BJ Grand Salon & Spa in Springfield
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Springfield, Sangamon County, Illinois, US
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Site: https://bjgrandsalon.com/
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–4PM
- Sunday:Closed
Was charged an additional $15 to blow dry and “straighten“ my hair after my haircut. My hair was still wet at the roots and wavy throughout. Had to go home an restraighten it was a flat iron that actually gets hot. I am sure it’s very stylist dependent, but I selected one with a “higher level of training” and yet she had a straightening iron with no heat. Will not be returning as it was a waste of time and money.
I Love coming to BJ Grand!! To me its like a 2 hr. mini vacation. It is always super clean and relaxing. Katie does a great job on my nails and always answers any of my questions, no matter if I think they might be silly. Thank you Katie and BJ staff, keep up the great work!!!
I went there April 8th to get a full removal and a week later my hair was back, like I never even got a wax. I had not got around to call them due to my work schedule so I called them today. They told me I was pass the grace days and they couldn’t do nothing about it. I’ve been going to get waxed on the regular and I’ve never had this problem before. Normally after getting a wax your suppose to go back 4-6 weeks later. My hair was back a week later. Paying $95 plus tip is a bit much to have hair growing back a week later. I wouldn’t recommend no one going there. I had a terrible experience
Very unprofessional. Do not work here. Doesnt even train newcomers and lets them go after 3 days. Lets you go over the phone...Im telling everyone to stay clear of this next ghtmare of a business. You actually get people who wants to work when so many people are living on unemployment. A true shame!
It is expensive, but its worth it. You get what you pay for -- excellent service and excellent results. I recommend Crystal Barnes and Crystal Merritt. They both take the time to make sure they understand exactly what your expectations are and always are willing to go the extra mile to be sure youre happy with the results.
I called to get a shellac manicure. I was told it was going to be $33. I thought that was a little pricey, but kept the appointment. Katie got nail polish on my skin, and didnt clean it all off. Then I went to check out, and was charged $36. I stated that I was told it was going to be $33. The receptionist said in a snotty way, Sorry, but thats wrong.
The one on 6th street is the best! Front desk people greet you with a smile. They double check on your appointments and make sure they set it up correct. While your waiting they dont stand at the front and gossip like the one out west. It runs much better on 6th street. When I went to the one out west at times I would wait 5 minutes after my appointment time for service. This hasnt happened at all with 6th street BJs. When your buying products the girls on 6th street know or quickly check for you on prices. They check and see who takes care of you and ask would you like the credit put on your stylist or did someone eles help you? At the one out west one of the nail techs had told me about one of the hair care product which I purchased. I asked the girl to give her the credit and she told me it should go with the person who does my hair. After messing up three appointment times over three months I moved with the 6th street BJS. Ive been very happy with the service.
I had the worst experience Ive ever had at a Solon at BJ South last week. I dont usually complain because we can all have a bad day, but I experienced a hairdresser with a nasty attitude and even worse customer service. She actually cut my hair when I told her not to, she kept trying to bully and badger me into what she thought I needed and she threw a hairbrush at the mirror when I asked for her to use a pick on my hair instead. She should not be at a high end salon, treating people like this. 🙄 Never again!
Total reviews rating 4.4
80 Reviews for BJ Grand Salon & Spa 2023:
Review №1
2022-07-26Kylie has been cutting my hair for a few years now. She keeps great conversation. Makes you feel comfortable.Shes the best!!! I recommend her to anyone. Ive never been disappointed with my haircut.
Review №2
2022-05-03This was the first time getting my haircut in 12 years, and Im so glad I chose to go here. Heather was excited with me, patient and understanding about the new cut jitters. I LOVE my new style and would recommend this place to anybody!
Review №3
2021-09-13I’ve been to this Salon 3 times now. The first time I got just a cut and it was fine. No problems there. But then I went back a week later to get color done. I showed Jessica what I wanted a blond with a reddish-Auburn color highlights. I said more then once I wanted more blonde then the red color. When she was done I was a orange hair with some few blonde highlights. So I left and by the time I got home I called the salon to complain. It was a very hard thing for me to do because I’m just not that type of person. It’s hard for me to complain about things. So the lady at the desk said her manager said to come in Free of charge to have more blonde put in. So a few days later I go in and have it fixed. (By the same lady, Jessica) and AGAIN I walk out of that salon with red hair and a few blonde highlights!!!!! The only thing she fixed was the orange color. She made it look like The Auburn color I asked for in the first place. Still no more blonde!!! I left and cried on my way home. Will not go back to her again.
Review №4
2018-11-26I love this salon. The staff here are super professional and they really emphasize education. Ive come here for years and cant recommend them highly enough. These are the types of people Id trust to fix another salons mistakes.
Review №5
2017-10-30Javita and staff are always great to me! Javita is that special person who cares about everyone especially her clients! She makes you feel (and look:) like a Billion Buck$! On a side note, BJs always offers you complimentary beverage when you arrive and makes you feel valued while waiting.
Review №6
2022-05-25They are really creative with nail art and color. Their massages are really relaxing.
Review №7
2021-07-26Jessie B was a breath of fresh air. She was so professional, so quick and so kind. I cant give her enough praises honestly. Just go see her for all your waxing and facial needs...you will not be disappointed.
Review №8
2022-05-24Very friendly staff however they are not familiar with African American natural hair. I received a deep conditioning/flat iron. It took forever.
Review №9
2018-11-08It was the best treatment I have ever had. Everyone was so great. My haircut is better than any I ever remember having since my hair was long. My hair has always been fine and thin. Hard to fine someone that can do it at all. Thank you for giving me a brighter day. Like the brows too
Review №10
2020-09-29Ask for Haley!!!! Perfect eyebrows every single time!