Global Self Storage in Bolingbrook
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Bolingbrook, Will County, Illinois, US
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Site: https://www.globalselfstorage.us...
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:9AM–5PM
- Sunday:Closed
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I have had a storage unit here for several years. Property is well maintained and Roman and Jim are truly wonderful to work with. Just today I had to stop by the office and was there before opening time. Roman came out to see if I needed help and invited me to come in early. That is just the kind of guy he is...very customer oriented and a pleasure to work with! Thank you to both Jim and Roman for taking great care of me - a loyal customer!
Jim was very accommodating and friendly. Was great at explaining everything and didn’t hesitate to let me know about the ongoing specials. Units are very clean and I was taken around to look at different units without any hesitation. I would highly recommend Global Self Storage in Bolingbrook and make sure you talk to Jim.
Went and signed up for a storage container at Global recently. The process was incredibly quick and easy, and I was even escorted to my container the first time so I would know where it was. The facilities are clean and well lit, as well as all one story (So none of those scary self-storage elevators they tend to have). Seems to be a wide range of size and storage options! Definitely recommended.
I really like having a storage space here. It is clean, well kept up, no trash or garbage strewn about the premises! Quiet, secure facility; always clean. I have an indoor space and the temperature is always well-regulated. Have had this space for over a year and I have no complaints. The price is reasonable and any questions or concerns I might have will be taken care of promptly and courteously. My stuff is safe!
Our need for storage came up suddenly because we decided to move a parent in with us for a health situation. This meant vacate her apartment and make room for some her furnishings, store the rest and store some of our stuff. I had no experience in renting storage space. I went on line, looked at a dozens of possibilities from the online lists, read many reviews, did a spreadsheet for comparisons and created a short list to visit on a Friday. I was pleasantly surprised at the welcome and professionalism of the first four I visited. I won’t review them because I did not rent there. All of them had the “online price and deal” that was better than the “walk-in price” so that I was going to complete my list and make the reservation online. Then I visited Global. I did not have an “online price” on the spreadsheet but the price was competitive with the other “online” prices without the need to go online to sign up. Global also offered, “climate controlled” for only $5 more that was still less than some others on my short list. He gave us the tour of the units, gave us all the specials that were offered online, explained the use of the free move in truck and signed us up. It became a “no brainer” quickly. I now had immediate access to the best location of the units for us and I was done. I visited my space the next day and stored stuff when I thought I would have to wait until at least the following week to get started. Time is important because she needs extra care that we feel we need to control plus the care is costing a couple $1,000 on top of $3,000 rent. So far we are delighted with everything about Global.
Staff is pleasant and helpful. Price is affordable compared to other storage facilities in the area. Location is clean, convenient, well lit and organized. Climate control and rental truck on premises an A plus. Strongly recommend to others. Thank you for making my move in easier.
I stored my boat at this location for almost 8 years. Even though ownership and management changed a couple times I never had a bad experience. Roman is a pleasure to work with, responds very quickly to emails or phone messages, and on the 1 or 2 occasions when someone parked in my spot or blocked me in, he took care of it immediately. Only reason for leaving is I sold the boat. -- Highly recommend this storage facility and would definitely use again.
I am in love with the customer service and the cost. I have been a uhaul customer for several year and never impressed with interacting with their staff members but today is a new day and I will definitely utilize and refer this location on each occasion. Jim is excellent.....I think thats his name or Tim but he is great!👍👍👍👍👍👍👍👍👍👍07/08/2019After explaining to the gentleman who initially I had awesome customer service skills I have to speak on the gentleman that I had a conversation with today in regards to my bill. It may have been with the owner but who over talks a customer ? I am the one with the issue. I called due to the confusion emails I got this month which calling the location to get it cleared you can never get anyone, WITH someone living at the facility ? I may have hated the customer service at Uhaul but the manager ALWAYS try to make it right. Due to the confusion of my account I have a late fee and oppose to a courtesy eliminating the late fee the manager or owner who ever it was want to continue to over talk me about 20 bucks. As many people I referred to this location never no more and as soon as I get back to Illinois I am going back with Uhaul. I should have known they grimmie especially with them having business cards in the facility on auctioning on storage units. They have awesome customer initially when they taking your miney but terrible with handling issues.
I visited many storage places in the Bolingbrook/Naperville/Plainfield/Romeoville area. Once I saw Global, I decided to look no further. They are far and above the rest. The facility is very secure, clean, and well-managed. Roman and Jim were thorough, helpful, and professional. Paperwork was seamless. I highly recommend Global Self Storage in Bolingbrook!
When I think of customer service, Self Storage businesses are the last place I think about, but today Jim changed that for me. Jim made the process very effortless and smooth. Now when I think great customer service I think Global Self Storage. Highly recommend, ask for Jim
Highly recommend! This was the third place I tried in Bolingbrook. Their rates were better, and the staff has been great. Also their climate control temperatures were lower than the last place I checked, which was more expensive, and the unit looked nicer. Very satisfied.
Needed a unit at the last minute due to family issue. Roman could not have been more helpful. Walked me through the contract, confirmed cost and handed me his card with the gate code and unit number. All within 15 minutes. If you rent from Global, ask for Roman. He will take care of you quickly and professionally.
#1 THANK YOUYou folks restored my faith in FAIR & BEST BUSINESS PRACTICES.The Rental process was a breeze took 12 minutes.The facility is very, very clean and cameras are everywhere, so safe!There pricing is AWESOME, VERY REASONABLEalong with their Super Customer Service.BEST of ALL 24 hour ACCESS!!ITS a NO-BRAINER!!!Best of all the let you borrow their Cube Van to move your stuffit cost me $10 for the gas I used and refilled,$9 for the extra miles I drove and$15 for InsuranceI used it for 6 hours (9:30am to 3:30pm)THE BEST AROUNDIVE USED MANY OTHERS STORAGE FACILITIESSUPER FAIR BUSINESS!!!10 STARS!!!!GREAT BUSINESS MODEL FOLKS!!GOOD FARMERS MAKE A FAIR LIVINGWHILE THE HOGS GET BUTCHERED,ANOTHER NEARBY NATIONWIDE STORAGETOLD ME THEIR PRICES CHANGE MINUTE BY MINUTE...ARE YOU KIDDING ME????I TOLD THEM, WAKE UP, YOUR NOT SELLING GOLD OR PETROLEUM,so COMPEDITORS BEWARE!!!GLOBAL SELF STORAGE ROCKS!!!!!!!Dennis BNaperville, IL
Cant update your credit card information over the phone with them.They want you to come by the unit.Tried to update online and it wont accept by phone etc.I travel and dont have time to drive over just to give them my information.When you call locally you always get pushed to the national number.Left messages without being returned on the local until I called the national and they asked him to call.Also left messages via email, again not returned until I called national.But I got lots and lots of automated emails about my credit card needing updating though.Those came through on a regular basis.
Total reviews rating 4.8
174 Reviews for Global Self Storage 2023:
Review №1
2022-02-04I rented a storage unit today from Global Storage it was a very easy and pleasant experience. This being my first time renting I had questions, the staff was very helpful and professional. The facilities were neat and clean and best of all the price and promotion they have going was was the best!
Review №2
2022-03-01Had an issue with the first unit and it was quickly taken care of with no hassle. Love that the facility is under surveillance inside and out and each renter has a unique gate code, allowing them to track who goes in and out. Facility is also very clean.
Review №3
2022-04-29Very nice and knowledgeable! Leo and Roman were great to work with. The signup process was easy and fast!
Review №4
2022-07-07I have a 7 unit at this location..they have a good costumer service..Manager there very nice and helpful.. definitely recommended
Review №5
2021-08-02Due to my car having been destroyed on Interstate 88, I had to unfortunately terminate my car rental parking spot located at Global Self Storage. However, it was 2 Aug and rental payment for the parking spot was already automatically paid for the month of August. The companys policy does not pro-rate early termination. Luckily, Roman was very gracious and diligent in working with the main office to reimburse my August rent pay. Im very thankful and appreciative for Romans diligence and professionalism.
Review №6
2022-01-25Great clean reasonable storage facility . The staff is very helpful and professional.
Review №7
2019-05-11Roman was very helpful in getting me checked in and answering all my questions.The facility is incredible. Very clean and I feel safe there any time day or night.I have already recommended to friends.Only issues: Lock price charged was not as posted in office, $2.00 more.As convenient as it is, flat bed cart missing wheels.
Review №8
2019-05-01Jim was awesome to work with. We were “those people” that showed up at almost closing, yet he stayed to show us units that were available & different size option. Explained everything very well.Very personable. 😊Rates are great for climate controlled.
Review №9
2018-08-21I rented a storage unit from Global and Im extremely happy with the service and price. The unit is clean, well kept and nicely lit at night. There are plenty of carts at each entrance to help with moving your stuff (and the wheels work and they maneuver easily!). I am very pleased as I was a little concerned with finding the right facility to store my stuff temporarily. Glad I got it right on the first try! Thanks.
Review №10
2018-08-18Excellent experience. Jim is kind, thorough and extremely helpful. The property is clean. The rates are wonderful and use of the moving truck is lifesaving! Cannot say enough good things about Jim and all of his help getting us squared away with quality storage!