No-contact delivery
Yes
KFC in Rockford
Categories
Location on the map
Rockford, Winnebago County, Illinois, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Kids' menu
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
Wi-Fi
Yes
Crowd
Family friendly
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 815-399-3613
Site: https://locations.kfc.com/il/roc...
Site: https://locations.kfc.com/il/roc...
Opening hours
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–10PM
- Saturday:10:30AM–10PM
- Sunday:10:30AM–9PM
KFC in other cities:
Comments (199)
Amazing customer service!! Staff is always friendly and polite. Even though this is an older location, the staff makes sure the lobby and rest rooms are clean and tidy. Just a heads up, you do have to ask for your condiments when you order. Sporks and napkins are also kept behind the counter. They often operate with a limited staff, so if it gets busy, there will be about a 5 minute wait. As for the other reviews, if you are thinking you are going to get a $10 sit down dinner for $5, you indeed have come to the wrong place. However, any issues you may have, they will accommodate you. Likely with a cheerful demeanor and a smile 😃
Management does not know how to satisfy customers. Last time I went in I could not get what I wanted in my bucket. Very sad!
KFC isnt great nor is it terrible. Easy for fast food. Service is by far terrible. Went at 6pm on a Saturday and felt like I was bothering the workers.
Terrible terrible customer service. Was stuck at the drive through for 10 minutes and keep saying hello and they would reply with a nasty attitude and kept me waiting. I was the only person in the drive through and there was no cars in the parking lot. I got my food and got home realized my order was completely wrong and when I drove back they tried telling me it was my fault. The attitude from the employees is disgusting. I wish I could rate 0 stars but that is not possible so I give you a 1
Person who I dealt with was lazy and rude. Sauce is free on the mobile order menu but in store they charge you extra when picking up your food. No napkins, silverware, straws, etc. and I was the only customer in the store or drive thru at the time
Chicken are over cook. Biscuits were super dry. I had asked for original but chicken was so over cook that it felt like it was fried. The 20 dollar fillups or 30 fillups isnt worth the price. They give you the smallest chicken they can find.
Cant believe this place is still in business.. literally not one employee seems to know how to read, serve customers, or even pack a bag properly. Just an absolute joke for food service. Wish google allowed zero stars because this place for sure deserves it. Slow, rude, and the food aint even close to worth it. Cant wait to see this place close down
Good food. Just make sure you go at peak times to get the fresher meal.
Service is absolute garbage and the employees are rude. Took over 30 minutes to get food through DRIVE THROUGH!! Also handed order to wrong car.
Went through drive thru and never had my order taken. I had to pull around..park..and go inside to order. Bathroom was very unkempt. The dining room was lacking when it comes to cleanliness. While my order was being taken I was put off by the workers cussing and complaining. Customers should NEVER hear this! Prices are outrageous now and with that we as customers should never have to deal with an unkept dining room and definitely should never hear unprofessional banter. Either they change or I dont look for this location to last much longer!
I tried KFCs new chicken and 🍩 basket it was pretty good KFC trying to make donuts is impressive 👍👍
They’ve got the sweetest girls running the drive thru. The famous bowl they made for me was amazing. Love this location.
Wow this is bad (11th street). The first time we tried going through the drive thru about 2 months ago there was an employee standing outside around the back and said they were closed. It was 7:30. The listed closing time on both Google and KFCs website is 9. I didnt understand it but okay.Last month we went back to try again and the drive thru line is almost to the street and theres an employee standing around outside and I hear loud voices laughing and yelling inside but at least they arent closed an hour and a half early. It takes almost an hour to finally get our food but of course since they are so busy we couldnt order the specific combination of chicken we wanted. Regardless, it didnt taste bad and the coleslaw and potatoes were good so thats fine.Last night we go again at 7pm get there about 7:10. Two employees sitting around outside tell us first we closin in 20 minutes and then say the machines broke. Why in that order and why they are sitting around if they are closing in nearly half an hour (as if that matters for a drive thru) I dont know. It was at this point I realized that they are just very lazy and just dont want to work at night -- at dinner time. If not that, they must be extremely incompetent workers and either way need to be fired.After 6pm really consider if its worth coming here. After 7, dont even bother.
I dont know the names of 2 ladies that serviced me today at this 11th street location, but l will tell your what, they have some of the best customer service skills in the fast food industry. The way I ordered my food is the way I received it, and it was good and fresh. I havent eaten at KFC in a long time, and these ladies make me want to start back on a regular... 5 stars to you ladies..
Ordered original, and they mixed the bucket. Went back and they argued stating I should be happy I got anything...Staff want to quit etc.Trashy place, when I went in realized what a crappie the place is.Sad
They get a attitude for you making a doordash order and trying to give you the wrong one FT.
Food was very good once got it, ordered ahead online when went to pick up indoor closed drive thru only, they tried turn me away not taking anymore orders. I replied I order online and already paid, response was please pull around, at window they again tried to not serve the food saying will be 30 min wait. Again i stated i already paid so will have to wait..... was asked to pull to side to wait for food once got food without ordered drink was informed they were out of pepsi and had to choose new drink.. again ordered online ahead of time 25 mins before i arrived since i live in stillman valley and KFC is in rockford. Online confirmation stated order to be ready 5mins after was placed..... an hour later i recieved my familys food. They are lucky it got 3 stars but the food was good.
Busy but sometimes so busy they run Out of Chicken! Can you believe that?Anyways. 🍗 KFC used to be on top of it. Now... Theyre basically out of Everything, coleslaw, chicken, POTATO WEDGES *( Thats a hard one to get over, like the wedges were a Must! And now never again)The Landscaping makes it look like theyre Closing for good......And you repeat yourself to many times to place your order... and then it just takes FOREVER to get the food, if your lucky enough to get that far.........and make sure you ✔ your bag, because they didnt give me everything we ordered! ( and paid for)The food is good, it just needs some help in everything else.
Terrible service. Waited 20 minutes to pickup an online order. Employees were locking the door to prevent people from coming in.
Arrived at 5:40pm, no exterior lights on, including sign & menu. Waited 25 minutes between line & cook time. Arrived home to find missing part of order. Tried to call, no answer. Still not angry, I get they were swamped..... drive back. At this point, I go from understanding to angry as were spoken to as if were in the wrong. The cashier, who was not the same polite gentleman we had dealt with 20 minutes prior, was beyond rude & short. Never even apologized. Didnt replace anything but the sandwich they missed. So I got to eat a cold dinner too. Finally home with the correct whole meal just over an hour after we arrived.
Currently in the process of moving & stopped to get something to eat at this location through the drive in the rain. Pulled up to the speaker & didnt get greeted so had to drive away & saw employees congregating in the drive thru area at the window. I work in the restaurant industry myself so I know first hand what its like now more than ever and do not appreciate getting bad service anywhere.
Employee was outside smoking cigarettes and tossing them in the grass lit.
Ordered $20 bucket, but was refused when I asked to swap one mashed potato for French fries. Was told I could BUY an order of fries, but it is against store policy to swap items on special promotions except:A) Special $20 Bucket Promotion has been going on for yearsB) In all those years have never been refused fries - though this was my first (and last) visit to this locationc) As I sat at home eating my chicken, I saw a commercial for KFC advertising fries with the $20 bucket.PS. Only went to this KFC location because first one I stopped at was OUT OF CHICKEN AGAIN! Maybe they are busier because they offer french fries. No idea why it was even open, just to send away car after car. KFC is failing.
I waited about 15 minutes wanting to try the new chicken sandwich, by the time I got it my lunch was over😡 I am a pharmacy technician at Walgreens down the street! the person handed me the food didn’t say thank you and on top of that there were no Napkins and it was cold!
The location is not the greatest but with a long line there was a short wait. My food was delicious and tasted fresh. Not like it had been sitting for a while! Shout out to this KFC.
Sent my husband with a list, to get 2, $20.00 fill ups, with green beans, 1 extra gravy and 4 lg popcorn chicken. What I received was 1 fill up, with sides, 4 popcorn chicken and we did get the extra gravy. However, apparently I paid for the second fill up, but did not get it. No receipt in the bags, so no way to argue about it! So, somebody had free $20.00 dollar dinner on me today! Hope they enjoyed it! So sick of this location being run and staffed by the most rude and incompetent people. Understand it is in a bad neighborhood, but you would think that would just make the company try harder to make it a good place and better experience for patrons. There are now only two locations in rockford. Guess no more KFC for us anymore. Usually spend about $40-$50 each trip. Guess Popeyes will now get that money several times a month from now on! So frustrated and disappointed!
Worst managed KFC ever! Closes early. Last time they gave me half wings in an $20 8 piece fill up. When i complained, they got snotty and the manager got snotty also. Is it that hard to admit wrong and please the customer?
For the second time i got a flat pepsi with no ice. If i could leave 0 stars i would.
We placed an order to be delivered on 11-09-21. At the last minute without any explanation my order was canceled by the store. They charged my card for the order and told me it would be refunded in 5 to 7 days. The money was finally put back in my account today, 11-16-21 that is complete BULL SHIT…
Chicken strips were as OK they should be done in the original recipe
My wife likes the chicken or I would never go here. Last 2 times I was there they screwed up my order. The first time I ordered the 10 for 10 and only received 8 pieces. The last time, I ordered a 12 piece chicken only with 4 biscuits and was charged for a full meal. Gave her the receipt and repeated the order. Got the 12 pieces but she forgot the biscuits. Finally got it right the 3rd time. Of course if they paid better wages they might get better employees. You get what you pay for and for what they charge for a meal Im sure they can afford to pay a better wage.
Waste of money that could been spent else where getting something cheaper n better tasting. Sad how kfc has gone downhill the last few years. My son didnt even get what he wanted and the sandwich i had to wait for wasnt even cooked fully and cold soggy frys... been better if we went to a kwik star n got food
Food horrible french fries tasted five days old other chicken small pieces rolls dry my coleslaw needed more liquid. Everything extremely salty too tasted like salt shaker dumped on them!!! We wont be back extremely unhappy!!
They got roaches and the employee Tiffany and her sister brittany steal out the cash register been doing it for years
This is by far the slowest restaurant I have ever been to. The staff is not only rude but they don’t listen. I have been in the drive thru for over 20 mins and I’m just getting near the window now. They made me wait at the speaking for about 5 mins before taking my order. I won’t be coming here again.
Why cant my wife order for herself 4 legs for her dinner.on 11th street.been going there for years.well thats ok,hello popeyes,Popeyes, can there
I Just order from this location I ordered a 20 dollar fill up with Mac and cheese instead of Cole slaw and breasts in stead of thighs they got none of my changes right and they didnt give me a Receipt for my purchase. I have had problems in the past with this location but with a call and a receipt they would make good next time I came in I have tried to call and no one is answering the phone. So next time I will just go to Popeyes.
3/26/2020 waited in line at the drive through, got to the speaker for a females voice to tell me We are closed, we close at 8 oclockI pull around to the side of the building to exit, just to see the vehicles that were in front of me stopped at the window to get their orders.Looked at my cell phone to see the time was only 7:40.That says a lot about the character of this franchise.
We ordered online pickup. When we went to pick up the food, 40 minutes later it was not done or even started on. When finally given the 60 dollars worth of food we had ordered, we drove 20 minutes back home only to discover about 20 dollars worth of food was missing. This is so unfortunate since the family loves kfc. The biscuits were so doughy and the gravy was so runny. Oh yeah, when someone orders chicken, how about give more than just cold hard crumbs? Colonel Sanders is probably doing backflips in his grave with the amount of effort these people give for their job.
I’ve never been to a KFC before, but on the advice of my coworkers I tried it for the first time today. It was absolutely foul. Greasy, soggy, foul chicken is what I got. I’m sure if a chain is this big, it must have been good at some point.... But the food I got today was literally disgusting. It was just so soggy and greasy....
This KFC is a joke.Do NOT go here.Drive through will take 15 minutes on a good day.It takes a good 4 minutes before someone speaks to you on the intercom to take your order. I go here every Wednesday to pick up lunch for a couple of people i work with. Not anymore. Lemonade was hot. Chicken was cold & tasted funky. Not to mention it made me sick. The service is a disaster. Like the worst service you could imagine. Dont. Just....dont
Its ok. The food was very meh, but the employees were quite nice and the service in the drive thru was faster than expected.
Worst customer service ever by manager and employees never going back
Staff had attitudes, didnt have the crispy chicken, refused to cook more, line was long, couldnt get a receipt. Service was terrible.
They forgot my coleslaw and when I tried to call no one would answer the phone. Going back next day.
I made it told me to come to the restaurant I went to the order they said they didnt have it available and that I would have to 25 minutes because there was an Uber Eats meal coming and they needed the chicken for that as I sat there waiting to other cars came behind me and they were able to serve them with their meals immediately he gets wanted me to wait and wait and wait and wait and then the end didnt even give him my order
Only had crispy chicken available. You could tell the potatoes were instant, but loved the coleslaw
Really bad customer service i had at this location. Chicken was old. I when to this location last night 12/5/2018 at about 8:10pm the lobby was already closed when the hours said till 9pm. So we go through the drive thru. Waited about 6 minutes till the customer on the speaker got tired of waiting and took off. I pulled up and had to wait about 5 minutes until somebody came to the speaker. I ordered and when i got to the window to pay the workers where just standing around talking about the car that just pulled off. The girl gave me my total i paid the food. I got my change back with no receipt. Then i got my food i asked for condiments. The girl didt even say thank you have a great night nothing. I got home and the chicken looked looked and tasted old. Even the mac and cheese was just room temperature. So my husband got on the phone and called the store and the girl that answer the phone told him he was lying. My husband got upset and just hung up the phone. Thats not how a store manager shouldve handle the situation. Theres no reason we have to lie about some old nasty chicken. I was willing to waist my gas and take them back the chicken. I will never go back to that location. They always close before the schedule time.
Ill never go back to this location again.Everytime I go there they get my orders wrong. It wasnt even that crowded either.Cold biscuits and cold fries!😡😡
If you go there after 6pm, chances are you wont be able to get original recipe chicken. You will be told there isnt any and that youll have to wait 16 minutes for original to be cooked. This happened to me 3 times in 2 weeks the recent being last night! This kfc is the worst one in rockford! They play too much on company time, dont listen to what youre ordering, making you repeat at least twice then still get the order wrong and dont have food half the time. They closed the wrong KFC restaurants in our area!
Horrible...chicken is not what we ordered and never got our sides...never again.. manage this place or close. Your reviews show you will be closed.
The chicken was barely warm, it was greasy and falling apart. Tasteless, for 8 pieces of crispy chicken only (delivery) cost me over $23.00 with $5 promo code.
Was treated like i was a pan handler. Tried to complain to manager but she wouldnt even talk to me. I called the district manager at auburn street KFC, put him on speaker phone , he told me to go back in talk to manager at 11th street KFC. As soon as I walk in there the whole place start screaming at me to leave , district manager is on speakerphone so I know he heres this. I ask for manager , she comes up yelling at me so I say your district manager told me to come back in here and talk to you, she says I dont wanna talk to you and I say but your district manager is on speaker phone he told me to talk to you. Her attitude changed quick, she asks me can I use your phone to talk to him, i said hell no. So he tells her to give me a free meal which I turned down because I was afraid what they would do to my food. When I was outside leaving after the district manager supposedly settled things , the whole staff with no name tags on are out in the parking lot trying to argue with me still. Big lady manager was very unprofessional. I called 1 800 number made formal complaint. Doubt if they do anything. Used to go there few times a week mostly with my grandson.
Just ordered #8 asked for extra biscuts and extra biscusts. I was shorted 1 biscut. No butter or dipping sauce whatsoever. The tenders were dry and cold. The worst part of this, i waited at the drive thru window and watched the girl text on her phone...
The worst KFC I have ever been to (and that is saying a lot). The town I used to live in had their KFC shut down due to ignoring health codes (poor management) but the service was OK and the food was occasionally good. There are no redeeming qualities for this restaurant.
We ordered food on line and they shorted us 13 ft ollars worth of food. The order was not ready after using the internet and my 70 year old husband had to wait40 minutes. Returning home we discovered we were shorted there dollars worth of food and returned with the internet receipt. They again didnt complete our order.We ordered 3 mashed potatoes and 3 graveys. 4 biscuits, 8 piece chicken, 1 coleslaw, 3 pop corn chicken.We received1 mashed potatoes 1 gravy. 2 biscuits 8 piece chicken 1 Cole slaw.I think your employees are keeping the money. We will consult law enforcement. Review of the comments this shorting orders is common.Vicki konstant.
Food was good. A little small on the piece size. But not under there control. Bathrooms were CLEAN. STORE WAS CLEAN. Employees were happy and pleasant. Ice machine was broke and they provided us with iced cups and an apology which was not needed. VERY SATISFYING!!!
We had to wait 45 minutes to get our food . People were pulling up to the drive thru while we were waiting and leaving , they were telling people they were closed for 40 minutes. We do not know what the problem was , the lights on the sign wasnt on. Strange
Worst kfc...last time they said 30 minute wait for chicken...this time they didnt have extra crispy...need to replace management!!!
The KFC on 11th Street always has the friendliest staff. I appreciate that so much. We got the $10 chicken share. Good amount of food for the price. It was piping hot. Thank you.
Worst KFC experience in my 50yrs of life. The driest chicken and my mashed potatoes and gravy were even SAHARA DESERT DRY. Be a very very long time before I return. Enjoyed it TILL today.😔
It was so bad they had nothing all she kept saying was we dont have that and we ordered 4 bowls they were cold and there was only one girl working and the others were in the parking lot I will never go back there
Chicken was super good. Been a while since i had kfc. They did their thing here. It all came good.
Food wasnt bad...but the drinks had been sitting for a while and were flat and watered down!! We tried to call and found out the phone number on the receipt was wrong...and we called the correct number off and on for over an hour...no answer! If you go to the KFC on 11th Street...dont leave the window before you check the order.....and the drinks! 😐😐😐
The customer service was good. We went in and ordered our 8 piece meal to go and the cashier was very pleasant. The food was good however the value for money could be better.
LOVE your new chicken sandwich! And the fries were delicious as well!
The last 3 times Ive went Ive ordered a 3 piece meal and only got the leg and thigh every time no breast! Its ridiculous.. PoOr customer service and the food might be better if you actually got what you paid for
Its kfc what else can I say. Good food here.
Missing fries & shorted 2 pieces of chicken
Got the order wrong AGAIN. Returned the wrong order and they actually accused us of eating part of the order, since it was missing items. At this restaurant the customer is NOT RIGHT and the workers claim to not make mistakes. they sent us home with cold food and missing items. They took my receipt so they think I cant complain to their management. They are wrong. I will contact the management through contacting the Health Department.
No ice. Drive thru was a little on the slower side.
EVERY TIME THE ORDER IS COMPLETELY MESSED UP!!!
Forgot my biscuits on my order I think they should deliver them I didnt make the mistake I live 10 minutes from there maybe we start asking for that they might double check our orders
I went through drive thru late afternoon on Sunday. Got food here before,disappointed.Got the 2 piece and chicken tenders boxes tender were hard and dry like they werent fresh. My husband said what I got him was also dry. It was FATHERS DAY. Really a waste of money
Evidently they changed their hours and havent updated the information publicly. We only wanted to get some cole slaw to go with dinner, nope cant do it sir, we dont open until 11:00 🤷♀️
Always great food , just make sure it made right and everything in the bag is put in the bag right! My sauce was all over everything . Had that gold sauce on everything. It was a big ass mess and the forgot some of my things and some how after my husband used his bank card they we had some het his number and send over $ 300 on yoga pants and stuff! So be safe . They can just walk by your car when they swipe the card and get the numbers out bank traces it back to them and it got spent in Miami beach. Hope they caught the guy that did it! But ya KFC lovin it!
Nice place for quality Chicken. Really nothing but enjoyable experiences here, Ill be back. It has a good feel to it. Food is similar to a cafe in Portland I loved.
This place NEVER has potpies ready. They are too lazy to make fresh pies, extremely frustrating to be told they are out of them all the time. Went from one of my favorites to worst service ever! Im sorry that working got in your way.
What kind of place runs out of chicken at 7:30? This location ALWAYS has something happening. Thought i would try it one more time. NEVER again.
I have never been so disgusted in my life with kfc I spent over 20 bucks and I find what I think is plastic in my chicken...I instantly threw my food away and I will never go back ...so disgusting
Theyre chicken is good , but they messed up my order , i asked for cole slaw got potato , ask for dark meat got white
The service was outstanding all the employees all had a smile on their face and was very happy to help and answer questions the only thing is is we have to drive out of our way to go to a Kentucky Fried Chicken we had one on the east side of Rockford but it was inside a parking lot evidently Sears bought the property and they were only given two weeks to move out and has not reopened I hope they will find something and reopen another Kentucky Fried Chicken on the Eastside of Rockford we only have three restaurants in this area and this is a huge area because its not just Rockford you have Loves Park Roscoe Rockton and Rockford well and also Pecatonica and Winnebago so its a wide area there are many more little cities or towns around those are just a few we definitely need one at least on the east side the food was great we enjoyed sitting inside and eating
I got a famous bowl, Customer service was okay. My chicken was dried out and brown, 3 pieces of corn and barely any gravy.
I wish there was healthy options for food here. Decent chicken for the price. Sides could use improvement. Customer Service is also lacking. Service with a smile please.
Love KFC but it can get expensive...
Disgustingly dirty appearance of a store. Staff not attentive...just a completely messed up atmosphere. Dirty store. Sad.
Food was good, order was right, but they were out of macaroni and cheese at 7pm and are open till 10pm, can you make more??
Awful drive through service. Waited 20 minutes and then did not get complete order. Staff did not show any signs of apologetic costumer service.
Service is honestly just sad overall, employees are rude, food taste old, and half the time don’t even put ice in your drinks lol wish 0 stars was an option
An employee named Gabriel gave me the best customer serivce experience Ive ever had in KFC. He was kind and inviting ! I will certainly be having more dinners there in the future.
Two weeks in a row, this location has no chicken to sell...why they would have the place lite up,is beyond me
This location has been condemned and is closed
The chicken was not edible ,,was not cooked enough ,potatos and gravy were ok but cold,,I put the dinner roll out in the garden, ,,cause its a rock,,Cole slaw was good, ,never again,, icky,
Very good, I felt with a girl named , I think, Demetrius, at the window, close to closing, about 930 + pm, she was exceptional!!!! This was about 4 - 5 days ago, on approx May 4th or so, she is a keeper, very kind, and handles problems like a pro, this was the KFC on 11th street, between Sandahallow st and Harrison st in Rockford, Illinois. I left very happy, because of her professionalism!! Jalene Grenke
Not the best chicken in town. Restaurant was not the cleans place to eat.
Love the classic chicken sandwich and the 30 dollar fill up.
They serve smashed potatoes wedges , and soft moochy crispy chicken , going through the drive thru ,they have gotten my order wrong both times, never again will I go to this kfc . serves is very slow and no one smile , not very polite,, this place gets alot of bad reviews,Fire everyone and hire new people including the manager.11th St restaurant
Not anymore its condemned
Great food good Customer Service Brittany, Dominique and Tiffany GM. Thank you
KFC has went down hill order all messed up not great service at all
Came up KFC BUFFET and its not a buffet. Grrrr. Google or KFC needs to get their act together so Google isnt sending buffet customers to counter order al a carte locations. KFC you need to just CHANGE YOUR FORMAT TO BUFFET PERIOD.
For some reason this kfc never has chicken ready they make me what ever time I come here its a chicken restaurant why the chicken not ready seriously. Apparently Im not the only one the employees having hard time serving chicken to and I work outside in the heat why are these people so hateful in here the AC is kicking in here saddest customer service I ever got
Almost never have chicken when I get there.. Always a 20 minute wait.. How can a chicken place not have chicken on hand... Always people with attitude working.. Worse customer service
Got tender meal pieces of meat small, potatoes watery, gravy container not full.
Just not as I remember it growing up. Its lost something over the years.
CONDEMNED BY THE CITY FOR MULTIPLE CODE VIOLATIONS.
Last few times I’ve been there my order has been wrong. Even after repeating it twice. Also the pop is flat
Food was delicious, but $14 for 3 large (not that big tho, same size as walmarts) of popcorn chicken. Cheaper at walmart n the same taste i believe.
Beans were disgusting like they been around and reheated for weeks! Side of Mac and cheese was not enough for a baby
Auburn street in Rockford IL KFC is the pits l would not recommend them to any one on their good day
Nothing better then KFC for chicken. I have never had a bad meal. Small order or a large order the quality is always there.
Mangment on the night shift is very rude. Not a sole in store and no chicken ready. And no time as to how long if wait. MAnger was very rude on phone when I called to talk to someon
Drive through usually forgets part of the order, the person at the window just hands you your food, drink & change without any eye contact or words, because their head is turned in a different direction talking to co-worker
Dining room is closed. Drive thru only so kind of a long wait. Good food as usual!
Good chicken, needs to be a little more professional. Workers seem to be frustrated with each other. Then arent polite to customers.
Rude employees food was nasty for 4 chicken tenders it took 25 minutes
Picked up kids meal. More breading than chicken. Fries undercooked. Ugh havent been there in years and definitely waste of money.
Personally, I dont like KFC, but my wife was craving a Famous Bowl. Probably the cleanest KFC I have ever seen.
The manager Heather is very rude and disrespectful and should learn how to treat customers. The chicken looks so disgusting and old its not even edible.
KFC saved my life I was there on a Monday and i ordered chicken wings and I was in a rush to go to work so I had to eat fast and I havent had anything to eat since Saturday so I was really hungry and when I was eating the wings one got caught in my throught and one of the employees came and did the himelick maneuver on me and he saved my life.
Love this place. The chicken is always gr8. I wish more people would come enjoy this restaurant.
If I can give it 0 starsAnd they never answer their phone
Poor service always give you the wrong food. Watched a man bring back in his food beause it was wrong and they handed it right back out the drive through window.
Its a good, fast place to eat chicken. Its soo goood!! The staff were efficient and great!!
This is the worst KFC Id ever been to in my life every time I go there they screw up something not in the heart of management is in its place but it seems like this place dont care you order $50 worth of food they cant get a right
Horrible, horrible customer service- online says takeout is open, the door was open and they say that takeout is closed. Very badly run.
My food was just excellent I love your chicken original all the way thats just the 11th Street location Auburn Street I dont like
This places was dirty and condemned
They made us pull into a parking spot to wait for our food then when they brought it out informed us they were out of biscuits so they have us extra Cole slaw they didnt ask what we would want in place of the biscuits they just took it upon themselvesto give us the side that we didnt want in the first place then they forgot our drinks so again we had to wait when they finally brought them out they were pure carbonation no flavor it was disgusting plus our food was ice cold we wont go there ever again
22 minute wait for chicken so only grabbed sides and had to go somewhere else for our chicken.
Service was terrible. Manager wouldnt even come speak to me about my incorrect order.
Ordered a Lemonade drink and it tasted like straight water. Had to go inside to return it and get a refill👎
Ordered got home 30 minuties later and none of it was correct, called and took no responsibility for it and wont replace and of course nothing will be done about it.
The worst. And I mean the worst KFC open in the USA.
The past few times Ive been here they are out of multiple things. One on the staff, manager I believe was extremely rude to me. Gave up on these guys.
Tbh I dont give bad reviews usually but this was absolutely terrible, took them 45 mins to make 2 famous bowls
Love KFCThe employees are extremely nice and polite restaurant is always clean. Very easy to get too
Had to go back because the food wasnt hot the first time. After that it was good
Horrible customer service.
Been here twice now. Food has been ice cold both times during lunch rush.
Taste was gross miss the old recipe that had will never order from there again. Does not even deserve a 1 star.
Seems like a bother to the cashier. Its regular KFC food. I just ordered a $5.00 lunch box. Cashier seemed put out to have to wait on me.
Waited 15 mins for a five dollar meal. Absolutely ridiculous
Received the wrong order thru drive thru and ended up having to go in and get the correct order
Had been several years since I have been here. Decided to give it another try. Big mistake. Definitely be another couple of years before I go back.
Horrible service just threw napkins in bag sloppy slow and food doesnt even look anything like advertised would give 0 stars not an option save time Go to 173 or auburn street.
We ordered a large order and received fast. Everything was there and tasted good.
I liked the food but the woman who took my order seemed to be more worried about the police in the parking lot
I Love KFC chicken its the best
Always a delight when you get great service and food.
Waited 15-20 minutes to get order only to be told card machine is down cash only!
Service and food only ok, not even close to the quality of a year or two ago, sad to see decline
Great service and food, tables in dining area need some work, still dirty with food from previous guest.
Usually get my order and food has always seemed fresh.
Kentucky fried chicken not much to say except they have the best chicken I have ever had great service also
Would give no stars if I could would rather eat out of a dumpster place should closed down
Chicken was perfectly cooked and potatoes and gravy were perfectly awesome on 11th Street only
I love they Tennessee hot chicken tenders.
Foods always hot n delicious and never wait to long
Meh. First time here and service was very slow, my mashed potatoes were cold. Just very disappointing.
I got a 2piece 5 dollar meal was suppose to be wing and breast i rrceivrd a leg and thigh not acceptable wont be back
Great Chicken;SLOW SERVICE - 6 minutes for Cashier to take my order!
KFC, not terrible but not as good as it once was. Still get those cravings for it though.
Good food at a good price, service is good.
The chicken always seems slightly too dry and the service can be very slow and the staff can be really mean and inconsiderate.
Ive been to all the KFCs in Rockford area and 11th street is still the best by far.
Luv this place even thou every time I order a mt dew I get Pepsi, lol.
The seating area need to be cleaned desperately. The food however, was excellent.
Service can be very slow, Ive had my meal forgotten a few times and been served chicken that wasnt hot.
Employees were helpful and very nice to me. I love the slaw also.
Wasted an entire hour in this drive thru...sitting in my car as i write this.
The services was awful. Waited 15-20 minutes for a Mac cheese bowl
Restaurant was very clean and employees were courteous and friendly.
Love original recipe. Great value when you buy the 2pc meal.
There new chicken wings were made of the poorest quality plus the flavor was really not good
Not taking orders..... seriously (auburn street)
They dont have nashville hot smh
I love this KFC brittany and tiffany are amazing and the food is always great.
They are alright here in Beloit wisc. Food is good but timing is slow
Went there early Sunday morning the lady working the drive thur was exceedingly rude, will never go back there again!
The chicken was slimy n not much meat and didnt get any plastic ware to eat potatoes had to use lid as a spoon on a job site
Food was great some ppl have to wait the orinagle wasnt up yet !
Got my order wrong again. 11th street KFC sucks
Not bad but we need a few more KFCs in Rockford
Price is too high, not making menu items and no substitute.
Not very clean employees were nice great mac and cheese
Fast chicken NOT A LONG JOHN SILVERS!! SO NO FISHY TASTING CHICKEN HERE!!
I love my famous bowls they are great
Fairly quick service despite busy environment, good selection
Total reviews rating 3.1
199 Reviews for KFC 2023:
Review №1
2022-03-12This KFC is an okay place to stop for lunch or dinner. The prices have dramatically increased since my previous visit but thats no problem because everything is higher priced now.I went into store to place my order and get it to go around 1:30 pm on a Friday. The lobby was fairly clean but there was so room for improvement. The floors were in need of some attention and Im not referring to the normal mess that customers drag in with their shoes.They did have some plastic barriers at the cash 💸 registers. They have signs up that claim you must wear a mask but a couple of workers didnt have them on and neither did I. Maybe they forgot to take them down 😆Thank you for taking the time to read reviews on Google maps, I pray 🙏 that this post might be helpful to many people and if you are one of them please hit the like button for me. Let Jesus Christs name sound out, to God be the Glory!
Review №2
2022-04-13Ordered though the app for a 6pm pickup. You have to go through the drive through to pick up, making you wonder what is the advantage of the app. Got to the window and was told they were waiting on the Mac and cheese and could I park and they’d bring it out to me. Waited 38 minutes more before they finally brought the food out. When they brought it out it was a “here’s your order”, no “thank you”, no “sorry for your wait”. Leaving the parking lot I saw several employees gathered around some cars. Maybe that explains the wait - it’s hard to cook chicken from the parking lot. Got home and found my 12 piece dinner only had 10 pieces. Clearly they are math challenged as well as customer service challenged as well as honesty challenged. I just deleted the KFC app and won’t be back. Ever.
Review №3
2022-02-19Did not receive my whole order. Food Was stale and called for over 45 minutes. No, answer. The mashed potatoes were old and spoiled. I’m not sure what they are doing at this location. But I believe health inspector should pay more attention to this location. Extremely unhappy.
Review №4
2022-02-16So ghetto and they never get your order right. I genuinely have health code violation concerns about this place. My boyfriend and I went through the drive thru once and we asked for 6 biscuits (we also had an online order that they “couldn’t” find, even tho we had the order number on our phone and wouldn’t take it) and they told us it’s gonna be a 20 minute wait. We said ok, we’ll wait because we called their bluff. Sure enough, they had our 6 biscuits in 5 minutes! Just absolute laziness. And half of our order was missing as well. Never go here!
Review №5
2022-03-02Please read.I got lunch here 02/28/22... yall I got hit with food poisoning within 40 minutes after eating here.... from 2pm until 6am. I was puking nonstop ....so bad that I had Petechiae *which is blood vessels around my eyes popped* Im pretty sure I threw up a crayon I ate when I was 2. But to be serious it was the worst night of my 29 years... sitting on a toliet holding a bucket 10/10 dont recommend...... I thought about going to the ER.. it was brutal!!!!! ... Ill never eat at another KFC in my life... be careful people.... these bad reviews aint here for nothing!!!!!
Review №6
2022-03-22The manager taking our order was rude,she said that when you order the 12pc with 3 sides we should know that it automatically comes with two mash potatoes. Not once did I every have someone assume thats what I wanted and get an attitude bc I want to know what our choices were for the sides.Chicken was soggy not crispy and fresh. The meat tasted hard and dry. The honey was so thick it barely came out of the package. Then when my husband had told her she was rude when he ordered our food she told him good that made her even more happier.CUSTOMER SERVICE WAS UNBELIEVABLY RUDE AND GHETTO AND THE FOOD WAS DISGUSTING MY DOG WOULDNT EVEN EAT IT. DO NOT GO TO THIS KFC ON 11TH ST ROCKFORD ILL.
Review №7
2022-03-03Shorted us on a whole order of tenders and even in the meal bucket.We were the only customers at the time. There is no reason to be missing items when its dead.
Review №8
2020-07-04I normally go there often for lunch.Last two times weren’t the greatest. Unfortunately I am not able to post the photo of my current and last experience.I ordered a Louisiana Hot Strips and the amount of grease and old bread crumbs that were in my container I would’ve r-fried, and breaded more chicken. Definitely a heartache. It’s already bad food for us. Why kill me even faster?The previous order was burnt, and dry. 🤦🏽♀️Edit- I figured out how to post photos. (Most of the food was removed to see the grease.)
Review №9
2021-12-17Rude girl at the window was in the middle of asking if they had honey for the biscuits and she shut the drive through mid sentence knowing we were talking this girl for identification of the employee for the store manager (if they even care) was on crutches seemed irritated for no reason. Don’t know what was the issue but hope her day gets better.
Review №10
2021-12-24Garbage service. Ordered 3 sides of mashed potatoes and gravy, received 4 cups of gravy and one mash potatoe. Ordered 3 sides of fries received 1. Ordered 5 drinks and received 4. Tried to call for over 20 minutes until someone finally answered to tell me they were closed....at 8pm......and they could not do anything for me. The amount of effort that went into making my food is not worth the minimum wages from the 80s. This will be the last time i order from this location. Popeyes seems like the better option more and more each day. Please close this location and use the money at another location. The workers take no pride in their work and dont really seem to care that it shows.