Kerbside pickup
Yes
Kroger in Decatur
Categories
Location on the map
Decatur, Macon County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Organic products
Yes
Passport photos
Yes
Prepared foods
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Recycling
Plastic bags
Yes
Payments
Cheques
Yes
Debit cards
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 217-429-4998
Site: https://www.kroger.com/stores/gr...
Site: https://www.kroger.com/stores/gr...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:7AM–10PM
- Sunday:7AM–10PM
Kroger in other cities:
Comments (154)
Management staff is worthless. Completely. Zero customer service. Zero care. I got myself in a pickle and management could have helped or at least tried instead of shrugging and saying they can’t.Long story short I needed a prescription. I failed to learn that the pharmacy closes at 6. I got there at 6:30. I talk to the manager to see if there’s any way he could assist. Maybe call another Kroger in another time zone? Maybe be able to transfer the prescription in some way. At least try, or at least pretend to care.Instead he just shrugged and said no way to help. I’ve been in a situation like his before - and that is just an awful way to handle it. He even said like it was a matter of fact there is no Kroger in the pacific time zone. I know that to be a lie.I called one out west, they offered to help but since it was to be transferred to a Walgreens they said I’m better off calling an on call doctor. So I did and got my script I needed. No thanks to the guy that doesn’t care.
My experience this morning at Kroger was awf UK l on a Sunday morning no lanes open only self checkout. Im gonna rant I dont work for Kroger and them self checkouts takes jobs away..The attendant was rude when we asked if any lanes open my friend said I dont work for Kroger you should have a lane open she walked away n said I dont do the scheduling. Thats not how you address loyal customers. Management scheduler needs to schedule better especially on a Sunday morning. Needing management Kroger? Im available asap.
Never has anything Im looking for. Never has an actual Lane open. Today you cant pay with cash so I would have to put a $3 charge on my card. The store is freaking ridiculous.
Went in today and they had a cooler with cold bottles of water as you walked in. They were free! Heat index outside is like 105 right now. Thought this was nice of them to do. Always have liked this store. Great employees working there.
I visited the first drive Kroger location this afternoon and was very disappointed and upset. Ive been a Kroger customer for years because they treat you like family. Today was different. I had WIC coupons to use and got all the normal items with them. I placed everything by coupon on the belt to get rang up. The employees switched out to ring me up on the WIC. When it got to a cetrain item unknown to me that was no longer an offered brand the cashier made a scene over it. I explained to cashier that it was the usual brand that I was able to purchase with my coupons and inquired as to when it had changed. She looked me and said she didnt know when it change but it did. She was loud about the whole process and explained I couldnt have that brand but also couldnt tell me which brand was allowed. At this point Im really embarrassed by her reaction and tell her if she wont inform me on the correct brand I will just go back to isle and look again for the right one. Keep in mind she never offered to help but seemed content on embarrassing me for using my coupons. After returning to the isle there are no brands marked WIC so I am stumped as to which brand to get. I return to the front and inform her that none of the product tags are marked WIC like they are supposed to be. She pushes my items aside and continues to ring up other customers. Im ashamed to say I started to cry. Ive never felt so mistreated in all my life. I literally had to stand up front and wait to be rang up as everyone is staring at me. All this because I happened to grab the wrong brand. Why is it okay to shame a Mom for doing what she needs to do to take care of her kids? Finally, Bre the cashier collected my things and rang me up on a different checkout. She was pleasant and wanted to help. I just have to ask why was all this necessary? Why couldnt I have been treated like a person instead of trash?
Worst pharmacy in town. Filled my prescription online on Tuesday, came by Wednesday to pick it up and was told it would be 20 more minutes. I live out of town and needed to get my kids picked up and home so I left. Came back on Thursday and was told they are still working on it and it would take 10 minutes. This used to be a great pharmacy but the new faces behind the counter are not keeping up the standards that the previous employees had set. I will be changing pharmacies permanently after this. This review is intended for the south shores store.
Kroger just lost a long time customer after my husband was thrown out of their store today by the manager. Wouldnt even let him buy what he had in his cart. Completely unprofessional and after all the bs Ive seen from the employees in this place!
Super friendly staff who are always willing to help. My favorite Kroger in town! Miss Gloria goes beyond the norm to take care of me... and the deli dept is top notch..
Kroger should not have shut down fairview. South shores is nice, but they will be flooded with people in a much tighter shopping area. Common items were not on the shelf. Sure this will chamge once they adjust to the other store closing
It would have been a lot better if it had not been raining. People tend to run for it when its a very cold rain like that. I saw 2 people almost get hit by a car, there was almost 2 accidents and a pedestrian walked right into a pedestrian sign. Now that was funny. People need to slow down and observe whats going on around them. Some people want to act like you arent even there when you greet them, OK rejections tough but the ones that do give make up the difference. I made a commitment here and I will see that through even when I get ignored.
Horrible customer service. Very rude and hung up on me. Also not clean at all, see why the health dept shut them down.
Since the closing of the Fairview Plaza store , the selection is less later in the day, the mess of a parking lot is even worse, items are packed in small areas, and the isles are too narrow. Not to mention the store is crowded. Not a very good experience.
Kroger South Shores will not give change back claiming a coin shortage. This is completely false. The coin shortage is non existent except for Kroger
Its a nice store, I like the staff here. Not the Kroger in town I usually shop on when doing weekly shopping but its useful for a weeknight trip or when we need a few items.
I always have a good shopping experience at Kroger. If I canr find something, there are employees who will help. They anticipate your needs. It is a much more pleasant than shopping at Walmart. Over all the prices are the same as Walmart. The quality of the products, that are made in house, are great. Kroger is my choice for shopping. You cant beat the gas saver points either!
Managers and employees socializing and shopping in the aisles. They did not follow their own social distancing guidelines. The absolute worst customer service ever for a kroger!
I shop a lot at kroger I do like it. But the only bad experience is .With the fruit .Very badI love avocado .They are always black inside and nasty .Bananas . Mangos . Salads are not fresh and high price
Sharon in the Pharmacy provided first class customer service in a difficult situation! Thanks again!
The grocery store has everything I need. Its pretty well maintained. The only thing that is not the best is the parking lot. It is a weird shape which can be tricky to navigate on your first visit.
I despise this store. The staff are so unfriendly and you almost never find someone behind the customer service desk and if you need to make a transaction be ready to wait a good 10 or 15 minutes. There is an old black lady named Gloria that works in the self check out that is just a rude angry person. Every time I am in town visiting my parents I would go to this location because it was closest to my parents house. However every time Gloria would be up in your bubble watching you like a hawk she makes you feel like you are trying to steal something. Its just not me because I noticed she does that to everybody. She will call you honey and babe which is just unprofessional. I now go out of my way to go to another Krogers location because I just cannot stand the staff at this branch.
This is my favorite Krogers store to shop at , its clean , tha employees r great !!! 😄 warm and friendly too . Excellent meat department and produce department as well 👍love tha welcoming overall feel of tha environment n this paticular Krogers store, this is my home town store , I dont generally go to tha other krogers n town .
Rude to WIC customers. They also acted rudely to my chinese wife—just because she is chinese does not me she is sick. So racist and rude. What a shame!
Overall the experience was good. However the cashier had the personality of a rock. Barely spoke, looked mad, didnt say thank you
They are ALWAYS out of Fancy Feast cat food..at least the canned kind my cats like..the four of them are very upset with Kroger..keep the classic beef and chicken in stock for crying out loud.. (my cat said that).. 🐺🐾
This store is very crowded. I found everything on my list. Fortunately I only had a few things and I could check out quickly
Great store, very small and horrible parking lot. Expensive. I Would Not shop here for price and parking, but only choice in SS.
Entirely too busy can never find a place to park. They are always out of everything almost every time I go in there I leave without something I needed because they were out of it. They never should have closed the Fairview Plaza Krogers
I enjoyed shopping at Krogers it is more convenient for me, especially since they close Fairview Krogers. Adam is a friendly manager and it seems like he cares for the customers
Krogers in South Shores is awesome the employees are kind helpful and considerate. I will most definitely shop there instead of the grocery stores I have frequently shopped
One of the worst krogers in decatur, its way to small and they are either out of what your looking for or they stopped selling it, but all of the rest of the krogers in town have it, do yourself a favor and just pass on the krogers in South shores.
Krogers in South Shores is handy for me but store is too small. Doesnt have a lot of items & I miss my fav out East!!!!
Went in to get a gyro kit nobody knew where they were at sent me to look for them myself poor service the only reason why i gave then one star is because the woman in self checkout helped me out scanning my produce and helped me get out of there faster NEVER WILL I GO BACK AT NIGHT
Good if you consider it a large convenience store. Usually out of many items. Do not depend on this store to have what you need.
Been known not to stock up on quite a few things that sell out quick... Example. Ice mountain water.. only room for four cases on shelf.
The girl working the front end by self check out was AMAZING, helpful and very friendly, She said her name was Jamie.
This place was really nice they will help you find things if youre if youve never been there they are very polite its a very comfortable place
Special ordered drinks was told they were there drove across town to get them...living y Forsyth to south shores.and was told was not there when i was told by the driver if the company abd a employee day b4 they were there
Shopping for Halloween candy on Halloween is expected to be slim picking but alas Kroger saved the day with the last two remaining mixed Mars candy bags!
Found everything I needed. Cashier was friendly and the sacker did a great job. He was also friendly.
Great selection, very friendly staff, no waiting at checkout. Love that. Great pharmacy too
The store is clean and the staff is mostly friendly. It can be expensive if you dont have coupons or wait for sales.
Love this Kroger have good sales good prices and a very clean store
Prices are a little high, but they have great sales and an awesome variety of products
Very clean but aisles are very narrow and selection isnt as good as Walmart but when their sales are going its similar in price
This Krogers is my go to store always clean and nice.
2nd best Kroger in town only to Airport Plaza, but they are a great store.
Workers greeted me and were personable. Store was neat.
Okay Krogers, staff need to be more smiling and welcoming clean facility
They carry such a great variety of foods! I love their bakery!
I think her name is Debbie at the cash desk... she is rude! Other than that the store is ok!
Great customer service very friendly and helpful staff very clean store
Open late (11pm) and had what I needed for a evening medical issue.
Best pizzas in south shores mark is a good guy and shanda will take care of you.
Everything was easy to find and we loved the deals they had
Store was very clean, had all I needed and check out was swift
If you have a kroger card, ITS SO WORTH DOING ALL YOUR SHOPPING HERE.
Im always sasyisfited with Kroger Pharmacy they are awesome at getting things done
People are friendly. I wish it had a better selection of products.
Cleanest Kroger in the area by far. Friendly staff too
They are the nicest people here especially Marsha Sam and Diane
Shelves are stocked with many choices and good grocery store
Very well taken care of. Very one very friendly and polite and helpful.
Nice small size Kroger. Parking stinks though. 🙁
Clean store and friendly workers, good prices also
Very good job of adding checkers at a busy time!!
Store is clean, nice sales..i saved money
Wonderful drug department. Always helpful and accept GoodRx.
Great shopping with friendly employees and great prices
Friendly service. Not my normal krogers
Friendly staff easy to fiend what you are looking for
Great selection and friendly service , as always.
Friendly employees , clean and well organized environment.
Lots of attention drawn towards me and my family based on how they viewed us
Store was dirty, produce was disgusting, and the clerks at the check out are rude.
Pleased with the store itself but the parking lot is a mess to try to get through
Store was clean. Employees very helpful
Decent selection, prices arent too bad
Clean store, competitive prices and good selection.
Horrible parking, poor selections due to SMALL store
Easy to get in and out. Great products.
A wonderful store and very kind people
Not the best Kroger in town, but certainly has what you need.
Very good for a smaller store.
Even in the middle of a remodel there was still someone to direct you
Smaller Kroger store ... doesnt have the variety that the bigger strides do..but still fine ...
Nice grocery store easily accessible
Extremely friendly staff. 10 stars
Great checkout Tammy Alderman an bagger Brian
One of the cleanest stores in town.
Very small store, very limited variety of products
It was great today very kind help today
Great customer service and priced
They sale the best fried chicken
It a good krogers but it is small
Always love the assistance from the employees!!
Not very good ride people working and bad service
Great variety and very helpful.
Very small store, selection is limited.
They always have good deals
Good selection and great prices
Wonderful employees, fresh food
It was good I got good help thank you
Nice atmosphere to shop in.
Best Kroger in Decatur with the best workers
Everything I needed was very accessible
Always good selection and always stocked
Freshest produce in town
It is a good place to shop at
Easy to get in and get what you need.
The butcher is very rude.
Good
Small but very friendly
Great customer service
Not bad. Not to friendly
Super nice employees
Great customer care.
Good clean Krogers.
Very clean store
No waiting check out
Great for points on gas
Small and easily navigated!
Best Kroger in town.
Lots of sales and low prices
Fanciest one in area.
Speedy check-out
Best Kroger in Decatur!
..lovely
Courteous and friendly
Great grocery store
A little congested.....
Awesome employees
Good prices
Mario is rude!
Good prices
Good service
Friendly staff.
Very convenient
Good store
Good people
Super convenient
Quick and convenient
Horrible service
Great Store.
It was busy
Total reviews rating 4.1
154 Reviews for Kroger 2023:
Review №1
2022-06-14I have been visiting this Kroger regularly and the staff isnt very friendly. The store is always busy and prices are ok but now great. This place definitely needs to learn customer experience.
Review №2
2021-12-22It helps when you know everybody in the store but they do have really nice people there was one that I did not like it all she came up to Mom and I cuz we cannot wear a face masks Im not able to because of my asthma and if Im not close to my inhaler Im in trouble but other than that its pretty clean nice people and etc
Review №3
2021-12-26Almost every time I go I to pay a bill the desk to do it at is closed when it should be open. I would understand if it was every once in a while if someone calls in or something like that but it is way to often they might as well block that area off as to not mislead people to think something might actually serve Its purpose.
Review №4
2021-11-24Wow such a lot of hate for such a great store! Brilliant staff, great prices and convenient. Some people are just sad inside and like to complain a lot. Ignore the bad reviews. This is a great store. Never had a bad experience.
Review №5
2022-04-30I am unable to get my 200.00 refund I am owed because no one will run the service desk or answer the phone
Review №6
2022-01-22Many people in line at the PharmacyMoving very slowlyMany shelves emptyNo Kroger dry creamer for over 2 wks.
Review №7
2021-07-26There is a cashier there that is so rude, today in the u scan a woman didnt see that it said card only, she turned to the cashier and ask and the cashier responded very condescending to her, yeah thats why there is signs up then the woman asked if any of the cashiers was excepting cash and she flat out lied and said no. I hate dealing with woman she cant hardly walk and if she has to help you in way she leans on the u scan and is always rude and treats people as if the were stupid. I tru to avoid her.
Review №8
2021-08-22This is such a poor representation of the Kroger Grocery store chain. I was there in Friday, Aug 20, 2021 about 8:00 a.m. during senior hours. While a message on the entrance doors clearly stated that masks were STRONGLY encouraged and most shoppers had a mask on, NONE of the associates, checkers, stockers, NO employees were wearing masks! NOT ONE ! I only needed a few things but found several shelves completely empty. No bacon, no lunchables, frozen foods were very limited, many more items not available. Looked like several carts were waiting to be unloaded, but nothing was getting done. Very frustrating as this is the ONLY grocery store south of the lake. I am sure, if a senior executive from Kroger showed up unannounced, this store would be closed down. We, on the south end of town deserve better than this and should not have to drive to more affluent areas, such as north end of town which services Forsyth or to Mt Zion. What an embarrassment to the Kroger chain
Review №9
2021-03-06This is a longer than normal situation. When I entered the store and found the restrooms, 2 staff members were talking for over 5 minutes like I didnt exist. Then one of them made a rude comment about this guy. Then when my family members were done shopping and ready to pay, no cashier knew how to use the online Kroger gift card, BUT as my wife read the instructions from her phone, the young clerk tried again using those instructions and it worked perfectly.SO, CONGRATULATIONS TO THE SUCCESSFUL CASHIER.2 constructive recommendations: keep your bathroom floors from being slippery as I almost fell in a locked room, and if you insist on using those triangular row labels, make the text as big as the bathroom signs. Not everyone has perfect vision!
Review №10
2020-06-02A “manager”named Jamie works at this store (Kroger on 1st St. South Shores in Decatur, IL) and is just absolutely the worst at making any type of effort towards customer service. Neither is her manager Adam, I believe his name is. He also was just acting in a shocking manner over the phone towards me when I first decided to report an incident. The world is in a scary place right now. EVERYONE is feeling the effects of that, but I have worked in various departments of retail for over 6 YEARS! I have never seen a person that is supposed to have a title of management and act appropriately actually end up treating me and my family like criminals. My husband has been shopping at this Kroger for over 20 years. This employee decided to get violent and GRAB THINGS from his hands AS HE WAS CHECKING OUT and proceed to slap his hands out of the way while in the process of exiting the store that she was forcing him to leave because while wearing his sweatshirt as a mask WAS PERFECTLY FINE FOR HIM TO WALK THROUGH THE WHOLE STORE , PAST 5 OTHER EMPLOYEES, and START SCANNING THE 4 items he got. This “lady” came up and decided he needed to leave, RIGHT THEN. Started to take things from him and told him he needed to leave. He didn’t not understand. Rightfully so, he was going to be leaving the store anyway, why not let him leave the store with what he had already touched and made it through the store with anyway? Exactly. He was harming no one and not at all trying to disobey laws or make an exception of himself. He was GOING TO MAKE DINNER FOR HIS FAMILY! So she proceeds to follow him out as he is discussing the situation with her and how he feels it doesn’t make sense to him and she is just SPEWING OUT NONSENSE that he is never allowed back and she will be calling the police. Called and lied to the police saying he was blocking customers from coming in (he was exiting as she was still yelling at him and he was even “excuse me” “pardon me” to every person passing him so that parts funny) and even told the police he was going to try and steal the things she wouldn’t let him have. That is nonsense. It was hot dogs and hamburger meat, that he was already in the process of paying for. How should she be allowed to go to those length. This little power trip she was on makes you guys look disgusting. I even had to go back in to pick up those items that we needed for dinner CONSIDERING MY HUSBAND WASNT ALLOWED IN. I finished my shopping and got into an empt aisle before I went to check out, I started to adjust my mask and catch a breath and before I even exited the aisle as I was repositioning my mask THERE SHE WAS. Coming to verbally attack me, I say “I’m doing it, it’s on, just relax.“ So she then stops in her tracks and says YOU CAN LEAVE RIGHT NOW YOU KNOW. I told her I was already leaving and walked away from her. This is not right! I don’t even know this lady. And I’m sure she had no idea who exactly my husband is but IS SHE TREATING EVERYONE LIKE THIS? I have been trying to make myself understand why she possibly would have been allowed for act like this or why her manager that we were able to get ahold of decided not to listen to A WORD of what the complaint was and just said he wasn’t allowed back in the store. That’s just ridiculous to me. We spend a lot of money at that store, to also have this happening during an already very scary and difficult time in the world I can’t even go to my neighborhood store without being smarted off to by some employee and having her become physical with my husband.