Kerbside pickup
Yes
KFC in Decatur
Categories
Location on the map
Decatur, Macon County, Illinois, US
Service options
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 217-872-1725
Site: https://locations.kfc.com/il/dec...
Site: https://locations.kfc.com/il/dec...
Opening hours
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:10:30AM–10PM
KFC in other cities:
Comments (199)
I waited an hour and a half for the food I ordered in the drive through and never received it. Finally went inside and got my money back. If I could rate this place Lower i would. Straight up ridiculous.
Sat in line for 25 minutes in the drive up. Ordered popcorn chicken and must have gotten the bottom of the barrel. I only got basically crumblies. It will be a long time before I go back. What a waste of my time and money.
I ordered a 16pcs chicken only and a large fry at the window tonight but received 8pcs and a large fry!!! My order is never right when I go thru the drive thru window😡😡😡😡😡
Floors clean, tables clean, nice atmosphere, people friendly, My favorite and our daughter is the Cole slaw, meal GREAT.
Got the order wrong first off, second the chicken was so undercooked that the bottom of the box it came in was filled with blood.
Waited 45 min in the drive thru just to be told they didnt know how to order what I wanted. Completely frustrating experience and the mic didnt work the employee doing orders was lost. Will never frequent this KFC again.
This is a horrible place to eat at the place is so filthy dirty including the bathrooms , And the pop machine had syrup coming out of it . No original recipe chicken , And French fries were soaked in oil .The food is nasty , And their short of help took a have an hour to an hour to get your food .
Chicken is always good. Always. But the wait time is god awful. Never had a waiting time under 10minutes. Never. 15+ every time.
Drive thru is almost always broken, wait time to gwt food is almost 5-10 minutes during your lunch break, food quality is 50/50
Waited 20 minutes for my food! Then when i got it and bit into my sandwich and thought it tasted weird look down and the chicken on the inside was completly raw!!! Would never recomend ! Place needs shut down !!!
Horrible service. Walked in to order a 3 piece basket original recipe with extra side of green beans, receipt showed order at 5:46 PM. At 6:15 PM there was still no food available. I demanded a refund and went across the street to Gabby’s restaurant.
Messed our order up and would not correct, And she was rude. Last visit for us.
Yalls chicken aint even close to original recipe, your famous bowls chicken taste like is got sand in it or something, I mean for Decatur is ok I guess
Food is good. Typically has a long wait time.
Used door dash for my order. I chose to cancel my entire order if they were out of something. They chose not to do that and picked their own substitution. (Which is not something that I would order). They also did not send my drink that I paid for. I tried to call several times to get a refund since I am at work and can’t leave to go there in person and of course no one will answer.
Ordered through door dash. Kfc wouldnt make my order because they didnt have a cook, they were only taking orders they Already had. Since they were preparing my order I still couldnt get refunded for 2 hours.... Oh and this was at 6:30 pm.... Smh
1st off I want to say the stars are for the employees at drive thru only...Id give them 5 stars if this was based on them only. They were very polite, even tho they had to put up with ppl complaining. They said Thank you & have a good night, got order rt & food was hot.The popcorn chicken was horrible,(which is why we went there)over cooked, hard little crunchy pcs. Only few pcs had actual chicken in it & not just hard fried batter. Prices are to high.Low rating is for the bldg, management & Owner. Place has really gone down hill. They need to take care of property (mow grass, trim bushes) maintain outside building, light parking lot properly, fix drive thru menu so it lights up & you can actually see it. It was pitch black, couldnt see menu at all so we had to guess our order. Told them we couldnt see it, that light was out & they did nothing to fix it because they didnt know how but said it happens every night, & there were cars behind me, waiting to order in the dark also. As for inside, I didnt go in but Im sure it needs updated & deep cleaned. It was very disappointing, we wont be returning. I dont usually complain on any of these reviews but this place has gone down hill big time.
Chicken great but waited 40 minutes in drive up line
The food was very good! It has been awhile since we have been here. I wish the drive thru was faster, 2 cars ahead of me and 25 min in the drive thru and one car just lefted.
Grease fest and expensive if you order a sub par family meal. Sad to say Popeyes and Krogers has this beat....
It was honestly impressive with how terrible the service was today. I was behind 2 other vehicles and it took me 20 minutes before I was even able to order. I thought at first the vehicles in front of me just had large orders until I got to the microphone and waited a whole 5 minutes before they would even take my order, which the gentleman was very rude about. Then, I get to the window and the workers arent wearing masks or gloves. Obviously they didnt learn anything when the health department shut them down because they need shut down again.
This is the first time in awhile that the food has been amazing.
Where do I begin? Food wasnt ready that I had ordered through Door Dash almost an hour before I arrived at the restaurant. I was given attitude about ordering additional items separately in the drive thru while there to pick up my Door Dash order, being told very rudely that they dont do add ons to online orders. Apparently it was too difficult to see that I wasnt adding anything to my online order, I was placing an additional order while there to pick up an order that was already paid for. I guess I should have just ordered the additional items, that I only had to order IN the drive thru because they werent available on the menu on the Door Dash app, and THEN told them I was there to pick up my online order.Didnt receive part of my online order, OR the order I placed in drive thru. Tried calling several times to try to let them know, and got a busy tone every time.I returned to collect the rest of my order, only to receive even more attitude and then told the items I was missing from my online order werent available because they just ran out and were still frozen.Worst experience ever and I will never visit or order anything from this restaurant again. What was supposed to be a 45 minute ordeal from the time I placed the order till pick up, turned into a 2 hour nightmare.I even tried giving them the benefit of the doubt being they looked really short staffed and were pretty busy, but, when it came to the rudeness, by who Im assuming was the manager, over something THEY messed up, that I paid for, that was just ridiculous.If I could give 0 stars, I would. Reading through other reviews on here, it seems to be a common/normal thing for this restaurant. Very disappointing.I must say, Door Dash was quick to issue a credit towards our next purchase through the app. Customer service on their end is exceptional. KFC should take notes.
My famous chicken bowl meal was excellent and service was excellent in drive through
Got old cold chicken it was tough chicken tenders got 4 nasty legs not happy workers dont care made many mistakes while I waited for my nasty meal
Horrible absolutely horrible extremely rude employees poor management. The service is so ungodly slow. I mean I understand Its chicken and isnt as fast to prepare as to making a burger but Jesus Christ. Also they need to have some better system set up for doordash, grubhub, and uber eats. Bc if youre doing any of those here be prepared to be pushed to the back burner bc these employees here hate dashers and other services like so.
The food dont smell good you can tell it was cooking oil grease because when you get the food instead of your mouth watering your nose be ready to throw the food out the window the chicken was old and still the only thing that was halfway decent might have been a biscuit My 1-year-old didnt even like the mashed potatoes I would not recommend this place at all the food is not good you honestly cant even smell it coming down the street and thats a problem dont eat here you will get sick
Whats wrong with the original chkn, its like crispy. What happened to the place as a whole. Not the same at all. Seems refried or re streamed. 🤨 No thanks KFC
Went to the drive thru waited on the team to help people in front of us. 3 cars pulled off due to team members not helping or being fast enough. Got to order, you can hear the members SCREAMING AT each other in the background. Go figure when we order what we want they didnt have it and caught an attitude we ordered anything. We have been in line for 50 minutes now
Wow 😨, Im surprised KFC corporate allows this franchise location to continue to bear its name. It used to be a well run location in my younger days. I feel bad for the people who have to work there now. Its obvious that they lack training or the incentives to care. We like the chicken but Im not sure we want to continue to spend money here.😞
Sat in line and waited for a person ahead of me get 8 big buckets of chicken which is fine but dont make me wait the 12 minutes and the second car from the window. I know they have a side door for a order like that is being served. They think they work hard enough for a $15 salary when they actually work with a $12 brain.
Good food good service although the menu was broken down in a drive-through so you had to go to the window other than that good experience
Ordered online via Door dash so i wouldnt have to wait forever.... umm yeah not so much. They need a carside option not just drive thru. 30 mins later i have my food that i already pd for via the app and my chicken tenders look and taste twice cooked (you drk brown, dry and stringy). Wont do that again.
Line is constantly back up to the road and the service is deathly slow. The food is decent. Not top notch by any means but if your desperate for KFC expect a 45 min wait minimum.
Poorly organized store that has employees that simply dont care about their job and have no motivation. This is probably why it has already been closed twice by the health department within the past year or so. If you want fried chicken, just call The Wagon. They are two blocks away and have the best fried chicken in town.
Waited in line almost an hour just for them to try and not give us one all of our drinks, asked for ranch and was given honey mustard. Didn’t receive my fries that came with my order, and they put Mayo all over my husbands sandwich when we asked for no Mayo. Freaking ridiculous!! We live 25 minutes away so we weren’t able to go back and get our order fixed. Every time we go I swear something is screwed up!!
Waited in line for an hour, and they got the order wrong, then the food order at the window was cold. Would have been faster to drive to the KFC in Clinton, where the food is good and the workers care about their customers.
The chicken was undercooked. Ordered 4 extra biscuits, got charged for them but didnt receive them. I have to say Walmart has better fried chicken. The mashed potatoes are very good as well. No more KFC for me.
Never order KFC in decatur, especially through door dash. We are driving for door dash and have to sit in the drive through line to pickup an order someone made online. We sit in the drive through for 10 minutes before getting to the speaker. After telling the person that we are with door dash and placed an order they get hostile and tell us that we need to slow down, that they havent even sent the order to the kitchen yet and that I have an attitude.... mind you I only spoke one sentence informing them that I am with door dash and the name on the order. I wait another 15 minutes before even getting to the window. Where they tell us that they dont even have the order ready.
We waited 10 minutes in the drive through for our order, only to be told that we needed to pull around and wait another 3 minutes for fresh biscuits. Another 10 minutes later, our order still is not ready. When I go inside and ask for a manager, no comes over. Their only saving grace was at least when they handed it to us, they got the order correct. Otherwise it would have been 1 Star.
Ordered two 3pc boxes with 2 sides, received two 2pc boxes. I didnt get a receipt when they returned my card. Asked for receipt, they couldnt because it was down. I would have called about the wrong order, Im sure 2pc box is less than 3pc, but I dont have receipt. They were busy, but line was always moving, server was very nice. Food was good and tasted fresh.
I would have rated 5 but they did not have the sandwich I order online. The manager apologizes and gave me two smaller sandwiches. At this time they are only offering drive-thru service
Tyrone the manager is very Helpful and friendly. Tyrone Needs a pay raise !
This is the worst place in the world the one on Pershing Road dont ever spend your money here I waited in line here for about 45 minutes and when I got there they told me I could only make one order and then they didnt even get my order right and they asked me over and over and over welcome to Kentucky Fried Chicken can I help you only drive-through is open. I will never ever spend my money there.
I order a nashville style little chicken, a crispy colonel nashville style, a spicy bowl , fries and mac and cheese and the only thing they got right was the fries and they were cold and soggy. I tried to call the store for 30 to 45 min and only got a busy signal the whole time like they took the phone off the hook. I will never order from here again.
Cant go wrong eating at KFC.
They were nice, and extremely quick, but it might have taken longer if they didnt forget the $8 chicken sandwich I decided to try on a whim. Its like 10° outside though, so Im not going back for it!
The food is always good but they only offer drive-thru and the wait is long. They are short staffed.
The food was good hot and cooked just right both driveup employees were very nice.the outside needs mowed and trimed real bad.
Waited forever in the drive up. ordered 2 -3 piece meals 1 with dark and 1 with white, Both original Both sweet tea.Got home with 2 un sweetened tea. food was luke warm and the white meal was Extra chunchy!!! Grrrrrrr
I sat in the drive thru for 37 minutes ordered 2 breast and a wing meal. Get home I have 2 thighs and a leg. Tried to call to get it fixed no answer.
Extremely rude and unprofessional as usual. Went to pick up a door dash order and they didnt have the correct food. The girl yelled at me its not our job to tell the customer, its your job I explained it is my job to deliver the food not to take/ fix orders
They keep the lobby on lockdown only way to get food here is drive thru and thats a 40 min wait they need to fire EVERYONE and re hire
I got the 8 piece dinner. 1/2 & 1/2....as always I smacked my lips between every bite. Always a treat to get KFC
My Love for KFC Never grows old....
Terrible customer service. Order is NEVER right, nor is the chicken cooked all the way. Called corporate in February and never received follow up call. It is now April and STILL no one has made anything right and Ive followed up on my call FOUR times. I will no longer support this business.
Usually this is a very good restaurant, but it was not doing so good that night. The staff was so busy taking care of drive thru customers they neglected their customers inside. When we arrived there were people standing everywhere waiting for their orders. We ordered and set at a table while everyone finally got service and left...We couldnt figure out where our order was. I went to the counter to inquire and it was sitting in the back by the drive through window. They forgot us. The young man apologized and gave me our order. Even though it was lukewarm we were hungary and ate it. My husband said the chicken was not freshly cooked either, (he use to be a KFC manager). This was our first bad experience there because usually they do a good job and the staff is nice.
Went tonight and the employees working tonight were amazing. They forget part of my order so they made me a fresh batch of chicken fingers and while I was waiting gave me a free drink. They were so friendly. I appreciate the kindness they showed me.
Truck driver looking for take out. Found this kfc on google, listed as take out and delivery available. I called and asked if that was true, I was assured that yes, until 10:30pm it is. Guess what- doors locked, drive thru only. I was able to order standing at the drive thru window but they were unable to give me a receipt(until I insisted that I need it for taxes). They were able to print one from somewhere else
I was a walk in. Ordered 2 $5 boxes exactly alike. Chicken leg, thigh, green beans not mashed potatoes, unsweetened iced tea.Self serve iced tea was empty, both containers. Counter person ( a very nice young man) said hed get my tea for me.My order was delivered. It was potatoes not green beans. They made the exchange. I failed to check if the box was complete though. When I started to eat, no butter and honey ( even though I asked for it), no napkin or spork ( difficult to eat the beans without it), one tea was unsweetened and the other was sweet!!!So basically they didnt do much correctly. And they werent busy either!
We were not satisfied with them at all. We tried to order but they said we couldnt order want we wanted because they didnt have a cook. I think thats totally bs. The other people in front of us got what the wanted.
I usually go inside since Im placing multiple orders & the staff is always friendly. The food is usually on point. The only reason I didnt give 5 stars is because the place does appear to need some deep cleaning.
Tyrone is my hero. What a guy. 10/10 best KFC experience. I’ll name my firstborn after him.
Ordered online at 6pm had to wait till 7:10 for food.... chicken was dark like it was cooked in old grease
They miss u my order all the time two night i order two meals they changed me for one and only gave me one or it cook or old food they give out Im dune with this place all together
If I could give 0 stars I would. Service here SUCKS. Pretty positive the girl in drive thru was on drugs. We got our food and were missing half of it, and part of it was messed up. Then it took over 20 minutes for us to get the rest of our food that they messed up in the first place. I will not going back anymore. This is an every time occurrence.
Took 40 mins in drive thru even door dash has to go thru the drive thru & after that they got my order wrong call up there no one answers phone tried 3 times.
The wait was over 10 mins and at least 3 people who came in after me got their orders. I wanted only a chicken breast orginal. After my long wait I was informed that they didnt have any chicken breast orginal. Would I take a extra crispy? I said no they said I could get 4 wings for the same price. I took 3 wings and a chicken leg. The meat on the leg was so dry like the leg was over cooked or had been there for hours . The 2 wings were the size of my thumb and surprise. The third wing I ordered was a thigh. This was the second time I tried eating there. My first experience was no better. Yet, I do love KFC usually sorry this one is not up to the regular standards of other stores
The prices are high. Quality has gone down.
I always have really good service in drive-thru here. Lots to choose from. Try the $5 and $10 box meals!! They have a ton of food and fill you up! Cookies are yummy. Make sure you check your bag before you leave, Ive had a few mishaps where my order was wrong or they left something out, so I always check at drive-thru window before I pull off. Pepsi products also a win for me!!
Worst customer service ever, placed an order thru kfc website/grubhub, and order was not ready for half hour then the guy at the restaurant asked us to go thru drive thru, very rude.
Ordered online, arrived at pickup time and still waiting 15 minutes later despite twice her saying its ready. If it was ready, it will be very cold by time we get it home to eat. Theyre very overwhelmed--shouldnt take orders cannot fill.
Food was good but the line in the drive thru was slow. There were 5 cars plus ours and we waited 25 minutes to get to the window after we ordered. Otherwise I would have given them a 5.
The 12 piece chicken package was overdone, we had to go to the window to order because they call in button on the other was broke so they must have had a chicken cooked up because it only took about two minutes to get it but it was a little hard and I got the original,
Waited at the speaker for 5 minutes with no greeting. Finally said hello and theybtook my order. Got to the window and they didnt have what i ordered so i got something else (that was ok, i just went with my usual instead) then gave me my drink with no ice!
We went inside ordered 2 boxes of chicken one dark one all white meat. Turns out they had no dark meat ask if I would take white i said yes. Then thay came back said they had no white meat. They wanted to know if we would wait until some was done. While we waited thay keept shoving chicken out the drive up window as people would drive up. 5 or 6 cars. They had chicken for them but not the customers inside the store. The floors were dirty and a/c vents were leaking on to the floor. Well they Finley brought our order and guess what only 1/2 done. We through it away. Will never go back. NASTY!!
Took forever as usual, forgot my biscuit, and forgot my silverware. Every time I’m here it’s something different.*AND AS I SAID SOMETHING DIFFERENT ONCE AGAIN. EVERYTIME IM CHARGED A DIFFERENT PRICE FOR RHE SAME MEAL. AND THEY MESSED IT UP THIS TIME, SO I JUST PAID MORE FOR WHAT I DIDNT EVEN WANT. AND NO NOBODY SHOULD HAVE TO CHECK THE BAG EVERY SINGLE TIME BEFORE PULLING OFF -05/20/21
It was horrible they were out of pot pies because manager told my husband no 1 made them & we had 2 wait 30 minutes 4 our food Decatur Illinois Pershing road KFC. Before my husband went in I went n & they kept looking at me & ignoring me. They were laughing & carrying on. So my husband went n.
Food was less than expected. Cold slimmy chicken. Orders are clearly just thrown in the bags. Someone needs to retrain staff from manager to the dishwasher.
Just the worst ever. There was 3 managers there at 145p.m. Sitting at a table, 32 minutes into waiting on 3 chicken sandwiches with no pickles, I asked whats the average wait on these . So another 10 minutes later i got 2 sandwiches with pickles. Save your money and your time, go anywhere else.
Classic place to go for the best fried chicken, choices of sides, and a cold beverage. Just make your mouth water as soon as you smell whats cooking when you walk in. Plus the staff is very friendly!
Given wrong chicken then it was cold and mushy and bisquits were doughy. Went at 5 on sunday even and was in line 25 min. Poor quality and disappointed
If there was a lower rating I would give it the service was awful, they got our order wrong, and were rude when we told them they got it wrong. Just go somewhere else if youre thinking about going here.
The drive thru longer took 35 minutes. Long line of cars to the back road... But it order was ready when we reach the handing out window
Ordered online an hour in advance, but when I showed up they were just dropping chicken. I waited 30 minutes for my food, only to have to come back because it wasnt an in the bag.
Food was terrible will never go back
The chicken was delicious as always, but my order was messed up. This is the 3rd time
I give them 4 stars only because I didnt eat their tonight .. they close at 9 and its 9:30 now and they are still surviving customer that in its self is worth 4 out of 5 !!! Most places wil say nope close at 9 sorry .. so if any one after 9 complains they should not!!! Because they could have said no!!!! Awesome job KFC you rock !!!
We went through the drive-thru and had to wait a long time but the food was fresh it was hot it was very good much to my surprise. I have not ate there in many years . We will definitely be going again
Not only are the orders wrong half the time, it takes 45 minutes in the drive thru on a lucky day.
Im traveling for work and eating out loses its fun. But I can always count on KFC for a delicious, filling meal that is easy to put on my expense report. No explanation necessary.
The drive up is extremely busy these days. Im happy when they get my order correct, which doesnt always happen.
Always have to wait an hour or more in their line plus it seems like they always forget something in your order. Dont reccomend the one in Decatur at all.
The wait was ridiculous. Pulled up to the window and they had one person dealing with the orders and two sweeping the closed dine in area. took over 1 hour
Ordered and paid online and still had to go through the drive up. Most incompetent employees Ive ever dealt with. I will not come here again. This is not the first time Ive had bad business here but it will be the last.
Location needs new training on how to perform the duties required by KFC. Wait time 1hour every visit. Employees do not care!
45 minute wait in drive thru...SMH.... The day before i waited 25 minutes and never got to order had to leave cause lunch break was bout over
The food is excellent and the ladies that work there are sweet. The eat in area could of been a little cleaner but all in all its a decent place to go if you like chicken, though in my opinion you cant go wrong with the fameous bowls I love them.
Good food, decent service, food always takes a bit, but its hot and fresh when you get it. The inside is kinda dirty, not horrible, but just seems theres not a whole lot of attention given to the inside. Other than that, Id definitely recommend this KFC to eat at!
This place continues to go downhill. The last 3 times I visited they got the order wrong and the wait was way too long. This is also the dirtiest KFC I have ever seen. If you go inside you may not even want to eat here.
The service is TERRIBLE. My food was COLD and I had to have it replaced. But the worst thing is that this place is FILTHY. DIRTY. I have contacted KFC Corporate about how awful it is and will NEVER, EVER eat there again. If I could give this place zero or negative stars, I would!
Waited in drive thru 28 min..at window was treated kind..could see plenty of done chicken... Dont know why it took so long...tasted good.
Food was terrible pieces were very small and irregular.....chicken legs looked like pigeon legs....ordered extra crispy but was certainly not that!!!! Cole slaw was terrible!!!! Overall chicken tasted bland with no seasoning....really sad because we had another location in Decatur that was closed and the food was much better there!!! Will never eat there again if I want chicken will go to another town!!!!
Customer service suck and you have wait in line for an hour even if you’re door dashing. The chicken isn’t cook all the way
The sandwich was very hot and tasty but not portion for the bun half of the bun I cut it off
It wasnt like it was the best KFC out there but pretty good compared to the normality around here.
Worst chicken Ive ever had in my life. I called ahead of time to make sure it was fresh as the last I purchased from there was not. I get there and Im served left over soggy grease soaked chicken and I SPENT $80.00. Will NEVER go to this place again. Horrible!
Kfc has to do a better job amd stop putting in the tiniest pieces of chicken in the 20 dollar fill up! Not paying for crumbs!
Dining area was dirty and in major need of maintenance.
I cant afford to eat there. Its so expensive. I never see many cars there, now I know why. I love their chicken, coleslaw and everything but no way can I feed my family of 5 their. I hate to see it go under but for fast food, too expensive.
How do you get terrible chicken at 11 in the morning? Chicken was soggy and flavorless. I didnt even finish it. Biscuit was hard and the cookie was greasy because grease soaked through the wrapper. I dont know what happened to KFC.
Just ok. Very slow. When order inside take out. Chicken fingers very small. Sort of expensive!
Now I know why I really dont care to visit this place, they cant hear correctly, they call me mam instead of sir, they get rude with their customers, need I say more? Enuff said. For those of you that may have a better experience, count your blessings. Idk how many times Ive had to come bk because my order was messed up because they dont answer their phones because they know they screwed up
POOR, very disappointing. I was in the drive up 6/26/15 at 7:17 pm per ticket number 1739. While in the drive up I placed my order and ws proceeding thru when a cr came into the drive up. The ca was driven by a white female. She cut in the drve thru line and was allowed by the drive up enployee to place her order. When asked why she was allowed to place the order the mployee had no reson but assured me she did not know the driver. Hwever as the female esa leaving three male employeesmce to the drive up window . The female blew kisses tothem they all smiled and waved as she pulled away.Is this the customer service provided at the location. Decatur has lost three other location because of por service and poor food quality. Now I have this to contend with when I want KFC. All of this taking place with a Popeye chicken less than a mile away. I wil be doing more with dining at Popeyes chicken in the future. Typical Decatur customer service.....Loyal but fast leaving customer
Theyve raised the price of the #1 thigh and leg combo to $6.☹️Try the #16 one piece chicken breast fill up combo for $5 instead. Original recipe coating soggy from steam.
Havent been here in about 3 years. I decided to try a chicken bowl today and there was no sweet corn!!
Reported to corporate and health department. Corporate sent a $5 gift card that I threw away. This location needs to close completely clean and repair and replace ALL employees.Poor management!
Always understaffed, visible mold in foyer, floors always sticky, trash laying around, dirty counters, water leaking from hvac. foods pretty good though. I reccomend the drive thru
Chicken was cooked great and everything tasted great! Everything was fresh a lot of people was in line
They can never seem to get your order as you ordered it theres always a mess up somewhere with the order I dont know if them young people cant hear the people over the microphone or if they just have it in their mind that they dont want to hear it disgusted with it
Floors dirty, dining room dirty, speaker broken, window dirty. This place needs help
Kfc was the worst visit i ever had was in drive through for 40 monutes to get up to order and they said were closed but they closed a hr early
Taking forever, not even busy. Messing orders up. Someone been here for over 30 mins waiting on the food. They have plenty of people but the person waiting over 30 mins has trouble getting their food!
Food was terrible when I tried to call them the phone has been off the hook for days. Had to throw the whole order away.
Great. Usually go to driveup because I am always in a rush and the staff is very friendly and quick. Suggest the value menu. Same great food, but cheaper
Waited in the drive through for 45 minutes. Entirely to long.
Chicken was great. Everything was good temperature and chicken was crispy & tasty!
Good doesnt taste the same and cost to much. Drive through takes to long
Crazy they gave me a ten piece meal and it was all bone they know it was bogus because they said my name was going,to be wrote down for a free meal then i call abmonth later and they say they have no books. They are ghetto and ridiculous.
KFC is the best place to take your family. The food is affordable and normally it takes a about 5-10 minutes to be served on a non busy day.
The drive thru line always takes 30-40 minutes, no response at the speaker or it takes a long time for a response, workers are unprofessional and rude.
WAND reports the Macon County Health Dept has ordered this location closed to violations of the county health code. More health violations found on 09-10-20. Reported by WAND. Dining room closed again because of trash.
They food was good but make sure you check your order before you leave you wont get all your food or it wont be right
Service was horrible potatoes were cold. Very disappointed. I havent been in iver 2 yrs and I wont be back anytime soon.
Better. Much better! Keep it up kfc!
They forget to put your cookies in the bag with the 5$ fill up all the time. But the food is always HoT and delicious:)
The mashed potato bowl and coleslaw are awesome! Service is SUPER SLOW
Terrible service, rude employees, and waited 25 min for chicken wings when I was told it would take 9 min? Then they forgot and left me sitting out in my car for 10 more min then
Purchased 70 pieces of chicken with all the fixens. Fantastic service! Friendly helpful staff. Excellent food. Finger licking good!!
Great customer service and the management was very professional, not to say the food was outstanding, I will recommend everyone to attend to this place.love it be back very soon..😘
The wait is horrendous I feel bad for them foods great tho
Order food almost 2 hours ago and still have not got it
Dont waste your time unless you really want food poisoning and horrible service
Ordered spicy crispy chicken add regular chicken regular was okay by the spice it was not spicy very fatty chicken as well
Glad they opened back up the health department got on them hopefully they follow the rules and keep up the place
The food was delicious, and the customer-oriented service was outstanding! Thank you
Order was wrong, staff arguing... Took forever to get our food could have been cleaner
Classic spicy chicken sandwich was really good and that new Mountain Dew wow
The Lobby is closed called in an order for pick up set in the drive up for over 35 minutes never moved finally left not to mention I was 10 cars deep
Food is adequate, service good and quick. But, I ordered 13 things, forgot my pot pie.
Dont go late, food was dried out and my husbands meal was short chicken, 21.00 for 2 meals and was bad choice.
Worst place ever chicken place thats out of over half the chicken on the menu and the worst attitudes from the workers Ive ever seen
Staff is friendly, the dinning floors are always dirty. I hate everytime i come in my feet stick to the floor.
My order was wrong & my chicken was salty. Customer service was nice.
Tried to us the wrong order and wasnt concerned at first. When looking at the order given finally the chicken was cold and hard
Pretty good! Went really late.. so it was pretty fast and NO waiting. 😀.THANK YOU ALL FOR WHAT YOU DO 😊🥰
Used the drive though. The chicken was great as usual so was the service.
Very disappointed. Ordered tenders combo with mashed potatoes & an extra side of wedges & ended up with a bowl & 2 orders of mashed potatoes!
The chicken these days are slimey and greasy. Has really went downhill over the years. Employees were friendly though
Good but Im kinda a foodie and eating their 5$ box does not fill u up lol but good fast food
Not good at all...staff was more interested in yacking with each other, should have gone elsewhere.
Far from fresh, long wait and food was cold. Wont be coming back.
Chicken was good and hot but they didnt have any Jalapeno peppers for the meal
Called, got an answer and a immediate hang up. classy, this is probably the most trashy place in this city.
Great food tasted fresh. Service could have been better.
Chicken wasnt that good potatoes was a little warm and they forgot my pot pie
As usual always a little pricey but get hot food and drive-thru moves pretty quick
Not worth the wait of 25 minutes for drive threw
Very friendly staff. Food was fresh and fast even for having multiple orders.
Get your food in a timely manner and fresh on request also the employees are very polite
Good fried chicken but my personal fav is there cole slaw
Service was slow cashier was rude and they messed up the order forgot green beans n corn
Excellent service at the drive though best I have ever had
Chicken was a little smaller then normal and a little bit dry. But otherwise very good.
Went there and they said it was an40 minute wait for chicken. Sad.
20min after ordering 6 sandwiches I had to ask 1 of 3 of the mangers sitting in dinning room how long is a normal wait with only 3 people in the store.
The chicken was dry the place smelled bad the lobby was a mess. I will never return here again.
KFC has a great staff. Just so friendly. The food is good too!
Never have extra crispy, manager got snotty with me when I complained
Every time I decide to go they’re closed during regular business hrs. That says enough for me.
It was very delicious I wanted to go back for more I had a chicken pot pie delicious
The chicken is good. They had enough business they were out of
Very long wait for take out, my order was wrong, and poor food quality.
Ive heard bad things about this location. I wont repeat because Ive never had a problem. I always order Freshly Dropped Chicken and I go INSIDE. 3.5 stars
Went to drive thru and when we got it home order wasnt right.
One of the worse lunch buffet ever. You had to ask for your chicken, tables were dirty. Ill never go agian
Their $20 fill up bucket is not a fill up they give you 8pcs in bucket and I dont call that a fill up bucket, that is a rip off and not right how they are doing it
Fast service, the food was good and the servers were professional and polite.
Drive thru took a bit longer than I expected
Total reviews rating 3.1
199 Reviews for KFC 2023:
Review №1
2022-02-04KFC food is pretty standard and this location follows the KFC cook book. We ate in the dining area and each of us had fried chicken and a side.. KFC has the best slaw in the world! This location needs a good cleaning. Masks were not worn properly by employees. That is the only reason I gave it a 3 stars.
Review №2
2022-02-20Horrible experience. I ordered the beyond chicken nuggets meal and got home just to see that they were old. the fries were so dry couldn’t even chew the chicken nuggets I called them 6 times and not once did they answer. It’s not fair how they find it okay to give you the food that somebody else ordered but didn’t get. I order my food to be fresh not sitting out and then recooked
Review №3
2022-02-10Was in on wed evening around 5 to get a 4 piece chicken meal. I ordered all white meat with an extra side of gravy. When I got home I discovered I received the dinner as it was supposed to come and not all white meat like I had ordered or paid for. Tried calling since I live An HR away and of course no one answered. Tried again today and no answer so I am leaving them a 1 star. I will be going back in tomorrow since I work in Decatur and I am demanding my funds back..
Review №4
2022-06-20This has got to be one of the worst fast food restaurants in Decatur.. first- the place is designing and run down. Second- there hasn’t been a single time that they have gotten my order correct, there is always something missing. Third- it takes 30+ min for something that should only take less than 5 min. To make… (fries, chicken sandwich etc.). Fourth- 90% of the time the employee(s) are extremely rude and unwilling to help resolve missing meal items or incorrect order. KFC I know is just a fast food chain, but this is something that is really inexcusable. Serving raw or undercooked chicken is a serious health risk, so it room temp chicken that’s been sitting for hours. There are specific guidelines for food storage and this is far from meeting those basic standards. I enjoy KFC when it’s in a clean environment, appropriately handled and stored food and at least employees who are willing to help fix their mistakes. This place needs a TON of work to even get close to reasonable. It sad bc I think most people enjoy KFCs menu but the quality coming from this particular store is far from acceptable..
Review №5
2022-05-12I typical dont complain but its pretty bad there. I ordered the 8 piece bucket meal and they charged me for side lovers, I told the lady at the drive thru thats not what I ordered, she said well I already rung it up. I had been in line 35 minutes at this point, she said they would make it right and adjust my charge. I dont know what she did but a $22 dollar meal cost me $32 and we were missing the fries and mac n cheese which she said they would throw in for the inconvenience. I could see through the window the filth on the floors and equipment. Im so disgusted with the place I wont be returning. Shame on management and the owner.
Review №6
2022-03-09The past several times I have come to this KFC in the drive up they gave me chicken that was not hot. Also the chicken taste like it had been old and not fresh I am very disappointed with the current quaity of there product..Yesterday I got 2 three PC combos one all white one mixed. the mixed was all dark meat. The mashed potatoes gravy Was so salty I could not eat it. I informed the sever that my previous orders had tasted old she told me the manager was not there. When I got home with my take out I tried to call the store to complain about the quality but know one would answer the phone I called several times over 3 hours on answer. Shame on you KFC
Review №7
2022-03-08My family and I decided to get a 16pc crispy chicken for dinner tonight. As soon as we ordered and got back home we were missing our Mac and cheese side. I left to go back. Had to wait a hour just to get the side! After I finally made it home my family finally sat down at the table to eat. Then, we noticed, the Mac and cheese was just mixed and reheated in the microwave, mashed potatoes weren’t done right and the chicken was still pink!!! WE WILL NEVER GO TO THIS KFC EVER AGAIN!!! I URGE OTHERS TO KEEP THIS IN MIND BEFORE SPENDING $50 WORTH OF CHICKEN!!!
Review №8
2022-07-02Absolutely horrible, I used to love kfc , but tonight it was so gross, chicken undercooked and slimmy , gravy wasnt even brown in color but yellow the only thing I could eat was the biscuit, never again will I eat there again
Review №9
2022-03-30Love the new chicken sandwich. 1 for now and 2 for later. Chicken box lunch special !!So glad they got the drive up speaker fixed !!
Review №10
2022-04-06Food was good as it normally is but took a really long time to get my order. One of the guys gave me a cookie for waiting so long though lol