Kerbside pickup
Yes
Critters Pet Shop in South Elgin
Categories
Location on the map
South Elgin, Kane County, Illinois, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 224-856-5780
Site: http://www.critterspetshopinc.com/
Site: http://www.critterspetshopinc.com/
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–6PM
- Sunday:11AM–5PM
Comments (199)
Dylan did an amazing job sharing his knowledge and assisting us with our hermit crab questions and purchase.. Thank you for all your help!
This place has great service and staff, I got my Bunny there when he was 2 months and now hes is going to be 9 months the staff we very educated and helped me, Im planing to get onther bunny and I would love to go back and get one from there 🥰
Great staff and fantastic animal care! They love animals and they know what they are doing.
The owner helped us with our purchase. She was absolutely wonderful and you can tell how much she really cares and loves for the animals. She also does adoptions out of the shop. We drove 45 minutes for our specific need and it was completely worth it just dealing with her.
Great place to adopt!!! They take really good care of their animals and the cages are ALWAYS clean!!! Great prices and amazing staff!!! Theyre always super friendly, helpful, and knowledgeable!!!
It was amazing! There was lots of pets. There were mice, bunnies, fish, and rats! We got a bunny and shes super cute!
I will only be buying my animals from them going forward no joke. Ive had the healthiest animals from them. Every other pet shop ive been too because it was closer i end up with super sick animals with all sorts of issues. They love animals here and truly take great care of them!
Got our Toy Poodle here. Amazing people. They care about their animals and it shows...
I was out of dog food and drove 30 minutes to Critters Pet Shop after checking their website for their Mon- Fri hours of operation which were listed as 10am- 8pm.I attempted to enter the store at 6:15 pm, but the door was locked. 3 employees stared at me from different locations in the store and then looked away ignoring me. I rapped and rapped on the door. Again, the employees looked at me but chose to look away again. I stood there knocking loudly to get anybody to acknowledge me. Finally a young man came to the door. I told him I drove a long way to Critters as I showed him on my phone that the store’s web site indicates the store is supposed to be open until 8pm. He said sorry the owner didn’t update the website but we’re closed and turned his back.Employees should not look up at customers knocking on their door and repeatedly ignore them in spite of numerous attempts to get their attention. Proprietors should not list that they’re open on their web site when they are actually closed causing customers to waste time & gas driving across suburbs to their store.
So many great things about this pet shop. Staff is experienced and helpful. I recently adopted my puppy from them, and am very pleased. My personal vet said she is in great health and was well cared for. I highly recommend you go take a look. I like the puppy food grandma Mae’s they suggested so I will continue to buy from them.
LOVE this place! Everyone is super friendly and very helpful. Becca is absolutely amazing with her incredible knowledge and friendly attitude. Every time I go in there, she is eager to help. She truly cares about every kind of pet and you can definitely count on her for great advice on what you need for your pet and how to properly care for it. Critters sure is lucky to have her! Thank you Becca...I have one very happy leopard gecko because of you! :)
Awesome experience. Best pet store in the area!
Great place owned by honest people on a mission to help animals. Critters Pet Shop is a wonderful place to get a new pet and get accurate information on how to care for that pet too! The staff is educated and committed to helping their customers as well as doing right by every single animal that passes through their doors. It is rare to find a pet store that is committed to rescue and operates in transparent and ethical manner. Keep up the good work guys!
Nice local pet store with a variety of items available. They take in rescues as well including lizards & turtles. The people working there have all been extremely nice! The fish selection is good but aquatic plant availability is limited.
A few weeks ago I bought my bunny here because I was scared of the bunnies at Petland. I feared the disease and abuse that usually comes with them. Instead, I went to critters and was so happy to find my perfect little friend. As soon as he got home, I realized he was constantly itchy and couldn’t stop sneezing! After a week I decided to take him into a vet and turns out he was a she! She was completely misgendered and the staff confidently told me she was male. On top of that, she has mites and a bad respiratory bacterial infection:( I wish I could give the staff a 5/5, but with having to pay $300 at age 16 in vet bills from treating all her ailments after BARELY even having her, forces me to rate otherwise. Be careful when you adopt!
My husband and I have been going to Critters several times over the years for our pet needs, and We absolutely love it. The owners professionalism and obvious love they have for their animals and what they do is wonderful! I love that all of their animals are rescues,and they do everything that they can to make your experience as comfortable as possible. I recommend Critters to everyone I know! I even tell my out of state family about Critters and the amazing work they do with rescuing their animals from shelters! I have always and will continue to recommend Critters to anyone over going to any other pet shop! Keep up the amazing work!
I have been shopping at Critters for so many years now. I am extremely happy with the products I have purchased and the ones I continue to purchase. I have owned many pets through the years and needed much advice. The owners are amazing people. They are always willing to give me the advice I need or tell me whats new and upcoming! Im always greeted by happy employees. It doesnt get better than that, but wait, it did!!! They rescue beautiful animals that need loving homes! I think that is the most wonderful thing any pet shop could possibly do. I look so forward to going to Critters more now than ever. It has been a pleasure shopping there and I will continue to do so. Go visit Critters...you will be happy you did!
I got a bunny and his healthier than ever, I got him at 2 months old and now his Turning nine months, I cant believe all the memories I have with him.
An ethically focused place, hiring sweet animal intuitive and caring people, my family is all the better for the recent addition we were able to adopt here. I love supporting this business and its mission with animals. A treasure of a mom and pop pet shop. I will always recommend them.
Great pet shop been going here 12 years and have bought countless snakes from them one of which I still have, great selection of fish and aquarium products. They really carry a little bit of everything from frozen mice and rats, live ones which they will sell as feeders and not just pet only. They take amazing care of their dogs which are almost if not all rescues and even take the time to train some of them. All in all a great pet the only bad thing is that they charge a lot for frozen mice and rats like $5.00 for a small rat.
When I walked into Critters I was not looking for a new puppy but when I saw my new little guy I was hooked. I was so impressed with the fact that all their puppys are rescues and are well taken care of. The staff is friendly and very helpful. I would recommend this place to anyone looking for a new furry family member.
Great people helping pets find loving homes
Cant say enough about the staff of this place. Great pet knowledge and were very helpful to us. We came in to purchase 2 rats and the employees could not have been more helpful and accommodating. We will be coming back to Critters for all our pets needs. A+
Very professional experience. We will be back. Love ❤️ our new addition.
This local petshop is the pinnacle of how important kindness is toward their animals. Upon my first steps into the store, I found myself overwhelmed with happiness and childlike wonder at the sheer number of animals they kept. The cages were very well-kept. Especially the bird cages, which I noticed one of the workers helping preen one of the birds feathers for them. The prices are a little high but I would glad support them over a big box store.
Critters is second to none when it comes to pet stores. Ive not visited another store that I will experience the expertise, and caring and friendly owners/employees that I do when shopping at Critters. They carry the products that I look for, for our 2 dogs, and throughout the years, weve had multiple pets that joined our family from Critters. They care about what they do, and what they sell. Their rescue efforts are incredible! I give them my business because they treat their customers night and day better than the service you will receive at one of the big box stores. Their new location is a little further from my home, but I do not hesitate to make the extra trek to their newer, beautiful store. A+
We love this place. They had 3 boxers and 2 dachshunds when we visited. The lady there told us that this is not a chain pet store and gave us a bunch of info about the owners and where they get the animals from. It definitely made me feel more comfortable with purchasing an animal from them.
Adopted my best friend from Critters! They only rescue animals- None come from puppy mills! All of the staff members are so kind and welcoming, it really feels like youre coming home. My last visit, I was easily able to banter with the employees, who were more than welcoming in letting me play with the puppies and hold some kittens. They really treat all their animals well, and let them out regularly. Definitely somewhere you should consider adopting from. They also sell many toys and high quality food, all relatively affordable. Definitely consider dropping by, even if it is just to play with a puppy or two- you might find your FURever friend!
This is a wonderful local pet shop. They had alot more to offer than I would have thought. They had puppies and rodents and all the accessories. We needed to buy crickets for a road we found and there was a very knowledgeable employee who helped us out alot. They even have a punch card for the crickets to receive a free dozen once it was filled. Overlap its a very nice and friendly shop.
Best pet store ever. The staff is knowledgeable and friendly. Ive been a customer for over 15 years. The are so good about placing pets with the proper owners. Dont be disappointed if you dont get the pet you want, they will find one for you. They also take pets back that dont work out. I dont know of any pet store that does that. Definitely give them a try, you wont be disappointed.
Super friendly staff, and an awesome and ever-changing selection of animals. I adopted my melanoid axolotl from here about 6 months ago, and he has been in great health and growing steadily as he should. Definitely recommend supporting this family owned pet shop!
I wanted to love it, but they are in need of a major update on their registers and retraining on customer service when an issue arises. The customer service was great until they charged me incorrectly then was told well theres nothing I can do about it in a rather rude way, finally fixed the issue 3 or 4 days later after we basically stalked the manager. Super disappointing my first interaction with them, will never go back nor recommend.
A BIG shout out to the owners and staff at Critters Pet Store. I have placed several rescue animals with Critters and their staff is so loving and eager to get to know the animals that I have brought in and find the right family. They all really care about the animals and their customers.
Friendly staff, clean store. For being privately owned their prices arent bad either. They also have a number of rescue animals rather than just from breeders. Animals they do get from breeders are people they know well that are not running puppy mills. This is a store you can trust.
Support this store! This store is unlike your typical pet store that sells mass amounts of puppies. They have RESCUE ANIMALS from both local animal controls and from rescues down south that pull dogs from high kill shelters. They have adopted out hundreds of animals, that otherwise would have died at animal control. They make sure their pets are healthy, and its satisfying seeing the dogs from when they first get them to the final day they get adopted by a loving family. Critters really cares. They are sincere, animal loving people, a mom and pop store, who have the animals best interests at heart. They educate customers and really help people find the right fit for their family. Their store is in a new location in South Elgin off of Randall Road and its really nice. I support small mom and pop businesses and you should too.
Best pet shop ever. Been going here for many years and I just love the family owned business. They are also so nice to me and very accomodating to my pet needs. And I will shop here for many many more years to come. I love coming here and purchasing the variety of exotic reptiles they carry. Just love Critters💝💝💝💝🐍🐍🐍🐍🐍🐦🐦🐦🐹💜💜💜💜
Nice place to visit and get your dog supplies and other things. The young people that work at critters are so very nice.
The owner is amazing. They are very informative, patient and friendly. Very good selection of fish, reptiles, and amphibians. Ok selection on dogs, mostly rescues. Clean, not a big box store.
An excellent family-owned pet shop. The staff is friendly and knowledgeable. My new favorite pet store.
Nice shop! Very helpful! Was there to get a few fish and had to ask for someone to help me but no biggie. They took the time to ask me what I was looking for and made suggestions since it had been a long time since I had a tank. The. Took the time to teach new employees I liked that! Very informative and I would recommend this place to friends!!!
Critters is a wonderful place! They rescue all kinds of animals that wouldnt probably have a chance & place them in loving safe forever homes. They make sure they place each animal in a home that is best for the family & furry family member. They take in animals from different shelters & from people who give them up. They truly care about their furry friends & give them the best shot at wonderful lives possible..
I like that they carry high quality food that isnt available at many other stores locally.
5 stars is not enough! This is not a typical pet store! They specialize in RESCUE PETS!! The owners and staff are true animal LOVERS and are dedicated to finding these rescues loving furever homes.I always get the best customer service. They quickly answer any questions. The store is always clean and the pets well cared for.While they do rescue animals locally, many come from Kentucky, Tennessee and other southern states. *ALL COSTS* for transportation, vetting and attention until pets find new homes are covered by the owners, simply because they care. There are no subsidies or fundraisers to assist them as there may be at local shelters.One of my go to places. Nice to support a local small business instead of just the super chains. If you are looking for pet supplies or perhaps are thinking about adding another furry, feathered, finned, etc., friend to your family, please do stop by Critters.Hmmmm.....just read another review and I dont believe it. Dead iguana, NO WAY. Maybe he has his locations confused because I have shopped at Critters for over 15 years which includes their first location back in St. Charles. All I have ever seen here is the best care.
Critters is an AMAZING pet store/rescue! I love that they dont just get their animals from suppliers. Most of their animals are taken in from people and families who can no longer care for them. Critters then cares for them and gets them vet care if needed before finding them a new home. They also put a lot of effort into finding the RIGHT home, not just any home. They realize that its stressfull for animals to move from one home to the next, and they are looking for a FOREVER home for them. Rescue work is hard. It takes a lot of time, money, and heart. Its a job where you get yelled at often, by people who think they understand, but have never worked at a rescue. So here is a great big THANK YOU to everyone at Critters Pet Shop, for all you do, both in the store and behind the scenes!
We really found a hidden treasure in Critters Pet Shop.Its family-owned and they seem to personally care about you and your pet as soon as you step foot inside. Their passion for animals shows in their mission to either find the PERFECT pet for you or help you care for the one you already love.So impressed with their professionalism & experience, plus I feel good about supporting a Local business. We will be back :)Check it out!
This is my favorite pet store! Great employees and take awesome care of their pets. Would recommend over any pet store.
The owners are really wonderful people, they spend a lot of time and money on their animals. Theyre very protective of their animals and always make sure they get good homes. A lot of people think they price items higher than petco and petsmart but I find that to be very untrue.
We visit here monthly. We often get our Guinea pigs nails trimmed and we got our newest 4 legged friend from Critters! 😍🥰
Critters has improved by leaps since their days on 64. Much more space, animals are better kept, and it really feels like a community shop. My on eyebrow raise are the pups they sometimes sell from local breeders. With all the good they do for rescues, it feels odd if not wrong to be selling bred pups, at prices reminiscent of Petland.
DO NOT GO HERE FOR YOUR NEXT PET. I got a hamster from Critter’s and the dark bump on his ear that they said was a “mole” turned out to be a tick!! They refused to do anything about the tick on his ear and gave no solutions after they sold me an animal from their care with a parasite. Absolutely horrible experience and I’m never going back there. Save yourself a trip and go somewhere else for your next companion.
Horrible store bought my dog from this store. He was born with genetic cataracts in his eyes which we had to have removed. He is now 7 years old and has genetic diabetes and will live with it for the rest of his life. When bringing this up to the store their response was no comment. If you have any care for pets at all do not shop here ever.
I have nothing but the highest praise for Critters. I have been a long time customer (my gateway dog Dallas 18 years ago) through a lovely collar just this summer. I no longer live in Illinois but stop in everytime I visit the Elgin area. This is one of the few pet stores that genuinely cares about their animals. Stop in, look around and you can witness it yourself. Cages are clean, excellent food is fed and unless very busy with customers the employees themselves are handling and loving on the animals. As a dog trainer with nearly 20 years experience, I highly recommend this store.
I adopted a 7 year old puppy mill Pekingese from Critters. I am a huge advocate of rescue pets and believe in adopt not shop. There are so many rescue dogs and cats in shelters and these animals have been thru so much trauma and hurt in their lives and they need nothing but love and comfort for their remaining years. I believe that Pet Critters wants that for their rescues and I applaud them for being picky about who adopts their rescues. They are DOING THEIR JOB. People want puppies, bunnies etc and they dont consider the time commitment it takes. Its cute for awhile until they grow up. People who rescue puppy mill dogs NEED to understand the time it takes for these dogs to gain trust, understand they have never been socialized and cower and they are skiddish, they dont know how to do stairs, they have never been loved and it takes special people to adopt these fur babies. Why wouldnt you want a pet rescue to be supportive of this and their decisions on who gets their rescues. THEY RESCUED THEM....they saw where they came from and only want the best for them. So many cruel people in this world and so many animal abusers....so THANK YOU CRITTERS....keep on doing what you are doing!
Great staff and good selection of both pets and food for pets. I get my rats here for my snake and if they dont eat them the day you buy themYou can return it for a refund and come back again
I do very much enjoy this place and what they do here for rescue pets, however a while back i purchased two rats there that they swore up and down were both males and one ended up being a female which could of caused an unwanted pregnancy. I found ot off that they were not able to gender a rat considering its pretty obvious. Also they pick up the rats by their tails which is exetremly painful and horrific for these animals and should never be handled that way.
Most wonderful animal lovers at this store. Everything you do from your customer service to rescue missions makes Critters the best pet store in IL. Without a doubt.
The owner Mark and Caroline I love them. I go to Critters for my pets needs They are great people
PLEASE DONT GO HERE FOR ANYTHING.I understand that the dogs come from kill shelters so they are basically saving them, but the dogs dont have a bed, blankets, or food anywhere to be seen. I went there today and i got a little bit depressed after seeing a pleco fish eating a dead fish carcas. There were several bettas in tiny little bowls even worse than Petco.. And if youve ever been to Petco, their bettas are in little bowls. Every fish had pretty small tanks and several of the fish need at least 20 gallons and they were in a 10-15 ish gallon tank. There we tetras who are schooling fish and some of them were by themselves!! Thats insane especially for a store who should know that theyre doing.
I went to Critters for dog food for my sons dog. My Granddog.I didnt know exactly what to get.The kind, pretty lady looked up my sons records so I could make the right pastiche.
Very easy going place and very friendly. I think they should have the pets zoned more. My daughter and I are allergic to cats and they were right out in the open as were trying to look at dogs we couldnt turn without being close to cats.
Been here a few times and seems as though not too many employees are knowledgeable about their aquarium and aquatics section
Very nice people and quite the community little shop. Selection isnt great and prices are a bit more than i like to pay but do love the small town feel.
I adopted my dog and my new best friend Kieser from Critters and couldnt be happier. The best things about them is when i had any questions at all about Kieser they were more than happy to help me since i was a first time dog owner you could imagine I had alot. they got me set up with the right food, good guidelines and couldnt be happier. will be a repeat customer
I bought a guinea pig for one of my best friends six days ago. We asked for a female because she has three other females and we figured out it was a boy. it isn’t difficult to figure out a gender of a guinea pig if you know what your doing because my friend found out over a youtube video. three days after we get this guinea pig she brings him to the vet and he’s sick. I don’t care what you say before you sell you’re animals you need to check on them. Guinea pigs hide sickness signs because it is a natural instinct to hide weakness from enemy. Now he’s gone and that is not ok for a pet store. I read from the other reviews this is not uncommon and I will absolutely make sure this gets heard to other people.
They have lots of aquarium fish and reptiles
My daughter loves this place!! The animals are so well taken care of and playful. Great place if youre looking to adopt a pet or just go to play with the puppies and kitties
Super friendly staff, great selection of items to fulfill your pets needs and some pretty darn cute rescue animals waiting for you to adopt one or more cat, dog, rabbit, bird, reptile, ferret, etc. ☺️
Awesome store. Very personal. They are genuinely concerned for you and your pet. Their selection of items is great and high quality too. Not ike some of the cheap stuff you get at other spots.
I will be recommending Critters Pet shop to all my friends and family. The staff went out of the way to make sure we found a dog that was a perfect match for our family. Thank you !
Very wonderful staff we are new in this area and they treated us as if they has known us forever very comfortable setting we will be repeat customers for sure and all animals were all taken good care of clean environments for all animals and wonderful prices very pleased!!!
I purposefully talked to a worker about a certain pet, making sure to tell them I wanted that pet. The worker decides to give the pet away to another family. If you’re looking for a good place to adopt a pet, do not come here.
Its an amazing place to adopt a pet or buy but they have many options like dogs-cats-rats-bunny-rabbits-small birds-and many more but its just A nice place to stop and shop for youre next pet or youre pet and the staff are amazing and really nice and the staff have pets to so you could tell them what you recommend them for their pet 1010 and thank yall for reading this NAD HAVE A AMAZING DAY
It was a nice pet shop.No Guinea Pigs right now. The poor puppies were resting and sleeping. It was a clean, organized pet shop with nice employees.
Great pet shop. Rescued my dog here. Was well taken care of until we adopted her. Nice friendly atmosphere.
Great place. I was looking for fish and after looking at all the near by fish stores I ended up buying fish at Critters. The fish are reasonably priced and the staff is very helpful and friendly.
Absolutely fantastic place to take your children and also to purchase a pet. Weve purchased two critters over the years and have had an excellent Experience!
I absolutely cannot how much this place pisses me off. Have only been there twice, both times were completely awful. The disrespectful staff just make the place unbearable. I recommend to find another pet store.
This is the second time I go and have seen either a dead iguana which had to have been there for days because it was dry no eyes and this time a iguana close to death skin hanging and bones visible. No food or water around at all. Workers state they didnt know iguana had died a dry iguana means it was dead for days which means they dont check on their animals daily. Sad place
Do yourself a favor and stay away from this place!!!!! My granddaughter is at home crying because her Christmas kitten died 3 days after they brought it home. It absolutely boggles my mind that people would be so cruel to not check the health of pets before they send them home with people!!! Now, depending on what disease killed the poor little kitten we need to worry about the cat that is at their home. This is a shameful example of absolute greed. And why do we have to give any stars? Why is there not a negative?
This is a wonderful pet shop. The staff are super helpful and answered all of my questions. Highly recommended!
Amazing store, super helpful and knowledgeable about my exotic pets and made me feel welcome to the area.Will definitely be coming here from now on !
Very friendly and helpful staff. Love this family owned pet store!
Staff is super friendly and helpful. Bought pet rats from here and they took so much time to make sure we had everything we needed
I went in to get my guinea pigs nails clipped and they were great.
Very friendly staff. Very helpful & didnt even mention that they were closing up. Some places might rush you, but they did not even hint about it. Just all smiles & very helpful.
Reasonable prices. The animals are always fun to pet and hold, too. They sell dogs, cats, rabbits, mice, ferrets and birds. Go check them out!
The woman who was working there this evening is very helpful and very friendly and nice. She carried my 30 lb bag of dog food to my car for me I couldnt lift it.
Critters is a great local pet store. If you dont like the pet super store and want a more personal experience, check out Critters!
Great pet store. Knowledgeable staff. Most animals for sale are rescues 💞
They carry products that you dont see at the big box stores. Staff is friendly a d They even have pets for adoption
Great pet place. I have rescued 2 cats already. My heart breaks every time I go in there, I want to adopt all of the kittens
Cutest puppies in town! Staff is super helpful too!
They were very nice to me they were very patient with me because I have never adopted a pet bunny before and they gave me tips.
I love the small town feel of the shop, the way they bring in rescues to help the animal and human communities, and the personal service.
This is a fabulous place for critters hence the name. They are very knowledgeable with they do. Definitely go
Do NOT adopt from here. They sell animals that are sick with worms.
Very helpful and nice people. They are helping us find a dog to adopt.
I dont like how they treat there animals, theres a lot of miscommunication there as well, I was told I could open the cages to play with them, then I got yelled at for having them open by another worker.
Never will receive my business again. Was in line to adopt a dog when a worker purposely let another family cut in front of us letting them adopt the dog.
Awful untrustworthy staff. Would not recomend going here unless you want the dog you planned to adopt be stolen by someone who is friends with the staff while waiting in line.
Always very pleasant good service. I stopped by to get my bunnys nails trimmed. Excellent job
You can get a pet from here, but be warned, the pet will likely be riddled with worms.
Really nice pet store with good selection of pets and supplies! Very helpful employees!
Great place, knowledgeable and friendly staff. Great pricing.Great first time visit
Called about supplies employee was rude and hung up on me. Id give zero stars if I could!
Was looking for a kitten, but they sold them all. They will notify me when some come in. The staff was very friendly
Employees are very friendly and they have a variety of different animals and theyre very helpful
Wonderful place, great people. We rescued the sweetest bunny from here!
Good people, great pets, even the second hand pets are awesome, we have several!
Family run, friendly. Very informative. Smaller selection than large chains, but very helpful.
Nice private ownership has animals for adoption, set up for most pets, very helpfyl
Nice and very clean pet shop. They have a variety of amphibians and fish.
Great independent pet store, they sell nice quality raw foods for cats and dogs.
These people genuinely care about their pets and customers. Love going here.
This particular pet store is more interested in making profits than really caring and helping rescued animals.
Great spot to look at and buy animals. Always fun to read about the rescue animals, particularly the reptiles
Lovely store, great people and pristine upkeep !!
The staff was knowledgeable and helped me understand the pets needs before purchasing.
They give a home to pets in need, they are not a mill. what they do is so amazing
Love my Maggie! She is just the sweetest puppy! Thank you!
Great place, owners seem very knowledgeable. Dogs are well cared for.
Their kittens are not properly taken care of and come with illnesses
Its a nice small pet shop.
They keep puppies and kittens in small depressing cages.
Really nice pet shop, and nice that a good amount of their pets are rescues.
Its a great store, helpful staff, always a fun place to stop.
Lots of animals but very small cages. It broke my heart walking in there and seeing the dogs so stressed.
Prices are so reasonable and you can tell the staff is knowledgeable.
Very friendly staff great prices and the dogs are lovely
Love this place soo much got my bunny here love her.
Sells puppies kitties fish and other live things. Friendly staff
Very knowledgable staff, wide range of critterd
I was waiting in line to buy my new dog then the worker who I talked to only 5mins ago about buying the dog sold it to another family and I had all the paper work done I had the money never going here again
Needs ventilation smells very bad! But bought a used tank for 10 bucks
Had a family member wait in line for a dog when it was just given away to another family. Really? Come on, what is that? Terrible.
Great locally owned store with howuality products and a knowledgeable staff.
They dont know their job I would not recommend them to anyone will never do business with them ever they should hire employees with knowledge of their job position
Cute place but dirty and smelly. Animals are all jumpy and seemingly sad
Friendly staff and the animals seem to be well taken care of
Wonderful rescue pet store! Kind staff!
Happy knowledgeable staff, help many many rescues.
Best pet store for rescue animals!
Animals seem well taken care of
Dont bother coming here if you have a cat. No real selection for food, litter, toys, or supplies.
Good selection and kids can pet the rabbits
Little on the small side. Nice staff though
Very unusual pets you never know what will be there when you come!
Very clean , staff friendly and know about the products in the store
Variety of pets to look at and choose from.
Perfect store to our adorable pets
They some cute dogs and cats, except they are expensive.
They have rescue animals there,not from.breeders. How WONDERFUL!
I really recommend this place its really good place for pets
Always amazing. Great place with animals
Nice staff. Seemed knowledgeable.
Always a nice stop to visit the pets.
Personnel helpful but unable to fill our need.
Beyond stinky. Dirtiest pet store Ive ever been in
Wonderful people who really care about animals
Heads up: Your Website button on Google has a malicious redirect.
Great place for pet adoptions!
Personable attention. Good advice. Thank you!
Great store warm friendly environment
Very awesome place and the workers are super awesome
They were very helpful
Great selection with a very helpful staff
Nice place great staff good selection.
Sad to see a kitten for 200.00 in a cage
Good food for your pets
So many pets, good service.
Friendly and attentive. Selection is light
Very nice people!
Rescue animals are available here.
Always friendly service. 😊
Cool pet store.
Friendly knowledgeable staff!
Great for rescue pets!
Come here often to look around
Great customer service
Very helpful staff!
Very helpful people?
Great staff animal lovers
Great little shop
Love this store!!
Friendly helpful staff
Favorite pet shop
Love this place!
Awesome staff!
Very nice people
Total reviews rating 4.3
199 Reviews for Critters Pet Shop 2023:
Review №1
2022-04-06All 3 of my babies are from Critters ! Teddy (white/brown Guinea Pig), Frankie (Black Guinea Pig), & Ruby (Beagle/German Shepard mix) are the best ! We are so happy to have all 3 of them. The people at Critters are great to adopt /work with. 10/10! The owner works hard to make the experience great. I adopted the guinea pigs first , & had such an awesome experience , my family went back for our dog. Would definitely recommend Critters to anyone looking to adopt. ♥️
Review №2
2022-03-24Best place for supplies and pets. They have a large and very well cared for selection of animals. The dogs there are all from rescues. Their dog food selection is excellent as far as healthy, high quality options go. The owners are so kind and have really big hearts.
Review №3
2021-09-01First time in and absolutely amazing experience. Staff is great, very helpful, I didn’t catch the name of the woman who helped me but saying she was amazing would be a understatement.They have wide variety for any pet owner. Definitely will be returning many times.I purchased 2 arachnids as I have a wide variety already and was very happy to see how well cared for and the great condition these tarantulas were in. I’m super excited to have both these species now in my arachnid room! What shocked me most was seeing these 2 species locally. Not a common thing to see.
Review №4
2022-02-21Kenzie helped us pick a great starter tank for my daughter’s birthday. She was very attentive, knowledgeable on the tanks, their ecosystem and made great suggestions for fish and plants! All of the staff today were helpful with our purchase. We brought home a tank and set it up same day. Looks beautiful and my daughter couldn’t be happier with her gift! Thank you to the Critters crew for your outstanding customer service! Highly recommend.
Review №5
2022-03-29Critters is a great pet store with lots of options for most if not any pet. Very friendly staff who will help in anyway they can to get you what your looking for. The pricing is good too compared to chain pet stores.
Review №6
2018-04-04So these are my babies in the pictures! I love this pet shop because I can always find great things for them. I have gotten a few fish from here too. The staff is so friendly and is always willing to help you out. I also love to go in and play with the puppies and kittens since they are lonely :( I will i could adopt them all! Whenever I need something for my pets this is the first pet shop I go to.
Review №7
2021-01-08Staff is very friendly and helpful, animals all looked healthy and happy to me. The 2 curlys they have could use some more substrate. But thats just me being a spider geek haha. I understand their not trying to house them forever. All in all nice pet store. The Dachshund in the photo was focused on my friends dog. He was a cutie.
Review №8
2020-12-10Ignored by other big box pet stores in the area when we stopped in, we decided to try Critters Pet Shop and I am glad we did. We were asked if we needed any help within minutes of entering. Had all our questions answered and a new pet hamster with all the basics in 15 mins and I wont shop anywhere else again. Highly recommended!!!
Review №9
2022-05-29I was very pleased with the sales people and the knowledge that one young lady had about all the animals their.
Review №10
2022-06-21Very helpful and friendly staff, ordered for me what I needed that was not in stock. Carried out to my car once arrived in store!