Delivery
Yes
Burger King in Gurnee
Categories
Location on the map
Gurnee, Lake County, Illinois, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 847-336-3427
Site: https://www.bk.com/
Site: https://www.bk.com/
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–10PM
Burger King in other cities:
Comments (199)
Stale food both times we tried going there after leaving 6 Flags. They also wouldnt let us add fries to our order without driving around and getting in line again. We had already paid, but wouldve paid again for fries. We were still waiting for our food, my 2 year old wanted fries and I realized I didnt order any. We spent all day at 6 flags and didnt have the energy to argue or get in line again for fries.
The customer was okay. The restrooms were clean. All in all Ill give it a C. The only thing I didnt like was when one of the female workers was giving us our ice cream cones which we had 6. She didnt wear gloves and her fingers were touching the top of the cones. Which is disgusting and unsanitary especially with Covid -19 going on. Attention!! All Burger King Workers Please Wear Gloves When Handling All Food Products... Thanks! An Concern Customer.
Very convenient after Six Flags trip.Pros:-Fair priced-Quick Service-Variety food choice-Hours of operationCons:-Its still Fast FoodOur order accuracy was as exact, except they simply forgot our dipping sauce for the chicken fries.
I got some grilled cheese whopper and it was really good
I just went through drive thru, I got a whopper, an original chicken sandwich, two orders of the 8pc CHEESY TOTS, & two Hershey’s Sundae pies. Imagine my reaction when I get home, & realize that the CHEESY TOTS I ordered, one bag came with 6, the other one came with 6 as well & 4 cheddar jalapeño bites. Not what I wanted. I just called about 5 times, no answer, it goes straight to voice mail. I don’t blame the guy who took my order, but who ever was in the kitchen working tonight.
Apparently they close at 10, that’s not posted any where that makes sense. You pull up to the drive thru where everything is on and looks like it’s open. You wait there for 5 minutes patiently, give up and finally pull around and then finally see that they put their hours of operation on the drive thru windows.. unprofessional. And we weren’t the only ones in line
The order had a couple of problems but they fixed them right away.
If I could go ahead and give a negative star I definitely would. Unfortunately it extremely lacked customer service. Very rude wanting to rush to take the order and snappy plus still had the decency to ask for us to park and wait on the order when they had no cars. Unfortunately it seems like they’re putting wrong people on the window to take orders. The person who dropped off our food was extremely polite. Unfortunately thanks to the person in the window they screw the rest of the team.
This place has to b the worst Burger King EVER!!! I mean this is after everything is open from Covid n they still have half their restaurant closed. Make matters worst the tables they do have available they were all dirty!!! They dont have the Texas Whopper. N ofcourse there soda machines dont work. There employees dont care much either. Stay away from this place!
What can you say, its burger King! They were quick and efficient and had my order right up! Great stop on the way to Six flags.
This place had no customers when I order my meal, so I told him if you can make my meal fresh. Nope got my meal all cold like it had been just sitting there. Now I know why they are never busy.
I had great customer service! I made a mistake with my order but one of the employees working the drive thru was kind enough to change it for! They were extremely kind and understanding. They are also very hard working and get their orders done quick!
Food was good. Wait time was longer than usual but they are short staffed. Customer service was polite.
Weve stopped in a number of times for breakfast before visiting the Six Flags theme park across the street. The food has always been prepared quickly and correctly. The dining room has always been as clean as youd expect with ample seating. I like how you can order a Whopper even during breakfast hours. This convenient location has an indoor playground, so thats nice for kids that finish eating early.
Not a bad place but the service is not the best sometimes. I had an offer for a free impossible from T-Mobile and I redeem the code and put it into the Burger King app but for some reason it still wasnt showing up in the offers so I try to put it in the app again but it already said that I did it so I couldnt do it again. I explained this to them when I got to the window but she kept asking me for the code in the offers but I told her three times the offer is not popping up but I have proof that the offer is still there (from T-Mobile app) which I showed her but still couldnt get it. She just walked away so we drove off. Also I had to spend some money to even get the impossible Burger for free so the fact that I could get it even though I spent money to get it was very upsetting. Called the Burger King in Waukegan and explained what was happened and I was able to get my impossible burger for free like I was supposed to.
This is the worst Burger King in the whole wide world!!!! Rude employees, bad service, horrible food, out dated and always are out of all different items from food to sauces to as simple as ketchup!! Really should think about leveling this place and bulit a new one!
How could you not like Burger King??
Its an empty place! I redeemed the impossible burger here and left so I didnt sit and check this place out. The lady that took my order was nice. But it doesnt include a play area for kids*correction there is a kids play area I just never noticed it before
Food is fine. But bathrooms were all nasty for my son. We left just so he was able to use a bathroom
Fast food so not expecting much anyway, but they have minor issues here as well. App wasnt functioning, they put it in the register and the total was higher, didnt match. Not by much but still.
Bathrooms and tables were disgusting. Asked them to clean the tables and they told me to find another one, I said all of them were dirty so someone came out to clean the table and wouldn’t wipe the seats she said that she can’t because it’s unsanitary, but serving food on dirty tables is sanitary???
They serve thousands everyday . And get maybe 8 orders right . I bought food for my family and they gave half the food wrong . 3 burgers. And 3 sides. They refused to fix it. Extremely understaffed
Super customer service, thank you!!
You may not think k its a big deal, but my grandpa loved Burger King tacos and he passed away. I also love Burger King tacos and this Burger King did not have any. Also gave me a regular chicken sandwich when I ordered spicy. Disappointing...
You could not meet ruder staff than at this facility. I didnt have my glasses with me and the lady at the drive thru refused to help me if I couldnt read the code on the coupon. Have you seen the size of that print!! I asked for help and she said sorry, I dont do that.
They do Xtra pickles. They dont mix soft drinks for a suidide or rainbow i-cee cups. WAUKEGAN. On Lewis 1blk north of Glen-flora
Just wish they took their job alittle more seriously and see that they are serving people who are keeping them employed, I dont need a thank you but food made with just a lil bit more care then what yall currently are would be great 👍🏼!!!
Expensive without coupons. Cold burger, no salt on the fries. And no taco sauce on the taco! Or in the bag. Third time Ive gone here and food was bad.
Food was prepared as asked. Would have been better if the lawn guys with their leaf blowers in our ears was not there as we were ordering.
Waited a while to place order via drive thru. Lady came on then put me on hold again. Queue of cars behind. Not fast service. Lady couldnt understand my question of what brand water they have. Veggie burger impossible excellent.
Disappointed!! No words can describe the disrespect even when your willing to pay for stuff. The bigger African girl & another girl in the afternoon shift are really poor mannered. I suggest skip the attitude. McDonalds is up the road anyway.
Got the order right food was good and fresh too including the fries 🍟 I was very satisfied and happy with them
Bhv. Ng NGhn bnbbbbvynbbvvbvbvbhbbbvvbbbv bvvvvvvvbvvv vvnjjjjbnjjbv
If I could give this place 0 Stars I would. I have been going to this location because its close to my work 4/2 years and nine times out of ten their shake machine is broken. What is really ridiculous is they have signs all over the outside and on the Marquee how their hand-spun shakes are all a 1.99 but yet their shake machine has been down 4 months now
Don’t go there after midnight. I live in Zion and only come here because it’s the only other option after midnight . There’s always the same old guy thats rude and lazy. He refuses service if theres more than two cars at the window. It’ll take a half hour to get your food and with a frown.
Lets talk about the Burger King on Green Bay Road this is the worst Burger King in the world they always screw up the orders they never get the orders right and when they do get the orders right they end up parking us for 30 minutes because they dont want their times to go up in drive-thru and then when they bring the food out the orders always wrong then we have to drive all the way back around and then they have to park us again and because theyre so busy they forget that they parked us I think this is so ridiculous in the managers there are so rude and outrageous and all theyre worried about is their hourly pay they dont care about our customers they always screw my food up all the time
July 4th was a great time until I crossed the street from SixFlags great America and went to the drive thru at this Burger King. My family of five were so excited to just get an ice cream cone before going home. I get to the drive up and had an awkward silence for a good 10-15 seconds before being greeted and than I’m greeted with “ummmmm......can I help you?” I guess I’m more irritated because the way I was greeted was like I was an inconvenience. So I get past that and I ask what size ice cream cones and the answer I got was in a defensive tone “ well, they’re not by size but how y’all they are”. I asked, what is the price because I can’t see it on the menu? Response with an annoyed tone $1.40. I’m confused at this point because she stayed it’s not by size but by height but she only tells me one price. So than she assumed I meant a cup while I’m asking about cones specifically. I wanted to know if they had small and bigger cones. (Legitimate question since I have a 3,10,11 year old so I would grab a small cone for my youngest.) point is there was a back and forth about something so simple but I seemed to be a nuisance. I got out of the drive thru and just went home so disappointed. My kids were even more disappointed since the ice cream shop we wanted ended up being closed. I’ve worked in retail for almost 20 years and this was so disappointing to experience at the end of such a great day. I just wanted an ice cream for my kids and see their smiles.
Burger on 132 in Gurnee says drive thru open 24hrs is wrong waited 15 min NoOne came to the 🎤 phone t o take my order. PLACE (SUCKS)
Drive thru guy didn’t understand my order and tried charging me for more then I asked for. Then when I questioned him to make sure I was getting what I’d asked for he kept blowing me off and shutting the window and not responding and was giving a horrible attitude the whole time. Food was ok not great. I doubt I’ll ever go to that Burger King again.
The drive thru was fast and our order was made the right way
My daughter wants to play in the play area. Play area is very cold and dirty.❄️
Never fresh, always seems like the food was sitting for a long time. People are less friendly than most fast food. Some laungage barrier.Just go when there is no other option.
Microwavable beef burger was not quiet as warm as I wanted it to be and remember why I prefer McDonalds more so. However, this place is near or across from Six Flags and that is the only plus.
Today was a bad day , NO COKE! 🤣🤣Drive thru only, FOOD was hot and was brought out in a timely fashion but no non diet soda/pop. Didnt ask why but whatever
Anxious cashier who had no patience. Soda machine was out of almost every flavor. The flavors that you could choose from tasted gross. Food was ok.
When my family and I walked in, there was NO ONE to be seen up front/near the registers so we used the kiosk option. Upon check out there is an option to pay at the register. Go to the register and wait for someone to arrive. She was having a hard time and asked the other guy there for help. He was no help to the poor girl trying to figure out the issue at the register and when he walked away he was making comments on how we should have just ordered up front if going to pay cash instead of using the kiosk option. When asked if he were the manager and if we heard the comments correctly he said he was the covering manager from another store and did admit to making the comments. Since we were still waiting to pay we informed them we would just like our money and would take our business elsewhere, to a place that was not rude to their customers and we would be back to place a complaint. The “manager” then decided to yell his name was Francisco for when we call/come back to complain. Then kept yelling taunting and provoking comments towards my husband.
Pro: Good prompt service.Con: Cold food that seems to have outlived the allowable holding period.Summary: Basically what Ive come to expect from all Toms King restaurants in the area lately.
As a thirteen year old I genuinely don’t like burger king. The food is good and i never had a bad experience but i like mcdonald’s better lmaooo. 😼
Clean....great smiling staff!!
Went to drive-through late at night. Waited 5 minutes and then drove around because no one helped me. Saw an employee hiding Inside.
I ordered two croissant sandwiches for breakfast one was semi fresh the other one the croissant was so hard I couldnt even eat it obviously made earlier and set there forever very disappointing
The burger and fries were good. service was nice, I dont have much of a complain. The food came on time as well.
Fast service being right across from six flags . Excellent experience.
Bad customer service and manager was rude plus not helpful! I would of gave no stats if i could!
I still like BURGER KING, over other fast food restaurants, but this particular restaurant, is over cooking the whoppers and the meat is dried.and the hamburgers dont taste the same.sorry just perhaps it was this particular day.
The place was clean and the good thing is that the playground closes at the same time as the lobby area so your kids can play there till late the other bad thing is that they have no heat on the playground so your kids will be cold
My favorite place to go! Best food! Go there so many times. Love that they send coupons to use. Saves me a lot of money!
Bathroom broke, no apologies. Whole place smells like poop. Waited long time for a just 4 burgers, and served cold! Don’t bother. Many other choices down the street...
By far the worst customer service.1/02/22. 9.20pm .
One star because they close at 10pm now. Pay your employees better.
Theyre good was pretty good, but a little dry, but good nonetheless, it was a pretty clean restaurant overall and Im glad they accepted coupons in that location.
Staff was very unfriendly.
I work nights so getting a burger at 7am was appreciated.
Mid-Nov 2020 The drive-thru was pretty speedy, and they had a great deal on Whoppers.
Good food, friendly employees, but they sometimes forget to put your chicken nuggets in your bag. Always check bag before leaving restaurant.
Pretty good food and some prices are ok too but they forget to give the right order most of the time you have to double check your order
Its Burger King, its better than McDonalds , its not as good as Culvers, same goes for their service, dont expect much. They are so underpaid its ridiculous.
Your employee Tim had very great customer service skills and quick service we need more like him
The food was halfway decent I wasnt hot like normal though
Well, the food was good we orderd a cookie and their was a wait so they gave us an extra cookie
The service is terrible. Its called fastfood, but you have to wait on average 10-15min for your food.
Nasty food. After waiting 10 mins on a cheese burger an small fry they still messed up cheese burger plain means no ketchup.. smh.. food was also burnt an gross
Place in Gurnee Illinois was fast, efficient and fair price. Could of use a bit more of cleaning in the play area.
Ordered a big fish. The fish was half off the bun with the cheese half off the fish on the other side. VERY POOR QUALITY. Not to mention the fish was over cooked
They do not have the same offers as the other BKs in the area. Their employees appear to really not care if they get the order right. Poor excuse of a Burger King.
The black big girl has a bad attitude toward cu stomer
Not very clean
Always delicious! Customer service is okay
Not as good as I remember
Impossible burger. Fresh and delicious
Decent. 90% of the time i get everytgung i ordered
I literally waited like half an hour just to make my order but thats probably mostly my fault.
Fries are cold and old. Guy at drive thru dont get the order right. Dont bother coming to this one.
The young staff was helpful, and I tried the new veggie burger...not bad!
I always like Burger King and the original Whopper, not the meatless one even though I havent tried it yet.
Had issues with the app using a discount code. The restaurant was unwilling to provide what I was promised.
Very rude people I just went and this lady called my mom the b word
I like it....but they no longer have veggie burger so I dont go that often now...
Good and food i love the Chicken sandwich!
Horrible service and the food wasnt even dog worthy
This is Burger King what else can you say... This Location the staff are somewhat rude and do not check their orders correctly.
Horrible customer service. The lady really needs to learn how to talk to others..
Fast service but they always forget something no matter what it is like all the time but my favorite place to eat
Fast good and friendly
Scissor kick out the biggest thing it’s not the best but it’s all right
Food barely warm and cheese just on it not melted at all
If you post on your doors that you are open for dine in till 11p, then your doors shouldnt be locked at 1025p!
Came and order on 10/19/19, guy at window had Jeans hanging off his a$$. Not professional looking
Don’t use a separate burner for Fish Sandwich. So not for halal or kosher foodie.
Good service and food. Fast services and you get what you ordered.
Compared to other burger kings, the fries arent as crispy and the food is dry.
Why is your shake machine ALWAYS broken down?
The food a lot of the times is coldlooks like it been sitting in there for a while!!not recommended!!!
They charge you for an extra fork smh
I was charged $14 for a $5 order
Actually I hate the employees of burger king because they didnt give me change of $20 without purchase.
Their ice cream machine was broke, so theyre just a worse McDonalds
Great contactless service and great value for the food.
I had a chunk of hair in my food 🤮 That was blonde
2 dollar tacos.. you love em or you dont
Just what one would expect.
One of the better BKs
Good food except tacos beans are gross
Yuck said impossible whopper was the same as a whopper liers
Went to the king of the burgers to find out those tacos are 🔥
The icecream machine was broke and the ice coffee I got was absolute garbage
Consistently good 👍
The Employee didnt let me finish my question... rude and unprofessional service
I rarely went here but now I do. I like the NEW TACOS!!
Love the sourdough double bacon sandwich
Service was quick and accurately made.
Breakfast in a hurry , less than $7.00 for 3 people, with coupons
Gross food. I dont like fast food
It was bomb and super fresh
Its very close to Six Flags so I like it.
Its food over priced for their drinks tho.
Good prep time
The coffee is terrible and its not even available hot
My preference when I need a double cheese bacon burger
Bathrooms were disgusting. food was alright.
Sometimes you have to have a double cheese whopper it just happens
Tacos werent as good as the Zion BK
Out of ice cream for weeks 😥
Whats to say? They gave me food when I was hungry.
Impossible whopper not tasty like bacon king
Rude employees! never comjng back!
Love the 2 4 6 deal.
Not 24/7
Fast friendly service
Good food. And clean store
The staff was friendly, efficient and accurate!
Great fast services
Cashiers werent that friendly.
Cheaper than eating at six flags
Always good 👍
It was ok
Always greeted with a smile
, 9 p. Nck
Waited in line and the system went down ://
Hot hot hot. It was good this time.
Unkempt took to long to get food
Check out my youtube FunWithUs2
Good food
Its the king you get everywhere
To slow with only 2 people in it
Everyone loves whoppers!
Love it
Yes yummy
Real good
Quick food service
Always fresh
Very Nice.
Fast and friendly service
Nice place. Big play place.
Good enough
Best service
Great food
Good fast service
Good service and employees
I loved
Its ok
Sandwiches are good .
Amazing
Love it
Delicious
Always packed
Very friendly
All I was getting was coffee
It is what you expect.
Great
Good
Best burgers
Fast and fresh
Good
Another burger king
Always good
Nothing noteworthy to say
Yum
Burg
Total reviews rating 3.7
199 Reviews for Burger King 2023:
Review №1
2022-07-08Me and my daughter go through the drive-thru we ordered chicken nuggets they should have been eight we get 7 each and on top of that there was no barbecue sauce so we asked for different kind of sauce and we did not get what we asked for the nuggets were cold and old then they try to charge me for extra sauce
Review №2
2021-07-21Employees are rude . Dont answer the phones . Then disconnect the lines when they know they messed up big orders.Food wasnt cooked fully . Rude service.Both managers are rude . Took my recipe and refused My money back since I work with the bar association. Never go to this place ..Poorly owned and managed by ghetto people
Review №3
2022-03-10This is a standard-issue Burger King located near the Interstate on Rt. 132 ( Grand Avenue).The last time I went to this establishment, the food was fresh and hot, and the service impeccable.
Review №4
2021-12-04Eh... all the food was room temperature when I ate it in the parking lot. Before hand I asked if they had hot sauce and the bird hands me a Taco Bell Sauce Packet.I guess u get what u paid for.AndYouWork what you get paid.So do your self a favor and go to the gas station down the road and get a bag of m&ms
Review №5
2022-05-02Close to six flags. You can pick up and go to six flags or can also come here for a quick lunch.
Review №6
2022-07-26This is a ok place to get expensive fast food, that really doesnt taste good with dirty looking teenagers working there.
Review №7
2021-12-19Employees were polite, but the food was terrible. This was our worst Burger King experience. Whatever you do do not order the onion rings. They were so bad we threw them away.
Review №8
2019-05-07Its was ok.. just need to be a little cleaner on the tables especially the bathrooms but overall its a decent BK..
Review №9
2022-02-05Worst Burger King in the area, avoid at all cost, employees are unprofessional, and Can hear them complaining about having to work, not friendly, rude, worst location I have even been to in my 20 years of living
Review №10
2021-06-22The young lady working the drive thru on Sunday 6/20 at 8 pm was absolutely amazing. She separated all the sandwiches & onion rings into meal bags(2 sandwiches & 1 lrg onion ring per bag) and i I didnt even ask her to. It made it easier to put our daughters food to the side bc she wasnt off work yet. The young lady was super nice also. Made sure we had plenty of zesty sauce & napkins. I will definitely be coming back to this BK.