Credit cards
Yes
Categories
Location on the map
Elgin, Kane County, Illinois, US
Payments
Phone: +1 847-429-0645
Site: https://locations.kfc.com/il/elg...
Site: https://locations.kfc.com/il/elg...
Opening hours
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–10PM
- Saturday:10:30AM–10PM
- Sunday:10:30AM–10PM
KFC in other cities:
Comments (183)
Very rude to customer! They got my order wrong and i was trying to tell the girl i have 4 orders but she was certain that i only have 3 no, you only have 3. Then i have to just stand at the drive thru windows and she open window said can you go, theres people behind you im like have to yell that you got my order wrong then she go get a guy and the guy was trying to tell me i have only 3 order while my phone show 4 orders! Then finally he looked at the order again then didnt even said sorry, made my order then the girl literally threw the food at my said here you go. What kind of customer service is that. Never go back ever again! Would not recommend to anyone!
Went there 2 different times first time didn’t get my Pepsi called them didn’t offer another. Second time ordered 4 chicken breast mashed potatoes and coleslaw. I got 2 breast 2 thighs no potatoes gravy and coleslaw. They don’t answer phone never going back there again very poor service
The Elgin location has gone downhill. Food is old and dry. Never going back.I lied. I went back because Popeyes has gotten too expensive. Going back was a mistake. KFC is the victim of the Great Resignation. All the good employees have jobs. We are left with the ones that clearly hate what they are doing and the attitude shows. Even behind the mask you can tell the attitude of rudeness.Matter of fact. Covid-19 has proven that eating out is overrated, not healthy and costly. Save your money and live!
Ordered from their website , Got our food cold, only half our order ,an hour wait, Called to ask if we can rectify this and was hung up on. Do not go here.
Love the chicken, mashed potatoes and cole slaw.
I ordered original recipe 8 piece, got over cooked crispy instead, it doesnt even sound the same when you order. Im sorry but if you cant speak English / you need not be on register. Also there wasnt hardly any meat on the chicken. Save your money, go elsewhere.
Ordered 2 crispy chicken sandwiches and fries. Sandwiches were excellent. Will be trying them again in future.
Was ok, with waiting for a few minutes to get a fairly large order. However, after reading back my order 2 items were omitted. I didnt pay for them but how do you read it back to me and not charge or give it to me. Also after asking for plates and plastic ware. I didnt get it. Store wasnt busy except for Door dash orders. Hope those people got what they asked for.
My husbands 2 piece meal was overcooked...not burned and extremely dry. My popcorn chicken was warm but not hot. We have been to the location near Randall and Lake for 16 years and we usually have no problems with our take out dinners. We will continue to go there but get the original recipe instead of extra crispy for his future orders.
The staff was fine. The food was terrible. I had the Mac&cheese bowl. I dont recommend it to anyone with taste buds. Chicken was over cooked, Mac was mushy and bland and the cookie I got with the combo is not edible. I think KFC has given up trying to serve their customers with even decent food.
On 1/30/20, went to this KFC at 294 S. Randall, to purchase dinner for 4. Got thereat 6:15pm, and left with take out at 6:45. They had only a few pieces of chicken ready. People were waiting at the drive up and stacked in the store. Got home, and chicken was greasy, with the skin and breading falling off. There was a significant pool of grease in the bucket. On 1/31/20 around 1:30 pm, took remaining 2pcs. of chicken, and the greasy bucket back to KFC, showed the co-manager explained the issue, showed him the receipt, and asked for my money back for the poor quality chicken. Another manager came out of the back, asking why I didnt bring it back last night. I explained that I live 8 miles away, and had 4 people to feed. When I showed him the returned chicken, and the bucket with the grease, he explained thats what happens when they cook chicken fast. I told him that they should not be serving food that looks like what I returned. He would not refund the money for the chicken. A zero star rating is more appropriate. Pictures of the returned chicken, the bucket with the grease, and the receipt were taken by me, and I will try and find a way to post for others to see. Go somewhere else for KFC, as these guys didnt watch KFCs commercials asking people to give them another chance.
Beyond meat vegan chicken nuggets. Tastes great and animals die.
The last 2 times we got KFC we were very disappointed. The food was gross tasted old and like it had been refried over and over. I do wish theyd bring back the hot wings they were soooo good!
I order the big box meal. Asked for extra crispy. It was not crispy and breading not stuck on chicken. I think chicken was under cooked. Not the same quality I grew up with. I think I am done with KFC. My kids like Popeye. I think we might start going there. This is not only time KFC lacked in quality. It happened over summer at another location.
If i can give no stars, i would. A bunch of kids who have a manager that has no experience of managing. Could give their address and couldnt give their store number and claims that they didnt have a corporate number. And asked me to wait 30 minutes for 8 pieces. So much for fast food. Rude and i do not recommend them.
Called ahead for catering order. They didnt start it until I got there. Ordered a large catering order of mashed potatoes, they gave me a side order instead of the large tray. I do this at least once a year and every time I have to wait. Popeyes and Browns are much better, wish there was a Bojangles here.
Drive thru had no cars yet it took 20 minutes to get order placed correctly. . as though English was confusing...AFTER all that...we were told they ran out of chicken... How does a place with the word Chicken in their name run out of Chicken!? To top that..the cashier was rude to us like it was our fault that we expected chicken at a chicken place. We left with mashed potatoes and coleslaw ..... And when we got home gravy was all over the bag. #NEVER EVER AGAIN
I love KFC but loath this location. It is poorly managed. Oil is often not changed when needed. Chicken comes out dark brown and very salty. They often cook too much up front and it is dry and awful in the evening. Staff is insensitive to customer desires .
In my opinion they have one good thing going for them right now and thats that Louisville Kentucky chicken And it cant even manage to get that right I went to place the order ask for extra sauce on my chicken get home they extra dry ,they cheap w/ the sauce like they take it home ,they need to listen to there customers .I called and they wanted nothing to do with fixing the problem they .suck.#newteamneeded #dontbother
Went tonight around 6:30, I would give you my receipt number but I was never given a receipt or offered one. The bag was so jammed full, it barely fit through my car window and we almost lost a box of food (average sized car, not an unusual feat i would assume.) After almost $40... got home to find the bucket of crispy chicken we ordered was original, the mac n cheese we ordered was coleslaw. Each and everything biscuit was crumbled and barely edible. And our $5 fill up had no cookie. Any one of those things might not be earth shattering... But your price point is way too high to send people off with such an all around disaster of a meal.
Visited, the drive thru, at 8:15 on a Thursday, waited 5 minutes at the speaker, and another 12 at the window. Drove home to find 1/2 my family bucket meal missing. Called, drove back, waited another 6 minutes to talk with manager. The second star is because she did correct everything and as an apology, throw in a little extra. No, they were not busy inside either, to cause such delay and confusion.
This place on Randall Rd in Elgin, needs maintenance and repairs, Im surprised the Health department and building department hasnt shut them down. The foods good, but if the lobby, eating area, bathrooms are filthy I could imagine the back were foods prepared,. Fix the place up and clean it please. I like KFC!!
Chicken was very good, french fries, thick-cut fries were good ,the ketchup was nice, the Pepsi was good. A good experience although there were a couple of homeless people loafing around and thats okay too.
Had to wait but they had to make fresh. Didnt mind. Friendly and courteous.
Maybe its just in my memory this way, but didnt KFC have good chicken before? Our food looked like chicken tenders but they were tough little buggers. I felt like a wolf trying to tear the meat apart to ear it. Unless they have some super deal for a family dinner, Im not going back anytime soon.
Love the chicken here. Extra crispy. Plus they gave us extra on our order.
Pot pies were awesome. The interior is nice. They also support android pay.In the winter of 2017-2018 this place was literally freezing on the inside. The inside window sills and parts of the floor were covered in ice. Check the photos I added. You can literally see the inside freezing. Hopefully theyll get their heat fixed soon.
We went through the drive through and even though the line was long it didnt take long to get our food. I will also say the food was very hot and perfect by the time we got home.
SOSDD. This KFC was okay. Xtra crispy chicken was not greasy and only a little old. We had white meat (breasts) which was meaty, along with some potato wedges. The wedges were good and my granddaughters nuggets were eh. Not sure if it was time of day (mid afternoon) but this will be my last foray into the Colonels world for a while.
Place was a little dirty, but the service was quick. Chicken was nice and hot. Potato wedges werent greasy. Mac and cheese was creamy. Nothing out of the ordinary.
How does KFC tune out of chicken on a Friday at 6pm?!!?? First they told me we could only get white meat than told me they ran out of chicken!!! I swore I would never go back last time but I cant wait for Popeyes to ns added down the streer
Bathroom has hair pubes on the toilet seat and poop smeared in the toilet ,toilet paper on the floor, tables not clean and they took long in making the food.This place lost its mojo.I used to like ordering from here.Tonight I had to say goodbye and how disappointed I am on how it got.They need to shut down this place.Unsanitized.
This is the closest KFC to where I live so I frequent this location and I feel its hit or miss. Sometimes you go and are completely satisfied and other times youre unhappy with your food. It is nice and clean inside the store so I give them that and restroom was clean when I used it.
Stopped to get dinner at 530 did drive thru the person taking the orders didnt acknowledge us at first after a few hello she finally said could you give me a few minutes. When she returned asked my order. After I was finished she informed me that there was no chicken ready it would be about 45 minutes only grilled was ready. 530 in the evening you would think they would be ready for the dinner rush. Very disappointed
Constant mistakes through drive thru. Both of us got sick from the 2 pc. chicken dinner. The coleslaw is delicious as well as the round chicken bites. Always check your order to see if its correct before you leave. Drive thru people do not understand English very well.
We had a large order of chicken on National Fried Chicken Day. We wanted to go to the KFC nearer to our home, but when I called at 10:30 , they put me on hold for 5 min. and then came to the phone and asked me to call back in about 20 min. OK??? so I called back and they would not answer several times. SO I called this KFC and they were so nice and packed each meal in an organized way so I would know who gets what. They even put stickers on the special orders and carried the order out to my car. It was so worth driving the extra 10 minutes to use this KFC. Thank You Elgin, Randall, KFC and staff.Sincerely,Mary Ann MillerLife Enrichment CoordinatorBickford of St. Charles, IL
Messed up the drive through window order again...wrong items missing items
I have been there twice in the last month and had a great experience. Fast service, no order screw-ups and friendly staff. I saw all the bad ratings and wondered why. Guess they changed management and things got better.
I took extra crispy chicken because original was a 24 minute wait. It was about 4:00 pm and the chicken tasted old and dry.
I wouldn’t even give them a 1star. This place is a joke. Don’t speak English bad attitude. Waited 15 minutes to get my food thru the drive through. Screwed up my order got home with no chicken and the gravy was all over the inside of the bag. I will never go back to that place!
The corn was nasty and we asked for 6 thighs and were told we couldnt do it. I have worked at KFC and I know it is possible. The worst experience ever. I am the only one in our household that even suggested you. Sorry we wont be b5
Ordered the number 4 combo and total came out to be somewhere around 6.40 and payed with a 10. i was on the phone while paying and receiving my food. Later realised i was only given 1.60 which i assume they pocketed the other 2 dollars as i was distracted. Untrustworthy people and have no proof because they did not give me a receipt or put it in the bag.
Chicken was fresh and plentiful, Service was great
KFC food is great. However, this location is terrible. They always mess up your drive-thru order and customer service in general sucks. Last time my wife and i went, we waited 25 minutes for an order- unnacceptable.Gave it one more try, but going to find another location next time.
Always fresh, great service
Im a big fan of the original bone-in hot wings. The original hot wings are not on menu anymore and new ones are messy sauce poured over wings. Any moron can do that!
Wait few extra minutes,was well worth it!
Ordered two chicken breasts original recipe when I got home shortly they were very dry. either were quite old or overcooked.
North KFC closed. This is the only one left in my part of town. Good, fast, and friendly drive thru service.
Terrible location that has a twisty, parking lot entrance thats annoying to get to. The food was prepared very well, so Im glad I was able to find the entrance.
Chicken sandwich was not good. Think the oil it was fried in needed to be changed.
Got my 20 dollar fill up home. Chicken was old and dry. Left over from the day before maybe, just awful. Never again. I am too far from there to take it back and i left my reciept.
Drive thru not bad. They had what we wanted. Quick service and accurate.
This spot is one of my favorites! Convenient rates, large dishes and the staff members are consistently very friendly.
The food is always great, but hopefully you dont have anywhere to be cause itll be a few weeks before you get the food....
This KFC usually gets my order right, which not ALL KFCs are able to do. The food is good, but expensive.
I love there chicken Ive tried alot of others and they dont meet my expectations like kfc does ...
The chicken was very good everything was so delicious will go back thank u.
Its a good place. Im just not a big fan of Fried chicken, but my family is
Typical KFC, food is good, service during lunch was pretty fast.
VERY POOR EXPERIENCE I THINK THE HEALTH PERSON SHOULD COME OUT AND RAID THE STORE THE CASHIER CARMEN HAD A VERY BAD ATTITUDE GAVE DIRTY LOOKS!! i will NEVER come here again !! ITS BUGS ON THE EDGE OF THE WINDOW JUST DISGUSTING!!!
The food is consistent. The staff is friendly. Fast food chicken, it is what it is.
Chicken sandwich was good but not as good as Popeyes
Bad service all the time. Sometimes they close earlier than what the website states. No one ever seems to be able to pick up the phone. Rather drive to a farther location.
Chicken was served fresh and fast, staff was very friendly but parking can be a challenge and tables seem to be dirty most of the time.
They allways forget something in your order then act like its ur fault that they have to go get it
Chicken is top of the line, biscuits are so good, and good service.
The staff are super nice and was very accommodating with special orders
This review is overdue....the drive thru service are always fast and nice.
We had a cashier that felt like he was modeling instead of taking good care of the customer.
Foods good here, its KFC. The buildings a little old, though, and the restrooms need updating.
Very fast and friendly drive thru service, Thank you Esmeralda!
Its a clean place the food was fresh and the service very friendly!
KFC is KFC not good not bad its there it always tastes the same which I guess is a good thing
I mean, chain fried chicken... You get what you asked for, 3 stars is pretty much the ceiling here.
Absolutely horrible management. Chicken looks gross and unappetizing 🤢🤢🤢
Came in thirty min after they opened - food was not fresh. Dirty counters. Never again.
Not as tasty as usual. Man in mens room was very loud and they did nothing about it.
If I could give no stars, I would. Horrible customer service, order always wrong.
I had ordered the number 8 and they forgot the cookie which isnt a huge deal but I do expect to get what I pay for.
4 piece chicken meal. 3 of the pieces were the smallest chicken pieces I had every seen.
Hot, fresh food, and awesome staff! Special about out to Amanda for being so polite!
Good food worker not so much got over charged
Nasty! Place was filthy. Ever time Ive ever eaten there Ive had stomach issues
Horrible place to eat, they dont give you any cutlery to eat and if you can give it to you in a bad way, and very dirty!!!
I bought two little bit sandwiches and they where not eatable. Will not go back. Three strikes and they are out
Food was decent. But the dining room was dirty
Very slow and unorganized, food was good but not great.
Wont even rate the food because the customer service was so rude, we left.
Very good service! Chicken is very good and have various types.
Kfc is good im allways go to Popeyes the chicken is to small kfc chicken is big
The person who took my order got it wrong then gave me attitude after.
Good food, good prices, usually very clean.
Manager was super nice.
Pretty good
I love the fill up boxes. Best value at the restaurant.
Chicken and potato wedges were over cooked... dry like cardboard...
Very helpful staff to put together the right combo.
I wanted some chicken, sadly slow service, broken bathrooms.
Not bad. Friendly staff. Tables a bit dirty.
Should have been open till 10 but closed before 9:30.
Like bland chicken no flare, and no longer has grilled chicken. Whats is the point.
Lousy reheated food. Never again
Messed up order. Forgot the chicken in the big box.
Speedy and friendly service great food
Service was good and food hot.
Everything was good. People we were friendly.
Fast service & good food at a fair price.
Man the food was good as a mug bro
Skimped on the mash potatoes on the original bowl meal.
Rude people, they always mess up my order!
Expect a long wait. But food was hot
Its KFC. If you are in the market for chicken, thats what they have.
Just not as good as it was when I was a kid 30 years ago.
Standard fare KFC. Clean store, friendly staff.
Very good
Food was fresh. service good.
Always quick and friendly very good
Bad service. New sauces are a waste.
I suggest not going within an hour of closing
Kfc..awesome chicken..love the coleslaw
Can we talk about awesome serv8ce
Drive Thru people here are the best!
Love the new 🍟. Just amazing
Typical KFC but not enough staff
Great choice on the menu for everyone.
Much better then the last visit
Very friendly staff
STALE FOOD FOR DELIVERY FOR THANKS GIVING
Very good customer service
Fast, friendly service. Clean.
Good food fast service
GOOD FOOD
Waited 20 min for potato wedges
Its KFC what can I say? Lol
Chicken cooked too long
Good service. Fast.
Nice and clean restaurant
Food was delicious!
A very bad experience
Good service and food
Good food and people
However the colonel was not in
Very nasty yuck
Average in every way.
GOOD FOOD AT KFC
Always out of chicken.
Great
Gross why is this place still open??
Love the wings
Like it very much
Good
Greasy
Good
Pricey
Very tasty
Really nutritious food
Biscuit was stale
Over priced.
Salty
The food sucked
Great food
Dirty, dirty, dirty.
Excellent!
Great chicken.
Im lvcmñañ
Under staffed
Good chicken
Rico .. quick attention.
Perfect
Very bad food
Good chiken!
I love it excellent
Total reviews rating 3.4
183 Reviews for KFC 2023:
Review №1
2021-11-29My go-to for that KFC fix.It is way better than the other elgin location.Anyways they are always friendly, the chicken is made properly, good portions. I like it and keep coming back.
Review №2
2022-04-12Im seriously reviewing a KFC. Because they were so awful, you say? NO! Because the food was amazing. Everything was hot, crispy, and served EXACTLY how it was supposed to. When does that ever happen in a fast food place? Not often, but this KFC was so good, I would drive the 30 minutes from my house in hopes they could recreate what they did on my last visit! Good job KFC.
Review №3
2022-05-18Chicken was cold and greasy, fries were soggy. Didnt get what I ordered. Wont be going back. If I could rate below 1 star, I would.
Review №4
2021-12-23Got home and realized that I was missing food that we paid for. I called and asked if they could do a refund over the phone and I was told I either had to bring back food for a refund (though I’m not sure why I had to bring back food for a refund for food that was never given to me) or I was just out of luck. Of course I didn’t feel like getting back in the car. This is moreso a complaint against their policy than the restaurant itself. It’s just annoying to pay and not get food. Unable to send them a complaint because I was not given a receipt either.
Review №5
2022-04-16The food was good as always but for some reason they had no original chicken and had too wait almost 20 min
Review №6
2021-09-26Dine in, sat down to eat immediately after getting food. The Nashville Hot chicken tenders where cold and oddly sweet like honey. Didnt taste any heat, looks like they just brush on seasoning. Fries where also cold and stale. Biscuit and fountain where good.
Review №7
2021-10-24I just moved from Chicago to Elgin, I went to KFC for #3 order.I am a very special when it comes to oder food, if something is not right I comeback and complaint, but this KFC is the best I ever been in.Costumer service Spanish lady very friendly and servicial and food so delicious, over exceed what I expected.Keep the great work staff and KFC.Nothing compared to Chicago , this is the best!!!!
Review №8
2021-05-03We generally just get sides at KFC because the pieces for years have been so puny. Ordered just a breast & it was meaty & juicy!! Pleasantly surprised! The last time I bought a large cole slaw it was skimpy & not worth the price. I mentioned this to the drive thru lady while ordering & she apologized & took care of me. Very sweet, accommodating woman!
Review №9
2021-08-27Ordered mash potatoes instead fries got home and it was fries. Also, was supposed to get 2 sauses for chicken strips. Got zero. I could understand…maybe…if they were busy. They were not at all.
Review №10
2021-08-21Was given $10 change back from my order, was super old bill. I have just come from my local market where the bill wouldnt go thru machine and failed marker check so apparently its not real?! Ive called the store no response, called the 800 number no one available, virtual assistant useless but no shirker there and finally have sent email. Im heading up there now with the receipt but this is ridiculous, 100% unacceptable. Its a hassle to now have to make a 35 min round trip and have been embarrassed at the store, how is this a real thing...