Walgreens in Springfield

Review №1

2022-02-19

Since summer of 2021, quality of customer service in pharmacy and general store have drastically declined. Quality of pharmacy technicians is making me consider mail order delivery of prescriptions. They (including the pharmacist) seem to have forgotten that customers are why they exist.

Review №2

2022-06-19

Leann Shift lead with the damaged green/purple hair was extremely rude during my transactions today at the 6th Street store .She over charged me for Bowls after showing her the price on the shelf. At the end of my transactions that we had to do individually as she isn’t familiar with Walgreens Coupon Policy which states store coupons can be combined with manufacture coupons. Anywho, I requested a price adjustment and Leann stated “I asked you if you wanted me to change the price” I advised Leanne I shouldn’t have to answer that you should do what’s right which was charging me the price listed for the bowls on the shelf. She became very defensive huffing and puffing waving her hands as if I was disgruntled. When she was super rude never once asked if I wanted to use my Walgreens cash but ever customer that I allowed to go in front of me she asked and was super polite. I shop at the store frequently for curbside orders and have never had any issues. But today was horrible. I will no longer shop at the store. I will travel to the Stevenson Dr location. As a couponer I’m always nice to the store associates and always allow other customers to go ahead of me as a courtesy as coupon transactions can be complicated. I’ve found when couponing some associates are not very pleasant not sure why when I’m just trying to save a buck or two for gas. I’ve included photos below to show the not so great customer service I received.

Review №3

2022-02-26

Nice clean store. Friendly pharmacists. But the manager questioned me rudely after Id gotten my Covid booster and was waiting on medical transport, shopping in the Store as to why I was there ???

Review №4

2021-10-12

Pharmacy staff is rude and unprofessional. I had an appointment. You blew me off. Luckily for you the system was down. No excuses for attitude or behavior.

Review №5

2022-05-29

Rude uncaring insensitive staff. They do not want to take the time to assist.

Review №6

2020-08-03

Two of your kind, helpful and very patient employees assisted me this morning in the Photo area. Leanne and “purple hair” young woman (so sorry not to have her name).Their service was commendable. Please thank them again for me.

Review №7

2019-12-24

I was on vacation when my young daughter suddenly needed a new albuterol inhaler. It was 8pm, 3 days before Christmas. I had to page my pediatrician in New York t... but the Pharmacist (Chad I think?) Spoke with my doctor until the scrip was in their system. Then he worked with my difficult insurance company to make sure

Review №8

2020-06-19

The Pharmacist there was rude as hell to me, she didnt speak into microphone so I could hear her,she didnt say have a good day. Just plain rude ,may change pharmacists because of her attitude. I felt discriminated against

Review №9

2020-04-15

Wish I could give a zero!! Worst pharmacy ever and getting worse by the day! Rude uninformed staff, gotten the wrong meds twice, parking lot full of giant wholes ready to damage someone’s car, and you don’t even carry any kind of masks during a pandemic!! Losing this customer, done giving my money to big corporations who don’t appreciate my business!

Review №10

2021-01-20

They messaged me that my prescription was ready and I hit the drive thru and quickly done