Delivery
Yes
Lexus of Naperville in Naperville
Categories
Location on the map
Naperville, DuPage County, Illinois, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 630-717-1578
Site: https://www.lexusofnaperville.com/
Site: https://www.lexusofnaperville.com/
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Above and beyond experience at this dealership.I highly recommend Dan Foster for his attentive sincere attention and service. When I called and explained what I was looking for, he understood what I needed and was seeking in a vehicle.I will return for future purchase.Thank you Dan for your professionalism and honest practices ⭐️⭐️⭐️⭐️⭐️
Thank you to Tiffany and AP for the excellent service. Everyone at Lexus is always friendly, polite and never pushy. I Walked in at 7:30pm and and by 9pm I was driving my new car off the showroom floor!
I’ve dealt with this dealership and Rick Van Pelt for well over Twenty years and wouldn’t consider anywhere else. Complete honesty, genuine friendly service, and complete reliability has always been my experience. Highly, highly recommended!
I take my 2021 IS 350 F Sport for its 5k service, I was told the only service required at the time was a tire rotation. Since we purchased a tire and wheel plan I went ahead and scheduled a curb rash repair for the front driver’s side wheel (location before the service). A week and a half later just out of curiosity checked to see if there were any more damages to the wheels since my appointment is in 4 days and to my surprise the damage is still on the front drivers side. So I waited at the dealership for and hour and a half for them to bill for a service that was never performed. Makes me think what other services they bill for and never perform. It’s not like us as customers can see what’s done to our vehicles. Really bad on your part Lexus of Naperville. And the only reason you get 2 stars is because my service advisors was courteous.
Last week Wednesday, I was scheduled for a 6 month service appointment. My initial experience with purchasing my car went very well. Hani was personable and very professional. That was appreciated. Unfortunately, during my service update, I had a different experience.1. I experienced two separate issues or noises coming from my vehicle. Upon reviewal of the invoice given to me, I noticed there was only one repair made on my vehicle. Supposedly the one repair made fixed both issues. What I dont understand is that I was charged three separate times for one repair.2. The most disappointing is that I still hear the noise. I have yet to hear the other noise because that occurs in windy weather conditions.Not only was I told that the goal of Lexus was to avoid additional unnecessary charges, but Lexus also states on the website, At Lexus of Naperville, we take as much pride in our customer service as we do in our vehicles.I did not experience the customer service Lexus of Naperville takes pride in.
John Ziebarth was awesome. He was super knowledgeable in the car we wanted and made the entire purchase process stress free and super fast. If you are looking for a car here ask for John.
Mohamad el tayim is one of the best managers I have ever met at a car dealer. very nice, professional and polite, him and his team are all very helpful. I sold my Audi q8 there and the service was top notch and they gave me what my car is worth, unlike many dealers that would rob you out of your car. Will be doing business there moving forward.
I want to give a special thanks to the sales team for helping us get the car we wanted .Sal was patient with us and answered all our questions and tony worked so hard to the find the car within our budget .They were all friendly and welcoming from the minute you enter to the second you leave .
I had an opportunity to visit this dealership to get a car for my son on the 14th of March and was immensely impressed by the hospitality- beyond expectations.We usually walk in with a pre conceived notion that the Sales person is going to push the car he wants to sell but it was absolutely just the opposite.Apurva Yagnik and Junaid were superb - way beyond my expectations- they listened patiently to my needs and my budget and worked with me to get me a car for my college going son in exchange to a used BMW…I never felt I was out of place. Apurva worked with my budgeting and getting me a good deal from a bank of repute and I did not have to do anything other than enjoying some hot coffee out there.I was in an out in an hour or so…unbelievable..Hospitality at its best - I once again would like to thank Apurva and Junaid for all their help and support.Wishing them all the best !!
I can stay here all day while waiting for my ride to be tuned up and ready for the next 6months/5k miles. They offer free Starbucks coffee (caf/decaf medium roast), bottled water, soda dispenser, popcorn, a small café (I arrived at 5pm on a Tuesday so maybe they close early?), and of course they have an exquisite showroom showcasing their latest models to lure you into buying a new one.
Best car buying experience I’ve ever had. Sal was great! He explained everything well, I didn’t feel rushed or forced in my decision. I love my new RX!
Adding to Nicks already impressive portfolio, here is mine..Ive been in the Lexus family for a number of years and after a short stint of shopping around online, I actually on a whim decided to purchase my first ever new car. Lexus of Naperville was one out of two in my area that had the exact color option and packages/trim that I was interested in. Anyone that knows anyone that knows me, can understand I am quite OCD to the details and its always the little things that matter. My inquiry was responded to by Nick by the very next business day (I inquired online via Saturday or Sunday after hours). I went in on a Monday morning and within 2 hours, I was outside with a new car.The sales experience couldnt have been anything less than that - it wasnt sales, it was the build of a new relationship. Never once did Nick or the finance team try to pressure or annoy me into purchasing anything I did not need nor want. Sure, they did bring up a few items that may pique my interest but that was it. Shortly after my purchase I did notice a very light scuff in the interior, this was remedied immediately and I also have to give my hats off to the service department for their quick and accurate turnaround.This may be the start of a new relationship and Im proud to say it started and was first earned by Nick. Lexus of Naperville has a top notch relationship manager in their ranks, I hope he is going to stay with continued success.
Hani is the reason I deal with Lexus of Naperville, Hes very friendly and very knowledgeable, He will take every step he can to help customer and he make sure that customer will return to him. I have purchase 2 Lexus in last 3 years form him, I am very satisfied with everything.Keep up with good work Hani for Lexus of Naperville.Thank YouBob Sandhu
Great experience and a no pressure buying experience. Rick and Sal from Sales did an excellent job and were very helpful in the buying process. Finance office was also very professional and low pressure when reviewing warranties. I would definitely buy my next vehicle from here again.
Went in to look at a new car and I must say we have never had a nicer experience than we did at Lexus of Naperville. Dan in sales did an amazing job helping my wife and I find the right car and listened to what we wanted and didnt rush to just sell a car. The deliver experience with Michael Comer is one that Ive never encountered. He showed us features to our car we never knew or would have found on our own. He even showed up features on the car we traded in. I dont think youtube videos or reading an owners manual (who actual reads it anyway), could have shown us all these features. Go in today and see Dan and Michael, youll be glad you did.
Had a great experience : I was looking for a larger vehicle as our family is expanding soon,driving by we de decided to stop and check out the new RX and NX , I was dressed like a homeless person as I was coming from work ( once I stopped at a Mercedes dealer dressed like that - I felt the hard looks and had the feeling that someone will kick me out :) that made no difference in customer service at Lexus ... Scott was the person who assisted me and my wife . He was very professional and spent almost 2 hours showing us different cars in different colors and options . I never had the feeling that he just wants to push me or to rush on decision - zero pressure .Everything was open and the paperwork was fast and smooth, no ratty dealership fees , no pressure on plus sales.On the very next day Scott gladly took his time to help my wife to set up the application, hook up the phone , explain all the features, set up the navigation ( a great after sale service!)Nice and roomy building with a pleasant music , clean with well trained employees , great customer service and open on negotiations! - 5 star dealership !
Sal Lala is the best salesperson: this is my fifth Lexus using Sal which shows how easy he is to work with and how conscientious he is, and is no pressure at all. He lets the cars sell themselves.
Scott and I rearranged our schedules to come in and see a specific vehicle listed at this location, and our Sales Consultant Joe was very patient and answered all of our questions. We ended up going back the very next day and buying the car. Joe is great! We also were impressed with Michael’s knowledge about the car! Overall great experience.
I recently purchased a used Lexus from this dealership. Sal was the salesman , he was wonderful. He was attentive , kind , and very detailed . He made sure I knew everything I needs to know to drive safely. He paired my phone with the car . And even went out of his way to offer a beverage . They were also able to beat my work credit union for financing . When I went to pick up my car it had a big red bow on it . I bought used but it sure didn’t feel like it . I would highly recommend this dealership and Sal he was great !
I live in NH and flew to Chicago to buy a car from this dealer. I cant say enough about how good the experience was made by salesmen Nick Gerlack and Dan Foster (honorable mention to Moh their sales manager too)! Ive bought many cars in my life and most car sales people I tolerated but never trusted! These guys both went above and beyond before, during and the real surprise was and still is how helpful they are after the sale!!! The rest of this industry should pay a visit to Lexus of Naperville to see what a best practice dealership is all about!
I had an amazing experience at Lexus of Naperville, my sales representative Dylan was professional, yet friendly! It was the easiest car purchase thus far. Thanks Lexus of Naperville 🥰🚘!!!
Shady dealership, live in Kansas, had a deal going with a purchase of a RCF. Had the owner drop off of the car for a prebuy, Mohammad Taiym the use car manager bought the car out from underneath me and my wife. Told the client because he had a 2k lien it would be easier to sell to them than a private party. Also the current owner of the RCF gave Mohammad the chance to buy the car months ago, but he only offered 41k, I offered 45k, but after the car was at Lexus for a prebuy because of me, Mohammad upped his offer, the morals to this dealership is shady and I will def. not recommend anyone doing business with them. You try to make a deal happen and being out of state and a Lexus driver, owner and purchaser, you would expect a dealership of this caliber to have morals. Go else where people, this dealership is low and should not even be selling the brand.
Sal is the go to here! We have purchased over 5 cars from him in 16 years. He found us our new Lx600 when they are impossible to get!
This is the best Lexus dealership out there. Sal was very helpful with explaining everything and provided us with the best quality experience 10/10.
I had an APPOINTMENT set for 5:30pm. I Even called before heading out to see if the vehicle was Still available before driving out there! It was still available. I Drove 1 hour/48 miles from my location, just to arrive and get Told the vehicle was Sold! No Courtesy of Calling me while in route, No professionalism. I called Twice. Im sure they have Called ID & had my phone number written down. Yes, they are correct that Used vehicles are 1st come, 1st severed, But when you have an appointment set up At least give the customer the courtesy to call & inform the vehicle is Sold. Wasted 2 hours of driving & fuel. I expect better treatment from this dealership. I was wrong. I’ll check other dealerships closer to your area before visiting this one. Congratulations, They played themselves.
Thank you for the best service one can think of this is our second purchase from them in last 12 years and service is excellent since one our and yes have to say one person name Apoorva Yagnik who is bestest and the help he provides no one can so go Lexus all the way.
Yesterday night we bought our first Lexus GX460. The sales process itself was pretty smooth, maybe because I went to check the vehicle a night before and then emailed our salesman all requested paperwork before coming to sign the contract.Was a little disappointed that when we came to the dealership with my wife yesterday we was asked to sign some documents right away without seen a car even everybody new that this is gonna be her ride, and she never saw it. I know - it was dark and rainy outside and they should of bring the vehicle in, but never did.Finance manager did a nice job and we ended up buying some warranty on the truck, even it was in good technical condition- but it still was previously owned.After signing the contract weve been offered to transfer all the belongings from our trade in vehicle to the new purchased OUTSIDE !8pm, rain, wind...After we refused to do so, salesman had to bring the car in. Now in the good lightening we understood why they were always keeping it in the shade:- tan carpet and floor mats were very dirty.- a lot of scratches all over.- light color seatbelts are so stained and greasy that I thought before that they were black.I get it! We are buying pre-owned vehicle, but we are buying it from the Lexus dealership! They could clean the vehicle nice so it would be no shame to put it under one roof with a same brand.Unfortunately this is not all.This morning my wife got a ticket for parking on the street by her office without a city sticker. As we found earlier the old sticker was never transferred on the new car. After I called dealership to find out what was the reason - I was rudely told by the manager that this is not their responsibility to do so. OOOOK, but please why didnt you at least tell me: Hey listen Mr.Max we transferred your license planet only the windshield sticked you should peel off and put on your new car. Or at least: sorry we missed it, but we will mail it to you shortly. Please...Right now we are still exited to own a new vehicle. And no matter the experience still looking forward to enjoy our first family trip...Dear managers!You should not let the brand like Lexus appear in situation like that.Next time please be little bit more professional and have some respect to the people who are leaving your dealership after signing 40K+ bill.Best,Max Ryabchun
I highly recommend working with Sal. We had a great experience purchasing our first vehicle from Lexus of Naperville that we decided we didn’t want to go elsewhere for our second vehicle. Sal was so pleasant to work with and was kind enough to fit us into his schedule despite our last minute requests. We took a look at a couple vehicles and returned a few days later once we finalized our decision. The whole process went just as smoothly as the first time. I can’t emphasize enough how thankful we are to have worked with such great people at Lexus of Naperville.
I had a great experience at this dealer, it was no pressure but good service. Best car buying experience Ive had. I wish you didnt have to go through the whole extended warranty pitch, but overall it was painless and quick. Thanks for everything guys!
Great customer services from initial call and spoke with Brandon, to service my Lexus 250. Their constantly bz!? Appt .are always book. So, make an advance appt.
I just bought a certified Lexus and traded in my 2015 Jeep ... after years of disappointing service through Chrysler-Jeep it was awesome to get the customer care that Naperville Lexus provides. AP, our salesman was professional, polite, so easy going and easy to talk to and work with! He definitely made the process run smoothly and really took the time to get me acquainted with my new car as well as show me around the dealership and service center. My CPO is in immaculate condition (you would never know it was 4 years old and pre-owned). I am so excited to leave behind the Chrysler-Jeep corporation for everything Lexus provides!
Mike Vestuto has always taken great care of me on the service side of the dealership. He is a great person to have when needing a service.
On 55,000 miles service, we asked to fixed the car hood. Quoted us for over $1,000 for parts and labor. We took it to local mechanic shop, they fixed it for free. It just needed grease on the spring.We almost had accident when we were going home after 55,000 miles service done from the Lexus of Naperville because mechanic didnt closed the hood properly. Mechanics at Lexus of Naperville is not reliable at all.
Just got my second vehicle from Lexus of Naperville and had a great experience! They have a reputation for outstanding quality, honesty, and integrity. Ive enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new car.I want to express my appreciation to Hani Dolat for making the exploration and decision making process easy. Hani was proactive and pressure free. He listened to what I wanted and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, which allowed me to eventually make a fantastic choice. He’s so professional and so friendly at the same time. Can’t imagine ever getting a car from anyone else! I will go back here again because of the excellent customer service and high quality vehicles.My profound thanks to Hani Dolat, and the entire Lexus of Naperville team.Warmest Regards...Alisher Rahmatov
Im absolutely happy and satisfied with my purchase my Lexus of Naperville. I was working with Sal and he was attentive and found a Rx 350 that met all of my needs. This was my first SUV purchase and he took me to the test drive area which gave me a great feel on how the SUV maneuvered on various terrains. He made the car buying purchase so easy that time literally flew by. I wont forget to mention that Mike gave a thorough technology presentation of the SUV after the purchase. Overall Im glad I choose to do business with Lexus of Naperville. The customer service was amazing and I highly recommend them.
Purchased my first Lexus at Lexus Naperville 4 days ago. Started this process in January; took me 2 months to make a decision. Lots of research and comparisons. A.P. Yagnik, our sales person was patient and knowledgeable. I appreciate his ability to answer questions and give his input and his positive upbeat approach. The entire experience at Naperville was great. For me, this was a big decision and investment and I feel good where I landed thanks to A.P. Thank you!
Sales team brought their A game and purchased a car in 50 minutes. Staff was incredibly efficient, incredibly polite, and on point. You got a feeling the organization was extremely competent and wanted to do right by the customer. Best auto purchasing experience ever. Hands Down. Oh, the car is great too :)
Bought a ES300H last August. The car is awesome. I am averaging over 40+ miles/gallon with a very smooth ride in a fun car to drive. My buying experience was top notch. Everyone at Lexus of Naperville is friendly, knowledgeable and helpful. I greatly enjoyed working with Sal Lala, my sales rep. Since this is my second Lexus from this dealership, I know the service department will be equally top notch.
I just got my third car from Lexus of Naperville. Throughout, the dealership has been a pleasure. Staff is professional. Sales and service facilities are modern, clean and comfortable. Free car washes are a great perk. Havent had a bad experience in 14 years.Robin Zachary is an excellent sales rep. Very professional and personable.
Nick Gerlak was the absolute greatest and if I could give more stars I would. Our entire car buying experience was the very best from start to finish (and even past that) Nick has continued to treat us like it’s our first trip in and help with anything we encounter with our car. Including, washes, locating the extra key and changing a battery. He’s been forthcoming with information and is all around professional and personable when we see him. Even the associates that we’ve encountered in the service department for simple washes have been a pleasure to work with. We’re forever grateful for all the associates at this Lexus.
This was my first time at this dealership. The place is clean and contemporary. I was impressed with the professionalism of the senior sales rep Mohammad. He is very knowledgeable about the great RX 350 car I purchased and was patient and thorough in explaining the details about the car at check-out. Finance people are also very helpful. Very impressed with the high-tech touch screen setup on the desk in finance department. I love my new Lexus and I look forward to getting many new cars from this dealership.
My wife just bought a Honda Pilot Elite today. We visited a few weeks back, Nick Gerlak was our salesman. He provided us personalized service, addressed all our concerns and showed us a few cars. We loved this one but we were concerned on the price. We went to a few other dealerships and ended up coming back. Nick kept in touch via phone and we were able to get a price we were comfortable with. We received a great extended warranty through Lexus that will carry over to Honda service center (in case of any car issues). Highly recommend this dealership.. Nice people to work with and very attentive! We love our new family car! Thank you Nick!
Great experience purchasing my new NX 300 SUV in Naperville location, I’ve been introduced to A.P. sale representor. He was extremely professional the minute I was introduced to him. He had his own ways to convince me by being very friendly, caring and great communicator. Tbh he was the reason I went back again after deciding to take a time to think. Thank you A.P. and appreciate doing business with you!
We recently bought a new Lexus from Lexus of Naperville. Our salesperson was A.P. Yagnik. AP was personal and professional. We had a great experience. He valued our limited time. He explained the vehicle extensively through the test drive, got us the information regarding our trade in quickly and negotiated the price in an efficient manner . He made the buying process seamless. The dealership is very friendly and helpful. We would recommend this dealership .
By far the best car buying experience i have ever had. A.P. Yagnik was a pleasure to work with. Stress free process and was in and out in my new certified Lexus in 1 hour. He even drove the car to my home. Highly recommend A.P... I will be returning for my next vehicle purchase. Great service!
My immediate and extended family members have purchased many vehicles from Lexus of Naperville. The staff has never disappointed us. My lease was up, and I was very concerned about trading it in during the pandemic. As expected, the service was flawless. Sal, Mohammad, and Tony worked together to ensure my customer experience was no different. They far exceeded my expectations, and I cannot express my gratitude enough. You are the best! I pray you will continue to be well.
First of all i want to thank Rich for helping me with my car. I cannot thank him enough for going above and beyond for helping me with my car service. He worked with my insurance so well and took his time to deal with the problem i was having. I highly recommend him. He also showed how much he cares with his clients just great experience overall. Definitely will come back there and definitely will look for him again for future transaction. This is my best experience with any dealer services.
I was unfamiliar with my new Lexus and Michael Comer their technical expert spent time with me going over all of the features the SUV had to offer. His knowledge was invaluable on all the capabilities and he made the learning experience enjoyable. I highly recommend him if you have any questions on their fleet of vehicles.
Stopped by to look at a used car, Hani helped me go through all the process and accepted all requests I asked even putting the car on the lift to check the underneath of the car. He was a such good guy, he was patient, friendly and honest, asking if I needed any drinks, coffee, water, etc. I thought he would’ve given me a cup of water but he gave me a bottle of water. I was taken great care by him, this was the greatest car-buying experience I’ve ever had. I really liked the car, but I didn’t buy it eventually because the price was a little beyond my budget. I felt a little guilty, the whole process was close to two hours. Good cars and great people. I will definitely consider stopping by if I need a second car!! Highly recommend this dealer to anyone!!
My wife and I were looking to purchase a used Lexus which had all the safety features available. We had visited 3 other dealers before we visited Lexus of Naperville. We traded in our vehicle for a used certified Lexus. The car still had 33 months of warranty on it and we got a very good deal. What impressed me most was the salesman Sal, who literally knew every detail about the car we bought. There was no pressure whatsoever. The finance manager, Sean, was as courteous as Sal and was able to get us through the paperwork in 15 minutes.We are two very satisfied customers.
We are first time Lexus buyers and are overwhelmed by the amazing service we received from our salesman AP. He went above and beyond to make us feel comfortable with this certified vehicle. I would highly recommend asking for AP if you’re looking into buying a new vehicle for yourself you won’t be disappointed.
We brought our 2016 Lexus at LEXUS OF Naperville and love it! We are not happy with the Tire and Wheel Protection With Cosmetic Coverage Service Agreement.Upon purchasing the car, we were quickly directed to another room where a salesperson urged us to purchase this service agreement for an additional $995. We were verbally informed that this would more than pay for itself...especially when it came to windshield replacement.Well, 3 years later, we need a windshield replacement. Surprise! The plan does not include windshield replacement, only windshield repair. (We should have noted this on page 4 or 15 (fine print) which we were given after we had signed to purchase the policy and under some duress because we only had that day to be able to get this good deal and we needed to leave to drive 6 hours back to our hometown)We were rushed and ill informed. We learned never to purchase any type of protection plan from dealerships. We are not happy with Lexus of Naperville and will not support your dealership in the future!
Dan Foster is the reason I deal with Lexus of Naperville. Hes friendly and very knowledgeable. He makes the time spent at the dealership, fly by. The dealership is the cleanest Ive seen in my life. If you guys ever go into the hotel business Ill be your first customers. The service department is also a pleasure to deal with, right down to the cashiers. Keep up the great work Lexus of Naperville!
This was our second purchase at Lexus of Naperville and it was another great experience. We worked with Hani Dolat on both transactions and continue to appreciate how proactive, thorough, and professional he is throughout the process. Hani responded to questions even when he was not in the dealership which helped us navigate a time sensitive lease issue. We also appreciated the technical on boarding from Micheal Comer, who very patiently explained each and every feature of our new car. This is a great dealership and we appreciate that we have a team that is so responsive and customer friendly.
Hani listened to what I wanted in my new car. He was able to understand features that were important to me and then steer me toward two very good options. I ended up purchasing one of the cars-an IS300 and am very happy with it. He took time during the test drive and to outline positives of the car. When I came in to purchase, he walked me through the steps both financially and on my new car. He provided a great car buying experience.
5 out of 5 stars for this dealership! Walked in looking to finance my very first vehicle and Junaid Ahmed took care of me! Very knowledgeable and honest person making it a great experience! Special thanks to him! Will definitely be returning again.
Representative Robin Zachary is a most amiable salesperson. He listened to my needs for an automobile and although the inventory did not have the latest SL500 I was very pleased with my purchase. Lexus of Naperville is a customer first company. Thanks for your help.
We have been customers of Lexus of Naperville for many years. Hani Dolat has assisted us with our car purchases and leases. He is a pleasure to work with and very knowledgeable and helpful with our decisions. We also have always had great experiences with Lexus service department.
So happy I decided to purchase my Lexus at this location. The customer service provided by Hani was professional and informative. He was patient, taking his time to make sure I was comfortable and happy with my beautiful new purchase. I will definitely be back.
Recently helped my sister and her husband with buying a new car. We went to many dealership, and this one was the best! The service we had from our salesman,Sal Lala, was perfect. From the start of just browsing to the settling a price and finally purchasing the car, He was very soft spoken and courteous! Extremely paitent, went above and beyond to get the right car for us. 100% will be coming back to him in the future and I strongly recommend anyone looking to buy a car to ask for him when you stop into Lexus.
I went this week into the Lexus Naperville showroom just to view the new Lexus, a few men standing in the front entrance, but this one salesmen named Hani Dolat approached me and my son and quickly asked with a huge smile how can he help. He immediately showed me the new Lexus and other interest I had in the lot. Well I must publicly say he made my experience enjoyable, he was so pleasant and attentive to my needs. My son and I weren’t just another customer Hani made us feel so welcomed and valued. His customer service exudes what it is to be a great saleseman. I would definitely recommend Hani to friends and family. I had so much fun during my purchase of my new Lexus NX 300. A huge thank you to Hani he made my experience a memorable one and his service was A+.. highly recommendable!!!!
We have been loyal and very satisfied customers of Lexus of Naperville for 13 years. Hani Dolat is awesome and the service team always takes good care of us. Highly recommend Hani and the team!
We have been super happy with Lexus of Naperville and our fabulous salesman, Dan Foster. He listens to our needs and finds the perfect car for us. Thank you Dan over and over. A beautiful Lexus, a perfect used Honda CR-V and then another great Lexus. We are so very pleased with the service and care given to us by Lexus of Naperville!! We will always come back for any future car search and have recommended others to come to you. 👍🏻👏🏻😊
I am very happy with my purchase of my new RX 350 f Sport. I had a pleasant and professional experience with Mo (sales) and Sean (business). Both handled the transaction with professionalism, dignity and respect. You have definitely earned my respect and my business. Thank you.
Purchased CPO 17 ES350. Sal was my sales guy. He was knowledgeable, attentive and very low pressure regarding selling me a car. Took much more of a consultant/educator approach about the different models and features. I really liked that. This dealership is part of the Wolf auto group (Lexus, Toyota and Chevy). My experience a few years ago was also really good when I purchased my CPO Camry. Very nice people to do business with. I also like their test track. Really cool way to put your prospective purchase through some testing without endangering the general population. I highly recommend this dealership.
I started my car shopping at Toyota of Naperville. DJ Mallard and Erik Heinz were wonderful! I told him I also wanted to look at a car at Lexus of Naperville. Erik made the transition to Lexus super easy. Brittany DatiI met me at the door with a smile! She was so sweet and immediately set me up with Robin Zachary. Robin is terrific! He is knowledgeable, easy going and just fun to work with! We found the car I loved and then the buying process was a breeze! Thank you Robin and Brittany! Really appreciate you both! I’ll be back!! 😊
I went in there ready to purchase a vehicle on 2/27/2020 around 8:20 pm and I dealt with nick who created a horrible experience from the minute he introduced himself. He racially profiled me, I guess he doesn’t like Middle Easterners because he did not want to give me the time of day. It seems like he was already profiling me because he didnt think I was serious about purchasing the vehicle. I told him which car I was looking at, the price and that I was ready to do it and he didnt seem interested at all. He did not feel like speaking to me or showing me the car. As I was speaking to him he had a very demeaning and sarcastic tone. When I asked to test drive the car because I wanted to ensure that there was nothing wrong with it due to it sitting there for 2 months and the dealership keeps lowering the price. He then mentioned that I can not test drive the car until my credit is run. He kept mentioning how the car is at a great price and when I told him that I found a newer one for around the same price he didnt believe me. He sarcastically pulled up his computer browser, looked up the car I was talking about and he then bit his tongue. He then continued nitpicking and looking for reasons why I dont know what I am talking about. Horrible experience, definitely would not go back there and he lost a potential $38,000 sale due to horrible customer service.
Took my RX for service this morning and when I picked it up couple of hours later found out that my navigation SD card was stolen and Lexus didn’t admit it making me feel like I making the Falls claim. No apology and making me pay for a new card with the discount price. But still, some of their employees did it. This SD card cost $200. So watch out. Very disappointed.
I must say that typically the car buying experience makes my stomach turn. In fact I put off the car buying experience for over 6 months. Fortunately walking into Lexus of Naperville was the best thing to happen to me with regards to this process.My Sales Rep Mohammad and the Finance team (Tony) were awesome! They made the experience fun, personal, painless and expedient. By the end of the deal I felt like family...maybe more than that cause I felt welcomed.The customer service is above reproach and there isnt ever a stupid question as it relates to the vehicle or the buying experience. It is true that Lexus knows how to truly take care of their customers. I would recommend this team of car experts to anyone looking for a great deal and a fun buying experience.Customer for life!
I had a great experience buying my first Lexus. I shopped for a year before I made a purchase. I visited the dealership early last year. I was very specific in me search and my salesman Hani was very patient and stayed in touch with me over the year until the perfect car came along. Thanks Hani and team for the exceptional service!
I have been a long time Range Rover customer. I never thought that I will be in love with Lexus RX350 Sports.Three years ago, Dan Foster convinced us to test drive a white RX350 sports with red interior. Nice drive, lots of features, sporty looking! On top of that was Dan’s warm attention to all our needs. Not sure which one was the selling point- Dan or the car?Thanks Dan! You did not disappoint us. We have been very happy with the car, no problem at all! Service at Lexus Naperville is definitely 5 star rating.I came back a week ago, 10/26/19, to switch my white 2017 RX 350 sports to the same model 2019, black color this time! Dan facilitated the process so fast that we went home with a brand new car.Sean McDermott, financial manager stayed over on a rainy Saturday night to process the documents. Thanks Dan and all Lexus of Naperville team! Glad to belong to the Lexus family!
Recently bought a vehicle from here. It was the smoothest experience I have had buying a vehicle. Walked in and was immediately greeted and directed to Nick Gerlak. He asked what vehicle I was looking at and pulled it around. Told me to test drive it and look at it. No pressure sales. Just asked me if I liked the car and what I wanted to do next. Said I wanted the car and he came back with a offer. I countered and Nick said that was possible. Moe, who is used car Manager, came out and ask for a few things. From test drive to drive off the lot, probably was under 30 mins. Everyone at the dealership that I dealt with was extremely professional. Made the car buy experience smooth. Would recommend Nick and Lexus of Naperville to everyone.
Scott Sharrow is always a pleasure to deal with. Just bought my 3rd new Lexus from him. Exceptional customer service and overall experience!
This is my second RX350 from Lexus of Naperville. I have had nothing but great experience with everyone at the dealership, especially sales and service. A.P. Yagnik helped me with my purchase this time and I would easily recommend him to others. He understood the features that were important to me and made recommendations based on my priorities. Definitely had my best interests in mind and was so helpful. Well worth a visit to Lexus of Naperville!
It was a very good and pleasant experience. We were immediately approached by Nestor. He was very nice, approachable and friendly. He helped me all the way and gave some good advice. I was able to come home with the car I’ve always wanted thanks to him. Joe, who was the F&I manager was also very friendly and nice. They were all very honest. Superb and five star service. If you’re looking to buy a Lexus, look for Nestor, he is a very kind and nice young gentleman. I highly recommend them.
I just purchased my second Lexus here, and in both cases I had worked with Salvatore Lala. He knows the vehicles well, and could answer all the questions I threw at him. It has been a pleasure working with him, as there is no pressure, its all low key, and he is a true professional. He treats you like family! And its not often that I would say that about car salesmen. I will continue to work with Sal and recommend him whenever possible.
It was a real pleasure working with Hani Dolat when we purchased our NX at Lexus of Naperville. He was extremely knowledgeable and professional. The entire process at Lexus of Naperville was fantastic. Kudos!
We have purchased 3 Lexus vehicles from Lexus of Naperville and each buying experience was extremely professional and low-pressure. In particular, I would like to recommend salesman, Nick Gerlak who was extremely knowledgeable and just a joy to do business with, both during and after the sale. The fact that the dealership supports Autism causes speaks to the character of this dealership. Well-done!
I’m very satisfied with my Lexus purchase at this location. We were introduced to Hani who was very professional and patient with the buying process. It took us sometime to decide which model to purchase since buying a car is not something easy to do. I would strongly recommend Hani to be your Lexus expert if you ever decide to get a beautiful car from Lexus.
Great experience! We worked with Hani and couldnt be more happy. He was very patient with me, let me take my time choosing. Answered all my questions and concerns but most importantly he was not pushy like other sales men in the industry. Even the management/finance team were easy to work with. If you want a good experience buying your next car, call Hani. You wont be sorry!
Just recently bought a car from Lexus of Naperville dealer. That’s my first Lexus car. I get great experience thanks to Hani. He’s a very helpful from beginning to the end and very fun sales person to talk to. I’m really happy with my car and I definitely recommend it!
The customer service from the sales department to the finance was very well assisted. Sal Lala was extremely helpful and knowledgeable. He was patient and answered all our questions in detail. We were happy with our experience to the point where we didnt feel any pressure to make a purchase. However, in the end Sal made us feel comfortable and confident to obtain a car that we are ecstatic to have.
Once again we had an amazing experience at Lexus! Went in to talk to Dan about what we were looking for and possibly test drive a car or two—drove out with the perfect car! The whole experience was welcoming and honest. Would definitely buy from Dan again—and I think my husband will probably be doing that soon 🤣. Thank you Dan!
I needed to purchase a new car during the Covid 19 Pandemic. I applaud Lexus of Naperville for the care and preparation they took to set up an appointment for me while thinking of and assuring the safety and well-being of all involved. I was able to do the searching and fact finding on line thanks to Hani Dolat who I had made a previous car purchase through. He communicated with me remotely and guided me through every step to help me find the car on line that was a perfect match for me. When we met for our appointment he made everything convenient and safe to finalize my choice and easily complete the transaction. I will definitely continue to go to Hani when I need to purchase a car Thank you, Hani and Lexus of Naperville, for your great service.
We had a wonderful experience working with Hani purchasing a CPO vehicle. Hani was very patient and explained features and compared models. The sales process was one of the most pleasant - and quickest - car purchases in which we’ve ever been involved. We felt the deal was very fair and are pleased with the new car!
My whole car buying experience was great here! Nick Gerlack and Mohammad made the process super quick, easy, and provided great customer service! They had the best price on a certified Lexus within a 100 mile radius. I bought the car as a surprise for my wife, and Nick took the time on a separate day to show her all the features on her new car. Thanks again guys!
I felt like in a dealership before internet when games were played and time wasted for this sake. Maybe it was just that one individual without experience but thankfully I bought used Lexus at Acura where my experience was amazing, like buying a athletic clothes. Fun, pleasant, respectful and fast.
We recently purchased an RX450h and couldn’t be happier with the whole experience. Our sales consultant, Robin Zachary, was such a gentleman and incredibly knowledgeable about this car. We were offered a very fair trade in value on our car and the whole purchase process was painless. Everyone at Lexus of Naperville was pleasant and courteous. Robin has sat with me since to help me navigate some of the tech features of this awesome car. He has extended himself beyond just the purchase and that is a welcome experience.
My family and I have purchased 5 cars through Hani Dolat at Lexus of Naperville. We are return customers because of his expert knowledge, matter of fact way of negotiating and reliability. Thx Hani.
We have been getting our RX 350 from Lexus of Naperville for many years!! They are wonderful to deal with & our salesman Hani Dolat is the best!! He is always there for us & does not pressure you into buying!! He is very helpful & knowledgeable about the new updates. He’s even been there for us, during the covid 19 when our lease was due to be returned & got us set up on our new lease.. Always a great experience, especially when it comes to a dealership!Glenn Gornik
Last week purchased a Camry Hybrid that had recently been traded in, and had , a excellent experience as well as a wonderful deal. Our salesperson, Nick, worked with us without applying any high-pressure tactics; he was patient, very pleasant and well informed. We are thrilled with our car and were very happy with the manner in which the transaction occurred.
Lexus of Naperville is my go-to for cars. I have been going to this dealership since 2010 and they haven’t let me down once. All of the sales staff are wonderful to work with. Dan Foster was my salesman and he makes the car buying experience so easy and he’s definitely someone I trust. They have gained my business for years to come.
The Pontiac van we bought there 8 years ago finally met its maker. We enjoyed free car washes the entire time we had it and only paid about $10000 for it. Used their service department for regular maintenance when we lived there and never had any issues. Our Buick we purchased is still running great,and if we or our friends ever need another vehicle, we will look up Dan to have him find one. Always been a good experience and feel we can trust this dealer. I was told of a few minor issues with vehicle before we bought our car and never needed to do anything else so far. Other places we called assured us everything was fine with vehicles near us and all were misrepresented and not what we wanted. We drove over an hour to get to Lexus and it was well worth it. Someday we may even get a Lexus.
Bought my used car there. Have to say that it was stress free and quick. The car was detailed clean, new tires and brakes.. Car had no dents or stink inside like Ive seen before during my search. The only thing was their finance department gave me 2% more on APR than other banks. This was their best according to Sherri in their finance department. I re-financed the next day.
I’ve bought more vehicles than I care to admit, however, since 2007, I’ve ALWAYS turned to Lexus of Naperville. The dynamic duo, Nick Gerlak and Tony Stewart (sales manager), always make car buying a pleasurable experience. They’re very knowledgeable about the Lexus product, regardless of the model, and always do a exceptional job ensuring I leave equipped to get the most value out of my vehicle. This is simply a great dealership that I couldn’t recommend more highly! Thanks once again, Nick and Tony! You guys ROCK!!!
Had a great experience with Robin Zachary. He has the best customer service skills and made sure we were happy from the start to the finish. Robin was personable and really patient with us. Overall, it was a positive and painless process. This dealership is clean, friendly, and very welcoming. I highly recommend Robin and the dealership.
We recently traded in my wife’s 2015 NX for a new NX hybrid. At this point, we have purchased 3 vehicles from Lexus of Naperville and each time it has been a wonderful experience! This includes not only the dealership itself, but also our salesperson, Sal Lala, the sales manager, Tony Stewart, and the finance person, Sean. Sal is low pressure, listens to what you want, has a pleasant personality, and is knowledgeable. He makes the buying process a less stressful experience and enjoyable. Tony is very pleasant and professional and has a great demeanor. He was willing to work with us and even contacted us in the evening and his day off. We will definitely be back when it’s time to trade in our next vehicle!
We bought our first Lexus from Lexus of Naperville 8 years ago. Our vehicle has only been serviced at this dealership and it still runs exactly the same way it did from day 1. Our sales process and all service appointments were easy and professional. Because of that experience, we purchased our second Lexus this past Saturday. Saturdays experience went way beyond our first one. Our salesman, George DeVries, was the reason. George was friendly, professional, and was a wealth of knowledge about the vehicle we purchased. The customer service he provided was outstanding! Our technical advisor, Mike, was terrific! Mike knows the technology on Lexus automobiles like the back of his hand. From stepping into the showroom to driving out in my new car, every step of the process was easy, efficient, friendly, and very professional.
Had a great experience at Lexus of Naperville, Robin Zachary our salesman was great and incredibly easy to work with. People always dread buying a car but I assure you this experience was nothing short of pleasant. It was quite easy and pleasant. I highly recommend asking for Robin by name.
I have been looking for a certified pre-owned vehicle for some time now. I have notbeen extremely pleased with how Ive been treated at other dealerships. When I went to Lexus of Naperville I had 2 vehicles in mind. I told Dan what I would like my payment to be and he brought in a different vehicle which turned out to be the perfect match for me! I am so very grateful that it was Dan who walked up to me and helped me walk out with my dream vehicle!
We decided to upgrade our car and stopped at Lexus of Naperville. Hani Dolat met us, spent 3+ hours with us, and found a perfect car for us. Hani is extremely knowledgeable about vehicles he sells, listens carefully and really tries to understand your needs rather than just to make a sale. We ended up with a car just returned from lease. All service was performed in 2 days at high quality. We highly liked our experience and recommend the place and Hani Dolat in particular.
Ive been coming to this dealership for the better part of about 10 years. I will never purchase another car from another dealer as long as Im in the area. These guys are wonderful and the customer service here is unmatched. I spoke to a salesman today by the name of Dan. You can tell that he is genuinely aware of the customers best interest. I spoke to him for about 30 minutes about an issue with my Lexus and he addressed every single one in detail. I highly reccomend that if you are in the market for a new or used Lexus, you go to this man. For reference, I came in on Tuesday evening. The guy that I originally purchased my car from, Nick, is also a great salesman. Hats off to these guys for being such a pleasure to deal with and helping erase the stigma of of grimy sales tactics from car dealerships. I will be back for all my next purchase due directly to Dans exemplary customer service. Thanks, Naperville Lexus.
I have been coming to Lexus of Naperville since 2005 when I bought my first Lexus SUV with them. The accommodations are top notch, free car wash, coffee, soda, water, chips, you name it. Staff is very friendly and will treat you like royalty. I just bought my 4th Lexus yesterday and got it from the same guy Hani Dolat. Hani goes above and beyond towards his customers and will give you the best possible deal you can have. Lexus of Naperville is where you want to buy your cars from.
It was great working with Scott. He was very nice and knowledgeable as he took the time to explain every detail to us without pressuring us to make any immediate decisions. Excellent service. It made our used car buying experience quick and simple. Overall, we were glad to have gone to Lexus of Naperville.
This was my first time buying a Lexus and also my first time buying through the Costco Auto program. I did my homework and knew what I wanted before I went. I set up an appt and worked with Robin Zachary. He listened to what I was looking for in a car and what I really didnt need. Being a woman and buying a car on my own, typically we are taken advantage of. I didnt feel like that here and was happy with the experience. And since I was going through the Cost program, there was no haggling which also made the experience much smoother. Being new to this dealership, I am hopeful this good experience will continue on through the needed services over the coming years.
I highly recommend Lexus of Naperville. When I bought my car I worked with Frank Paull. He was awesome! He was extremely helpful and friendly. He made me feel like I was his main priority and made the buying process super simple. He really went above and beyond. Since buying my car, Lexus of Naperville has really upheld their top quality customer service. When I have taken my car in for an oil change they are speedy. I am also able to get a car wash free of charge whenever I want. Lexus of Naperville really knows how to treat their customers.
I had a great experience purchasing my es350! Hani was such a pleasure to work with. He was professional, courteous, and knowledgeable. He made the process very smooth, from the test drive to the final delivery of the car he explained everything! Thank you Hani and Lexus of Naperville!
After experiencing issues with my older work vehicle, I decided to transition to a new car.Let me say I have never been a fan of car shopping and the process that comes with it.However, Hani and the Lexus of Naperville team was an excellent choice in partners to help make the process a good experience.They took time to understand my expectations in car ownership and possible uses. They then provided a great selection of stylish, reliable, comfortable, and affordable options.Hani and the Lexus team were not just my sales partners but understand the continued partnership needed make extended ownership a great experience.Thanks again Hani and the Lexus of Naperville Team!!!A Happy Customer from Aurora, IL
We bought a certified pre-owned RX350 and were very pleased with our experience at Lexus of Naperville. The showroom is bright and clean and very comfortable. A small feature thats a big deal to this dad is that the mens room has a changing table! Robin was our sales associate and treated us with professionalism. We were able to negotiate a fair price on the car and for our trade in with minimal back-and-forth. We never felt like we were in a high pressure situation, where other sales associates might say Weve had a lot of interest in this car and itll probably be gone in another day. On that note, sometimes I find that sales associates lack an off button either pushing too hard to make a deal or oversharing personal details, but Robin was the right balance of personal and professional. He also went above and beyond, making himself available at a later date to share all the functions of the car with us, since we had to run to an appointment right after purchasing our car. Overall, it was a hassle free experience and I felt that we were well taken care of. We will definitely be back in the future!
I dreaded the process of buying a new car for about 6 months before I finally started visiting dealerships. Luckily all of that dread was for nothing because Lexus of Naperville created a pleasant and stress-free experience for me. My sales rep AP was professional, knowledgeable, patient, helpful, and made me feel comfortable about the process. I felt that I was treated with dignity and respect, which is unfortunately not always the case when a woman visits a car dealership.I appreciated that AP communicated with me via texts, as answering phone calls during the workday is difficult- I had a much harder time keeping in contact with other dealerships I visited. AP did not make me feel pressured to make the purchase and he listened to my needs. I was initially not even sure that a Lexus is what I wanted but I’m certain that my positive experience in visiting the dealership and communicating with AP contributed to my final decision. Others at the dealership were equally helpful and pleasant, I look forward to returning in the future!
I bought their maintenance plan together with my car, confirming that the plan applies nationwide. Recently, I discovered, via an out of state dealer, that this maintenance plan is willing to cover only tiny meaningless fraction.I asked for refund, and this dealership refunded small depreciated fraction. It turned out that this contract automatically depreciate to $0 in 4 years. If I knew that I would not have bought this service.In the end, I didnt get any service except the first one Lexus motor company covered, and yet, I paid for all the service upfront for nothing, except the refund of less than a quater of what I paid. They ate the remainder for nothing.So if you have any uncertainty that you might move out of state, never buy any maintenance plan from them. You never know what untold conditions might be hidden. Dont trust what you were told just verbally.As a matter of fact, I realize that a dealership is not a place to buy any additional warranties. Check if the warranty is from the manufacturer or an obscure third party company. Even if it seems you might save a small amount of money, you might be better of not sign these kind of contracts paying money up front. Just buy the car, and face the cost yourself later. That would be cheaper than doing it through a dealership, who is basically after your money.
My wife and I just purchased a new Lexus RX350 about a week ago from Lexus of Naperville. Our salesperson was Mark Malak. He is very friendly, as well as knowledgeable and professional. We had a great buying experience. He went above and beyond to better serve us. We definently recommend Mark for your next shopping experience.
Robin Zachary was our sales consultant during my visit to Lexus of Naperville. I have purchased more than two dozen vehicles over the years, but this was the most professional experience of all. Robin is very well versed on his products and has the patience to match product to the customer. He is an attentive listener, which you do not find often, and walked us thru the process. I am hard to impress, but he did so and I will definitely search him out with my next purchase. Not to forget; all of the contacts I made at the dealership were also excellent.
We went looking on a rainy, miserable Saturday for a new car with no intention of purchasing immediately. Our sale consultant, Robin Zachary, found us the perfect car and made the entire experience stress free. We picked up our new car on Monday night. We love the car and recommend this dealership. The entire process was fairly quick and extremely easy.
I purchased my first Lexus and my experience with the sales guys was beyond perfect. I worked mostly with Hani Dolat. He was patient and satisfied our every request however ridiculous, with a smile.We also worked with Frank Paull. He even added free tinting of the widows, to make the white car pop out. He didnt even need to that, but he did!Excellent crew all around!
Lexus of Naperville is THE BEST! Kim made my car buying experience the best Ive ever had in my twenty years of buying cars! She definitely knows her stuff and will help you find the car of your dreams at a fair price! The whole process was very straight forward, easy, and pleasant I highly recommend working with KIM!!!
I can’t say enough about my experience. Salesman Sal LaLa was a absolute pleasure to work with, he’s not by any means a typical sales person he is very knowledgeable on the product and is about explaining the product not just selling you a car. When you’re there you are there because of the product and the brand Sal helps you understand what each level in each car or SUV is capable of. Purchasing Was seamless and very un stressful. I buy a lot of cars every six months to a year I trade so I know product and services this dealership was a pleasure to do business with and I will be back. Thanks again Sal, you go that extra mile on delivery and follow up you really care about your customers and you make sure the experience is a pleasurable one.
Very satisfied with the service. I was greeted by Salavatore Lala as soon as I walked into the door. He also helped with the process of getting me a vehicle. Very professional. I absolutely love my new 2021 Lexus ES 250.
I’m a repeat customer with Dan Foster @ Lexus of Naperville. He is straight shooter and great guy to buy from. After buying 4 vehicles from him I bought my 5th vehicle from another dealership (Lincoln Downers Grove) what a mistake it was a complete nightmare. So now I went back to Dan to buy a vehicle for my wife and it was easy and I walked away with a great deal and vehicle. I highly recommend him!If you want a stress free and quick and easy car buying experience he’s the perfect sales person!Thank you-Dan
I had the best experience at Lexus of Naperville. They really know how to make the customer feel comfortable at ease with the car buying experience. Our sales person, Frank Paull, was so knowledgeable and welcoming it made the whole situation very easy. We will definitely be returning to Lexus of Naperville for all our future car buying needs.
Nestor met us when we entered the dealership. He was very patient in explaining to us the main features and differences between the model of cars we were interested. He also accompanied us in test driving the car to further illustrate its useful features. All this was very helpful in our decision making for the purchase. We love the car we bought and enjoyed completely our experience at the dealership that day.
We had the best experience with Hani of Lexus of Naperville. Hani was very knowledgeable and friendly and walked us through the entire process. He made an otherwise complicated process seem easy. Hani knew just what we were looking for. We are in love with our new car. We definitely recommend Lexus of Naperville for anyone needing a new or used vehicle. Be sure to ask for Hani. He is the best!!
We bought a certified Lexus RX350 this past weekend and we had an incredible experience! Alex our sales rep was awesome! We originally werent sure which vehicle to buy and he took the time and effort to give us the opportunity to test drive 3 different vehicles. We were very specific about the color combination and options we wanted and this dealership had 3 vehicles with these specifications. Chris our finance representative at the dealership was able to get us an amazing deal! I did my research and this RX with these options was the best deal in a 150 mile radius even before they were able to decrease the price even more! Not only did Alex stay an hour and a half past closing time on a Saturday to make sure we got the car that day but he was willing to schedule a later appointment to teach us all of the features of the car when the entire family was present as we would all drive this car at some point. Over all I could go on and on about how great this dealership is! Make sure to ask for Alex! Trust me you will not be disappointed about the price, the car, or the service! Will definitely return in the future!
Purchased 2013 Lexus CT200h Certified PO and the service couldn’t have been better! Sales rep (Robin Zachary) was a great sales rep, he never pressured the sale or felt like your typical slimey used car salesman. Very kind, always communicative, knowledgeable about the vehicle. The staff was also very kind and respectful during the entire process..even the haggling seemed painless. I’ve purchased 11 vehicles in 20 years and this was by far the most pleasant experience I’ve ever had (minus the expected purchase time). Would recommend them if anyone is in the market for new or used vehicle!
Scott is a fantastic salesman! He made the purchase of my new ES350 simple and easy. Very professional! He got me a great deal. I highly recommend him to anyone considering purchasing a Lexus! And I love my new Lexus!
If I could give 10 stars I would. I can not say enough about the service that I received from Lexus of Naperville. I found a car online and Hani was my salesman. He went above and beyond to make this experience easy. I drove 9 hours from West Virginia to pick up our Mercedes. Hani and the finance manager Joe treated us with such kindness and made this one of the easiest car transactions I’ve ever done. It was definitely worth the drive and I would recommend this dealership to everyone. Thanks again Hani Dolat and Joe Castillo you guys are awesome!
Everyone I have dealt with as the dealership has been extremely helpful. The people are genuinely interested in making every visit an excellent experience. They even have an individual, Michael Comer, whose job is to help customers learn to use the many hi-tech features of the cars. Thats his job! He will spend as much time as you need with you, so that you understand how to use all of the great features you paid for.
I have 3 other Lexus stores in my area. Let me tell you why I drove to Naperville for my car. First off hani and Mohammad helped me so much over the phone working my deal. Before I walked in I was greeted at the door with a mask to walk in with and a water bottle it was super hot out thanks hani! He took me to the car I wanted to see and he even parked inside for me and knew I wanted to drive it right away. I was treated like royalty. The hospitality at Naperville Lexus is unmatched. You can’t beat it. I love my new car. And hani made the buying experience as easy as it can get. I definitely will tell people to come to hani to get a Lexus. I definitely will be back when it’s time to get a car. Thank you hani and I hope you find your old Iroc camero again! Hahahaha
We just bought another SUV from Lexus and we had a good experience in doing so. The salesman, Sal Lala was very nice and attentive to what we wanted to purchase. He made the process go smoothly and spent a fair amount of time afterwards helping us learn the new technology that the car has. A very nice experience!
Lexus of Naperville is a great place to shop for a car or SUV. This is my second buying experience with this dealership. Working with Sal and his team, has been a pleasant experience. I appreciate Sals expertise and calm demeanor. Highly recommend this place.
If you are ever in the market to purchase a new/used vehicle you should visit Sal @ Lexus of Naperville. He truly cares about you and not just selling a car. His knowledge of his products is amazing. The best car buying experience ever. Working with someone who truly cares make a world of difference THANKS SAL!!!!
I just took my wives car in for routine maintenance. Mike Vestuto is an excellent service consultant. Hes very friendly and clearly explained any questions I had.Then I met with salesman Dan Foster . Dan knows Lexus vehicles inside and out. I got an excellent deal on the RX350 I bought from Dan a few years ago I took Dan out to lunch. Thats how nice a guy he is. The Dealership is spotless and comfortable. Bottom line, you could do worse that Lexus of Naperville but you cant do better! Thanks guys!
Sales Person: AP YagnikThe dealership itself is clean. Parking is plenty. Sanitizers are placed conveniently, and employees wears masks.First Car: 2020 Lexus ES350 F SportWe came in without an appointment and was greeted at the door politely, and was introduced to AP. We had a lease that myself and my fiancee wanted to get out of. AP understood our situation and helped us through the process; from appraisal of our car, to options, to purchase, and until finally, handing us over the key. All-in-all, it only took us 2hrs for the whole process. Thats how seem less our transaction was.Second Car: L/Certified 2017 Lexus RX 350 LuxuryThis time, we went on a different route prior to going back to Lexus Naperville. We were going to trade-in our older car. My mom had a friend that wanted us to talk to first at Carmax. We did. Needless to say, we wasted 2-3hrs of our weekend. We decided to go to call AP again, on a whim, without any appointment set. Upon arriving, he was finishing up with another customer. As soon as he was done, we told him what car we wanted. He also showed us some other options, explaining the differences between this car and that car. The process again was seamless. AP and the Lexus Naperville team helped us with our purchase what Carmax couldnt.ASIDE FROM THE TALL WHITE close to 50s-60s gentleman who we asked if we can open a display car and experience the interior, and just looked at us as if he didnt understand we were asking him a question; AP and the Lexus Naperville team was patient with our questions. Our 2 round test drives. They were accommodating to our comfort and for our safety. I strongly recommend this dealership. Big thumbs up.
I purchased my very first Lexus over Memorial weekend. I had been searching area dealerships for my GS 350. I found what I was looking for at #LexusofNaperville. At the last minute on Saturday evening I decided to make the purchase. My salesperson#HaniDolat as well as Derrick (the finance guy) were very professional and courteous. Making the overall car buying experience less PAINFUL. It was almost too easy. I highly recommend buying from Naperville Lexus! You wont go wrong!
Car shopping has always been difficult for me. As a tall guy, most vehicles were just not a good fit. While most dealers heard my struggles of finding a vehicle that fit me, Sal at Lexus truly listened to what I needed. He put in a great deal of effort to find me a car that fit my budget and was comfortable for me to drive in. Sal was a true professional, showing me all my options and helping me along each step of the way through a difficult process. I highly recommend Lexus of Naperville. I definitely see myself going back to Sal for my next vehicle purchase.
I had the best experience at this dealer. Special thanks to Kim. Shes the best sales associate you can ever have. Me and my husband really appreciate all you have done. And we also thankfull for Gary.The best manager ever! If it would have not been him I dont think we would have the great experience and the amazing car we have. Again thank you so much!! for the great experience you are an amazing person. I look forward working with you in the near feature. Thank You.
Sal at the Naperville branch is amazing!! I will always buy my Lexus from him and will def refer him to everyone I know.Such a great experience and he even took the time to stay super late and put a bow on my vehicle!!Thank you for making my experience great and being such an honest person!! ❤️❤️❤️
Extremely happy I was able to purchase a vehicle from the Lexus of Naperville. Top of the line customer service from Hani. My family had purchased 2 vehicles through him prior, Hani and the Lexus of Naperville never disappoints. Highly recommend.
This place is amazing! I have had my share of uncomfortable experiences at dealerships and never expect to be wowed as I was at Lexus of Naperville. Paul Frank helped me find a car for my picky mother in law. His attention to detail and overall hospitality is something you would expect at a high end resort not a car dealership. When you are looking for a great experience while purchasing a beautiful vehicle then come here.
This dealership has great service advisers but horrible management. Recently made an appointment to have my car looked at and requested a loaner vehicle. A lady in service management refused and said I would have to wait 1-2 hours for diagnostic to be performed. She said its their policy.I explained to her that in the past, I had to wait for over 2 hours and came out to normal operation. My car was parked in the service bay for over 45 minutes without anyone telling me it was ready.Policies are put in play for the general public. Sometimes to keep loyal customers, you look past all that so they can continue to be customers. Its apparent they would jeopardize customer satisfaction for a mere small request for a loaner vehicle.Wish I could praise this dealership but management has let me down today. Jeff Doladee, Michael Pirelli, and Daryl Nelson in Service are awesome. These guys have always treated me very well. True assets. Sad how talent can be overlooked by poor management. Plenty of other dealerships around and will most likely call corporate to log my experience.
Robin at Lexus of Naperville gave us a wonderful experience! He was not only courteous but was a pleasure to work with. We got the car we wanted, got it for a lower price than the surrounding competitors, and were in/out in 2 hours! I’d highly recommend this dealership for your next car! And be sure to ask for Robin!
We had a great experience with Lexus of Naperville. Our sales associate Hani Dolat was highly professional and very well versed on the features and options, he also understood our needs and budget. We would highly recommend him for your future car purchase.
I had a wonderful experience buying my Lexus at this location. Everyone involved was so knowledgeable and helpful from the time I walked through the door to finalizing the sale. I will definitely recommend this dealership to all my friends and family.
In 2009, I purchased a 2008 CPO ES350 from Nick Gerlick at LExus of Naperville. Nick is now a sales manager there so I worked with a young gentleman by the name of Jay Ahmed. He wwas great to work with, very knowledgeable and informative on the Lexus ES300H which ended up purchasing. The financing of the vehicle took less than 10 minutes and no arm twisting on buying any additional options. I highly recommend the team of Nick and Jay if you are in the market for a Lexus.
I had a most gratifying experience at Lexus of Naperville! Daniel Foster and Sal La La were my sales team. I went into the shop, late in the evening on both occasions. Daniel Foster was very pleasant and patient with me while I was introduced to the luxury of the ES350. I couldnt decide on a color. I was adamant about what I didnt want, but cloudy on what I did want. I finally decided on two colors. When I returned, Sal La La was just as patient and informative. In addition, he was gracious and accomadating. I made my choice without any pressure! I am extremely happy with my choice and am excited about driving such a beautiful vehicle!
We had a great experience working with Robin Zachary on the purchase of our first Lexus. Robin was easy to work with, making the purchase as quick and smooth as possible. I can safely say this was the best car buying experience Ive had. Sherri was a great help in explaining and securing our financing. Thank you, Joann & Marc
In the past 8 years, weve purchased 5 vehicles from Lexus of Naperville. Its the only dealership Ive ever been to where I can honestly say Ive never had a bad experience. Weve worked with Nick Gerlak and hes been extremely helpful and never pushy. He follows up with us and has always exceeded our expectations. When Nick was unavailable, all the other people weve worked with are also respectful, helpful and friendly. One other personal point. As a parent of an autistic child, we love that Lexus of Naperville has programs that support people with autism. Its clear that the dealership is striving to provide great service, support their community, and also make the car buying experience pleasant.
My wife and I bought a used Lexus GS 350 from the Lexus of Naperville dealership this afternoon.We want to thank the Naperville Lexus team for flipping the negative experience of having our car stolen into a positive resolution.We had the pleasure of working with Pat OBrien, Gary Jaros, Michael Comer, and Derek Mason. Each person was extraordinarily professional and caring. We have purchased many vehicles, but have never had a sales experience anywhere near as great as the one we were treated to today. Gary, Michael, and Derek were nothing short of fantastic.Michael Comers skilled presentation of the Lexus brand and the vehicle was art. He delivered knowledge and service at its finest. The more I learned the more I excited I was to drive home in our new Lexus. I am so pleased that we were able to use the Naperville Test Track and shop locally. Suffice to say, the experience was amazing and my wife and I could not be happier with our Lexus.My wife and I are thankful for Pat, Gary, Michael, and Derek; for the Dan Wolf Auto Group dealerships; and for all they all do that blesses others and our community.
Had a Fantastic experience at Lexus of Naperville!!! My fourth time buying from this dealership. My salesman, Hani Dolat was a pleasure to deal with.He made my experience seamless and was extremely knowledgable and professional.I would definitely recommend him to anyone interested in purchasing a Lexus!
Worst Service Dept I have ever experienced. Leased a 2020 RX 350 and took it in 3 weeks ago for the 5,000 service. I also had a rattle coming from the top of the drivers door and an apparent oil leak with a large spot on my garage floor. I showed the service consultant the pic of the oil leak as well. He called me back indicating they could not find an oil leak and wanted me to see it while they had it on the rack. I told him that me looking at it would not make the leak go away. They also could not find the door rattle. I literally drive it off the lot and the door starts to rattle again. I make another appointment for today first thing in the morning. I am the first person to drop off my car yet I wait 20 mins for the SAME service consultant to come check me in. I tell him it is the same two items. Again he wants to put it on a rack and show me even though I tell him I have to go to work and dont have time. He insists so I end up cancelling my appointment and leaving. AWFUL SERVICE DEPT!!!!! Not what a Lexus experience should be. The Service Dir, Ben did call me and is working to resolve the situation so hopefully this turns out well!
Purchased a CPO RX 350 yesterday. Nick Gerlak was the salesperson who helped in the process. This was probably the most dignified, transparent and no-hard sell experience Ive ever had in buying a car. I had several questions and things that I wanted to know about the car as well as the Lexus CPO program. Nick took the time to walk me through all of that and did everything needed to make the search and buying process smooth and very professional. Most impressive and thanks very much Nick for making it such a professional and pleasant experience. i would highly recommend Lexus of Nville and Nick to car buyers.
I have purchased two Lexus RX 350s from Hani! When it was time to get my second one, I knew that Hani was the sales person I wanted to deal with. He was great when I bought my first one and I knew he would be great with my second one. And I was right. Hani and Lexus of Naperville are the ones you want to purchase your vehicle from! I have had nothing less than outstanding experiences with him and this dealership. He is not a person who is done with you when you sign on the dotted line. He is with you for the long haul. Anything you need...he is there for you. Again...Hani is your person when you are ready to buy a vehicle.
I purchased 3 Lexus RX 350s over the years and will go no where else, but Lexus of Naperville. Even though the dealership is 40 miles from my home it is definitely worth the trip and I will go no where else to purchase or service my Lexus. I highly recommend Salvatore Lala as the sales consultant. He is extremely knowledgeable and will make sure all your questions are answered. He guided us through the entire process from beginning to end!
I love Lexus of Naperville! Been leasing from Dan Foster for years now and couldn’t ask for a better car salesman. Always go out his way to make sure my husband and I needs are met! Great service and reliable cars! We will continue to lease from them.
Lexus of Naperville has the best customer service around. The car buying process was quick, easy and hassle free. We worked with Robin Z. who was very helpful, professional and friendly. Definitely would recommend this place to our friends and family. Thanks for all your help!!
Dad Foster was so professional, prompt and great to work with! We didnt see the car we were looking for online, but stopped in and inquired as to if one was coming in, and he found one for us. He was always quick with his responses and a true professional. I will buy from him again and recommend him to anyone! Love this dealership as well!
One of the best car buying experience I’ve ever had! Hani was excellent and helped put together a deal on my trade-in and purchase price that I could feel good about without having to haggle or spend excessive time at the dealership. Bought a high quality vehicle at a great price. Would absolutely do business here again with Hani.
I recently bought a Lexus ES350 from Lexus of Naperville. I have purchased several cars from the dealership and generally I have been pleased with the experience. For my most recent purchase, my salesperson was Hani Dolat. He made the experience the most pleasant that I have had at Lexus of Naperville. He was knowledgeable, enthusiastic, patient and very helpful in explaining all the features. I would whole heartedly recommend Hani to anyone interested in purchasing a vehicle at Lexus of Naperville.
Had a great experience with salesman Robin Zachary. He was pleasant to deal with, took time to go over all the features on my new car with me before I left the dealership and followed up afterwards to be sure everything was okay. I had an issue with setting up Lexus Enform and Robin was able to handle it for me on a Saturday when the Lexus Enform customer service wasn’t going to be able to do anything about it until the following Monday. Would highly recommend asking for Robin.
We can’t say enough positive things about this Lexus dealership. Dan Foster has sold us quite a few Lexus vehicles and we’ll keep coming back because of the great service and reliability of a Lexus! One of the best deliveries we were ever given by Michael Comer! We feel like family every time we stop in! Would highly recommend this dealership to anyone!
Hani Dolat is a pleasure to work with. This is the 4th Lexus that weve bought from Hani. We keep coming back to him because we always have a great experience working with him. He is very accommodating and knowledgeable. We purchased an ES from Hani on Saturday. We had time constraints that we were dealing with, but Hani was super efficient and we were able to get the process done in time so that we could honor our prior commitments. He really helped us out by moving the process along so efficiently. I would definitely recommend using Hani if you are in the market for buying a Lexus. You will not be disappointed.
Ive purchased over 30 cars in my life - many of them from a dealership. Lexus of Naperville is HANDS DOWN the best experience Ive had in purchasing a car. Mohammad and his team went above and beyond to make this a great buying experience.
Lexus of Naperville provides a spacious, clean and comfortable environment to promote a positive shopping experience. Most importantly, every staff member I saw intentionally acknowledged my presence and made me feel welcome and valued. They clearly understand that the experience is every bit as important as the sale!I had the pleasure of dealing with Mark Malak from demo ride to sale, and dare I say, I actually enjoyed myself! Mark is upfront and trustworthy.Do your homework, identify your budget and prepare to have lots of laughs and high-fives through out your purchase journey.Fun fact: Ask Mark and Joe (Finance) what happens when theres no TV. :)
I recently bought a vehicle from Lexus of Naperville, and I was fortunate to have Nick Gerlak as my sales consultant. Not only was Nick professional, he was personable. I am extremely satisfied with my purchase, and I urge any and everyone to meet with Nick to assist with looking for your next vehicle at Lexus of Naperville.
Mohammad T. is great to work with. He is extremely knowledgeable, very helpful & was prompt in all our communications. I bought a used L-Certified 2017 LS from him that was listed online. He visually inspected it & emailed me photos of it with a detailed description of the few rock chips in the paint. He handled all the details to transport the car to me in AZ. I also talked with Michael, tech specialist, & Derek in finance, both of whom were also excellent. I was apprehensive about purchasing a used car online without having seen it in person, but am so happy I took the chance. Thanks for the smooth & easy transaction. Based on this experience, I highly recommend this dealership.
I had a wonderful buying experience at Lexus of Naperville. Hani was great to deal with. Made sure I had a full understanding on how all the features of my new 2019 RX 350 worked.
My wife and I had an extraordinary experience buying a car at Lexus of Naperville. We planned on simply test driving a GX460 but Dan Foster answered every question we had, even about other makes and models we were considering. He paired us with the ideal unit as far as price, trim package, and mileage. The dealership offered multiple financing options. Since we were out of state, Dan even drove me to a local branch of my bank on a Saturday. When he offered to babysit my Sequoia for a week so that we could drive home in the 460 and return later, I knew we had found the consummate professional sales associate. I still turn to him whenever I have questions. He always replies promptly.
We spotted a certified preowned GX460 suv on their website...drove down next day to see it. When we arrived it was parked in front of the dealership waiting for us...it was spotless, just been washed. Hani Dolat greeted us...showed us around the car, took us for a test drive, etc. He was polite, professional, friendly, not pushy....exactly the type of person you would like to do business with. The car was in like new condition, detailed, fair price, low miles, one owner, clean carfax, etc. We fell in love with this being our second Lexus...and Hani. Transaction was professional, painless, stress-free. We wanted a hitch installed which they did while we were completing the business end of the purchase. So nice of them. I can say without any hesitation at all to purchasing a vehicle from Hani at Lexus of Naperville...first class salesman at a first class dealership!!
Agreed on the brand new 2021 NX300 OTD price $39500. And make appointment to pick up the car in the afternoon. On my way to pickup the car, 10 minutes before the appointment, got a call from one guy said the car sold??? And offer me the demo car for $2000 less. No thank you. Not gonna do business here ever never. Thank you for turn me down, got same car at Lexus Mcgraith for cheaper
It was great car buying experience. It’s our first Lexus and first time on this dealership, Sal is good sales person and help us out to get our vehicle on time. I will refer My friends to Lexus of Naperville and to Sal.
The team at Lexus of Naperville made the car buying process easy from beginning to end. Mike was very thorough and knowledgeable and Sean in Finance was efficient and answered all my questions. Definitely a five star experience!
Just bought our 2nd Certified Used Lexus from Dan Foster at Lexus of Naperville. First in 2013 and then just recently. Hands down best car buying experience with little to no pressure from anyone. Dan takes the time to walk you through every feature of the car and makes the whole experience stress free.
I had a great experience at Lexus of Naperville. Car shopping is always a daunting task but with the help of Frank Paull it was a lot easier. Frank was very helpful and really listened to what I wanted through out the process. Great guy! I will definitely be buying more cars from Lexus of Naperville.
Just a short note to thank Hani and the entire Naperville Lexus team for making my first Lexus purchase a great experience. Hani was so informative and really listened to what I was looking for. My purchase was flawless from start to finish! I definitely recommend Hani and Naperville Lexus to family and friends!
I’m a devoted fan of the Lexus brand and most recently bought from Lexus of Naperville. They are an attentive dealership and working with Hani was a pleasure. I would not hesitate purchasing from them again should the need arise.
I love my new Lexus! I want to thank Hani for the great experience, he took his time to demonstrate and explain everything. Hani and rest of the team went above and beyond to find the right colors too, I couldnt be happier :) I highly recommend this dealership.
Sal and the managers helped me get a great deal. Excellent service from everyone overall. Low pressure environment. The Audi I bought is super clean and well taken care of, like the rest of their vehicles. I highly recommend this dealership.
I just recently purchased my first vehicle from Lexus of Naperville, Nick Gerlak helped me and my experience was phenomenal. He showed me a few cars that he thought would be good for me and I ended up seeing one that was similar. He ended up getting me into one of the NX 200t which I love and helped me with financing the car as well. 👍👍 if you need help see Nick.
I leased a car yesterday from Lexus of Naperville. Prior to purchase, I had been speaking with both McGrath Lexus of Westmont (where I previously leased a vehicle) and Lexus of Naperville. My entire lease experience this time with Sal Lala (my salesman), Tony Stewart (Sales Manager) and Anthony in financing at Lexus of Naperville could not have gone more flawlessly. Each and every one of the above gentlemen treated me with the utmost respect, dignity and integrity, answered every question directly and honestly, and made this Lease experience truly a pleasure. This is the third time I’ve worked with both Sal and Tony and I do not ever plan to either purchase or Lease another vehicle anywhere else.
We had a wonderful experience buying a used car from your dealership. Our sales person, Hani Dolat, was great! He was very knowledgeable and professional --- and to top it off we got a great car and a good price! We will definitely contact you guys for our next car. Thanks!
Apurva and Mohammad were great. They treated me with respect and were extremely accommodating in my search for the right vehicle. If anyone is even thinking about buying a Lexus, go to this dealership and ask for Apurva (AP) and/or Mohammad. Its evident that their focus is more on ensuring a great experience rather than selling.
Nice place. Great customer service. Provide free coffee. Good rates. Fast service. Thank you Mike V for awesome service , will come back
My family has been coming to Lexus of Naperville for as long as I can remember. Hani is simply the best. I recently purchased my dream car from him and I couldn’t be happier! The loyalty runs deep as this is the 2nd car I’ve purchased from him, and the 7th total for my family. Do yourself a favor and request to work with Hani at Lexus of Naperville when you’re ready for a new car. You will not regret it!
I worked with Hani Dolat at Lexus of Naperville and had a Great experience. He was a great sales person. He was extremely knowledgeable and friendly and helped us with our buying decision.Previously purchased three vehicles from Mark Malak and have always been very pleased. I would recommend either of these gentleman for your next Lexus purchase.
Hani is AWESOME!!! He helped me (the slowest most detailed customer you would ever not want to have) pick the PERFECT car for me and my family. It was a pleasure working with him. Very knowledgeable about Lexus.
Nick Gerlak was great. No pressure sales, listened to what we wanted in a car, and what we wanted to spend....and delivered. Spent time walking us thru all the bells and whistles on the car, and made us feel comfortable through the entire process. I highly recommend Nick and Lexus of Naperville!
We recently purchased a new vehicle and we couldn’t be more pleased with the experience. Hani Dolat was super nice, patient, and answered all our questions. There was absolutely no pressure. We’ve been coming to Lexus of Naperville for over 8 years and we are always very pleased with the service. We highly recommend this dealer.
Loyalty to a business over time says a lot about an establishment- that being said, this is the 4th car we have bought from Lexus of Naperville.We talked to our friend Michael- a great service rep- as to which salesman we should talk to. It was on his recommendation we see Sal Lala.Good call.Working with Sal was a pleasure- the whole transaction was handled professionally with no pressure . Sal is personable and knows his business. Buying a car has long had an unpleasant stigmata attached to it- working with Sal made that a non factor.I would highly recommend seeking out Sal if one is looking for either a new or used vehicle. He will do his best to take care of you.
The best car buying experience Ive ever had.Mark Malak is your guy! Super detailed and upfront about everything. And their service is fantastic. Forget any other dealerships, come here and save yourself the hassle. You wont regret it.
Total reviews rating 4.5
199 Reviews for Lexus of Naperville 2023:
Review №1
2022-01-17Buying a car in times like these, when inventory of vehicles at all dealerships is low, is a stressful experience. We called multiple dealerships and have been to several looking for a decent deal, and when we thought we found one, we had to unfortunately walk away from it due to the extra costs and extra packages that were mandatory due to current market situation. We were already loosing hope that well find a car we want for a price that were willing to pay, and this is when we found Sal (Salvatore Lala) at Lexus of Naperville. He was so professional and so patient, and helpful, and made the whole experience very easy for us. I have to say that its been the best experience I have ever had in my life when buying a car. I just loved that there was no artificial pressure put on us and Sal kept his word as far as the deal and we were not forced to add the things we did not want. Signing the papers was also quick and easy. After that Sal spent half an hour with me, helping me customize the systems in my car. Who does that? Certainly none of Sales Reps I know! I will recommend Sal and this dealership to everyone and will definitely buy my next car from him!
Review №2
2022-01-18Weve purchased quite a bit of vehicles from Lexus of Naperville and just purchased another one because of the great service we always receive from Dan Foster. He always goes above and beyond for us even when weve reached out to him after business hours. We will remain loyal to this dealership and will not seek out any other dealerships because of the quality of service and the trust we have for them. We highly recommend this dealership to anyone and be sure to ask for Dan Foster!
Review №3
2022-04-15We recently purchased the new Lexus NX 350 from Naperville. Excellent service all around. Sal was our Salesperson, very knowledgeable and helpful. At the time of delivery Tiffany did an awesome job to ensure that all the follow-up was completed. She also took the time to show us all the features and answered all our questions about our new vehicle. Want to give a shout out to Tony as well for taking the disposition of our lease off our hands. AP in Finance did a great job explaining all the options available, honest and personable. Talk about one-stop shopping! Highly recommend this dealership with exceptional Sales Team from sales through delivery of our vehicle…. Awesome Team and Awesome experience!!😎
Review №4
2022-03-23Our experience at Lexus of Naperville was wonderful! Rick VanPelt was most helpful, patient and very knowledgeable. We walked away happy and with a car we love ! Thank you Rick for all the time you spent with us. You made our car buying experience easy and fun! Well be back!
Review №5
2022-06-03Dan is an excellent sales person. He is available all the time and returns calls and messages promptly. He also has very good knowledge of the cars he is selling. I would highly recommend him. I just bought my 5th Lexus from him!!!
Review №6
2022-04-16I will never go to another Lexus dealership again.. special shout out to Mike! Naperville Lexus- you did well having him part of your team!Great customer service experience and didn’t feel like I was pressured on anything. Absolutely honest and transparent!Awesome experience!
Review №7
2022-07-11We have been buying cars here for 20 years and have bought over 20 cars as a family. Rick VanPelt is one of the only honest, straightforward, helpful, reliable, hardworking car sales persons in the industry. You will always feel like you were truly taken care of and feel like it was a the easiest the car buying process can get. You will not regret a purchase with Rick.
Review №8
2022-04-09Went in for normal service/maintenance and did not have the best experience. First, they called me in and they had the wrong paperwork (confusing me with someone else) so they sent me back and told me to wait. I waited for 2 hours in the waiting area and didn’t hear from anyone. I had to search out for someone to ask and see how long it would be after being so patient and they said “the car will be ready in 15 minutes” which resulted in being another 45 minutes for a simple, regular service on the car. There were no snacks in the lobby compared to other Lexus dealerships out of state. Every Lexus needs to provide the same experience and expectation. That’s what great service is about. This is by far the worst dealership I have been to. The people from the office areas kept walking by me and no one cared to ask if I have been helped for three hours. Will not be going back if possible.
Review №9
2022-02-25I purchased my vehicle and they sold 3 years car maintenance policy and told me that covers unlimited car wash as well. I went for a car wash multiple times and find out that they don’t like customers who are coming in for car wash and try to make excuses. I went multiple times when it’s nice weather outside and all car washes are open but Lexus refuse to wash my car by saying ohh it 31F and we are suppose to operate at 32F. I can clearly see bad face of service folks for car wash. I understand that might be an additional work for you but remember that this service was being sold by your company. I hate that look , I will never go for any of my next purchase of car with them and don’t recommend this place.
Review №10
2022-06-17I purchased a 2022 IS 350 F Sport here in January. Lets start off with the good. I contacted practically every Lexus dealership in IL and Naperville was one if not the only dealership to not add any markups to the car like tints or blinking stop light, etc. They let me purchase the car at MSRP no problem. MSRP is a deal right now unfortunately so good enough. I spoke with Junaid originally and he was great and my sales consultant was Robin Z. While I was waiting for the car to get here after I put a deposit down, Robin was fantastic. He always responded to my emails or calls right away. I had a great experience with him. Lets talk about the bad. When I came to pick up the car, there was zero Lexus Treatment. There was no red bow, there was not a single person who mentioned the Lexus app, no one showed me any features of the car and I didnt receive any gifts like most other Lexus Dealerships do. It was literally me handing them my cashiers check, which was over 50% of the total of the car, them trying to sell me extra warranties and add-ons and then handed the keys. The experience really bummed me out. Youd think a premium car would warrant a premium experience but I guess they dont care about that. Fast forward to earlier this month, I had the unfortunate circumstance of a rock destroying my windshield. I called this dealership first and I kept being told someone would call me back. It took me calling three times to finally get a call back from Jeff. Apparently only certain service people working can give you a quote and setup a windshield replacement. When he called me, he was very nice but he didnt have any information. He said the windshield is likely going to cost anywhere from $1800-$2200 to replace. I ended up getting it replaced at Lexus of Orland for a little over $1,200. Big difference in price and they handled it instantly when I called. I tried giving Naperville a chance but they didnt seem to care too much. I love the car, but this dealership left me feeling like I didnt buy a luxury vehicle.