Very rude. Called for room n got way overcharged. They were no help resolving it. Mold in bathroom showers terrible. The whole building has a musty smell.
Staff are very friendly, service has been excellent and very clean place. We came to check in, and they let us know it would be a 10 minute wait due to sanitation guidelines. Absolutely fine with that and we actually got to see them sanitizing and cleaning.We had a king size bed, couch, TV, and fridge. Room is beautiful and quite large.(see pictures) plenty of space for a couple getaway or a small family with kids to stay.They have their hot breakfast open again and Im sure it will be delicious in the morning. We will definitely be staying here again any time we come to Danville.
Very nice hotel, would stay here again! We had a 1 - 2 queen beds room. The room at was nice and vanity was outside the bathroom, which was also a plus. The water pressure for the shower rivaled my one at home. The upgraded tap keycard system also shows this hotel is staying up to date. And lastly the Receptionist was really nice to us even though we checked in at 11pm.
Positive: Modern, kind staff. Negative: Poorly designed: frosted glass in shower visible to the bedroom? Shaped like a long u-shape with elevators at one end only and almost a minute to walk at normal pace. Ask for room near elevator if you have trouble walking. Took exit but it lead me outside
Convenient location and friendly staff. The room walls were pretty thin, we could hear when the people in the room next door were using the bathroom. :(They also didnt refill the breakfast items. We got downstairs for breakfast before 9am, and all of the hot items, juices, and bagels were gone. I completely understand not cooking a fresh pan of eggs when breakfast service is almost over, but I would have expected them to at least keep the easily-restockable items refilled until breakfast service was over.
Hotel was dirty. Lobby food bar was not clean & food was stale & disgusting.My room was dirty, carpet needed cleaned, bed linen(comforter) had soiled spots on it. Bathroom had so much dirt in corner I could grow a plant. Paint peeling off the walls in the bathroom.
Staff is always very friendly. Rooms are nice & clean. Our room did not have a microwave our last (2) stays. Our last stay they put one in the room this time they didnt bring it up to us or call us. Our room only had one towel also. If it wasnt for those (2) things we would of had another excellent stay.Great customer service usually.
I didnt get a chance to I booked the room for the day before new years eve when we arrived and went to check in told us that the Jacuzzi was not working in the room I booked.... They said they called me and left a message I never received a message or had a missed call from my phone.... We didnt want another room for the price with out the Jacuzzi in the room.... Very disappointed ☹️
Nice friendly staff clean rooms an pool good breakfast
Positive: Comfortable bed Negative: We were accused and charged for smoking in the room even tho neither one of us smokes. We tried to reason with the manager to get the charge reversed but were told they wouldnt do that. I would sleep in my car before Id ever stay at another Best Western
Positive: It was close to the job Im contracted for. Negative: There was no room service, no microwave in the room, and they sat my requested linens and towels on the hall floor outside my room.
Amazing hotel and the staff are always smiling and laughing. Clean and well kept inside and out
The room wasnt very clean when we got there, it smelled musky and nasty. We left the room cleaner than it was when we arrived. The beds were not comfortable at all, there was blood splattered by our bed which was disgusting, the ac sucked, we werent able to connect to the wifi, our room keys gave us nothing but hell all night long. We had to either leave the room with something in the door to keep it open or have someone from the front desk use an actual key to let us inside our room. Worst hotel experience ever.
The room that half the kids and I had was in good condition, clean, and comfortable. Though some electrical sockets didnt work.The room my husband and other half of the kids had wasnt cleaned, the toilet wasnt attached to the floor, the doors didnt latch shut, and only a couple of sockets worked.So, its hit or miss. You might get a good room, might not.
Check was a nightmare. They demanded $200 deposit. Room stunk and whole hotel seemed dirty. Way over priced
My stay was great and a great job to 3rd shift front desk lady Shelly for getting breakfast out early for us that leave for work before 6am the breakfast was amazing she is a true life saver and she was very sweet. the guys that are staying are very upset that tomorrow is her last day this week and I hope she works the next time Im there cause her early breakfast was #1
Everything was nice and clean besides 1 pillow had a stain, but there were 3 other pillows that were very clean. Only other complaint is in a 2 queen bed room, only 1 wash cloth. Everything else was great!
They still are using covid as an excuse not to clean rooms during guest stays so if you want clean towels you have to exchange your dirty ones for clean ones at the front desk and you have to empty your own trash cans, A bit like having to self check out at Walmart. But we have experienced this same service at almost all other hotel chains that we stay at. Its time to get back to business.
Positive: Staff, breakfast and room were all excellent. Negative: We loved everything about our stay.
One of the better hotels in Danville Illinois not saying much because its Danville but it is decent here
Positive: Location was good, although it was a busy road. All restaurants on same street. The lady at front desk offered to help me carry luggage up stiairs. Negative: No elevator to the second floor. The breakfast area was small, especially when overrun by children.
Nice motel and very helpful staff. Was a nice size room and it was clean.
Clean rooms hot water and comfortable beds alot of positive, I personally did not have any issues with this place definitely would stay again
Heres my honest review :) We had a good stay overall. The inside is newly remodeled. Our room was nice and clean. The only issues (not even really issues..just things I wished were different and why Im only giving 4 stars) were that there was no elevator...so this meant multiple trips up and down stairs to carry in luggage and unfortunately there were quite a few people checking in so it was a bit congested. If you have a lot of luggage or large suitcase like us as we travel for work or if you have a family member who cant climb steps this could be an issue..and it makes it rough after a long day.. Also, they dont have comforters/duvets on the beds which I thought was a tad strange. They only have sheets and these thin felt type blankets..I got cold and ended up asking for another blanket and the kind gentleman at the desk provided me one. The ladies in the morning were also nice and helpful. For the price it was worth it overall. If we were passing through we would more than likely stay again.
Walked in looked in drawers one was filled with food left from previous customers. Stuff all over floors - candy, lids to bottles(water, Pringles, Gatorade). Pop left in fridge which I left out for them to take when I had them come clean the food out of drawer while we went to diner.. Coming back and noticed the bed skirts on both beds were stained the curtains had stains and left over something on them. Bathroom smelled as though someone prior to us smoked in it ( I’m allergic to smoke so my whole stay I had a headache). Turned on the ac and it blew dust dirt and who knows what out at me. Crumbs of I don’t know in closet.Not to mention when coming up stairs to our room the two employees cleaning rooms were complaining about another guest that was asking for more towels and used some colorful words when complaining.Safe to say we will never stay in another Best Western after this one.
This was the perfect spot to sleep over. Close to the freeway, but not too close. SUPER clean and quiet. Great breakfast in the morning, and close to all kinds of places to get some grub.
Positive: Staff helpfulness, room size, great king bed-comfortable, refrigerator. Negative: Stained bed pillow, severely stained drapes, awakened 4:30am by quarreling family -very loud, lengthy and quite disturbing. We actually feared escalation.
This hotel has cameras everywhere. They hide the switch and routers in the maintenance closet so you can see the cameras but they are there which is a very uncomfortable thought because if you cant see the cameras then where are all if them? They could be in your room, which was confirmed by management that they have video surveillance and multiple rooms at the facility which I believe is illegal but who am I to speculate. Follow your first instinct and mine was to book in book out quickly. There were homeless people running and yelling through the halls, a strong smell of marijuana, and a drink guy and his girlfriend screaming at eachother down the hallway. Worst 60 bucks Ive ever spent. Worst experience ever. Hotel staff say they will not be refunding me for my nights stay so I took it to the corporate office and it was approved. Thanks for my money back and the nightmares.
I loved the pool at this hotel. The helpful and accommodating staff made us very welcome, and took good care of us. I would definitely stay here again anytime we are back in this area.
Great experience from check in to check out. Very clean and bed comfortable with nice pillows. At check in front desk clerk was amazingly friendly and helpful. She suggested the restaurant pictured and gave us directions. I had to call her because I’m not good with directions😂 and she stayed on the phone as I read road signs where we were.👍👍 for customer service!!!! Next morning just as friendly clerk. Continental breakfast was good.We would definitely stay there again!
An excellent smaller Best Western property. Very clean and well kept motel. Very helpful staff. Tastefully remodeled and updated. Much better than average breakfast. The beds were very good and all the room amenities were fine.We found this Best Western on a return trip from a convention in Ohio by accident last October (2017) while traveling late. We made a point of stopping there again on the return trip this October. We plan to stay again next year when going in both directions
Oh my goodness! This is the most pleasant motel that we have ever stayed in. Both front desk receptionists, Kayla and Danica, were extremely helpful, cheerful and attentive. They both performed their jobs well, plus went way over and above to accommodate everything we requested. The room was clean and included a nice desk and refrigerator. We were able to use the printer, copier and microwave in the lobby. The breakfast was great and the decor very tasteful.
Nice motel with clean rooms and awesome staff. Will stay here again when passing through the area.
This was a very clean and tidy motel. Room was very nice with a refrigerator. Bed was comfortable. Shower was great! Staff was very helpful. Breakfast food was presented well and very good. Easy to find. Only drawback is it is not pet friendly. If I were traveling without pets in the future it would be my first choice.
Me and my sister stayed there a couple of nights ago. The room was clean and comfortable. Front desk lady Jessica I believe her name was a little rude. She was on her phone and rarely answering questions i had about the nice hotel. Ill only recommend new front desk clerk!
Positive: Good quiet location not far from interstate. Staff was nice and had a good hot breakfast. Room was small but clean
My husband and I checked in here on Monday July 13. The night before I’d stayed at the hospital in Lebanon IN for a bladder infection and we wanted to get closer to home and I needed a place to rest for a few days. I don’t have any personal experiences with the staff was because I waited in the car while my husband checked in. He said they were nice and helpful. We got to the room and I fell asleep instantly. I slept the rest of that day and all of the next day. the day after that -Wednesday July 15-, I also slept a lot then got up later in the day and enjoyed the tv in the room. We left today Thursday July 16 and I took our things out to the car while my husband checked us out. We drove all the way back to Springfield and we are now back home after a three week road trip. I won’t be updating my reviews as much now that our trip is over, but we might take another trip towards the end of July, though that trip wouldn’t be as long. If you’re interested in our journey over the last few weeks you can click on my profile and see it there!
We stayed here April 19th, 2021 and again May 5th, 2021. Both times we received amazing service!! They went above and beyond.Definitely recommend.Very clean! Nice location and good rates
Very friendly staff. We checked in after the cleaning staff was supposed to be done and gone for the day. the room we were given we were told was listed as clean. When I open the door and found that it had not been touched and put it out to the manager on duty; she immediately gave us an option of an upgraded room, or offered to clean the other room if we wanted her to. She was willing to go the extra mile to make it right.only drawback I had was I was pulling a trailer and some people dont leave enough room to get past, thinking that there was side by side parking on both sides of the driveway near the main entrance, when in fact the area close to McDonalds is actually nose-to-tail, but is poorly marked.
There were ants huge ants. No hot breakfast. Nice rooms. The bottom bed side sheet was very dirty. The huge ants was the worst.
This rating is based on the fact this place is considered a 2 star hotel. With that said, they do everything right. It is clean, the beds and linens are comfortable, the decor is updated contemporary. They have a complimentary breakfast which included white a few options. And the kids lived their outdoor pool.
Room was decent price. They had a nice full breakfast or both cold and hot items. Rooms a bit dated but beds were very comfortable. A few snacks to buy at the counter and a few drink machines. Pool is out door, a bit small but does the trick. They have a few lounge chairs as well. Rooms face trees so not worrying about road noise.
My partner and I recently booked a stay at your location in Danville, IL. We paid a bit extra because we wanted a spa tub in the room, and we also read pretty good reviews about the location. However, upon arrival we noticed that the carpet was extremely dirty in the hallway, covered in cigarettes. I’m a pretty optimistic person, so I convinced my partner that this was still a good idea. We got into our room and it was decent. But then we started to find insects on our towels and our ceiling. I then went to use the spa tub, which was dirty, and when I went to turn on the water, the handle fell off. The staff was friendly, and I feel really awful giving such a bad review, but it’s just not acceptable given the price we paid for the room. I am officially requesting a full refund of my stay at Best Western Riverside Inn. I would not stay here again and I advise others do not as well.
We had a very enjoyable stay at this Best Western. It was a short stay. Really just a pit stop. We slept comfortably and had a free warm breakfast the next day. The staff is the highlight of this hotel. I had left my tablet in the room. Housekeeping found it and turned it in to the front desk. They then called me to see how to get it back to me. Since I was too far to return, they FED-EX my tablet to me. I am appreciative and very grateful for their integrity and honesty! Thank you Best Western Riverside Inn Staff :)
Definitely a hidden diamond. At first glance you might be discourage to stay here however, the moment I walked inside I thought I was in a top-notch five star hotel. The staff was extremely polite and friendly. The facility is extremely clean. The rooms are definitely one of the more comfortable and cleanest hotel rooms Ive stayed in quite some time. I recommend if youre in Danville this should be the place to stay.
The pictures on the website made this place look great but it’s not. Got a room and walked in and smelled stale cigarette smoke. Didn’t want to complain but when I started looking around the floor didn’t even look like it was vacuumed. I give it a 1 star because the beds were fine but not great. My 18 year old daughter was scared to walk out to the car because of a bunch of guys hanging out in the parking lot drinking. Won’t be staying here again. 👎
The room was clean, comfortable, and quiet. Everything was in good working condition. The bed was comfortable. I cant comment on breakfast because I went out for breakfast. I have stayed here before and I will most likely stay here again. There was only one small problem: getting hot water late at night for a cup of tea. No microwave in the room-- ok, not a big deal, Ill just go down to the breakfast area . . . no microwave there, either, nor any other source of hot water. The employees let me use their microwave in the employee area.
The rooms were just fine minus an uncomfortable bed. Location was good. However, they were doing construction on one stair well so we were told to use the other. The following morning both stairwells had construction going on. Hand rails removed, with guys sanding down the walls and dust and dirt everywhere. When I called to ask about moving to first floor or a refund for our last night the manager seemed completely apathetic and told us we will just refund you, when will you be out of room because housekeeping needs to get in there. I found it to he very rude . So we got our refund and stayed in a different hotel. Wont be using this hotel again.
Checked in late at night. No issues at all. The room was great and very clean! The front desk guy was very helpful. The to go breakfast bag was nice for landing early.
Little mix up checking in but it was resolved and staff was apologetic. Decor was very trendy, clean and breakfast was good. Only bad thing was the outside door did not lock. Anyone could walk in the hotel. I would stay again.
Friendly and courteous staff who were always busy keeping the dated and worn out facility as nice as it could be. No elevators but its only 2 stories so its not that bad. Had the strange odor that typically follows people of the Indian background ..I think its the curry..all in all not such a bad place.beds were good..pillows were fantastic and the shower head made me want to waste water..awesome !shower
Very clean property. My latest complaint stands company wide. Need to do a better job for breakfast even though this one is better than the last stay we had a week ago in Newport Tennessee
Wouldnt call it a suite.. But nice clean room. Very pleasant staff. Nice breakfast. Quiet.
The rooms are clean and staff was polite beds are fairly nice Jacuzzi is good to relax in not much of a riverview tho all and all i would stay again
I love staying here!! The rooms are awesome!!! They are very luxurious and have everything you need: iron, fridge, hangers, a desk to work at, hair dryer, and the beds AMAZING!!! I would recommend this hotel to anyone!! Plus the staff are great and theres a gas station right next store, and plenty of places to eat in walking distance!
Hotel was recently redecorated and looks fresh. Our room was clean and the bed comfy. We enjoyed the shower, which had great water pressure and a good showerhead. Had a nice conti breakfast spread in the morning.
Our room was nice and clean we could tell it had been recently renovated we liked the choice of colors. Breakfast was one of the best motel breakfasts we have had. We will definitely stay here again.
Clean and updated,the staff were courteous and friendly. The hotel was quiet even though its on a busy street. The breakfast bar was top notch! The price was her reasonable.
The room was very clean and looked new. The shower was enjoyable. The cherry on top cost that the breakfast was actually acceptable. Best value out for a hotel room I have ever had.
Shelby and Rebecca were great! I was in a very precarious situation and they helped me to the best of their ability. The room was clean and comforting. The breakfast was better than a restaurant if you ask me! Thanks again ladies!
Nothing real fancy but very clean and quiet. Room has nice decor and looks up to date. Breakfast was surprisingly really good with a nice selection. Would return next time Im in the area
Positive: I love how clean and nice it is and i also love the location. Negative: No
Absolutely very nice clean perfect hotel and will stay again thks for wonderful service
You can only cover up so much of what a hotel used to be. You can tell it was recently remodeled but, whoever did it also did a hack job of it. They do have new beds etc. But not fridges I opened mine up and it was atrocious inside so if youre looking to use their fridges I would stay away. I would say this is an alright place to stay for the next one to two years. After that alotted time may the odds be ever in your favor.
Id give a better review if the gm would have returned my email. I just thought it lacked the amenities and friendly service at the desk for the price. $355 for 3 nights?! And breakfast should go later than 9 on weekends:)
Best motels going.Their breakfast is number one the best anywhere. The rooms were outstanding in size. The cleanliness was next to godliness. Hands down the 87.00 was deeply work every penny.
No hot water when we were there. Owner only took 20% off and did that grudgingly. Limited seating in the breakfast area makes the McDonalds next door the most favorable option. Gave it an extra star for the comfortable bed.
I am driving to Minneapolis to take care of my ill mother, and had to stop for the night. They were convenient to the freeway, walking distance to McDonalds, and they had Covid-19 protections in place. I felt like they cared about my health and the health of their staff. Thank you.
The room was clean, comfortable and recently redecorated. Breakfast was included and offered a great variety. It was a very nice stay!
The room was very clean and beds were comfortable. It appeared the hotel had been updated recently. Staff was friendly and accomodating. Very satisfied with the overall experience.
I’ve been staying here off and on for the past three weeks for work and I can’t say enough how pleased that I selected this hotel! The rooms are well above what I expected for a 2 star hotel, the complimentary breakfast is quite extensive compared to most, location is ideal not only due to the immediate highway access but also it is less than 10 minutes away from the hub of businesses located on the north side of town and is right at the beginning of the businesses on Gilbert just south of town...but the asset that truly sets this place apart is the staff. Everyone was so friendly and willing to help in any way they could. They always greet you with a smile and genuine “hello” even when just passing you in the hallway. Danica and Kylie at the desk were AMAZING! Always greeting you with a smile, taking the time to learn your name, making you truly feel so welcome and appreciated. If you are staying in the Danville area, I can not recommend this place enough!!!
It was dirty and expensive. I chose the king suite w jacuzzi tub but once we got into the room, I could tell it had not been cleaned. The tub had dead bugs in it. Throughly disappointed 😞I wont be back!
Great place to stay in Danville! Really good complementary breakfast where you can make a creations like this!!
I usually dont write reviews, but I thought it was needed, check in desk was awesome, very nice guy; the room was perfect and they have blueberries growing right outside! awesome place.
If you are staying in Danville Illinois for any reason this is the place to stay. The price, comfort and staff far exceeded our expectations. The staff was very helpful and courteous. The room was very clean and breakfast had a wide selection of options.
I completed my reservation on line late one evening. Two days later, after received a survey on How I like my stay, it was discovered that the website booked my reservation that same night instead of the date I had chosen. When I contacted the hotel directly, their response was, Sorry there is nothing we can do. That was an internet special and all of the commissions have been paid. The next time I will stay anywhere else other than Best Western!
Best Western Riverside Inn located in Danville Illinois is by far the best hotel that I have ever stayed in. It is very clean, staff is very friendly, courteous, and professional, the owner is wonderful, and it is close to stores, restaurants, and attractions. It has been remodeled with a modern look and serves a wonderful breakfast every morning. I highly recommend your staying there if you are in town. You will not regret it!
Corporate policy. Sucks...no elevator. no wheelchair (roll in shower) room with 2 bedsRoom was nice.. people were nice. Old hotel cant fix old design...
Very clean, with friendly and exceptionally customer service driven staff. Im in hotels most of every week for work and these folks are on their game.
A basic hotel - but well done. The staff was nice. The building is well-maintained. The breakfast has some variety and most everybody should be able to find something to eat.
Rooms are ok. Staff was friendly. WiFi is good. But this hotel demands $150 upfront for cleaning deposit. Thats additional to your room cost. Way to much.
The rooms are standard but worth the price. Our breakfast was good with a nice selection of food. I was surprised that the back door to the facility was not secured.
Clean, friendly staff, nice rooms, good breakfast. 😊
Very nice place. Rooms are clean and quiet. Front desk guy-Brandon, was very nice and hospitable.
Berry cozy beds ... The staff is amazing, we needed a room after traveling quite a distance we had no reservation but they got is a room asap! The breakfast is very good as well!!!❤
Very clean hotel, especially for that area of town. Staff extremely nice and accommodating. Modern decor and really enjoyed the jacuzzi suite.
Beware of bed bugs. I should have checked when we got there but didnt see anything on the reviews. Worst experience at a hotel ever
Positive: Staff was friendly and helpful Negative: A covering of some type along the east would be nice to cut down on some of the traffic noise
If you are even midly sensitive to chemicals, DO NOT GO HERE. I was offered 3 different rooms, all reeked of harsh chemicals that smelled like bug bombs and febreeze. It took me almost an hour of standing in the lobby to get a refund (beware priceline! Also, Best Western customer service is awful- got hung up on by Rick and yelled at by Mike) 2 hours later, Im still dizzy & getting a migrane. Im never going to a Best Western again. The only redeeming point was their poor receptionist, who did her very best to work with a terrible beurocracy to get me a refund.
In stayed few nights, was fine. Until I received a rude call from Danaka front desk clerk. I was told I was smoking I my room, when I was burning an incense. Because, it smells spoil in the hallway. She looked at me and said she smell smoke coming from my room. I told her she can come see for herfelf. then I was told if I didnt put the Incense out. I will be put out. so needless to say. I would have stayed their for at least 2 months at 100 a night. u do the math. but because of Danaka I will never stay their Agai ........
Hotel is an older hotel but everything was updated beds were comfy pillows fluffy clean bathrooms McDonald’s located directly across the street and our stay was very quiet
Wonderful service and awesome breakfast
Friendly staff clean rooms and bed was so soft as was the pillows. Within walking distance of several fast food or Mexican restaurants
Please invest in some blinds. Sheers are just that. SHEER
Very friendly, caring staff. Beautiful rooms. Best FREE breakfast by far during our 13 days on the road!Thank you!!!
Really good h otel, very comfortable for just the one night we were in Danville. Had name of very good place to order and have food delivered, too. I would stay there again were I out in that area.
Room was nice and food was good. Service workers were amazingly nice, but I went out to make a phone call in the stairwell and bugs were everywhere
This hotel is small, but very cleanRooms are spotless, everything works perfectBreakfast is excellent, and the staff is great
The little motel that could. If you want a HUGE room and lots of bling in the lobby that you will never need, then this is not the place for you. But if you want to have a nice night sleep with a very clean room, then this will work.
Was comfortable and clean and convenient for where we had to go. I would suggest putting the chip reader on the counter. Had to use my cash because I wasnt going to reveal my debit number due to security issues
The place was nice and clean the desk clerk was friendly didnt get any sleep due to the heater kept making noise slipped in the bathroom injured my shoulder trying to take a bath and the water wasnt very hot breakfast was clean and very organized they have a pancake maker that makes small pancakes but the potatoes and biscuits and gravy just like Mom used to make that I thoroughly enjoyed advertise room for $65 theres not exactly what was quoted when we got there
Clean rooms, friendly staff. Very pleased. Would recommend. Comfortable bed too!
I was very relaxed and loved the hot tub my husband Rob surprised me....hotels are nice. But there is no place like our home
I think this was a great hotel. The rooms are BEAUTIFUL and probably recently upgraded. Very modern and clean. Definitely the best hotel to stay the night in Danville.
Nice rooms. Very comfertqble beds. The only reason I wouldnt give it five stars is that they need to update their tvs to allow for an HDMI hookup.
Great Place other than the 2nd night I was there a large box van parked next to the hotel that had a hazmat placard that smelled like chemicals and the A/C unit on the van kicked of an on all night long until the Van started its diesel engine at 6am and left
Clean Clean Clean! Great staff, quiet, comfy beds. Breakfast was great, very well put out and kept full.
Nice clean room, good internet. Not much food selection close by. We would stay there again.
Very nice and clean. Bed was comfortable and staff was polite.
Clean nice stay. Great breakfast
Nice room, slept threw breakfast, the area looks a bit rough but had no issues
Its not great, but not bad neither! No indoor pool. It could use some fixing up. Nice furniture though!
AWWW WE ENJOYED OUR STAY!!! ROOMS WERE VERY CLEAN AND COMFORTABLE!! EVERYTHING IS CLOSE BY!! NICE NEIGHBORHOOD!! THE RECEPTIONIST WERE AWESOME AS WELL!!! I RECOMMEND ANYONE TO STAY HERE!!! LASTLY THE BREAKFAST WAS DELICIOUS AS WELL!!! THANKS FOR EVERYTHING!!!
Clean, friendly and a good price. The breakfast was ok for one day but it neededto be restocked.
Friendly staff. Clean comfortable room. Better than usual complimentary breakfast.
Its got a nice pool and I had a good experience
I was very impressed with this hotel. It was very clean and a good shower.
We were pleased with our stay at this hotel. The hot breakfast was very good also.
Nice, clean hotel, friendly staff, great breakfast, and excellent customer service. Very affordable too.
Rooms are very nice and clean, friendly staff, good breakfast, good rates. stayed on 12/22/17
One bath towel for a king bed, needs attention love.
Nice and clean, comfy beds, friendly front desk staff.
Good breakfast, clean and well maintained room with help by caring staff. What more can we ask?
Location was perfect for visiting distant family members, rooms were nice and clean, and service was always readily available.
House cleaning banging on our door at 8:42 am to clean room and check out is 11:00 am And very rude people, I will never stay there again .
Stayed 1 night very clean and quiet.
Nice and clean, exceptional staff, and a big selection at breakfast. Not as expensive as I would have thought it would be.
Beware of Charges - my experience was that they charged a fee for smoking in a room that wasnt smoked in... beware that if 1 room on the floor breaks the rule - apparently they charge the whole floor... NEVER AGAIN!
Staff was very curtious and rooms were in great shape. Continental breakfast was alright.
Rooms were nice, recent renovation. My only complaint was how early the room service came in the morning.
Tv didnt work in 1st room got moved .
Hotel was clean, staff friendly and competent. Enjoyed the clean, heated pool!
Bed was comfortable but I guess you can not count on breakfast or hell even coffee. Nothing in morning!
The staff was quite friendly and helpful. A great value, and I slept well.
Very clean. Nice staff. Busy motel close to interstate 74.
Rooms ok, breakfast ok, everything looks slightly worn and old.
Nice and clean. Good breakfast. Great staff.
Clean, modern, quiet room. The mini-Kuerig in the room is nice.
I enjoyed my stay. Every thing went just . No problems.
Certainly slept comfortable. Not the newest place Ive been, but, seems like they try
Rooms were very clean and very helpfull staff
This hotel is always a great place to stay. Comfortable and quiet !!
Great motel. New remodeled . Clean place
Fair basic services
Good customer service and my room was very clean
Everything is so clean and nice here. The workers are very friendly
Hotel was OK, not a good value. Cheap hotel should have been less expensive.
Accommodating to big truck and very friendly staff on a late night check in. Thank you.
Good place to stay for the night. No issues with check-in or the room
Nice clean room. Got restful sleep.
Nice. Clean. Was a little noisy from room down the hall.
Very nice room and jacuzzi.
Nice staff nice clean rooms
Clean, but no secure door to outside.....warm water, not hot for showers....scratchy towels
Very enjoyable. Couteous and helpful staff. Good breakfast.
Clean, comfortable and friendly. I would recommend Best Western Riverside in Danville, IL.
Our room was clean and refurbished. Check in pleasant.
Good room, very good staff, breakfast ok.
No smoking or pets
Friendly staff, very clean nice rooms
Is old but Is clean Excellent staff
Comfortable, clean, good breakfast, helpful and friendly staff.
Great place to stay. Clean, modern, affordable
Very clean place. Nice free breakfast 😊
Clean nice rooms,friendly staff
Great stay, very affordable and comfortable. Reccomend.
Room was amazing for the price!! Will be back
Super modern super clean. Will definitely stay again.
Great remodel....slept good...wonderful breakfast
Modern looking decor, friendly staff, clean room..
Eh, was okay but honestly in a really sketchy area
Friendly staff and nice rooms.
Nice hotel with a modern look highly recommend.
Great service clean rooms!!
The room was very clean & spacious.
Good location. Plan to stay here on my next trip to this area.
Good place to stay at clean and priced right.
Remodeled, clean, good breakfast, great staff.
Clean, the staff is very friendly.
Nice stay.Amber had good suggestions for dinner.
Amazing staff , great food and cleanliness is outstanding!
Best experience ive had at hotel in long time
Great location, great facility, minimal parking for trucks
Nice clean rooms
Very nice but somewhat dated needing maintenance.
The exterior is not much, but the staff, room and community area are excellent.
Your basic hotel, nothing to write home about but not too gross to stay in
Positive: People Negative: Not really
Awesome place! Great service and staff!!
Total reviews rating 4.1
199 Reviews for Best Western Riverside Inn 2023:
Review №1
2022-04-22I have stayed here for years. This hotel is definitely due for an update. The guest are always loud really late and early in the am. Ive posted a picture of my bedding and have suggested they get duvet comforters. No microwave in the room, old not so clean mini fridge.
Review №2
2022-06-01We had a terrible day traveling & thankful they held our room. However, when I called to let them know we wouldnt arrive til after 11, they never mentioned there was no hot water. At all! We did get a price cut & the beds were comfy. They do charge $100 to your credit card til they check the room that you didn’t steal anything. Said it’ll be refunded in 24 hrs. No furniture in rooms either. Just beds to sit on.
Review №3
2022-04-30Have stayed here a couple of times. Some of the minor details regarding the decor are a bit dated (e.g., the old-school phones in the rooms as well as the bathroom layout which reminds me of Super 8), but most of the decor has been updated. Its clean, the breakfast was good, and you cant beat the price.
Review №4
2022-06-20It was great!!! We swam in the pool both days, watched the cable/satellite! The only thing we werent happy about was the hot water for showers was a little warmer than Luke warm. The only complaint. Everything else was great! Breakfast was pretty good too and all day coffee for the coffee lovers!
Review №5
2022-03-05I stayed here for 3 nights on a work trip. The hotel staff was friendly at check in and even showed me where I could park as the lot was very full on my arrival. There was a hot breakfast available with coffee, juice, some fruit, pancakes, eggs, gravy and biscuits and sausage. The room was clean however; I was surprised to see a shortage of towels in the room. I would later have to ask for more towels as my room was not serviced at all during my stay. My room did not have a microwave but there was one in the breakfast area for use which makes me believe none of the rooms have them. The water pressure in the shower was good however; the drains would make a loud noise when not in use for reasons unknown to me. The overall cleanliness of the hotel could use some work as the floors were always in need of vacuuming and housekeeping carts were in the hallways for hours at a time with no housekeeper in sight.
Review №6
2022-05-28I have a big family event once a year on memorial day. My family drove six hours and we had originally eight rooms booked at the best Western Regency in on Lynch Road. This hotel has been without water for a week and didn’t tell us until we came to check in. I chose to stay at the best western Riverside Inn and the rate was double and they had no handicap accessible rooms. The front desk person (Teresa) was amazing she showed me three different rooms so I could have an idea of what I was paying for and after I told her my story she called the manager and got us a great rate I don’t have to drive back home six hours. She made my day unbelievable!!!!!!
Review №7
2022-04-23This hotel is very close to where I live a couple towns over and I go here just to get away for a night or two, the beds are very comfy like sleeping on a cloud and the rooms are magnificent. I got a suite last time, and for the price I was overly impressed. Very high luxury room! 😘
Review №8
2022-04-12Positive: Nothing Negative: Waited till we got there said the spa wasnt working. They tried to call. No they did not. Said would refund, received a $25 refund for $--- a night and couldnt use the spa tub. And then had to wait for the room to be checked if it was clean
Review №9
2022-05-15This is better than the other Best Western in town, but for this night they wanted $500 for a room on the app. Not worth that by any means. Parking lot is not consumer friendly. Staff was ok the time I stayed here for $120. This whole area is way overpriced and the town is not worth the price being paid. Go to Champaign. Much nicer, safer and more consumer friendly. There are a lot of restaurants near-by, but good luck getting to them without the locals being asshats on the road getting there.
Review №10
2022-05-17Our bathroom smelled so strong of cigarettes it was like someone was in the room smoking. This is your very run of the mill dated hotel that makes you feel dirty.