Kerbside pickup
Yes
Kroger in Decatur
Categories
Location on the map
Decatur, Macon County, Illinois, US
Service options
No-contact delivery
Yes
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Organic products
Yes
Passport photos
Yes
Prepared foods
Yes
Salad bar
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Recycling
Plastic bags
Yes
Payments
Cheques
Yes
Debit cards
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 217-875-1296
Site: https://www.kroger.com/stores/gr...
Site: https://www.kroger.com/stores/gr...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:7AM–10PM
- Sunday:7AM–10PM
Kroger in other cities:
Comments (140)
There is an employee that I would like to compliment . He works in produce and his name is Mark Sullivan. He has been so helpful to me on several occasions. Yesterday I asked him about a fruit tray and mentioned that the size I wanted was sold out. He said he would fix me up a fresh one if I had a minute to wait. He did just that and also brought an extra for the next customer. He always has a smile and is so nice. Always willing to help in any way. Mark is an asset to the Kroger store.
This store has been around for a long time and is beginning to signs of a needed face lift. I dont shop at this Kroger mainly because of the location. The entry and exit lanes to the shopping center are congestive (very poor arrangement when arriving from the North) as well as the parking. Many times there are no shopping carts available, so I do my best to grab one off the lot before entering. There is no real issues with the staff, but then again one hardly notices them until checkout, so some improvement in interacting with customers could be attained. The produce section needs some fresh ideas and a better presentation plan.
I would give this place 0 stars if I could... The store is very dirty and overcrowded. The parking lot is too small. I would fight the parking lot and the crowds if the store was clean and in stock. The produce section was empty in most spots except for the rotting vegetables that nobody wanted to buy. The shelves were dusty, the meat shelves were dirty with old dried meat drippings. I dropped something under the conveyer belt and went to get it, there was something spilled under there that had been there for a long time. The doors leading out were broken...again. The pharmacy is a disaster, the carpet looks like it hasn’t been cleaned since they opened, there are boxes stacked everywhere, it looks very unprofessional. I’ve made the decision to shop elsewhere.
It was nice, literally looking for grape crush pop, they didnt have any, but I realized that there had been a recall, do that was the only thing I came in for. It was clean.
I avoid Kroger now. Very seldom go here anymore. Ever since Kroger at Fairfield closed this one has gone downhill. Shelves are empty, parking is awful, & employees are RUDE. I have gone back time & again but its always the same. Wake up Kroger corp. You are losing a lot of your loyal customers.
I would give a zero star. Kroger corporation does not provide Decatur any clean, well-stocked stores. Every time that I shopped there, the shelves are empty, the store is filthy, & the employees seem to be overwhelmed. I always would shop before 8 am, & I had to check myself out & bag my own groceries. A friend suggested that I try the Decatur Aldi. Wow...Aldi is great! Im saving 50% on my grocery bill each month!! Aldis shelves are always stocked & I dont have to check myself out. Kroger has lost a loyal customer.
Its Kroger. What are you going to do without Kroger in your neighborhood? The good ones are open 24 hours this particular one I dont believe is low I think its only open late but I may be perjuring myself. Anyway, its typical as most Kroger are with a deli a pharmacy frozen food section and all the good stuff that you would expect.
This place is great, theres this older gentlemen at the automated checkout and he is just the sweetest person! Always tries to help and acknowledges people. Thats one person I can say needs to get a raise, like now. You people know you wont get another worker like this especially in ghetto/redneck Decatur. This is a great store to shop in and its very clean. The ladies at the deli department are sweet and considerate. Honestly, this is the best store in Decatur. Great prices and the variety in vegan products, veggies and fruits is freaking amazing.
This store continues to decline in quality and customer experience. The store rearranged the entire layout earlier this year and also stopped carrying numerous products we value.Now today when I entered the entire organic produce section was gone and there was limited produce available. They also changed brands on things like salads and other products.We as a family spends hundreds a month at this store and we will now be searching for an alternative.To be fair, the workers at this store are great. Its the management that is way out of touch with the customer base.
Since Kroger in Fairview closed this store has gone down spiraling! Parking is horrible. The parking lot is like a go cart race. If you can find a parking space, you have to wait to get out of it for the line of cars looking for parking spaces to clear. The store is cramped and dirty. Half the staff is friendly the other half act like your bothering them. I’m tempted to start driving to Champaign for Groceries at Meier
A very good experience this evening! Employees were helpful. The Cashier was very friendly and pleasant. The Store Manager helped me out to my car and loaded my groceries inside my car!!! ALDIS AND WALMART DONT HELP THEIR CUSTOMERS. THERE IS SOMETHING TO BE SAID ABOUT GREAT CUSTOMER SERVICE!!! GREAT JOB, BRENTWOOD PLAZA KROGERS!!!
This Kroger is ok. The downside to it is that its always over crowded since they closed Fairview Kroger, the parking lot is a complete disaster AND there simply is not enough checkout lanes. Yeah they have way too many self checkouts but I dont work here and refuse to use them as should most people. The self checkout is a pain to use because most of the time is doesnt recognize when you put your item in the bag and you have to wait an excuseratingly long time between item scans. Id rather wait in one of the two lanes that are typically open and have lines so long that they block almost all of the main front aisle. But who cares when you can increase corporate profits for millionaires at the expense of the lower and middle class workforce.
Not as nice as the Krogers they closed in Fairview Plaza. Employees are not as friendly and the store is really run down. Shelves were empty of a lot of the items they had on sale. Will probably start doing more shopping at Walmart, even though I was brought up on Krogers.
Items I regularly purchase are routinely out of stock. Selection of brand name items are minimal because they stock their brand. Produce is the one department that is always well stocked. Deli selection is hit and miss. Too many customers for the capabilities of the store.
Found they were still out of the milk I get and have been for 2 weeksWhen checking out I was charged 74 dollar over what I had bought. Bring it to the cashiers attention she said oh how did that happen. It was corrected only because I brought it to her attention. My other complaint is I received a check and went to cash it at the store they said I had to use it for purchaseI feel my I earned it by using my card why should I be told how I have to spend it.
Not enough electric carts...heck there were no carts at all inside the building! I came for a specific item your brand and you were out of it! The man said that was all! I never had this problem at King st Kroger...after today its Aldi and Walmart ONLY!
Not good today. My husband and I stood waiting for help with the milk while the manager and another employee were chatting with another person not 5 feet from us. When the manager finally noticed me staring at them she asked if we needed help. The other employee said, oh theyre just regulars. As if to imply it was ok to make us wait. To make matters worse they were out of the milk we wanted.
Kroeger stores are wonderful. I only have one problem . I dont understand why they dont sell Prarie Farm milk. This has been my families favorite brand for decades and the public should at least have a choice. There are other products too I cant even fine any more in all the stores...Really disappointing. The staff at Kroegers are great and the produce is the best around. NOW if theyd just sell my favorite milk and etc.
No parking... Too busy... stocking shelves while customers try to get by... Out of certain things frequently.. pharmacy extremely slow..so we moved our prescriptions elsewhere..only go to Kroger if we absolutely have to..
Terrible 4 trips to pharmacy to get prescription when I finally got them got home one bottle looks like it was placed in front of a hot fire and melted. Couldnt even get medicine out of bottle because it was melted so bad. Why on earth would a tech place that in my sack because it was obvious. A five year old would have questioned that. Totally unacceptable. I will no longer use Kroger
Its... Okay. Depends on who you deal with. Produce and Meat people are sweethearts as are most of the cashiers. Baggers are typical goofy kids. Jerry is a senior front end customer service guy and he is one of the kindest most patient people youll ever meet. Just stay away from the female manager with the long white hair. Shes an evil mean spirited witch who treats both customers and employees with at best disdain and at worst flat out vindictive hatefulness. Avoid her at all costs.
Best Grocery Manager in this Central Illinois. Hes absolutely the upmost respectable grocer in the Town of Decatur, Illinois. The Mgmt here is Awesome. CLEAN STORE and I honestly Trust This Location.The food is always fresh the bread is always fresh the cheese is always fresh the bakery always smells amazing and its always pretty fast service. Two thumbs up
Who in the name of logistics designed the new layout of the store? Coffee and tea should be in the same aisle and nutrition drinks do not belong in the same aisle as baby products.I know people are more likely to do impulse buying if forced to wander around the store; however some of us go shopping with a list and do not have time to waste.
I like Krogers brand of ice cream, the Black Walnut. It is nearly always sold out when I come to buy it, which is at least 2 times a week. Recently I have gone to the Fairview plaza store & it was the same. I think that would tell this purchasing person to order more. Just saying, Prairie Farms had recently had Black Walnut ice cream at the North Walmart store, but its not as good
Store was packed.had to park about 2 blocks away .got in and out fast cashier was fast got a thankyou. And merry xmas said you the same out in 7 minutes👍
I have never in my life seen more expired products on the shelves than at both of the Decatur Krogers. Its a regular occurrence and a hassle to return these items constantly to the store.
They changed a few things around again. I shop at Krogers all the time. They have great sales and good prices on other items. I shop mainly at the Fairview store. However I do shop at Brettwood too. The workers are always friendly and helpful.
Walking for me is not easy with oxygen tank...parking close is never easy even with set aside spots that are usually filled...busy is Brettwood but so then was also Fairview Plaza before it closed....and Living by MacArthur. High School I really resent traveling farther away to get groceries. But then Aldis also deserted me and have to travel farther to get to them. But I forget its more equidistant for the outside travelers to shop and then home to Oreana-Argenta-Forsyth-Warrenburg-Harristown...etc.
Checkers routinely forget to scan coupons and baggers are terrible. Stuffing too much into a bag or smashing produce. I lay my groceries on the belt as Id like them bagged and they still over stuff or smash produce.
Soooo trashy. Like a war torn third world grocery store. Floors are gross for how much $$$$$ they make. They had what i needed and somehow i didnt get mugged
Great Store, Fine Selection, Terrific Employees, Horribly Crowded Due to closing of Fairview Store. If you have time on your hands good place to shop.
Nice store but very busy. Could be a longer than normal wait to check out but nice store. Produce and floral section very nice.
Filthy store!!! I have been in some beautiful Krogers & pleasant shopping... but his particular store was awful, will not be back.
Great store. Great staff. Everyone is friendly and dont mind finding stuff I cant. Only Kroger store I go to.
Employees are usually very friendly and helpful! They have a nice selection for fresh produce and their sales are usually pretty great!
A lot of the shelves need to be filled. They are either completely empty or very close to it. That is the worst problem that Kroger workers have at this time.
This is our go to store always clean and has everything we need in stock. Loses one star because it is always busy and hard to navigate because of this.
Item I buy regularly is out of stock, and they are so expensive compared with Walmart and target.
Disaster as always since they closed Fairview plaza. The parking is ridiculous. No carts, empty shelves and out of the main item I went for.
Other than spending $300+ in the store.. I and the wife know a few employees also.. We wont gave to be back for a month or so now lol.. Oh.. saved $21 in coupon savings.
Kroger immediately opened a new lane when the others were busy. Cashier and bagger were both very friendly and helpful.
The service was great polite and really nice. Love the check out better then Wal-Mart Mr. Thomas Lilly
Slow checkout, parking lot sucks, lots ofempty shelves. Liked Fairview Plaza store much better !
Absolutely slow and dirty. Uncaring staff going through the motions. Will never go here again.
I have no problem with Kroger. I use the Pharmacy as well as the store regularly.
It was ok,but I think they should let customers use coupon they have after getting a small discount on items
Only one lane open besides self check. Woman working the self check was rude. Didnt have an item in stock.
High quality produce. Deli is wonderful. Clean pleasant environment and helpful staff.
Respectful staff. Good quality food items. Wide range of choices. Competitive prices.
I never shop any grocery store other than Krogers. If you have the best whyvgo somewhere else?
Honestly if they plan to accommodate the community after two of the other major grocery store go out of business they need to step it up quite a bit
They got real good tasting meat there. I think they got the best flavor of meat
They never have what you need like Creamet Egg Noodles, Del Monte small can of peas, or a small portion of beef boneless stew meat
Their customer service is astounding. If you cant find something, just ask. Everyone is always so happy to help.
Parking is awful, store is crowded, some selves are bare. Do not like to go there.
I love2 shop at kroger they have everything I need and is the only 1 that send coupons 2 your house thank u kroger
I always enjoy shopping at Krogers. Ive been with Krogers for lot of years..
The Fairview Plaza Kroger closes August 31st and was announced on WAND on August 2nd 2018
Good selection of healthier items (Halo Top ice cream, high protein chips) and very friendly staff
Limiting meat sales to 2 per person due to packing house employees being infected.
If more options for organic and health foods available, it would be 5 stars for me.
Overcrowded, nothing on selves .worst Kroger in Decatur. Thinking of other opinions.
Fair prices, clean place doesnt stink like Walmart
Pharmacy is cool
I like shopping at Kroger the employees are very helpful.
Had 1.25L Mt. Dew on sale 10 for $10 but had a limit of 5.
Krogers is ok. I dont have no problems Krogers
Not good got a huge sctrach down the side of my new Jeep not at all happy about it
It was awful....nothing on the self....so busy do to the store closing across town....no stars....not good at all
It was a rat race there today. Nit to mention they have moved about everything to a new location. Makes for extra walking and confusion
Best Kroger in Decatur and the prices are lower at this location, strange
They were out of the two things I needed. Tomato juice and a&w root beer 6 packs
Great prices better than Walmart (food wise)
Checkout ladies were very kind and helpful tonight!
Everyone at the Brentwood Kroger are always very friendly and helpful
This place is worse than the DMV, please bring back Krogers out West.....
Good prices ,good quality,goods,sanatation wise very clean,friendly employees
Overall it was good, I would like to see more whoohoos
Busy in stock good....no carts
Fast courteous service💖..Holiday Meals are Wonderful
Went in to pay a power bill took me 30 minutes to get done ..
Good would be 100 stars if it on west end of town!!!!
CHANGE YOUR HOURS. NOT open the hours they say. Closed at 9? 10? Ridiculous.
Great inventory, clean store, associates that care.
Too crowded now. Hate it. I go to Walmart now.
Had everything I was looking for n plenty cashiers
Pharmacy is terrible! Will never go back. )8
Selection of produce and other groceries is not as plentiful as other grocery stores in the area.
Your store is failing, empty shelves and not enough help
Friendly people, workers are always very helpful.
Great place to shop. Low prices
Place is always busy. Parking sucks
They keep re-arranging things... very annoying.
I love shopping at Kroger.
Always nice and great prices!
Way to crowded, small building, small parking lot.
Always satifying... happy employees
Ran down
Poorly stalked and dirty wont go back
Brian was an excellent cashier! 😀
I love shopping at Kroger
Cluster *¢€, closed the wrong Kroger
High prices. Rude employees
It was crowded and the selection was confusing.
Stores too small and too crowded
Great place for Produce!
Good place n friendly workers
Great place to shop!
Very good
WORST POSSIBLE CUSTOMER SERVICE EVER
Clean. Helpful staff.
Employees were very helpful
Plenty of options in a convenient location
Out of distill watet again
Customer service 0 !!! Sorry not sorry
Nice place to shop
Best Chicken in Decatur
Great customer service
Not very friendly
Clean and friendy.
Pharmacy is overloaded.
Service is awesome
Great
Love Krogers
Great
Service with a Smile
Stop spying on me
Had what I wanted
Old
Good place
Total reviews rating 3.8
140 Reviews for Kroger 2023:
Review №1
2022-06-17Very clean store, friendly staff. Sometimes this store can be very busy, but just check the timing of when you come.Overall not a bad store. Seems to have a lot in stock.
Review №2
2022-03-07What was the reason to make the pharmacy sign bigger and brighter and make the krogers sign smaller and darker..cant even read the store name on the building..Employee at check out lock the screens after paying..why??? what is the reason cardi b voice! This shopping center lost all business krogers please be on that list 🤣
Review №3
2022-05-117pm the In doors are closed and blocked off, so everyone is pushing through the out. They dont carry some of the same products as the other Kroger here. Usually only one check out lane open, so self check it is. This is the new Farview Plaza Kroger, it wont last long at this rate and its probably the oldest running grocery store in Decatur we have left. Sad.
Review №4
2022-02-02This location has been going downhill steadily since the Fairview location closed. Shelves look like a hurricane hit, checkouts backed up. They just reduced their hours again. Decatur needs more grocery options.
Review №5
2022-02-01This review just went from 5 stars to 1! I just walked out after some of the most rude treatment Ive ever seen, the lady behind the customer service counter just flipped out telling me it was closed and has been all day and would be the rest of the night! Honestly if a man talked to me like that we would have a real problem.I just called to speak to a manager but obviously no one is answering the phones, trust me Kroger you have not heard the end of this!You need to control your rude, ignorant employees on what customer service is! Let me know how that goes for you...
Review №6
2022-01-10When a company does not care enough to improve its problems over profits something will suffer, unfortunately with the pharmacy its the customers. After two years of trying to work with them I have to move on!!!
Review №7
2021-08-09Tonight was the first time I had been to Krogers in a few years. I will say I did self checkout it was so dirty theres def no one wiping anything down. Walking in the Produce Dept it was a disaster needed stocked and wiped down. Wow this use to be a great clean store what happen???????
Review №8
2021-09-10I only rate them 1 for service. Been there twice this week. The other day not mear enough checkouts for crowd they were half open while people stood half way through store to check out. Made it dofficult to shop. Today was worse. I manned check out 2 section of self serve. With their prices they can have more than one checkout. The girl working self serve could not care less about her job.....back to Aldi I go
Review №9
2021-07-18From out of town, but did have to shop here. Employees very nice, but management is saying there is a coin shortage and there most certainly isnt!. Cashier said sorry for the wait but coin shortage. I did get my change, but when I asked what a coin shortage, I havent heard that anywhere else in my travels. She was like ya, shortage. That isnt TRUE!So I knocked off two stars for management creating a fake coin shortage.
Review №10
2022-06-05Its a great grocery store!