Life Storage - Batavia in Batavia
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Batavia, Kane County, Illinois, US
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Site: https://www.lifestorage.com/stor...
- Monday:9:30AM–6PM
- Tuesday:Closed
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Life Storage - Batavia in other cities:
Spoke with Kimberly via telephone about buying supplies shes such a joy she expressed that she will not be in the store but I will have the opportunity to speak with Jennifer and when I arrive to the store Jennifer such a wonder person helped me figure the right supplies for me. Many Thanks Kimberly and Jennifer Amazing Amazing Amazing Thank You
I received wonderful service at metro self storage in Batavia. After being through a grueling move, out of moving money, and utterly exhausted, Susan made my day with her kindness, service, and extra effort to help me find the right storage unit I could afford, and she made sure I received one that qualified for one of their applicable discounts.Thank you so much for the great service, Susan!Megan D.
I actually was able to handle the full reservation process online. This was a huge plus. Upon arrival, Ron was extremely courteous and professional. I thought the price was very competitive. Upon arrival we were extremely surprised to find out the unit was climate controlled making this a great value.It’s very secure, extremely well lit and has a huge freight elevator with oversized carts to make moving in and out a breeze.Thanks Ron for making the experience great!
We chose Metro Self Storage for our upcoming storage needs and were able to reserve the units in Illinois from Florida. The online reservation and subsequent phone conversations to set everything up went smoothly and instructions were easily to follow.Our first call was handled well by James, who set things in motion, and were then contacted by the manager of the location we chose. Susan then expertly set everything up for us via emails and electronic contract signing. Our expectations were met and exceded throughout this experience.
Susan at the Batavia facility is unbelievable! Her knowledge, patience and guidance were some of the best customer service attributes I’ve experienced in a long time. It’s nice to see that there are businesses that truly take care of their customers. If you are looking for a great storage facility with the best customer service go to Batavia Metro Self Storage and ask for Susan!
Contacted metro storage facility as I am moving and need some place to store my belongings until I found an apartment. Susan was so helpful in helping me to decide what unit would be available and when I needed it. She called several times just to check to make sure things were going OK and if I had any questions. When I went in to sign the agreement and pay for the unit she was so polite and so helpful. It was a pleasure to do business with Susan.
Susan, the property manager, was very professional and had such a pleasant personality. Customer service was top notch! She thoroughly explained the rental process and walked me through the process. She made sure she answered any questions I had. The facility was very clean and secure. I would feel very safe storing at Metro storage. Thanks again Susan for all your help. You were such a delight !
I was able to nab a 10 x 15 storage space with metro storage today. On my first call I spoke with Linda who is very helpful then I signed up for the unit online and Ron took over from there. He helped me at the actual site. Very nice and professional I was very pleased with my experience.
I have used Metro before and when my significant other needed space for her Treasures, Metro was first tiny mind!! I used MetroFor my Uncle Ray about 3 years ago and Susan also was available to help, as she was this time.Susan is a wonderful customer orientated person and Mafy Kay did not hesitate to rent space. Good location andGreat employees made the day easy!! GREAT JOB SUSAN!!!
Have you ever had a really GOOD neighbor, or a favorite relative, or friend of the family that felt way more like family? Its been an unfortunate while since I could say that I was really lucky to have any particular person in my corner that I also genuinely felt a fondness for. Today was a really GOOD day because I found a lucky clover named Susan. If your eyes are rolling right now at my sappy description, let me temper that with the absolutely horrific treatment, that Im still trying to process from a certain competitor that I had actually been using for the last 20 years with no snags until now. Im not sure if I could blame covid for the surplus of rude, crabby, disgruntled, mean spiritedness out there, because it just has not seemed to have affected Susans present, pleasant, and personable character. I have been overwhelmed with details trying to transfer my precious cargo, and she just made one big headache of mine dissolve. I couldnt make it to her in time to get set up, but she got me started over the phone and locked me into the last available unit available that fit my needs and my budget and that one step above and beyond launched my productivity into a more manageable place. It was really like having that great neighbor who you would trust with the keys to your house for the times you cant be there but need to be. Its refreshing, and while I couldnt see her smile behind these cumbersome masks I could feel her authenticity beaming with the message, you are in very good hands here. I dont usually write reviews this long but Susan is exactly the kind of person companies dream of having as the first one to greet customers and that in itself refused to allow me to let a review request wander away from me like pretty much everything on my list of priorities these days. Its important to me to know that there is someone who actually cares to answer my questions, make something easier for me and give me confidence that my belongings will be welcome and watched over. Some people tuck things away to be used occasionally but im active with what I need to store and what gets sent out and it changes with my activities and its crucial to know I will actually be responded to when I might want to make sure im not being a bad neighbor myself. Having said that, Orange is NOT The new black, turns out keeping it green is the only way to really lean!! 🤣🤩😁 Metro storage in Batavia is a real hidden gem.
I chose Metro Self Storage because of the excellent reviews but the primary reason for me to leave a review given that Im horrendously busy with moving stuff is the office manager, Susan. Her graciousness, kindness, and know-how were of the greatest help and the primary reason I would suggest this business. I will add also that the 24-hour access, the easy to get-to location, the generously-sized lockers, and the climate control are extremely useful, but of this whole 5th circle of HE double hockey-sticks adventure of moving Susans help, and personality will be one of the few things I will care to remember without a good backing of the devils brew. Thanks, Susan - youre an angel!
Renting my unit was a seamless experience. The rep at the Batavia, IL location (Susan) was incredibly helpful. I was renting an outside unit on one of the coldest and snowy days of the winter season. Susan took the time to shovel a significant amount of snow that was accumulated in front of my unit prior to my arrival and checked-in with me when I brought my first load furniture to storage. When I came back with a second load she had again taken the time to chisel/shovel away even more ice-packed snow in front of my unit. I very much appreciated her commitment to ensure that my rental experience was very positive even under the extreme weather conditions. A big thanks to Susan.
I needed a storage unit that was safe, clean, well-monitored with a convenient location and I got just that! My belongings stayed here safely for 5 years. When I finally moved my items out before informing the management, the manager, Susan, knew immediately because the surveillance is that good! I would definitely recommend this location!!!
We are VERY impressed with Metro Self Storage in Batavia, IL. The office and storage units are unbelievably clean and well managed. We especially enjoyed our dealings with Susan in the office. Shes friendly, efficient, and takes excellent care of customers and the storage facility. Highly recommend!
I am very happy with the services provide by Metro Storage. The staff is friendly and very courteous, especially Susan S. I recommend them to anyone looking for a storage facility that is safe, secure, and clean. Just yesterday, I had colleagues from Seattle at the facility and they were very impressed with the services provided.RegardsSam
I went in to price out a storage unit that we would be needing. Susan was great going over all of the different options and prices. She let me know that it’s a busy time of year with people getting units for the cold months and the unit I was looking at only had one left. I’m glad she told me so I could get it on the spot and not lose it. She also walked me to the gate and the door to get into the unit to make sure my code was working and that I wouldn’t have any issues. It may seem little, but it’s far better service then I have gotten at other storage places. I would high recommend using Metro Self Storage.
I am a small landscaping business owner and I am currently renting 2 units at metro self storage in Batavia IL. The manager and her team are really easy to work with. I am very happy because I am able to operate my business and metro self storage is super secure. I will continued with metro self storage for a couple more years.... 5 stars 😃😁😁
Susan was a pleasure to work with. She explained everything regarding the storage facility and how everything is setup and works. She walked me through the unit and all the gates/codes/locks on the storage facility to ensure I could properly operate everything. A+ service would highly recommend.
My experience was sketchy to say the least till I spoke with Susan this morning. If it was not for her, I probably would have gone somewhere else.I had inquired on line about your facility. The next day I received both emails and phone calls which I really did not appreciate as I was going to rent from you either way. It was somewhat annoying.Yesterday I decided to reserve a unit at your facility in Batavia, IL. I called in the morning and spoke to a Lavante or Davante, not sure which. He was polite and nice, but I honestly felt like I was keeping him from his nap. I would ask a question and there would be a hesitation. He was never rude, but it was like he had to think about every question I asked of him. Finally I decided the unit size I needed and that I would need it for next Tuesday. He assured me that I would have everything in an email from him confirming everything we discussed. As of now, I do not have it.Later that day I had a voice mail from some lady in Batavia. I returned the call and it did not have voicemail. This morning I called the number again and Susan answered the phone. I asked for the lady who left me the voice mail and she was not there. Explaining to Susan my frustrations and difficulties in trying to rent a unit. Susan put me at ease and said it was not a problem as she would take care of me. Everything was explained clearly and professionally. This afternoon I went and rented the unit I need. Susan walked me through everything and made sure my questions were answered and my mind was at peace. Kudo’s to Susan. She understands customer service and satisfaction. Polish that star.
This was my first storage experience - and you couldnt find better! Mike had excellent knowledge of space options and pricing. I was impressed to learn that he had been with the company for over ten years. However, I was truly amazed when he called to let me know that my locker had not been secured correctly. He noticed this when he was walking around the facility and his call came within less than 24 hours of a recent visit. Kudos to Mike for his sharpness, professionalism, and genuine concern for keeping security tight. If I ever need storage again, Metro Storage will be my only stop!
Ive been a customer of the Batavia Metro Storage for quite some time and although the employees there and I have had our ups and downs I got to say bottom line that they are very helpful and polite group to deal with. For example, I just recently I did a transition at their facility and they were able to help me tremendously make that transition as smooth as possible. Very kind very friendly service. If I ever had to recommend a storage facility to anybody I would definitely recommend them.
We chose Metro because it was located close to our home and we needed temporary storage during a home sale. The staff was friendly and helpful during the process. Areas were always clear of snow so I could get to the unit any time during our winter month. Mike was great to work with and I would highly recommend Metro.
What a great storage facility! Been with them for years. Good variety of choice - various sized units, climate controlled or not. Prices are always on the low side of competitive. Ive especially appreciated the 24/7 round the clock access to my units. Other places have restricted hours. There have been times when, at 3 a.m., Ive wanted/needed to retrieve something from storage and been able to do so. Management has changed from time to time over the years - always helpful and friendly. Thank you Metro Self Storage - Batavia : )
Todd was completely unhelpful. He wouldnt give me his last name. He wouldnt even allow me to review the lease for the unit. He kept arguing with me about how insurance issues and how you couldnt do anything in the units. I own a construction company and deal with contracts on a daily basis... any company or employee that isnt allowed to show you their lease terms is sketchy!!!!
Place has gone downhill always closed can’t make payment office closed no matter what time I come don’t bother calling no one ever answers or emails back use to deal with the old time manager mike what happen to him glad I left this place before my treasures got sold
Total reviews rating 4.9
179 Reviews for Life Storage - Batavia 2023:
Review №1
2022-07-22Location was a big factor in our decision but the help from Jennifer and the facility were great! We spent months shuttling furniture/boxes to stage our house for sale. Easy in and out at any hour. On the day to vacate our home we had filled all Pods and cars were stuffed, at 5:00pm 7/1, Jennifer was there to get us a second smaller unit to fit the remainder of our stuff and we made the 12:00am deadline. Our move was a challenge but Life Storage had a big part in making it happen. Thank you
Review №2
2022-04-06Called to get information on a storage unit. Annette was very helpful on the phone with everything I needed to know. She scheduled my visit with Jennifer in Batavia. I visited the location and signed up for a unit. Jennifer walked me through my unit, explained how to use the keypad and lock. Jennifer very nice and pleasant to talk to in regards to the unit.
Review №3
2022-07-02I’ve had a unit in this facility for over 20 years. Never have I had a single problem, from the wonderful and always helpful Jennifer in the office or entry into the site. I’ve never had a security issue in all the time I’ve rented a unit here. GREAT place for some GREAT secure storage.
Review №4
2022-06-15These guys have been great. Were moving and having a couple small storage units has made things much easier. Additionally the staff has been very kind and helpful.
Review №5
2022-05-20Once again - THANK YOU JENNIFER FOR YOUR TIMLELY REVIEW OF MY ACCOUNT AND PHONE INSTRUCTION!Jennifer was great in following up with the company IT systems to resolve my password, payment, access code issues. THANK YOU.
Review №6
2022-06-12I am happy that I went with Life Storage instead of somewhere else. The price was right and the manager Jennifer was very pleasant to work with.
Review №7
2022-07-01We had a great experience with Life Storage in Batavia. Jennifer in the office was very nice and helpful as well!
Review №8
2021-08-18Susan was a great help! I didn’t have to waste time signing up before I needed the unit. I showed up with a truck full of things and the process went so smooth! It was quick to get my locker and get moving. Susan was so great to work with. I highly recommend using this facility!
Review №9
2022-05-13Once we figured out where our unit was and how the lock works, we are all set. Thanks to Jennifer and her crew for helping us today.
Review №10
2022-06-01Jennifer is super helpful. Life storage just acquired this from Metro and they are making the facility really nice!