Kerbside pickup
Yes
JCPenney in Joliet
Categories
Location on the map
Joliet, Will County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 815-439-1400
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–7PM
JCPenney in other cities:
Comments (199)
Friendly staff and easy to navigate! This store is also a great spot for those who are big & tall and need clothes.
I went to pick up my ring and it took me 15 min. Waiting for some one to assist me cause it was only one person on Saturday. Ugh
We bought a 10.5 multi-function air fryer. Was told by store manager that the product was brand new. Got home with it and open the box on Christmas day to cook our turkey. The fryer was used and still dirty with disgusting grease and food particles in it. No instructions were in the box. Will be taking this product back and requesting to speak with store manager.
Great shopping trip! Wife quickly found a dress for our event. Store is nicely laid out.The manniquin, however, was fairly troubling.
I still enjoy going to the store to try on clothes. I really hate online shopping. I like to see what the garments look like on myself and what they look like in person. I understand they are understaffed so I suggest that everybody be patient. I would hate for it these type of stores to close.
This place has good selection but I always feel like the energy is Chaotic.
Sad to see the mall in a situation it is 1 week before Christmas 730 some of the stores were closed already could have counted the number of people on both hands. Doesnt feel like Christmas. Nothing bad to say about jcpennys. Found a couple of items for the kids.
I love JCPenney during back to school time. They have great deals on hoodies and sweats for my son. I also like their jeans and slacks for my daughter and myself. I can usually throw in a coupon which gets me additional savings which is ideal as I am a single mother of 3. I also shop here on occasion for cute little dresses and sometimes shoes. Ive also been using their portrait studio since my children were infants to keep up with milestone photos.
I bought a shirt and slacks here. Carmen was extremely helpful. She assisted me for over an hour trying to find reduced price items for me. She was very thoughtful and had a knack for style. Im on my way to buy more clothing for work. Thanks Carmen.
If there is a 0 star I would have give it to them. I made an online order then few minutes I notice the wrong size. They stated I have 30 min cancelation period. I could not cancel. I called customer services to cancel within 10 min from my order and they said I cant cancel the order. The asked me to not to pick it up and after 10 days they will return it and refund the money. So, it will take at least 15 days to get my money back. So if you want to order dont think that you can cancel or return easily.
JCP still has the beat coupons and rewards program out there. Unlike Kohls, I feel like I dont have restrictions when I use their coupons. I can buy things that are marked down, sale items, seasonal items....and Im not pressured to spend more only to return to spend more within a few days. I bought my 10 year oldest winter coat, gloves, 2 pairs of fleece pj pants, and a wet brush detangler for $50. I can always find husky sizes too! Love JCP. I have a 21 year old, 17, 16 and 10 year old. I can always find them clothes here and acessories.
Sales associates here are unpleasant and show no urgency in checking customers out to get them in and out of the store. I asked the sales associate Penny to apply coupon to my purchase but she insisted that the coupon wouldn’t work on the items I was purchasing. She didn’t even try to ring it, but I know for a fact that it would work because I used a similar coupon at another location at an earlier date. Due to me having already stood in line for close to 15 minutes, I didn’t care to argue with her over the coupon I just made my purchase but it will for sure be my last purchase at this JC Penny. I will give it 2 more years before this J.C. Penney is closed down. Online retailers are winning economically. I advise you stores to provide their employees with better customer service training because with online stores consumers do not have to deal with the attitudes of unpleasant sales associates.
Ac not working. Felt like i was inside satans bu......nvm
Nice and professional people who have good service habits.
Not a very good selection in kids clothes. Tables were almost empty and racks two or three items on them. Still have to ware masks were most places you dont have to. Not enoght people there to have to ware masks.
The sales representative was able to fully explain a selection of options because they did not have exactly what we were seeking. She was very polite, knowledgeable and was patient as we were deciding on what we were purchasing. Overall great experience due to her professionalism.
Overall Love the store, more selection of the big and tall merchandise than I have seen at other stores, as long as J.C.Penney never closes this store down I will intend to make this store my 1st for my home-can increase the Chicago White Sox merchandise a little more in the sports apparel department. The clearance rack department selection, keep continuing with that, awesome deals to be found!
Hard to find a good sized Penneys store.Very nocd.
Went in the other day in search of some little girl sandals and casual dress.. couldnt find anything. Seems as though things/departments changed a bit but a lot of areas looked empty. Not much to say for customer service.
Nice selection of their normal clothes and shoes. Shoe department is lacking in womens and mens winter boots.Great selection of clothes on clearance.Store was lightly decorated for Christmas.
Your store hours online are not correct. I came in today at 7pm and the closing announcements were already on kicking us out by 8pm. The store hours show closing time is 9pm.
Love JC Penney, bought this great blouse on sale, a dress and another blouse. Such a great place to shop!! Been shopping here for 25 years plus. Thanks JCPenney
The JC penney customer service is terrible. I ordered a dress for pick up and they just send me the jacket. I will certainly not shop or order from Penney any longer.This is not the first time it happened
Love this store just to go here when I was a child
Great place to find the Garment you need.
Took a pair of pants back to exchange because hem came down. Elderly lady said theyve been worn. I said of course they have. I had them 3 weeks. But didnt expect to have to pay someone to hem them up after 3 weeks. And they werent wore every day.
Conveniently located in the mall. Clean, well lit, friendly staff. Cashier was about to go on break when we went up to the register, but she checked us out anyway. Lots of selection and great sales.
Disappointed, I was showing for Petites womens dress pants.
Kinda confusing, the hoodies are spread out everywhere and they didnt even have my size (xl cuz Im a tall boi) it was a terrible experience
JCPenny is a typical department store located inside the Lewis Joliet Mall. This store is really nice because it does open before the mall so you can get some shopping in without the typical mall-goer in there. They have some good sales and some decent prices. Some of the employees are kind and some not so much. Doesnt keep me away from shopping there though.
Bought a dress for my daughter there for my Godsons wedding. The cashier was friendly, professional and polite.
Everything is on sale for the holiday season, consider this your one stop shop!
Well its a great place to shop , they have beautiful clothes there . If you have the money . Thats the place to shop. But really I wont pay$30 for a top, if you have the money thats the place to go . They do have nice things and the service there they are nice and atmosphere is good .. I go with my daughter she buys clothes for her kids. Its ok if you can afford it ... sorry I tell it as it is.
I bought all the things I needed from one cashier and went to another one to buy something else. This lady was awfully rude and made my experience at the store very poor. She was being very rude to my mother and seemed as if she was pretending to not understand what my mother was saying. My mom is an immigrant and has a light accent but she can be easily understood by normal and nice people. She was a very small lady with long wavy black hair with visible gray strands of hair. Worked at the cashier by the swimsuits.
Went to portraits. They were very friendly & professional. They knew how to pose families and babies. They took precautions for Covid to make you feel safe.
I like Penneys. They have a wide assortment of merchandise. I hope they remain in business and dont go the way of Carsons and Sears. I like to see things before I buy them. And if I need to return something it is much easier with a brick and mortar store.
Prices are good but sale prices could be better. I can always find something I want.
Worst experience ever! I went in expecting good customer service and cleanliness. First off, the dressing rooms smelled like pee. ACTUAL PEE. Then the store was dirty and completely unorganized, i could find absolutely NOTHING. The employees Mary and Rachele who seemed like managers were extremely rude and had a nasty attitude I could tell they make every other employee uncomfortable. They also press me too much for a credit card. They need to fire some of the rude managers. Never coming back!
Favorite Store in the mall, clean and greatest selection of swimsuits in Joliet! Prices are so low you cant stop yourself from buying a few extra things! Best service staff always very kind and helpful.
Great sales going on throughout the store, customer service is very friendly not grumpy the clearance is amazing with prices so low right now shopping is very affordable @ there sanitizer stations are at each register its a must for all.
For reasonably priced quality products and great customer service, JCPenny is unbeatable. Clean orderly stores. Returns are easy and straightforward unlike Kohls and Macys. Keep up the good work and dont get too big for your britches like some stores tend to do. Online ordering is simple and hassle free too.
The Penneys on Orland Square looks like its closing same with the one in Mokena. The one in Joliet mall has a lot of nice things. Very nice store and nice employees.
Just went to the salon at JC Penney. Jenny did a wonderful job on my hair . Its exactly what I wanted .
Ive always gotten my drapes here & bedding, never had a problem shopping here, was pleased with all I bought; the workers are pretty nice, except around holidays, (their meanness comes out,or something,)rude people shouldnt work around people.
Went in to find jewelry for my mom for her birthday. Saw several options in the locked cases but no one offered to help or even acknowledged that I was there. I could have given the company some money but instead took my business elsewhere.
This store is hit or miss for me, Im 6 5 tall but only weight 200 lbs., so the big and tall section usually caters to people that are heavier and tall. So I was able to find a few shirts that fit, sadly just a few were all that were available. Being that winter is right around the corner, I was hoping theyd have some tall jackets in stock, found out, they havent even put their jackets on display for the mens section. Its September, that doesnt make a whole lot of sense. So end result, if your tall and thin, and dont want to be disappointed in their small selection of clothing that might fit you, I would advise shopping elsewhere.
Maritza gave great customer service. She did everything to get me the best discounts available to me and was very nice. She took great care of us!
They only carry Levi jeans in avg or short length. Guess they dont want our tall girls business. I was told you. may be able to order from the catalog. I dont buy my jeans without trying them on first.
Excellent service and was able to find the clothes or shoes
If you want to get a hair cut from a stylist that wont listen and does a shoddy job, this the place. I came in with mid back length hair and told her very clearly that I wanted shoulder length, only to come out with my hair at least two inches above the shoulder.Im going to need to have someone fix it. And it wont be at this place. Never again.
Standard JC Penney store with a small Sephora location inside. I visited during coronavirus and social distancing rules were being enforced. Bathrooms could have been a little cleaner, but overall store cleanliness was good and I felt comfortable shopping during the pandemic.
Very Well I Might Say..The Sales Lady Was Just Gorgeous..Nice Sale 💙 Yes Yes Yes!
I needed a gift for a friend for her graduation and asked a sales person for help. She not only helped me find the juniors section but also stayed and helped me find a few different sweaters and jeans for my friend. The person who helped me was Amy. Checkout line was a bit long!
Got some great deals at this store! Good experience, the store was neat, organized, and clean. The staff was friendly and helpful with easy checkout as well.
0 stars! The manager and another employee decided they were neonatologist for a day and thought they should tell me my baby is sick!!! 😡😡😡😡😡 Now mind you, my daughter has down syndrome so the fact that they decided to call her sick infuriated me and the manager was no help because she was cosigning the employee saying oh look at her eyes, she looks tired, or like shes been crying for a long time or shes sick. She should be glad that I only told her no, shes not, thats just how her eyes are. She has down syndrome. First of all Im there shopping for clothes not for my daughter to be diagnosed by a woman working in retail! I told the manager after I finished shopping that I didnt appreciate their comments and that they were rude and out of line. She was lost for words and said they only were trying to say she was beautiful. Well I never heard them say that! Im just so disappointed and upset because I really liked this store and shopped there regularly. There was an employee named Danyale who was very helpful and even called another Pennys to get me a shirt in a size smaller and had them hold it for me. Now Ill be cautious going in because I dont want this happening again!
I Love JC Penny inside the Luis Joliet Mall more than the other ones inside other Malls, this one particular JC Penny is much better, I was a little disappointed today there were not much of a selection for plus sized women this time around and I usually find an abundance of plus size selection at this particular store.
Great place found everything I needed
Its really great that there is still a quality clothing store still open to go into to try on clothes thank you
Helpful staff and good discounts. Plenty of suit selections for men. Got a very nice pair of shoes for just $30
Had photos taken of my new granddaughter. Ladies there were excellent. They had patients and took beautiful pictures. I am very appreciative of the way were treated. Thank you
This place has a mini-store called Sephora inside and the staff treat me and my Girlfriend with a lot of patience and respect, very helpful and insightful about thier products.
One of the last few department stores at the mall. Im typically able to find some pretty good deals, especially on kitchen and bedding items. Hope they hang in there and stick around for while.
This store is very neat, clean, and well-organized. The prices are great, and clearance pricing is phenomenal. Its a big store with plenty of parking, and right off of I-55 and Highway 30.
I felt uncomfortable no one offered to help i was ignored and it shows in the comments they only respond if you have something positive say customer service sucks😡
There were a lot on sale . One of those sales Buy 1 item get another 50%off second items I dont care for those sales.Clothes were put close together,made it difficult with a walker. Couldnt find clothes I seen the week before.
The hair salon is under extremely poor management. I recently went to get my hair done by appointment . I called to say that I was running about 10 minutes late, but arrived sooner. My stylist seems unnerved if I arrive 5 minutes late. But I sat for 1 hour before I was called in. IThere was no effort made my the manager to accommodate me. She asked me if I had any shopping to do . I said “no”. She has done this on previous appointments as well but this was the longest. I asked her if my stylist had taken someone else during my appointment. She said that she had not. Then then state “This is the Season.” There was No one waiting but me . My appointment was scheduled for 10:30 and I was called at 11:30. When I arrived, I saw my stylist. She had a client in the chair whom she was about to blow dry. She took 1 full hour to blow and style her. I could hear her talking and laughing with her client.
Sephora girls are helpful but ehhh never get matched my right color. Upstairs is always empty i can never find anyone. The mens levis and stuff is in such an odd place in the back of the store like i feel formal and causal should differently switch and when u are in there is a straight ghost town
Lead Mary was very rude.. I returned all my purchases because of her rudeness. I will not return there because of her
Very professional and taking all precautions. We felt safe and were more than satisfied with the service. Thank you JCPenney!
Improved selection, fantastic help, wish they had more of an sale item in stock, a sign saying were sold out of the classic Jcpenney Home pillow for $4.99 regularly $9.99 wouldve help, also having associates strictly in charge of unloading merchandise trailers to check items would be nice, however the store is pretty well put in place, the appliance department is way better in selection as well.
Ive always gotten my drapes here & bedding, never had a problem shopping here, was pleased with all I bought; the workers are pretty nice, except around holidays, (their meanness comes out,or something,)rude people shouldnt work around people.)
I love JCP, sad to see store getting cut back in size and staff. Must support JCP!
Extremely polite older woman working in the pick up order section today. Quick service.
Helpful although I could not use my card (american express)to pay because it kept keeping my card out of the system but yet it worked at other stores so I didnt get to buy my vacuum. From sears:(
Vicki was so helpful and efficient
Caught a great sale and they have a wide variety to choose from. The only challenge they have is getting more cashiers on Saturdays so we dont have to wait so long.
They have the best sales ever! Usually 50% off or BOGO for 1 cent. The styles are great too. I also love that they have plus sizes and preform bra fittings.
I needed to make a return at the jewelry counter. The sales associate was working with another customer and called someone over so I didnt have to wait. Outstanding service.
Very funny they dont carry most of my favorite name brands anymore but the hallways at this store are crowded with accessories in the center of the hallway it is very complicated for moms with strollers to browse through. Take consideration for people with wheel chairs and parents with strollers.
Pently of great dress items(shirt, shoes, blazers, suits) to buy, especially if your looking for nice clothes at a fraction of the cost. Highly recommended.
No real selection of tall mens sweaters, dress shirts or pants if you arent built like Shaq. Just some casual shirts or way overpriced then 50% merchandise...
The lady that took photos today did great! Because of covid We was the only family in there.
The towels at J.C. Pennys are great. They were on sale. They have nice face towels.
Needed a new pair of Levis. And its J.C Penny what do you expect. Ill be back when I need more Levis 😝
Good sales today in and out customer service was good
Was looking for a suit for an upcoming wedding. Was nice that they had a large size section and was able to find one in my size.
The Sales Associate, Mary Jo, was the highlight of the day. She made my check out experience pleasant. She was cheerful and helpful. I would have given JCP 5 stars but the in store inventory is sparse in Joliet. I usually shop online. I did leave the store with Liz Claiborne merch on sale and had JCP Rewards. All good.
I love JC Pennys in the Louis Joliet Mall. The store has a great selection of clothing 😀😀.
Way to warm. Looking for towels but that area was in such disarray left with none. Very limited on bedding as well. Store needs an overhaul.
I always go to Sephora I like to take my daughter the beautician there. She only uses their products for her facials and makeovers. 😊😍
The pic lady was great her name was Nicole and she did a great job
I like Pennys and all, but the store has changed a lot in the last few years. I dont find as much as I used to for a reasonable price. So my shopping there is very minimal.
There are a lot of sales today
I am so sick of their commercials I wouldnt shop there if the merchandise was free. There is such a thing as over advertising.
Love this JcPenny. I drive from Cook County to shop here. Nice, clean store and wonderful customer service. Great selection. Safe enviroment.
Good merchandise, but try to find an occupied check out ...and even more fleeting...try to find an employee on the floor to inquire about product . . . No wonder there is so much wonder in the brick and mortar.. . . .
This JC Penny. Oh my god.I was here last year with my Girlfriend while she was trying on clothes, and they literally have seats EVERYWHERE for dudes. Not just that, but comfortable seats.And they play the most relaxing music.My girl didnt even notice I was sleeping, and before I knew it; Bam! She was wearing some green ass dress, looking damn fine and I was ready to leave.I got home, and she was just gushing about how great I was, sticking around the whole time.This JC penny knows whats up.
I usually only visit Sephora and the hair salon at JC Penney, Joliet IL, and always have a great experience. Angelina at Sephora was very helpful and thoughtful today when she assisted me in picking out make-up brands, colors and products. Then at the hair salon, Erin really knows how to mix and apply color with perfection and how to cut my fine, thin hair. I recommend Joliet Sephora and the JC Penney salon services!
For an older brick and mortar store, they still manage to carry good brands at fair prices. Will continue to shop here .
OH MY GOODNESS. I freaking love this place. They have AMAZING deals and super cute outfits.
They always have season sales with additional hidden discounts . Youll be surprised to find winter jackets for under $30!!
I thought the prices at Penneys has gotten quite high, wont be shopping there much.
Great customer service!! Found what I needed and then some. Great shopping!
There are always lots of great pieces in store. Definitely consider consigning there!
JCPenneys Great for their coupons I havent been getting too Lucky in finding for me but everybody else has been finding a lot of items that they like for a good price
Great selection of merchandise and reasonably priced. Think I may start shopping here more!
Good store well stocked.
Prices are usually high, but stacking sales and coupons allowed me to get 2 items of equal value for less than the price of 1.
Came into jcpenny to some sketches on sale 39.00 ring up 59.00 fake price cashier wad ruled not happy shop in all time next time just ask for manger
I had a gift card that proved difficult to use. Shannon was very helpful in getting my transaction done..
Love their clearance section, which has been moved to the back of the store btw
Great place to shop. Great deals. Purchased some swim wear and gift for grand daughter
Nice store. Convenient. Have items in stock.
Great selection as always.
Low on stock. But still good prices and lots of cashiers.
Always find clothes for here thanks
I was looking for something to wear to my Mothers funeral. I found the perfect outfit and shoes.
Horrible customer service. I called to check if they had a specific item and the same woman hung up on me twice.
Women working in the drapery department is very helpful and does goes above and beyond to get you the best price
Very empty. The staff that I interacted with didnt seem as if they even wanted to be there either
I always love shopping at JCP. Always great deal, staff, and plenty of coupons available to use on purchases.
Not a lot of stock and messy/disorganized.
Always good for suits, staff very friendly
Typical JC Penny location
Took asking 3 different sales associate to get help in shoes department. Then out of item we wanted.
Nice & clean, sales arent that great.
Get my Cubs in baseball gear here and gifts Levis good shoes I love my pennies
Great day shopping great assortment of clothes super friendly and helpful workers great prices
Love this place always has the cutest clothes in a wild variety of sizes
Looks like theyre ready to close the store. No selection
Found some really good deals and saved a tone of money
Polite, clean, priced right. One star off for lack of background options
Great store, decent prices if you know how to work coupons. Sephora inside too.
BEWARE WITH PROMOTIONSI GOT A THERAPEUTIC BED AND MATTRESS AS PROMOTION WITH OUT INTEREST FOR 24 MONTHS ,WE PAID IN FULL BEFORE THAT ,AND KEEP USING JCP CARD FOR MANY OTHER ITEMS AND WE RECEIVED THE CHARGE FOR THE INTEREST EVEN AFTER WE PAID IN FULL, AFTER MANY CALL WITH MR. RIVERA ,SAYING THE EVERYTHING WAS ADJUSTED ,WHICH WAS NOTAND I CALL AGAIN TO CLEAR THINGS OUT A PERSON NAME NELLY ANSWERING AND SAID THE SAME THING NOTHING HAPPENSAND CALL AGAIN AND SPOKE WITH THE MANAGER NAME ERIC , IPAID A BALANCE AND I CANCEL JCP CARD .JCP NEED TO GET BETTER INFORMATION TO COSTUMERS ABOUT THEIR THEIR PROMOTION OFFER
Thankful for Brandon who took care of my purchase. Very nice young man and an asset to your business.
Service people are always nice and helpful , modern fashion , good prices .
Just picked up online order but very clean and excellent service!
Was not that crowded, had a lot of stuff and not expensive for good brands
Photo services, hair salon, mens, womens, childrens, and household items of here. Very helpful and friendly staff.
Great sales
Great place for mens dress clothes, but the staff is not knowledgeable about the inventory and not much help
Everyone needs to go shop here they really have nice stuff.
Love this store get all my gym shoes here great prices
It was very nice and good customer service
They have a good selection of items and great sales all year round!!!!!
Alexandria in the returns dept had poor customer service. She slung my bag at me. Customer service is everything & this was a first at this location.
Nice selection of womens clothes, also very good selection of shoes.
Good Selection, the store is always way too hot to shop in
Always great shopping at Pennys they have some great new fashion
I like their merchandise. They have good sales.
I am surprised this department store is still open. My familys favorite store.
Had a great photographer for my fussy 1 year old and she was very helpful
I dont enjoy the store as much as I used to. Their clothing for women of the older age. Just not what it used to be
Always get my haircut there. Erin is super great.
Nice and clean place to shop lots of good sales
They literally always have what im looking for.
I had a problem with a lost card and paying my bill. The ladies who helped me were marvelous.
The cashiers were very helpful
It is nice they have long mens dress shirts and long ties
Clean store to shop is a plus. The clothes are nice, especially for the guys.
Have to look for an employee other then at the cash register wasnt impressed at all no one at the fitting rooms and they were a mess
They have a great sale going on
Only large store left in Mall and still couldnt find one mens coat!
Store has great deals at times. Friendly staff.
Went through for a quick pickup of some luggage. Overpriced but discounted 70%
Didnt shop but store looks great
Visited photo studio for holiday pictures. Very smooth and timely
Everything you need in one store. Good prices.
Lots of selection. Reasonable prices. Easy location. Saphora inside.
The help was Very Friendly and helpful. Only their prices seem a little high.
Great store, employees, and sales and clearances. LOVIN IT.!!!💖😊
I love the people that work jpenny store and they take of you
Clean, stocked shelves, employees wearing masks
Its a nice store with reasonable prices.
Awesome sales and associates. Good choice of.clothes
They made the return process super easy
J C Pennys is a great store for your every need 5 stars
Good prices with coupons and rewards
I shop at JCPenney because it has affordable big and tall clothing
Very long line online pick but CORI WAS VERY FAST AND NICE
Love penneys! Very affordable, helpful staff.
Enjoyed my shopping trip.
Get my hair done there and I love the place
Actually service was pleasantly good. No hassle return
Very nice sales on mens Polo shirts
Love the jewelry and clothes designed
The return was quick and the cashier was very nice
Too much online not enough in the stores nothing like it used to be when I was growing upI
Great prices and many deals
Total reviews rating 4.2
199 Reviews for JCPenney 2023:
Review №1
2022-04-20Great place for the whole family to shop but it could use more petite clothing for women, very poor selection of petite clothing.
Review №2
2022-03-06One person smiled and said HI.Another customer asked where the other dressingroom was and the employee just pointed.I asked the cashier what the return policy was. She said 30 days, it will be on your receipt. As she rang up my dress I saw the information on the counter. I told her it says 90 days. As I take a picture She says oh, well I say 30 days to be on the safe side. She hands me my receipt. As I look it over I tell her its not on my receipt. She says youre fine, you took a picture of it. :(I give a little giggle and walk away.
Review №3
2022-04-20Weird layout, and odd additions that feel like stepping into another store completely. Shelves and stock seems very slapdash and sporadic. Store felt understaffed and was a shining example of both why and how department stores and malls in general are dying.
Review №4
2022-06-16I love going to JCPenney! Great selection, always staff around to help. Cant wait to go again!
Review №5
2022-03-03Went to JCPenney Optical to order glasses. I like the fact that I can use my JCPenneys card to cover the cost of the glasses and interest free for 12 months. I would definitely recommend both stores.
Review №6
2022-01-08Took family photos in their portrait studio and the photographer was amazing handling my little 2 1/2 year old niece. Pictures came out beautiful!
Review №7
2022-05-19Very disappointed. Prices have gone up. There is no way Im going to pay $50 for a pair of mens shorts.
Review №8
2022-01-22Nice people. Young blonde girl at womens depth was very kind to my mom in a wheelchair to try on clothes. Appreciate her
Review №9
2022-01-13JCPenneys is pretty good they have good quality clothes however the only thing I complain about is when I went in there last time there was hardly any registers opened so I just left my stuff and I didnt get it because the registers that were open were too packed
Review №10
2021-11-16I came in on 10/09/2021 and I picked up an item I purchased online. Doug was working the pickup area and even though it was a fast transaction, he was beyond helpful and very pleasant! Kudos on your wonderful attitude Doug and keep up your great work ethic! I made sure to remember your name to ensure you get credit for your excellent customer service!