In-store shopping
Yes
Cricket Wireless Authorized Retailer in Schaumburg
Categories
Location on the map
Schaumburg, Cook County, Illinois, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 847-884-7447
Site: https://www.cricketwireless.com/...
Site: https://www.cricketwireless.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:Closed
Cricket Wireless Authorized Retailer in other cities:
Comments (82)
EDUARDO IS THE BEST!!! We switch today my dad to Cricket and he was so surprise and happy how extremely good the customer service that Eduardo gave us was. We made jokes and laughed a lot while doing all our switch things. My dad got a free phone and we bought a phone case and glass screen protector which Eduardo put on for FREE! the store was very clean and it was not hot inside. Eduardo offer us some cold water right away and that was awesome. We all was more then satisfied with the service that for sure we will go back or call him for any question or problem if we have one. I will never go anywhere else. Another big plus, he speaks also Spanish, if you dont understand good English just let him help you in Spanish!
Eduardo was absolutely fantastic!!!! So helpful! He answered all my questions while helping other customers that came into the store! He is a real asset to the company. I would recommend this store to anyone because of the great experience I just had! Thanks again Eduardo!!
Came in today to move my daughters service from a different Cricket wireless plan to my plan. I cant remember the gentlemans name who helped us, but my receipt says Oscar M (nice guy with a beard and a little ponytail). Kind of a tricky plan switch but Oscar was super nice, professional and knew what he was doing. Got us in, out quickly w/zero hassle. Thank you Cricket!
I went into this CricKet store and received the absolute BEST SERVICE I have ever had since becoming a Cricket customer. I had the pleasure of meeting and being serviced by Carlos G. When I tell you this young man epitomizes customer service at its best, I seriously mean it! I spent a few hours in the store (being indecisive) and not really knowing what I wanted. Carlos was EXTREMELY PATIENT and understanding and was very helpful in educating me on the options available for the phone I was choosing. He turned on the air, when I got hot, brought me ice water, and even provided me with a store that replaces cracked screens! He was polite, personable and very professional. As a customer, I am HUGE on customer service and Carlos went above and beyond in making me feel valued. Carlos YOU ARE THE REAL MVP! I APPRECIATE ALL that you did to ensure I was happy with my phone! (and phone supplies) This is definitely where Ill be shopping for my CricKet purchases from now on! Kudos Carlos! You were and are truly the measurement by which GREAT CUSTOMER SERVICE should be given. 😊
I stopped in at this Cricket yesterday for some help. Marcos was able to solve part of my problem. Google will now talk to me. The second part of my problem still remains, the GPS doesnt speak. This could not be tested standing in the store. I will have to go back which is not a problem. I am always treated like a customer should be. So glad I found Cricket.
Excellent phone service. I get coverage places other providers sometimes dont! And I only pay $45 per month for unlimited text & a ton of talk minutes. Worth making the switch for no contract!
The cricket in Streamwood is great, the girl named Brenda thats works there is fantastic and is very knowledgeable of the phones they sell, there isnt a problem she hasnt been able to fix
Not sure if it was the manager that helped me out, but great customer service and best deals around the northwest for cricket cell phonesI think with so many of the same businesses being the same you think they are all the same but it’s not true this location had better deals than different locations I called around to check! Thank you so much 😊
Micheal is the best one there :) Micheal had given us awesome service. Definitely deserves a raise!!
No pressure sales they knew exactly what was going on they helped me out with everything very pleased long-time Cricket customer
Michael was awesome, very helpful and courteous. Will definitely come back to this Cricket!
Marcos provided OUTSTANDING customer service. He took the time to answer every technical question in a way I could understand! This is unusual today when its very difficult to find good customer service and employees who care. Thank you, Marcos!!
I have had nothing but a great experience with this cricket location. Marcos had been a great help to me and my family. I would recommend this place to anyone that is looking for new service.
Excellent service by the sales person, I guess his name is Eduardo Patino.Hats off Cricket Wireless team, great service! Eduardo Patino is very patient, willing to help, explaining things clearly. Good job!
5/16/16: After a horrible experience at a Cricket in Streamwood Itried to get help here... JANET was absolutely phantasmic: helpful, resourceful and very smart in eliciting information about our phone(we lost its phone nbr) saving not only the day but our future with acell phone. Also the table with discounted items was very smart,I found another item that will be useful. I told her I could not stand a long time because of bad problems and she got a chair for me while waiting!dAt the other one they tad me they dont answer the phone if a customer is in the store, who would want to deal with them.... THANKS for such a well-organized place and a knowledgeable customer service person!
I had outstanding service from Marco. He is an excellent customer service representative, and went one step ahead to make sure I was satisfied. You wont be disappointed!From,A happy customer
Marcos was very helpful and spent a great deal of time with me. He explained the phone operations to me very well. I will recommend him in the futire.
Ive been a customer for 4 years now. Im very happy with the service, plus the staff at this location has always been great, especially Michael.
Vicky was very helpful, and helped me figure out what I came into the store for.
Awesome experience had to do a warranty claim and they explained everything in detail... also I wasnt rushed they took there time I would highly recommend going and asking for Michael or Carlos they were awesome!!!
Ive always liked this Cricket ever since I moved out here this is the only one I go to because they are very nice and helpful Ive gotten my last three or four phones from this place and will continue to do business with them.
Very helpful. Very friendly staff. I highly recommend coming here. Best service I have had at Cricket. I would also recommend asking for Michael.
Manager is very nice and helpful. It was a fun experience to come in. They made good recommendations and it was a good experience.
Came To Buy A New Phone And Loved Service With Lady Vicky Awsome servise
Came To Do Upgrade Execelent Service With Vicky Verry Nice Lady I Recommend 🙂
I had an excellent experience. Very friendly and courteous staff. Got awesome discount. Definitely will recommend my friends and family.
Vicky did a great job setting up my new phone.
Great customer service at this location. Especially Marcos. Very knowledgeable. Highly recommend Cricket to everyone.
Great service by Michael. He helped with a new activation.
Lucia is amazing person taking out time to help with my phone great person friendly timely fashion
Very Quick and easy working with Michael, thank you! :)
Marcos is great, always willing to help! He is also very knowledgeable. Would definitely recommend.
I thought this store was very helpful on my new phone!
They was very good. carlos is a excellent. Salesperson very respectful too the people who comes in cricket
Michael is very helpful, excellent costume service!
Had several basic questions. Marcos was able to help me. He was very professional and informative
Not enough helo. Was tild ciyld merge aciiunts ans sfter wditing 30 min was told it would cost $39
Went in today and was helped by Carlos, he was helpful and very nice, he helped me with all my issues
Carlos helped me out today he was so helpful I would Definitely recommend seeing him! 99
Carlos was very helpful and patient today. Thanks for your service.
This store is amazing and easy going salesperson..I would contact Mike for upcoming requirement
The service today was excellent. Good job keep it up.thank you
Counter rep helped me out quickly. Good service.
Michael is really helpful and kind! Highly recommend@@
Very helpful and explains the best deals for quality.
Vicky is great costumer service
Great service! And very helpful
Its a okay place and they have their own special discount
This store is great everybody should come and buy stuff and Good is great
Friendly environment. They help you when you need. I asked all my dummy questions and I got all my answers
Very helpful. Was able to accomplish everything I needed to know.
Very helpful very respectful
Salesman was a retail player and the A/C WAS TURNED OFF!!!!!
Michael song. Great service
Fast friendly service.
Great job Eduardo on helping!!!
Great placeVery friendly and helpful
Good. Very friendly.
Excellent sales manager....
Excellent
Service is Awesome.
Excellent
Service was great.
Supercuts. See Africa
I was never there
Excellent Service
Mariana was very friendly and takes very good care of customers. Thanks for your service.
Good service Excellent attention, Michael Song is good people in servic
Excellent attention, Michael Song is good people in servic
Eduardo was very kind and helped me with all my questions.
Yes I really liked how we were served before very good
Michael good service in the store
Total reviews rating 4.7
82 Reviews for Cricket Wireless Authorized Retailer 2023:
Review №1
2022-01-21THIS PLACE IS THE BEST!! Best price and the customer serviceis out of this world!!! JENNIFER is amazing!! I wish my employees were like her!!!
Review №2
2020-10-27A couple weeks ago I stopped in because I changed my phone. There was a girl working there that seemed to have a customer that was in a bad mood. Anyways when I tell you I have never seen someone with so much patience and amazing customer service I am not exaggerating. She took the time to help me out as well multitasking and was extremely sweet. I believe her name was Lucia or something like that. Anyways I was contemplating changing service at some point but I think not after my recent experience with how well she informed me on everything I needed to know. It’s not easy switching from android to apple. If you go to this store look for Lucia. I guarantee she will go the extra mile to help you out! Thank you!
Review №3
2021-05-27I’ve been to this store many times, Michael always helps us and has so much patience and always looks for the best option for us. I love this location. Everyone is very professional. Would recommend!
Review №4
2021-02-26No pressure, truly good customer service.The young lady and young man were knowledgeable of phones and us every step of way.I definitely recommend this establishment.We purchase LG K92 5g and Debut Flip phone.Thank you
Review №5
2021-05-25Being a person that doesnt necessarily Love cell phones but know that they are essential I have often become frustrated with these suggestions are help I have gotten from previous providers. That all changed when I found the Cricket Wireless store in Schaumburg. Not only did I get the best deal that was out there the customer service with Mariana and occasionally the manager Michael has surpassed anything I have experienced before and would highly recommend Cricket Wireless especially this location in Schaumburg for anyone looking to get the best rate on there package but to also have outstanding customer service.
Review №6
2020-09-18Lucia was great she was who helped me with all my questions. I Had a new phone activated, added features and changed my address in less than 10 minutes. She kindly greeted me the second I walked in.Highly recommend due to amazing costumer service!!The location is hard to see from the street but in the same parking lot of the melting pot in schaumburg.
Review №7
2020-11-12Having issues with my phone yesterday. Could not resolve it on my own. Lucia was the best. Super kind and diligent on working to find a solution. Must have taken her 45 minutes. But I left satisfied 😃 with her great customer service.
Review №8
2021-03-17I highly recommend this location. Phenomenal!! Definitely ask for Michael! He has exceptional customer service skills and helped my family and I getting set up with new phones!!! :))
Review №9
2021-10-19Jenny and Mariana were very helpful in choosing a new phone and informing us how to save more money.
Review №10
2021-05-04Mariana and Michael are so awesome! They are very helpful in helping decide on a plan and phone. Great people, great service!