In-store shopping
Yes
Howard Beauty Supply in Evanston
Categories
Location on the map
Evanston, Cook County, Illinois, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 224-420-9794
Site: https://www.instagram.com/howard...
Site: https://www.instagram.com/howard...
Opening hours
- Monday:9:30AM–7:30PM
- Tuesday:9:30AM–7:30PM
- Wednesday:9:30AM–7:30PM
- Thursday:9:30AM–7:30PM
- Friday:9:30AM–7:30PM
- Saturday:9:30AM–7:30PM
- Sunday:10:30AM–5PM
Comments (193)
Customer service was available, helpful and knowledgeable. Clean store has a variety of merchandise, such as hair care necessities, wigs, eyelashes, etc..and their prices are reasonable.Im surprise theres not many reviews however its a hidden gem. You will pass it up, if your not paying a attention(across from McDonalds).RIGHT NOW theyre having a 10 year anniversary sale.
I have been coming to this store for about 2 years now and one thing I have noticed is the continual sales of bad products most especially their imported products. This very day is the 3rd time I complained about a product. I had purchased a dodo body lotion yesterday and not only did it contain a shiny substance but it was extremely watery. A normal human would be able to tell that a body lotion should not be like that. In as much as it’s not their fault they should demonstrate a good customer service by granting an exchange or issue a refund. Instead, it was as the complete opposite. The Alex guy identified himself as the manager and refused to accept the bad product even after explaining that I have used the same product before and it was completely different. He and the other employee were extremely unprofessional, he left me standing, went to sit down like I’m a nobody. Those people made me feel so inferior, and awkward! Now, I just wanna say that store is a terrible place to shop, save your money and go to a better place. The employees suck!!! They need a change otherwise, the store will go down completely!!!! I have met so many nice Koreans and Alex from Howard beauty supply was completely different and his personality is nothing to write about!!!!
Very friendly place!! Nice and clean plus very organized!!
Usually my go to beauty supply in Rogers park. Been shopping here for years the owners are wonderful people but today a worker was standing blocking towards the door as I was looking at purses as if I was going to steal the packs of hair I had. She was literally blocking my view of the purses like she thought I was going to steal. They werent even helping ppl more worried about catching thieves. Ive been shopping there for at least 8 years longer than she has worked there! Made me very uncomfortable and as of now I do not plan to visit again. I will take my business elsewhere.
We visited Howard Beauty for hair color. The store is jammed packed with all sorts of beauty delights! From hair color to wigs and braiding hair to, dryers, Shea Butters and rollers.There prices are competitive to other similar stores (Main Beauty now closed). I found the young man that checked us out to be friendly and knowledgeable. If you are in need of beauty supplies check them out!
Love this place, they always have what Im looking for hair products, hats, etc
I went here to pick up some items recommended by my stylist. It had the items I needed hair, color, shea butter and make up. I worry about some items being old and not fresh due to the dust on it and being on the floor. This place is cluttered and the space in the aisle can make you feel claustrophobic and not want to return.
I definitely recommend Howard Beauty Supply store for a one stop shop to fulfill your hair and beauty needs! They are very well stocked with a variety of hair! Alex is always helpful, and very knowledgeable about the industry. They have competitive prices!
Would give it 1 star if I could they have horrible customer service and a bogus rule that you can only try on 3 wigs then they lie about the inventory to get you to try on more or be stuck buying a wig you don’t like. They are rude and the middle aged woman who usually works the wigs is very sneaky and nosey. I always get a bad vibe from the workers here.
Great selection, they actually have every supply, hair, or makeup product you would ever need. Bonus points for being open on Sunday! Theres a parking lot with about 6 or 7 spots. You wont get the Korean-staff-staring-at-black-people thing here, all staff is respectful and knowledgeable. And as expected, the prices are great (except the wigs are bit pricier than you would find online). 3 wig try-on limit and they cut lace too. My favorite beauty supply store in Chicago!
I went here to buy some supplies for my hair. An older Asian lady rang me out. I spent over 60 dollars on supplies, and swiped my card to pay... While my transaction was going through, I realize that I forgot to add one little thing to my purchase. I try to add it, however the lady tells me that it is too late.I say Fine Ill just swipe again, to pay for this last item (which was just under $2). She objects saying that there is a $5 minimum to pay with a card, and refused to allow me to purchase it (I had no cash, only card).Are you kidding me! I just spent 60 dollars!Not only is this horrible customer service but it is also illegal to charge customers for your businesses merchant fees.I plan to report this incident...Because they are definitely breaking the terms of their agreements with payment processing providers by imposing minimums.
I am extremely disappointed with the customer service. As a stylist I often visit this store to purchase hair for my clients which is about 2-3 times a week. I am sad to say that the customer service gets worse every visit. Today I went to purchase hair, after selecting my items i approached the register and proceeded to wait about 2 mins for someone help me. I then called out for help, and after the third call for help I was approached by a young lady. She Immediately stated in a nasty tone I cant ring you out, so you gone have to wait.....she then walked towards the back where the wigs are located and said to another young lady can you ring her out she has a nasty ass attitude. (WOW). I then addressed both young ladies, explaining that I had heard the rude comment, and felt it was very rude and unprofessional. The first young lady then said to me whatever and threw her hands up. As I was being checked out I proceeded to express how disappointed, and disrespected I felt....the girl checking me out just kept laughing while I was speaking to her. This is totally unacceptable, and horrible customer service!!! As a more mature woman I do not appreciate being cursed at and spoken to with such disrespect. So under no circumstances will I be going back to this store. Main beauty supply, and Wilson beauty supply both have a wonderful selection, great customer service and even better prices. Thanks too your terribly disrespectful employees you have lost a customer!!
I usually like coming to this place because they have a large selection, but I will be going to Elim Wig on Wilson from now on. I read through the reviews to see if anyone else had problems with the “young lady with all the piercings” and sure enough I’m not the only one who thinks her attitude is trash. She acts like she’s doing the customers a favor by being there. If other stores don’t have what I need i’ll order online, and wait before I go back there!
I love the selection of accessories they have there as well as the selection of hair and other products.
Theres no room to move around in the store. The aisles are very narrow, two people cant walk down them. Theres stuff everywhere. Very cluttered. It would help if all staff was knowledge of products/ supplies offered.
PUT THE SHEA BUTTER AT THE TOP OF THE SHELF AND STOP BEING DISRESPECTFUL TO THE ANCESTORS I usually purchase Shea butter online but instead visited Howard Beauty Supply and found hair and dust particles in my Shea butter. The Shea butter in the store sits on the floor and has no seal. WHY?I went back to the store and exchanged it for one without particles in it but I still question whether or not it is contaminated.A seal should be on the Shea butter and nothing should be sitting on the floor.GET ANOTHER SHELF YOU BROKE MF.
Went to beauty supply 3/29/20 at 10:30 am. Was supposed to be open, But wasnt. I want to thank the worker (Laura )who did show up & informed your customers that they might not open today. Thank you
I would never purchase from this place again! Guy at the counter was rude, we were double charged, this place is taking advantage of the community by over pricing, and talking down to customers. This place should be closed down!
2 stars for the help I received from the young ladies. But !!!!! The clerk 😲 shes rude. Ill get her name and edit this post. She never smiles and when asked where to find something she says oh over there,without point in the direction of the item. She makes no eye contact with customers, doesnt even hand bag to customers. She just leaves it on the counter and says byeee (most impolite way). A smile while serving the public goes a long way to even make you (the employer) have a better day.
Most of the staff were friendly, others were not.
I will never ever EVER spend a dime on this store again. There are sooo many beauty supplies to visit. I am looking for African beauty supply. Okay, I went to buy hair products but step back from counter cuz I forget something. The RUDE Asian lady behind the corner reached over and clapped her hands at my face and said come on, are u ready to make your purchase, hurry and put ur things here. I do put all my items on the counter and walked out. The African so clerk said she is rude to everybody. I have friend who said the same thing yet still go there. Please. If it wasnt for the Africans supporting here store shed be out of business. If I could give a negative one this stop owner would get it. Now I make my own products. Healthier, natural and organic. There was a bright side, me learning to make my on product and selling.
Service is terrible. I went into the shop recently as a first time customer and the owners wife didnt have time to help me with me with my needs so she brushed me off. One of her assistants approached me for help and the owners wife discouraged to help me. I will NEVER go back into the store as they dont know how to provide good customer service.
This used to me my favorite wig & beauty supply store. Since weve come into 2016, the store staff has been very horrible to me. The staff used to always be super friendly with me until I came in one day during Black Friday, I got chewed out by 2 different new employees saying I couldnt try on a wig. I came in with plans to buy the wig but they were so rude to me, I had to leave & I didnt buy anything. :( Since then Ive come in which is in 2016. Nobody has any knowledge on helping me with anything, I called once about wig shine and they said to wash it, youre not suppose to wash a wig until it needs washing & you have to do it with special care. Now they charge $5 to have a lace front wig trimmed, no thanks Ill YouTube it & learn myself. Bring back the nice employees or this store will slowly sink down the hole. :(
I like to support our merchants, I was disappointed this morning when I went to a neighborhood store. Although I will not go back, but the customer service must be seriously reviewed .The store is good but some people inside are bad.Today, I went to purchase a Human Hair Wig, but the saleswoman was dishonest. She sold me something that I had not asked for, and I realized it when I arrived home.I decided to just trade. Nor did the police intervention did not change the mind of the Manager, because it appears that he wrote the note about the wig policy and stick the paper on the wall. I was upset and I cried. I learned on my mistake. Now I am glad , Im not spending money on wigs anymore.
Greatly stocked store, friendly employees, but some of them are not to knowledgeable of some of the hair products in the store. Black hair care products, should be sold with care and knowledge, if a customer has questions.
I am furious and disappointed at this place I have been coming to for years. I can not believe that they just let anyone use my number to use my rewards points. They have never offered the option of see ID until today. I called to speak to the manager (Alex) and he was unavailable to speak to me although he was talking to the lady I was on the phone will while I was talking to her. This is ridiculous and I will not spend another dime there. Them telling me there is nothing they can do regrading my reward points is JUST RIDICULOUS!!!!!DO NOT SHOP THERE!!!!!
Some of the staff are alright but the one girl whos been there for years with the piercings, she is trash! She is rude to customers and the owners dont care! Talked to some of the other staff and they claim all the workers are paid under the table where he takes a tax percentage from their checks. No pay stubs either. This place is outrageous.
Wow, I love this place. Good and fast customer service, quality products. I have been shopping here for about 10 yrs now, and will continue to shop here.
Howard beauty supply is amazing! Its a very good hair shop, they sell a variety of hair textures and high quality wigs for really great prices! Its the perfect place to go for buying hair for hair and wig projects.
The guy and lady that work there have a very horrible attitude ! RUDE AND DISRESPECTFUL! The owners of this store really needs to get new staff BECAUSE THE PEOPLE THAT WORK THERE HAVE ZERO RESPECT. Many people in the reviews are talking about how rude the workers are because it is 100% true! I am not sure if the guy and that lady still work there because I have not been there since the rude experience last summer but if they still are they need to go.
They had everything I needed. Maria was very knowledgeable and helpful. I’ll definitely be back to shop here again.
I love this beauty supply store finally a beauty supply store that has a discount program this industry is a 4 billion dollar industry and this is the first store that I came through that actually recognize that people are going to come all the time so they decided to do a point system based on how much you spend the prices are very reasonable and the products are very good they have a wide range of different products which is a necessity and makes them competitive there is wheelchair access inside of the store and staff is very friendly and treats everybody with respect which is hard to find in a beauty supply store
I stopped by to purchase a wig. The person working wasnt very friendly and wouldnt let me see all the wigs that were behind her..She stated I cant go back there which was fine, but atleast she should move out of the way so I can see. I just left without trying anything. Btw you can try 3 wigs on in one visit. I wouldnt go back, there is a nice place on Broadway and Wilson. They have more variety and service is much better same concept 3 wigs at a time try on and you have to purchase a cap. Hope this helps!
One of my favorite beauty supplies stores to go to they have everything there great prices and when you spend money you earn rewards for dollars off... yes ...yes... yes
Good selection of hair products and brands. This place is overly packed from wall to wall with everything from wigs and clothes to hair products. I frequently shop here for myself, family and hair clients.
Great customer service and friendly staff.
Went here to get some razors..place is well kept the staff was friendly an passionate abt helping me. Good job guys
The staff are very friendly! And they have ample products! Just wish they had more sale items :-)
I like howard beauty supply, they have a lot of beauty products. Hair, wigs, faux locks and much more. Clothing, earrings, pursues, sandels, to all kinds of beauty supplies.
Love this store its close to home, always have what I need, good Customer service, and a rewards program that saves me money...enough said.👍❤
I love making braids. So I get my hair from there and it of a great quality
The small parking lot to this place, is very small & if possible you should try to find parking on the street. This place stays crowded especially, the weekends. They have everything my daughters want & need.
They got a great selection of beauty products but the aisles are just too narrow to navigate.
Amazing everything is so easy accessible they figured out a way for us to have our hair supplies in this quarantine and it is safe
Its a score you give when they have everything you need but its over priced and you walk out smelling like a weed head because everyone in there is high!!! LolI hate going here but again... they have everything you need (and dont need) ;-)
Love this beauty supply store...its close to me, the staff is friendly nd very helpful, it stays clean nd alwyz neat, I can alwyz find wat I am looking for nd the prices arent bad at all...hands down the best beauty supply store in Evanston for me...
In and out, nice place to do business
FIRST time THERE I WAS PLEASED with the STORE I FOUND everything I NEEDED! I HAD SALLY beauty supply STORE IN MIND BUT THEY HAD ALL I NEEDED.
Great customer service. Very small space and tight areas to move around while in the store
Awsome I love this beauty supply customer service is on point😍
They have everything for your hair needs plus a large selection of masks and latex gloves
Excellent customer service! So much inventory! If you need something its here!
They charge stylist no tax but round up on the dollar at the register and the owner is rude.
Great service. Started losing my hair and Alex helped me out with a nice wig. Highly recommended
They are very friendly and their store is full and stocked and you can find anything you want 🙏🏽
Fully stocked from top to bottom. All kinds of hair products. A great store.
This beauty supply store had just what I was looking for, and the customer service was excellent.
One of the only two places I will go on the Northside!! Never have a problem and I get points for every visit.
They have a very wide range of hair extensions. High end and average pricing
Great selection of hair...ALL KINDS
There is an ok assortment of wigs and an excellent assortment of hairproducts. Nice staff.
Worst customer service I have ever had, never support these people
They are open during pandemic via window. Phone ahead for better service
My favorite beauty shop. You can find most of your beauty products here.
The owner ALEX is horrible, I feel bad for the workers. Do not support.
Poor customer service. Multiple employees looked at me walk in and just glanced away. They have a lot of products but no one to help. Wont be returning
Nothing against the employees but the company never has the foot product Heel to toe.
Whew Chile. Theres waaaaay too much in this store. Its over crowded so its hard to find what youre looking for. I even tripped over a mannequin head on the floor.
Best part about them is their open on Sundays!! It doesnt get any better than that!
Good place. Small, but well stocked and someone always available to answer questions.
Always stocked to the fullest and they have practically everything you ever need ! and knowable too !
Awesome place. Honestly better selection than Sally.
I always buy my braids and stuff there. Good prices✌🏼
I love their expanding style its so many types of hair
I love shopping there!! Prices are not bad at all ❤
Good
Please be careful in this store my wallet was stolen on 5/31/19 when I did business there.
They dont have as much stuff with weave as some other beauty supplies. An they charge more.
Love itNice compact store with lots of varieties
Its local, they have everything, the prices are reasonable, and the cust service is great!
Dont care to much for the owner. His son is great though.
Best beauty supply store in Evanston. The Boost Mobile store next door is awesome too
Parfume is fake !!!
Friendly and helpful. Great deals and discounts.
I love this place. Parking is always available. People are amazing.
I love this beauty store
Their services was great, and if you needed assistance, it will gladly be given to you.
One of the best collections of beauty products on the north side...
I love this place they got everything you need.
Great customer service. Quality products.
The Employees and Mgrs are so nice at this location always very helpful
The employees have been helpful and my visits there.
They have nice things but kinda expensive
Wide variety of products available @ very reasonable prices!
Went in to buy a weave and the sales lady was very helpful
I LOVE ALEX AND THE WORKERS THERE
Wonderful staff very helpful nice and clean with affordable prices.
Good selection..just so cramped...they need a bigger space.
They usually always have my product and the owners son looks out for me
I think they tell you anything just so that you can spend your money.
Nice pls to shop for hair products and wigs
Awesome place! Great customer service!
Best variety of extentions in Evanston. Room for improvement for Customer service
The only place that has dreadlock hair stuff
My official place to buy products... the ideas are endless
AMAZING ITS FOR SURE MY TO GO PLACE 🤍
This one has everything you need for protective hairstyles and natural haircare
Love this place they have everything
Has alot of products. Love it.
Do not do business here. They do not do exchanges or store credits even within 24 hours and with a receipt!
I love it bc it got everything in there
They carry everything! I love that place!
Its another one of their stores same shyt diff day 👆🏽🤦🏽
Good and lovely stuffs here
Almost everything you need is there and not expensive
I love Howard Beauty! You gain points!
Great selection of hair and accessories
Love this place!Singer, Brenda Starr
Good selection. ..a bit on the pricy side
Good staff and cheap prices ! Enjoy it !!
Excellent selection of product and sercice
Great . Got what I wanted without any hassles .
They always have the best supply
Cant stop going cos i get quality there
Very professional, well stocked.
Has everything really nice store
Always have what I want and need ☺️
They have good stuff
DO NOT COME HERE! I FOUND BUGS IN MY HAIR WEAVE THAT I PURCHASED!!!!!!!!!!
Great Selection of hair items
Great customer service!
Alex the “owner” is rude and dismissive
The worst customer service in this store.
Seems as if everything is in here higher then prices in Chicago
You will always get your coupons
Home for ladies beauty supplies.
Everything you need for your hair is here
I love the point system
Nice beauty supply for everyone!!!
Good customer service skills
Didnt go inside myself.
They carry a lot of stuff
Always shop here.
Great selection of mask
Cool nostalgic beauty supply store
Fast service and helpful.
Love getting the coupons
Everything you need and more.
Rude inconsiderate male owner
A lot of beauty stuff
The best one around here
Everything the workers are great
Variety of African items
Very disrespectful. Boycott!
Bad customer service.
Nice customer service
They sell everything
The best
I found what I was looking for with no
Fast get in get out!!
Great place
Its was good
Wife said no
Great products
They have it all!!!!
Awful customer service
Everything you need!
Customer friendly
Staff not helpful
Awesome
Awesome
Nice
Love the rewards
The many products.
👍🏽
Good experience
Good service
My favorite!!!!!
Good stuff
Very Friendly
Their rude
Great location
Knowledgeable staff
Total reviews rating 4
193 Reviews for Howard Beauty Supply 2023:
Review №1
2022-04-12Customer service was great, the cashier greeted me when I came. She assisted me with finding what I needed.
Review №2
2022-06-26This Beaty supply store provides everything you need love this little place.
Review №3
2021-05-17The employees are always so nice!!! Which is a great change of pace from how I get treated at most other beauty supply stores.. The prices and sales are always good and the rewards program is what keeps me going back here for all my hair needs.
Review №4
2021-11-16A wide variety of beauty supplies is welcoming. Customer service is very good. Someone always willing to assist and they are pleasant.
Review №5
2021-12-08Love the abundant supply of this store. So many products and variety! Only reason im not giving it 5 is that, its really a tight squeeze down the aisles and corners.
Review №6
2022-05-14Always great customer service the owner is very nice
Review №7
2022-04-06My go to for All my hair needs, GREAT selection
Review №8
2021-09-14Alot to choose from but the place is so cramped. The aisles are super narrow so I didnt really want to be in there long. But other than that youll find whatever beauty products youre looking for.
Review №9
2022-01-17Great products great prices & parking is available good customer service.
Review №10
2019-10-13If I can give this place zero stars I would . This place has the worst customer service on this planet very rude not willing to help you just take your money and send you out the door with very bad quality products . Ive bought hair extensions from here before claiming that it was 100% human hair they did not even last a week . So I went back in again to find a better quality this time I asked for them to match my hair but the guy That was working did not wanna help me find what I can in looking for he was giving me dirty looks when I was asking questions and he was trying to help me by force So I walked out without buying anything because I felt like he did not want to help me I didnt wanna spend money on something I was not happy with They just want to take your money and send you out the door . So I went in again because I did not want to drive too far to another place even though they treat me so bad I came in looking for another pair of hair extensions The owner was very rude and was giving me only one option just to get rid of me and I asked her if I can feel the quality of the hair and she said that I Touch the hair last time that was another purchase that I had made with different hair she didnt let me feel the hair even though I was willing to spend a lot of money on it . The owner is very rude untruthful just willing to take your money and send you out the door with a very cheap product and poor customer service . I will never ever spend a penny here ever again . If you want good quality product and great customer service do not come here !