In-store shopping
Yes
Bath & Body Works in Alton
Categories
Location on the map
Alton, Madison County, Illinois, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 618-463-1264
Site: https://www.bathandbodyworks.com...
Site: https://www.bathandbodyworks.com...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–6PM
Bath & Body Works in other cities:
Comments (105)
Two staff members gave horrible service. The first felt the need to debate the fact that my item was an online only item. As we were discussing where I purchased the item another sales associate asked me to move so she could check out the people behind me. I wanted to exchange 2 items because the hand soap would not open and I did not see the importance of the debate she stated and purchase more Christmas presents. So, once the two staff members treated me in a manner that was not welcoming I left that store without my problem with my items unresolved & no Christmas purchases. I will not spend my money were I am not valued as a customer 😤. The next day I went to the Chesterfield, MO store and was given the best Customer Service ever. I will never return to the Alton store 😒 because of horrible customer service.
The staff are always friendly and helpful.
My wife loves to get various scents from bath and body works, but this particular location seems to suffer from the same issues that many of the stores at Alton Square do.. the selection is a bit minimal and behind schedule. Good value, as always.. great staff.. but the lack of stock brings the experience down.
Great deals. The people are friendly and helpful. The E-mail coupons are really good too!!
Nancy and crew are a very friendly group of people. Helpful in many ways. I love the aromatherapy collection.
I ALWAYS have a wonderful experience in this store. The ladies who work there are so kind and helpful!!
Can honestly say I dont think Ill be going back. No selection. Way too many people working to have not one ask me if Id like help w/anything. Way too expensive for the stuff that was there.
Absolutely love all the new scents and appreciate all the sales and coupons! Employees at this store are super friendly and helpful!
The store is nice and some of the clerks were nice. But I felt like I was being followed and watched while I was shopping by one of the clerks. Wherever I was she was either a few steps behind me or over to the side of me. I know I wasnt dressed fancy due to a spur of the moment idea of shopping at B&BW....but the clerk needed to stop following me and help other customers.
They were well-stocked and had plenty of staff to assist. I bought one of their car air fresheners and I love the fragrance.
This place has great very fragrant products. My only gripe is they dont really let you sample them. I mean I brought in my own steel bathtub and water to start bathing and trying things out and as soon I disrobe they ask me to leave and you cant be nude in public
I love going in here, it smells sooo good! I always go in there during sales and stock up on hand soap and wallflowers. Our house always smells so good and the employees there are very friendly and helpful.
If you are trying to get cheap candles, then go back to Walmart. Just remember, you get what you pay for. These are not cheap. They are very well scented, and last quite a while if burned correctly. There is usually a deal online, so there is no reason anyone should be paying full price for anything in this store. I go to the candle sale every year, and buy at least 15 candles each time. I LOVE their scents!!! So well worth the price!!
I love my hometown b&bw!!! Especially love your seasonal plug ins!!!
I love this store! My favorite scent is by far pumpkin pecan waffle!
My favorite store. Im a fan of scents and smelling good. 🙂
My favorite place to buy shower gel.
The Alton Bath & Body Works was pleasant experience. The women who assisted me were very helpful and congenial. There was vast verity of products in stock and everything I want was in the store.
Staff at this location are always friendly. Store is stocked nicely.I enjoy shopping here.
When they have their sales they are awesome I try not to miss them I am always able to find something from air fresheners two candles to my personal needs of smelling good like the store😁😁
They do not participate in the rewards program. Wont shop at this b&b again
The workers are true exceptions to the word customer service, they go over and above the call of duty to assist you and they can even remember you‼️
This is a nice place with nice emoyees, but its really small. I prefer a larger store with more to chose from.
Love this place & we will b back! All the employees were very friendly & helpful!
This store has tons of soaps hand soaps lotions etc. Great people working there. Very helpful and kind.
Shop there several times a year. I love it!
Smells amazing! Great products! A little bit pricey but great products!
Best skin care products and smell great at the same time
The ladys here are always nice and eager to help in all you needs
Its the perfect place to find lotions, perfumes, candles, and othet similar products. Prices are high compared to Target or Walmart
If you go their best to find out sales and coupons online you can save alot. Great smells come from here!!
Always stop carrying the scents that I prefer, though I always try to help me find something new that I like
Good sale going on. Love shopping here sales ladies are always very nice.
Love shopping at this store. The cashiers are a great help and love the scents and the deals that you can get.
Great deals
Its a small store but they have what you want. Friendly customer service.
Serve help good. Nice sales. Like there products.
Employees was very nice and helpful and reminded me about store discounts in the store
Enjoy their fragrances and everyone is so nice!😀
I loooove bbw but the alton il location never has much of a selection
Great, friendly service/staff!! Great deals going on now, too! Overall amazing, & satisfied
I deliver there product n me my wife absolutely love all there produce.
It was nice & they were very helpful and friendly.
All the employees were helpful and pleasant.
Great place to shop in its almost like an adventure
Friendly staff. Helpful in finding what you are looking for. Love the foaming hand soap!!
Friendly and helpful staff join their e mails get tons of coupons!
Smells amazing. Wife is happy
Smells wonderful in the store and awesome help too!
Great sale today.
Always smells good and everyone is pleasant and helpful
Tooooo much to choose from!
My wife bought some plug-in scent deals and a few candles
Always fun to shop at Bath & Body!
My addiction I love the employees too!
Sales....
Associates are very helpful, an enjoyable shopping experience
The Ladies that work here are always friendly and welcoming
Friendly, helpful staff & wonderful products!
Very nice store and reasonable prices
Great smells. But, is it healthy? I dont know.
Always something worth purchasing.
We like there lotio s its not oily .
Great customer service!
Good place for women and those seeking gifts for women.
Excellent customer service 👏 👌 👍
They closed at 7:30 but online says 9???
Well stocked and friendly workers.
Had fun..
Great store very helpfull
Great displays and helpful employees!!
It was ok they ran out of candles tho
Good product and a good price.
Amazing!!
Like how they are handling the covid situation.
Place smells awesome, love the candles
Best. Store. Ever.
I love Bath and Beauty Products
My wife , loves this place.
Loved it! And loved the service! 😀
Good selection and service!!
Found my smells GUD
Had a great experience..
Really nice things there
Reasonable price
Smells nice!
Great sald
All Good
Walked past it in the mall
Ok
No comment needed.Is what it is!
Oh my gosh! Love!
Awesome
Luv bath and body
Smells amazing
Total reviews rating 4.6
105 Reviews for Bath & Body Works 2023:
Review №1
2022-04-30Havent been to bath and body works in a very very long time. Im talking about in years. My best friend kept on telling me she wanted to get their new fragrance Butterfly. I was like okay. I happened to go the mall and seen their display, it was so inviting. My daughter smelled it and asked for it. A week later (Thursday) I purchased it. Were hoping they get more of their lotion (body cream) in soon, thats the only thing we havent gotten in the Butterfly.
Review №2
2022-06-07Not sure whats going on with their body creams. I used to smell it from a mile away. Now I literally have to sniff my arm, cuz I dont smell anything. If they reduced the amount of scent they put into their lotions and body creams, Ill just give Victoria secrets my money from here on out.
Review №3
2022-07-22So many yummy smells and tempting products to purchase. If I wasnt good at self control I would have bought almost all of their Halloween selection. They have a lot of neat stuff.
Review №4
2022-08-21Its a great store. Theyre very attentive and helpful which makes it easy to get in and out when I need a last minute gift.
Review №5
2021-11-02I shop here for myself and for gifts for others. I am in love with the wall flowers. I have them in every room of my home.
Review №6
2022-06-23I went there for their Hand Soap sale and the sales lady Lisa assisted me in all aspects and made the shopping experience great!
Review №7
2022-09-15I love new look your lotion and ready love the strawberry shortcake love😍
Review №8
2022-08-16Some delusional grown woman wanted her followers to come write bad reviews because all she does is want to start drama 😂 patheticccc 😭 girly should get a job instead of trying to “expose” people.
Review №9
2021-10-26The staff was so friendly and helpful. Katy was so sweet and knowledgeable. There were some great sales too.
Review №10
2022-09-12The only place in the mall worth going too.