Walgreens in Hanover Park

Review №1

2022-06-30

First I want To say the manager in the pharmacy department is a Angel! It’s no many negative reviews but I never met a women who goes beyond to make sure her customers are happy. I had Insurance problems and 3 days later it was fixed when the other staff told me it was nothing they can do to help. She is something sent from Heaven with the kindness and self love she spreads. I couldn’t hear well but her name sounded like blondly or Wanda. I know She is the manager and the one who deals with insurance issues and I’m so grateful she helped me. And this had been my 2nd time working with her and she was kind each time.

Review №2

2022-01-03

Would give this a ‘Zero’ if it was an option. Pharmacy is unprofessional and possibly dangerous. Extremely important medication electronically send from dr to pharmacy… here is the process1. Arrive at pharmacy to pick up 2 medications for my daughter who was released same day from hospital. I was told one was ready and the other would be ready in 30 minutes due to the pharmacist being on break.2. Came back 30 later waiting in forever line to be told nothing was ready by the same associate that told me to come back in 30. After a few words he came back and said…. Insurance does not cover this medication and it would be 500 dollars. I requested a prior authorization be sent to dr, they agreed.3 . Next day called doctor office. They stated they did not receive any correspondence from pharmacy.4. Called pharmacy was disconnected after a long hold. Called back was told medication was out of stock and had to be ordered. When asked about insurance coverage… the lady said “ she has no idea. Then stated that medication might arrive today.5. Dr called said it’s imperative that medication is taken today and we should contact pharmacy to find out what other Walgreens would have it.6. Called pharmacy… on hold for 22 minutes then disconnected.7 went to pharmacy… was told they haven’t received the order yet…it was there just not checked in.8. Need I go on? This continues. Bottom line still sitting in pharmacy waiting on medication that they said they would have in 15 minutes. It’s been 30.They are short handed and working the best they can on a small staff. Corporate needs to intervene and fix this now.With all this I have to ad that the pharmacist came out and gave me her undivided attention and answered all questions throughly.