Wheelchair-accessible entrance
Yes
Dermatology & Mohs Surgery Institute in Bloomington
Categories
Location on the map
Bloomington, McLean County, Illinois, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 309-451-3376
Site: https://www.dermatologymohsinsti...
Site: https://www.dermatologymohsinsti...
Opening hours
- Monday:7:30AM–4PM
- Tuesday:7:30AM–4PM
- Wednesday:7:30AM–4PM
- Thursday:7:30AM–4PM
- Friday:7:30AM–4PM
- Saturday:Closed
- Sunday:Closed
Dermatology & Mohs Surgery Institute in other cities:
Comments (93)
The doctors at MOHS are first rate. Having said that MOHS, as a health organization, suffers from poor availability, scheduling, and communication. Pay attention to other reviews that criticize MOHS scheduling and appointment issues. As an established patient, two recent examples come to mind. After spotting a suspicious growth on my shoulder, I called for an appointment to see my MOHS doctor. 8 Months! All the doctors had VERY extended appointment ranges that were over 6-8 months out. Their suggestion, go see your primary care, or if you are really worried go to the E.R. WTH? They maintain NO cancellation list. Also, there have been several days where I cannot get through on the phone and their system says leave a message. Often the messaging system is either full or inoperable and leaving a message is impossible. Additionally the office hours differ from what is listed on the website. When I talked to my physician about the situation he said that even though MOHS has good doctors they are started to refer to other dermatologists due to complaints such as these.
Mohns worked on my husbands skin issues, the doctors were great to work with and explained what to look for after the procedure. The only trouble we have is getting a hold of someone in their billing department, we have left messages over the last few months with no responses. They also changed the company that handles their customer accounts they are not reflecting our payments. After a lengthy conversation they said they would research and call us back, 30 days no call. I contaced Mohs directly to try to get a resolution with still no help from billing, their front desk and doctors did an amazing job so the 2 stars is not for them. There billing is a 2 star.
The best around. I do think Doctor Leone did not freeze off all the Pre-Cancer on the top of my head. I guess i need to make another appointment see what Doctor Leone thinks. Thanks, Rick Strebing
There was a time this Dermatology office was excellent -unfortunately with expanded growth it is now average at best on any given day. Dr. Schulpach is a nice person but she is now so busy she has no time for patients. If you need anything other than a routine check up scheduled 4 months in advance you are out of luck. If you have some sort of issue that needs a prompt review you are in trouble. The scheduling personnel are trained to disregard anything other than a future appointment well into the future. Even Dr. Schulpach’s nurse will not return phone calls. Classic example of growth without commensurate service.
I chose 1 because there was not an option for 0. Room dried blood on floor. Had no paper on exam chair. Was not asked about person in training to be in room. Dr. Had no consideration for my privacy. Dr. Showed pictures I did not need to see. Very bad experience. Did not go back.
Holly, med asst, excellent! Personable, professional, detailed in soliciting info pertaining to visit & review of history/meds. The best ever. Dont lose herAPN (name?) also excellentAnd of course, Dr. Schupbach as always spot on - the best.Forgot - the appt reminder message is so garbled if not for caller ID would not have known who was calling. Could not understand the msg but for couple words.
I work in a pharmacy and not only do I work in a pharmacy but my daughter used to go to this office. If they ever write your prescription wrong or have any issues and need to communicate with this office it takes over a month to get back to you. It’s absolutely pathetic you cannot talk to anyone directly in the office if you need to request a refill or ask questions about what is going on with your care. I had to remove my daughter from this office because her prescription was denied by her insurance and I followed up with them repeatedly for over 2 weeks and they never responded. By the time they got back to me about my concerns I got my daughter into a new office and SEEN. It was over a month and a half. When they called and I explained what my issues were with this office the person didn’t even listen to me and said okay thank you bye. I refuse to work with this office and I recommend for anyone in the area to go to any other dr in town. This office clearly does not care about their patients.
I have been rescheduled at least five times. My husband and I made appointments at the Peoria office since we couldn’t get an appointment at the Bloomington office, which were cancelled by MOHS. I have been told my doctor left the practice, they have a new scheduling system and it double booked appointments, my doctor is out of the office, on and on. They said they would ask the nurse if they could get me in earlier than December, but I haven’t heard back. Note I have been bounced since June, at this point I don’t remember when my original appointment was. As a consumer I’m going to find a new practice in Bloomington!
The doctors at this practice are first rate. I had issues treated at Northwestern teaching hospital and these doctors are every bit on par. The front office staff can be less than helpful, put the doctors more than make up for it
My daughter had her appt Friday with Dr. Kao for her acne medication check up. The office is suppose to fill out information for her to answer her iPledge questions. They still have not done this and she is unable to finish her part. She has been out of her medication for 5 days and we have left a message for the past 4 days asking for it to be done and have not even received a phone call back. How is this good patient care?? Leaving a patient without her medication? Not returning phones calls? How is a patient to feel good about a treatment plan when she is constantly ignored by the healthcare team that is suppose to be helping her feel better about her health? The team has had 6 days to comply with request.
Be ready for an hour wait after youve checked in and then an extra bill a month later on top of your regular one. what a joke of a place. try to avoid cancer and they still manage to stiff ya on the backside. this is the new 2022
I called to book an appt due to a growth on my eye lid. The earliest appt was 6 wks out. Since I had caught the growth early, I was fine waiting. The office confirmed the appt a week ahead of time. I normally travel for work but made arrangements for that week. Less than 24 hrs ahead of the appt I got a call that they needed to reschedule. When I asked why, they said because of short staffing. I was confused as my appt was specifically with the doctor, so I asked if the doctor still worked there. They said yes. I explained my confusion and they offered not explanation. I asked for the soonest appt. After waiting on hold, I was told their first available was 62 days later 😳. Completely unacceptable. I would not suggest wasting time with this office.
Always very professional and explain procedures and follow up carefully. Ive seen all doctors at the facility and am pleased with their thoroughness at detecting early skin cancers. Very inviting and friendly staff!
I waited an hour to be seen fairly early in the morning. I couldnt understand why they were already so behind so early in the day, but while I was waiting I kept hearing the receptionist making appointments for people as they were leaving. She was just asking them what time did they want to come in and telling them she would make sure to get them worked in. With such a poorly run office its no wonder they cant keep anything on schedule. Ill go elsewhere next time...
Careless staff, LONG waits. Always overbooked. The dermatologists there other than Dr Leone or Schupbagh dont seem to care or communicate with you, and you wont get an appointment with them because the wait time is almost a year. Most of the time they just go through the motions without fully examining or listening to your concerns. I always leave the office feeling confused, rushed, betrayed. I had a mole removal done there and it was done carelessly without communication so I ended up with a pretty bad scar that hasnt healed correctly even though Ive gone back and they tried to fix it.
Not the best experience. I visited the week following Memorial Day. Waiting for quite a while before seeing a doctor who did not address my questions or concerns. She basically said she was not sure what was going on and ordered lab work. I also asked her about problem acne Ive had on my face and she recommended a brand of treatment without really looking at the blemishes I was mostly concerned about. I was told the lab results would take 30 days to return (regarding the original reason why I went in). Fast forward to TODAY AUGUST 19 I am JUST NOW getting my results after inquiring several times and was informed the results were in conclusive and they would like to do them again. I politely declined and requested any follow up appointment be canceled. I do not trust this doctor or this facility. It took over two months to get results but one week to get a bill. Furthermore, at this rate I would not have results until 2017. I am glad the matter wasnt life or death or a situation where my hair was rapidly falling out. If you want true insight into your condition, excellent customer service, and a physician who cares I DO NOT recommend them.
This place is a joke 😂 very unprofessional. I waited over couple of months for my appointment at Mohs clinic and then they reschedule again for over a month 😩. All they do is keep changing doctors and keep on rescheduling 🤦♂️. And this is the best in the town? Ohh please. Do yourself a favor and don’t waste your time with these people.Edit: Changing my review to 3 stars because finally I managed to get the treatment. But I believe the system is not efficient so taking off 2.
They kept me waiting for an hour and 15 minutes. They will not call you after they get your biopsy results to tell you dont have cancer. There is a BBB certificate displayed in their office, which I have not seen in a doctors office before. It is meaningless because the BBB does not have the customers interest in mind but only makes people feel more comfortable with the business until they have a problem and find out the BBB does nothing. The Institute seems to be too interested in money -- the info they gave me tells me they charge $20 to fill out a form, and will charge me $25 if I am a no show for my appointment -- which is fair but I dont miss appointments.Now I am returning for a follow-up appointment. Last week the office called and told me they needed to reschedule my appointment, so I rescheduled it. Then I went at the rescheduled time and they told me, no, my appointment is really at the originally scheduled time. That is very incompetent on someones part. So they said, sorry, we will get you in, so I am sitting in the waiting room, waiting and waiting and waiting until the assistant who I will meet comes back from lunch or wherever they went because apparently nobody told them they have an appointment.And I get to listen to the front desk clerks call people up and say they need to pay their bill or they wont be seen by the doctor again. Wow, what a professional way to run an office to let waiting patients hear their collections calls.
Dr Schupbach is always professional, accommodating, and willing to listen to and answer any and all questions. I never feel rushed. She is thorough and competent. Highly recommend.
Appointment cancelled twice due to provider being out of the office. It took 2 months to get another appt. after first cancellation so decided to schedule with another office.Hold time to reschedule is very long.
I took my 98 year old father for a skin screening today. Usually waits are minimal, but today it was an hour thirty to get into an exam room. I found out the lady across from me in the waiting room had the same appointment time with the same doctor as my dad. No wonder they were behind. By the time we got out of there , it was over 2 hours from the time of our appointment. My dad decided instead of the full body skin check, he would do just the face and head or else we would have been there even longer. If the practice would have just called us and said they were running way behind, I am sure we would have rescheduled. Obviously our time is not valuable to them .
From the moment I walked in the front desk assistant Alexander was personal, professional and very friendly! Didnt have a wait at all. Then the Doctor assistant Marissa was very friendly, personal and professional and made me feel comfortable with her care and explained everything more then once. And finally Dr. Pasley, just wow! She was very personable and caring and explained everything and reassured me and did an excellent job with my care and concerns! VERY sweet personable place!
I came here (unfortunately) for botox and undereye filler. Dr. Kao seemed condescending towards me when I explained what I wanted, even throwing his hands down on his lap and laughing at one point. Extremely unprofessional and rude behavior. Where Im from, a little filler and botox is a standard procedure. He made me feel like I was asking for too much and it was an uncomfortable experience. I have visible undereye hollows and darkness. Not only did he say I didnt need it when I clearly do, he talked over me and wouldnt listen to what I had to say. He also refused to do botox for my chin crease for some weird reason. Dr. Kao, if youre not experienced enough to do something, just say it. Dont make the patient feel like theyre asking for too much.So rude. Ive had a more KNOWLEDGEABLE and professional experience at a med spa and that speaks volumes. I never recommend going to a med spa btw! Just using that as example. Avoid.
I was so disappointed by my experience at the Bloomington office today. The receptionist who checked me in was rude and unfriendly- shockingly so. While I waited to be called in, 3 clients were dealt with by other receptionists in such an inappropriate way, I found it embarrassing. Confidential info was discussed loud enough that anyone in the waiting area could hear. I was so embarrassed for the patients. The medical care was good, but customer service by receptionists NOT. The receptionist area should be redesigned to afford clients privacy.
Office wait is generally short and perfectly acceptable because of the behavior of the professional and support staff. Dr. Leone is tops in our book; when we were traveling and could not return for surgical followup of a relatively minor procedure he asked that we text him photos every week and text with questions at any time. I took advantage of that often as I had never been involved in wound care before. He was prompt and supportive and cheerful despite my contacting him sometimes several times a week. Cant praise him highly enough.
I had an appointment with Stephanie Pasley - Nurse Practitioner @ 4:00 pm to which I arrived early with patient information forms completed in hand. Unlike the young man at the reception desk who did not make eye contact with me once in a two minute conversation, most of which I could not understand, and made me feel as if he were doing me a favor by checking me in, Stephanie was very pleasant and thorough with my examination and treatment that started at 5:03 pm. However, when she asked if I had any questions, I said Yes, what took so long? I shared with her that it was unacceptable to make a patient wait over an hour to see her. I shared that I had been to Northwestern Memorial in Chicago, one of the largest hospitals in the country, for appointments with three other renowned physicians (Stephen Ondra, William Catalona, and Alan Micco) for treatment of other conditions and never waited for any of them for as long as I did for her. She provided and apology and explanation that changed from the outset of the conversation that we had a couple bleeders today to how she like to spend time with each of her patients. I accepted and thanked her for her apology, but told her it didnt change the way I felt, and had it not been for the pre-cancerous nature of spot on my temple, I would have left thirty minutes ago. I suggested she collaborate with the office manager and perhaps schedule fewer patients or better manage her time. I asked her how she would feel if/when she walked in the treatment room, how she would feel if I made her wait an hour to do her examination and treatment. When the medical assistant began to discuss follow-up, I politely informed her I would not be coming back.NOTE: This should NOT be a reflection of the outstanding care and consideration my family has received from Advocate BroMenn Healthcare for over thirty years.
I have been seeing Dr. Leone for 2 years now and we have successfully treated lichen planopilaris, an autoimmune disease of the scalp which causes dry red patches and significant hair loss. Through a multi-pronged treatment plan, not only has my hair loss stopped but I have had hair regrowth that exceeded his expectations. He told me at the outset that it would be a lengthy process and 2 years is the typical time frame based on what Ive discovered through online research. He has always been professional and very personable. He has also treated me for other issues during the past 2 years and each time, Ive been pleased with his demeanor and knowledge. I would highly recommend him to anyone needing dermatology services. He takes time to listen to his patients and takes an interest in them as a person. With only one exception, every other employee, PA, or doctor that Ive seen has been friendly and professional as well. The one I had a problem with was let go after myself and some other patients expressed complaints. The office is clean and bright and the wait time has always been very minimal. I cant say enough good things about Dr. Leone and his practice.
They have great doctors, and they are just about the only game in town, but after 6 or so years of putting up with long waits and screw ups at the front desk, I will not be going back.
I saw Dr. Leone for the first time a few weeks ago. The office staff was polite and I did not have to sit in the waiting room at all. I was extremely nervous when I found out I needed to have a mole removed from my back. He was very patient and put me at ease regarding the steps in the mole removal, and was able to schedule me that next week to remove the mole. I have now had the mole removed, as well as the stitches, and the spot is almost completely healed. I will recommend him to my friends.
Dr. Schupbach and Dr. Leone are wonderful doctors and provide exceptional care. Every time I have been in the office they are so caring and able to help with any problem or condition. I have seen other dermatologists in the past and the care in this office surpasses any prior office experiences. I would recommend this office to anyone who wants great care from high quality doctors. They truly care about their patients.
Just awful. I checked in early in at reception and then waited for 30 minutes. The front desk forgot I was there or had even checked in. They actually called my phone while I was sitting in the lobby to tell me I had missed my appointment! After, I met with my doctor to get mole checked. I told them I had a family history of skin cancer and had noticed this mole was getting bigger. The doctor told me the mole looked fine and it was my decision if I wanted to get it removed. That was the most disturbing part. There was no conversation of should I get it removed, do I need to be concerned, she just kept telling me it was my decision. I was nervous that the mole was getting bigger so I elected to have it removed. I felt rushed (since they had missed my appointment time) and pressured to make up my mind quickly so she could get to more patients. Once they took it off they were not able to put a bandaid on it (due to its location near my scalp). I thought they may shave some of the hair to make room for a bandage, but they assured me it would not bleed. I left my appointment and was waiting for the elevator when I noticed blood running down my neck from the wound that was bleeding heavily. I ran back to reception and had to wait to be seen with my wound bleeding. Once they got me back into the room they decided to cauterize the wound. The doctor assured me I should still be numb, but it turns out I was not. She tried to seal the wound in one place and I screamed from the pain. Rather then stop and try to numb the area again, she tried to seal the wound in another location thinking another part may still be numb. I was in tears from the pain and treatment. My coat was ruined due to the blood staining it. We will NEVER be going here again and I urge you to find a office with higher standards.
My overall experiences at the institute have been absolutely wonderful. I had a microdermabrasion done my last visit & the results were phenomenal. My face has never looked more radiant. The receptionists was warm & inviting. The medical staff was extremely knowledgeable & made me feel very comfortable & relaxed throughout the prodecures. And even the office manage, Ms. Charlene Graves, was an absolute pleasure. She runs a very smooth operation. Ive come away thoroughly impressed by this place & would definitely recommend it to any & everyone that I know.
My first visit to this office was ok then I had to return and it was very unpleasant BUT on my third visit I asked for a different Doctor and OMG , I GOT THE BEST NURSE PRACTITIONER EVER , Her name is Jen . She listened to me and made me feel so comfortable as you should when you go to the doctor . The Medical Assistant was AMAZING also , Lindsey !! Thank you both so very much .
Dr Leone has been wonderful with my soon to be 93 year old cantankerous father. He has performed numerous Mohs surgeries for squamous cell carcinoma over the last several years. The clinical staff have all been very kind to my dad. Azra has worked with my dad for years. Dr Leone takes time to answer our questions and personally call us back if we have a concern about treatment! Thanks for your dedication to excellence!
Being new to town, I was nervous and overwhelmed about finding new doctors. I was pleasantly surprised with my dermatologist choice! I have been seen by both Dr. Schupbach and Dr. Leonne. I would highly recommend both of them. They (as well as their staff) are professional, caring, and knowledgeable. Wait time was minimal with the 5 appointments Ive had. Look no further for a dermatologist and book your next appointment with Dermatology & Mohs Surgery Institute today!
****Update on a month long infection from a poor surgical procedure at the bottom of original post Im not making anything up and warn anyone going there that this is pure truth.I was originally wanting to go somewhere different after they told me they were going to do a mohs procedure and expressed concern prior about the scar Id have due to a previous removal of melanoma. They assured me itvwould be ok. I get there, and instead of the mohs procedure, they went ahead and took out an inch and a half by 3 inch piece of skin that left me with 6 stiches inside and 9 on the outside. It has been 2-1/2 days and is still bleeding, the skin looks overlapped in some places, looks border line infected, and is going to leave a nasty scar which like I previously stated, they assured me it wouldnt. So basically the exact thing I was worried about, going to find a different Dr, and having a nasty scar after being reassured I wouldnt, is EXACTLY was happened. Never would I recommend them to anyone I care about.UPDATEWent back 2 weeks after the butcher job they did because it was clearly infected. They said it was fine. I showed my oncologist and he admitted right away it was infected and was shocked at what they did. So today I went to get the stiches out from the June 13th procedure and NOW they say it is infected. I have been lied to, dealt with snide remarks from staff and cant believe the lack of professional care they provide. From the first referral they were shady and deceitful. I now have a giant scar that is still open after 3 1/2 weeks and they couldnt have been anymore clear on how much they dont care. Do you yourself a favor and go somewhere professional. Dr. is nothing more than a title, it doesnt automatically make them right. I was led to at least 3 times and when I told them I dont appreciate the lying is when they started to get rude and sarcastic. They are a business first and the customer service is about as caring as the DMV. Save yourself a month of infection and pain and go somewhere else. It is critical. No one should be done like that
Poor customer service. I asked for a referral from Mohs to another medical provider. I called and left multiple phone messages but they failed to call me back over a 3 week period.
Not good returning calls in a timely matter, haven’t heard from them yet
Really nice and clean office. Dr. Leone actually talked to me for 20 min about my concerns over my moles. I didnt feel rushed as I have in the past with other dermatology offices. Charlene, the the office manager, was very helpful with a billing issue and the staff were all very pleasant.
I’ve been going to Dermatology and Mohs for almost a year now and I’ve been through plenty of other dermatologists. They will do whatever needs to be done for your skin or whatever you may be at Dermatology and Mohs for! Most dermatologists weren’t doing their best when trying to treat my lifelong eczema and other, more recent, skin issues; but Doug Leone was able to get me on one of the newest and more innovative treatments, and my skin has never been better! Thank you Detmatology and Mohs!
Had a great experience here. Dr.Schupbach was super. She answered all my questions and made me feel 100% comfortable when making my decisions. Her assistant, Tiffany, was excellent as well. I recommend this doctor and her staff fully.....Sincerely, Steve Nance
I have received nothing but exceptional care from Dr. Schupbach. She is always sure to be there for anything you need. Everyone in the office helps to make every visit a pleasant experience. I would certainly recommend this office to anyone looking for a new dermatologist!
Extremely careless staff, they didnt even send the prescription to the pharmacy. Everybody seemed to be in such a hurry. Advice your office staff to be more attentive and dutibound. Blood was coming out from the tape. Once we noticed it they put another sticker on it. I am surprised by their carelesness. We had a very bad experience
This was my first time looking for a dermatologist in Bloomington, and I wanted to get in quickly. Dr. Leone saw me on a Saturday afternoon, just one day after I had called. I wanted him to look at a rash on my forearm, as well as two moles on my shoulder/neck. He was extremely polite, knowledgeable, and willing to answer all of my questions. I didnt feel rushed as I often do with doctors. I really appreciated his approach.
First impressions are very important. From the time you enter, the waiting room is large and bright. The staff very friendly. Dr Leone was friendly and very informative. He treated us with respect and was very educational about any questions we asked during the procedure.
Thank you for the great experience yesterday (4-4- 2017). From the time I walked in the office area I felt welcomed from the greeting to the moment I was in the examination room. I wish to thank Azra Awan for making me feel comfortable, discussing concerns, and explaining ever step of the way. Dr. Adrienne Schupbach is excellent and again the ease of making me feel comfortable during her examination, to explanation of my concerns, to the liquid nitrogen treatment and shaved biopsy. Both individuals were a big part of me leaving with a great feeling of this is the best place to be.
My wife went to their office and the staff at check in was rude. She was not going to go back until they started calling more than a month later making what turned out to be false statements just to get her to come back for a follow up visit after the terrible treatment the first time. She was more than reluctant and now their billing team keeps filing claims months after the first visit. They are not customer focused and are very inefficient with their billing methods.
Excellent care and not a long wait in the waiting room. The Mohs surgery on my face was difficult but the doctor did a great job and I have very little scarring. My only issue is with their billing, needs to be a little faster.
Very chaotic. Is there even a doctor there. I paid $400 for a rash and since treatment for warts my rash is still spreading and painful, itchy, hot and red. Plus they tell you to come back in 2 weeks but have no appointments for 4 weeks
Had an appointment to get several warts looked at, Dr. Leone and his staff removed them that same day, and froze others. They were very friendly and took time to answer all my questions. Every person that I encountered, from the doctor to the receptionist, were super friendly. I highly recommend them!
Dr.Schupbach is a rock star! Shes very informative and more then willing to discuss all options! Having lost my sister to Melanoma when she was just 30 years old I didnt want to take any chances since skin cancer is hereditary. First crush on on a dermatologist! ;)
Wait times are ridiculous. We had a 9:45 appointment and didnt get called back until 10:40 to sit in a room and wait an additional 15 minutes for a doctor. Their excuse was they are understaffed...then dont set so many appointments!
I am very impressed with Dr. Schupbach and her staff. They have always been very kind, welcoming and professional with myself and my family. They are also very efficient in working with our insurance. I wouldnt think of going anywhere else for our dermatology needs.
This is an exceptional place. The staff was really friendly and made me feel like I was in great hands. Dr. Leone was extremely kind, receptive and caring. This would definitely be a place I would recommend to anyone looking for help with their dermatology needs.
This place has the worst service! I have to go in person to the facility to follow up with my treatment because they never follow up with me. When I leave my phone number they never return my calls.
I found Stephanie McWhirter and her assistant to be competent, pleasant, and professional. I look forward to seeing them again in six months.
After one year of intense itching and sores all over my body, I finally went to Dr. Doug Leone who diagnosed me with Bullous Pemphigoid, and got me started on meds that are working so well! It’s honestly given hope and joy back to my life! So grateful ❤️🎶❤️🎶❤️🎶❤️
I had a facial with Jen and absolutely loved it! My skin looks so healthy now and all those dry patches are gone. She explained all the products she used and answered all my questions.
I called to find out if they were accepting new patients and the first time I called I was hung up on. The second time I called back the receptionist was very rude. Needless to say we will not be going there.The people answering your phones are the first reflection of your company, I would suggest finding a new reflection.
They were to phone in a prescription but my pharmacist didn’t receive it. Will call on Monday.
The WOREST clinic I have never ever seen.When I called they hanged up so I called again and complained to the office manager she did not even apologize nor called back.I still have the same symptoms and it did not healTrust me dont even try
Dr Douglas Leone was very patient with my 90 year old father. Explained each step of the process and allowed us, as daughters to be in with him and watch the procedure.
I just had my initial visit with Dr Doug Leone and it was great. All the staff was very nice and explained everything very well they listened to what I had to say and were very down to earth. I will definitely be going back.
All providers are very knowledgeable, timely, thorough and very personable. Nothing but great things to say about this practice. I will always recommend them to my friends and family.
Very bad experience with their service, They have me waiting for 3-4 weeks for the scheduled appointment and on the appointment day they just cancelled and asked me reschedule the appointment with earliest possible time after 5 weeks.
Dr. Leone and staff are outstanding. I was an out of town patient and they were willing to see me on short notice. Highly recommend Dr. Leone.
After a poor experience with the front desk, my doctor reached out to apologize for the invoncenice and checked up on everything. I will continue to go to this clinic as it seems they do value their patients.
Extremely rude, disrespectful and incompetent. Nurses refuse to return phone calls and completely ignore you when you request medication.
My experience here was so much better than any other dermatologist Ive visited.
Pleasant staff, competent physician. Only dermatology office i have been to where they dont try to sell you stuff
Professional. Warm. Friendly. Got me in immediately for a same day appointment when I noticed a suspicious mole.Highly recommend this practice!
Experience with Dr ok but people at front werent the friendliest. They arent the best at returning phone calls about bills either.
My husband have a skin rashes and see DR. in your office and he give me best teratment and i fill so good i like to give 5 star on your office
Dr leone is always on time, professional, offers treatment options. His staff are friendly and very knowledgeable.
I have been to many doctors offices....I work in a dental office... This is the best run office Ive ever been in!!!! Very efficient..clean...tasteful...Saturday hours...professional...THE BEST
This place is outstanding I think the world of Dr. Leone and his associates.Thank You
His office was fantastic and very accommodating. Dr. Leone is an excellent surgeon!
Fast service, friendly staff. Doctor Leone was very understanding. I would recommend this practice to anyone.
What is the point in an appointment if they keep you waiting for over an hour?
Awful, rushed, impersonal, rude, nothing resolved, 30 patients/hour, 3 phone calls disconnected.
Terrible. Be ready to wait at least an hour to be seen.
Received terrible service and got billed a ridiculous amount of money. Would not recommend.
Really helpful staff and professional doctors
Total reviews rating 3.5
93 Reviews for Dermatology & Mohs Surgery Institute 2023:
Review №1
2022-07-07My wife and I have been coming here for years now. We just had our annual checkup. The staff are very helpful. The doctors here are always amazingly good to us. I have read some negative reviews during the pandemic. But it seems like many places are struggling to provide their services under trying conditions. Many are understaffed and overworked. We are trying to be extra-patient with everyone until things eventually get back to normal. These folks at Mohs are good people who are working very hard to help everyone. But our experience yesterday was very positive.
Review №2
2022-04-25The doctors are great. I’ve been trying to call there for almost a month. I’ve left multiple messages and staff have put call back requests on task lists. No one ever calls me. Their system needs a complete overhaul and everyone I talk to that goes there says the same thing. No accountability or organization. No one ever called me with biopsy reports but the large bill sure came. They have no organization.
Review №3
2022-04-04I’ll start by saying the staff and doctors have always been friendly and knowledgeable while I was there, but that is where the good stops.I have a prescription through Dermotolgy and Mohs, and a speciality pharmacy fills that prescription. I am supposed to get my delivery once a month. In the last two years Mohs declined my refill multiple times, and won’t even contact me or the pharmacy when it happens. Out of 24 deliveries I have probably been 1-2 months or even more late 10 times because of negligence on the part of Dermatology and Mohs staff.The most recent time they just refused to respond to the specialty pharmacy. When I called in myself they told me they declined the prescription because I need a negative TB test ( I didn’t). I went in person to sort it out and they essentially told me they didn’t know why they declined it. I am 2 months late for my medication and they can’t even tell me why. I was told I would get a call today and it just didn’t happen. Do yourself a favor and go to practice that actually cares about your well being and goes out of its way to make it easy. I’m typically not one to leave bad reviews, or anything like that. But at this point it’s simply ridiculous.
Review №4
2022-04-26The doctors and staff are wonderful. The scheduling is horrendous. I have had at least 5 cancellations in the last two years and they could care less. I rearranged my entire day for my appointment and its likely cancelled. I dont understand how this continues to happen, completely unacceptable.
Review №5
2022-05-05I went to Dr. Kao with a referral from another doctor based on results I had received from a biopsy. The nurse who took me back to my room had acted like I was wasting her time from the moment she called my name in the reception area to when I left, holding back tears. I had explained to the nurse as much as I could about my diagnosis via the biopsy and the medical journey I had been on for months prior, leading up to this appointment. When the nurse left the room to get Dr.Kao I could hear them conversing outside of my room where they both spoke in a demeaning manner as though I was lying about having a biopsy and the condition it presented. When Dr. Kao came in his first words were So I hear you think you have X. Again - giving me a tone as though I was lying about a medical condition that would be no fun for any woman to have. From that point, I felt like I was trying to convince him of the medical facts on my condition and had to basically rope him into prescribing me SOMETHING to try. His bedside manners were horrendous. Going into any medical facility, the last thing you want is to feel unheard. I have never felt so small in my life. I was trying to go to a so called professional for a condition and symptoms that are deteriorating my personal, physical and mental health and I was met with the worst medical experience I have ever gone through and would not wish it on anyone. All of this just to be billed $90 to have Dr. Kao to be in the room for maybe ten minutes, me convincing him to prescribe something and making me feel unbelievably awful. There are several other doctors at Mohs and I deeply hope they are not all like the nurse and doctor I had to deal with. I caution to try Mohs at your own risk.
Review №6
2022-04-30I waited for an hour and 24 minutes to schedule a simple appointment. After waiting for a while, the lady on the line asked if I was a new patient. I said yes, and she said they couldnt get me in until mid-July to August.
Review №7
2022-03-29Dr Leone and the MA Xavier did a great job talking me through my injections and the punch and cauterization on my cyst in my ear. Dr Leone makes sure you are comfortable and informed.
Review №8
2022-04-14It is very difficult to get through on the phones. I left a message for a nurse to call me back and they never did. They are booked so full that you have to schedule MONTHS in advance. There were also issues with payments not being applied to my account properly. I am disappointed in their lack of customer service and will be looking elsewhere.
Review №9
2022-07-13I really like the doctors and staff I dealt with in person but I can NEVER get in contact with someone over phone. I am having some reactions to medication that are in the sever category and they still wont call me back!!
Review №10
2022-01-26As long time patient getting an appt was a problem. I called June 1 as Dr Schupbach had requested at my last visit to get a July appt regarding my possible skin cancer she had been watching. Dr was supposedly booked thru Dec so receptionist gave me an Aug appt with Megan, the PA. I requested to be notified if Dr Schupbach had a cancellation. In Aug I rec’d a call cancelling Aug appt & giving me a Sept appt. In Sept I rec’d a call canceling the Sept appt & giving me a Nov appt. In Nov I rec’d a call cancelling the Nov appt & offering Dec appt. Assuming it would be cancelled too I inquired about availability of Dr Schupbach. Dr Schupbach had an appt in late Jan which I accepted. It seems strange that Dr Schupbach never had a cancellation from June thru Dec.