Kerbside pickup
Yes
JCPenney in Peoria
Categories
Location on the map
Peoria, Peoria County, Illinois, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 309-685-6111
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:11AM–6PM
JCPenney in other cities:
Comments (199)
Poor selection in plus size clothing. And the quality was also disappointing.
This is a great store, it really is. I always find what I need. HOWEVER..... when I am shopping downstairs, why do I have to go all the way upstairs to check out and pay??? Hire some people for crying out loud. One checkout station and a line twelve customers deep. Come on JC Penneys, you han do much better than that.
Found a nice shirt for 40% off. A few months ago got 3 nice pillows for home, gf, and my semi.
A very pleasant shopping environment. I got bargains galore and low prices.
No check out cashiers. Most items over priced even with discounts.
This is one of the few stores left to shop at for decent clothes. Although it seems the junior section didnt have a variety of cute clothes to choose from and it seems everything is crop top! I mean no matter where you go it seems everything is crop top and sorry but some people dont want that. The boys section had a lot to choose from as well as the girls. Staff was nice and the place wasnt a mess.
Absolutely destroyed inside. Clothes all over the floor, looks like its been looted. Completely disappointed.
I stopped by the store to find a nice sweatshirt. While there, also found an excellent price on a mens Dockers coat. The only problem, Bob (the cashier) forgot to remove the security (ink) button from the coat, and I had to waste time and fuel to return to the store to have it removed.
Nice place .They had a big clearance section.
JC Penney has turned into a trash store. Not only that but I returned online items to the store with receipts and they would not give me the price I paid back.
We desperately needed to replace some outdated curtains. The specialist went above and beyond working with us to buy exactly what we needed.
Such great deals going on here. We wouldve normally spent close to $350 on our items but we walked out spending around $150. The gentlemen that rang us up kept complimenting the clothes and dress shoes that we bought and was very energetic and friendly. Customer service means everything to a customer and it makes customers come back, not only for the prices but just because the staff was so friendly and helpful. Thank you.
Walked through the whole store and was not once asked if I needed help or if anyone could get me a size. Went specifically for a necklace and got no help at all.
They have nice stuff but kinda pricey
Other than the JCPenney hair salon I really have no idea why people actually go to this store
Im glad this place is still here, since Peoria has already lost so much.
Going out of business so great sales going on right now!
I rarely shop in-store because they no longer have competitive prices. And the overhead music becomes increasingly loud and low-class with each passing decade.JCPenney corporate seems intent to drive this venerable company out of business. Boomers (the generation with the money) who have shopped here all their lives continue to see their favorite brands discontinued, the tried-and-true marketing strategies (sales and discounts and special coupons for Platinum members) are monkied with. And... trying to sell appliances???? And cosmetics?? Just one bonehead move after another!!!The last straw: corporate just tacked on a $9 shipping fee on ship-to-store for purchases less than $75!!!! Its always been less-than-$25 and then, no minimum for decades.And since store inventory has declined in quantity and increased in price, and all but one register per floor is closed (forcing customers to wait in unnecessary lines... while unsupervised employees stand around giggling in corners)... JCPenney needs to rely on online sales!!!So, yeah, its only a matter of time before Northwoods Mall loses another anchor store.
Just walked through to get where i was going. High prices in there, cant find my size most of the time,
Had pictures taken at JC Penney Portrait Studio. Appointment was at 11:30 am and we were back home at 12:00 noon!!!!Pictures were GREAT too and at a GREAT price!!!!!!HIGHLY recommend for photos!
Worst service ever. One register per level all the way in the back. Only one poor lady working it 8 groups in line. Plus she had to answer phone calls to the store. Pretty sure not going to go here again anytime soon. Was informed by my daughters that it has been this way since Jan of 2021.
I purchased a washer and dryer through JCPenney‘s in Peoria Illinois. Recently contacted the Warranty Department to have the washer serviced. The call was speedy and I thought efficient. Made my service date for this coming Tuesday between 12-4pm. Days later (today) I get a call stating that Need to schedule a day to come out for repairs. The earliest is next Tuesday morning.No one can now answer to why this is. I’ve been hung up on and when you ask to speak with a supervisor, they place you on hold for 2 minutes. Come back and say still waiting, 2 more minutes goes by, and they repeat... clearing y’all system isn’t working. And, if I knew this is how their Extended Service Agreement Department worked I would’ve purchased w/ Sherman’s.I have a house full and no damn washer. This isn’t okay!If you’re reading this either don’t get their warrant or go with someone else.
I always find something good while Im here. They have really good stuff and they usually have things marked 25% - 30% off. If you become a reward member, you get even more discounts at checkout.
Very poor customer service. Why schedule one person now she has left me in wash mood, to go help this person at the counter. Was not happy with my hair she rushed and I was charged for something which I didnt get. The place is just going down hill. They should become a training school for up and coming hairstylists. I say that because dont nobody stay at that place not even the managers. Before COVID-19 I saw three different managers within a six month period. They can keep that $20 dollars because I wont be returning.
JC Penneys is a great place to shop with very helpful staff that knows exaclty what your looking for and offer alot of help, they also have many great deals every week!!
Not enough employees but good prices and very clean
Sad state of affairs when there is only one cashier on each floor. Will not be surprised when we hear on the news. Penneys is closing. 😢Still looks like a ghost town. No one in there shopping. Maybe just peoria. How can JCPENNEY buy Kohls????
Its like a ghost town here. No one to help and no one at the registers. Came all the way from Galesburg to bring my mom and now have to spend the next hour exploring Peoria because no one gets to the department until 3:30pm 🤯 my mom and I have tried calling all this week to get in touch with someone. Only reason shes been persistent is because shes ordering blinds and has the sample book. If she didnt have the book, I would no longer be a customer. Considering taking our business elsewhere.
The store is pretty nice and nice employees but the womens restroom on the lower level has been smelling really bad for over a year now. They must have an exposed sewage pipe its so bad you can smell it 50 feet before you get to the restroom door. If you need to use the restroom you better go out in the mall and use that one. I hope they can get it fixed and remodeled soon.
I only went to return a gift. The process was easy and the clerks were friendly.
Not nearly enough help. The ground floor register was the only open register at the back of the store. I wonder how much stuff walks out of the store into the mall unpaid. The main floor at 2 register by the main outside entrance and had 6 or 7 people lined up. No register by the mall entrance again. Sad to see another century old company slowly fail.
Probably the messiest store in mall, clearly non of the shoppers care, they get done with an item and dont bother to fold it or put it back it just go straight onto the display crumpled up or on the floor. The staff is overall friendly and respectful.
I was able to buy my husband the most attractive navy suit , gold tye and dark shirt for my daughter s wedding for a whopping 218 $ s with my rewards !!!! So happy and it fits perfectly !!! Thank you JC Penneys , I love you !!!!
Was there shortly after store opened..mens Dept. Was filty.merchandise all over the floor. All carpets needed vaccumed. No sales clerks and one check out station for the whole floor. Going down fast!
Always a nice store to go shop lots of variety
They were kinda low stock on clothing for men,kinda messy definitely can use some organizing too,but thats just me!🤷🏾♀️
Always a nice experience! They have great sales at great prices. Employees are very nice and very friendly.
I love pennies products, prices and employees! I have always been treated with great respect in consideration there. Ive never had any problems taking back something for a refund or to exchange Etc.
Always a great experience at JCPennys. Great sales & fantastic savings. Sam was our clerk & she is a great asset to the store!
Great clothes potentially bad labor practices not the best employer in town
One of the last surviving main utility stores. Sears is gone, and Penneys is trying to take up the slack. Not very well I might add. We have lost to much to online buying to recover what once was, but they are still punching.
Need a better selection of underscore bras
Surprisingly found a number of good bargains on sale. Many items are 40% to 60% off and the selection was good. My wife picked up a $60 dress for $10. The store was clean and the staff was friendly but professional. A shopping secret better than online.
Very clean, had the item I was looking for. Had help with the sales lady and she knew her products and she took me right to it. She was right there and personally took me right to it instead of given directions and they werent right.
Always loved going here with my Grandma.
Clean store, however we did not have one staff member greet us or ask if we needed help finding anything. Strange. Quiet environment. Spent almost 40 min in store, walking around.
Always able to find what you need in clothing and accessories. Also a nice selection of accessories for your home.
Another of selection. Employees were very busy but remained friendly and helpful.
Wanted to order my wife some hair spray because it isnt carried in the store after 30 minutes of watching this inept clerk punch computer keys and ask me my information 3 times I finally left
Everything was easy to find and decently priced. There is an entire section in the store that is dedicated to Disney themed clothing and toys. The Melissa and Doug line of products can be found through out the childrens section that is also well priced. The only thing I would change is that there are only a couple of check outs and I had to go back to where I entered the store to check out.
Great sale on sweaters, and other winter clothes
Everything seemed to be stocked correctly as far as sale and clearance racks go. Associates were helpful, but not pushy. Bryson helped me and was very pleasant, even with offering the JCPenney card, which I respectfully declined. Definitely recommend this location to others!
15 minute wait but its the holiday, staff friendly and efficient.
The worst place to shop, at, the lady at the jewelry counter is rude. Every time I go to JcPennys the black lady always have an attitude she stay getting smart
No one to help when you need it, went to look for a trench coat for my husband and there was nothing!🤦😟
Full service department store with a wide variety of quality merchandise at inexpensive prices. One of the few places you can buy Levis jeans for $40. They have great sales, coupons, and discounts. I have had better experiences with Penneys sheets/pillowcases, blankets, and towels than those from more upscale stores like Macys. Their Stafford line of clothing is their high end brand and their St. Johns Bay line represents good value. Staffing could be a little better but its still five stars for the quality and value.
It must be under new management. Ive read the previous posts and this Pennys is nothing but clean, well stocked, and full of helpful staff. I went to the salon for an eyebrow wax. I am in a wheelchair and they were so accommodating. The girl who did my brows was great; Her name is Lexi.
Visited the beauty salon and received a great shampoo, cut and blow dry. Will definitely be back to see Octavia again.
We love shopping at JcPenney. Always find lots of great deals. This store is nice, but seemed to be lacking inventory. Hoping this store can stay afloat despite JcPenneys bankruptcy. Our sales clerk was awesome and very helpful. We will definitely be back!
Dressing rooms need checked and cleaned out. Per the log they had not been checked in two hours
Lost my order at Christmas, and then sent me an order in its place that wasn’t the item originally ordered. It was less expensive than the One I ordered, but they still Charged my card for the more expensive item never received. Customer service was no help. It took me 2 months to get this settled.
Great quality of clothing, young threw old. I do not like that on a number of occasions they referred me to their internet website for items, turtlenecks for my father. I dont want to go online, hence why I went to the store.
Like it better than Sears, but thats not saying much. Used to be the other way around. Never go to either store on purpose these days. Sign of the times saddly. All the big box brick and mortar stores have lost their way.
I like this store, I have been going like for 20 years, but lately I can not find personnel to help us look for things. This Saturday we went there and it was crowded I found one person from Jcpenney but she was not interesting in help us, so we went all over the store until we found what we want. We could not pass the coupons, they were to good and we saved a lot of money.
I’d been having issues with receiving a refund for almost 2 wks, even after making SEVERAL CALLS. Today, 5/2/20, I was lucky to get a young lady named Jacqueline ( escalations dept). God must have put her on phone duty just for me...She was patient, polite, apologetic, thorough and very professional...all while I was getting frustrated with dealing with my 2yr old grandson. I don’t wanna make her workload heavier, but SHE would DEFINITELY be anyone’s GO TO, Get Err Done person, because she handled my situation immediately! No more calls, no more excuses, all because of her. Thanks Jacqueline.
Stock levels were very low. Tables and racks pretty empty. Didnt have anything that I was looking for.
Store nearly empty. Smelled like mold. Good luck finding staff. So sad to see a great store dissipate.
The cashiers upstairs were wonderful the ones downstairs were rude and made me stand there and wait and wait holding a whole bunch of stuff. I put it all back and left and went and bought it at Kohls
Nice quality products & always has great sales!
Only reason to go to Northwoods Mall. Occasionally have good coupons. The company has always believed in customer service and they still do. The rest of the mall has become ghetto, but this store is safe. I hope that they can survive.
There was a very good selection, and we found what we were looking for for a decent price. This is the second year in a row that we have found a homecoming dress at a Penneys store.
Sure hope u get to stay open. Sad to c so many closing. We need places to shop in person!! Found some good sales plus I had a coupon.
I love Pennys. When I compare to any other shop in Peoria, I choose Pennys. They have everything in the clothing line and they take a percentage off what tour buying now.
Ordered curtain panels today. A very nice and helpful associate named Denise helped me through the process, even finding online coupon discount for me.
Needed more available in my size, but I have loved their brick and mortar to try before I buy...
Good shopping, excellent sales.They could definitely have more checkouts available.
Very busy. People lined up to enter before opening time. Decent selection & pricing.
Love love LOVE the sales that they are having here recently..!Spent 20$ on items that without the sale wouldve costed a total of 120$..!
I had a $15 coupon for my birthday & they took 20% off my purchase for using my Penneys credit card. I got a $44 shirt for $1.08. You cant beat that!!
Every place can have a bad day every once in awhile but we went there to get pictures it was super hot they tried to schedule to sittings of six or more in the same half hour every half hour they did not have enough people to work there two of the girls that were working there were evidently quitting that week so they cared for nothing and had not been fully trained anyway when we got our pictures half of them were not us some of ours were missing and we never got any of the consolatory pictures for their computers not working and the weight and the hassle they dont even have to regularly develop the pictures anymore Its All Digital should not have been that big a deal and we didnt get our Groupon deal either
Im just glad theres one still near me. I always find what I need at JCPenney.
The cashier was rude, very impatient I spent a lot of money and she treated us as if we were inconveniencing her. I told supervisor and she did nothing. We even opened up a new charge account, so dissatisfied.
So irritating..stood in long line in clothing..then need price check on a curtain..after waiting for that to come back was then told curtains could only be purchased in that dept...total cluster so left with nothing but irritation
Lines are way too long as there arent enough checkouts open or cashiers. I guess not paying enough people minimum wage is going to save the company money. I dont forsee bankruptcy too far off.
Its a place where you buy clothing and jewelry in Northwoods Mall. Its an inside Mall 2nd floor, there is wheelchair accessibility and a elevator, there is not a public restroom in JC Penney it self, but it is one on the lower level of the Mall. My experience was quick and polite. I only went in to buy one thing.
I was not happy with the way that pennies does returns I bought a pair of dress pants and didnt keep my receipt but the tags were still on them the lady tried to look them up by a date which we did not work I think that if a person brings in an item and she gives you the name that you should be able to take that off of your account are even if she has something with pennies on it that was a very disappointing to me
Robin in the Northwoods mall location helped me find my entire outfit... She was patient... Informative... Helpful and very kind... She made the overall shopping experience sensational and enjoyable.
Horrible horrible people every time we go in here one of the employees either hates there life’s or there jobs. Like don’t work here if you hate people. Period. The employee named Julie under Todd Peterson’s management bombarded my mother ran towards her and acted like she was going to hit my mother. Absolutely ridiculous people. Gives Northwoods a bad name. That’s for sure.
I have finally found a place with great sheets! JCPenney has the best sheets around. The price is right and the sheets fit like a dream.
I love the clothes at JCPenneys and the sales and discounts are fabulous but since they only have one or two Checkers in the whole store and they getting in and getting out extremely painful there was eight people in line ahead of me had to wait for almost 20 minutes to check out its ridiculous that is not how you cut back and give good service there is no service there now its pretty much self service and I do not like it at all
The lady who was putting clothes on the shelves helped me find cute jean shorts that fit and I found an earring set for my triple lobe piercings in my ears! Thanks JCPenny!
We recently purchased blinds for the entire house. Our Design Expert was Kathy Lundy. Her expert advice and customer service skills were very important in placing our order. Kathy stayed involved with updates on the order and lastly the installation. Kathy was indeed an expert.
Decent selection of clothes and home goods, but it is always uncomfortably hot and stuffy in this store. I also never appreciate the everything 50% off, look how much you saved BS.
Jan and Evelyn were so helpful and pleasant. I needed a wheelchair for my friend. How convenient that they are available in the store and right by the entrance. Thanks so much.
Jcpenny has good quality clothes/items for very fair prices with coupons and sales. Great deals. One of my favorite places to shop.
Had a great experience in the Jewelry Department. Sales lady was experienced, helpful and pleasant.
Be nice if you could find staff. Took me more than 20 minutes to find someone to check us out.
The store was clean service was nice. SERVICE People direct you to what you wanted. They have a drapery department!
Fitting rooms are closed not much selection $$
We were looking for a navy blue shirt. The staff was really nice and help us.
Ive been trying to find a suit here. This table is like this everytime Im here; I thought I take a picture today
Long wait for service with only one person but saved over $140 for Mothers Day purchases.
I got some blinds, work pants, and shoes. I am shopping local to keep these stores open. Great deals too and customer service!
This store is trashed. Not enough help to keep items picked up. Huge line for cashier. I gave up waiting after 30 minutes and left without purchasing anything even though i had items i would have liked to buy. Dont see this store staying open much longer.
It was a great visit but the mall was super hot and my friend almost had a panic attack because of it:(
MISS OUR JC PENNEY IN PERU ILLINOIS
Is one of a handful of JC Pennys where merchandise is maintained and presentable. Staff is courteous. They could improve thr checkout process a bit.
I’m trying to find my order and when it is to be delivered! Places ten days ago have been on hold 44 mint so far ridiculous! No more ordering from your company!
Your cashier service is horrible. Past 2 times there. Slow. Elderly lady before me said she had been waiting in line, not moved, 30 minutes. Cashier today, very friendly. Last time, unfriendly.
We had the most wonderful cashier a person can ask for we were back to school shopping we had two carts full of clothes and Audrey was very nice she deserves five stars
Different variety of products could have been a little cleaner and never got asked once if I needed help
Disappointed with very low inventory of clothing & few items I liked are in big sizes! Thought after Bergners closed theyd step up their clothing inventory but def a no on that.
Decent prices and they usual have okay sales. Love that they give out great coupons!
Parents needed something so they called and I stopped by and the store made it very easy for me to pick the item up.
Brands you love
I enjoy shopping here. It’s usually cheap and not crowded. I find items discounted here pretty often. Great place.
I specifically got jewelry. The staff was friendly and I got what I wanted @ a fraction of the price of a jewelry store. I am beyond happy
Store was too hot. Sale prices didnt ring up. No wonder theyre all closing.
To many kids unsupervised running around running into people or just in the way. Police talking to people not watching.out for BS. GOING ON.
Very good departmental store with nice collection of clothing. Particularly they have pretry good handbags section. My wife loves it.
Ordered online and picked up in store. Order was correct and wait time was minimal. I will continue to use this service.
The price was wrong on the thing i was buying so i showed the guy the proce and he was very helpful
Always find clothes for my hard to fit kids at good prices. Sometimes theres even some extra special deals.
The store was messy, the cashier was eating candy while ringing up our order. Its a shame that there are so few stores left in the Peoria area.
Horrible. Bought something online for in store pickup. Never heard back that it was ready for pickup as they stated they would. I show up and they dont know where the item is. I go to the shelf and find it myself.
I have always loved jcp but it seems ours is on there way out
Great pricing and discounts and a large variety of items to choose from.
Limited and uninteresting selection, sparse racks, slow checkout with people in line who cant read distancing signage.
One of the better places to shop for clothes and appliances in Peoria. They have a wide selection for the city and a very good shopping environment.
We like JCPENNEY for those hard to fit sizes, their clothes styles, and great customer service!
Found what I needed & the clerk was wonderful. Wish I had her name. Hopefully the stay open. Love Penneys.
Lots of sales going can make shopping fun! But...Lack of staff and a broken escalator kinda jammed thing up tho.
I love that they have a Sephora at this store. I have always like JCPenney and enjoy shopping here.
Customer Service was Great.. I had questions and she was very Knowledgeable and Courtesy
Very good store for buying all types of things. Highly recommend applying for the JC Penny credit card.
I helpped open Pennys back in the 70s and still like shopping there. Easy to get in & out. Very helpful employees
The lady that waited on us was very professional. Always smiling. Explained everything to us as to what she was doing.
Great prices & values. LOVE the mens henley shirts & sweaters I purchased at incredible prices!!!
Good! I got excellent service, found what i wanted, in fact more than i was looking for!
Has great and comfortable clothes that fits well on any body structure. Has great appliances too.
Store seemed unkempt. Went to pick up an online order and there was no signage directing me to the correct area.
Kevin was very polite and respectful in manor. I was able to get what I need and want and out quickly.
Love jc pennys... one of my favorite stores. Very helpful employees and great prices
Crazy that a customer cant see pinch pleated drapes in the store anymore. Only online! If that!
Wonderful my daughter an I got boots we have always wanted an at a BEAUTIFUL price !!!! Very HAPPY !!!! Thank you!!!!
Not the store it used to be just a few years ago, but I hope they stay in Peoria. Because, there is hardly any place else to shop in Peoria and thats sad.
Good sales, easy to shop here. Just hate that the coupons dont work on everything.
Items are fairly priced but the staff was scarce . The sales also tend to be very good ones.
Great staff!
Had our pictures done. They looked amazing!!
Very customer oriented. And they are show casing all kinds of cute Easter decor.
Love this place. Very easy to find what I want at a reasonable price. Sales all of the time as well
Great sales, clean, friendly and happy to help employees ♡
My bwife loves this store and they take good care of their customers and they vhave very good sales
Need more help, waited forever in line to pay
The price is rite get good quality for what your looking for kids wear women also men
Check out is slow. But, found a lot of great deals..1 dress 1 Jean 1 blouse @$100!
Took employee too long to figure out what I owed since I forgot my bill and was over in. PEORIA,IL so I wanted to pay it.Finally got it paid.
Good place to shop for all your favorite items that you want.
Good selection, and also offering appliances now. Friendly staff, but nothing outstanding.
Great deals on kids shoes!
Nice atmosphere people are very nice like to go to JCPenneys I stopped my size
Was great until I got to the counter and this older White lady seen a White Man with mixed kids! Oh my! She was So look Racist!
First time in a while that I wasnt challenged when having receipt for a return
Went to the salon and was not disappointed. Always leave happy with my cut.
I love JC Penneys. Good place to shop. Great deals
Fake walls, smaller than it used to be. Fewer products (e.g. appliances, furniture). Most prices still too high. Little reason for me to shop there.
One of my favorite places to shop. Reasonable good quality clothing.
Nice jewelry and my wife loves that makeup store, sephora makeup she loves.
Great prices good selection and very friendly staff
Good prices and great assistance by staff member in mens clothing dept.
Love JCP. Sad they seem to ge getting rid of stock though.
I love shopping at JCPenneys and love ordering online there they do their shipping very quickly
They had that I was looking for. I just wish they had more cashiers, the lines are always really long when I go in.
One of the last big department-store........gotta check it out soon before theyre gone
Such helpful and patient staff. I enjoy shopping here.
I have been shopping here for 30 years. Love pennys.
Love it, great sales, could be a little cleaner and restrooms are quite filthy
They forgot to give me my 25 percent off had to go back in and have everthing rerong
Great variety. nice prices. clean store
Enjoy ordering from them always get clothes that fit great
Being just the day before Christmas the workers did a great job
Id forgotten how much nicer the clothing selection for plus sized women it here.
The deals are great at JC Penney again. Love the selection and value.
I found what I needed and at a good price, but the shoe department was very messy and no associates to be found.
They can get really crowded, but they refuse to open enough cash registers to accommodate everyone.
I found everything i wanted in minutes
School shopping went so much better after going here plus great customer service
Not enough sales people on the floor to help customers in the different departments lines for check out are always very long not enough cashiers.
Total reviews rating 4
199 Reviews for JCPenney 2023:
Review №1
2022-02-13First visit here, so I cant say if the store had better times before the pandemic. Found a pair of pants with a discount label, the cashier went to check the price for a good couple of minutes, then came back with an attitude that gave the person I went shopping with the impression that he acted like I put a discount sticker on them. I ended up buying only what I considered worth the money, be careful because this place requires a membership card in order to actually benefit from their sales and you find this out only when you have to pay if you havent happened to see this very small written mention (*) under their prices discount board.
Review №2
2022-05-31Consider having staff to help checkout customers and organize the clothes. Update, dont wait 20 minutes in line upstairs to exchange something.... Apparently its hard to hit that button, gotta go downstairs. Last purchase made in store.
Review №3
2022-06-25This store has a lot to offer. But I think the brand has worn out its welcome. The giant department store shopping has turned into convenient all in one type shopping. Target, Walmart , Sams and Costco. You also have the big discount chains such as Marshalls, home goods TJ max. Jc pennys needs to rebrand and give a fresh new look and find a niche.
Review №4
2022-06-16A lot of great clothes. The service was slow and there was a register by the mens section of the store, I asked the man working back there if he could help me get checked out and he would not help me said I had to go to another register which I just left cuz people cut in front of me
Review №5
2022-04-13Horrible.....was shopping for a new sports jacket. The place was a mess, no one to ask questions. Fitting rooms had piles of clothes. Looked like a disaster. Shelves with pants were all messed up and thrown in with shirts. Wont be back.
Review №6
2021-05-29Stay with us jcpenny.
Review №7
2022-05-22Meh. Selection is ok, seems like there is no one working as only 1 register was open in the whole store. Slow, showing its age, and needs more staff
Review №8
2021-12-29I have always liked shopping at Penneys. On my recent shopping staff all of the staff were super friendly. I only gave a 3 because of how messy the store is. I expect a higher standard for Penneys. I am sorry it is not meeting that. It may be you dont have enough staff. Maybe you need to rethink the size of this store. From some of the posts it appears you are pushing online orders. Maybe you just need samples of some items just so people can check it out before they order. Again, this would take less space.
Review №9
2022-02-05Guess the pandemic affected everyone. Did find a nice Samsonite suitcase. The lady checking us out was nice and very helpful
Review №10
2019-01-17I use to love shopping at our Canton Jcpenny until they closed. I normally only shop online now because the store in Peoria is terrible! It use to be my favorite store. I bought all of our clothes there. I went there to get my daughter some jeans. As you can see it was impossible to find what I was looking for. I dont have enough time to sit and dig through this mess to find what I need. I went to glance at the clearance and there were clothes all over the floor and it was a mess. Needless to say I left. This place is disgraceful! They should be embarrassed in the way this looks. Maybe they need to hire more people!