Charter Fitness of Alsip, IL in Alsip
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Alsip, Cook County, Illinois, US
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Site: https://www.charterfitness.com/
- Monday:5AM–11PM
- Tuesday:5AM–11PM
- Wednesday:5AM–11PM
- Thursday:5AM–11PM
- Friday:5AM–11PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
No water in the gym. Cant use bath room. Cant shower. No drinking water. And they have the nerve to charge $2 for water bottles. And $70 if i want to cancel my membership. Ill gladly pay the $15 more a month for LA Fitness. Manger left for 1.5 hours to go to the bank to buy some water and came back with nothing. They vacum 1 per week. Place is dirty. Stay away for this gym. Not enough bench presses. Machines are nasty! Because no water to clean them
This place is a joke most of these reviews are fake.. I was interested in personal training a guy Barry who overcharged me for sessions was annoying and weird and the trainer(justin) he set me up with was careless only wanted to train on his time.. I canceled but I still get charged for something I canceled? If this gym wasnt close to me Id cancel my member ship too.
The Alsip Charter has done an excellent job at keeping the environment clean and safe for working out. Kathy, the front desk manager, always has towels ready and bottles filled for clients to keep the machines clean. She personally is among the weight machines wiping things down and is diligent at ensuring that masks are worn providing confidence for a safe workout.
In February 2021, I signed a 3 month commitment for training sessions. I was told $150 a month. In end of March, my trainer was taken from me because someone quit and she needed to cover the front end. I was told that the training manager or my replacement would contact me to resume training. I never got a call. Ive spoken with someone at least every other week since (by texting or calling, with texts to prove) with no luck getting a hold of anyone. My old trainer *who is amazing, (thanks Fran!)* always relayed the message to Michael (Alsip branch manager) or Dylan (my supposed new trainer). I never once got a call, but they kept taking my money. They even took an additional $150 (4th payment, but were only supposed to take 3) after my contract was over, and they wont refund. I finally talked to Jordan (Assistant manager) today (6/11/2021), who admitted she knew of this situation, but thought it was rectified. She relayed the message to Barry (training manager) who then reached out to me telling me he called multiple times and to schedule my remaining 11 trainings because I threatened to go above them. I told him Id show phone records to prove Ive never gotten a call and the months of texts asking for someone to call me. Still no word on my refund for the extra $150 they took from me. I would like the extra $150 and my remaining 11 sessions to be refunded. If this situation is rectified, I will update my review.Edit: I told Barry to have Michael call me between 9 and 10 AM today since yesterday was my sons birthday. It is now 1030 AM and still no call. I guess guest satisfaction is not a priority.
Poorly managed and unorganized. Mask mandate means nothing here.... wieghts are never where they should be, and there is obvious signs of no daily cleaning or re racking wieghts by staff or management. Usually only 1 person on staff. Machines are all worn down, broken (many out of commission), and not properly placed on the concrete floor ( they rock back and fourth.... )also picture attached they are missing many grips on machines that need to be replaced... also Google Hours are wrong, they are 24/7 with thier app.
This gym is awesome! I love the staff here and the members! Its not like xsport where you have people grunting over shoulder pressing 20 lbs dumbbells. Janessa is also very helpful and friendly to everyone that comes in! Everyone knows her! 13/10 even tho this outta 5 stars
Great gym overall. I recently moved from Texas to Chicago and I googled top gyms and this location showed up. Visited the location and I was impressed by the equipment, cleanliness and good customer service. Front desk woman Shamita was friendly and very knowledgeable. I will be going back!
Love this gym best charter around manager Jessica is hard working along with Garrett hes amazing and kind to everyone hes always keeping the gym clean. Picking up weights after those who dont put them back ha me sometimes.! Other workers are just the same girls talk to much to guys but the guys are guys n they both get things done when needed keep up the great work ✊🏾😁 Evans
Every time I walk into charter alsip, I feel at home. The staff and members have all built this incredible community for you to grow, learn and become better. Members always ready to lift the weight off your chest if you can’t get that last rep. Staff always there to assist you and point you in the right direction. 10/10
If you are looking for a welcoming atmosphere with state-of-the-art equipment look no further than charter fitness Alsip. Many thanks to my friends Kathy and Eddie for the phenomenal hospitality and incredibly consistent customer service they have shown both me and every member who enters and exits the gym. If you are looking to take your fitness to the next level see my friends at charter fitness Alsip and get yourself set up Jerry :-)
I actually left charter to go to a bigger gym and ended up hating the bigger gym. This charter is so much cleaner than the gym I had left it for and all their equipment is well managed and taken care of and respected. Things are put back neatly and the environment here is great
Charter Fitness in Alsip is BY FAR the best place for fitness in the south suburbs. The welcoming staff at the front desk, specifically Janessa, are friendly and truly care about the members. Thank you for all that you do for us and I look forward to the upcoming 24/7 gym hours!
Ive been going to Charter Fitness since it was still on 93rd and Cicero, by my house. Even though I didnt have a car back then, I still spent my Summers and off days walking all the way here after they moved.Clean place, ridiculous clean. Lots of weight equipment and space.Saw an advertisement on the TV that said, Hex-Bar, Coming Soon! and like two weeks later I saw it and thought, Damn, yall never lie.Showers are toasty and locker room is being cleaned at almost all hours of the day.Great place, 10/10, will continue to get swole here.
The worst experience Ive ever had with a gym! I signed up online on a Saturday with the intentions of bringing my mom as a guest to help her get in shape. After signing up I received the contract which stated only 1 guest per month, which does not work for me. I went into the gym on Wednesday to cancel and was told that it was too late to cancel ( a lie, because I shouldve had 3 business days). I wanted to speak to someone in charge but apparently there is no corporate number and the General Manager is NEVER there. Its been almost a year and I havent been able to contact the GM and Im stuck paying for a membership that Ive never used!
My local gym. Im there almost 4-5 days per week. Staff is friendly and you can almost always utilize the equipment you need. Sometimes theres leaks in the ceiling and some of the machines and benches are a bit worn, but theyve started replacing lately. Overall not bad for the price, Ill continue working out here.
Came on Sunday to discuss memberships and the manager seemed angry. Upon entry I wasnt even greeted (was on her phone) also wasnt even offered a tour to see what this gym had- informed me that the membership options where online... Dont recommend this location. Rude management- Will not be joining. Higher management should reinforce customer service...
Now this company has changed hours and you cant get in after 7 pm if you have a regular membership, which is what I signed up with in September because at the time I could come after work hours! Not only that, they do not have even one employee there, and this is weeks before they changed hours for access. No wonder people are flocking to Planet Fitness.
The gym is fine however the reason for the one star is the parking problem. When you pay for a membership you should have a place to park. Driving around twenty minutes is not acceptable. There should be dedicated parking for members ONLY. I assume Charter pays rent, this should include parking spaces. If this isnt fixed soon I will be changing gyms.
The Alsip Charter Fitness Branch is clean and well run. I particularly enjoy the team training classes. April and Renettes Tread and Shed classes are great, both instructors run the class slightly differently but both are excellent and dedicated trainers and keep me motivated. Highly recommended!
The facility itself is great for $10 monthly if that was ultimately the case. In sales there always needs to be honestly and transparency. A lot of these gyms simply have to rely on volume by design because of the nature of the market and the fact that there are hundreds of options to choose from for customers. The front desk people have to be trained by their managers or supervisors on how to be honest and direct when selling a client a membership. Not sharing or disclosing something (or saying it so freaking fast that its a blurt) is the same as lying. If there is a hundred dollars or so in additional fees or charges - then say so!! Big deal!! It ends up averaging $20 monthly for the customer. (Have faith that you have a good enough product that is worth the asking price!) But when you dont share that, you run the real risk of loosing a customer. I want to lift here because its right up the street from me but now Im so upset that Im willing to pay the unnecessary and shady cancellation fee of $75
My wife and I have tried twice to cancel our account since they closed our gym in Burbank and moved us to Alsip. First my wife was required to drive over 30 minutes to cancel the account in person, which she gladly did. They assured her the account was now closed and that we would no longer be charged. We were charged again the very next month. First we had to call the billing company, who couldnt do anything to help us and told us to call the gym. After a 15 minute hold on the phone, the manager assured us that NOW we would no longer be charged. And now I see that we have been charged again for a third time this month. Needless to say, we are very angry.
Absolutely horrible experience. Make sure you read every word of your contract before you sign it. There are HIDDEN FEES EVERYWHERE! The management doesnt care about customer service after you sign that piece of paper. If they wanted to keep people coming in they shouldnt purposely hide fees everywhere. They will lose several peoples business as a result of not refunding me for a renewal that I never agreed to when the salesmen sold me my membership. Again, read that teeny tiny little print before you give all your money away to Charter Fitness.
This place was clean, now there lacking..Always issues with clean towels...*No towels Dirty equipment*If they have towels there dirty and stink.Too many people sitting in front desk no point to have employees just to be on there phones. SMH 😑 BUT THERE QUICK TO GET YOUR MONEY!
Total reviews rating 4.5
199 Reviews for Charter Fitness of Alsip, IL 2023:
Review №1
2022-06-01This is a great gym I go here every day and I bring my friend every day we are both below 18, I was never told about the policy that you have to be above 18 to bring someone and we both were kicked out even tho I have a membership?. He said we both have to leave. I have never had a problem with bringing my friends. If I would have known I couldn’t bring people I would not have signed up. If people can come after staff leaves and sneak in why can’t I bring one of my friends with me ?.
Review №2
2022-06-21The charter fitness alsip location is my favorite place to workout. The workers are friendly, the gym is clean, and there’s space to do whatever you have planned for your workout. I also like the new open path feature which makes the gym accessible at all times.
Review №3
2022-04-13The assistant manager at this location is completely unprofessional and needs to learn how to talk to people. By far the worst experience I’ve encountered with this gym. Sad to see people represent a company like this.
Review №4
2022-04-13Assistant manager was super helpful in explaining the terms of my contract and helping me with my account!!! Props to the staff for being patient and polite with customers
Review №5
2022-02-08Great neighborhood gym. Ive been a member for over 5 years and aside the business next door taking up parking on the weekends, I have no complaints. The staff is always helpful, the gym is clean and Ive met some great indivduals. The atmosphere allows you to be comfortable with yourself and the new updates and equipment are a plus. Thank you to management and the entire Cfx team for always providing a great experience.
Review №6
2021-05-21Amazing gym and great staff, I went to a couple of gyms before finding Charter Fitness. I was able to find a great personal trainer David who helped me form a personalized fitness plan and guide me through my workouts. The gym is 24/7 open it is always clean and welcoming. I highly recommend Charter Fitness Alsip.
Review №7
2019-09-07Fantastic atmosphere at this location- staff is friendly and facility is clean. The new security system is great when working out in the evening/night knowing everyone has a membership.
Review №8
2021-02-03Almost done with my 7 day free trial and i must say, this gym and the employees here are fantastic. David at the front desk has helped me accommodate to the scene and has been more than helpful. I look forward to signing up this Friday. AND they have GREAT BODY WASH in the showers which you never see at the Planet Fitness or Commercial run of the mill gyms. Love this place and cant wait to be a part of it.
Review №9
2021-03-05Been going to this gym for a long time and it’s only gotten better. When you walk in all you see is people working hard and the staff working even harder. One staff member in particular is Kathy. I see her every morning and she always has a smile on her face as she makes sure the gym is nice and clean at all times. Keep it up!
Review №10
2020-10-15Honestly the best and cleanest gym I’ve come across this far. Though it may not seem much at first glance, the staff really make it amazing. I’m always been met with the friendliest staff that want to ensure you have the best workout whenever you walk in. One of the managers Eddie really goes out of his way by accommodating any requests patrons may have. Would highly recommend