Delivery
Yes
Wendys in Aurora
Categories
Location on the map
Aurora, Kane County, Illinois, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 630-907-2982
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–12AM
- Tuesday:6:30AM–12AM
- Wednesday:6:30AM–12AM
- Thursday:6:30AM–12AM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:6:30AM–12AM
Wendys in other cities:
Comments (199)
It was Friday and I thought they would have fish sandwiches would be more ready. We seem to wait quite awhile for them.
You see this spot? Ive been waiting at this spot at Wendys for the last 30 minutes. The service here is so slow... So freaking slow. In fact its so slow that the amount of time I park my car, walked in, order, get my food, and leave Id still be waiting at this spot. Okay cool so you can argue go inside or maybe its busy cause its dinner time, but no person should be sitting here for that long just to order food.The service the attention to customer service... The everything with this experience of just going to this Wendys in particular is just horrible. Honestly get new staff or fire the people that currently work here cause this fast food restaurant location is the worst experience Ive had ever.Edit: I went inside today and tried to see if it was faster. Yes it was but man they really need more people to work here. The place only had 2 employees working and one of them walked off to get on the phone.Wow
Pretty good experience.Employee’s are niceI enjoyed my food there
Stopped there for a quick bite and ordered the $5 biggie bag. Burger was amazing, just how i wanted it along with the fries and nuggets
The drive through is always long. On my lunch break I ordered online and was giving the option to “ pick up” when I get there the lobby door is locked. I called and she said I would have to go through the drive through. There was 10 cars in the drive through I did not have enough time to wait in line. Why give this option if it isn’t available. I asked well how to I get a refund and she said I’d have to use the app. I emailed the “contact us” email and no response!
Always messing up orders and under cooked food. This morning my wife got a breakfast chicken sandwich, took a bite, and noticed it was still raw.
This is a joke the chicken nugget is almost the size of the spicy chicken if they didnt have a spicy chicken sandwich ready they could told me to wait for a fresh one and the chicken nuggets were cold and tried calling and no answer
I ordered a chicken sandwich. They gave me a chicken sandwich. I ate the chicken sandwich. It was good. It gave my stomach great joy. I also enjoy the coke freestyle fountain. Unlimited power
Better than McDonalds ,Burger King . But still not worthy of 4 stars in my opinion
Drive thru: The cashier was nice and asked how my day was - then the other window passed me my bag without even looking at me. Overall average fast food experience?Plus a star because its Wendys - a good source of satisfaction for a pregnant wife
Super long drive thru. Inside was closed. So many people in the drive thru line cars could not even exit. Waited 40 minutes to pick up an order.
Food was all there and staff was polite.👍
Was denied service. Website said the store was open, but an employee did not let my family inside. We were told the restaurant didn’t have enough employees to serve us. Who’s running that place?
Food always spectacular. Very convenient and nice to get literal fast food!
This place is hilarious, drive thru line is constantly long, not because theyre busy but because they take so long to take/make your order, when you finally get your order, its wrong 10/10 times, its become a fun game my family and I play to see what theyre going to mess up, classic orchard wendys.
Quality has been sliding downward at all Wendys locations for the last several years.When they started doing their burgers with the Daves Choice branding a long time ago, I was hitting a Wendys more than once every week.Now I only go there if I want something greasy. Thats a shame.
Messed up burger and I ordered apple PECAN salad and asked for extra and got NONE. tried to call inside and they have phones shut off and doors locked. Was not sitting at 6:30 pm with 20 more cars ahead of me. This wendys is getting worse
Ordered a Large Fry and got this, pretty disappointing. Going to McDonalds next time!
They couldnt get my order right and serve you cold food!
Probably the worst wendys in the area. The food always taste like its been sitting out, especially the breakfast food. The breakfast biscuits literally cut the roof of your mouth because theyre not fresh.
Fast service, friendly staff, and they got everything in my order correct. I really appreciate that the person taking my order clarified what I said, in order to ensure they got everything in my order right. Staff also appeared to be taking necessary COVID-19 procedures. Everyone I saw was wearing a mask and gloves correctly, and social distancing as much as possible.
They forgot the bacon on our bacon doublestacks. Discovered it after we left the drivethrough.
I Uber and this is the 7th time in 2 weeks i come to pick up an order and there “system is down”.Only for them to serve cars after mine. Uber calls and nobody picks up the phone.For being a chain restaurant like this. How is it that their “System” always goes down.If I was the owner I would have fixed it by now
Good chicken sandwich. Great for fast food.
Went thru the drive thru told them I needed a receipt didnt get one. Food was cold fries stuck together really bad service. Wont go back to this location ever
This is definitely a state of the art stadium 🏟, came from Chicago to visit my dad and take in the Vikings vs Browns.What a excellent and exciting place to be on a Sunday!!!
Fresh and hot food, thats what youll get from Wendys if you doordash. Wendys employees wait until the driver arrives and makes the food fresh. I believe that adds to the overall quality of the Wendys experience
Always very slow. Want you to wear a mask but dont take Google pay. Way to protect employees and screw customers...
Every time I go to this wendys they get my order entirely wrong, and the chicken often tastes old as of its been cooking in old oil or sitting unde theater lamps for too long.
The guy with the black hair and glasses working the drive thru at 10pm on September19th wanted to argue with me about him putting the ketchup and barbecue sauce in the bag with my food that I asked for and well I got home no ketchup terrible service wont be returning soon also the young woman working the headset told me im not allowed to do two separate orders go to a different Wendys
No double stack 4 / 4 but all other Wendys do really sad. The service person was good
The drive thru takes forever to move mostly because they rarely split function and have poor Cheryl (with her slow speaking order taking) doing cash as well as orders.Cheryls voice drives me freaking crazy. The food quality is usual good. Have had frequent bad/old/hard nuggets and fries.
Usually they are pretty good. This time burgers were lukewarm, one of the soda machines didnt work ( when I told an employee he just shrugged his shoulders), fries where cold. Took the fries back up and they replaced them with soggy warm fries. Almost like they were microwave fries. The tables needed to be wiped down. Very disappointed in this trip to Wendys.
Parking lot is uncoordinated with the drive-thru. Was busy when I attended, but their lackadaisical work effort I cannot accept. Employees had no integrity.
Il have to give them a 4, just because lately there food and them getting orders right have been off. Now with that said i go here alot i love there rewards on the app i have a big family so mine rack up quick. The food is good it always fills me up and the kids like it. The biggie deals are str8 for a quick cheap bite. Fills the kids up.. and leaves ypu satisfied..
If you arent using the app, youre doing it wrong... They keep posting coupons for free food with mobile orders!! I work down the street, so I eat here often. They have gotten every order right and never had a problem, but the McDonalds down the road gave my food to another customer twice!
This is probably the worst Wendy’s in Illinois. Clearly day old burgers, cold “premium sandwiches” and cold nuggets / fries..
We stopped in to grab a couple sandwiches on the go. The drive thru line was long so we went in. The servers were quick and professional and our food was fresh and as we ordered it. Easy in and out of the lot and back on the road. Nice!
Great quality service, better than the Lake St. Location. Only issue is that theyll forget to take the cheese off a sandwich even though I emphasized clearly, and concisely No cheese, only lettuce. It happens too often, for me to continue ignoring it as a simple mistake.
This restaurant is my number one place. Of all restaurants I know I love it most. I always suggests to my friends to go to this restaurant. Whenever I I need a delicious lunch, this is the place that comes immediately to my head. splendid and all kinds of food and a rich menu.great staff members, and pleasant atmosphere. Also, the cost is honest. I suggest this place with no hesitation.
Wendys is my favorite fast food chain hands down. They have the best chicken sandwiches and the best french fries. You can debate me but this review is about this location which rocks. The staff is super friendly. They have never once messed up my order. I love the spicy chicken sandwich. They are very quick and efficient in getting the line cleared in the drive thru. I will definitely be back here soon!
Wendys is always a great choice for a quick bite. This location is no exception. The staff work hard to serve with a smile. Any issues I have ever had were handled quickly, apologetically, and professionally.And, of course, the food is always great!
I mean, its a Wendys so its not really fine dining. But I have to say that the shop is clean and orderly, the staff is friendly and helpful, and the food is good value for the money. Ill definitely be back!
I come to this Wendy’s because it’s close to my house! It always consistently has a drive thru which you would normally relate to it being delicious. This simply cannot be the reason at this location. The line is always full because the service is incredibly slow. I’m currently waiting for my food: a Asiago chicken sandwich, a nuggets kids meal, and 2 spicy go wraps, and I placed my order roughly 10-15 minutes ago. There were 2 other cars that were waiting with me for their food as well. No ETA on when I’ll have my food, and the other car was also waiting longer than I with no update. I don’t think I’ll be coming back to this location again despite it being close by home - I’ll take the drive to the other location on Lake Street from now on.
There is no problem with the food or the staff here. They seem to do a good job. However, this is probably one of the consistently slowest fast food restaurants Ive ever been to. Its been this way for some time so clearly they havent been able to figure it out.
Had slow service here earlier this week. Ended up going back tonight and now I can say I’ve had the worst Wendy’s experience ever. Have to wonder if there is a manager on site. Line of cars around the building so I went inside. I girl at register also filling order on front counter. Took 20+ minutes for 2 small frosted and 2 Junior cheeseburgers. Everyone waiting was disgusted. Woman in front of me referred to it as slooooooow fast food. Nothing else in area so they have a captive audience. Won’t be me again regardless of how desperate!!! Corporate better address issues at this location.
Unusually slow drive thru service yesterday. And when I asked to speak to the manager, daggers from the eyes of the employee that was working the drive thru. Everyone has a bad day, I had one yesterday too! But you cant take it out on the customers!! And why did I have to ASK for my receipt? Serious attitude adjustments are needed by the drive thru EMPLOYEES! And probably more customer service training!
The slowest drive through I have ever been to. Only come to the drive through if you have an extra 20 minutes to blow. The food is usually good (if they remember to make it the way you ordered it). 5 cars drove off, including the one in front of me right at the speaker.
My last experience here was unacceptable. I felt discriminated against and singled out. I havent been to a Wendys in almost a month because of it and that corporate has not returned my calls or emails. I expect better from Wendys
This location has friendly staff. The drive thru is always very slow but the food is Wendys quality fresh.
I went to this Wendys after work, to start off the drive thru line was long and i spent a good amount of time waiting. I ordered what I believe was a chicken sandwich that was supposed to have guacamole, and bacon on it. they let me know that they were out of lettuce which was no biggie to me I just wanted my food. once I got home and started eating my sandwich, there was no guac but instead a long curly hair! The girls there also didnt give me a receipt so I couldnt fill out the survey either. 10/10 unsatisfied
I am still waiting in line 10 minutes later just trying to order a lemonade to go. I will easily waste 20 minutes trying to get a drink. This is by far and away the slowest fast food place in the tri County area. Wendys should be embarrassed beyond belief at the snails pace of employees both in house and at the drive through. An absolute joke of a store. Wendys corporate...WAKE UP!!!
Service was slow they didnt have bacon for my baked potato so they put broccoli
Management need to tighten the reigns at this location:(Thursday morning. 8:05 am, three cars in drive-in lane)1) Customer service: walked in and stood at counter with nobody paying any attention to me despite receiving blank stares from two people in food prep area. Five minutes later a contractor who was fixing an electrical issue in the back alerted staff to a “guest up front” and someone came out and somewhat grudgingly took my order2) Inventory management: the place was out of biscuits at 8 am; clearly someone needs to go back to logistics training.Too bad as previous visits have been far more positive.
If I could rate a 0 I would. Horrible customer service. The morning isn’t as bad. Anytime I come to this location there’s always and issue. They never get my order right nor do they serve you food fresh, even when you request. DONT COME AT NIGHT just a bunch of teenagers who asks “are you done” after every item you order instead of letting you talk it through. They’re irritated when you get to the window. As a restaurant manager myself these people at this location are incompatible and act as thought they’re job is rocket science.they should just hire a whole new COMPATIBLE team, who knows the importance of customer service.
Slow service and employees who could careless. Remember Wendys is a no gloves place too and I doubt anyone washes their hands. So if the cashier is doing 5 different things theyre also touching your fries and nuggets.
Im not a big fan of any fast food so it is a surprise to visit my first Wendys in years and see a new building design and better food. It was a premium burger by fast food standards and surprisingly delicious.Only negative: a clearly impatient (disgruntled) drive thru operator that made my wife and I feel like we were trying to ruin his life by ordering a kids meal.Update: second trip - extremely slow service. Lose a star
Long drive-thru wait times so its a good idea to order ahead of time.
This was my second time going to this location and I am not pleased with the service both times. Both times took a while to even take my order and both times we had to park and wait for our food. The drive thru line got so backed up both times from the wait time that the drive thru circle got jammed and everyone had to turn around to go out the other way. We ordered 2 frosty cookie sundaes which A. First time they were handed to us they were literally completely melted, B. We had to wait about a good 10 minutes till we got new ones.. theyre frostys...why did this take 10 minutes and C. We had next to no cookie in it. Btw the first time we went we waited about 20 minutes in drive thru and they forgot our drinks so I asked the girl for our drinks...I watched her make the drinks, set them down and then she started to walk away. I tapped on the window to get her attention and she asks, how can I help you? she literally just forgot she was getting our drinks...I was like..you didnt hand us the drinks.. and she just looked so confused and finally gave them to us. IDK what kind of drugs your evening staff is on but this place is chaos. I gave them a 2nd chance but I will not give them a 3rd.
I went thru drive- thru & i must say that Ive gotten my food faster in a sit down restaurant! This fast food Wendys on Orchard Rd is always very slow but today I decided to comment bc I got upset since it took about 15 mins (only 2 cars in front of me) to get thru drive-thru for only one menu item, a grilled chicken wrap which was disgustingly cold. I was just there for a quick bite to hold me over till dinner & besides my lost time, I lost money on a chicken wrap I couldnt eat 😡
The cashier verbally complained about my team and I having separate orders .She then continued be rude while we ordered our food .She would not talk loud enough for us to hear and when we would ask her to repeat herself she woulddo it with an annoyed tone of voice. My middle schoool track team had never been to a Wendys before so they werent sure how their menu worked and this cashier did not make their experience any easier . I will not be returning to this location again since we clearly werent wanted .
The wait here always seems to be really long
Didnt get any photos this time. Went through the drive through for a 50 cent frosty...ended up getting the $1.99 Frosty sundae that has cookies and chocolate added on top. It comes in a cup and is very tasty. Worth the $1.99
Whenever Ive asked for a topping to be excluded from a sandwich the order is made wrong. For example no mayo extra pickles. And they put only mayo. I dunno maybe you need to get a better drive up headset so the employees can actually hear, teach them how to use a POS properly or get someone that isnt high to take/make the orders.
I went to the drive thru and the girls were rude it almost seemed as if they were laughing at me and my sister. We didn’t have any sauce or napkins and when we asked for some they were rude about it never coming back to this Wendy’s. “Okay bye” what he said as rushing me out
Miserable kids working here makes for a terrible experience.
Drive thru was unusually slow today but the fries were good!
The wait in the drive thru line is always way to long, even just for a beverage. Cheryl who takes your money is friendly but really slow. Not my favorite place.
Best chicken sandwiches hands down! People can say what they want about Popeyes but Wendys sandwich is far better and you actually get some vegetables! Not like people couldnt use more vegetables anyway! Keep up the good work Wendys!!!
This Wendy’s is so horrible if I can give 0 stars I would! Not the first time I had a problem with this location. It’s dirty the food is always dry and out under the heaters too long. Disorganized staff. Get it together or just close the place already.
I unfortunately lost my receipt, but this WendysW has always pulled through for me. Even the mcdonalds down the street falsely advertised their hours, Wendys was still accurate. If corporate Wendys is reading this, Lisa was a great personality to interact with this evening, as she was a genuine pleasure to deal with when it came to drive in service.
This is the slowest place Ive ever been, doesnt matter is you go inside or through the drive thru. I time it every visit and the drive thru is always at least 10 minutes.. Didnt matter the number of cars in front of me. Inside is just as bad.Dont understand why management doesnt train the workers, they are all very nice.
Each of the 3 times I have been in the drive thru took what I consider to be a long time for a fast food place. Then always have employees acting crazy at the window like theres a party going on. When you get a bunch of young people jamming music and being really loud and obnoxious you can usually count on your food not being what it should be.I have been completely turned off to wendys now. I will never go back to this location and wont go to any wendys anywhere for a very long time. Wendys should send me a check for the 3 times a came here.
This particular location has the nicest people working there. A cherished relief these days when everyone is short staffed and stressed.👍
My favorite Wendys location.Quick, efficient, friendly, and clean. Many other stores could take lessons from this location
The food is always decent, but the service is horrible. If youre going through the drive-thru, you better have at least 20 minutes to kill. Staff doesnt take their jobs seriously, and seem to care little about addressing these major customer service issues.
I would not even give them 1 star, this is the worst wendys location. I waited 20 minutes for the 4 for 4 meal and then my order just sat on the counter. When they finally called my name the guy switched out my fries for warmer ones since they were sitting on the counter for a while. Very ghetto if u ask me.
Went to Wendys which is always a faveorite. Pulled into the parking lot seeing a drive thru line wrapped aroud the building. We chose to still go. We rexieved our food and EVERYTHING was cold. You would think thag with the store that busy that the food would be fresh. Big disappointment
Its not the food is the attitude. Stood waiting for anyone to actually serve me. Ketchup pumps empty even after asking them to be filled 20 minutes earlier. If dirty tables and messy counter tops are your thing then this is probably more to your liking.Shame as there are a few that sell to care but they are outweighed by the lazy and disengaged
Food was nice and fresh and hot!!!! I almost NEVER get HOT fries from Wendys..Go during there bust times..guaranteed hot food.
I went through the drive thru and yes they were crowded but I ordered a double stack no cheese and 4 50cent frosty s and not only did it take 20 mins they put cheese on the double stack!!! Ridiculous.
Wendys is one of the best fast food restaurants. You know you will pay more than the cheap places, but you also know you will get better tasting food.
This Wendy’s is unbelievably slow slow slow slow. Omg Really? Who is the manager of this place. Lines are always long I only come here because I love Wendy’s food. And I always hope it’s better next time I go and it never is.
Unfortunately this is the closest wendys to my house. Every visit is a longer wait. The recent inside renovation rivals starbucks so if you must, avoid the drive-thru! The employees are hit or miss. I dont think this place is managed well.Edit: I just waited 20 mins for two small frostys!?
I agree with other posters that the food here is great. But dont think I didnt notice you removed the meat from the chili and replaced it a bunch of beans. Cheapening the quality of your food is NOT the way to win customer loyalty.
Everytime I’ve gone there. (5 times max) I’ve have waited no less than 10 mins in line before even ordering my food. Sometimes this is even after midnight, what are they doing in there that is taking them more than 3 mins to take someone’s order. The last time I was there I left after waiting in line for 20 mins for FAST food. Come on people
I love Wendys chili 🌶️😋
Not sure why I keep giving this place a chance. Food is always cold and sandwiches frquently soggie. I went last night and threw away my burger because it was wet and the fries must have been old ones that were re-fried. They tasted old and were dark brown. Not coming back.
Good, fresh & hotExpensive, $31.09 for 3 single cheese burgers, 3 fries, chicken sandwich, 2 tea & 1 Dr Pepper.....fast food
This place is going down hill. Food wasnt fast and wasnt fresh
Just the best fast food...
The dining room area was on the disgusting side. My salad was fantastic. But its hard to enjoy good food when your in a dining area that is grossing you out.
Never had a problem with this Wendys. Everything is made great and fresh. Plus this is the ONLY Wendys in the area that serves breakfast, which is fire.
Doesnt deserve any stars. Ordered 2 of the large Baconator burgers and they looked nothing like the picture on the menu. They took full slices of bacon and broke them in half on both sandwiches. Not cool for the price paid. Got a refund and left.
I really like the new brand of Wendys. The decor is very pleasing to the eye. Maybe it made the burger taste better. In any case, the burger I had was pretty good.
This place is disgusting. Food all over the places, tables dirty, ketchup and utensil area a mess. Staff is disorganized and slow. If a health inspector came through here, I wouldnt be surprised if fines were issued. Will never return. Nasty.
The remodel of the parking lot is terrible. Even if you arent in the drive through, most times you cant get PAST the drive through to get out of the parking lot. And they ALWAYS forget things in the bag. Very very slow. Food is good though
If it wasnt for the delicious baconator or delicious spicy nuggets this place wouldnt even get a review because they cant get an order right 90% of the time Ive been here. Youve been done told, ya heard people?
Fries are only fresh if you ask. Actually a great place for a location. They are always busy because there is no McDonalds near.
Bought salads for myself and a friend, both were delicious and we both were very pleased!
Slow, slow, slow, slow. I have never been through the drive-up in less that 20 minutes. Then when a person orders and leaves you better check you order, chances are good that the order is wrong.
Not exactly a place I describe as clean, unfortunately. This place also consistently goofs up something in our order.
This was my first visit to this location, and I spent twenty minutes of my thirty minute lunch break in the drive up line. I was angry, but Cheryl(?) was so friendly despite the backup, that Im giving four stars just for her.
Slow, in complete order (missed the fries), got sandwiches with sauce when I ordered no sauce, did I mention slow? Not my best Wendys experience.
Our burgers were properly cooked and very yum. This hasnt happened at other Wendys
The restaurant is empty. Drive thru line is 15 deep and slow. 10 minute wait. Cashier was very nice! Pick up window not nice.
Great customer service and very professional in the drive thru
The best burgers Ive ever had. If youd like a filling meal, go here. But do expect a bit of a wait time if you go through the drive-thru.
I waited for 30 minutes. Everyone in the back is just standing there staring at a screen. And while I was there 3 people came back with missing food complaints. I could have drove to the one on randal and gotten home faster. Im never going back there.
I changed in their bathroom to go to work. Food smelt good tho
First time seeing a fast food store with hard working staff. Just from sitting in the drive-thru looking through the window I seen all of them hustling, moving fast, trying their very best!!
Good services and good food. Be sure to use the app to take advantage of coupons
One of the worse Wendys Ive been too. The drive/lot is a pain in the but to get through when the drive-thru is back up. And the service was super slow. A bunch of ppl walked out
The food is always..... ok....... just spent 20 minutes in the Drive-Thru, nothing like a fast food place who cant handle a dinner rush. Service as always below subpar. Only about 6 cars took 20 min.. the b
Astoundingly slow. Ordered a taco salad. Took more than 8 minutes to fill order because person who took it was also filling orders and stopped everyone someone came to the register.
Drive thru constantly long line no matter what time it is. Expect 20 minutes to get through and one lane around the building causing cars to be stuck when the line is long
The food is good but this location has become ridiculously slow since the remodel. There is constantly a line because they can not move quickly.
Place is very clean and neat! The food is great, but the customer service needs improvement.
I came in for the drive thru. at 2:01 and she tells me theyre closed . its a minute after ?!?!? come on. then I ask her where else can I go? and she tells me she doesnt know. fine. but when I pull off and pass by the window she bangs on her own window and waits for me to pass by to give me the finger ! this is the blonde with the blue jacket. Dec 7th 2:04 am
This location had some issues beginning of summer. Looks like management took care of things. This visit was really good
Their service here is SO slow. I think Id like Wendys better if the one near me didnt have sloths working the kitchen
Weve been going to this one of these for some time and one of the things I like about it is that theyre consistently pretty good. Also discovered Wendys salads, the southwest salad is fantastic.
Breakfast! 6am-10am! This is one of the few Wendys with their delicious and affordable breakfast menu. Love the potato wedges and chicken sandwich. The panini is good too.
I regularly stop by grabbing some food here. I like the quick customer service and well cooked food. They never disappoint.
Always busy but never has made a mistake. There is a lady that works here and seems like she lives there. She is very nice and precise.
WORST EVER ! This fat ugly manager named Brian was so rude , had me waiting for 30 minutes for a damn potato and Chili ! All there employes are so slow ! Worst group of people ever! Bunch of dum punks
I love wendy’s. it’s cheap and it’s nearby and the food is always good. my main issue is how slow it is. it’s always slow: when it’s busy and when it’s not busy. They should really try to improve on how slow they are
Theres ALWAYS a line here that moves slower than any other busy Wendys Ive been too. Lots of room for improvement.
Its great but Im not sure why they always ask if I want cheese when I order a hamburger, would not that be a cheeseburger?
Consistent food, good variety and better options than other similar quick service restaurants.
An employee named Chandra was beyond disrespectful when I had asked for the extra money back when they got my order wrong and charged me extra. Never experience such rude disrespectful behavior from any employee
Bag alert had me running out the door for some good ole fast food wendys style.
Great prices for the 5 dollar bag, comes with double bacon cheeseburger, chicken nuggets, fries, and a drink. Restaurant is nice and clean, with friendly staff.
Good food and good price
Food is ok time to get your meals forever they make you wait to long even if you use the drive thru .
Always slow service, not very clean usually has a musty, dirty mop water smell. Orders are usually made wrong.
It was alright,drive thru line is always backed up ,takes about 30 min to get you food ,order is always wrong or something missing & I mean always .
Friendly staff and quick service
The slowest fast food place I have ever been to. Time moves backwards in this place, will not come back.
They forget things I order every time I go there. I wish there was another one closer, because I love their product. They wont get my business any more.
Extremely low priced for seniors. Free soda paired with a sandwich from the dollar menu and Jr. Fries makes for an extremely cheap meal.
We were there at 4:30pm (not many there) and the place was a mess. Tables with trash, stuff on the floor and trash all over the drink station. The place needs help.
The service was a little chaotic. The food was standard.
Empty dining room bcuz everyone does takeout nowadays
Never know what to expect from Wendys sometimes are ok and sometimes not to good
The food is always good but they are ALWAYS busy. Service can be slow as they try to cope. The service is friendly but unorganized.
Drive thru employees at both windows were very rude. She put the frostys in the same bag as the hot sandwiches
Went there last night. Got single and chicken nuggets, did not get my fries, double hamburger, fries, all where cold, fried nasty. Never again. Awful service.
Took over 35 min in fast food line. Very poor wait. They said bc short staffed
The Wendys in Melrose Park next to Cinemark is Horrible. The girl was rude and obnoxious. She didnt even know the words like please/thank you.
Horrible service lost my ticket so I waited over 20 minutes for 3 sandwiches. The people working there had no sense of urgency. Wouldnt recommend this location.
It is what you expect from Wendys. Their fries were not good but sandwiches were.
Very slow. Was busy but 3 orders while there were wrong. All trash bins were overflowing.Had to clean a table to sit. Wont go back to this one.
Renovated, clean and modern. Friendly staff. Timely order prerp. Ample and comfortable seating. Taste is always good and fresh.
Great remodel, love the new design. Unfortunately, just waited 15min for a regular burger and small fries.. Ouch.
6/11/18. 00:54am I order a Jr bacon and strawberry lemonadeI received my order and I noticed that I was missing my straw for my drink on my receive the lady in the window go away and I have to wait for around 6 minutes and then when she comes back she opens the window and she said youre missing something and I say yes missed the straw for my drink and also I missed my receive and she just give me the the straw for my drink but she dont give me the receipt and she dont even say sorry or nothing she has an attitude she she say her name is sujey
Drive thru lights dont work and they take forever to take your order.
Manager was amazing! Went Bove and beyond to make sure my order was right and even saved me some money.
Their spicy chicken sandwich is off the chain.
Make sure when you go, the manager Syreeta is there. She keeps that place running. And good food. But if she isnt there, dont go.
In and out with great food
Too slow for a fast food chain restaurant, more than 10 mins waiting to order just because theyre understaffed
Horrible experience. Is this place going out of business...out of many things. Also viewable kitchen area needed to be wiped down and swept...BADLY!
Cheryl is so wonderful. She makes sure your order is on point. Such a great lady!!#LetsGuide
Literally everyone takes forever to take your order we stood 15 min waiting and nothing and when i tried to get help thay ignored me
Too long of a wait in the drive thru over 20min wait and food was med-warm
Service is great! Drive thru layout with parking lot sucks!!!
The drive through may be slammed at times but the staff is super upbeat and friendly. A+
The cashier had a Gucci belt. Hurt my self esteem until I saw that it only said Ucci.
We literally drive to this location even tho we have one closer to us because its always on point!
If I could give it a zero I would, 22 minutes wait for cold food....did I mention employee dropped containers on floor and then was going to use them until a customer said something...
This spot is good! Reasonable pricing, large portions and the staff are consistently very nice.
Terrible the order was wrong. Everyone was annoyed. Extremely bad service.
Slowest service Ive ever experienced at a Wendys, and they get my order wrong about half the time.
Good place to eat a burger sure there are better but hey it beats McDonalds
Drive thru lady Cheryl was very nice but workers had all of our burgers over saturated.
Very slow service on this particular day. Normally, food is fresh and served quickly
This place is crazy I have tried to get potatoes 5x times and they never have them the people that give u the food are nice but the general manager is so rude
African Americans dont say thank you or give receipts. Pretty slow, and food was average at best.
Service is pretty slow and my drive through order is often messed up.
Real nice clean place to eat lunch
Waited 30 minutes and my order was still wrong.Happens every time I go to this particular Wendys.
Drive thru is always slow. Food was hot and fresh.
This place is covered in flies, the dining area was disgusting. The food was surprisingly decent.
Service has improved since the last time I was here but it might have just been a fluke.
Sometimes their drive through is wrapped and it doesn’t appear they are moving customers in and out quickly
Was impressed girl at window actually asked for my ID for my Credit Card as my card says Photo ID Required Its rare anyone asks Thank you
Screwed up my order a few times. Drive through wait can be long
Lisa in the drive through was the absolute best restaurant attendant tonightVery pleasant!
Total reviews rating 3.5
199 Reviews for Wendys 2023:
Review №1
2022-05-11I ordered a triple Burger. And a bigger deluxe. There was fresh hot. Customer service was pleasing had a smile on their faces. Have food on time we got through one do. And all my food that I ordered was in the bag. Thank you Wendys keep up the good work.
Review №2
2021-09-04Well if you dont want food poisoning you may want to avoid this Wendys chicken. Yep undone in the middle would have asked for a refund but was in a rush. So they arent checking the temperature of their meat. So be warned.
Review №3
2022-04-06Only reason i gave a 1 because its the lowest I could give. Ordered a classic chicken sandwich combo. Chicken was so over cooked I could not sallow it and the fries were cold. Tried to call 10 times no one ever answered the phone then i trued to callcorporateand was on hold for 18 minutesbefore i hung up. What makes me maddest is .I didnt receive a receipt. Now I dont have proof I was there.
Review №4
2022-05-14The service was amazing the drive-thru was backed up but i waited I got my food everything is amazing the sandwich is amazing its hot its good its Friday the fries are fresh Im Blown Away its been a long time since Ive had food like this so I just want to say thank you
Review №5
2022-07-13I am a trucker and the dine in was closed at the time. They allowed my husband and I to come in and place an order. Excellent service. Thank you so much
Review №6
2021-05-01Currently am sitting at the window to pay because they are waiting for the meat to cook. No one is in front of me at the pickup window. I asked them if they were trying to mess with the timer and the girl was like uhhhh nooo. When they did let me go to the next window they just shoved the bag out the windows and say have a good night. I waited for them to notice me waving for them to see me. The lady that handed me my food say what do you need and I showed her my phone as I was writing this review and informed her I would be letting the Corp office know and they just were laughing like ok sorry.Such a shame that this is how paying customers are treated.Update: 5/1/2021Figured I would see if things have changes but sadly they havent. I was just asked to sit at the first window until they made my order. When I asked the guy if they were trying to beat the timer he freaked out a bit. 5 minutes and counting as I sit here and wait.
Review №7
2019-05-12Normally have great experiences here,but seems like they’ve gone down hill lately. Well evening food anyways. Frys seemed under done & soggy except the hard crisp ones I received which were almost empty inside they were so double cooked. Bacon as you can see is way under cooked except the slightly cooked end & they weren’t busy like they had to rush my order through. Will I still go here yes,but not for dinner. Breakfast & lunch are always good. Cheryl is one of the best cashiers I’ve dealt with. Always has a smile on her face & very easy to deal with & deserves an awning over her window.
Review №8
2022-03-01They were very busy I like their Wendys $4 special and theyre Wendys $5 special. Their nuggets are really really good. The service was a little slow. And then they messed up my order.
Review №9
2022-03-12I am not happy with this Wendys at all, I have now got wendys doordash to me twice and both time nothing was right. Now this all three of my burgers were not what I ordered at all and one had a hair in it! Desusting!! Ive tried to call both times now and of course there phones dont work! I will not be going back and I am so unhappy!
Review №10
2022-07-13They served me and my friend old and cold burger, fries and chicken nuggets I ate half the burger and got sick for 3 days never eating there again so shameful you can tell they didnt care they just wanted the line to keep moving 🙃