Kerbside pickup
Yes
Walgreens in Alton
Categories
Location on the map
Alton, Madison County, Illinois, US
Service options
Delivery
Yes
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 618-462-5386
Site: https://www.walgreens.com/locato...
Site: https://www.walgreens.com/locato...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Walgreens in other cities:
Comments (26)
I have never been impressed with their customer service, but over the last few months it has declined terribly. The drive thru is insane with the amount of time it takes to get through it. I had to call the insurance company to find out that they were trying to charge me $189 for a medication that should have been $12.50 out of my pocket.They have randomly submitted a med request for a more expensive thyroid medication due to the fact insurance refused to pay for it, instead of asking what I would like to do or common sense would say if it’s cheaper then obviously it shouldn’t be an issue.They have trouble keeping one of my medications stocked-not their fault- I was told the estimated arrival date was 2/8, yet I heard nothing. When questioned on 2/26 they have no idea what’s going on and randomly send me to Bethalto without calling to make sure they had it in stock, which they didn’t. They seem to be very money motivated at all cost to the point it makes me wonder if they have a commission or bonus system in place at this store?They are very little customer service minded at this location. I believe the $189 to the $12.50 is my last go around at this store.
The computer system in the pharmacy goes down for hours everytime it rains. Needs serviced
Fantastic pharmacy. Pharmacist really cares and is always helpful. Wait times can get long during rush hours but thats because its the main pharmacy in town. They usually are able to fill my med in an hour or less.
I had a manager tell me she couldnt return an item because I bought it in Missouri. That was totally false, she just didnt feel like doing the return. I went down the street to another Walgreens and guess what? They did my return with no problem.
Lindzey is very friendly and professional. I stopped by late night and she was very nice and asked if I needed help.
Pharmacist Kim Meador a true gem! Empathy & attentiveness oozing from her! Walgreens has me for a customer for life just from my transaction with her!
I think that this walgreens is pretty much awesome and has a lot of great people who work there. But sometimes they do have a cashier that wears green sweat pants with a blue shirt, doesnt really match....other than that, i think they have great customer service.
I got misdiagnosed at the clinic was made even more sick with the meds they put me on to treat me for something I didn’t have. had to go to my normal dr the next day got put on more meds to correct what they did and fix what I had wrong was also charged 200$ by the clinic to be misdiagnosed do NOT trust them!
This pharmacy is the only one who doesnt remind you of upcoming refills! And I have to wait until the last minute to get my medicine as well as run back and forth!
The only thing you can count on with this group is awful service. I give one star because it won’t let me give zero. Thanks for nothing Walgreens.
Love to shop in here never know what youll find
The people make the difference at this pharmacy. I wouldnt go anywhere else without trying here first.
Love it nice people quick too
Horrible people horrible service
Very friendly
Nice
Total reviews rating 3.2
26 Reviews for Walgreens 2023:
Review №1
2021-12-28What happened to a live person answering a phone when you place a call to a business. Get a grip Walgreens. I dont need to hear when your pharmacy staff take a meal break. Or any other part of your outgoing message. If I need that information I ask. I want to speak to live person about my mothers medications. Youve moved away from being a friendly neighborhood pharmacy to cold computerized corporate machine that doesnt care about it customers or their needs.
Review №2
2022-02-06Clean store. Prompt help in the check-out lines. When asked about a product the customer service worker knew what he/she was talking about or he/she asked to get the answer correctly stated. Nice people. Prompt and timely help.
Review №3
2022-01-15My review is for Google. I asked for Almay make-up near me. The second recommended store was this Walgreens. I was at this Walgreens earlier today and know that they do not carry any Almay products!
Review №4
2022-04-30Only the slowest Walgreens ,on the planet ... Not to mentionthe worse customer service ,Ive ever had the pleasure of experiencing in my life ..The staff always seem tobe very rude an never atall helpful ... I dont recommendthis particular , Walgreens !
Review №5
2021-09-30The old lady who works here (at the main register Wednesday Sep 29th) is horribly rude and has been in multiple instances and this is not the first time my family has complained about her. Today my mom went into the store to get infant tylenol for my baby who is sick. The infant tylenol was listed at $7.99 with a buy one get one half off promotion label. However at the register it apparently rang up at $10.99 each, no promotion. My mom tried to explain to her that that was incorrect and she refused to check the label and just adamantly told her that was the price. She couldnt stay and argue it because my son and I were in the car and he was running a fever. My mom later went to Walmart and found infant tylenol at $5.99 a bottle. It was a mistake to come to Walgreens at all.
Review №6
2022-01-25They are awesome I been going to this location on Washington and college for 7 years plus they have excellent customer service and know me by name I love all of the employees especially my favs they know who they are.
Review №7
2021-08-26I’m only mad because due to all of the excessive opiate users around here I cannot get my prescription for my post-operation pain killer an hour after the operation. I find it very hard to believe they don’t have hydrocodone in stock, and if that’s actually the case, maybe they need to rethink their inventory habits. I’m highly irritated with Walgreens right now. And you can’t transfer script locations. Broken system.
Review №8
2020-12-26Put a rush on my prescription because I was feeling horrible ! They were so kind about it and said that they knew how it felt and so they rushed it. That was the kindest thing any business could do for us when we are feeling our worst! Thank you so much! Now I can go home and start feeling better with my prescriptions!!!
Review №9
2021-08-22Waited 30 minutes in store for a prescription. We were told they would call us over the intercom when it was ready. After waiting we went through the drive through and it was magically ready then. No intercom, no announcement, who knows how long we were waiting for no reason.
Review №10
2020-11-30The cashier that took over at 10 pm was extremely rude to me after I said thanks and was leaving. I already get a lot of stuff over my monotone voice and would appreciate not getting treated poorly when I shop as well because of it.