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Phone: +1 217-355-1300
Site: https://www.enterprise.com/en/ca...
Opening hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:9AM–12PM
  • Sunday:11AM–2PM
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Total reviews rating 4.1

199 Reviews for Enterprise Rent-A-Car 2023:

Review №1

2022-01-21

I have been an Enterprise customer for over 10 years. I have always loved renting cars from Enterprise. The staff is always polite and friendly. The cars are clean and reliable. Pick up and drop off procedures are quick and efficient. My only issue is the recent Policy change where you can no longer phone in to extend your rental. Instead, you are required to physically drive to an Enterprise location each and every time you want to extend the rental, even if the extension is for one day. This is an inconvenience for the customer.

Review №2

2022-05-18

What a smooth experience. Charles called me the night before said he would make sure that I would have a mini van like I would need, and he came through! I also appreciate him letting me know in advance Sundays are very busy for them, knowing in advance helped me make accommodations. Even better though he got me out of there in about 20 mins. By far best enterprise experience Ive had.

Review №3

2022-04-28

Quick service, able to rent a car same day & even got a free upgrade! Charles Glass was my customer service rep. He was a gentleman & readily answered questions & paid attention to detail. I was well informed of costs & immediately on my way! Thanks Charles

Review №4

2022-04-23

The staff was very friendly and tried to accommodate customers needs.I rented a car at Champaign, Illinois right before the Easter. I made a reservation for a day over the phone but I changed my plan to use a car for 2 days from the day I called. They rearranged it and provided the pick-up service. It was a busy Friday but Asia, the lady who picked me up, arrived at my place a little earlier than I expected and Issac K Collins helped me to assign a good car for me. The office was crowded with customers and I needed to wait for my turn. But thanks to Asia and Issac and the tall gentleman with glasses-unfortunately I didnt get his name, my trip was pleasant.

Review №5

2022-07-20

The staff at the office were extremely helpful. Check in went smoothly, return went smoothly. The original car that I had wasnt going to work for me and the exchange was really easy. The whole staff did a great job!!

Review №6

2022-04-08

Collin was an excellent sales rep! He honored his word and made my experience with Enterprise a stellar experience. I highly recommend this company for your rental option.I hope this review helps others!

Review №7

2022-03-30

I had such a great experience at the beginning of the month with the help of one of your best employees Matthew Traxler. He was such a great assistance for me that I am renting again through the company this weekend. You have a great worker at your hands.

Review №8

2022-05-19

The manager Colin was absolutely amazing!!!. I owe this young man dinner! I was so humbled by my experience with him due to some technical difficulties with my rental. I cussed and fussed something terrible and he stayed cool and calm. He even went out his way to buy me a very refreshing drink from Dunkin’ Donuts ❤️ I am truly humbled from the way he handled the situation he never buckled and kept his composure, a true gentleman.

Review №9

2022-07-15

Enterprise Renta Center is the best place you want to go to rent a car!!! Top cars,top service, fantastic people that go out of their way to service your needs!I will always recommend to family and friends!! Just want to say super thanks to Adam,Amin,Gracie,Nate and Marcus WHO gave us 100% professional and friendly service!! Definitely returning to Enterprise!!Youre the best guys/girls, from all the rest!!👏👏👏👏👏💓

Review №10

2022-05-23

Nissan Kicks is an absolute horrible car.Please, do not in the least get me wrong.Enterprise in and of themselves is an excellent car rental service. They have never let me down, they always have cars to rent and I highly recommend them.But the car itself, not associated to Enterprise any other way then that they rent it to people, is a horrible car.The seats actual cause pain. So if youre renting a car for a long trip prepare yourself for said pain.The gas/fuel pedal was as awkward as a fuel pedal could have been with excelleration being difficult to judge and maintain.The cup holders were a new kind of cup holder and was really not comfortable to use.The windshield was tiny with several blind spots and the cruise control was trying so hard to be showee that it killed itself.It would slow you down with no one in front of you or it would simply slow you down when you engaged it. There was a lane sensor that alerted you to the line on the road wether you had your blinker on or not, there didnt seem to be an auto start so on 80 degree days the car was always hot everytime you got in it.Not that the AC didnt work, just that, no auto start, no cool down time or warm up time in cold weather.It was as if the engineers who created the Kicks hated Nissan and had a score to settle.If they offer the Kicks as an upgrade, I dont recommend taking it.

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