Delivery
Yes
IV & Respiratory Care in Belleville
Categories
Location on the map
Belleville, St. Clair County, Illinois, US
Service options
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 800-719-3335
Site: https://aerocareusa.com/?partner...
Site: https://aerocareusa.com/?partner...
Opening hours
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (94)
Paul was very helpful with the cpap machine. He does a great job of explaining things and gave us all the information we needed if we have an problems!
Dont give credit card info for autopay. They order and send wrong parts for CPAP devices and even have driving out to their area to get it replaced with correct parts, they charged me for both. Still trying to get refund.
James came to my home and thoroughly walked through the entire process of setting up and using the ResMed CPap machine. He was a very polite, courteous, gentleman and made certain I understood all aspects of using the machine!
The technician was very knowledgeable about the C-Pap machine and very thorough with the training that I received that I felt confident that I didn’t have to look at the instruction book to set up my actual machine.
This company is the best. They have ALWAYS provided me with excellent service, and they are just a phone call away, and are there to assist their customers. I am well pleased
Cheryl was awesome. Very informative and all questions were answered. I left with everything I needed to know about my new machine.
If you guys are looking for a CPAP supply company do not go with IV & RESPIRATORY CARE they are a deplorable and very bad business they have messed up my orders so many times on top of the billing issues and stuff and I dropped my cpap machine off may 12th to get it repaired and still havent got it back yet its ridiculous how many mistakes this place makes do not go here go somewhere else
Chris is, without a doubt, one of the best technicians to repair my power chair. He’s professional & courteous.
Was very easy to work with IV & Respiratory Care . The service technician was Timothy he was easy to work with !
My lady was very polite and nice. Easy to understand her instructions on cpap machine.
Very thorough explanation of the entire CPAP process, which was much more complicated than I thought it would be. The entire process was was very comfortable because the staff ready for me.
John did an excellent job showing us the equipment he brought for our young son! He was positive, friendly, and very knowledgeable not only about the product but the company as well. Not only did he give a great presentation but he was on time and made sure to give us an ETA when we called on his way to our home.
The visit ran smooth and quick. I WAS TOLD HOW TO OPERATE THE UNIT. I know where I can call if problems. a complete job, nothing more needed.
Sharold explained everything very thoroughly and let me try replacing the filter and opening the water tank for myself so I’d know how to do it on my own. When I got my previous CPAP elsewhere I was not shown anything regarding how to set settings or anything. Just received the CPAP and was sent on my way. I greatly appreciate the time Sharold took to carefully go over everything with my new CPAP with me.
I received my caps machine on April 25th 2022 ,I was show everything I needed to know I asked questions and most important he let me do everything . When first arrived I had no idea on what I was looking at. It was a totally different capa machine, I needed help and I got it ! Do Thsnk know Mr. Williams !!!
My CPAP broke 2 weeks ago. Took this long to do paperwork. Now its another month before I can get an appt. (Which they could have scheduled 2 weeks ago!!!)Then weeks more to fix the machine! Lord help anyone who needs oxygen!
The respiratory therapist called ahead and was on time. She was very informative and took time to listen to my needs. Very nice experience.
Very kind and patient explained thoroughly answered each question never felt rushed she made sure I understood everything before I left no waiting around was taken care of immediately
Extremely caring employees who are there to assist the patients and make sure their questions are answered. Sharon was awesome!
Paul is knowledgeable, friendly, and quick. He made sure I knew how to use my products before I left.
Maureen was great. She explained everything in detail. Great help with all my needs and questions
Excellent set up demonstration!! Very know and attentive to all questions!! I highly recommend this company!! Thanks so much !! Don Schroeder
I had an apt with Paula! She’s awesome!. She was knowledgeable and took great care of me.
Cheryl was professional and knows her job. She was great
I spoke with my tech guy three days ago. And we sit up a time so he can deliver the equipment and we touch bases on how to use the equipment and I sign my release papers to him. And on his digital tablet as well then he let me know what he want me to do with the equipment tomorrow so he can pick it up I give him two thumbs up he was really detail about how things should go on. He was very professional.
Kelly is a great person and she takes the time to explain everything about your cpap machine and mask.
Courteous, prompt, professional service provided IV Respiratory Care. I feel secure in their care. Thank You IV!
Kelly explained everything about my new CPAP equipment very well. She is a good teacher! It was a pleasant experience!
I have been very pleased with their service. If they are not able to handle my request immediately, they call me and explain why, and when it might be that they take care of the request. They are very good about explaining everything to me, and keeping me informed. Im very happy with them!
IV & Respiratory Care always goes above and beyond to make sure to deliver supplies in a very timely manner. They notify you with an expected delivery time and always provide excellent customer service skills 😍😍😍 Thank you guys for great service!!!
Nathan Thomas, the technician who came to my home gave clear explanation of equipment and how to use it. He was very helpful. If it were allowed, I would give him more than 5 stars!!! He is an excellent representative for IV & Respiratory Care!
Sales is super nice. Follow up is atrocious. Requested cpap pickup for three straight months with them doing so only on the 3rd request, yet they billed me for the whole time. 5 letters and 2 phone calls explaining that to their parent company - Aerocare all have been ignored. My doctor said there was a second company in the area...I would suggest you seek them out and hope you have a better experience than I did with IV & Respiratory Care. ETA: Wow! Just took the time to read previous poor reviews and there are many and theyre all saying essentially the same thing. Its very telling that the corporate response is a cutnpaste. Youve been warned.
Very nice and informative. Discussed everything to me and let me work with the cpap so I would know how to use it.
I have been using this company for 2 years now. First for my cpap needs and now for my nebulizer. They are professional, polite and efficient with getting supplies to you.
Was having problems with CPAP machine & MyAir app readings not adding up. The respiratory therapist Ryan refitted me for a smaller frame on my mask & also discovered there was something wrong with the CPAP machine. Theyve given me a loaner to use for the next month while my machine is out for repair. Great job on making sure my equipment is working well & is the right equipment for my needs!
Very helpful explaining how to use my CPAC machine and how to clean it.
He was great he explained everything to me very patient and caring. THANK YOU.
Great service. Maureen was very knowledgeable and answered all my questions. Great customer service.
Explained everything very well how it worked and how to clean after each use and at the end of the day as well. he waited to see if there any other questions before John left. Everything was very well done and and explainedbefore he left.
The Respiratory Therapist was amazing! She was able to get my ResMed machine set up and walked me through the entire process professionally and concisely.
Paul was very good at explaining my replacement equipment.
They did not fill an order I had that was paid gor for five months. They blamed my sleep doctor, which doesn’t make sense. My insurance requires I get a new prescription once a year. They waited so long this finally expired, so I had to make another doctor’s appointment to write another prescription for the supplies.They told me there was nothing they could do, blamed the doctor, which makes no sense.Finally, I had to talk to a supervisor who said they were using another company to process supplies, and they have stopped this.The Velcro straps on my new design mask don’t keep attached all night, either design flaw or production error, so I get major mask leakage at night. They refuse to replace. They suggested I use safety pins to hold it together.
Great service, very professional. Maureen is very informative, and super nice.
So far so good. They called me to check after a week. Got me back in to update to a different mask and had zero problems. I’m usually critical of places so all I have is their rooms look they put zero budget towards their appearance and the waiting room / narrow hallway laughably has three chairs that look like they found them outside a dumpster.
I was very happy with the service. It was all explained to me and it was quick
I love how quickly they respond whenever I have trouble with our concentrators or when we need supplies. Very dependable and always friendly, even the operator. Thanks guys for your service!
Ryan was very friendly and explained everything great
Initial appointment with them was okay, although a bit rushed. Follow up contacts they have treated me as if I troubling them with a question. But worst thing is when they repeatedly contact me to order supplies and insist they cannot quote me a price until I make the order after which they will have someone call me with a quote. How could they place the order without knowing the cost? I routinely receive bills with one fee for around $8.00 then show total owed $59.XX with no explanation of the remaining charges. Once they are paid it seems to take months before the payment is reflected on their statements. I may receive 2-3 bills in one week then not receive another for 3 months. Theres never a thorough breakdown, I called them out once for billing more than my insurance claimed they could bill me and they immediately said then just pay the amount they show. At this moment I have received three bills in the past eight days none of them are detailing the amount owed. Im tired of calling and essentially talking to someone who does not appear to know what they are doing so send me a proper itemized bill and it will be paid. Otherwise, it wont be.
Always on time, Employees are always very nice and respectful and very knowledgeable about their equipment. Awesome company!
The irregular billing and occasionally shipping supplies to the wrong address was bad enough, but it has been even worse since Aerocare purchased the company. Expect to be slammed with repeated robocalls from Aerocare hounding you to reorder supplies.
EDIT: Things have really gone downhill since they were bought by AeroCare. I get daily calls to try and purchase new supplies from them, even as I have told them I dont need them at the moment. Im an adult, I know when to order my own supplies. Its almost like a sales pitch at this point to sell more stuff to increase their bottom line and bill insurance more. I wish they had stayed local and continued offered personalized and professional service.Wow. Also wondering what went wrong for the one star reviewer.Since they have been my provider of a CPAP machine, I have had nothing but excellent and kind service from them. The technicians are friendly, appointments are kept, and the billing has been straightforward and timely.I would definitely recommend them if you need their services.
Although the c-pac was not for me the staff at IV care were professional, knowledgeable and friendly. I would recommend them for your health needs 100%.
Ever since AeroCare took over, this is the SECOND order IN A ROW that my supplies were not shipped!! I order mine and my husbands at the same time. For the SECOND time, we have received HIS supplies, and more than what was ordered (they sent 2 extra masks). But did they send ANYTHING of mine?? No. Again. No. So now what?? Are they going to express ship it since this is the second time in a row this happened? If you are looking for O2 or CPap supplies, save yourself the headache, and go elsewhere. This place is USELESS. I havent even mentioned the 4 phone calls and 1 hour it took just to make this order I have been woth I RESPECT for what will be 5 years come April, and NEVER had one single issue before this joke of a company took over!
Horrible service. I have new equipment coming in a month and a woman in the phone, withe people in the background telling her to say that I cant talk to anybody for a month. I wanted to take care of this in next couple of weeks and she emphatically told me sir, you dont understand, you are not eligible for equipment for a montn. I said, I am not eligible to talk to anybody and get it arranged either?already got calls from 3 other companies that want to talk to me. you think they want to talk to me and get a signed contract as soon as posible. great business model.
I showed up for my appointment. This COVID has everything kinda weird. My checking was flawless, she took me to a room, and then Kristen came in. What customer service. Way above board. She showed me my machi e. And we went through all the gadgets. I was apprehensive about using one of these. My first experience with one was sleeping next to one that sou red like an iron lung. But then she let me pick a mask and we put it on. Then she hooked it up and turned it on. All my inhibitions went away. I told my wife Im pretty excited to try this. Kristen told me it will take 2 weeks to a month to get used to it., Well not sure its going to take that long but Im so ready for a good nights sleep. Ive basically been in customer service my whole adult life. IV &Respiratory care can write the book on it. My worries were gone when were gone.
Great service, very helpful, fast and kind. If you deal with the local STL people that used to be IV and Respiratory Care, they are top notch.
There was no wait.When I got there I was immediately taken to a room and was completely informed what to do and how everything worked
Paul thoroughly explained my new Cpap device.
Horrible customer service don’t waste your wor money
The people at this office said they would handle my insurance claims, told me what my responsibilty for payment would be and soob after i received a bill for a substantial amount (10 times) more than I was originally told. Not to mention, my first appointment was scheduled over the phone, and when i arrived, they told me that it was for a different date, and rushed me through the process of information training on the device i was to be using. Everyone i have talked to has been extremely rude, with the exception of the technician that explained the device, office management, billing support, insurance expert .. Stay far away from these crooks.
They are always very prompt and super friendly! I highly recommend then. 💯
No complaints, on time, friendly and helpful.
Very polite people and on time delivery
Danielle was fast, efficient and friendly!
The guy was super nice and made sure I had everything I would need and answered all my question before leaving.
IV & Respiratory Care is always responsive to customer needs.
Great service 5 STAR POOR COMMUNICATION 1 STAR related to online account never accurate OR UPDATED always says 0 owed still waiting for payment on bi pap machine to be removed from card
Horrible customer service. Takes weeks to get supplies. They use the fact they are under new ownership as an excuse to not send supplies in a timely manner. They canceled my last order, but couldn’t tell me why. They do not return calls. Very frustrating to deal with.
Seeing IV & Respiratory here with only a single 1-star review made me sad. I ran to them after the evil billing mess that Convacare put me through and its been nothing but pleasant. Everyone Ive dealt with has been friendly and I havent had one billing discrepancy - where with Convacare I would have to scrutinize every detail to make sure Im not being double-billed for what the insurance already paid.
I am happy that they are able to make accommodation for me with my needs at this visit.
Paula is Amazing with Her Caring Heart and Attention to the Patients needs , Would Recommended Her and IV & RESPIRATORY Care To Anyone! Thanks Paula For All You Do, You are Appreciated !😊🇺🇸
Scammer company they rent it to you make sure it is not functioning then try sell it to you by sending a bill and threaten you to take you to court and see you used car salesman and best
These is a great company to work with for your medical supplies!A lot better that medical WestHas no customer service experience what so ever they cannot remember your name.I have been with IV RESPIRATORY FOR THREE YEARS THEY GET AA +++++
Friendly, and helpful. 5 stars!
Most satisfactory service
Very nice people working there. very helpful.
Very professional experience
Always easy to work with staff!
The people are extremely nice and are willing to good above and beyond for their patients.
Great staff!
Horrible customer care...told us to use duct tape on our hose.....
Great service as usual.
Always Professional and Helpful!!
Nathan was polite and performed his service well.
Total reviews rating 4.6
94 Reviews for IV & Respiratory Care 2023:
Review №1
2022-07-09We were having an issue keeping my husband oxygen level up. I called and there was someone here within a few hours. Ryan, our tech was great. I learned so much from him about the things to watch for when tubing or the water tank need to be replaced. We have been very pleased with the service these guys provide.Thank you
Review №2
2022-06-23This is my 1st experience with Adapt HealthThank you very much for working with me while I WAS IN ofallon T the dentist when they called. I was suppose to have picked this on Monday & you managed to set it up so I would not have to drive back I n Monday from Troy to pick everything up. Therefore saving me gas & time to have to come back.Wonderful
Review №3
2022-07-26Called with a problem with my portable oxygen. Ron sent Ryan out to look at it and had to replace- They had a new one on the truck. Was taken care of immediately- All were professional and courteous and the service was fast. Ryan and Ron were exceptional.
Review №4
2022-08-19Paula Did an excellent presentation of my new CPAP. She is very knowledgeable and she explained everything very clearly and went to great lengths to make sure that I was fitted with the mask that was right for me. I was very pleased with the visit.
Review №5
2022-05-14Paula was great explaining things to me and showing me how to use it. I am just having a hard time getting used to it. I keep gasping for air. The machine is so quiet. I think it might be easier to use if it was more like a bubble instead of fitting over just my nose and mouth. But I will make myself use it because I know it will help me.
Review №6
2022-07-13Sharon, my respiratory therapist, was very knowledgeable, helpful and friendly. She made my visit enjoyable and at the same time she was very helpful in helping me find Cpap mask that would work for me!
Review №7
2022-06-05My experience was great! I was assisted by a woman named Paula. She was extremely helpful and nice. She gave me plenty of information and made sure I took my time making a decision.
Review №8
2022-04-15I just spoke with Sharon from IV care she was extremely professional and helpful. Did all adjustments on my machine and ordered my supplies with in 10 minutes. Outstanding service!!!
Review №9
2022-05-21We are very happy with James and Aero Care. James is a kind professional person who adapts easily to his patients needs. Aero Care as a company is well organized and helps care givers stay on top of their loved ones needs. We are VERY happy with the service and personnel at Aero Care.
Review №10
2022-08-19James did an excellent job with my new machine. He took time to explain all the new features on the upgraded equipment and made sure I knew all features and how to maintain it.Thanks