Burger King in Elgin
Site: https://burgerking.com/store-loc...
- Monday:4:15AM–12AM
- Tuesday:4:15AM–12AM
- Wednesday:4:15AM–12AM
- Thursday:4:15AM–12AM
- Friday:4:15AM–12AM
- Saturday:5:15AM–12AM
- Sunday:5:15AM–12AM
Burger King in other cities:
Was the first one in the drive through and received the drinks relatively quick. The boy in the drive through told me to wait at the third window where I proceeded to wait for the next twenty minutes waiting for my food while at least ten other cars got their food first. I went inside and they had to remake it where I waited an additional 10 minutes for my food. Needless to say, they seem understaffed and probably could of cared less about getting my food to me.
I give this store 2 stars because they have not been open in the mornings on the weekends for months now. How can’t they get a staff to open this on the weekends??
Service was slow. Workers had a horrible attitude. Told me to move up to next window and never gave me my order. I had to reverse to go back to the main window after 15 minutes to find out where my order was. It was sitting on the counter and food was cold. Asked for a refund. Last time I go to that Burger King.
Drive through was perhaps a little better than average and they got the order right
Service was absolutely despicable.Not even 1 employee wearing a mask.She had a nasty attitude, didnt apply the coupon I told her I had (before I started my order) they are out of the chicken sandwich, yet its not made known until you order (I was told to hold on, then a few minutes later told we dont have any)At the end, she handed me my card vack with the crumpled up receipt.
Food was typical Burger King, but people were just wandering in a daze like they had no clue how to manage the two customers they had in the store... “We only have one biscuit left” the one girl said 15 minutes after I had placed my mobile order for breakfast sandwiches. “It will be 20 minutes to bake more”. Not a care in the world, just oblivious. I just took whatever bread they had and left with food they had obviously smashed as they put it together. Thanks for taking out your incompetence on my croissant hahahah.
This burger king is very dirty and the manager on duty was very disrespectful wish I could rate this zero stars
My experience with Burger Kings has been a mixed one. I usually go there for their breakfast sandwich and specific croissant sandwiches. While the sandwiches are good, many times the hash browns are cold. Service is nothing to rave about either. If it wasnt for the coupons, I probably would not go there.
One of the employees came out of the washroom (a stall) and did NOT wash her hands. I spoke with the manager on duty. She assured me, as if it was ok; that she worked in the office upstairs. I pointed out the stairwell is thru the cooking area. She ASKED (IF) I wanted her to address the employee. I WONT RETURN EVER!!! GROSS
This is the rudest most distespectful franchise i have ever delt with, i have tried to come here several times before the scheduled close time and they decided to close the business down early. It always seems they want to get rid of the customer rather than to upsell and make more money. Tonight was the tipping point......there were several customers dining inside and when we went though the drive thru they refused to answer when i tried to order a meal in the drice thru. So trying to assume that maybe they shut off the speaker and were sticking to dine in only, i tried to go to the door, only to be greeted by a locked door along with someone that identified as a manager saying that she decided to close early since they were dead, even though there were approx 9 costomers waiting and being turned away in the drive thru as well as trying to dine in. I tried to ask why they were being turned away since they werent infact dead, and she looked at me for approx 5 sec and just closed and locked the door without a word.
Ok location, fast drive through.
I was just there for a quick bite, even though they close at 11, they had already closed up. I waited for one of the employees to come out and they advised their manager told them they were just going to close early. I didn’t realize chain restaurants just closed whenever they wanted on a Friday night.
Not a friendly person at the drive through. Never said thank you. No garbage cans in the parking lot. Drive through has pot holes! Worse Burger King I have been to
I just went to through the drive up and ordered and bunch of food. And received no sauces even though I had for one of everything and said it was fine for the extra charge. I would suggest hiring people people with at least half of a brain stem
The store is open and you can see someone inside but they are ignoring all customers in the drive thru since there doors are locked and can not enter. My family and i and ill the other customer wait well not be back!! Horrible customer service. They also are ignoring the phone as well!!!
Not well kept at all, even for a fast food place. Can’t imagine how they handle the food. Lost appetite and drove away.
Is so so, our food the other night was not that great, our original chicken sandwiches soggy and everything was just kind of slapped together with everything else. Was a little disappointing because usually you cant go wrong with the chicken sandwiches, but things happen.
Asked for a spicy chicken sandwich and they gave me a bacon king and when i asked for a dr pepper they filled it all the way with ice and barely any soda I recommend going to the one near the gail borden library they are way better than this one
The service here is absolute trash. They make you wait in the drive thru line for more than 30 minutes. We also specially stated we have certain allergies and they did not adhere to it for any of our orders after stating it multiple times. Not only is that dangerous but so careless.
Tacos had sliced cheese instead of advertised shredded cheddar.
Really bad service at this place I waited 25 minutes in the drive thru and I went inside and the person inside dont apologize.she said Im the cook and I dont know and she was rude bad service I wont recommend at all.There was 3 persons just chilling doing nothing.
I had an interview with a lady that goes by P the whole interview she was comparing me to other people I dont know and was poking fun at my mental level everyone there tells me she is highly disrespectful and puts on a act when the higher bosses are there burger king yall need to do something about this lady Everytime I go up there I hear her in the back slandering my name Everytime this burger king will definitely never have my business again
Was a little salty we couldnt order any food on the grill for dinner due to the malfunctions that happened in the kitchen.
Typical Burger King location with no real complaints. Staff was friendly and professional. Order was taken quickly. Special requests were handled properly and as ordered. food was fresh, hot and tasted fine. Beverages have free refills with a large selection of soft drinks, sports beverages, and other flavored Beverages and customizable beverage options. Very high tech beverage machine that is self service. Restaurant was generally clean however some of the tables in the dining area were ready to be wiped down but nothing major, it was just toward the end of the lunch rush. Overall the store appeared reasonably clean and maintained. There is ample parking as well as a drive thru.
Amazing service, incredibly accommodating and very competent. Deshanta was very efficient and sweet, I find myself wanting to go back just because of the service alone. great food too, tastes delicious every time.
Very rude people at the drive threw. Yelling thur the drive intercome just because we took awhile to order our food. Never in my life of going to a fast food place iv been yelled at. Never going to this bugerking ever again.
Drive thru only. Order ahead online would be best.
12 35 for 2 only just whoppers nothing else... goodbye
The manager here is the sweetest lady in the fast food industry. I wish I asked her for her name but you’ll know her when she greets you. She went above and beyond when I ran inside to get my daughter a cup of water. Thanks again!
Ive only been here once passing through, not one of my more favorite BKs. Stop this review is based on one visit made on a Tuesday at about 9pm. I was the second vehicle that went through the drive thru, which ended up needing the beginning of a rush for them. While the were several cars behind me the was no one inside. All business was in the drive thru. I actually waited 10 minutes from when they took my order(kids meal, 2 whoppers, and whopper jr meal) and when they took my money. I was then asked to pull up to the next window where i waited while 4 other vehicles got there orders and left. Be the time i got the order it had been waiting over 20 minutes. Oh and when they have me EXPIRED milk with my granddaughters kids meal and i have it back along for one that wasnt a MONTH expired i received a dirty look, no apology, just a nasty look and she proceeded to saunter over(taking him time when she has 5 cars behind me) and pull out 3 more EXPIRED MILK before she walked over and gave me one not expired.She was dressed like a manager but sure didnt act like one. Very unprofessional and very inconsiderate. Avoid this place and go to McDonalds instead.
9rdered online at 10:50am got to the store at 11:05 didnt get food till just after 11:30am. This site needs some help.
They ran out of eggs for the last week they shut down early every day they turn off the lights by 630 7 pm service is ok due to conditions but management argues and tells us there is nothing they can do.
I called to see if what I was going to order can be altered as the app would not let me delete some items. The person who answered laughed and said if we answer the phone so I ordered from another place.
Was awarded extra tacos for having to wait a bit longer in the drive thru due to an unruly customer, BK employees deserve credit for handling the situation well. My food was great, as usual for this location. Cheers
Went there on a Saturday evening at 9pm and the doors were locked even though it closes the dining area at 10pm. We went to the drive-thru and waited a full 3 minutes for someone to speak into the speaker to take out order even though there were no cars in front of us.
This location always gets the order wrong. Today was the last straw, I decided to try the sourdough burger and literally got my burger between two slices of what looked like white bread, not even toasted. Ill have it my way somewhere else...
It seems BK is low budget. They have pics of their sandwiches with this nice green leaf lettuce but what comes on it is the nasty white rind pieces. Its like they buy the stuff other places dont want cuz its the part most people throw away. Anyway, they just have poor quality and I waited a long time in the drive thru for a cold sandwich n the fries seemed like they were sitting under a heat lamp for a while. The fries were warm but not fresh, kind of soft. Non the less it is a poor quality place. Dont expect quality when going here.
They wanted to charge me the full price of a whopper when trying to order just the whopper patty on the side, like they never heard of a la carte before. There was way too much mayo on the sandwiches.
Piss poor customer service. Drove through lady was the rudest person I’ve had to deal with in any restaurant experience ever. Not only did she rush us, she muttered “oh my effing god” under her breath, very noticeably sighing through the transaction. Then she got upset at me because the order numbers changed. How was I supposed to know that? Keep your menu updated or at least repeat the order back to me. When we got to window she didn’t say a single word to us either. Oh well.
Absolutely the most disgusting Burger King I’ve ever “tried” to order from. I didn’t even make it to the window before seeing how nasty and gross the employees were through the window. Going in and out of the building, drinking there drinks with a customer at the register. DO NOT GO HERE!!
Ive come to this bk probably hundreds of times, over decades. The past year, its become terrible. Theyve gotten my order wrong at least the last four times Ive been there.
Whom took the order was rude not only did not inform us for the wait,but told us most items ordered were no longer in stock, voided but didnt offer an alternative. Did not seem like the staff had any urgency providing a quick and efficent service for their customers. One employee was leaning on a fryer eating strawberries, others just stood around talking to eachother, meanwhile a car in front of us is asked to pull forward and 3+ cars behind us waited to pay&recieve our orders. We were asked to pull forward without reason as well and continued to wait for 10+minutes. If we hadnt already paid and wasnt stuck in between cars we would of left. When order was recieved burgers were cold and not even made right, fries were shribbled, items missing and quality of package, food, service are just down right unacceptable. I should have NOT chosen BK as our FAMILY meal tonight. Thanks, no thanks BK. BK corp. Should look into this location immediately.
I dont normally go here but I do enjoy a flame grilled Whopper occasionally! I had a Burger King coupon so I was able to get a Whopper meal with a drink and French fries for 5 dollars and it was delicious, great place for a quick bite to eat 😀
They usually forget at least one item in my order. Never leave without checking your bag people. Not to say the staff wasnt working hard. It is usually pretty damn busy here. Lots of inexperienced youngins working here which isnt unexpected.
Jacks behind the counter could burn water. And when not messing up orders, theyre sitting in the parking lot, bumping their systems, being obnoxious as all get out. Arguments, wack sound systems, and completely ignorant to the people living in the condos right around them.
The service is much better than McDonalds that much I will tell you. They make mistakes sometimes (who doesnt) but not as much as the workers at McDonalds next to them. I wish the manager is a bit friendlier because Im afraid to make a mistake ordering.
Horrible place to go it takes them a while to even take your order, they dont close at 12am they close at 9pm also every time I go to get a shake the machine is always broken what a coincidence. I went today and we wait around 10min to place the order and we left they were not busy inside at all.
Ordered 2 whoppers and fries. Fries were cold returned them , opened up whoppers and they were not what we orderd .One was supposed to be no onions , other was no onions , no ketchup and extra mustard. Both were no onions , no ketchup , extra mustard.Returned the one. Asked why it was so hot in there and they said air was broken . It was low 90s outside.As we were eating , we noticed some if the windows were so dirty it looked like haze outside .
Typical fast food restaurant. Prices are ok, the burgers have more meat then McDonalds (non existent). The place is clean and all you can drink sodas, the norm, are here.
Ok not like it used to be, had to tell them off the broiler ! meat was old and cold. I saw 12 bags of 10 piece nuguts just sitring under the heat lamp, sounds yummmmy dont it LOL
Very friendly drive thru crew in the mornings...They always put a smile on my face! Food is good too! Always fresh!
Manager was friendly but as we were going to sit down to eat they began discussing race and how only black people were allowed in Oak Park. A few minutes later they began blaring rap music using an employees phone...derogatory words spewing and sexual comments. My daughter and other kids were sitting there eyes wide. Wont go back again.
Pathetic service. I would never go there
I would never ever go to this place again! Bad customer sevice ! My food were cold as hell , and I payed also $10 for impossible burger in frys the meal 😞...
Ordered through the app but there tablet dont work so it took more then an hour to get my food and on top they never answer the phone
The food is great but the machine didnt have ice anymore so i was trying to tell them that there was no more ice but a worker just looked at me and ignored me and that was a little offensive idk if this guy was racist because im part mexican
I had an awesome in this restaurant. We liked the superb ambience and the meals. The waiters were super personal. I’m content we eventually decided to try this restaurant.
I have gone 3 times in 2 weeks at 10pm and even though their sign says they are open until 11 they are always closed. Dont waste your time if you go after 10. This is the Elgin location on Randall and south street.
The employees at this Burger King are always friendly to me at the drive-thru! And, Burger Kings food tastes so much better than McDonalds
With my last visit everything was perfect the food was fresh as can be at 11:40 pm. And let me not forget the young lady who was working the window, She was very prompt, and proper.
Great burger, nice and clean inside and staff was friendly and courteous
Didnt order anything outlandish, but I ended up having to wait around 15min (although I think it was actually 20m) in the drive thru for the food to be made. Then they forgot napkins! Very aggravating.
Honestly, its a decent BK. You will get middle of the road service, which is better than some other BKs. However, it is still 3 star service.
Morning Drive thru always goes well, in the evening though it seems like there system is always down. I have gone there 3 separate times in the last 3 months and this happens after 9pm..
I like Elgin burger King
Food was good and hot. Staff was all standing around with 1 texting, while every table in the restaurant was dirty. It was at a slow time of the day.
Burguer King usually has few problems with his food, but in this place the attention today 10/5/19 was the worst, I waited 25 min to recive my order and did not receive it full ... bad service
They were disrespectful and unprofessional and always smoking weed in the back would really like to know how to get in contact with corporate but dont know how so just left a comment
Stopped on my lunch break and I got the new cinnamon toast crunch shake and there was so much cinnamon in it that it literally burned the back of my throat. Ill never get it again and i dont recommend anyone else getting it either
Manager gave me tots for waiting on my burrito
Cashier didnt have a mask, he gaves us the meal wrong and he got piss even though it was his fault
Always bad service and mix-ups. They dont understand English well, and serve with a bad attitude, even though I am always polite with a smile. I wont go back. The food is terrible.
Poor & slow service. Mediocre fry portions and they also failed to give me my complete order. ABSOLUTELY DO NOT COME HERE
Drive thru was a bit slow but food was served hot as ordered. Ive never had an issue at this location
Very nice and friendly staffFast food is just that .But having great staff like they do sets them a part.
Just another Burger King. Pretty consistent. I really dont like that I have to ask for sauce when ordering chicken tenders and ketchup for my fries.
Lackadaisical service, slow, but fries were improved.
Would certainly recommend eating here. Awesome character, delicious dishes, excellent service. Keep up the good work.
Great service! The man at the drive thru was very nice.
I like my burgers here. I just wish they had fresh delicious coffee to make it the perfect place for me.
9 times out of ten my order is messed up and they forget to give me half of it. Sick and tired of paying for food the staff fails to give me over and over again.
Ive never liked Burger King in the past until they came out with the Egg Normace Burrito.Oh wow my husband and I love them !
Visited mid-afternoon. Not busy. Staff was friendly and service was quick. Food was normal/standard BK food without problems.
Food was good the place needed some cleaning. Most of the tables needed to be wiped down. Resturant wasnt busy.
The Whopper had way too much ketchup and lettuce. The Frappe was way too sweet with caramel syrup.
Friendly staff, but always changing. Pop machine appears to run low often. Its Burger King, but they know how to make a veggie burger. This restaurant is clean.
I used the free Wi-fi while getting my 2 for $6 special. Cant beat that unless you throw in a chair massage too.
Good & fresh, yummy and quick.
Im a former truck driver of 20 years and this is by far some of the worst service Ive gotten anywhere. Orders took 10 minutes in a short line and food took longer.
Bad drive thru service!! lazy staff!
The Male Manager workin on Sundays is trash.waste of time. please save your money and time
Fries were stale and cold. Hardly any drink options in machine, seems like it hasn’t been changed in a while.
Burgers prepared my way no problem. All food was hot. Fries fantastic.
Friendly, burger was hot and cut in half as requested, and conscious about covid.
Not the best place to go right now 😕
Ordered with cheese. They forgot. Then hands all on my food. Asked for all new sandwiches.
All I can say is I love Burger King burgers and t tried there chicken sandwich its delicious . Mmmmmmm.
Wonderful breakfast croissants. And the Whopper, regular or Junior, the best.
Fast service and clean tables. You dont have to wait like Mcdonalds .they are slow.
Never open past 8pm... Employees are sitting in the parking lot telling customers there closed... Terribly run business...
Good food and the person at the counter, Brianna was very helpful. Appreciate the service!
Love it
Same as most Bk but poorly served, it can appear as a bother. Needs curb appeal from drive thru and service counter.
Drive thru lady was the rudest person Ive ever met, and also I ordered a large fries and got a small fries, worst Burger King ever
It had a great service but it took a tad bit to get the food. otherwise great overall.
Its a fast food restaurant. Havent had a negative service or feedback.
Good food, reasonable prices
Didnt get my order correctly
I went to burger king for the new fries. I PLACED my order and got the old disgusting fries. Only then I was told there was a up charge for the new fries.that was not on the commercial and the general manager gave me my money back. No customer service ..I will never go back there !!!
The person that took the order was very rude
I had it my way got the 2/6 whopper plus the delectable chocolate chips cookies..yum
They take way too long to prepare your food. Its ridiculous
Please change at manager or close this restaurant because is close always
Gave me food poisoning. Stay away
The whopper and mayo are very salty. There are better choices in other restaurants.
Slow rude, waited over 20 minutes in drive thru for 2 whoppers.
Super friendly staff, clean and a whopper for breakfast. Couldnt get better, in my opinion.
Poor place Dirty and service is to bad people not friendly restroom are dirty the food are over cook and the sodas testing really bad.......I not sure if I go back.
Need more people working there. Guy was doing a great job by his self.
Great clean store. Friendly staff. The food you expect.
Just ordered an impossible Whopper and they forgot to put the walk the meat on it or Patty or whatever the impossible stuff is called
Drive thru tony is the burger king!!!!!! 5 stars great place!
Its ok
The original chicken sandwich was spectacular
I personally dont eat the food but my son loves their fries
Bad service , employees fighting and arguing , cold food totally sucks .
Always are out of Items customer service is slow and workers are not enthusiastic at all.
They have jalapeños for my burger.
Its just your average fast food.
Great food and great deals for a low price.
Good burgers. Staff not friendly
Always order the Original chicken sandwich. BEST BY FAR...
Slow service at the drive-thru and not good Whoppers.
There were closed by 11 i thought it was until 12 manager was rude never going there again
This place is horrible. No air conditioning. No customers inside yet a 10 minute wait to place an order.
Good food cant go wrong with a quad stacker!
The Whopper was good, the staff member was ok
Not a big fan of burger king . Mcdonalds fries never made me ill.
I like this 1. Its all modern & they got my order right.
Worst customer service ever, the coke tastes really bad.
When i tryed to order every thing on there menu the hung up on me
My son loves their French fries
They were very nice and professional service was fast.
Typical BK. Looks like it was recently remodeled.
Place was Clean. food was fresh and hot.
Great food good and hot
I love it.... My favorite since I moved to Illinois last year 👍😉
Food was hot...they are getting better
Fast service food good
Love the food although wait time is excessive
Great deal. The double is delicious!
Great fast food and quick service
Great coffee only 50 cents.
Its burger king, just what you would expect, If you have ever been to one,
Tried the new XL Burger. Impressed and awesome Burger
Good service, good deal on food
Good food, bad service.
Order tacos here there good
Very good
Tacos are super flamee, is the impossible burger!
Would never go back worst service ever.
Quick fast food quality meals.
One of the best Chicken sandwiches.
Slow and drive through screws it up every time
Friendly service and food was as expected.
Food was as expected. Service was subpar.
Dont go ( horrible service)!!!
Thou turely art the King of all thine burgs.
Best place to get those late night cravings
Quick and friendly service.
Always getting your order wrong
Typical fast food
The food was cold
Clean, newer or newly remodeled store.
The food and service was good.
Horrible service, place is never clean
Fast service descent food
Food was hot and fresh.
Gotten love those Whopper
Hated it. Worst service ever
Short of stuff short of service
Very bad service
Good location and good food.
2 whopper for $5
Sheeeeit, the cashier was cute
Good food and price.
Better than McDonalds
Its fast food
Good food
Total reviews rating 3.4
199 Reviews for Burger King 2023:
Review №1
2022-01-30Ordered a spicy chicken sandwich and all the sauce was on top of the bun. Fries had no salt on them at all and they also forgot my sauce. Huge L
Review №2
2020-12-23Great service. Got an impossible burger and didnt not taste greasy or meaty. Unique flavor is a very good way. The ride home with a burger on one hand was the best feeling at that moment. (I dont advice driving with a burger on one hand. The mozz sticks were delicious. The marinara was not good.
Review №3
2022-02-22Drive thru menu not lit up so couldnt read it, person taking order said to goto the second window the yelled for me to backup to the first window, didnt give us any straws for our drinks, never coming back to this location
Review №4
2022-04-26Some black lady there was screaming she has cancer and taking her rage out on the workers who do so much for her somebody DNR HER SHE IS SPREADING LIES ABOUT THE WORKERS TO HER HIGHER UP I WATCH THE WORKERS BECAUSE ALL SHE DOES IS SCREAM AT THEM THEY DOMT DO ANYTHING BAD THEY ARE DOING THEIR JOBS TO THE BEST OF THEIR ABILITIES I DONT LIKE THIS SOMEONE DO SOMETHING!!!!!!!!!
Review №5
2022-03-24I am not sure about Burger King anymore. The buns are just not the same and the cheese tasted like the cheapest fake cheese slice I have ever had. They have one napkin for 3 meals and it was a very small napkin. It almost seemed to me like they were buying things outside the Burger King supply to save money.
Review №6
2022-06-08Service was great the young lady who took our order was so nice.
Review №7
2022-01-29Not as good as how it was on the 80s, they used to grill the meat by order, it came juicy and tasty, now is dried and sadly, restaurants arent as clean as before. Isnt worth the price we pay for that food...
Review №8
2022-06-29My burger bread was stale and the burger itself was just gross full of grease and my fries are unsalted just pitiful
Review №9
2022-04-07Literally the worst burger king ive ever been to. ive been to burger kings across the nation and this takes the cake for the worst one in the country.
Review №10
2022-05-03Absolutely awful. The burgers havent gotten even smaller and the bread was stale. The burger wasnt even big enough to cover all the staled bread.