Bath & Body Works in Aurora
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Aurora, DuPage County, Illinois, US
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Site: https://www.bathandbodyworks.com...
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:12–6PM
Bath & Body Works in other cities:
We had the opportunity to shop at your store located inside Fox Valley mall in Aurora, IL. We were so impressed by the friendly customer service we received at this store. I would specifically like to mention the outstanding service provided by your Assistant Manager BRIANNA who went above and beyond our expectations in ensuring that everything we bought was nicely gift wrapped. She also suggested me to get an app and as a result we were able to save even more.WAY TO GO BRIANNA!!!
The store had a “buy three, get two free” on body care. I asked a clerk who turned out to be the manager if there were exclusions. Standing in front of the hand wash bottles, Bree points to the aromatherapy items. I then get three hand wash bottles and add two body lotions. As I go to pay, I am informed by Bree that the lotions cannot be combined with the hand wash. Then she proceeds to lecture me that hand wash is not body care. It is annoying and frustrating to be misinformed by the manager and then be blamed for the error.
This is inside the mall, fyi, which was confusing, but its a nice mall. Great store. The store is on the middle level which is actually called the lower level. It was hard to navigate. The lowest level is actually called FC in the elevator which stands for food court.
Cashier Extremely rude 😡.. I forget her name but, its white, fat, shortly🤔was working Tuesday April 2. Around 6:30 pm wont be back again to this location. She got mad when I asked for paper bag instead of plastic bag. She just looked at me like saying wfyw. Thats the way I feel. But it was another girl with very nice manners 😊👍.
So freaking frustrating. The cashier was mas she had to work laye and wanted to leave, yep, thats how my experience started. I Tried to use my app coupons the RUDE cashier said she couldnt get them to scan so too bad for me. The total came to 14.59.. I gave her 15.59 she then looked at me and said, you know that the 15 will cover it. No kidding! I then had to explain that I wanted a dollar back instead of more change. This confused the heck out of her. I mean it completely baffled her. Never. Go. To. This. Location. Ever.
Happen to step in with my mother, she was looking for some hand cream, very very nice service we were treated as we were buying the store, they informed my mother the difference in the items they offer and allow her to try them, they offered me some also FOR mens ofcourse, and while I never thought of a different I. Hand creams it dose not matter for me, its a cream to help with dryness but going back it was a very nice experience to get out standing service.
I found exactly what I wanted and more, thank you! Plus was asked if I needed any help while I was looking around, thank you! Also at check out they told me about a coupon in their app so that was super awesome they mention it so anyone who has their app can get it. Thank you!!
Worst experience ever manager was extremely rudeI had left my phone at home and had a lot of coupons that were expiredI just asked if she could still accept it . Instead of saying she can’t she saysWhy do you think you are so apecial that I would do that for youShe said several inappropriate comments after that on how that I was no one specialInstead of saying sorry I cannot acceptAfter few minutes she says ok if you bring your coupon back I can adjust but you have to bring all 50 pieces that you are purchasing backI told her I am only buying today because I have to give them as gifts todayI can bring my recipe to get the adjustmentShe says I don’t have the time here to go over your receipt and do the adjustmentsYou are ridiculous she says to meThe entire encounter was extreme arrogant and rudeI don’t think she deserves to be the manager at allI hope bath and body will take some action in respond to this
Total reviews rating 4.6
128 Reviews for Bath & Body Works 2023:
Review №1
2022-04-20Found most items I was looking for and picked up my online order. Employee was helpful with fragrances.Some nice sale items.
Review №2
2022-05-28Definitely thr best place to go for a gift. Theyre always having sales & treat loyal customers well
Review №3
2022-04-26Love this place for assistance with making a great smelling couple and new home, car products are spectacular
Review №4
2022-03-01Amazing employee engagement, without being overbearing. Love this store, love the associates that work there!!!
Review №5
2021-05-30I had a wonderful experience at this store today thanks to Celeste! I called to inquire and then visited this store about replacing a faulty wall scent I had been gifted that was leaking. Celeste was so friendly and helpful! I didn’t know what the scent was called and she went around the store finding the correct one to replace it! She had such a bubbly, welcoming personality and really cared about me having a positive experience! Thank you! :) We will be back!!Kellie, Tina & Paige
Review №6
2020-12-05I came on candle day around 11:30 & I was out of the store at 11:45! The staff was amazing and was doing so great with trying their best to have everyone maintain the social distance requirements. They were extremely clean as well and took their time to clean the cash wrap in time for their next guest! I know things are crazy and I also work in retail in this mall & I just want they employees to know their kindness isn’t going unnoticed!! Shout out to you guys!!! Will definitely be returning.
Review №7
2021-07-15Everytime I go, I find something I love!! The employes are also very nice! 10/10 would recommend signing up for the rewards program!! Today I got this super cute candle holder for FREE (with my rewards) and stocked up on my favorite candles!
Review №8
2022-04-10Love BBW here. Always stocked, clean and the employees are helpful
Review №9
2021-06-25I dont have to just mention one person because everyone was equally nice to us. I take care of a special needs man in a wheelchair and the entire staff was very accommodating. Ive shopped at this location several times before. All great times! Highly recommend this location.
Review №10
2021-07-31I love BBW. I bought the buy 2 candles get 2 free deal. Its a shame that you really arent getting those 2 candles free. Thats false advertising in my opinion. Yes, you arent paying full price for them. Otherwise great smelling long lasting candles.