Kohls in East Peoria
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East Peoria, Tazewell County, Illinois, US
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Site: https://www.kohls.com/stores/il/...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–8PM
Kohls in other cities:
Kohls likes to play hide and seek with their pricing. It drives me crazy how jacked the regular price is and how low the sale price is while the sale price is no deal at all. They havent realized yet most people have smart phones and can check the price immediately. No mystery why they are losing large chunks of market shares. I like shopping local but Im not a fan of price manipulation.
So on 8/22 I went to Kohl’s in EP and purchased a Sephora black glitter eye liner. Fast forward to this weekend I went to put on some makeup (I don’t wear it often so I hadn’t noticed I lost it.) and couldn’t find the eye liner. Tore my house and car apart, no luck, So I went yesterday to repurchase and the cashier who sold it to me was working. He remembered me and called the manager and she looked in back and BOOM someone had turned in my purchase and they had it in the back! What the what?! I figured it was long gone! THANK YOU TO THE HONEST PERSON WHO TURNED IT IN. I bought a shirt that day and had set my bag down to pick up the shirt and then walked off without it. 🤦♀️ Thanks so much Kohls associates in East Peoria,
It is just not convenient to shop here anymore. Only one entrance open and only one set of registers are open. It makes no sense to cram everyone into one side of the store in the name of social distancing. Kohls is the only store in our city that still has fitting rooms blocked off. Why would I purchase clothes only to have the inconvenience of having to bring them back if I dont like them? I wouldnt. There are other stores in this area that are much more shopper friendly.
The clearance sales tick me off. Unless you spend forever going thru basically every item one item will be this much but if you find it down a ways on the rack or wherever you are looking itll be a different price. So thats a little annoying. Also, just personally I think their prices are too high even for sale items. Just my personal opinion. Not my favorite place to go. I used to only go there to get my jeans and now I cant find any there
I had some bedding in my cart. However, when I went to the line to pay it was all the way to the back of the store. So I left without my items. I see no reason why cashiers at both sides of store are cant be open. Its not any safer. There was zero social distancing at the line anyway.
I appreciate that they all wear masks. I also did not see any customers without a mask. They have sanitizer in many locations around the store for everyone to use. Cash register lines are marked 6 feet apart and cashiers have plastic barriers in place. I felt as safe as i can be shopping there. I will go back and support them.
Ive never returned anything in my life. My wife hands me a big bag on my way out the door. Tells me to take the bag to Kohls and return these items for me Make sure you get in the correct line Amazon or Kohls. Two separate locations!! I was in and out in 10 min. Thank you Kohls
Long lines only get 4 lanes open 5 different visits many employees standing at closed registers talking. Please pay attention, appreciate your loyal customers and your opportunity to remain open so you dont go out of business along with all the other department stores.
The store was packed there were cart after cart after cart down every aisle you had to literally weave around them in order to get through. Theres absolutely no reason at all that inventory has to get out there theres only so many customer service Representatives that are unloading so bring a load out at a time it makes the store look trashy. I was so angry at the disaster I felt claustrophobic and I just walked out.
A frustrating experience seemingly each time I go. The lines are long, the pricing structure is strange, and the coupons you get in the mail only seem to work on certain brands. For example: I went to go purchase shoes. After digging through and finding a couple options I find something decent. The price is $85 on sale, but I have a 30% coupon. I wait in line only to get told at the register my coupon doesnt apply (though I cant find any exception anywhere on the flyer). I end up leaving with nothing. Sigh.
I would like to mention an employee named Carrie at the East Peoria store that helped me find the tank tops. She stopped what she was doing and took me to three depts so I could see the different selections available. When I was waiting in a quite long line to check out she again stopped what she was doing to open another lane. Excellent employee to have on your staff. She made my shopping experience much more pleasant. The date was Feb 17, 2020 Thank you, Patty Goranson
Went in there today to look for a dress the store is a mess even the non-clearance areas have two or three items hanging on the same rack. I found a dress it was labeled 50% off went to check out it only rang up 25% off the department manager was extremely rude to the checkout lady and so I said fine I dont want the dress I walked back to the department to check it it was on the 50% off rack and there were two more dresses just like it also on there. They refused to honor it saying people must have moved put it back on the wrong rack .....they put multiple dresses of different sizes back on this different rack? They should have honored it. Havent been to Kohls for a while and by the state of that store wont be going back soon
I went to this store because I was told it had a lot of cute clothing. It did, but none of it was for bigger women like myself. I asked where the plus sized clothing was and was extremely disappointed to find it only matronly and older women styled. Apparently this store does not think plus sized women can dress in cute, age appropriate clothing. Will not be returning.
My daughter and I went in to the East Peoria location for spandex for volleyball and let me tell you that Debra is an extraordinary person! We couldve talked to her for hours! Its so nice to checkout and have someone as nice as she is! Debra I hope you see this and know we vote you for employee of the year!
This department store is well stocked in all their departments, and very affordable. PLUS their Kohls cash and coupons are stackable which lends to a better shopping experience. Plenty of parking, store is always tidy and organized. Sales staff is always pleasant and very helpful!!
Im not a big Kohls fan. Like most men, my wife is. While I wont rush to go shopping here, my wife loves it, and definitely around the holidays when they have great sales going on, you should stop in! Youll be met with friendly staff, and a clean, and well-organized store.
Ive always like Kohls despite their multi-layers of gimmicks. Its so hard to keep them straight. The mens clothes fit my fashion sense, which may or may not be a good thing. The kitchen and home sections are pretty good. Ive bought a number of really good blankets here. One, a super discount close out that a helper had to find a price for.
Christmas shopping. We picked up 2 different salt lamps that were clearly marked with a digital sign right in the main aisle. One 16.99 the other 19.99. Got to checkout and they rang up 30 a peace! I asked for a price check. They said they rang up right. I flipped the boxes over and showed them the marked price. Neither of them were even close to 30.00! Never mind the a percentage off as posted. They could care less that I showed them........... Never again.
Very nice and clean store. We actually prefer this one over the one in Peoria. I guess my only complaint is that the mens clearance clothing is extremely unorganized! The divider on the shirt rack said XXL but everything waz size medium and the racks with shorts and pants was even worse. It will not stop me from returning, it was just a frustrating shopping day.
With a busy day I made Kohls my last stop for a online pick up Im disabled & had to walk too the back of the store & stand abt 8 mins to get help & on my way out I was in pain frm my knee replacement & forgot my purse on the latch in the cart..I got all the way back too PIA realized I left my purse in the cart. I went back in the store asked if someone found my purse & lucky enough a nice honest person did! I was very Thankful for whoever found it & gave it too the service desk...
I dont know what the previous reviewer was thinking! I have never been to a more wonderful Kohls! The customer service girl that helped me (Chera? I think her name was) was a doll! She had one of the best attitudes I may have ever seen in a young person in retail. Also The manager Sibyl was a true delight! I got everything that I needed and more. Along with great sales. I give this store and its employees a 10/10!
When I went in here the place looked like a bomb had gone off. It looked very untidy and unkept. I had to dig forEVER to try to find mens dress slacks in the size I needed. This store doesnt keep sizes stocked well in items they always carry. Come on Kohls and step up ur game, u can do it!
If I could give less than a star, I would. Kohl’s used to be very customer friendly and helpful....Now I am very unlikely to make the store my first pick for places to shop. I am disappointed, not only in a single store but, in the company as a whole for moving away from the ease of shoppingthere.
Im walking up to the cashier with only a a shirt and a pair of shoes behind a family of two moms, 3 kids and a two older girls. I suspect a manager female opened up the lane for them to come over since only one register was open. The family either wasnt paying attention or were debating on joining the new line so instead of me waiting to see if they were gonna go, I headed over. The employee was likewell I opened it up for them... That came off very rude so walked to the other side to cash out. Customer service is key and she needs a brush up it seems
I went looking for a mans shirt and the mens side of the clothes part of that store was trashed. Nothing was in its place clothes were thrown everywhere and thats the worst experience Ive ever had in a clothing store to try to find something. So I gave up and left. Was in the East Peoria store.
Last few times i’ve been here over the last year the place is a disaster. Trying to find business attire and stuff is haphazardly piled on top of racks, balled up on shelves, and in the wrong place all together. I don’t think I’ll come back again.... my money will go to other retailers online.
Kohls is a nice store. What frustrates me is the sales gimics. Just put one price on the item. Instead they inflate the prices so they can send you sales flyers with discount codes. Then you must check out using their credit card to get the discount. Then they give you kohls dollars that can only be spent when there is no sale. Its like you stuck on a merry go round..it wears me out.
Womens department was in decent shape, but buying shoes and mens dress shirts/pants was a mess. The shoes are not organized, and are everywhere, hardly even close to where they are on display. The mens dress shirts were strewn about, not folded, out of the plastic bags, and not organized in any way. Lots of bargins, and generally ok help, but so disorganized I will not return for mens dress clothes.
Purchased a watch here, first original battery last less than 7 month, came back to replace new battery, the 2nd battery last less than 3 months. They stocked with all the old or drainned battery. I went back the 3rd time to replace battery again. They said that their policy has been change and they will not replace watch battery without a receipt even if you are going to pay for it. How many of you will keep the receipt for battery change??? Just dont shop here, tj-maxx or marshall are better with higher quality brands and even cheaper.
The store is always a mess. Esp the shoe department. There are NEVER any small sizes left in anything at this store. They advertise shoes and clothes in the flyer that they dont even carry in the store. I hate having to order things online b/c I like to try them on first but never have that option at this store.
If I could give zero stars I would...bought a fit bit at Christmas. It quit working, I goto store today only to be told after standing in line for 50 minutes that I cant exchange it and have to go through the manufacturer. I then tried to call customer service and was told the same thing. Horrible service.
Shopping in store is Not my cup of tea and why I prefer on-line, but they didnt have what I needed, so I thought I would look myself, but nope, never found what I was wanting...used part of my Kohls cash and gave the rest to a customer behind me in line. In addition this store is a mess!
In th past few months Kohls has delivered nothing but knock your socks off service!! I purchased a watch abut a year or two ago - the extra link was really loose from wear and I was looking trying to find where I could get a replacement link. I called the jewelery department where I purchased the watch - instead of just having an extra link - they REPLACED THE ENTIRE WATCH! Without questions - and I certainly didnt have a receipt!! Also - I inadvertently was signed up for insurance on my Kohls card... They reviewed my acct and credited it back! Wow!! Thanks Kohls!!!
This store is a mess. There are carts of merchandise in the aisles. I was looking for a jacket and there was a display of merchandise that was such a mess including items on the floor that Im not sure what they were displaying. There were jackets laying on top of racks.
This Kohls location has the worst customer service I have ever dealt with at a clothing store. Dont expect to put anything on hold for less than 24 hours and for it to still be there when you go back. Not to mention the salespeople acted like you were bothering them by making them actually do their job.
Literally the Wal-Mart of cheap service. I have been in several times and when ever I ask someone for help they say, not my department. I spoke with the manager and she didnt even apologize. I spoke with corporate and they apologized. Next time I will drive the extra 15 minutes to the other knows, this one is a mess and noo help.
Total reviews rating 4.1
199 Reviews for Kohls 2023:
Review №1
2022-01-02Great store and usually has great coupons as well! Nothing is ever the price that it says on the tag because everything is always on sale & now theres a Sephora in it too! Great must shop store!
Review №2
2022-07-02I have attended the Theatre every summer since 1982. I have seen many changes throughout that time. Most of the changes the last few years have been to shave away any frills without sacrificing an outstanding production. I miss the nice programs because I saved them through the years. They were a frill that needed to go since most people probably just tossed them at the end of the night and Im sure there were costly. I applaud the efforts of those who continue to work to present a fantastic theatrical experience.
Review №3
2022-05-16Such a nice store! Its clean and organized and they always are bringing in new products. Great clearance pricing also!I love that they have free Amazon returns in their stores.
Review №4
2022-05-24It was a little overwhelming but overall I was very happy with my purchase
Review №5
2022-04-29Awesome! Shymya was very nice and helpful in the sephora section with helping me match my skin tone
Review №6
2020-09-24I did a return effortless. I shopped and then got on line. My first thought was I came at the wrong time....however. the sign said I was five minutes wait so I timed it. It looked like it would be longer but it really was five minutes to get to a cashier. And the one I got was helpful with coupons!
Review №7
2022-01-13Kohls is constantly under appreciated. Its upscale from Wally or Target but prices are competitive the product offerings usually higher quality for a small amount more it same quality for similar. Nicer place to shop.
Review №8
2022-03-05Claire in customer service was so awesome and very helpful. Super friendly too! Thanks Claire in East Peoria for excellent service!
Review №9
2022-07-02What a makeup department, lots of product offerings and nice amount of stock
Review №10
2022-06-15Was dropping off a Amazon return, was convenient and fast and the young man was very nice.