Culvers in Silvis
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Silvis, Rock Island County, Illinois, US
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Site: http://www.culvers.com/restauran...
- Monday:10AM–10PM
- Tuesday:10AM–10PM
- Wednesday:10AM–10PM
- Thursday:10AM–10PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:10AM–10PM
Culvers in other cities:
Awful service. I was helped by a young blonde girl I believe to be named “Clare”. She was very rude and didn’t seem like she knew how to do her job. I received my order and left and had realized once I got home that it was wrong. I came back to the location and she offered me no new items or a refund. Sad to see this place with such incompetent workers ☹️ I won’t be back until she is gone.
The lady that helped me was wonderful, but I asked to have Mayo added to my chicken sandwich & they OVERLY drowned my sandwich with it. I asked for my 3 fries to be extra crispy, & they weren’t even fresh at that along with not being crispy. & a set of the strips were missing. It was an hour before closing but that doesn’t justify the service that should be presented. If it wasn’t for the lady being polite & having a great attitude my mood wouldve been turned around.
Overall a pleasant experience outside of the moment when an employee mentioned her gluten allergy, and how it made her have extreme bowel movements. This caused a very uncomfortable gag reflex that initiated a projectile vomit worthy of matching war crimes. I loved the butter burger though.
Long wait, they first forgot to bring my drink and when I got to work, I realized they didnt give me the correct drink and once again forgot my sour cream with my Chili Supreme. Very disappointing that I have to verify my order is correct before driving away at this location, or generally have something incorrect.
We went through the drive-thru and the lady that took our order was incredibly patient and friendly. The other was fairly complicated and she took her time to make sure the order was correct. We were politely greeted at the window, and proper Covid precautions were taken to keep us safe.
Well, I never really had a meal there but I did get there fries.Great service and the fries were superb. They were not overcooked and they werent undercooked. Crispy on the outside but a very light texture and soft in the center. I had a shake and the shakes are great too, though a lot of calories.lol
Manager Hunter displayed shocking customer service as soon as we entered. Welcomed with a warm and sincere greeting, even made eye contact. The dining area was clean and inviting. While waiting for food I had over heard him not only guiding team members with positive feedback but encouraging them with a great working environment. Special order was mixed up on the back end but was corrected with no hesitation and plenty of apologies. Food was great and we will be back . Great service is hard to come by these days but Hunter had it down to a T !
I would have given them a 5 but they continue to mess up my order. I dont go there that often but the last 3 out of 4 times they messed mine up. I always get the Cod meal and they forget the coleslaw, last night I got a double burger with no condiments on it instead of my coleslaw or tartar sauce. So not only did they mess up my order again, they messed up someone elses. The other person got coleslaw and tartar sauce instead of a dry double cheese burger.
Ordered a spicy chicken they gave me a regular chicken.Then they said they would throw down a spicy for me.Didnt even offer for me to keep the other chicken sandwich.So by the time everyone else was done eating I had to sit there and eat by myself.Wasnt even offered a discount or anything.
NOT HAPPY AT ALLHow the hell can you charge $14 for a meal that the burger was nasty as hell and the cheese tasted old?Had a coupon for Buy1 Meal Get1 free. Went in and ordered the Pretzel burger meal and the Mushroom Swiss Meal. Both large. Total ended at $14 and some change. So basically $5 for my burger and $5 for fries and $4 for my soda? This is so messed up. On top of that the meat tasted freezer burnt on both meals. We left and not happy at all. I honestly say with this happening I do not recommend this place at all. The workers didnt even know what was all on the burger. I should have left then but figured Id give it a try. More likely will never go back. I can get more food and better food at a restaurant for what I paid for my meal.
Went in to have a quick late lunch after 1pm. Not busy at all. My husband placed his order, then I did. Paid, got our drinks, took our seats & waited. When the young lady brought our order out on a tray, she told us that the #2 sticker on one of our burgers was the one from the 2nd order placed. Nice! But, like always, they were wrong. The sticker was on my husbands burger. I realize it was a small mistake, but they ALWAYS make a mistake in our orders! Why even put a sticker on them in the 1st place?
I suppose I should have done research before coming here. I expected a sit down restaurant. Its basically steak and shake without the table service, but nicer chairs. My burger was insanely greasy and the milkshake I got was nothing worth writing home about.What really ticked me off was the fact that I wasnt given napkins with my greasy burger, and I guess u expected the kid who brought me my burger to do more than just that. So when I asked him for napkins after flagging him down, he replied, theyre at the counter well... I guess I shouldnt ask for any type of service here apparently.No ketchup on the table either. All that was there was salt and pepper.Nothing to write home about and certainly their service needs an upgrade.
Ordered the chedder bacon double burger asked for mustard, ketchup and pickle. Order arrived, the mustard, ketchup and pickle were smaller than a thumbtack in the middle of the bun, the cheese was ice cold, the bun was ice cold. Sent it back, the 2nd burger came, the cheese was ice cold, almost frozen! Sent it back. They tried to tell me, that is the way the cheese is on all the burgers! NOT! I have eaten here many times, and never had a problem with this burger, like i did today! I agree with the other poster about teenage kids running, and then getting smart with me, when i told them, i have never had this problem before. I felt terrible for the young lady that brought me my food, she was GREAT! Very apologetic, however the young lady at the front counter, must have thought i was an idiot, when she said that they serve the cold, almost frozen cheese on all the burgers! They have lost my business!
I would leave zero stars if I could. The Silvis location is by far the worst Culver’s I have ever been to. I went there today to pick up food for my wife and kids. I’ve been burned by their drive through twice before so ordering for 4 people I figured I’d go inside to avoid confusion of any kind. 7pm ish on a Saturday and they were not busy at all. I order from a very polite guy named Austin. His customer service was excellent might I add. The others not so much. I watched a kid about 11 years old or so come to the counter to ask for something. I watched two workers make eye contact with him and ignore him. When Austin noticed him he cane right over like someone should. I get my order in a single bag and I ask the girl giving it to me is this all of my food? She says yes. I go to my car and double check just to make sure. Missing 4- piece chicken tender, 4-piece buffalo tender and a two piece tender. Half my order wasn’t even given to me. For 35 dollars I don’t even receive half my food. And the fast food industry wants 15 bucks an hour? This is terrible and unacceptable. I realize a lot of these workers are teens but I don’t get to pay less so I shouldn’t receive poor service or an incorrect order. This location needs to take some notes from the Sterling Illinois location. That Culver’s clearly has better management or a better training program. - Sincerely unsatisifed customer.
I would highly suggest new management. I went to this restaurant at a time when they were not busy. They had no chicken tenders, no salt, mayo, ketchup or condiment cups out and there was one gentlemen that waited and waited for someone to take his order because the employees were to busy talking and giggling amongst themselves. I definitely wont be back here.
Culver’s chain is awesome. This location is not the best, despite it being newer. The counter person didn’t even know that the free scoop of ice cream included a topping, but that’s a forgivable mistake. Otherwise Culver’s in general has wide appeal and is one of the few places that my entire family can agree on.
Went inside about 845,ordered food and 2 shakes,got my food and had to wait almost 10 minutes for girl to get,meanwhile manager comes out of dining area with her grandmother? and started talking to the girl making my shakes and she stops and goes and talks to both ,well 910, I finally leave with my cold food and shakes,not a culvers I will be coming to anytime soon!!!!!!
Frequent incorrect orders, extra wait times for food, and no offered compensation. Check your orders or else, they will leave things out if it such as coleslaw, tarter sauce and wikk offer nothing for it while you spend gas found back. They will not be approved it for the mix-up as if you packed your own food and left out the items yourself! Buyer beware....check your orders here or better yet, stay away.
Nicest employees in management ever I go here all the time they are great.went there last night and the abuse these workers endured by a customer was horrible.they handled it so well though I was impressed because I couldnt of been that calm.if they make a mistake they apologize up and down and make it right this mean customer was taking advantage of there niceness it was pathetic
THIS CASHIER MESSED UP OUR ORDER. THEY CHARGED US FOR FREEEEEE ICE CREAM. LIKE WAHT IS THIS LITTLE CHILD THINKING. AND DONT EVEN MAKE ME TALK ABOUT THE MANAGER. SHE CAME OVER AND DID NOT EVEN TRY TO FIX THE SITUATION. I GIVE THIS PLACE -100 STARS. THANKS FOR MAKING THIS EASY ON MY WEEKKEND AND FAMILY.
Total reviews rating 4.2
199 Reviews for Culvers 2023:
Review №1
2022-05-10Lady that took my order was really nice and made the experience very enjoyable. The only problem was when I was giving my spicy chicken sandwich with no tomatoes or lettuce it had both those. The dude was nice and took it back and then came back with a mayo sandwich which was dripping from the side. I scrapped the absurd amount of mayo off and enjoyed what could’ve been a decent chicken.
Review №2
2022-04-23I dont normally leave reviews but this place stood out to me. Great friendly service. Very courteous. Restaurant was very clean. Definitely happy we stopped here before the long drive home.
Review №3
2022-04-20Culvers is always good. The staff is friendly and helpful and the food is always fresh and hot. The place is clean and service is fast. We are regulars at Culvers.
Review №4
2022-06-28Went thru drive thru. Always fresh, hot food served in reasonable amount of time. Always friendly, courteous service. Great job again, Culvers.
Review №5
2022-07-07Culvers are just always good. The custard? Cheese curds? Grilled cheese? Amazing. 10/10. Never disappointed.
Review №6
2022-03-20Always fresh food. They are very careful with gluten free which we appreciated. Ice cream delicious.
Review №7
2022-06-11Great tasting burger and wonderful staff, even late at night!
Review №8
2021-09-04We are here a few nights ago and have to say from start to finish was a lovely experience, staff ran to open door as I’m on crutches at the moment and always warm and friendly greetings.We are quite new in the area and over a year of trying expensive chained burgers to local burgers ‘Culver’s’ will always give them a run for their money.Hands down the best burgers around and always hot and fresh and brought with a smiling hostess.The manager came and asked how our experience was and can’t fault it.Thank you 🙏 keep up the good wok and see you soon.
Review №9
2022-05-21Good food, long wait time in drive up.
Review №10
2022-06-15I prefer the one in Davenport Iowa. The bacon was too burned, sandwich was sloppy. Long wait.