Kerbside pickup
Yes
AutoZone Auto Parts in Joliet
Categories
Location on the map
Joliet, Will County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 815-722-3053
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:7:30AM–10PM
AutoZone Auto Parts in other cities:
Comments (123)
Poor customer service.Lazy staff.I will stick with Advanced Auto Parts!
So I went in to ask if they could replace the brake light bulb in my car. Online reflects they have to look it up and if they can and have the staff then they will. First guy passes me off to the next. Next guy says he doesn’t know how to do it. Then he says because of the corona virus they are not allowed outside. I would be ok with that statement if autozone had said that on the site. At this point he could of just said no one was available at this time to do it or hell he could have even said they can’t do it on my vehicle.
The Manager was not very helpful. She pulled a clerk, who was helping me to help another customer. Then when he was done with the other customer, he had to attend to other customers who were waiting in the cashiers line. It took an hour to get a pack of tail lights. I do not understand why the Manager and Trainee couldnt handle the flow of customers on their own and had to take my clerk away.
Came in a couple days ago and the cashier was very courteous and helpful. Very attentive to detail and thorough with his explanation on some issues I had with my ‘17 Audi Q5. Fernando I think his name was ? 👍
Great auto parts sales, excellent service! They have a car scanner code box that help you determine what parts you will need to change or have a mechanic replace & change to fix your car engine.
Will not be coming back to this store. The first time we came here we were sold parts for a completely different car, and when we came back to get the correct parts, the exchange took over an hour and cost even more than we originally paid. Some employees do know what they are talking about, but the majority (and even the manager) do not.
Alfredo L. is the man to see if youre having car trouble. My stress level was a bit elevated until I pulled in to AutoZone on Cass street. Alfredo asked a couple of questions, clapped his hands together, told me to pop the hood and the rest was History🍹🎉✌🏼
Willie ramiro Took care of me today and I was treated really nice and give him a race I when in store with a radiator hose problem and janet Contreras and willie ramiro help me find the hose i needed glad to fix the problem. Happy customer
The lines are long and maybe only 2 people working. Excellent service on replacing my windshield wiper
I went to purchase ArmorAll and picked it myself. Cashier asked Cash or credit card. I said cash and was being directed to another cashier. Told him never mind, Ild pay with 💳.
They have very slow service if there are just three customers in the store be prepared to wait however they are very resourceful and fair
Autozone has lost a very large amount of customers due to their poor service and low knowledge of parts. I ordered a alternator for my vehicle and they said they would call me when it was in and never did. As well as their staff giving my family the wrong parts on 3 delegate occasions. I would not suggest going here to get parts and to go to another auto part store. Very disappointed.
Jose Calderon was very helpful and very polite. He was very reassured.he had great customer service and knew what he was doing.
Horrible experience!!! Do not go here. Needed a battery and the man at the counter told me he would not perform that service offered on the website. His name is Willie. Please pick another location with people who care about the customers and company
Not a very good experience I asked to check my alternator to see if it was okay the lady that helped me had a mouth full of food check the alternator said it was fine which it wasnt poor service always have to wait
Amazing. They helped me with my van and even put the wipers and fluid in. Thank you auto
Been in Auto Zones in many different states this place is the worst. Bad service. Good at not updating points. Bad attitudes..Go to New Lenox Auto Zone and its totally the opposite. Service is excellent every time.
Janet contrerasI was so glad to make it to Auto zone on cass street and call in the store and told the young lady about the noise on the car and to come to find out no oil was in the car so she was nice enough to check the oil and it needed 3 quarts.
Great inventory, great service
Ok was dealing with a associate because I was looking for something. He was VERY unhappy, was upset that the part I needed was moved somewhere else by management, was talking disparagingly about another employee, and was using profanity all the while. It was very unprofessional, and I said to myself that I would never come here again.
Terrible service. Employees were complaining since I walked in the door & when I asked them if they knew if a certain oil was for a skid steer I got attitude & a “How would I know, I don’t own a tractor.”
Horrible no one helping stood in line for 20 minutes while staff walked around looking lost. Left and went to OReillys.
AutoZone is losing grounds on customer relationship Im Be going to AutoZone for many years they lost sight of their customers they used to have reward program they managed to butcher. It to death makes it totally useless need to go back to old ways
They are just hiring anybody at this point and with a attitude not personal staff at all
The team was very helpful and nice, they Changed my car Battery. I felt like I was in and out so good job guys!
I loved this place because they cary the finest muffler bearings known to man. But please tell me why I have to wait in two lines every time.
Autozone ALWAYS has the part Im looking for. They have never let me down.
Called in about a drum for a car got here and they closed instead of telling me they were closing soon .. bad customer service all around
This AutoZone is way under staffed for the amount of clients that line up to get parts. They need to get it together at this location, it takes way too long to get help at this location. I hope greedy corporate staff takes a look and gets these guys help soon.
Yes they were able to help us
Willie ramiro the best ever !!! He does a real good job !!! Always helping people to find their stuff , very good attitude !!!! He’s the best !!!!
I like the convenience of the place. Normally they will have what you need. But theyre prices are ridiculous. Shop around.
I dont recommend this placeOnly certain salesman know what there talking about.
Janet Contreras was very friendly and helped me get what I wanted super fast. Very helpful!
Helpful customer services
A good place, but the service is soo cool dont help you. I dontt like it
Decent service, will try another location just to compare.
Slow service on phone, Employees dont care or want to be bothered. Been there many times so this isnt a one time rant.
Waited on hold for 25 mins before anyone helped me its like this all the time when you call the store in joliet on Cass st..
Need more friendly people, it seems like they dont care about customers
They dont gave my size wiper blade...😒
Good service! Friendly staff, they know a lot and give recommendations for what you are looking for.
I was able to borrow a tool for a job.
Slow workers stand around and lucky if they help
Nice friendly very helpful making sure you get what your looking for
No one at cash register. I asked twice they did nothing. 2nd time I asked they replied we have no one on register today.
Good costumer service very busy area
Very prompt service. In and out just like a auto parts store should be
Good place to get battery, alternator and starter checked
No help you got a bunch of Hispanic snobs working there
Slow service. Attitudes from the employees when the customer knows something more than the employee
Found what i needed and associates were very helpful
They had what I wanted. Window cleaner. No lines.
Very courteous and helpful at this location.
Exceptional customer service real nice people
Mari the manager is on point..she is super
They are horrible and always have rude service
Not helpful at all. Huj w pite
Janet Contreras was real nice and helpful
Well to buy new parts and the price is reasonable
Realy good service and nice people
Had part I needed to get my baby back on the road😊👍👏
And this place we can find anything for our cars
Didnt have part and there wasnt anyone to help
One guy is a good manager
Love this place for short visits!
Bad customer service
Had what i needed and they where friendly
They take to long for service.
Very good service, problem solved
Buy parts and lucas en especial
They were helpful
Janet Contreras was outstanding outstanding
It was fast quick and easy
Very bad costumer service
Very helpfull service
One of the good stores
Loan a tool is cool
HAVE WAT U NEED
Staff is helpful
Friendly and helpful
Kool
Good workers
Decent prices
Willie Ramiro was awesome!!!!!!!!
Bad service !!
Very helpful
Helpful
Awesome place
Cars
Good place
Fast paced
Well you get married now it turns out that if you go to have your car checked they give you the scanner and you have to do it yourself 😡😡🤬
Very bad service bad attitude from a Mexican lady 😡
I went to the store today and was attended by a young Yamada Janet Contreras and she helped me with my problem of hearing and I will return to this store she attended me with kindness. I really liked the service of oy
In this store I have had the clearest and most appreciative attention to my needs, with good attention and charisma as a customer ...
Janet contreras the lady attended me very well helped me find the part that I needed very kind and dedicated to her work I will return to this store
All good, the only bad thing is that they tell me in a second I explain. How to put your gas and after 20 minutes I retired
Pessimistic service, this one waiting for whatAttend and ignore one everyone has a faceAngry, hopefully and the store manager read my review and do something about it
Very kind, I want to go back, Bolingbrook autozone very slow, I was waiting more than 30 minutes, they left me waiting
Excellent deal. Just a matter of adjusting a little more when paying.
Buena atención.
Buy parts for the car
Horrible attention, very grisey people
They are a help for those of us who do not know about cars
Good place to buy your parts for your cars
Super well attended
Muy mal servició
Cozy family atmosphere
Excellent attention
Asholes
They no longer help as before
Of the best
Total reviews rating 3.8
123 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-01-15Had a very good experience since we walked in very helpful workers got great customer service from Alfredo! He even helped us put our wipers on. Will totally recommend this place.
Review №2
2022-06-15They had the part i needed but associates in the store werent very helpful.
Review №3
2022-05-02Has questions with fuses and was expertly helped🤩 definitely going back when I have questions
Review №4
2022-04-07Worst experience Ive ever had counter people did not know how to use the scanner to read a code never coming there again
Review №5
2021-05-24I came in there because I needed a battery and Ashley came out read what the problem was and she was like yeah its the battery so she read my options and instead of just handing me the battery because it was almost time to close she went outside took my battery out put my new one in for me and stood there until it was OK for me to drive she was hoping the censors would pop up so she could read any other problems for me. I would say she most definitely went over what she needed to make sure I was satisfied. She is an awesome worker so Ill be going back and only working with her.
Review №6
2020-10-20The employee greeted me when I entered the Joliet store and asked if there was anything he could do to help me. He walked me over the section with the replacement headlight bulbs and explained the different options available for my vehicle. He then brought the product up front, rang it up and told me to have a nice day. It was a pleasant experience..
Review №7
2021-05-02Some parts are out of stock. Like serpentine belt should be available everywhere in my opinion but then I can understand with the whole covid situation it might have effected the stocks here as well. But extremely friendly workers here makes up for the shortage. Thank you.
Review №8
2021-03-23Charged my card 280 dollars without telling me how much they charged me and without sending me a receipt.... then when I find out I dont need the part and call back for a refund they are unable to do it over the phone and tell me to come in. Which I cant because I put my car in the shop instead of doing it myself.
Review №9
2021-09-19They could have been a little more helpful but Im experienced and know what I need... wich they had everything I needed
Review №10
2021-01-07I was there to buy some USB type adapters and some antifreeze I will say after I was browsing around for five minutes or so more than one person working there asked me if I needed help. So its a good place to check out