Online care
Yes
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Comments (28)
Had an antibiotic called in to this pharmacy. i went to pick it up the elderly lady didnt speak to me and even though theres a plexi glass dividing us she basically threw the bag under the window and looked at me like i had the plague . serioulsy do not recommend getting your prescription at this location.
The worst pharmacy anywhere around bar none! Dr emailed a script twice because they claimed they didnt get it made my 82 year old mother wait over an hour on her script she has an ulcer on her eye and had to drive home in the dark.i waited on hold for over 45min and they never did answer if you want a promt pharmacy this one is not for you. Just poor business.
This is the worst pharmacy in the area! They care nothing about the customer, and it shows with every customer they deal with, in person or on the phone. Expect rude, slow service. They all act overworked, but have all kinds if time to visit behind the counter and get on their phones, as customers are lined up inside and outside. I usually drop prescriptions off and come back the next day. Most times they are not ready and they tell me 30 minutes to an hour. Pitiful!!
Worst service ever! They didnt have antibiotics. They said they had to wait on truck. Then u call to see if their there and sat on hold for 15 minutes and just hung up. Utterly rediculous!
Just left the benton location and had excellent service from my pharmacist matt, he was short handed filling scripts and checking people out, he was very attentive and had my script filled in less than 5 mins, I just switched pharmacys and Im glad I did
The manager, Mary Ellen is very rude and does not need to be working with people at the checkout. She is very snide. She was cutting me off when I tried asking a question and continued to do so three more times. Ive always had a good experience there until today when she was working the register. I will not continue to give my business to CVS if I am going to be treated rude when I go there.
I wont ever go back to that pharmacy Went to pick up an antibiotic for my child they sent us home with it not mixed and when I went back to ask Why? An thank goodness I noticed it before I even opened it they looked at me like it was my fault because they were busy . To many people behind counter not doing their job . Scary !!!
I always receive good customer service & am greeted by all employees. The sales are great & I get great deals with my extra care cash & coupons!!
Aint been there in years and wont go back and it probably hasnt changed none except employees
Consistently over a 20 minute wait in the drive up window, staff turnover is incredibly high so no one knows you, and they can be pretty rude.
Cant pick up the prescription out of supplies computer is down and hangs up while on hold. This store sucks!
Have all prescriptions filled here every month. Great staff!!
The absolute worst Cvs ever!
Always friendly and courteous staff .
They have the cheapest milk in town.
Never answer the phone
Slow slow slow!
Awesome sauce
Total reviews rating
28 Reviews for CVS 2023:
Review №1
2022-06-16CVS offers vaccines without any hassles. They have a well stocked store and plenty of people in the pharmacy to assist with orders. Easy drive thru is also great for pick-ups or COVID-19 testing.
Review №2
2022-01-18Me, my aunt, and my sister had scheduled COVID tests for 2:30 we were the first car here and now it is currently 3:05 and there is a huge line of cars behind me. The pharmacist ISN’T WEARING THEIR MASK!!! and when we asked what was taking so long they were incredibly rude. Do better CVS. If you know you’re going to be working with people at least have some manners.
Review №3
2021-12-02Insanely slow. Ive been sitting in the drive thru window for about 10 minutes now and no one has helped. Ope, wait. So, someone did help at 11 minutes waiting. Im 27 and I dont think I can honestly say that Ive ever had a good or great experience with CVS Pharmacy. Ehh.
Review №4
2021-09-24This store used to be good but the last few years it has gone downhill, maybe because of Covid but the service is terrible.Last year, we waited almost hour to get flu shots and the several of the pharmacy employees did not even have masks on!This year we waited almost 45 minutes!They have called about refills on a prescription for my husband and he waited over an hour to speak with a pharmacist and no one answered the call so he hung up, he has waited numerous times and never got to speak with anyone.I know places are short handed but a pharmacy especially should provide better service.The drive up takes forever also, hopefully things will improve as Covid gets better.
Review №5
2022-01-05Absolutely the most horrible service. I’ve used CVS in many other towns and it’s not like this at all. I was prescribed steroids, cough syrup, and an inhaler (I’m pretty sick) today at 11 am. Dr faxed it at 11:15. CVS says they didn’t get it. Dr office calls. Over and over.and they don’t answer their phone. Or return the call so here it is 8:15 and I have to go another night without being able to breath.
Review №6
2021-03-10This pharmacy is unprofessional! There is a huge overturn of workers and they are all very rude, they do not smile but are always on their personal phones. It also takes a very long time to get simple scripts filled even if its a cream your having filled. MY BIGGEST CONCERN is that they filled my disabled sons medication and they gave him a completely different medication. Luckily I caught it and my son did not take it or he would of been in the ER. When I brought the medication back they were shocked but did not apologize not once! I than had to fill out paperwork of the incident. Always check your medication they are very careless. I will not ever go back and I would not recommend this place for anyone or anyones loved ones. Very scary and concerning!!! Also the manager needs to be fired she is not the type of person that needs to work with the public. She is very mouthy and rude even when she messes up your medication and the pharmacist.
Review №7
2021-11-09AWFUL!! I would call and complain but to get someone to answer the phone...if it is anything like your drive thru line Ill be on hold for ages! Avoid this pharmacy at ALL COST! unless you have hours to spare of your time. Waited an hour and a half and still didnt get prescription!!!! And guess who did not care one bit....CVS PHARMACY!
Review №8
2020-12-22Terrible customer service in the pharmacy ONLY! The front store workers are wonderful! I would give 0 stars if possible for pharmacy. Long wait times for prescriptions to be filled. Long wait times (on average at least 15-30 mins each time I have called) to speak with someone on the phone when you have an issue that can’t be taken care of with the automated system. Staff generally not very friendly, seem annoyed that you are there, never smile. Long wait times to be helped at the counter. They are also not accurate with their prescription filling practices. We called for a refill on Eliquis 5mg for my grandmother and they refilled an old prescription (Coumadin 5mg). If she had taken the Coumadin 5mg 2x per day, that could have caused severe bleeding and potentially death. Not to mention, the insurance then refused to fill the Eliquis because they had just been charged for Coumadin that the pharmacy mistakenly filled. Today, I needed to pick up a prescription for a family member in severe pain. The MD sent the prescription over at 8am and at 1pm (after 50 mins on the phone trying to get ahold of someone), they say they still need 1-2 more hours to fill it. I had to beg them to fill it now. For a chain operation, you would think they would have better processes in place to provide quality, timely, and accurate customer service! I only use CVS when my regular pharmacy is closed. I get far better service there and a new prescription filled in less than 5 minutes! I can’t see this ever being possible at CVS!
Review №9
2021-02-09Sammy is a great worker. She is always cheerful and friendly. She is always willing to help, and she seems to actually care about you as soon as you enter the store. All I can say is, Good job Sammy, and give her a raise!
Review №10
2020-10-02Benton Illinois CVS was to transfer a prescription. After 4 hours of the new pharmacy being on hold they proceed to give them the wrong dosage of the medicine. Had the new pharmacy not called the doctor to verify we would be in the ER bleeding to death! Done with your second rate operation. You don’t even deserve a one star