Krekels Custard in Decatur
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Decatur, Macon County, Illinois, US
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Site: https://www.krekelscustard.com/
- Monday:10:30AM–8PM
- Tuesday:10:30AM–8PM
- Wednesday:10:30AM–8PM
- Thursday:10:30AM–8PM
- Friday:10:30AM–8PM
- Saturday:10:30AM–8PM
- Sunday:Closed
Krekels Custard in other cities:
Im not even going into the food because if you dont know how amazingly good it is then why are you reading this? The customer service and care here were threw the roof! Stopped by at the beginning of the lockdown during some business in town and the employees here nailed it! They were quick and you could tell took pride in their work. Thats sometimes hard to tell in the food industry. Very nice to see it!
I know I’ll catch flack for this, but here goes lol! There is some sort of local nostalgia surrounding this place that has hypnotized all the locals into believing this place is somehow good. The burgers are meh at best, the service isn’t quick, and fries are a make or break it for me- complete flop here. Servers are always kind and courteous, and that’s the only reason I gave it as many chances as I did. You’d be better off saving a dollar and hitting the value meal, you’ll be just as impressed.
My fiance brought us up here to Illinois to see where he grew up. He said we had to eat here so this is my 1st time at Krekels and I have to say, OMG ITS AMAZING!!! The burger is cooked to perfection with its crispy edges and the fries nice crisp texture outside and soft pillowy potato goodness inside and the custard cone, lets just day Dairy Queen cant hold a candle to this. We will he eating here several more times before we have to leave Illinois and this will be our go to every time we come back to visit
NOT THE SAME...I wish I could give it 0 stars..I loved this location on wood before I moved! Came home to visit to get a good burger! First mistake went on Wood st... The angry cook had no gloves on and make matters worse he throw me together a soggy .sloppy raw bacon double cheeseburger GROSS never again would I go there! I appreciate the lady at the end explaining the glove situation!! But it didn’t fix the fact THAT horrible cook gave me a raw bacon sloppy double cheeseburger! If I felt like being rude I would take it back but kill them with kindness and NEVER RETURN! The Health Department needs to close that 1 down sorry not sorry!
As always Krekels was great. Had the double tomato burger and it was perfect. First time Ive order chili from krekels west, it tasted almost exactly the same as the others. But when I asked for onion and cheese in it, they didnt chop my onion, just gave me the same onion slices youd have on a burger, and the only cheese they had to put in it was sliced cheese or their cheese sauce. They do have good cheese slices so having it in my chili wasnt a problem at all.
Really disappointed with the food quality the past three times we have been there...over cooked burgers, old fries plus poor service...I have eaten at this Krekels for years but becoming very disappointed...when I called to complain the mgr was nice but I was exspected to give her a certain day that I would be in for a free meal... REALLY I have no idea when the next time would be but your exspected to tell them. 😡
The location around it is sketchy but the place itself is really good, I was doing a student teaching at a school nearby and it was the closest place to the school to get food which was super affordable and tasted pretty good you can’t beat a cheap tasty hole in the wall restaurant
Total reviews rating 4.6
199 Reviews for Krekels Custard 2023:
Review №1
2022-06-23This is for the location off of Main St. Soft-serve was delightful, strawberry, all day! Fries were excellent and the burgers were a solid value. Would definitely go here again next time in Decatur.
Review №2
2022-03-211st time there and went on another drivers recommendation. Their burgers are fresh, cooked to order, and dressed to your liking. The food, including their fries, stayed hot throughout the meal.Now, their milkshakes are the sole reason for going, and they didnt disappoint. The first sip had me calling God. The last sip had me wanting a cigarette, and I dont even smoke! 😄
Review №3
2022-05-17If they would take the time to write your order down then they could actually be better and maybe get your order right. And their attitude could be better. The way the counter person looked at my wife made me want to go slap her.
Review №4
2022-07-10The best customer service hands down!!! The food is always cooked to order and phenomenal!! Krekels on Wood is the best!
Review №5
2022-07-01Great burger! Dont pass up chance to get a Krekels burger when youre in Decatur.
Review №6
2022-03-12My uncle favorite fast food restaurant. Employees knows his order by heart. 😋 Love their different flavors ice cream.
Review №7
2022-05-25I only frequent the location on Wood St. as its in my old neighborhood I grew up in, but recently on the last 2 visits the young lady in the front window I have noticed is very rude to non-whites, hopefully theyll notice and remove her she must be a family member cause shes always there, and rude attitude never changes
Review №8
2022-05-10Best real food not like machine made burgers from the chains!!!
Review №9
2022-05-18Great food and great prices. You have to try the lemon ice cream!!
Review №10
2021-09-26Krekels has the BEST burgers in Decatur Illinois. We grew up here, and were so excited to come home to their food...it reminds us of our childhood. Continued success to this establishment. 5 STARS!!!