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Factory Plaza, Inc in Bensenville
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Bensenville, DuPage County, Illinois, US
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Phone: +1 630-616-9999
Site: https://www.factoryplaza.com/
Site: https://www.factoryplaza.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–2PM
- Sunday:Closed
Comments (199)
We were doing our kitchen counters with a matching backsplash and I cannot recommend Factory Plaza enough! After doing a lot of research and gathering prices- Factory Plaza struck gold. Not only was the staff very friendly and helpful but we were able to get the lowest pricing across the board for beautiful quartz slabs!Kevin B. is your guy. We knew our estimated measurements which always helps in these sort of projects. In our visit we sorted through all their options and in less than a month we had our kitchen counters and backsplash both measured and installed. Mind you, this was all done between the holiday months! Everywhere else quoted over two months out. We definitely appreciated the timeliness, and for no extra charge.Their team was very kind and professional anytime we spoke or had them in our home. Thank you for helping make our kitchen exactly how we envisioned it!
We have used Factory Plaza twice now for 2 separate renovations. Their stone is high quality and their customer service is incredible. Mario was extremely responsive, helpful and patient throughout the entire process which included many additions and changes on our end. Will only ever use Factory Plaza for any stone needs.
Were really happy with our kitchen remodel! It was our first time doing a project like this and Ryan really made the process easy and helped us get our kitchen just how we wanted it. He and the other staff were always professional and friendly. Would work with Ryan and Factory Plaza again in future.
Thomas was super responsive and easy (and fun!) to work with. He was informative and provided good insights to certain cabinet types/colors and options to include in our new home. Thomas provided and walked me thru the estimates and layouts and was helpful with my questions. Thanks Thomas for the great work! Excited to see our house come to life.
We chose to work with Factory Plaza on our total kitchen remodel. Upon visiting the brick and mortar storefront, we were impressed. They had decent inventory and the staff appeared competent. Unfortunately, I have been totally and overwhelmingly disappointed. The salesman we are working with currently is named Ryan. Upon our first meeting he was cordial and organized, but quickly everything turned south. It has been a NIGHTMARE trying to stay in contact with him. We were told an initial date for our cabinets to be cut, painted, and delivered. So far this date has been pushed back an entire MONTH. We have been without a kitchen since July, when we began working with (and paying) Factory Plaza. We are now nearing the end of November and we still do not have a kitchen. Whenever we try to call we are told that Ryan is unavailable. We leave messages and never have our calls returned. A man was sent out to measure for the install. He didn’t even come with a tape measure. I was instantly disappointed. He openly complained about how far out our home was from the store, and spoke to us as if we were a problem. I have attempted to email Ryan, and many others at Factory Plaza regarding the status of our order and never can get a straight answer. The are so far behind on our order we have considered reporting them to the Better Business Bureau. If I have one word of advice for you it is to stay as FAR AWAY from Factory Plaza as you can. We regret our decision to hire them every day. This has been a terrible experience and we can’t wait for the day it all comes to a close. This has been the worst company we have ever hired for home renovation or otherwise. Please do not give them any of your money or your time.
Awesome experience. Company was recommended to me by a contractor. Friendly and easy to work with staff. Quoted multiple products on the spot to give a range of costs. Measuring and installation staff were professionals. Installation was clean, organized, and efficient. End result were fabulous looking countertops.
Thank you so much to everyone at Factory Plaza especially Magda. We got all new cabinets (with a custom color) and quartz countertops. Everything is absolutely gorgeous! Everyone at the showroom and those that came out to the house for install were very communicative, helpful, and friendly. The process was very smooth. It was about 2 weeks for my custom color to be approved (they sent back the first one themselves that arrived about a week prior), and then it was 3-4 weeks for the cabinets to be finished and arrive to my home. Once cabinets were installed, they came out to measure for the countertops. Countertop installation was just one week later! Mostly, we are just very pleased with the quality of the product especially at a price that beats everyone else we spoke to. I absolutely recommend Factory Plaza and would use them again.
Had a great experience with Factory Plaza. Installers came at 8AM on the dot and were out by 10AM. Work looks clean and counters are beautiful. The entire timeline took less than 2 weeks and prices were fair. Highly recommend.
We purchased countertops from Factory Plaza when we moved into our first house, and we were so pleased with the experience and quality, we used Factory Plaza again to renovate the kitchen countertops in our second house. We worked with Mario on both occasions - he was very timely, not only in his responses to emails and phone calls, but also when it came time to measure and install.We love both countertops - the first was a light grey quartz, and the second was a lighter quartz with grey veins. We highly recommend using Factory Plaza! The quality and price is great.
Great service and quality results on our new countertop! Will be sure to refer this business to friends, family, co-workers, etc. Thanks especially to Ryan, one of the sales reps who helped us throughout the process and put his best foot forward in getting us what we asked for. 10/10 would recommend Factory Plaza!
1. Mario is the man! Multiple projects with him, all have turned out exceptional.2. The install team is slick. Fast. Clean. Polite. Crushed.3. I will be back with this team on the next project.4. Pricing is also great.5. Delivery | speed is up there too.
Responsive and professional at every point of service: Slab selection, measurement, and installation. Great selection of slabs made turnaround very quick. Very happy to have a reliable partner on my outdoor kitchen projects. Thanks Magda and team!
Got my new countertops within a week. Ive gotten countertops from this company for various projects over the years and everything has always gone smoothly. My sales person Magda has always been quick to reply and makes sure things get done in a timely manner. Will definitely use them for my upcoming projects.
We were headed back from downtown Chicago, on the hunt for cabinetry and countertops that were reasonably priced and not big box store quality, when we happened to see a Factory Plaza billboard - thought wed check it out. We were greeted by a friendly staff and were introduced to Ryan. After spending quite some time with us talking about our (small) project, quality expectations and budget, he directed us to the perfect vanity and countertop remnant for our guest bath remodel. We were able to cash and carry our vanity - and he went out of his way to get us a sample of the remnant to take home to check out the color (Factory Plazas selections of countertop material is amazing). The gentleman who came out to measure was very professional and took his time to make sure all measurements were accurate - within a week the installers were here and made sure everything was perfect before they left. We couldnt be happier with our experience and have recommended Factory Plaza (and Ryan) to family and friends. We have other remodel projects coming up and will definably use Factory Plaza again. Thank you Ryan!
We had a really BAD and UNPLEASANT experience with Factory Plaza, specially with Urszula and Bozena. After we choose a counter top and we got the price (over $3100) and after we agreed with the price and date of Installation in 3 weeks after the agreement date. Urszula called 5 days before installation date to say that they are busy and will not be able to do it on that date, we complained and we got it installed on time, but then another problem. Part around sink was not done as should be (in the pictures white one is in the one in our kitchen, black one is at our friends place with the same type and model of sink). We called multiple times, to complain, almost always Urszula wasnt available, when she answered she told us that need to speak with the manager (Bozena), and after so many calls and emails after a month they send guys to try to correct it, they did it, but since sink was already installed the couldnt do it really good because of the chance to damage the sink. After all try to avoid this place and those people!!! We would never recommend them to anyone!
I worked with Gary on finding a nice piece of soapstone for a bathroom vanity project. It was a small job but he treated it with the attention of a major kitchen remodel! Since it was a small piece i picked it up myself and unfortunately it was slightly bigger than the space I am installing the piece so it needed to be cut down a little more. I emailed Gary and he got right back to me with options. When I didnt respond right away he was following up to make sure everything was ok with the piece and if I had figured out my plans for cutting it down. Would definitely recommend working with Gary and I will be back again the next time I need cabinets or a counter top!
Went to several countertop places to get pricing and selections and Natalia far exceeded my expectations!! She was professional, polite, and on top of every aspect of my countertops. I would recommend Factory Plaza to anyone needing there hand held through a renovation. Thanks again!!
Excellent experience! This was my first home renovation Project. It was a very smooth transaction from choosing a countertop to the install. Natalia was so professional i really recommend this place
This company has a great selection of Stone countertops and the Cabinetry is High Quality and actually made at the facility. The Maple cabinets look amazing. Everything was already soft close so no more slamming doors 😁😁. Prices are Very competitive specially considering their high quality 😮.. Will highly recommend.
We renovate houses for a living and would shop no other place for our countertops than Factory Plaza. I work with Mariusz and he is wonderful, super helpful, to the point, and is patient with any questions I have. I have shopped around A LOT for counters and this place has the best prices HANDS DOWN. Ive even been to other slab warehouses that also sell direct to consumer and have found them to be less knowledgeable in their stone types, even mislabeling some!!! Factory Plaza is consistent and honest about the stone types and their pros and cons. I am just ordering cabinets from them for the first time and have a feeling I am not going to order elsewhere again.
Factory Plaza makes a great cabinet. The quality of the cabinets are superb. We love the slow close on the drawers and the thick plywood that is used. Numra was excellent to work with and her customer service is impeccable! (We did have a few problems but with construction that is expected). We are extremely happy with quality and price.
I am so pleased with the service and knowledgeable staff. I could not be any happier . The staff answered my emails , sent me pictures and worked late to make sure my counters were in as promised. From the first visit until the last counter was polished the staff was considerate and friendly and above all very professional. I shopped all over and they are by far the best priced and most professional in the area. Love Factory Plaza granite.
If I could give 0 stars I would. We purchased our countertops here and although we had a person from Factory Plaza measure our kitchen, we received a beyond poorly installed countertop. There is a 1/2 gap running between our wall and countertop that the crew filled haphazardly and incompletely with silicone. The seam at the sink looks like it was cut with a hacksaw and filled with putty, which immediately begin chipping away. After numerous emails and phone calls they refuse to call us back or even sign a name on their emails. They more or less called us liars when in response to our concerns told us, they would never have put silicone between a wall and countertop and it must have been us and that our walls settled or maybe they are not straight, nevermind that they MEASURED our walls!! AVOID AT ALL COSTS!!!!!
We had a very pleasant experience with Mario at Factory Plaza. They are low pressure, have a great selection with affordable prices and are extremely efficient. The staff is very friendly and they have great communication procedures. Highly recommend!
Decided to post this review because this place was the best Gem we have ever found!! Great prices, wide variety and Friendly staff. The cabinets and countertops look amazing. Highly recommended.
Thomas Z was great to work with on our backyard patio project. He was very helpful in finding exactly what we wanted for stone and finish. They were on top of coming out when we needed them for measurements and had a quick turn-around on cutting and install. It allowed for us to finish our project on time.
Magda was an absolute pleasure to work with from beginning to end! She helped us understand everything we had questions about and installation was easy and professional. We love our countertop couldnt be happier!! Thank you Magda and Factory Plaza!
I was shopping for kitchen cabinet and I ended up in factory plaza. I have no experience in the area but Ryan make it really easy for me. he was super knowledgeable and had a lot of patience to match my needs. Really appreciate it and I will recommend him.
I recently renovated my kitchen with custom cabinets from Factory Plaza. My sales consultant, Kevin Burkhardt, made the whole process easy and enjoyable. His professionalism and expertise was exactly what my wife and I were looking for. I highly recommend Factory Plaza and I suggest you ask for Kevin when you stop in.
To whom it may concern,I want to thank Natalia for her time and commitment to our project. While I was away on business, her responsiveness helped ease my wife’s concerns every step of the way. The final product looks great. We will refer!JDT
Needed to do some kitchen work with counter tops! Staff here was knowledgable, friendly, and professional! My wife and I worked with Ryan. Were both fresh faced with this kind of stuff and he held our hand throughout the process, step by step, went above and beyond, and kept things light and fun. 10/10 will work with them again.
The team at factory plaza did a great job with my countertops. I’m a very particular individual and they made sure I was happy with my end result. Urszula and Sebastian took great care of me and answered all my concerns. Thank you!
Magda was amazingly responsive. We needed to match our countertops for an additional island. Many other places required that we buy a whole slab but Factory Plaza only charged us for needed square feet and even allowed us to pick a slab. Installation was quick and professional and it looks great! We plan to use them for our counters and tub surround for our upcoming bathroom remodel. It was a great experience! Just FYI: I did drive all the way there to find out that even if baby-wearing, children aren’t allowed in the warehouse. So FYI parents.
Excellent experience! The vanity, countertop, and sink were a great fit for my 60 space. Kevin the sales representative was knowledgable and easy to work with. Thank you. Highly recommended.
Our company SRS has been working with Natalia many years shes wonderful, happy and goes beyond and above to help with any situation. We will continue using Factory Plaza we are very pleased with the quality of the counter tops and custom cabinets. Thank you Natalia.
Got our countertops from here a few years ago and now this is the second project Im working on. From the beginning the whole process has been easy. The measuring technician Tom did a fantastic job with our measurements the installers did a great job and Magda was there every step of the way with any questions/concerns I had. The turnaround time was quick as well. I got my new tops in about a week after my measurements. I would highly recommend.
I wanted to update my old countertops in my house so I asked my friend for recommendations since she did hers last year and she recommended Factory Plaza. I went to check them out and I was very pleased with their selections of stones and their affordable prices. My salesperson was Natalia and she was very friendly and professional. She took her time to explain to me all the pros and cons of all the different types of stones and all the ins and outs of fabrication styles and finishes. Very good customer service and I definitely would use them again or recommend them to anybody. Thank you again Natalia for the great and awesome experience.⭐⭐⭐⭐⭐
This is the 3rd time I’ve used Factory plaza for various granite and quartz projects. Our most recent project was our beautiful quartz kitchen countertops. They removed the old granite without damaging our existing backsplash, which was very impressive! Install was very professional and on time as was the removal and re-installation of 2 of our kitchen cabinets. Thomas was very helpful and responsive keeping the project on track. Adrienne was also very helpful carefully removing and re-installing two of our cabinets without damage. Factory plaza is a very honest company and a pleasure to do business with.
Best experience ever! I’m a little late with my review but I can say I’m still just as in love with my counters as I was the day they were installed. The person who came and measured was absolutely brilliant and very talented with taking the numbers, and the guys who installed were efficient, fast, and respectful to our home. The counters fit perfectly, even around our cooktop.
Ursula was very helpful when I walked into the showroom and was able to direct me to material options based on my project needs. She explained very well the difference between all of the materials, and I was able to take samples home which helped us make the final decision. The time between the measuring and the install was about 2 weeks, and everything is beautiful. I would highly recommend Factory Plaza.
Absolutely love Factory Plaza and their excellent customer service. Was surprised when I got the quote for our countertops and saved about 40% off my previous quote. Thanks Jay :)Highly recommended.Will visit again for Cabinets soon!
These guys doing great job, until you pay them, after this you are not customer anymore.Here my story. I ordered countertop, paid half, in a couple days arrived measurement guy, did great job, said that I have to push down farm sink on 1-2 mm, since it higher then cabinets on 1 mm. I did it. In about 3 weeks, I got call, that my countertop is ready and scheduled installation.And on this step began problems.Installation guys, lifted sink, higher then cabinets (also not leveled lifting), then they installed countertop with no level, and putted a lot of pieces of wood to try to level it, but because of so high lifted sink, they was not able to do that. I called multiple times, tried to reach Mario (guy who worked with us), but he never response, never called back, I just heard from receptionist that he will call me back. Finally in a week, arrived another team, he made level, but sink still left lifted up, so I have huge gaps everywhere. I called again, Mario didnt response. But first team came back, look around, and said that they cant do anything and left my house.In addition after installation I got leak from garbage disposal, where dishwasher connects. Damaged (bumped) inlet for dishwasher, probably while sink lifting.Done. Terrible job guys.So customer not satisfied, but who cares.Bellow pictures of this job.
I was very satisfied with my experience at Factory Plaza. Urszula was professional and helpful with my project. I will definitely recommend this business to my friends and will definitely be back.
Thomas Z was great to work with! We bought our slabs and they held them for when we were ready to install. COVID delayed our project and he was very accommodating and when we were ready, they came the next few days. I had conflicting projects and sincerely asked Thomas’ crew to come earlier beyond their normal hours and they did! Installation was timely, and very professional. Factory Plaza is your best place for your countertops. Service was top notch and I will always send referrals your way. Thank you!
Magda was excellent with her advice. Installers were efficient and professional. Whole experience was flawless! Thank you!!
Working with Urszula, our kitchen designer, made our kitchen remodel project the easiest of all. Her patience, follow up, and guidance kept us on schedule. Were truly happy with our cabinets and highly recommend Factory Plaza for anyone looking to remodel their kitchen at a super reasonable price.
I made a valuation of kitchen cabinets and granite countertops there, I am very pleased with their services, professional service and practical suggestions about the things they offer, the installers are very efficient, to the point and most importantly very clean. I highly recommend it.
After searching for cabinets at other places we came to factory plaza and found great quality cabinets for a low price. We were also gladly surprised to find a large selection of countertops that were much more affordable than other places we visited. Natalia helped us choose and design our beautiful quartz countertops and her ability to guide us to the best quality product for our vision was very helpful.
We shopped for granite in Northwest Indiana and decided to take a 57 mile ride out to Factory Plaza. Ursula showed us around and helped us with our granite purchase. Within a few days they were at our home for measurements. 18 days start to finish and we have our beautiful granite that was installed by 2 professional, courteous men who worked quickly and cleaned up everything afterwards. We highly recommend Factory Plaza.
Great Experience! Amazing Prices! Service was on time and courteous. They came highly recommended to me and I will thank my friends who told me about them. My total cost in Milwaukee was nearly 40% lower than what I was quoted at other stores.
Mario and team were responsive and helped pick the right stone for project. Prices were competitive and I would hire them again.
I highly recommend Factory Plaza as the customer service and their professionalism is amazing! I worked with Thomas and it was definitely a smooth transaction from start to finish. Im so in love with my quartz countertops. The installers were great too- they asked if I had any questions, did a quick explanation about taking care of quartz and were professional as well.
We were looking at purchasing cabinets over the weekend and worked with Thomas. He went over and showed us why they are better than the competitors. It was good to know and understand. He was very friendly, professional, and could tell that he was experienced in what he was saying. Overall great experience working with Thomas.
I am a contractor dealing with bathrooms and kitchens and have dealt with many companies getting the products I need for my customers and dealing with the Factory Plaza has always been great. They always have a great selection of products and get it all done in a timely manner. I always deal with Natalia and she makes the process amazing and sees to every detail and makes the entire experience a joy. I will be sending them all of my business because they make me feel like my project is important to them.
Thomas was amazing! He provided suggestions and steered in the the right place with our countertops. Installation was supposed to be in 9 days from purchase but somehow they got it done earlier and installed within 6 days.We couldn’t be happier with our choice and they look great. The installers were quick and professional and made sure everything went just right. The explained how to care for the particular stone and the durability. We will definitely use them for our future needs and would recommend in a heartbeat. 5 stars for sure!!!
We purchased cabinets and counters from Factory Plaza. The quality and finish of the cabinets is excellent and their prices were very comparable to other quotes for lower quality cabinets. However, I cannot highly recommend the design services due to inattention to details. There were items left off of our delivery, the amount of trim and finishing pieces was not calculated correctly, and the designs did not have accurate and sufficient details for my contractor. Delivery fees were much higher compared to other companies. Most of the issues were resolved quickly, however.
This is the 3rd time I have done a remodel project and used Factory Plaza. From the time you walk in and are welcomed, to the finial installation. The entire process is professional and customer service is excellent. Milo helped us find just the right slab for our bathroom and it looks beautiful. The prices are super competitive and fair. I love the fact that you can actually pick out your slab and layout how its going to look in the space. They have all the on trend colors and designs you would want. I cant wait to do my next project.
My experience with Factory Plaza has been simply outstanding! I love that they have such a big variety of kitchen cabinet colors. I took a lot of time to decide which cabinets to order and I got a lot of help from my project manager. She was very knowledgeable and patient. The quality of the cabinets was top notch. I have also bought quartz countertops from them, and the tops look just beautiful! I highly recommend this company to anyone looking for cabinets and counters! Factory Plaza is that honest and professional business that every homeowner dreams about.
We ordered our custom farm sink kitchen base cabinet for our loft. very happy with the product quality, customer service and the best part the order was ready in less than two weeks. I would strongly recommend anyone ordering cabinets to call factory plaza and compare the product and pricing. I think the prices are pretty competitive to Home Depot and Lowe’s . The staff is friendly and gives all the information over the phone .
Thomas is a patient and very helpful sales consultant! So far very happy with their service.
We worked with factory plaza on our kitchen remodel. The end product was spectacular. They ended up making our cabinets, counters and even a custom microwave cabinet that was completely fitted to our kitchen and our microwave specs. Magda was always very responsive and went above and beyond her responsibilities. She had the shop make a prototype of our custom microwave cabinet and even met with me on her day off to review it.
So, while our project hit a snag due to our own construction issues, my wife and I wanted to compliment Factory Plaza on one of its Project Managers. We had the pleasure of getting to know Milo Fitzgerald on several trips to the warehouse. Milo has a nice, soft approach that suited us well. He remained attentive, while letting us roam. He never lost patience with our never-ending questions. And his enthusiasm for the product and for our project made the experience memorable. We highly recommend Milo.
Communication was phenomenal. Countertops came out beautiful. Mario was able to help with everything, was very responsive and made the process go smooth. The installers were on time and did an amazing job. Would highly recommend!
Thomas Z. was great to work with. He helped show us around, knew the product, and could point out details in the various materials that we as first time shoppers wouldnt necessarily know. Thomas was never pushy or overbearing and gave us time to look/decide even as the store was closing. Installation was a breeze, the crew showed up on time and did a quality job and have no regrets using Factory Plaza.
Factory plaza supplied me with well built custom built cabinets for a kitchen remodel job. The customer service was excellent. Everything went well from the initial design to the delivery. We also added a few extra cabinets that they expedited to help complete the job on time. Im very happy with the quality and the customer service! We will definitely be doing business again soon!Thank youDan GormanKCA Construction
We bought our new kitchen cabinets and quartz countertops from Factory Plaza and are so happy with the services and products. Thomas Z was very helpful and quick to respond with our questions or concerns.We did encounter a delay due to the mesh inlay that they could not supply. After finding a different style mesh and supplier, they accommodated the new product and made it even better than I expected.Also, the countertop measurements and installation was flawless, the seam is done properly and unnoticeable.We found the prices to be reasonable for the quality of their products. We highly recommend them.
Good experience through the process. Have been employing them for past projects / value for money.
I really recommend factory plaza for your choice for kitchen cabinets and counter tops ,I am Very satisfied . Great service and professional staff, kevin was friendly and very helpful he was an awesome sales representative.
This is the third time my husband and I have purchased granite countertops from Factory Plaza. The first two times, installation was great--no problems. This last time, the installation of countertops in our remodeled bathroom was not as good.While the countertops are beautiful, and correctly installed--I didnt notice until the installers left that they cut the granite to size in the bathroom. This resulted in a mess of granite dust left on the floor, blinds, shower curtain, and other items covered with this dust in the closet. Why didnt the installers cut the granite outside?I had to clean up the entire mess! It took a whole day! Obliviously, I was not happy about this incident.Like I said, when we had the countertops installed the last two times, we didnt have any mess. Maybe Factory Plaza should get different installers?
Ryan was very professional and was helpful assisting me in creating a dream kitchen. I had high expectations of the work but he exceeded them. I’m so happy with the results. If you need high quality work ask for Ryan Padawang.
I had very bad experience with installation.. The seam is very big as edge of penny and cuts are not smooth at all. Looks like they use saw-sol to cut edges. I know they cant use it for that job, but the quality of edges is similar. I paid so much for such unprofessional job.
Great prices, beautiful products and amazingly quick turnaround time. Their attention to details and quality of fabrication is second to none! Their knowledgeable staff will guide you through the entire process. Natalia also took the time to walk me through all the material, explaining aesthetic and qualitative differences. No pressure sales, just going the extra mile. She returns emails promptly, gets questions answered quickly, and understands how to deal with both the homeowner as well as the professional contractor.
We have returned to Factory Plaza for the second time now. Twice we have been very satisfied with their service, their quality of product, and especially their prices. We looked a countless other companies for granite and kitchen shelves and Factory Plaza has the greatest variety of products all for a great price. The owners truly put their customers first and hope for the best customer satisfaction. We strongly recommend Factor Plaza to anyone. You won’t be disappointed. !!!!
Factory Plaza is the place to go for granite/quartz..Natalia is the one to see for great customer service and pricing! Have dealt with Natalia for 3 projects so far and she never disappoints. Service, communication, and pricing are top notch! Looking forward to my next project!
I came in on Saturday looking for hardware for our corner cabinet that kept breaking. Thomas was able to find the exact match we needed. we had tried multiple stores and were desperate. The hardware is amazing quality, and the price for two hinges was the price I paid for one at Menards. We are so thankful we found this place, and look forw
I would highly recommend this place. We used them 10 years ago at our previous house and went back for our current home. We worked with Jerry and he was a tremendous help! After choosing the granite we wanted, Jerry was very patient and understanding as we went through the process of choosing our slabs and taping off the parts of the slabs we wanted to use in our kitchen. The particular granite that we chose had some “movement” in it and my husband and I were a little worried about how it would look in the areas where it needed to be seamed. Jerry spent a couple hours with us as we chose which parts of the granite we wanted to use and he had an amazing eye for where it would make sense to create a natural flow where the granite would be seamed.We were also very pleased with the removal of the old granite and installation of the new granite. Everything went well and the installation crew was careful in their work to prevent any kind of damage.We are so happy with the end result and would highly recommend working with Jerry at Factory Plaza.
I have used Factory Plaza for more than 8 years snd have had them do more than 100 tops. Throughout that time period with only a few minor issues but were corrected immediately without hesitation. Mario is my go to inside sales person. Very thorough and knowledgeable. Thank you for your great service.
Working with Urszula was a pleasure, she was very responsive and always kept me up to date as I had a large Kitchen job for them to complete. She is a star there! Their installers were timely and professional as well. I almost forgot about the huge inventory room they have - go and pick your slab!
We had an UNPLEASANT and DREADFUL experience with granite marble quartz! They did our kitchen countertops 6 months ago, we noticed a crack the very next morning that was big and obvious. We were very surprised and contacted them multiple times. 6 months passed and still no response! They keep dragging and saying tomorrow or next week. It’s been 6 months and still no one bothered to come!!! They obviously know they did wrong and are trying to avoid it and get away with it! TERRIBLE place and BAD customer service!!!!!!! I sure don’t recommend this place!!!!!!
Beautiful kitchen ! Very friendly staff would definitely recommend to a friend. The owners are phenomenal, and everyone acts very professional. There was a whole factory of slabs to choose from, much variety. Every step of the way I was guided to my perfect kitchen. Very worth of 5 stars!
I have used their services several times and they never disappoint ! Large selection and always installed sooner than anticipated. I wouldn’t go anywhere else!
I have been using Factory Plaza for almost 10 years. They have the best pricing for top quality stone and always work with my schedule. I have done about 12 jobs with and I am always happy with my countertops!
Our kitchen cabinets from Factory Plaza were just delivered. We used their delivery service, and couldnt be more pleased. James and his co-worker were so friendly and accommodating AND so careful with the cabinets. My condo association is particular as to how items are delivered, and these fellows didnt blink an eye when I explained the regulations to them. I would highly recommend!
We couldnt be happier with our experience with Factory Plaza. They were professional, courteous, and timely. The granite we bought was reasonably priced and looks great. I appreciated having the ability to tape off the pieces for each location of the counter tops. I would highly recommend working with them.
Thomas Z went beyond just a sale he ensured the measuring appointment was quickly arranged. Andy the person who measured was patient listened and accurately measured everything! Thomas picked out the most beautiful quartz counters and exceeded expectations in every way, Gilberto in the manufacturing was exceptional in finding fantastic quartz and completing the order. The installers did a fabulous job, they completed the installation, called before arriving and exceeded my expectations in the installation! Hats off to a great crew during these difficult times!
Repeat customer. As a homebuilder, I have used Factory Plaza not only for my customers homes, but they did mine as well. Cant beat the selection, price and service. I will be there again shortly for my next home.
My experience with Factory Plaza exceeded my expectations. Milo, our Project Manager showed great professionalism while helping with multiple projects for our home. The high quality of workmanship was great I would recommend this company to help with your next home improvement project.
Out of 7 warehouses we visited we decided to get our kitchen granite counter-tops from Factory Plaza. And we are glad we did, the kitchen looks great! We worked with Mario who was super helpful throughout the selection, ordering and installation process. The warehouse has a nice selection of slabs. Prices are great and they include fabrication and installation. We are now remodeling our bathrooms and are using Factory Plaza again. They have been nothing but a pleasure to work with! Recommend.
Factory Plaza had the best price for quartz countertops with installation and had them installed in less than a week!
Price is important but it is not the most important thing to me, that said their prices are always fantastic. I have used them for several jobs and have always been thrilled with their professionalism, punctuality, selection, and most importantly workmanship. My new kitchen countertops did not disappoint they look terrific and I couldn’t be happier. If you need anything they offer contact Factory Plaza!
I had the best experience ever with Factory Plaza. I was working with Magda and she was very professional and very personable. She helped me from start to finish. To start off the gentleman that came out to take measurements was on time very professional and friendly And the countertop installers were just as professional and friendly also they did a great job installing our countertop and very clean. I am so glad I went with Factory Plaza for my kitchen countertop . I will definitely tell everyone I know about them. Thanks again for a great job everyone at Factory Plaza
Love this place! Anna Phillips was very knowledgeable and helpful when we were picking out the right granite for my kitchen. The gentleman who came out and measured was very helpful in making sure I had the best measurements for the sink cut out. The gentlemen who did the install were very professional & well mannered. The main guy made sure the sink fit the under mount correctly by making a few adjustments to the cabinet. All in all I would definitely recommend Factory Plaza to anyone who is looking for a quality product and professional staff!
As a contractor, I have worked with Factory Plaza on many, and I mean many projects. Their service, selection and pricing can not be beat. From initial consultation and measuring to ordering, it is a first class operation. The installation crews are experts. After 28 years in business, I have filtered through many companies, however, Factory Plaza has been always been an intergral part of keeping my customers high expectations met for many of those years.
Ordered cabinets from this place. But I have to ask for an update as the tentative date was coming. I was told that I will be provided the pictures of the cabinets as the project progresses. But I never got a single picture. I was told couple of weeks before the Christmas that the order will be ready in a week but when I followed up, I was told that it is not ready and I have to wait until Jan 4th as the office is closed for two weeks. When I pressure then all of a sudden order could be picked up on Dec 23. I asked them if I can pick up the order right after Christmas so I don’t feel rush renting the truck but I was told that the office is closed until Jan 4. So I had to rent the truck right away and went to pickup the cabinets. When I got there, shop guys were very helpful with putting the cabinets in the truck with us. But order was missing the side panel so they told me to come back next day and it will be ready. In addition they told me that they are still open for delivery pick so I don’t know why our sales person Thomas wasn’t aware of this. I think it is very bad communication between and shop and saws department. So I did go back couple of days later and the guy at the front said, pull up by the delivery door. I waited 15 min and no one opened the door so I went back to the front office and he was eating lunch and forgot about me. Then they had problem finding the panel. So I am 50/50 recommending this place.
We are very happy with our new quartz countertop, the quartz itself is great quality and we were able to pick the perfect one from a large selection. Factory Plaza offers a measurement service (at no charge), which was a really nice option and made the process more transparent. The person who came to measure out the countertop was very competent. The installation was efficient, professional, clean, and the installers made sure the job was done right!
The kitchen cabinets we purchased are fabulous. Well build, back of the cabinets comes with 1/2” plywood, nobody offers that . Kitchen drawers comes with 1/2” bottoms and they are extra long.Soft closing hinges and full extension soft closing drawer slides are included. I had been looking at many cabinets and Factory Plaza offers the best deal. I ordered also the granite counter tops, they have excellent selection of slabs in house. I love the granite tops in my kitchen installed by Factory Plaza.
Love my custom blue cabinets!!! It was very hard to find a place that does custom colors at a reasonable price. At factory plaza, Magda gave us excellent customer service and set up a nice configuration for our wet bar. I love how they look and how they were able to match my paint sample perfectly!!!
We are in the process of selling our home, and decided to install granite countertops. Our realtor recommended Factory Plaza, and everyone from Magda to their installers were professional and provided a high quality service and product.Living over 100 miles from their offices, we were able to receive samples of their granite to help determine what would work best in our kitchen. After asking for his advice, their professional who came out to measure and create a template of our kitchen assisted in making decisions based on our traditional oak cabinets and family style kitchen. Their installers were polite, efficient, and cleaned up after themselves.Factory Plaza employs the type of old world craftsmen who provide quality work and take pride in the results. Additionally, the cost was substantially cheaper than their competitors and the big box stores! We highly recommend Factory Plaza, Inc..
I have bought stone from Factory Plaza twice and will be there again shortly as we have begun another project. Their selection is vast and they are patient and accommodating. We have installed other stone countertops from several other places but we will be returning to Factory Plaza now that we have had two wonderful experiences working with them. Their prices are reasonable and their workmanship exquisite. Mario is very kind, patient and excellent to deal with.
Perfect service! From the moment I got on the phone with them until the very end, they were so kind and helpful ! They worked around my schedule and my pricing! Urszula Dvorak assisted me from the get go, to pick out a countertop for my bathroom! I wasnt as knowledgeable with this kind of stuff, so she assisted me step by step. She was able to get me the countertop I wanted that would be perfect for my bathroom! They have a big selection of countertops that you wouldnt find anywhere else! Coming here again for my upstairs bathroom countertop!
We have been very pleased with Factory Plaza. They were very prompt and thorough throughout the process of our granite installation. The gentleman that did the measuring was very thorough and the installers very meticulous and professional. It was an added bonus that they were much less expensive than another quote we had gotten from the installer our cabinet supplier worked with.
We remodeled our kitchen and had over 75 square feet of counter top to cover, so we were looking for a reasonable but quality option. First we visited their website and submitted for an estimate. After receiving a written estimate, we went to visit the Factory Plaza showroom and spoke with Beata. She guided us through the entire process which included personally selecting our granite slabs. Next, a technician was sent out to our house for a final measurement and inspection of the cabinets. Within two weeks following this visit the counter tops were fabricated and installed.Factory Plaza did an awesome job for us!!! They were recommended to us by a friend who had used them as well. They were priced very reasonably and we got to personally pick out our granite slabs. Fabrication and delivery was very quick. Installation and measurements were right on! We would definitely recommend Factory Plaza!
I am very pleased with our granite counter tops from Factory Plaza! The company is superb in terms of excellent price, quality and customer service. I was looking for some company who can assist us not only providing us the granite counter tops but also work with us to design it for the best suitable for our kitchen. There were so many companies to choose from but got invited by Margaret ( Project Manager) over to the shop to see the quality work they do. She was extremely helpful and provided us the consultation at each and every step of the process. Next we went over to pick out the exact slab we wanted. Margaret worked within our budget and went over and above in the customer service department to ensure we got the correct design of our Kitchen island and counter tops. Once we made our final decisions the turnaround was quick and Adam and his group installed it a short time after. The team were on time for appointment, delivered on their promise date, and did a beautiful installation. My wife and I can only thank them for a wonderful experience with a true craftsmanship!
I purchased counter tops here almost 5 yrs ago and remodeled my kitchen using same stone and was able to purchase new slab for a new extention and with my contractors measurements they were able to cut new slab exact to fit out custom cabinets! Thank you! Turn around time was fairly quick as well
We used Factory Plaza for three of our projects now. Their stone and prices are always unbeatable. Great customer service. The installers are professional, detail-oriented, friendly, and always do an outstanding job. Highly recommended.
We ordered countertops for our new kitchen from Factory Plaza. Had been to 3 other stone countertop retailers in our area (WI) and contacted about 8 different places total, but Factory Plaza’s prices and selection we liked the most. Worked with Thomas Z. throughout the process. Thomas was able to give very informative answers to all the questions and gave suggestions without being pushy. Measurers/installers were also very nice, polite and communicated well on their ETAs. Will definitely recommend the place.
Id recommend to Factory Plaza to all my friends and family for the sheer fact that you can see an entire slab in person before buying it. I found it so difficult to imagine a 2x2 inch piece of rock in my kitchen, so seeing the slap up close was exactly what I needed (especially considering the veining that some pieces have!). Theyre show room area has quite a few different styles available of cuts you can look at for the edges, and I believe they have different countertops and sinks. We didnt need any of that, so I didnt spend a lot of time there.Thats just what Factory Plaza can do, but of course it is as important how they do it. The front staff was always welcoming, and they offered to answer any questions you may have or show you around. What I always appreciate is if you just want to look for yourself, they are more than happy to let you do so. Once we settled on a quartz countertop, they purchasing agreement and everything was easy to understand and complete.Finally, I was incredibly impressed with the measuring and installation crew we had. They were very communicative and respectful. I think our original crew that was scheduled had to back out relatively last minute, but Factory Plaza organized a new crew to come out. They knew they were running behind and gave us some advanced noticed. As for the actual installation process, I was impressed by how quickly they knocked it out (and with precision).Overall, were very happy with the decision to use Factory Plaza. Frankly their prices were better, and I was worried we had sacrificed good service. I was very mistaken. When were ready to update the bathrooms, I definitely know where to start looking first.
I found Factory Plaza Granite while reading other reviews on granite companies. I used Factory Plaza the first time for a bathroom remodel. The staff at Factory Plaza were very helpful with our project from assisting on granite selection to the final installation. The workers were excellent. They were very careful while in my house and also very tidy. I had two vanity tops installed and a threshold for a steam shower. the worker was very exact in obtaining the perfect pitch for the threshold to make sure that any water would flow back into the shower rather than the bathroom floor. I have never had an issue with water dripping on the floor because of his attention to detail. I would definitely use them again.
Just completed another GREAT installation from Factory Plaza. And again I cant say enough about their professional and friendly service. Natalia is a Godsend when it comes to helping me out with issues and scheduling and the installers are always polite, courteous & efficient. I use Factory Plaza on all the projects for my clients. I have gotten offers from many stone houses but I wont even give them a chance. Why mess with perfection !
We purchased our granite counters for the kitchen and 2 bathrooms from Anna Phillips at Factory Plaza. The information received by email and the customer service in person from Anna was excellent. The service to measure and installation was done in a professional and courteous manner. The delivery was on time and final product was excellent, we are very happy that we chose Factory Plaza. I would recommend to all who are looking for granite counters. Dave Krebs
After almost 2 months of looking for the right granite we finally visited Factory Plaza and there it was, the perfect stone for us that we could not find anywhere else. They handled everything from the beginning to the end including measurement and installation. Their show room is amazing and helped us to visualize our project. People who work there are real professionals, they showed and explained to us everything. They even suggested how to install the sink and we are so happy we did it that way. They scheduled measurement and installation in a convenient for us time and the technicians were always on time. The project was finished on time and quality of the work was extraordinary.
Our search for 2 quartz bathroom countertops ended at Factory Plaza and a great customer experience began upon entering the front door! Thank you, Jerry Tapia for taking care of us and finding what we were looking for at a fair price. We look forward to completing our project with Factory Plaza and will return when it’s time for the kitchen remodel.
I went to Factory Plaza after reading recommendations from my neighbors. They did a beautiful job on my countertop. Thomas was very responsive and good at communicating what steps were involved, the man who came to measure was very knowledgeable and offered great suggestions, and the installation was great. I will definitely be a repeat customer for the next project.
When I think about my experience with Factory Plaza, Inc,, one name comes to mind—“Jerry Tapia”... from day one, Jerry made an indelible mark and impression! His eagerness to ensure that my husband & I were treated with respect, kindness and quality customer service was second to none! Jerry went above & beyond by not only demonstrating a commitment to learning about our project logistics (e,g, interests, price points, timing, etc.), he literally treated us like his family and was very personable. Additionally, Jerry gave us suggestions and shared valuable expertise & insight to make our customer service experience more enjoyable & stress free.Our only regret is that Jerry is no longer employed with Factory Plaza, Inc., as we recently learned he moved on to further his education. Nevertheless, I could NOT allow the opportunity to pass by without sharing this information. Simply put, “The business world could certainly use more leaders like Jerry Tapia, who has obviously made a huge difference in our Factory Plaza, Inc. experience and ultimately, making our kitchen counter-tops & back splash one of the wow factors of our home! We’re so grateful & blessed for Jerry Tapia!
Another successful purchase at Factory Plaza!We shopped here before in 2006 and returned for another project for are fireplace.The experience, selection, service hand not changed.We worked with Milo, who I give 5 stars for his help and the service.We are completely satisfied with Factory Plaza.Terry and Michelle Duke
Our experience with Factory Plaza was great. My husband and I really liked their warehouse. We were able to look at the actual slabs without being followed by a salesperson which was very convenient. Before we made the decision we search at few other places but couldnt find the granite or the price that was right for us. Factory Plaza does not have any hidden fees. They explain and disclose everything, so no surprises about the cost. The free installation was quick with no hassle. Thanks to Factory Plaza, we purchased the granite that we love and paid the best price. Will highly recommend to family and friends.
I was informed about Factory Plaza by my contractor. I made an appointment with Margaret and it was truly a professional experience. I had no idea what granite and cabinets I needed. Factory Plaza designed my kitchen for free and emailed me the drawings with measurements to show to my contractor. I ordered my cabinets and granite. Margaret was exceptionally professional and routinely followed up with me. Installation guys came on time early in the morning and were very nice. Cabinets and granite is reasonably priced. I definitely recommend Factory Plaza.
Judging by the numerous 5-star reviews I can only assume no one had to deal with a warranty issue. I purchased both granite and quartzite from Factory Plaza as well as a stainless steel sink believing that it would make the installation process easier. Several days after installation I noticed a dent on the inside corner of the sink protruding upwards. Due to the location behind a cabinet, I can only assume that the dent had occurred prior to installation (I handled plumbing with PVC so I know it wasnt from that). After several brief email exchanges between the sales rep and myself, it was quite clear that there would be no remediation. I had suggested that I was shopping for more granite for my home remodel but apparently they only care about first time customers. I was told that Factory Plazas highly touted warranty does not cover sinks and that, because I signed the release document for the installers, they bore no responsibility. Even worse, I was offered a replacement sink for the cost of a new sink plus service charges.Will you get decent granite? Probably, but I think youll be flipping a coin with this company and there are too many other granite places in the city to choose from. A little extra coin might be worth it for good service - both during the selection process and after-installation.
I used factory plaza for my new kitchen and I absolutely love it! My new countertops are beautiful and were installed very quickly after ordering. We worked with Natalia and she made the process of picking out colors to match our cabinets very easy and helped us figure out how we wanted our final countertops to look like. Remodeling a kitchen can be so stressful and im glad Factory Plaza could make it so easy.
Magda always is qu8ite helpful. She helped me select Vienna Quartz for our kitchen. The tops are so beautiful. We have received many compliments . The tops made a huge difference and I believe it helped sell my home.
We did two bathroom remodels in a row this year. We have a 100 year old home and everything had to be customized. The Factory Plaza has a very large selection of slabs you can walk through and even touch. The staff is excellent. From the sales associate (Natalia), the specialist that came in to measure, the crew that cut, drilled, to the crew doing the install, ALL were professional, accommodating and ensured the job was done right.
We had a great experience with Factory Plaza. They are very professional and friendly people to deal with. The display and variety were great. We got granite kitchen counter tops and island done. We have experienced the professional installation, great pricing, and beautiful end result. We are now starting our second project with Factory Plaza and expect the same wonderful results. We will continue to recommend Factory Plaza to our friends and family!
After a thorough search for a stone company to fabricate and install a number of counter tops in my home I decided on the associates at Factory Plaza, Inc. I compliment all their outstanding assistance in my search for quality and commitment . By phone or in person their willingness and courtesy to help was evident. My project manager Magda Gogolewska went out of her way to provide answers to questions I had (no matter how minor). Magda also coordinated with Tomas, the architect, for on-site measurements of the project. With their knowledge and expertise of the industry Magda and Tomas made suggestions which were invaluable to the success of my project. Finally to the installation crews led by Bogdan and Greg.... Thank you for your outstanding professionalism. Your crew put the icing on the cake!Outstanding job Factory Plaza, I will see you all again for my next project!
I highly recommend Factory Plaza Granite for your project. From start to finish, we received the best customer service you could ask for. Natalia was awesome in covering all the details from start to finish. We picked our granite slab out with many detailed veins. What made this interesting for us was, once the measurements were taken, we returned to the warehouse and had the measurement template cut to our specifications. I dont believe theres another place that sells granite where you actually tell them how you want your granite cut. Now...thats EXCELLENT CUSTOMER SERVICE. The installers were awesome too. Very knowledgeable and professional. You wont be disappointed with Factory Plaza. These guys are the BEST!!!!
Excellent, just excellent! After searching for the perfect granite for my kitchen countertops and fireplace I was referred by two friends to visit Factory Plaza. Everything from purchasing the granite to installation to answering all my questions was done with precision, priority, and professionalism. From beginning to end I was more than satisfied and their show room is a must see. For the high quality product and installation, not even Home Depot can beat their prices. I highly recommend Factory Plaza to anyone remodeling their house or furnishing a new one. Im hoping to remodel my bathroom with their new granite in the near future.
This is our second experience with Factory Plaza. We have replaced the counters and sinks in two bathrooms. Both of the new counters were granite with under-mounted sinks. The installers were on time, very neat, and polite. The countertops have exceeded our expectations with the quality, appearance, price, and durability. We would use them again and recommend them to others.
We got 45 square ft of granite from Factory Plaza. Natalia was easy to deal with. It can get super busy on Saturday but its worth sitting down and discussing what you need.Theyll keep good records of what you need and when you decide you want to deal with them, theyll send someone out to get final measurements, you pick your slab of granite and you are done.The installers were very patient and made sure everything was to our liking. They took extra care to deal with our less than even walls to make sure everything was perfect. I was pleasantly surprised.Now our kitchen renovation is done and I can sleep easy every night.Also, dont be detered by their seemingly long lead time in scheduling. They were able to push us up when a slot opened and it was definitely worth the wait. (Lets just say I shopped their cheaper local competitor, and Im still waiting for their boss to call back)
I am very pleased with my new quartz kitchen counter top from Factory Plaza. From start to finish, everyone at Factory Plaza has been professional, pleasant, and very competent. Visiting the warehouse to choose the product was a trip to wonderland of exotic materials from around the world. The available selection was amazing and beautiful.. Anna Phillips helped me through every phase of the project. The gentlemen who took the measurements and did the installation were polite, considerate, and very thorough. Factory Plaza had the greatest selection and the best price of the three companies I considered.
We received quotes from about a half a dozen companys and they had the best price for us. One huge plus was Factory plaza was one of the few granite companys that had a showroom that was open on Saturdays. Factory Plaza came to our house twice. Once to measure the counter top and the next time to install it. They called us the day before the installation date to give us a window of service time. We got a time of 8am - 10am. They were at our house at 8:30am ready to rock and roll. The two installers were very courteous and respectful of our kitchen. They were very through and communication any possible problems or suggestions. the installation took no more then three hours. When they were done my kitchen was as clean as it was before they started. I highly recommend factory plaza for your granite needs!
I had factory plaza install new granite in my rental. They have a large selection to choose from and always have slabs at special prices. Prices are competitive and better than other places I checked. They understood I was on a tight time schedule and accommodated my needs. I would go back.
Thomas was helpful when picking out our kitchen countertops. He stayed with us throughout the whole process, from ordering to coordinating measuring and delivery. Factory Plaza was quick and communicative, from the time we called for measuring until the countertops were installed was only 10 days. The final product is beautiful, seams are tight and there are no scratches or dents.
This place is awesome !! Thomas Z thank you for doing all that you did. I have a little one and I couldnt come out to see the granite. He did a video call and brought around the show room and helped me pick out the perfect granite. Honest about what you are getting. I couldnt believe he went way and beyond to accommodate my needs. Thomas Z is your guy and Factory Plaza is your place.. The choices and the prices unbeatable.Just had the install, I was little nervous, without seeing the product live. But man oh man, this is gorgeous!!!! Thank you Thomas, I cant stop raving..he put up with me which says a lot.
I purchased cabinets and granite tops. The cabinets are great and I installed them myself easily. The counters look beautiful and are finally in place. The installation was not very professional. The guys were very nice, but they had to make several cuts in-site because the original cuts were incorrect. This left crooked edges and large gaps between the stone and wall. When I called them about it, they offer to fill the space with a backslash to cover the errors. It worked and it looks great now. I recommend that Factory Plaza get a guy to measure followed by a guy to create a cardboard template for complicated pieces like mine and save us all the extra steps and activation. In the end, you cant beat the price, quality, and service. I gave them 4 stars, but with a better installation crew, Id give them 5 stars.
Wow this place is amazing! As you enter they give you a price list and let you roam the warehouse, absolutely no pressure, so easy and simple. We had our counter tops installed within 12 days. We messed with Home Depot for 2 months and finally cancelled. The prices are amazing! Mario our project manager was equally amazing, they are truly professionals and the granite is beautiful, and the installers were awesome, everything was done exactly as promised and then some, we literally saved thousands, as we have many counter tops with several cuts, they handled it seamlessly! Haha get it seamlessly, I didnt plan that, but the seams are flawless
We went all over looking for good looking affordable granite. We tried the big box stores where low grade selections were $80+ a square foot and tried smaller local retailers that wanted $100/ sq ft and up for the styles we wanted. When we found Factory Plaza we were honestly amazed. We found exactly what we were looking for for under half the price per square foot, and that included installation!The people at the warehouse were great. They walked us through the process, moved 4 slabs so we could pick the two we liked most. We wanted to get the larger crystal pattern for our center kitchen island and we found a slab with an incredible one in a perfect spot.The measurement person came out really fast when our cabinets went in and got everything measured quickly. We then were able to come back in and help tape off the exact parts of the slabs we wanted for each location!Delivery was also very quick. The two gentlemen that delivered and installed everything were very polite and respectful. We had just gotten all new appliances and we were worried about scratching. They didnt hit anything even though there were many very tight spots. They had to plane down one area of wall behind the cabinets as well and make a tight fit, which they did very quickly.Overall we couldnt be happier. The results were amazing, and the prices was between a half and a third of what we were being quoted elsewhere for the same exact stone.
Well beyond expectations!! I would highly recommend Factory Plaza for anyone remodeling or building new. Natalia was great to meet with and went well beyond providing great service in order for me and my wife to get the perfect granite countertops for our kitchen and bathrooms. We probably drove Natalia nuts by the many times we stopped in to look at the granite but she was always ready with ideas and slabs to show us what would work in our budget! The installation team was another great experience. Within 7 days of measurements the countertops were installed. Upon building our house, the Install team from Factory Plaza was the most professional and easy to deal with. Again, great job and I will share pictures.
We had Factory Plaza do the granite in our kitchen a few years ago and were extremely happy with their service and the price. Recently we went back to tbem for granite for our bathroom vanities. Once again, we couldnt be happier with their service. Turnaround time was great and their price couldnt be beat. I highly recommend them!
We just finished our kitchen granite countertop installation 3 weeks ago. We decided to go with Factory Plaza after we shopped around. The thing that wins it because this is a one stop place; they are the supplier and fabricator. You dont have to deal with 2 separate entities. You go there, they have a price list per Sq Ft for all kinds of granite and quartz, just like youre reading a menu. You can walk to the back to see what the actual stone looks like. I recommend you figure out the total Sq Ft youll need, the lady at the front can give you fast and super close estimate, without any hidden or extra charges later on. All youll be paying (including stone, standard edge, cut out fees for stove and sink, and installation) is Total Sq Ft x $ per Sq Ft, thats it. I love this straight forward calculation, you wont be surprised in the end because youll already know how much youll be paying eventually. Other places gave us a sneaky quote; they sent a guy to come measure to our house (no charge) and the guy said we have to pay $600 more because they have to buy 1,5 slabs, although initially they calculated it base on Sq Ft only. Plaza Factory has so much stone in stock, they dont care if youll need 1.5 slabs, they charge by the Sq Ft, honest, and customers are happy. The guy who came to our house to measure was so pleasant and super knowledgeable in what hes doing. He made a mock up from paper to ensure all your not quite square corners will look square. They charge $100 for the guy to come and measure, but the $100 was taken off when we paid them after the job was done. The installers were awesome guys too, theyre perfectionists. The only thing that turned me down was the forklift driver who works on a Saturday when we came to choose our slabs. He was having a super bad attitude and rude to my husband. The front desk lady knew this too and so apologetic. Forklift driver purposely made me wait 30 mins, he slammed on the gas pedal and started making loud noise of the truck like a crazy person. I honestly think he was going to run me over for no reasons. I hope you fire your forklift driver, if he doesnt want to work on Saturdays, let him go. Its not worth keeping someone who will endanger your customer inside a warehouse with tons of heavy slabs. His demeanor was very concerning, more like a time bomb. You never know, he might run your customer over, just because he doesnt feel like working on that day. Fire him to keep yourself from law suits in the future. Hes the reason Im knocking off one star from my review. Other than him, the whole staff do an impeccable jobs!
My husband and I are very pleased with Factory Plaza. We chose a combination of granite and marble for our home remodel and were able to get both at the Factory Plaza for a fair price. Anna helped me make all the decisions and was very honest and up front about each product I chose,I truly appreciated her honesty. The gentlemen who came to install our products were professional and knowledgable! We will be back soon to order more granite for our shower door opening!
I do not write reviews very often.but this time I HAVE TO. Why?I am returning customer .. I last purchased granite from Factory Plaza 10 years ago, and I was happy with their work at the time. After so many years of living in the same house I decided to remodel my kitchen with new cabinets ,appliances and of course new granite counter tops.The result is GREAT!The Factory Plaza workers Grzegorz, Janusz , and Dawid did a fabulous job! They installed huge pieces of granite beautifully with no scratches or damage to my kitchen. All the parts of the granite were connected very well and the result is fantastic. They are very nice, polite and knowledgeable workers. I really appreciate their hard work.I also need to acknowledge working with Natalia who managed all my work really well and communication was easy. Also I have to mention Mr.Leszek who did the important part of measuring all my counter space accurately.Great job, no mistakes.I RECOMMENDED THEM TO EVERYONE!!!!!!!!!!
We shopped around a lot before picking Factory Plaza. We walked into the Factory Plaza, picked the slab, made an appointment for the measurement. Right after one week the technician showed up and took the measurement. I was working with Mario on this project. Mario was very helpful and gave me all the information I needed for the project. Initial install was a month and half after the measurement. But as per my request Mario accommodated early date for the installation. The installation went very well. The technicians were very good and did the job perfect. Everything went well from start to finish. I would definitely recommend using the Factory Plaza services.
Factory Plaza was great to work with and we are thrilled with our granite countertops! The process moved quickly once we decided on which granite we wanted. They have great selection and prices with professional and knowledgeable staff. Love that they even delivery and install into Wisconsin! They exceeded our expectations and we will definitely be going back in the future!
I was very satisfied with my experience at Factory Plaza. Natalia was professional and helpful with my project. I will definitely recommend this business to my friends and will definitely be back.
We had a great experience working with Factory Plaza. Magda was extremely responsive via email and answered all of my questions, even giving me multiple quotes. We went out to choose our slab and it was installed within 2 weeks. Everyone we worked with were professional and friendly, including the technician that measured and installers. The technician that measured even suggested we round one of our corners so that our toddler didnt bump into a sharper edge. When the granite was installed, the rounded corner was in the wrong spot, and Magda had her installers out within 2 days to remedy it, no questions asked. We definitely recommend Factory Plaza and are so happy with our new counters!
This is the 3rd time weve purchased from Factory Plaza and are again, extremely happy with the results. In the past, weve worked with Natalie. This last time, we worked with Ursula. Both have been outstanding in their service and extremely responsive. We also appreciate FPs great pricing and their ability to come further than their immediate local area.
We wanted to remodel our kitchen so we went to many granite places to shop around but didnt find what we want. Then I saw a local paper ad to Factory Plaza. Luckily it was in our city so we went there. Anna Philips helped us and answered all our questions. She made this process easy since it was our first time we install granite in our kitchen.The guys who came and installed the granite came on time and did a great job. I am happy with their customer service and the quality of the granite. Thank you Anna and thank you Factory Plaza. Will recommend this place to others.
I recently remolded my kitchen. My friend recommended factory plaza for granite counter top. I was skeptical and shopped around after I went to factory plaza. I realized it was the best deal I could find. I purchased granite counter top from them. Anna Philips was very helpful. They are surprisingly on time after I dealt with delayed cabinets, on line purchases, etc. The fabricators are courteous and professional. They installed it beautifully. I already had recommended it to my friends before mine was installed and I will certainly recommend it to my friends in the future.
I had a great experience with Factory Plaza. Anna P was efficient and friendly. She went the extra mile to take full slab pictures with my countertop measurements laid out on them as I couldnt make it to the shop to approve them. The guys who installed for me were also efficient and worked hard to get the countertops done in my limited time frame. The granite looks great and my kitchen looks completely different. Thank you!
Its hard to find quality product and services at reasonable prices now a days. Factory Plazas Anna made it a great experience. They had a huge selection of granite slabs and had great prices - they beat the competition in price. They installed our countertops and sink. Did great work. We will use them again for our next remodel.
I had a great experience with Thomas Z. He made the entire process fun, easy and worked with us to get our counters in on time for our move in date. The quality and craftsmanship of the work was flawless as well.
Great Place to find Granite at a reasonable price. The Staff was very professional and Helpful especially Anne PFrom picking out our granite slab to installation - the whole process went smoothly and we love the finished result.The price is right and so is the quality of the product and attention to detail too!!The installers came in right on time. They were clean and thorough while installing our granite counter tops.I would totally recommend Factory Plaza to anyone who is looking for awesome counter tops to upgrade their kitchen at a great price.
We chose Factory Plaza by a recommendation from my colleague, whom I know is as detail oriented as I am, maybe more (which is sating a lot). We are certainly not disappointed, they are fantastic to do business with.We walked the huge showroom of full size slabs and chose the actual one we wanted (which was not the front one in the stack). The crane operator was totally helpful and willing to show us any of them we wanted to be sure we got the one we liked the best. Just my job he said.Natalia presented the details of the process and worked up a quote based on my dimension sketch. We scheduled a final measurement, they called the day before and gave us a 2-hour window, and he arrived right on time. He was so friendly, and even gave our 5-year old grandson a sheet, pen, and template to draw his own sketch - Youre going to help me, OK? Talk about personable! (The drawing is now on our fridge).He showed us where the seam lines would be and why, told us how to prepare, and was done quickly.The job was ready in the 2 weeks, time, and again the installers arrived right on time and were done in just over an hour. They did a great job, offered recommendations on maintenance, and everything looks great.I would highly recommend Factory Plaza to others.
Factory Plaza just installed granite counter tops in my kitchen. The crew did an amazing job!!! They have reasonable prices and always willing to work with your schedule. From the first contact with Anna P. to the installation everything was smooth and went great!!! Thank you!
We are very pleased with our granite countertops. From sales to measuring to install, everybody did a great job. The installers were professional, efficient, considerate and clean. They provide a quality product at a good price. I highly recommend Factory Plaza.
We went to Factory Plaza just to check on prices and we liked the cost. So we ordered the cabinet for the whole kitchen and Quarts counter tops. From the beginning everyone from the sales department, cabinet makers and the counter-top measuring person also the counter top installers were great.The quality of cabinets and counter tops were out standing.Thank you Factory Plaza.
We are in the process of remodeling and went to 4 different granite installers. Because of the great service and pricing we decided to go with Factory Plaza over the others. From our first visit to the most recent, Mario has been extremely attentive, knowledgeable, and warm. The scheduling aspect of our in-home appointments was easy and timely. Cant wait for installation day!
Very positive experience with Factory Plaza from beginning to end. Mariusz was extremely knowledgeable, and helped us choose the right granite for our indoor and outdoor projects. The installation occurred as scheduled, 2 weeks after measurements were confirmed. And the installation went smoothly. Everyone involved was very professional. Would highly recommend Factory Plaza.
I recently had my kitchen counter tops replaced with granite counter tops from Factory Plaza. The whole process was very painless and easy from start to finish. I loved all the variety of selection they had to choose from and price ranges. They delivered and installed as stated and now my kitchen looks amazing! I would definitely recommend Factory Plaza to everyone and plan to use them again for any future upgrades!
Maggie was very helpful. She knew her product, and helped us to find the best product - for our needs. Highly recommend working with this company.
We had a great experience with Factory Plaza when we replaced our kitchen countertops! Anna S. was very knowledgeable and helped through the whole process. Our installers, Roman and Tom, were professional and did a great job. Our granite tops look awesome!
I have been trying to order my cabinets from factory direct a d have had an unsatisfactory experience. I showed up in the show doom a d was impressed. I sat down a d worked with Mario. The next day I emailed some questions and was not answered, so I called. I was told they couldnt help me as I didnt pay for the design fee. They should have asked we can help you, but you need to pay the price. I wouldnt have had an issue at all.I then thought I would double-check my measures and go back into the showroom as I had better service in person. I checked my measurements and put down the Cabinets I needed. Before going, I asked if I need an appointment, and they said no if I was going to the showroom. I show up At 4:10 pm, And they Close at 6 pm. They had two design people and three office people and people from operations. I waited and waited, and the lady by reception didnt update me on time I would need to wait. An hour goes past, and I keep waiting and come at 5:45. I am finally helped and work with Natalia. We put in my cabinets, and when we went over them, I didnt know I needed a 3-inch filler on the corners of the cabinets, so I needed to go back and adjust.I got things adjusted and marked out on the grid paper she preferred with the cabinets marked and sent back. I get no response from Natalia. I keep calling and emailing with poor response or no response.Finally, on Thursday, I get the estimate, and I have questions about the estimate, so I call and leave a message and email. I get no response. I then call Friday and am told she is not in until 3 pm. I call at 3:20, and she is out in the back. They close at 6 and still no response. It is March 14 today, and I sit here and think I like the cabinets, but with such poor service, do I proceed with ordering or go back to the drawing board.Beyond frustrated with the poor service. And an amusing thing is they have an award for No complaints from 2019.
We had a great experience with Factory plaza, We initially started to work with Natalia but we some how always went to the office on her day off and Anna was nice enough to help us out. We had picked 2 slabs of the Super white quartzite but when we went to lay the pattern out there was more slabs to choose from and we ended up picking 2 new ones. Installation went well, wish we had rem the installers name but he was knowledgeable and precise. We provided out own stainless farmhouse sink and the cutout was right on. Thanks.
From start to finish my project manager Natalia provided expert advice and kept me updated with my rehab project. I have used Factory Plaza multiple times for both cabinets and counter tops and they never disappoint!
I did not have a huge amount of countertop space to install, but for what was done, it was done exceptionally well. From the moment of picking out my own slab to the measurements being taken and suggestions made, to the final install, I did not hit any snags I would highly recommend checking them out!!!
Project manager at FactoryPlaza went above and beyond. Jerry made our process hassle free. The work was done professionally and I can’t say enough things about this company and professionalism as well as competitive pricing thanks again will be using this company for kitchen and bathroom remodels.
My experience began with Mario taking my order just 3 short weeks ago. Being a contractor, I found him to be very thorough in getting all the information he needed to begin the order. Just a few days later, a wonderful young man came to my home, took very detailed measurements, answered all my questions and got the information he needed to put together very detailed field measurements. Later the next day, I visited Factory Plaza again, meeting with Mario to review the order, the field drawings, give him my sink template and go out on the floor to pick my slab and map out with tape on the slab the pieces that would be used in my home. This morning, the granite was installed. Again, the installers began the process reviewing all pertinent information, and got to work. A few hours later, I had a new and beautiful transformed kitchen. I have dealt with hundreds and hundreds of subcontractors over the years and I cannot begin to tell you satisfied I am with Marios professionalism, Factory Plazas field measurement staff and the installers. They were all a great pleasure to work with and I cannot wait to do business with them again. Thank you!!!
Ana and all the folks from Factory Plaza were fantastic! They worked with our schedules to make a tight deadline we had for the install. We did kitchen countertops, a large island and full backsplashes, and we got all that for a very reasonable price. Their customer service always went an extra mile whether it was scheduling measurement, helping us tape the kitchen layout on the slab or making sure everything goes according to schedule.They were even able to move our project a couple of days earlier, just to meet our deadline. The installers showed up on time, they brought in all the pieces of granite and were able to put everything together in 3 hours. They cleaned afterwords and made sure that everything looks great. They answered all questions. This is by far the best experience weve had with a granite company. No surprises, no gimmicks. I have already recommended Factory Plaza to our friends who have seen our kitchen with the new granite countertops. We will definitely use them again when we upgrade our 3 bathroom vanities with granite.
Great service and value with this company. I accidentally found them on Craigslist looking for granite remnants. I did some investigating on legitimacy of the business and found mostly positive reviews so I contacted them. I spoke with them to get me a few samples that I was interested in and had them at my door in 2 days. Scheduled the initial visit and tech was very professional and gave good tips for preparing the installation. We chose our slab at the warehouse and was very happy with selection as we found a different color we did not consider before. Installation was seamless. Also, they are 40-50% less than your big box stores (Home Depot, Lowes). Highly recommended!
Always a great experience and professionalism when working with Factory Plaza. It is so easy to work with them; they sell, fabricate, and install granite,quartz, and more. I usually work with Natalia, she is great. The installers have been great too, very kind and willing to do a little extra. I highly recommend them.
The process at Factory Plaza is seamless, professional, and efficient. Installation was performed by experienced professionals who were obviously knowledgeable. They treated their trade with pride and the end result reflects their attention to detail. Could not be happier and I have been purchasing granite for 20 years. Would recommend Factory Plaza regardless of price but their prices are fantastic as well!
Thank you for a great job on the installation of my granite kitchen countertops and fireplace surroundings and quartz sink countertops.Mario who was a project manager helped me with all the details of the job. He was very professional, patient, knowledgeable and understanding. I can highly recommend him.Leszek was very accommodating with multiple needed measurements.Additionally we got great installers on 1st installation- Grzegorz, Dawid, Bogdan and Marcel. They perfectly installed very heavy oversized center island granite slab as well as back splash granite blocks and quarts sinks.Finally special gratitude goes again to Grzegorz and David who worked on the 2nd installation and perfectly helped with all the complicated work. Their experience and dedication paid off, because we are very impressed with the quality of the work and final result.
We went to Factory Plaza for an estimate. We met Urszula. Since we had brought my kid with me and they do not allow children in slab area, She was very nice and patiently explained the counters, cabinets - twice to me and my wife separately😊. She also provided the estimate within few hours once i emailed the sketch. Overall good experience in estimates.
We usually do not leave reviews, but we felt the service at factory plaza was great! After the final measurement, it took a week for the granite to be installed. The installers were on time and great! We dealt with Natalia during the whole process and she was absolutely wonderful!
Received great service from Factory Plaza. Had a wonderful experience with the Sales Associate, Anna Skowron, who was very helpful in the decision making process as well as the planning. The installers were very professional and we are quite happy with our results. They do good work.
We ordered our countertops from Factory Plaza and are in love with them. Magda was very helpful throughout the whole process. We got our countertops within a week from the time of measurements to installation. Thank you!
We used Factory Plaza to get a vanity top for a small bathroom renovation. Worked with Anna P. and everything came out as desired - I was able to pick out a remnant piece to fabricate the vanity top with square sink, picked up in a week or two when I was back in town. Installed it and everything looks great. Quick communication via email or phone.We are in the process of using them for the rest of our house - kitchen and other bathrooms. So far, the measurements went well and we were able to pick out the slabs and are having them installed before the labor day weekend!
Anna P. helped us select our slab for our kitchen counter tops. She was knowledgeable and friendly Ziggy came to our home to do the exact final measurements. He was on time and organized. The installers, Greg and Matthew, were on time and efficient. Our kitchen look so nice. We live in Wisconsin so Ziggy and the installers had quite a trip. We are so pleased with Factory Plazas service, selection, and price. Thank you.
We recently used Factory Plaza to cover 56 squared feet of counter-top space in our kitchen. Margaret was incredibly helpful and understanding to our needs. Being that we were on a budget, she was great at advising us on the best ways to save money. The design and granite selection process was way easier than I ever expected. Once we selected the perfect slabs, Margaret did everything in her power to expedite the process and scheduled someone for in-home measurements that same day. A short time later, the granite was professionally installed and we couldnt be happier with the results! The cut outs for the sink and cook-top were precise, and they took the time to install the brackets for our breakfast bar. I would totally recommend Factory Plaza to anyone looking for awesome countertops at a great price.
Jerry Tapia did a great job from start to finish for our kitchen remodel. He presented us our cabinet and countertop selections, ensured our deliveries, and measurement appts were timely. The price cannot be beat! Would do business again.
Factory Plaza is a great place to get granite counter tops. They have a huge selection. Me and my wife did our kitchen and got granite for our bathroom vanity as well. We were able to pick a nice granite slab for a great price. They also helped us pick out a smaller piece of granite for our bathroom from left over pieces and the price was great. The installation is very professional and great quality. The people working in the office are extremely helpful and will help you get what you need. I definitely recommend Factory Plaza to anyone buy granite.
After going to all the big box stores for quotes on a granite countertop I heard about Factory Plaza from my contractor, Exact Builders. I have been very pleased with everything to date, especially the price. Factory Plaza has kept me informed religiously when things have to happen. I called Factory Plaza and told them I was ready to have them send out the person to make the final measurements.The installation crew was professional and they left the room clean. The whole job was done as planned. The granite countertops look beautiful.
Bought soapstone counters for my kitchen here, worked with Project Manager Thomas who was easy to work with and knowledgeable.Less than 10 days between measurements and countertop install, very fast and they look great.
The worst experience. Our first time getting to remodel turned into a nightmare. Courteous employees except for Numra. She has no knowledge of selling this Companys product. Incorrect information from the beginning or she didnt have any answers for our questions. We placed our order in February 2019 and its now April 2019. We purchased 3 sinks to finally get one that will work to her standards. The last one we brought the template to her and she said bring the sink in, what would we have done if we didnt have the sink in the vehicle from just picking it up at Home Depot. Remind you this is a far distance for us to drive multiple times. When we left the showroom, Numra decides to add an additional $250.00 to our order even though we have a completed invoice with the balance due. How does anyone change an invoice. Thats the amount quoted and balance due right on the invoice minus our deposit. I told her if this is the way she does business then I dont want to do business with her. She immediately credited our deposit back. But she still has our template, never offered to send to us. My husband has been trying to get in touch with management, but its difficult with the hours.
Thomas was extremely professional and handled my whole project with excellence. My project was a very large project ($18,000 in cabinets and $15,000 in countertops - the whole kitchen with large island, dining area, 4 bathrooms, and laundry room). Thomas handled the entire project with skill and care, from quoting the project, to meeting with me and my husband to explain the quote and show us options in the showroom, to keeping me updated as the cabinets were made, to delivering of cabinets, measuring for countertops, and having countertops installed...he did an amazing job. He even called when they got a slab in that he thought I may like better than the one I chose. He also got a couple add ons completed very quickly when I realized I forgot something needed for the project. I am extremely thankful for his expertise. Give this man a raise, a bonus, and a promotion!! Thank you again Thomas for all of your help!
Factory plaza refer to me by a friend because of their lower prices. I am from Milwaukee Wisconsin they are located in Illinois. I research local corner top stones and installers and factory plaza Was by far the cheapest in price and thats with purchasing a sink to.I chose not to drive out to the factory, so nice gentlemen by the name of Thomas Zuffanate. Literally, went into the showroom and emailed me pictures of the granite colored stones I told him Im looking to put in my kitchen. Along with his own suggestions. Talk about customer service! He went above and beyond to get my countertops put in on the date that they were set to be put in. Because you see. Thomas stepped in and took over my case that a prior employee set up but had moved on to another employer ( but left things a bit unorganized). He pulled it all together. Assured me not to worry. And handled it like a rock star.! Factory Plaza you done good with Thomas. I recommend this place for new countertops.
We walked in for countertops, but after seeing the cabinet prices and product on display, we decided to one stop shop here for our kitchen remodel.First there were delays, then warped doors and shelves with more delays for remanufacturing, then wrong sized openings for correctly provided dishwasher and oven dimensions, then countertop material shortage, then material back in stock, then told that material was large enough for our measurements, then told too short and had to be seamed, then ordered additional doors that were delayed, then while picking up additional doors they were different height and width dimension from ordered and confirmed via email.To their credit, Victor and Lesli were understanding and apologetic and Derek drove a hard bargain but conceded when presented with my discount proposal.We first stepped into Factory Plaza in September 2017 on recommendation from friends. It is now mid-January 2018 and I cant wait until I pick up my additional custom doors (again) and can say I will never return. I will not recommend the Factory Plaza experience to anyone I do not consider an enemy.
Factory Plaza did a tremendous job with our kitchen remodel. We shopped around a lot before finding Factory Plaza. From the minute we walked in, we had a good experience. Anna helped us to design our granite countertops, select a slab of granite, and schedule our appointments. A technician came out to measure our project, and a week later two technicians installed our new granite countertops. Everyone we worked with was prompt and professional. We couldnt be happier with the results!
We are in the midst of our third project with Anna P at Factory Plaza, and once again, we are extremely satisfied with our experience. Anna has been very helpful in designing our project, going above and beyond to find us the perfect slab of granite, and scheduling appointments for measuring and installation. For the price, selection, and customer service, we highly recommend Factory Plaza to all!
Jerry T. IS JUST AMAZING! From the beginning, Jerry was very helpful and most of has a lot of patience!!! He helped us redesign our kitchen and made some great suggestions on how to make the kitchen more functional! Highly recommend Jerry for your next project!!
Total reviews rating 4.6
199 Reviews for Factory Plaza, Inc 2023:
Review №1
2022-02-04We worked with Natalia at Factory Plaza to do our complete kitchen remodel. We came to Natalia with some measurements and an idea of what we were looking for and she brought our vision and more to life. Using her own expertise and experience in the business she provided creative ideas and insights on our remodel that we never would have thought of but that truly optimized the overall space and project and have become some of our favorite parts. From cabinets to countertops the quality of the product and the people that stand behind them is truly the best in the area!
Review №2
2022-07-15I LOVED working with this company. They are amazing! Easy to work with, friendly and fast. They have a great selection and the employee Thomas I worked with was very informative, patient and kind. My quartz countertop was even delivered early. It was a great experience from start to finish. I highly recommend them
Review №3
2022-06-27We decided to use their services for Complete New Kitchen design and installation. We have worked with Ursula from beginning to the end. She was very responsive,l and knowledgeable . We wanted something close to Rustic style kitchen . Just take a look at our sealing. We are on love with this kitchen .our custom kitchen cabinets and blue island turned out absolutely beautiful . Thank you ! Highly recommended !!!!
Review №4
2022-05-26The crew at Factory Plaza did a phenomenal job on our countertop installation. We stopped in and talked to Magda, who pointed us towards the materials they had in the warehouse. We chose quartz. The measuring process was good. The final product turned out great!
Review №5
2022-03-29We used them to remodel our kitchen and it was everything we had hoped for. The cabinets were perfect as was the countertop. We went with custom color cabinets and it was super easy to coordinate that with themm Urszula was amazing and responsive and helped us with every step in the process. Were just absolutely in love with our kitchen.
Review №6
2022-02-21Best quality, value for the money! I worked with Maggie and she was patient with my decision making process. I had shopped a few other cabinet makers and they had the best pricing by far on quality and the granite/quartz choices. I had a few issues with cabinet doors, and shelves, and Maggie responded quickly and replaced the ones with a paint bleed. I would not hesitate to work with them again and have already referred a few people to them. When I’m ready for my bathroom remodel I will be back for sure.
Review №7
2022-01-03Great customer service. Very helpful staff, especially my guy Kevin. Went above and beyond to accommodate my kitchen requirements. Fixed any issues that arose during the process. And definitely great quality product!
Review №8
2022-06-29Factory Plaza was extremely quick, responsive, and provided a high-quality product. We were worried about how the veining pattern of the stone would turn out on our large island. Factory Plaza planned and cut the stone perfectly, leaving the vein pattern extremely well placed even in a seamed island. They were quick to quote, measure and install. The price was more than fair.
Review №9
2021-09-12They did an amazing job from start to finish. We are so happy with our new countertops! Ursula was great to work with- she gave us good suggestions and explained the whole process. From start to finish we had new countertops in a couple of weeks! Installation was professional and they look beautiful!
Review №10
2022-04-12My wife and I were looking to do a full kitchen remodel. We did research and found Factory Plaza and worked with Ryan as our project manager. From start to finish, he was very helpful, informative, and polite. I could not say enough good things about the quality the cabinets/countertops from Factory Plaza. I would highly recommend and will definitely be coming back for future projects.