Kerbside pickup
Yes
AT&T Store in Springfield
Categories
Location on the map
Springfield, Sangamon County, Illinois, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 217-546-5588
Site: https://www.att.com/stores/illin...
Site: https://www.att.com/stores/illin...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–5PM
AT&T Store in other cities:
Comments (126)
The AT&T rep Jaden was very knowledgeable and patient with us. She was thorough and helpful.
Great customer service! Jake walked me through the new phone process. 5 star service!
We had an awesome experience today with Jake! Great service and very knowledgeable.
Jake helped tremendously with the process of getting new phones and setting new phones up! He was very knowledgeable and could answer all of our questions and concerns. I will recommend sending others his way!
Gabe was awesome in providing great customer service. He was professional, thorough and honest. He also addressed every customer upon entering, asked what their issue was and told them how long it would take for him and his co-workers to help. He multi-tasked, made you feel you had his attention and followed through with great results.
Jake was great! Purchased new phone and he went way beyond to help me. Ill be back.
We had the best service from AT&T, Daniel Hardin, the manager explained every detail and was easy to understand, we will go with AT&T always.
Our experience with Jake at this ATT store this evening was phenomenally excellent. Jake is a technical expert with incredible people skills. We really need a lot more stars to reflect our satisfaction with this experience! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
We were very pleased with the help and information we received from the manager, Daniel. He was very knowledgeable and professional about all of the cell phones and the services that they came with. He helped us to easily navigate through the confusing world of todays cell phones and services. He showed us our best options for saving money and was even able to reduce our monthly bill, even though we just bought brand new cell phones. We would highly recommend this store for your cell phone needs.
Went to this location because the location near me was out of stock for replacement screen protectors. Although they were busy, I was greeted by Terran he was quick to get me taken care of, very friendly and informative, with employees like him I’m glad to be an AT&T customer. I may just have to make this my new location for my AT&T needs …keep up the great work.
Jake was great! He answered all of our questions and even double checked our bill to see if there were better options. I highly recommend this store!
Jake was great to work with! I hadn’t upgraded in years because I didn’t want to deal with the hassle and he made it quick and very easy! Thank you so much for all of your help!
Terrain is a great salesmen & very friendly & helpful!! My Galaxy s21 5g kept getting hot. Every time I used it, it was only a week old. He took the time to call technical support!! Which tried to help him to figure out. What was going on. In the end technical support said that my phone was under warranty. So they would send it to me at no cost. When I got my new phone. He activated my new one. Even though he was busy. With another guest!! Which u dont find that very often!!
Gabriel was awesome, usually phone stores are the worst especially after the day I had with previous provider. He stayed late and got me set up on a Saturday when he could of been off enjoying his day.Highly recommended this store!
We were immediately greeted on entering the store by Gabriel Owusu who had a great personalty and was very knowledgeable and professional in answering our questions and concerns while assisting us with upgrading our phone and service.Gabriel is definately an asset to your Company.Thanks Gabriel,Tom & Dawn MarchSpringfield, Il.
I ordered an iPhone 11 and brought it in to be activated and a discount applied. I waited 45 minutes just to be skipped 5 minutes before I left. Was there just WAITING for about 40 minutes. Was also purchasing $100 in accessories. I work retail and this was not a customer first customer service experience. This location lost my trust and as well lost a sale from a NEW customer to ATT. Its pitifull. Staff needs to be coached on customer service. My 1st visit was great, but I also was being taken care of by the store manager. He was great. Anyways, I recommend going to a different location if you want quality customer service and fast acting employees.Tarren specifically, is the gentleman who noticed when I came in initially but also proceeded to help a lady who had arrived about 20minutes AFTER I had. And had no inclination of retaining me in store to help make it right.
The associate was great, and friendly, and answered all our questions. My reason for the neutral rating is, I had already been without a phone for a month and wanted the S21 ULTRA, They were out of stock, so I had to get an S21+. Understandably stock can run low or out, but a flagship device like the S21 ULTRA should be available. Also I got the last S21+ that was In stock. Very disappointing, as I have been with AT&T from the beginning. Well actually since it was cingular wireless, lol.
Our experience with Jake was great he helped us very much, we highly recommend him, great guy for at/t
Jake was great at helping us upgrade, despite having technical difficulties out of his control. He stayed late and was patient and thorough- much appreciated.
Jake was absolutely amazing! He was willing to work with a truly difficult situation and help us find a workable solution! We truly appreciate that customer service❤️
Jake was great, helped with everything we needed. I would recommend him, thanks again!
Went in and left with an awesome phone!! The salesman was able to answer all my questions and didnt try to sell me a bunch of stuff I dont want. I like how this store is managed
Tarren was great to work with us! He helped us with my elderly father’s flip phone. We greatly appreciate his patience and kindness
Tarren was a great salesman. He went above and beyond to help me as well as the other couple that was in the store. He explained in detail all my options before I made any change to my plan. I feel that I made a well and informed decision based off the excellent service I received. Thank You Again Tarren!!!
Great store and service! Daniel assisted me getting an Apple Watch and I was very pleased with my experience. He took the time to explain it to me and made sure I didn’t have any questions when I left! Very helpful of him and happy I went there!
Always reliable service and friendly staff that is knowledgable.
Very friendly and out the door quick with a new phone.
David was a great salesman who was very thorough and kind. His kicks were on point. On an unrelated note, we were in and out in a jif! Thanks David!
My service rep was Jake. He was marvelous! Very helpful, explained everything thoroughly. Very friendly & kind. I opened a new account & he was super!
Daniel H is absolutely wonderful. He is so extremely helpful and patient!! We come back to this store because of his genuine belief in great customer service. You will not be disappointed working with him.
I don’t recommend AT&T but if you have service with them this is the store to go to. So much better than Wabash! No wait and nice to their customers!
I had a wonderful experience yesterday. I ordered my new IPhone. Dan and Leanne are awesome. They helped me pick my color and phone case. If you need a new phone, you will be taken care of quickly and efficiently.
Friendly staff. I thank Gabriel for being professional & knowledgeable, helpful, answered all my queries and a smooth service.
Jake was terrific and he helped us with all our needs.
Had dealt with several ATT reps the past few months attempting to fix my phone or get a new phone. Daniel helped me get a new phone while also getting considerable trade in value for my previous, enough to handle the taxes and new accessories of buying a new note 9.Handled in a very professional and friendly manner. Highly recommended and will return here for any other cell phone needs.
Very helpful and answered all my questions. They carry most of the phones you need and are ready to assist with upgrades when youre ready. Good people, highly recommend.
I worked with Jake. He was wonderful. Best experience I have ever had at any store
Purchased phones here a year ago. I was misquoted by the rep on my bill, and the NextUp feature I explicitly stated I wanted was only put on 1/4 devices. Called back to the store to get this resolved as I’m wanting to upgrade, the store refused to help and told me to call customer service and complain.Customer service says only the store can fix it, to call them back.Sick of the ridiculous back and forth, I am also a wireless manager and escalations that COME from a store are and should be HANDLED by the store.
Jake was awesome, helped me and my cousin out a great deal. Appreciate him and all he did. Thanks Jake.
Jake was super helpful and patient! He had two sets of customers and was equally helpful to everyone. Very good experience!
Great experience with everything needing done and Jake was awesome! Recommend anyone use this location and ask for him he is terrific. Great job!!
Daniel, the Manager, is a very competant multi-tasking person that really made my wife and I feel so much better after not getting satisfactory responses from people who had trouble speaking English for well over an hour on the telephone.We had issues with a combined plan that was good when my children were also on it, to plans that were much better for our current needs. Daniel answered every question we had and showed us things we never thought possible, like Direct TV now, that runs off your internet connection and not a satellite. We were very pleased with this in-person visit.
Jake was absolutely wonderful. Great service, knowledgeable, and personable. Definitely recommend!
I had a great experience here this morning. Manager Daniel was quite helpful and very pleasant. This was especially welcomed after my poor experience at the store on Wabash. I will now use this store exclusively. Thanks Daniel!
Recently I’ve considered switching providers and shopping at one of the big box stores to save few $’s... I decided to stick w/ AT&T because the service provided by store manager Daniel H. He has gone above and beyond to help understand my wireless plans, insure I have the best pricing for business packages and his follow-through is 2nd to none! Thx again Daniel, appreciate all your time and efforts!
First time to this location. I called around the different AT&T stores looking for a specific phone hand these folks were the most helpful. I had to work late so I didnt get there until just before closing for them but they still stuck around and took care of me and didnt rush or act like it was a bother. I really appreciated their help.
If you need att service without having to schedule an appointment please go to veteran parkway location and ask for johnny because if you go to wabash you could possibly wait 2 in a half hours plus or will jave to schedule an appointment for another day ot two
If anyone needs help with their AT&T service or products, go in and see Jake. He is super friendly and VERY helpful!!
Went in for new phone. Was greeted by manager Daniel. He was so knowledgeable, helpful, and patient with me. So happy I came to this location! Learning/playing with new Note!
Weve been dreading switching cell carriers but Gabriel made the experience quick, easy, and painless. A+ experience!!
Ken was very helpful and worked thru multiple issues, and spent a good part of his day working on our internet issue, we got it solved thanks to Ken, if you have any issues he and his team are the ones to go to!
Jake from the Veterans Parkway store in Springfield was amazing and so professional!!! We will recommend him and this AT&T store
Looking for new phones, we went to several ATT stores before we found the right group of people to handle our total lack of tech abilities. The guys answered our questions and went aboveboard to make sure we left with the feeling that they were there for us anytime we have problems or inquiries. THANX GUYS !!
Daniel at the store was super helpful and went above and beyond for my family and my girlfriend by traveling to the other side of town. This is our favorite AT&T store from now.Would rate 6/5 if I could
Matthew answered all our question. Helped us setting up options. Very satisfied with our total experience. Thank you so much, I recommend this location to anyone who needs to open up new account here, and also service on current needs.
Daniel provided GREAT customer service. He is very knowledgeable. Wait time is less than 15 minutes in the two times I have frequented this location. I prefer this location over the mall and Wabash locations.
Jake is awesome and patient. Helping me with several issues. Thank you, Jake.
Far and away the best ATT store I have ever been to. The whole staff, but especially Daniel, were eager to help and answer every question we had. I will never go to another ATT store again.
I have a different carrier and dont intend on leaving it but I recently stayed for a week in rural Petersburg, IL., where AT&T was the exclusive carrier. Since I had personal and professional business to conduct during that week, being cut off from the Internet was not a good thing for me. I decided to unlock my iPhone and purchase a SIM card for a pre-paid account with enough bandwidth to see me through the week. Matt in the Springfield store was immensely informative and patient and helped me decide on the right plan and answering my many questions. Thank you! I know where I will go the next time I visit my family in this area and need to connect to the Internet.
This is the Best AT&T Store in Springfield! They are super smart and very helpful. Always have the newest products in stock and help with setup!
Went to this AT&T store after a terrible experience with the one on Wabash and I am telling you that the person who help my son is a very good sell manager, so professional, nice and helpful, I would recommend this place for any AT&T help.
Jake was extremely helpful and polite. It was a pleasure getting to deal with him
Gabe went above and beyond to help with my new phone. He is definitely an asset to your company!
Friendly and polite. Clean store.
Everyone is so helpful and nice here! Daniel went above and beyond for us and we will definitely be going back to this location in the future!
Awesome customer service and will gladly tell family and friends! Danial was seriously the best person I have had at any location and did a perfect job!!!
I didnt end up buying from here, but if there is a need to go to att. This is the store to go to. Helpful people. Less hectic then other att stores. Id recommend coming here for your cellphone needs.
Jake has been so so so helpful!! He’s the best! Thanks Jake!
The people working there are knowledgeable and considerate. All understand that I am a caveman. Kind and considerate, they helped me to resolve the problems I was having.
Jake is the man. He worked for 2 hours trying to help my daughter’s cell phone.
Absolutely the best service and experience Ive had in years thanks to Jake Kerans!!!
Jake was very helpful and patient.. outstanding help!
Jake was very helpful and got us in and out quickly!
Daniel is very helpful and knowledgeable. He went above and beyond to make sure we had the best deal!!
I end up saving money each month even though we bought a new phone, and switched to AT&T TV from DirecTV.
Didnt have to wait for service, we got helped right away. Would recommend to othets
Manager is excellent, knowledgable! He handled multiple customers and new employee training all at the same time.
Extremely customer service oriented, highly recommended recommend At$T. We r not cell phone customers yet, plan to be very soon.
Its a Saturday, sure, but it shouldnt take 20 minutes just to buy a charging cable. Incidentally, my hubby did want me to do this rating.
Service is all about who you get some of the employees are spot-on knowledgeable helpful and friendly others act like theyre doing you a favor
Needed some help with my phone, went in to see Daniel and he fixed it right away, great service!
This store was very friendly and helpful, plus knowledgeable
Prepare to be there for a while as the process does take some time, but its totally worth it.
Always come to this location when we need anything - reliable and helpful staff makes the difference
Great experience with Jake!!!!
High prices and people who stare at their tablet more than they make eye contact with you. They are salesmen and thats about it.
HANDS DOWN BEST ATT Store!! Customer service is 100%
Positive attitude from employees. Paid my Direct TV bill and checked on my phone bill. Very courteous
Great experience! David was super helpful!
Sales guy very helpful knew a lot about the product not pushy very friendly
Tarren was awesome and super helpful! In and out of the store with the answers we needed.
The sales reps ignored me for about a half hour before I left didnt even say hi or anything when I walked in
David was amazing and incredibly helpful!
David was amazing. Ask for him.
Unable to solve simple problems and just referred me to a phone number to call in to fix my issue.
Great place to get your contact list transferred to a new phone!!!
Staff was very nice and helpful, no long waiting time.
Thay allows get the job done for you
AUSTIN DID A GREAT JOB . I HOPE WE CAN USE YOURHELP IF WE NEED IT AGAIN
Very helpful at getting you a plan that is the best for you!
ONE PERSON WORKING LONG WAIT NO ONE ELSE WORKING TO HELP US SO LEFT WITH OUT HELP
Daniel was absolutely GREAT to work with!
No help she didnt have much knowledge
Jake was awesome!!!!
Sales rep.very knowledgeable & helpful.
Most helpful, polite, and accurate service!
Sales, sales, sales. So you know. Busy,bust,busy.
Plan on spending a couple hours here, always a wait.
Staff were knowledgable and helpful.
AT&T is the worst company on the planet Earth
Service snotty smelt like pot
David is awesome!!!
Absolutely rotten and rude
Great store!
Great as always
Slow service
Total reviews rating 4.5
126 Reviews for AT&T Store 2023:
Review №1
2022-03-23Jake saved the day! He was able to troubleshoot and activate my daughter’s phone in Alabama. After we spent several days and attempts to get her replacement phone working at another store and with phone representatives, he quickly worked to get her back on the network and working properly! While waiting in the store, Jake was very polite and professional to all customers. Worth the drive to this store if you have any issues.
Review №2
2022-04-20Jake was absolutely amazing! I had a horrible experience with customer service number that resulted in 4+ hours of torture. Went in the store the next day and Jake helped me get the entire situation fixed and helped me get a new device for my business. If you need phone help, go see Jake!!
Review №3
2022-08-26Amazing experience. Jake was fantastic! Personable, professional, and knowledgeable. Works incredibly hard for you as a customer which was refreshing for a change.
Review №4
2022-08-07Jake with att at store was very helpful and informative. He helped us set up a new line with plenty of information and made it a pleasant experience
Review №5
2022-03-09I was recently at the AT&T store on veterans Parkway in Springfield Illinois and an employee named Jake helped me. I purchased a new phone. My old phone was very old, so it took a very long time to get all of the information moved over to the new phone. Jake was wonderful and patient and helped explain the process along the way. I did not do a review, because I honestly didn’t think about it. However tonight I ran into Jake at a restaurant. He recognized me, probably because we had spent so much time together trying to move my information to my new phone, but he was kind enough to check on the purchase when he saw me. I told him I loved my phone but I was still trying to figure a few things out. He actually took the time at the restaurant to help me with my questions. That was going above and beyond. I am so grateful that I ran into him but I am more grateful that he actually offered me help outside of his working hours. I wish I knew his last name, but I know his first name is Jake (Kearns, maybe?) from the veterans Parkway store in Springfield. He is absolutely amazing and I will purchase all of my phones from him from now on. I am definitely spreading around his name for anyone interested in shopping at AT&T.
Review №6
2022-06-22Kristin Wilson at the Sprinfield Illinois AT&T was pleasant and knowledgeable helping me trade in my old 7+ iPhone for a new 13 iPhone . She made the my shopping experience enjoyable.
Review №7
2022-02-26I walked in the door and Jake greeted me right away. I needed a new screen protector and he was going to get one for me. Before he did that a settings app popped up and I told him this was a problem for me as well. I tried to change the password and it still didnt work. He was very patient and set the password for me. I would not have been able to be that patient or even know how many times it had to be typed in. I had several questions about my phone and he answered them all. The store on veterans parkway is my favorite one. All the employees are very helpful!! Keep up the great customer service!! They are 10 stars for me.
Review №8
2022-06-14Service was good, woman who helped me was knowledgeable and friendly. There was a problem in front of store and so 2 staff members were in the back and were asked by another staff member to wait on me, it took longer than it should have however, I wasnt in a hurry so not really a proble..
Review №9
2022-03-11We went to the AT&T store on veterans in springfield I’ll. We had very good help in this store. Jake helped us with a internet problem with our tv. He call and helped us try to get this problem fixed. He does have very good costumer service. 10 stars.
Review №10
2021-10-16Had a really pleasant experience with this store. The associate that helped us, Jake was super quick, attentive and resolved all of our questions. We have had poor experiences with another carrier and this visit definitely made up for all that stress! Would 10/10 recommend visiting this store for any needs.