Kerbside pickup
Yes
Cold Stone Creamery in Woodridge
Categories
Location on the map
Woodridge, DuPage County, Illinois, US
Service options
No-contact delivery
Yes
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great dessert
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Dining options
Seating
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Wi-Fi
Yes
Crowd
Family friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 630-322-9640
Site: https://www.coldstonecreamery.co...
Site: https://www.coldstonecreamery.co...
Opening hours
- Monday:12–10PM
- Tuesday:12–10PM
- Wednesday:12–10PM
- Thursday:12–10PM
- Friday:12–11PM
- Saturday:12–11PM
- Sunday:12–10PM
Cold Stone Creamery in other cities:
Comments (122)
Ice cream was good, but ordered cake batter ice cream in a busy time but with a good amount of workers and in turn got sweet cream instead. Didn’t realize till driving away, and for the $7.50 I wish they didn’t seem like they were in such a rush and made sure to get the order right.Update: unsure how to contact you at the store every time I call it doesnt give and option to speak with anyone at the store really
Got a quart of cake batter ice cream with 4 mix-ins worth of brownies. The woman at the store didnt have a nametag so I cant tell you her name (but kudos to her, she deserves a bonus), but she made me the best ice cream I have ever tasted, even when compared to other Coldstones. She managed to pack so many brownies in it, it was practically bursting at the seams- just the way I like it. A great place to go after a long morning of fishing at the nearby lakes. Very clean, too, which is always a major plus.
Awesome service and excellent ice cream wowThey serve with a smile and always greet you !Recently had a ice cream from them so delicious and wonderfully made
Had issues numerous times. My latest issue was the girl (who was wearing earbuds while taking orders) made the wrong creation altogether. She then remade the creation with the wrong ice cream (used vanilla instead of cookie dough ice cream). This place used to be good until it was overrun by teenage girls who have very little clue what they are doing.
Sorry to say this was an awful experience all around. the people that work there were not friendly and made me feel the were being put out to help. the candy in the ice cream was hard as a rock!! Ive had better experience in naoerville.
The ice cream 🍦 is great and the employees were great. But the manager on duty was little to be desired. I know they were busy but she be little a food delivery driver for not waiting in line. And just to to the register for pick up,, she told him he can just leave if he wants and after he did. She then kept trashing him to her employeees very loudly. This is uncalled for for other customers to hear. Very disappointed in how she could be in charge with attitude like that. Again I know that they were busy but customer service is always the most important and that means not showing me that you might be be littering me after I leave.
Really great experience! I brought my 3 year old and everyone was really nice to him, even showing him an ice cream trick. He loves Coldstone now and cant wait to go back. As always, the ice cream was delicious. I sampled both the cornbread & blackberry jam and the honey & graham. Both were really good, but I went with h&g since Im more of a sweet than fruity flavor guy. Definitely going back soon!
The Woodridge, IL Coldstone is, hands down, the best one in the area - and it’s because of their crew members. One of their crew members, Trish, is hands down an artist at her craft of making ice cream, especially some unique orders of customers like me. I threw down a challenge to Trish for a Gotta Have It with as many chocolate chips as she could include and all I got was “CHALLENGE ACCEPTED!” and more chocolate chips than I could believe!!! It was the best dish of ice cream I’ve ever had! Thanks Trish, and thanks Coldstone!!!
We visited late one evening because the ones closer to us were already closed and I desperately wanted ice cream. This was my first time in a Cold Stone and I love the premise of it. I chose to go with the smallest size of the founders favorite mix. It was beyond phenomenal. I have dreams still about the joy it brought me. The line was quite lengthy, but the vibe in the place was pretty chill. There was inside and outside seating to eat at. This was an enjoyable experience overall.
Rude behavior by girls no greeting no thanks mannerless & I heard one of girl staff saying don’t worry about online order they just wait look into the store. I am updating it to 5 star for your quick response good job keep it up, you care about your customers
A great, welcoming atmosphere with choices unmatched. When I visited, Bree was attentive and cleared up any questions about the wide selection of ice creams and toppings. She helped me in a timely manner, while not making me feel rushed. It is definitely going to be a place I come more often thanks to the great customer service at this location!
My first time ever at a cold stone cremerty and Patricia happily answered all my questions and walked me through the entire menu. The ice cream was amazing along with the staff. She knew just how much of each topping to add. I WILL be back again for sure! The prices are more expensive than most ice cream but this is a business based world and you truly get what you pay for. Amazing place !
Great staff, super friendly, and very helpful. We had a large order and they handled like pros and were very creative in providing containers for us to carry all the ice creams in.
Went in for a shake and was told the blender blade was in the dishwasher. Back-up blender blade?!? I settled for a like it size ice cream. It wasn’t even all the way up to the rim!! Come on girl. I deserved a modest discount, coupon, healthier portion size - something. I would have settled for an apology and wouldn’t be leaving a one-star review. I really felt ripped off, considering the price I paid for what little I got. It’s going to be hard to return.
I had a great experience with the staff at Cold Stone Creamery. The guys were really friendly and professional. The Ice Cream is delicious and I would recommend anyone looking for some good ice cream to check out the cold stone creamery. I also plan to bring my wife and family because I like the atmosphere at this place.
The employees are always very personable and polite and the ice cream is delicious, Ive also been getting birthday cakes from here for a couple of years now and they always turn out great. They also have really fun movie tie in ice cream and creations.
Ice cream is one of my favorite sweet indulgences... And I love cold stone ice cream... The flavors and endless combinations Im still trying to discover...Apart from the yummy goodness... The staff are super friendly, always greets me as I walk in, and very helpful in choosing my ice cream.I definitely recommend!
The staff is great and welcoming. They greet me every time I visit and they ask how my day is going. The place is always nice and clean. Their ice scream and cakes are delicious. It’s my family favorite place to get Ice Scream.
This place has really changed around! I heard they were under new ownership from a friend of mine who had actually met the owner. It is extremely clean, a lot of tables and chairs to eat indoors, and the cakes are so good. I was greeted when I walked through the doors by three employees and felt really welcomed. My kids really enjoyed it too because of the music that was playing. The ice cream was really good and we all got it in waffle cones which tasted like they were made fresh just a couple minutes before. Reallly good experience and will definately come again. It has really changed from what it was before!
Updated Review: Go see Joseph. Very swell guy and knows how to treat customers right!Original Review 5/2019:Been a patron for years. Issue is when theyre busy the ice cream doesnt taste like their usual creamy goodness...it tastes very chalky like DQ. Also the teenage employees arent very attentive..not going to complain and say their unprofessional bc their just kids(so they get a free pass)Go on a weekday
Slowest service Ive ever seen. Dude working there was taking his sweet sweet time, 35 minutes wait for a 4 people line. Never coming back here :)
A very family friendly environment with decent music and polite staff. My only complaint is the size of the store. Only limited seating inside. During the summer Ive seen the lines literally go out the door. However, even with the cramped spacing the service and ice cream taste great!
The worst customer service! An employee cant understand a simple order. Then, one person walked in to help, he said he works for the management and still cant provide a good service. I guess a good customer service skill is now called sarcasm skills because that all they did the whole time they were trying to get a simple order. All I wanted was an ice cream for my son and I. But I guess it was a bad day to have an ice cream after all!
Used to be my favorite place to pick up uber order. Today i dont know if its a new manager or who was she. She came and said customers in the line has to be first. Really? Cant you lady understand if people order on line that means they wanna save time. Another one think uber or other company doesnt get paid for waiting in line. We dont wanna wait inside where is 10 people waiting in the line, and store is small. So think about it last if it is right thing to wait online drivers wait in the line
This is the best cold stone i have been to! The staff is amazingly helpful! They make sure you get exactly what you ask for. The ice cream is fresh and flavour-filled! The decour and atmosphere is extremely family oriented and peaceful. I am glad I found this location and will deffinately be a returning customer. Great place to enjoy amazing ice cream and much more!!!
Love this store! Very lively employees and they have the best coffee ice cream. My fiance is lactose intolerant and cold stone always has a sorbet option available.
The staff here made our day today! We stopped in for the chocolate devotion but left with a birthday cake. They were friendly, helpful and patient. Very clean inside too.
Long wait due to only 1 employee making orders. Good quality though.
I went on Tuesday and was met by 2 girls who greeted me with a smile and welcomed me into the store. Even though the line was long, they were fast, effecient and maintained a positive attitude. Thats why I love this Coldstone, everybody works really hard to give good service no matter how busy.
Do not buy the ice cream in the To Go sizes, it is a rip off. I bought the $10 size in peanut butter cup. After mixing, the container was half to 3/4 full. Instead of mixing a small batch to finish filling the container. They just filled the remainder with plain chocolate ice cream. If I wanted chocolate ice cream I would go the grocery store.
Ive been going to different Coldstones wherever I can find them for close to ten years and this is by far the best. You can always expect a line because the product is fantastic but usually they just pass you along with no sort of friendliness. This one has got the customer service down perfectly and makes every customer feel like a friend. You can expect us to return time and time again just for that experience!
Nice little location, near the movie theater but not too close. When Ive been there, the service is really good. Erica, who seems to be a high schooler, always provides great service and cheerfully greets everyone. And she seems to be a very hard worker, cleaning up when shes not taking orders.
My husband brought home ice cream as a surprise for me and when I started eating it I found FIVE hairs in one cup of ice cream. FIVE! I can understand one or maybe two but five?! Their ice cream is really good but I really wish they would do something about the hair in the ice cream. They should tie up their hair better or wear a head covering. I lost my appetite after i found the third hair and gave up on it after the fifth. It was pretty disgusting. Wont be returning there.
Ice cream was delicious but the workers were very rude and unprofessional. Every experience i’ve had at this specific cold stone was ridiculously bad. The workers were ignorant and just plain rude. Worst customer service i’ve ever encountered.
Horrible service. Manager had his friends cut in line while we were waiting to serve them first. How rude. Ill make sure to tell everyone to avoid going here. Go elsewhere.
Servings are extremely varied and all small. I watched as several customers were served and and was amazed at how inconsistent each serving was. One was barely half filled and the customer walked out. I hadnt been there in awhile because of these issue and at this point, I wont waste my time going back and I will definitely share my experiences with everyone. Fortunately there are many other local choices that care about their customer.
Great service and Great workers! Heard my order wrong and gave me the right order with the wrong one for free! Great service, amazing ice cream!
Cheesecake fantasy was really yummy, great for a quick dessert.
Nice inside, nice staff, good ice cream - just need a couple more chairs outside.
It used to be nice, but it is no longer. Employees did not wash their hands nor put their hair up before serving. Got all the way home and found hair in my ice-cream. Disgusting.
Yusuf made the best cake I ever had for my girlfriends birthday! Great guy and better service! Thanks again for making her day!
Ordered ice cream through Uber eats. Waited two hours for them to then cancel my order 15 minutes before they close.
Incredibly hot inside, ice cream melted instantly, manager was frantic and somewhat rude, huge line not enough staff and most importantly I couldnt order a smoothie because and ice cream place was out of ice. Easily the worst cold stone Ive ever been too.
It was my sons and I first time here at this location and we came on a Saturday. I got to say that I was impressed by the service; definitely no complaints from my sons and I. The ice cream was fine.
I walked in at 4:15pm today and a nice associate made me a great looking and tasting lucky charms shake . Thankyou
Friendly Fast Service limited outdoor seating. But enjoyed the ice cream. Especially during Covid Times.
Portions are not consistent. You would think for as much as they charge, you would get a decent amount . Im all about paying for good quality product , but my daughter and I had the same size and she had more in the cup .
I enjoy some of their flavors and usually stop by at least once a week.
I love coming here. Very kid friendly and sweet, literally! They have an outdoor patio which is nice and accommodating.
OMG! What decadence!! Wonderful ice cream. I love the chilled mixing board. Very friendly staff. Very pricy.
This cold stone is awesome. I live in Brookfield so the closest one is La Grange. But when I was visiting a friend I went to this one. The people are nice and I was in and out pretty fast. Thanks guys!
We always order midnight delight from here and have always loved it! The staff is nice and welcoming! Wouldn’t change a thing!
Super!! I love it.The girls are always happy and pleasant to deal with, must be a good place to work.The Ice Cream is always top notch.
Tge service is awsome believe me im a regular and their ice cream is so creamy and is so flavorful it is the best ice cream shop ive ever been to
Always fire, so for that I came from Chicago.
The weird sarah plain and tall girl was screaming at my girlfriend because she didnt hear her, then didnt even mix the ice cream right and ching lao barely gave me any sprinkles i wont be returning to home of the most expensive ice cream
Nice clean. Wish they filled up the cup closer to the top. Had more than an inch from the top left to fill, plus the air pockets on sides and in between... just saying want more for my money
Absolutely the best ice cream Ive ever had Joseph was great, and the service was excellent.
The manager just let his friend walk up as there is a huge line. So rude.
It smells so good when you walk in here. Our ice cream was good as well.
Nice non dairy option
Very poor service, I didn’t even get an Ice cream!!! I was standing for a 5 minutes and this guy was keep telling me I’ll be with you in a sec, he was doing everything but not assisting me! Anyhow I’m not going back there!!
I was served by Bree and Maya, they were very kind and helpful. Delicious and great experience! Will definitely be back soon!
I love their ice cream very creamy batter then dairy queen .i had cold stone
Friend crew and tasty ice cream creations at a good price. Whats not to like.
Of course yummy ice cream and the young lady behind the counter was very nice.
Great ice cream and really nice to go right after a movie. Everyone was nice and super friendly!
Everything was great. Our dogs enjoyed their ice cream, too.
Ive had better ice cream, and the place is tucked away and hard to find.
Its a good place to buy ice cream.
The ice cream was cold and yummy
Quick service, great ice cream. The place was clean
Amazing cakes there is a guy named yousaf he did an awesome job in making a bday cake of my son highly recomended
Not that great ,ice cream ok, expensive, and some of the staff needs attitude adjustment dont hire kids that dont care about working,
Its ice cream, the servers are great and the ice cream is delicious.
Poor service. Three people sitting around and no one acknowledges Im in line. Then at checkout get charged 10% extra--what!?
I had the strawberry blonde and it was delicious!
Amazing, addictive ice cream and creations. I really wish it werent so close to home!
Great ice cream, tons of variety, and a great price!
Great customer service! Love the atmosphere..will definitely be coming back :)
The lady at the counter today is just rude! She was actually yelling... Very embarrassing
The ice cream is good. The wait is pretty long though.
You shouldnt train people on my buck. When I am paying for the most expensive ice cream in America I expect my ice cream to be right!
Great customer experience and a perfect location near the movie theatre. Will come back again.
Nice 🙂 person took care of me
I get relatives gift cards. Makes small gift choices... a no brainers!
Vary slow. Only one person working in a 90 deg. Sunday.
Great staff and delicious ice cream!!!
Nice place! Go there every week with my son.
The order is always missing and you never get a refund for it.
Amazing ice cream and great service
Very friendly place with good food.
Good ice cream and really good service
Love the ice cream cake here.
Great selection! Free tastes!
The best team! Love this location!
Straight up garbage the customer service is wack
Really good ice cream
Best ice cream around this area
Great Staff!R&J
Love the Ice Cream from here.
Always get great service here
Yammy. Ice creams and for Ice Cream Cake.
Very good ice cream
Yum! Great service!
Delicious ice cream
Great experience
Deathly good ice cream
Good location.
GREAT ice cream.
It was good.
Ice cream duh
Total reviews rating 4.2
122 Reviews for Cold Stone Creamery 2023:
Review №1
2022-07-10I have gone to this Cold Stone numerous times but I have always ordered inside the store. Last night we made a to go order and it was a huge waste of MONEY! Our ice cream had hardly anything in it even though I PAID extra for double topping. I know people are cutting cost but for me to pay $11.00 for a cup because of extra toppings is ridiculous. Very disappointed.There were 5 people working last night, staffing wasnt a problem the quality of their work is.
Review №2
2022-07-02We just had some ice cream from this location, and I knew the pecans were raunchy. I shouldve asked to change my flavor. Now my stomach is EXTREMELY upset!!! We had to stop at the pharmacy to get something to settle my stomach, since were not by my house. We will NEVER go to this location again!!! And if you go here, ask for fresh nuts!!! Or just go somewhere else!!!
Review №3
2022-03-26Great customer service by Wendy. Would definitely recommend and the ice cream is great.
Review №4
2022-02-19Very poor experience here. I was not greeted or acknowledged when I walked in and it took forever to make what was ordered. The young man and woman working there seemed like hard workers, but they need some more customer training and to work on speed and order management.
Review №5
2020-03-18My birthday is in two days and my boyfriend and I were supposed to go on vacation and we had to cancel due to the virus pandemic. Usually I go out and eat at my favorite sushi spot, and that’s closed down to. So my bf knows I LOVE cold stone and I had mentioned getting the midnight delight from there. We called and they didn’t have the size we wanted but Yusuf was so kind and accommodating, he went the extra mile to make my cake for me when there was only one other person working and they had people coming in and out of the store. The cake was so delicious and our family loved it and it made my week better. Thank you again!
Review №6
2018-06-25My absolute favorite ice cream. The quality of ice cream and ingredients are excellent. The combinations are endless so I recommend choosing from their pre-made combinations. I havent tried it but they also have shakes, cakes and cupcakes. The staff is always friendly and quick. Its always busy on the weekends. Their portions are quite large so the Like it is usually more than enough!
Review №7
2019-09-19The service is always fast and friendly. Located in the shopping center off of Seven Bridges Dr. There are plenty of nearby shops and eateries such as Starbucks and Buffalo Wild Wings. The parking lot is usually jam packed and the actual store itself is not very big. There is a small outdoor seating area with a couple of tables.
Review №8
2022-07-02Tastes good but horribly overpriced. Not worth it when you can get a better experience with similar taste or better taste cheaper elsewhere.
Review №9
2022-03-13Great flavors, and fast service!
Review №10
2021-08-22This specific cold stone is amazing. They deal with an ABSURD volume of people cruising through every night, with a smile and a pleasant experience every time. I bet the team is criminally under paid for how amazing they are. My wife and I have always had top notch service, top notch ice cream, and at a speed that is frankly insane for what they are doing. Seriously, at time of posting I have been here at least a dozen times in the past year, and have always been blown away to say the least. Keep up the excellent work, and give these people a raise!