Online care
Yes
Innovative Express Care - Downers Grove in Downers Grove
Categories
Location on the map
Downers Grove, DuPage County, Illinois, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Appointment required
Yes
Phone: +1 773-270-5600
Site: https://innovativecorona.com/
Site: https://innovativecorona.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–12PM
- Sunday:8AM–12PM
Comments (199)
Highly recommended. Excellent clinic especially for Covid-related care — testing, vaccines, anti-viral, etc. User-friendly web portal for scheduling appointments and easy access to the patient’s medical records, including immunizations. Great customer service - professional and friendly.
Website and Registration user friendly. Would suggest alternative such as phone access to schedule Covid treatment for the elderly who do not have internet access.Staff and their efficiency is great!
My experience at the Downers Grove location was great. They were quick, efficient and the PA who discussed my testing with me was thorough in his line of questions and future treatment, if necessary.
The staff was friendly and efficient. Everything was thoroughly explained. Questions were encouraged. I will definitely use their services again.
Easy scheduling. Quick appointment. Contact number available if needed.
Staff was friendly and efficient. The whole process, from confirming registration information to the actual test, took no more than 5-10 minutes.
Clean quiet, orderly. Did not feel rushed. Good explanation. Professional staff.Website quite easy for pre- registration.
Overall, I got what needed to be done (strep and COVID test). There were two ladies at the front, a tech working the computer and another doing pre-testing. The tech doing pre-testing was not very welcoming and when asked what the purpose of the visit was, she immediately said “strep is not infectious”. I was a bit confused and felt dismissed right away. She asked about symptoms and because I did not give her yes or no answers, she got frustrated. The NP came in and was more conversational and inviting and I explained the same set of symptoms as I did before, and she suggested a COVID test on top of the strep test. The tech came back in and was very accusatory, asking why did I say I had no symptoms when she asked. The nature of it was so unprofessional I couldn’t even come up with a response. I usually do not write reviews but I feel rather strongly that a providers emotions should never taint a patient-provider encounter, and this one surely did, leaving the worst taste in my mouth.
Great experience! Start to finish! Staff was so sweet and courteous. Highly recommend 👌
Everyone made you feel good being there. From the front desk Administrator, to the woman administering the test who was cheering us on, to the PA who was very informative. I’ve honestly not been to a better place. Highly recommend this place because of their staff.
Staff very professional and accommodating. Facility very clean. No wait time for my appointment
I made an appt for the first dose of the Covid vaccine for our 7 year old son the night before. I was told to click the link when we arrived and sit in the car. We did so when we arrived and maybe waited less than 5 minutes before they messaged us to come in. We checked in and waited maybe another 5 minutes before we went in for our son’s shot. The woman administering it was very polite and professional, as my son was a bit anxious. She explained to him what she was doing and tried to put him at ease before the shot. It took less than a minute and we waited about 10 minutes after to make sure he didn’t have any immediate reactions. After the 10 minute wait we left. The location was convenient and the website was easy to navigate and made an appointment. The facility was clean as well. We have been here before to get Covid tests after a trip out of state and will continue to come as needed. Overall I give it 5 stars.
The team is wonderful! Very friendly, communicative and throughly explain everything. Thank you!
Got in fast, Staff was super nice.I will recommend to anyone I know
Staff was very friendly and patient with our young kids, and the process was fast and efficient.
I came into innovative express this morning to get a copy of my vaccination card. That was accomplished in no time and then was told that I could get my booster shot. I did that.Then I used the restroom. There were no paper towels in the restroom, and there was debris all over the floor. I did mention to gals at the desk that it needed to be cleaned. I also noticed that the carpeting was dirty and needed to be vacuumed. The hallway was also a mess. I would think that cleanliness would be at the top of the requirements of a health care facility.
Great staff, very nice and welcoming. Answered all my questions…I’d recommend it.
Everyone is friendly and made it such an easy appointment with the online registration. This location is better and brighter compared to the old medical office. If in need of another Covid test, I will definitely choose this place over others.
Question, I went in, for the salvia, Covid Test, as I was about to embark, on job searches, and wanted, to make sure, I was Covid negative, going into my job interviews.I spat so much and hardly a drop went in. Had someone give me a new tube, made her watch me do it, in case I made a mistake. She said I was doing it perfectly.Still could not get much in the tube after a full 5 minutes of constant saliva . Of course a few days later, got the email, the testing did not reap enough saliva. Why was I charged $125??
This place is a life saver. They offer the monoclonal antibodies treatment for Covid. I was seen on time, everyone was quick, professional, the building is clean. Carey RN was great and excellent IV skills. So grateful for this place providing this treatment.
Professional and very knowledgeable StaffGreat service! Easy to make an appointment.
What a well run organization from top to bottom. In a crazy time like this, you want to talk about efficiency this is the place. From the time you check-in when youre in the parking lot, to checking in on the inside, to intake of vitals, tests, communication, and before you know it youre done. Under the circumstances best place to go.
The staff was amazing but I texted when I got there and had to walk in to get seen. They had no record of my appointment. Their technology system seems to be having some issues. I ended up being there almost 1 hour for my booster.
Efficient, quick. Provider very professional and knowledgeable.
Polite and professional! Got checked in promptly and brought to my personal room. Information and summary by a provider took all of 15 mins. Nurse came in shortly after and got the IV started. Longest part is the hour observation wait time post treatment. The IV bag reads as a regular solution but they mix the treatment in with it. Only confusion I had.
Great experience. Very easy test. Staff was superb.
I came in for a Covid 19 saliva test then realized that I actually needed the nasal test because we needed results right away. This was my first Covid 19 test and I was terrified. The sweet young lady who performed the nasal swab assured me that she’d be gentle and I’d be okay. She was right and I was shocked at how comfortable it actually was. She didn’t stick the swab way up into my nasal passage, she was so gentle and comforting!From the upbeat, welcoming and kind receptionist to the young lady who performed our test, our experience was more than what we expected and we couldn’t be more satisfied! Thank you for making my daughter and I feel so comfortable! You ladies were awesome and we will definitely be back here if ever we need another test!
I really appreciated how I could make a same day appointment for a covid test and that my appointment went quickly. However, besides what looked like two separate rooms, this place is just one giant room with curtains separating chairs for their rooms. Two people opened my curtain and called me by another patients name while I was there for five minutes. When I checked in, there was no privacy whatsoever so everyone in line could hear my personal information as well. It was all really unprofessional. Reminded me of a covid testing site I went to at a hotel once rather than an immediate care. I would recommend for covid testing but not for anything else.
Appointment started on time. It was very organized sending texted messages and reminders. The people in there very extremely nice and gave me a lot of information. Also very clean and quick.
Great experience, really refreshing to get covid test with actual medical staff after having some questionable testing experiences. Rapid back after about 30 mins! Super fast and easy to make appointments.
Very helpful. We were stressed out because we needed a covid test two days before our cruise and the staff assured us results would be back in plenty of time.
I went here for a COVID test with my daughter and we really had a good experience. We made an appointment online and went on a Saturday morning and we got right in, there were very few guests there, just a few. The check in went very smooth. The layout is fine as it appears to be using an old medical practice with the usual waiting/check in, exam rooms, and not much else. They took my daughter and I together which they asked us first which made everything go smoothly for them and us. Two for one. The people that saw us were very professional and efficient. We got instructions as we went regarding the test and next steps, they answered all our questions, and we were done quickly. We got results in about 48 hours (they estimated 2-4 days). We both tested negative and expected that with only sore throats, no exposure to a confirmed case and no other symptoms but we both had heard that can be the only symptom and we both wanted confirmation. We will definitely go back if we need to get tested and we will recommend this Innovative Express site to others.
The website reports if not covered by insurance covid testing for both evaluation and test is $250. I was billed $400 and told it was because it was a rapid test. Many other local facilities charge less than half this for the same services, including rapid testing. If I had been aware of this cost I would have never agreed to testing there. Also the PA evaluation and consultation was a total joke, no actual assessment but it cost $250. Go elsewhere.
I love this company, innovative express is a Pinnacle of health in my life.
The staff was extremely friendly and helpful. The only thing I would suggest is because you have to hang out for an hour after the IV treatment there should be more comfortable chairs.
There was a wait at all the hospitals and Innovative Express care had exactly what I needed. Thanks for everything!!
After trying for an hour to reach someone over the phone I was able to speak with someone at the main office. They assured me this location stayed open until 8pm. I just drove an hour in rush hour traffic to have someone apologize to me because they dont have a phone line right now and the other person must have given me the wrong information. Thank you for wasting my gas & time.Get a phone!
This has been an overall bad experience. After scheduling my appt I received a text telling me click on the link provided once I arrived to my appt and to wait in the car until I am contacted by the medical facility. I waited 35 minutes and was never contacted. I then went in and no one even knew I was there.I went onto get my the first vaccine shot (Pfizer) and my arm started bleeding from where the needle was inserted. This does not seem normal to me because everyone I ask about this, said they did not experience bleeding from getting the shot.Another thing, I was scheduled for my 2nd vaccine shot to come back in 15 days. When I checked online with the cdc, the instructions is to wait 3-4 weeks before getting the 2nd Pfizer vaccine shot. So now, I dont trust that this location knows what they are doing. I will have to find a new location and reschedule.
Staff was informed and helpful in providing me with information I needed re PCR testing.
Everyone was so nice and knowledgeable. I was in and out in 10 minutes
I arrived for a Covid test early and watched several of the employees walked in without masks. They set up for the day without masks and finally put them on when patients were invited in. I was called into a room for my Covid test and asked several general questions by a nice tech. What was strange is the 1/2 open lap top where I could see a man walking around in a room. After my test was given the lap top was open and the tech began calling for the man. The man was in casual dress obviously in his home. He closed the door and sat down at the camera. The tech asked how is this going to work? He replied going forward I will just watch . I asked what was going on and the tech said he (Beverly told me who he was would ask me questions and she left the room. He then began asking me the same questions. I let him know I already answered them and told him this was very awkward. I asked if I was not getting charged for a Dr. Appointment and he told me the insurance wouldnt pay if he didnt talk to me. I told him I did not feel comfortable and wasnt experiencing any symptoms and should not be required to meet with a Dr( who was never introduced as one) . I then left. Rapid results came back in 2 hours. The PCR 3 days. My husband went later that day and wasnt required to see the zoom Dr. And got results 24 hours before me. My mom went two days before me, didnt have to see the zoom Dr and after 5 days has not received her results. This seems a little shady to me.
I have received all 3 of my CoVid vaccines here at the DG office. The appointment and check in are automated via the smart phone, so everything was smooth. In and out in about 7 minutes!
They were so nice here. Thank you for taking care of me.
Efficient and considerate. On time.Question: the Cna entered the Pfizer dose data on my Vaccination Record Card as Exp 12/4. Does 12/4 mean this particular dose will expire for continued shot administration as of or after 12/4/2021?I look forward to your reply.Thank you.
Fast, professional care. I was there 20 minutes earlier and they called me in 15 minutes earlier than the appointment time. That was great!
Great people, they helped my wife and I so much with their monocolonal antibody treatment, within 24 hours the severity was gone and we were able to finally be comfortable.
Got an appt same day I called.Appt on time.Medical personnel very polite and personable and efficient.Would highly recommend this facility.
Fast, friendly, organized, and very knowledgeable. So grateful they are here! 😄
Friendly attendants. Quick service. I was a walk-in and serviced immediately for second booster.
TERRIBLE! Took my grandmother there for a COVID treatment and the nurse couldn’t find the vein after trying SIX - SEVEN times. Her entire hands/arms are black from blood and the incompetence of the staff. There was no one else available to help the nurse. I’m not sure how what is supposed to be a trained nurse could not find a vein and sent my grandmother home without treatment due to her incapability.
Easy to get an appointment for a COVID test. Great check in procedure, and quick and painless PCR. Would recommend this facility!
I thank you for your so kind professional services. I want you take care of testing complete by email me the results as earliest as by tomorrow. Because I have to leave country for overseas travel March 23 early morning and have to carry printed pace testing results to show it at my destination airport in order to be allowed in. Please help me to get it earliest Monday ( March 22). Thanks again.
Extreamly professional from the moment I walked in. I highly recomend this location.
We had to drive back after our first test results because we felt (which has now been confirmed) that our tests/names were switched. We suspected they were switched after earlier home tests were done. We were told to go in the test room together for which Mohammed administered the tests.
Very well organized group. Quick and efficient! just make sure you pre register when they send you the link and it will cut your time down at the check in booth. Opened the test kit in front of you and did the swab at your car while you waited.
My wife and I registered for tests online at the same time. She may have been exposed so chose the PCR swab. I chose the saliva test. Our appointments were 30 minutes apart, no big deal. However, she was given a CHOICE of saiiva or swab, which should not have been given. She was a swab candidate only. I was given the swab and told they do not do the saliva test anymore because it is inaccurate. Two appointments, 30 minutes apart with two totally different protocols. We need our results by Friday (this is Tuesday) because of a medical procedure I am scheduled to have next week. We are promised the results by then, so well see. A lot of other reviews have shown far longer wait times. This is an indoor building, not crowded today, and we were taken before our appointment times very promptly. But it is obviously just occupied since it is pretty much vacant of furnishings. Thats OK. I just hope they give us our results on time, accurately, and bill Medicare as they said they would. Based upon the other reviews and our experience so far Im nervous about this outfit.
The young African American lady who took care of me was outstanding. She was extremely efficient and courteous.
It was so easy to secure an appointment, and there were many options for same-day testing. All of the health professionals were astute and friendly, and they made sure to explain the process so that I felt informed and comfortable.
Not recommend. Went with my family for testing last week. Agree the place is very unprofessional and disorganized. We wanted a Saliva test but we’re told they ran out of supplies so we did PCR. After swabs collected, we are told by another person that they do offer saliva tests. Also they try to harvest a bunch of your medical info unnecessarily in the registration process. Thankfully we got the results back, though just a text. A far cry from the high quality and innovative care advertised in the website.
I was trying to talk to billing department and the women was very rude she was very unprofessional didn’t have an answer for me so she put me on hold for 30 min and disconnected me at the end .
Quick, painless, though slightly uncomfortable visit. Staff was very friendly and polite. If you’ve ever had the PCR test, then you understand the uncomfortable part. Was in and out in no time.
My husband and I followed clear instructions to register online for the saliva test, and the only appointments were in Downers Grove, an hour away from our home. This seemed worth it for a saliva test with quick results. On arrival we waited nearly an hour past our appointment to be informed they don’t do the saliva test at this location. The website is very misleading and I would not have driven an hour to get a regular PCR test that I can get a block from my home. Very frustrating.
The appearance of the office is a bit run down but the staff were wonderful , very friendly and professional. They got the job done quickly and efficiently.
So easy!!! There were a ton of appointments for this week, registration and check in was seamless. Great experience!! Thank you!
Gotten my test here twice now, and both times the whole process was very smooth. The first time, it was warmer out and the tests were done at your car. The second time, the tests were done indoors (I went on a Sunday afternoon and there were only 4-5 other people waiting to check-in to get tested). I had booked my appointment online two days prior. Pre-registered when given the link to do so (made check-in super quick and just a matter of confirming name and date of birth). I had known prior exposure for COVID, so I was approved for the rapid test. The rapid test is administered alongside the standard PCR for more accurate results. One swab up each nostril. My rapid test results came back within 2 hours, and my PCR test results came back to confirm within 2 days. They text you when results are ready, and direct you to their online portal. Super fast and easy!
We got great care! Everyone we came in contact was really caring and nice. They made us feel comfortable throughout.
This place is a joke! They keep you informed of when your appointment is with many emails and even a text but then when you need to be informed of your test results it is impossible to reach anyone. Place is filthy, no plexiglass, many staff without 3ply masks or masks not covering nose. Plus, they charge you/your insurance company an overinflated cost. Don’t go here- there are many better options.
Well if I didn’t have COVID I probably do now. Packed waiting room. I figured it would be a drive through set up to keep people separated, it’s not. They say to stay in your car until you get a text your room is ready, that gave me hope that I wouldn’t have much contact with anyone but when your room is ready and you go in it’s a small waiting room with a long line that winds around. I’m in awe if that’s considered safe protocol for a testing center testing during a pandemic. And they test 500-700 a day. Feel like I just got major exposure if I don’t already have it....Also on the website it doesn’t tell you that if they don’t think you qualify for the rapid test then insurance doesn’t cover it and it’s $150, so you have to decide on the spot. Would make a lot of sense if that info is on the website.
Everyone was extremely nice and professional here from beginning to end! I would highly recommend going here if you need to be tested.
This was not a good experience. While I appreciate this place is trying to provide services in our area, it was incredibly disorganized upon arrival. My husband and I both took Covid tests here. They did not open the swab in front of my husband. It was very chaotic and took 90 minutes. His test came back positive. When I tried to get my tests they couldn’t give it to me because they said they were having problems with their online system and couldn’t forward the results. We retook the test at another location and both of our results came back negative. There’s a lot at stake when getting tested for Covid. My husband had to quarantine for several days waiting the second set of results and a trip out of state was canceled. There is no room for error on this issue. Sadly, I would not recommend this place.
Excellent service very quickly and efficiently done! I would highly recommend Innovative Express Care got all of your testing needs.
My daughter, husband and I all got our tests done on Tue morning. We received our rapid test results within an hour of leaving the site. We then received follow up calls, texts, and emails in regards to the rapid tests. Our PCR test results, which typically take 2-3 days, were sent to us by Thurs and we also received follow up calls for those.
They were great delivering of the first dose, but never made the second dose appt. OR contacted me to make that appt. I DID ask about scheduling 2nd dose before I left from the first dose, and trusted they would contact me as they said they would. NO way to contact them to ask either !!
The experience was fast and sanitary. The workers were efficient and super helpful. Definitely recommend this for vaccinations.
Great facility and staff! Made the process easy!
Professional, efficient and excellent use of technology for communication. I also appreciate that they do the nasal swab for you.
Staff were professional, compassionate, and informative. I was very thankful to not have to administer my own COVID test here, and felt safe in their facility.
What a pleasure it is going to Innovative. In and out in 5 minutes!! Everyone there is personable and friendly. I have been there 6 times and always the same. Thank you.
This was the fourth time here for a Covid test and each time was in and out within 5 minutes. Results back within 4 hours. Exactly what I needed
Got both Covid vaccines in February 2021 - easy to book, highly organized visit, and above all, GREAT staff and experience! Will use Innovative for all our future medical needs. Highly impressed - thanks to all!
Absolutely horrible! After registering online first, had to wait 1 hour outside, only to have to redo registration inside. Employees take pictures of your drivers license and insurance card info on their cell phone, which is absolutely wrong and insane! I will also report to BBB. It has been 6 days and no PCR test results, can’t talk to anyone, no one responds to multiple texts and emails. I have contacted my insurance to let them know I never received results and to dispute the charge. Not the right thing to do in a crisis situation when people are worried about our health.
They were able to change my location that instant since I accidentally chose the wrong one. Very nice, only thing guy nurse hurt my daughters nose 😕 but other than that it was easy and quick!
Website advertised rapid tests with no symptoms or known exposures, so I made an appt and drove 30 minutes to downers grove to find out that they would only give me a non-rapid PCR test w/nasal swab because I didnt have a known exposure. The staff were nice, but have no knowledge or control over the false info on the website.
Nice staff. Quick service at the clinic. The results arrived the next morning instead of at the end of the same day.
Great place, caring people, very professional.The whole procedure took 1,5 hours.I would recommend to anyone.
It was dirty Inside. Not the employees fault but the company’s fault. And the poor employees are left with no AC and it’s hot in there!
Grateful for access to Covid testing but would appreciate more thoughtfulness in intake report around gender. Offer more gender options than male and female or dont make gender mandatory for things that arent related to gender. Space as well for preferred names would be great.
Quick and easy...the online registration helped this process go quick. The entire staff made this process go fast IN AND OUT 15 MINUTES !
Quick sign up. No waiting past assigned time. Friendly staff. Clean room.Shot administered with great skill!👍👍👍👍
Great experience with PCR and Rapid testing, especially with young, nervous kiddos. These folks were kind, patient, and gentle. Highly recommended!
They were very helpful and kind.I came for the monocolonal treatment. I felt safe and comfortable.
Very clean and spacious facility. Professional and friendly staff. Swift service. Highly recommend!
The staff was very professional and very courteous
SCAM ALERT! - SCAM ALERT! - SCAM ALERT!Look over the reviews...Beware of this place. I was never told in person that they do not accept my insurance. 1 month later I receive a $445 bill. Better off going to Walgreens or CVS or your local township clinic. COVID TESTING for PCR test are free. No extra charges for anything unlike this place.If you want a refund or need to contact someone about anything its best you show up in person and talk with them face to face. A family member had to do that in order to get a refund for a rapid test that never arrived after waiting 3 days.
Great place, close to home, quick testing in and out. Friendly staff and people. Will tell family n friends go there quicker then other places.
Easy to make appointment. Easy process to check in. Nurse was super nice.
Very nice people at the facility but their follow thru is horrible. There is no way to talk to a human. If you leave messages or send emails they are ignored. I was told I would have Covid results within 2-3 days. This is day 7 and still no results with no way to get a hold of them. Extremely frustrating
My only suggestion is to get a recliner style chair to sit in during infusion and more comfortable chairs for the hour wait afterwards. That’s why I withheld 1 star
Do not go here. Please search other places. If you do not have Covid you will get it here. No plexiglass at intake, medical staff wearing flimsy masks. Cramming as many people in as they can. It is sad what people will do for money to take advantage of situations. They promised me results in 4 days it has been 5 days. No results, no way to follow up. Terrible service. Please do not go here.
The staff was extremely kind and the whole place is just so efficient. They made sure to keep it clean and organized, I was in and out for vaccines in less than 15 minutes.
Do not let me repeat do not get tested here. Rapid test results were positive and then I never got results for the standard PCR test. They said I needed both swabs for the test to be accurate. Looks to me as of they are just taking insurance money and money from people.
I strongly suggest going somewhere else to be tested, this place is a dump. They person that came in to do the test was clueless, the information she gave me was completely wrong. I had to get someone else had to come into the room to do the test, she actually knew what she was doing. Rude people. This place is a covid mill, filing as many in as quickly as possible for $$. Stay away.
Great MA and PA. They answered all my questions.
Well, you can take a look at the previous reviews and hopefully make your own mind up, however, I must chime in and say if you have insurance, or even if you dont, you are better off going somewhere else as this place is a complete joke! And the points Im about to make, it looks like the same complaints are coming up review after review so....the majority cant be all wrong.First, you can book an appointment via there website and the Chicago location or the Downers Grove location - dont bother because you have to stand in line REGARDLESS if you have an appointment or not and REGARDLESS if you pre-register or not (I did both and still had to wait in a line that wrapped around the building for an hour).Second, you can never reach a live person (there voice messaging even states - if you want to speak to live person press 2), however, you will be sent to a voicemail to leave a message. There is no one available to answer any questions at all.Third, they state this is a FREE COVID testing site, however, that is completely FALSE (and I will be reporting this to the BBB). I found out that it is a private facility that only takes certain insurance.....I even asked, so where does the free part come in?....and was told, well, its really not free. Oh really? Then why is it advertised that way and even states this on their recording when you call. They were shooing people away right and left because they didnt accept their insurance. A true FREE testing site administers the testing regardless of your insurance, and those who dont have insurance.Finally, this is not a medical facility at all, its a pop-up. So, someone is being reimbursed by the government according to the number of covid tests they do on a daily basis. This is why many people have not received results, and never will. The person or persons behind this obviously are just people looking to collect money and take advantage of people during a pandemic. This is why I hope past reviewers take their complaints to the BBB as well so the facility (more importantly, the folks BEHIND this facility) can be looked into).I would suggest going to an actual free site or even CVS to get tested because this place is absolutely ridiculous.PROCEED WITH CAUTION!
Super quick and very thorough
This is an amazing place, well organized. Staff are friendly and explained well. No long wait times
Infusion treatment isnt fun, but they made it as painless as possible! Would definitely recommend.
Great place with great quick service!
Have used their services multiple times with great customer services, fast attention and results.
My visit went very well. I was at ease. The only problem that I am having is getting my test results. I cannot find them.
The lady at the front desk is not the nicest but the young girls who gave us our test were super nice and sweet.
Quick and easy. Very professional
Nurse was fantastic with the PCR test. Was joking around and made it a lot more comfortable to get the swabbed shoved up the nostril
It was easy to make an appointment online. Everyone was friendly, knowledgeable and professional.
Great staff and clean and wide open facility
Went for a rapid test at noon...was told results would be via phone or portal by 9pm that night. Now I have called, texted, portal messaged and have gotten no results and only unhelpful automated responses. If you need a test by a certain time I would not recommend.
Super clean and fast! Rapid test results in less than an hour.
Easy to navigate online and extremely helpful in person- quick and easy experience with a great process in place. Very happy and grateful for this team and organization.
We had a great experience. I had to take my 6 year old son to get tested and the technician was so patient and kind with my son.
FALSE ADVERTISING. Went there with my family for a saliva test, which was advertised on their website. I even clicked the button saying Book a Saliva Covid-19 Test to get our appointments. The testing center was also supposed to be completely outdoors. Today it snowed, so upon arrival we find that all the testing is now being done indoors and you have to wait in line in a cramped hallway and lobby with a bunch of other people waiting to get covid tests. No thank you. And then on top of that, we found out they dont even do the saliva test at this location. We left without getting a test. Now Im waiting to see if theyll still bill our insurance for it.
Friendly staff, first place I made an appointment and was taken nearly as soon as we walked in. We were in and out in 10min!!!
This place is amazing … from tests to monoclonal antibodies, they have helped my family & I tremendously! Thank you
Great service! Not giving 5 star rating because the receptionist was very unwelcoming. Everything else was top notch.
Workers were all very cheerful, kind and helpful! Made the while process very easy!
They were quick and professional! If you need tested this is a reliable place to go.
I was seen right away and got my results within an hour. The staff reviewed what to expect throughout the process and treated me with genuine concern even though the office was very busy.
Is smooth orchestrated operation everything was flawless the people were very nice and kind I was very comfortable no problems
Quick, easy, and painless! I was in and out
Very quick, staff was amazing with my preschooler. They made the whole process very comfortable for him.
Staff was very efficient, pleasant and knowledgeable. I was taken care of and released in just a few minutes.
Fast and easy but did not get text to come in for our appointment.
Quick and easy. Everyone is friendly and I received my results within an hour
Typically runs a few minutes behind schedule but once they call you win, the process is seamless and it very fast.
Great experience! The testing process was quick and easy. I got my rapid results in 3 hours.
Have had over 50 PSR test within the year and this one here today in Downers Grove has shoved the Q-tip too deep into my nose very very uncomfortable. There’s no need for that anymore.
People here were extremely nice and helpful
I was seen at least 30 ahead of schedule. Everyone was very nice and they were able to answer all of my questions.
Always quick, kind, and efficient! This is where I always go for my COVID testing they make it as painless as possible :)
Got me right in, explained everything clearly and were very compassionate. Just wish you would open an office out here!
Easy to get an appoint, close to home and hopefully results when they say-within 4 hours!
The staff is very nice. I didnt once feel uncomfortable through out my whole visit.
Awesome customer service. Quick and professional. Great with my kiddos!
Professional, patient, allows for questions, very impressed to talk to P.A. afterwards to get helpful info and ask any questions
A very efficient team, didnt feel a thing, thank you for your good work!
They were very nice in and out quickly highly recommended
The only bad part is the hour wait on some hard uncomfortable chairs. The staff is great
Staff were very helpful; rooms were clean; no waiting. It was a great experience.
They said I would received my results by Tuesday by text and it is already Friday and still no text. I tried emailing but no response. They also have no number to call. Please do not go here
Staff was really friendly. Easy check in and you have an opportunity to talk to a PA and ask questions
Friendly and professional staff, quick turnaround, answered all my questions. Appreciated the additional care.
Everyone was very nice.The technician who did the Covid test was very gentle. Didnt feel anything
They will do anything they can to charge you for things that are completely illegal.
I waited past my appointment time and had to call to alert them that I was waiting in the parking lot as instructed.
Very quick experience this morning. No waiting. Easy in, easy out and everyone there was so kind.
Grateful for the treatment, staff was compassionate and professional, environment was peaceful
So easy to book appointments and got in and out in 10 minutes
Very well organized and fast! Great service from all employees
Incredible, attentive, professional care.
Great staff and results within 2 hrs
Great experience. The staff was kind, results came in pretty quick. 10/10 recommend !!
I got test on Wednesday and told results are 2-3 days. Waited 3 days and no results. Not answering the phone and out for the weekend. Likely 5 days and not recommended. Go someplace else
Everyone at this site was extremely kind and helpful. Thanks for all you do, during a crazy time.
Effective for exactly what we needed. Could use some redecorating for ease of disinfection and professional appearance.
This recent visit was not great. staff was much kinder at previous DG location. felt a bit dismissed here.
Very professional and compassionate care
Staff is professional and efficient They explained the treatment thoroughly
We subscribed for saliva test - they said they don’t do it in this location.. Ok got a nasal one - then they told it’s not express (although we subscribed for one) and we need to have another one for express!!! Complete disaster
Nice and very helpful people! Great experience
Easy, efficient experience. Staff was friendly and got results back in 2 days.
They were very efficient and quick. Made the testing quite easy.
So easy! Quick service. I love the wait in the car system
Smooth and easy. Very professional and quick.
We took rapid tests and two hours later still no results.
Fast and easy covid vaccination. Friendly staff
I have been to both locations. The staff was prompt and professional at both facilities.
Very helpful staff, they were quick and did a great job!
Amazing service and people. Everyone was kind and helpful. Would recommend this location to anyone!
Very clean and the staff was really great!
Very timely and answered all my questions regarding COVID testing.
Great experience from check in until I was finished.
Efficient staffConid Rapid & PCR was quick & extremely comfortable.
Extremely professional and attentive staff.
Very professional and a worry free experience.
Very professional and caring
In and out in five minutes. Very organized crew!
Very friendly and efficient staff. Thanks!
Excellent customer service
Staff was very friendly and provided quick service
My visit was professional, efficient and pleasant.
Total reviews rating 4.7
199 Reviews for Innovative Express Care - Downers Grove 2023:
Review №1
2022-06-20From the time that I walked in I felt a very warm and friendly feeling. I felt extremely comfortable and relaxed and safe that no matter what was going to happen I was in good hands. I was able to ask as many questions as I needed to in order to put my own mind and my husbands mind at ease that this was the right thing for me. I am very happy that I was able to get this done.
Review №2
2022-05-31The office setup in Downer’s Grove is amazing. There are chairs for treatments and plenty of space for patients to wait without making contact with others. I was seen quickly by a PA and began my COVID treatment soon after. Everyone was efficient and showed a positive and upbeat attitude.
Review №3
2022-07-11Great experience ar Downers Grove to get monoclonal antibody infusion for my elderly mother. Staff were super nice, informative, and efficient. I was really stressed out as I was unable to get an appointment with her primary care doctor or even get answers to my messages. So glad I searched and found this facility! Highly recommended!!!
Review №4
2022-07-27Who knew this service was available. Great staff. Great nurses! Super speedy. When I tested positive for Covid I thought I was in for a week of coughing my guts out. The BevTev monoclonal antibodies got me back on my feet in no time. I highly recommend Innovative Express Care.
Review №5
2022-08-30I went in for my appointment for a Covid test. Staff was lovely and gave us our results quickly! Unfortunately, my insurance company was billed for an office visit. It was declined by them for payment.
Review №6
2022-07-22Everyone was wonderful, polite and professional. I ALWAYS choose to come here if I need to!
Review №7
2022-08-05It was very easy to book an appointment. When I arrived the staff was wonderful and very professional. I went there for the Eversheld prevention injection.
Review №8
2022-08-29I thought it went well. Would have preferred another room where it could be more private.My son thought the clinic was not clean, ie stained carpet.
Review №9
2022-08-09Everyone here is efficient and friendly! The appointment setup is fast and easy to use. A great place.
Review №10
2022-09-15In and out in under 10 minutes. The provider I saw, (Nicole I believe), did a great job of explaining the medication, procedures of taking medicine, and any side effects.