Lane Dental of Carol Stream in Carol Stream
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Carol Stream, DuPage County, Illinois, US
Site: https://carolstream.dental/
- Monday:7AM–3PM
- Tuesday:10AM–5PM
- Wednesday:Closed
- Thursday:8AM–3PM
- Friday:8AM–2PM
- Saturday:Closed
- Sunday:Closed
Dr. Lane is amazing! Very compassionate and knowledgeable. I was wound up and stressed at the beginning of this appointment because I’m preganant and thought I had a gum infection. Also, I had not been to the dentist in FIVE years. He took the time and gave me a through exam and answered all my questions! Wonderful dentist and will be going back.Go here for the dentists!I went back and forth with this but reception is awful. The blonde receptionist was flirting discussing mixed drinks and relationships with the client seen before me. I was visibly shaken because I was scared about my potential infection and frustrated but was not blatantly rude with them. I began asking if they got a note and was rudely interrupted by her. Blond receptionist is rude and No compassion! Happened to still be flirting as I left the appointment. When I came back because I was not given the correct form I was met with two rude receptionists. Must have discussed and collectively decided they dislike me. Not pleased with them at all. Coming back with my insurance card, I was unable to submit a claim through them and was given a complicated sheet to fill out and was told I would have to go directly through insurance because I was marked as a cash client.Receptionists aside, this place was top notch! Clean, thorough, and overall a very calm and pleasant environment.
Dr Lane is very nice but I’m disappointed with their services. I had a tooth chipped and they wouldnt do anything about it. I was having pain on and off in between my gums by the same tooth. I went in and he gave me a referral to a specialist, which ended up not taking my insurance. The same tooth really cracked and chipped right down to the gums. So now I have a huge whole in my tooth. I called over the weekend and left a message. I called back Monday morning and was told they would call me back. I called backed a few hours later and was told their systems were down, ok I have no issues with that. Someone on the staff called me back and was completely rude to me. I told her what happened and she said it was a wisdom tooth and they can’t do anything for me and that’s why I was given a referral. Which when I was in for the pain dr lane never said it was a wisdom tooth. I called back about the referral and they gave me a new one, well once again they don’t take my insurance. When I talked to someone else and I told her dr lane never said it was a wisdom tooth she replied that the last tooth on the end is a wisdom tooth. So I decided to get a second opinion and was told this tooth was NOT a wisdom tooth and that i had a huge cavity. They said I would need a root canal and a crown. They also said I need another crown on the top because the tooth and the filling is decaying. So now I’m stuck footing the bill even though I was seeing the dentist regularly and he told me everything was fine with my teeth. So now I have to find another dentist to fix my problems.
As a first time Patient, I was extremely impressed with how I was seen right away with services I had inquired about. The Staff was more than informative & very passionate with my needs. They made me feel comfortable & addressed all my questions & concerns. I am very Thankful that I came across this Dentist due to the fact that my previous Dentist wasnt at all concerned about my needs & made excuses to what services were necessary.
My wife suggested I start going to see Dr Lane after they were so good at helping her fear of dentists.... They are professional, clean, and funny! I suggest them if you need a routine cleaning or a root canal! The front desk people are very accommodating!
Ive never had such a great experience at a dentist. I feel like you always walk into the dentist office and the hygienist does your cleaning right away and then the doctor flies in, swipes a mirror around your mouth for 20 seconds, says yep looks good! and runs out. This was not like that. The hygienist (I wish I could remember her name!!!) was an ANGEL and took the time at the beginning of the appointment to sit down and talk through my concerns with me and completely put me at ease. She was friendly and explained everything she was doing as she was doing it. I really cannot sing her praises enough. She helped me so much. I had the son as my dentist and he was just as great. Sat down and talked with me at the end of the appointment and just made suggestions and explained different things to me. Honestly I cant wait to go back every 6 months. Thank you!!!
Love this dentist and all the staff. The hygienist is very thorough, and communicates what she is doing and what to expect during the entire process. Friendly and gentle.The videos you play for the kids (and for adults) are helpful and appreciated.
I as most people , I freak out having to go to the dentist . Ive had a few procedures here and they make me feel very comfortable. Both of the Gregs do an excellent job!
Experienced, Professional Dental Care In a Relaxing Environment. You want to be seen by Dentists that are current in therapy, procedures and equipment? One Stop. Lane Dental.
These guys are the best. Super kind, very reasonable, and they take the pressure off. I hate going to the dentist...but this place always makes it easier. Totally awesome. I won’t ever go anywhere else.
Met Dr. Gregory lane for the 1st time. Very informative, thorough over your dental plan, reasonably priced services. I would recommend him.
I had always been afraid of the Dentist since childhood, both doctors have changed that for me. I would, and have on numerous occasions highly recommended Lane Dental to anyone needing a recommendation.
Both Dr. Lanes are nice and precise. Staff is friendly, the office is neat and tidy.
The staff at Lane Dental is always willing to take the time to explain both dental procedures and account information. Very professional.
Everything you expect from a dental office you will get from them. You get your appointments in a timely manner and they are effective in keeping teeth healthy.
He knows what he is doing.. He gave me honest suggestions and saved my teeth.It is very hard to find dentist like him. I really recommend his service.
Great dentists, father and son make a great team.. I highly recommend them. Very knowledgeable and up on newest techniques.
Friendly staff. Always get right in for my appointment and the dentist is very good with working thru my anxieties.
Very helpful, friendly and welcoming experience. Knows exactly what they are talking about and how to handle any problems that occur with different cases that patients have or may face.
CUSTOMER SERVICE IS TERRIBLE HERE
I have a toothache nearest appointment 2 months away I asked question do I have to suffer that long they answered me yes you do
Great service as always. He is always using the latest technology.
Total reviews rating 4.5
31 Reviews for Lane Dental of Carol Stream 2023:
Review №1
2022-03-22I have always been terrified of the dentist and have never been a fan of going (even for cleanings). About 6/7 years ago, I switched over to Dr. Lane. The staff always puts me at ease and takes such great care of me (and my husband). I had terrible pain about a week ago that ended up being an emergency root canal…I was not happy to hear that! But Dr. Lane and his staff made the process pain-free and I’m feeling 100% better…I am so grateful and would highly recommend them!
Review №2
2022-01-31I was very excited to find Lane Dentistry but my experiences were not happy ones. Both dentists refused to work on my teeth. Both were concerned about me losing my front tooth but would not put a filling on it. They kept sending me to have a root canal. It’s been three years & I have a reputable dentist who put a filling in and my tooth looks and feels great & my tooth is healthy. I have not lost my front tooth but if I listened to Lane Dental, I would have. Please be concerned about this dental office. If they send you home without doing anything, there may be concern. I’ve tried to get answer from these two dentists & I am still waiting after so many years. Here is a photo of my beautiful from teeth that were NOT worked on by Lane Dental.
Review №3
2018-05-07I went to the same dentist for 20 years and he recently retired. I had some anxiety choosing and visiting a new dentist for the first time but I left Dr. Lane feeling like a million bucks! The experience was so seamless, customized, and simple. Everyone explained everything very well and in full detail. We already have treatment plans and appointments set up for the next year and I know exactly what I’ll have to pay! Seriously 10/10 will be visiting this dentist until I die. And they had some big shoes to fill! I LOVED my dentist! But after this 1 visit, I no longer have anxiety over having to choose a new dentist... Dr. Lane is it!
Review №4
2018-03-093.9.18 today was our last day in our favorite dentist office because my wife and I are moving out of state, so sad we are forced to look for another dentist. If only we find a dentist 10% as good as Gregory Lane jr then it would be promising. Well we been coming to this office for 3yrs and have never ever found an honest, kind and very professional. All the staff are amazing front desk Dawn is super nice and everyone super friendly. Nicole the hygienist is awesome, very gentle and thorough with the cleaning. Gregory is very honest with all his recommendations regarding your treatment and if you do not need something done he will be honest unlike many dental offices would convince you to do root canal just to make money, he saves your teeth not Butcher it like other places specially Dental salon. He is very kind and pleasant and has magic hands. We will miss this office so much. Thank you for everything to the whole staff of Lane Dental.
Review №5
2019-03-21I had a problem with finding a dentist that I was comfortable with until I found Dr. Lane. He is very patient, kind and does not try to talk you into getting any work done that you are not comfortable doing. You can tell that he really loves what he does and cares for his patients. My children also love going to the dentist now also because of Dr. Lane making them feel so comfortable! We are moving out of state and are going to miss this office and staff. If you are in need of a great dentist you will find it here!
Review №6
2016-01-22I was afraid of the dentist until I started coming here! Both Doctors are wonderful! My husband started coming here after he saw the beautiful work! Ive had a removal, cleanings, and a root canal, and they made sure that I was comfortable from the start. The front desk staff are wonderful and are always able to help out with a schedule switch and are always helpful with questions about billing...
Review №7
2016-08-18Gregory L Lane has been my dentist for about 20 years. He has recently completed my second set of dentures. The first set was perfect but after many years of wear, they needed to be replaced. The second set is just as perfect and the fit is great - I can eat anything. They look so good that friends are surprised that they are dentures.I have had many dental procedures done by Dr.Lane over the years - he is a very kind and caring professional.
Review №8
2016-04-14I had a great first impression with a consultation last month. Some work done years ago required attention. Plenty of time was taken to review and explain the next steps and all my questions were answered. On my next visit, the repair process started with a temporary crown, my first. The fit has been very comfortable and close to perfect for a temporary. Not only a great visit but now there are great results too! I’m glad I made the switch to Lane Dental and look forward to future visits.
Review №9
2019-04-07Best dentists within the Bloomingdale/Carol Stream vicinity! Always very professional, kind, and knowledgeable. Me and my family have been thru the ringer with finding honest, good-natured, and thorough care and they go above and beyond to provide it. Very happy we found you and very happy with our smiles. Thank you!
Review №10
2017-10-30I saw Dr. Greg Lane (junior) today. I had an exceptional experience. For a person who has a hard time getting numb, I had no issues here. I needed a last minute appointment for a broken tooth and they had me fixed up and out in no time. The communication was stellar. I always knew what was going on and felt very relaxed. I highly recommend Dr. Lane to anyone in search of a caring, honest dentist.