Kerbside pickup
Yes
AutoZone Auto Parts in Collinsville
Categories
Location on the map
Collinsville, Madison County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 618-345-7791
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (111)
Mark helped me out greatly by showing me which fuse was blown in the car and showing me which replacement to get. He was quick and to the point which I appreciated as I was in a rush. Great service.
Don and Lupe were absolutely amazing. They went above and beyond to help me with my car and offered me multiple solutions to fix my tire! I really appreciate what they did for me!
I am very disappointed of this location. The person who was helping my friend was very rude and gave him the wrong part. I had to go up there with him and talk to the same guy who was still being a jerk and work out which part we needed. Then there was a 10 minute ordeal on trying to return the wrong part. The guy was being unprofessional to us while he was the one who didnt know what he was doing. I wont be back to this location.
The manager, tall bald glasses works 1st shift is rude to employees and customers. Poor employee a woman asked a question and he was rude. Been going to advance after this. I wont be talked to the way i was.
The Collinsville store is a great place for any automotive need and you can get some good advice. I live roughly in between 3 autozones, I make sure to always try to go to the Collinsville location first.
My wife and kids are driving through on a road trip and had a check engine light come on. I called ahead and spoke to John, and he and Dave met my wife outside, pulled the warning codes, and gave her helpful advice for the rest of her trip. As a husband, a customer, and a human, I appreciate them being willing to help her out. Thank you John and Dave!
AutoZone is my boyfriends first choice for parts when something goes wrong with our car. They are friendly and knowledgeable, and they usually have the parts at a more reasonable price than any of their competitors.
My husband took two batteries up to check and see if they were bad on the 25th of June. He said who ever the manager was was extremely rude. I asked what his name was and he did not know. My husband asked if he had time to check the batteries to see if they were good and he replied that he didnt really have time and grabbed the batteries. He then proceeded to check the batteries and said yep this one is bad and then again with the other. He asked if it was telling him if it wouldnt take a charge or what and the manager looked him straight in the face and said Its telling me its bad, thats what its telling me. My said husband he just had that feeling you sometimes get about people and went over to OReillys where he had a total different experience. A nice one. He had the batteries checked and the first on was good and the second one, which was and older one was still showing good, but right on the verge of not being trustworthy. Needless to say, I know where we wont be buying batteries from.
Every time I go into their store, they are always willing to go the extra mile to help. We recently bought windshield wipers and one did not come with the needed adapters. I went in to exchange it, and the associate at corporate accounts - I think it was Derek (his name started with a D...) took care of me and made sure the new one went on without issue.
The sales person was very helpful in showing me all the car window sealants. Was very happy with my purchase and at a reasonable price. The store is very clean and well organized. Plenty of parking and located on the main (HWY 159) road.
Absolutely horrible customer service skills. They do not know what they are doing when it comes to cars. They are extremely rude and careless. My mother was also racially discriminated against by management and staff at this location.
These guys are great!!!We were on our way out of town and needed a headlight. Within 15 min, they had found the right one, rang up the sale and installed the headlight. Super service ☀☀☀☀☀
I was shocked with the service. Im usually an oReillys guy but when they didnt have the part I needed I checked here because it was only right across the street. They didnt end up having the stock part but they ended up being able to find a universal pay that worked just as well.
This place blows! They are short and rude on the phone and their system to track orders is a mess! I never got a emailed receipt and my order is lost in the system. Shop across the street!
Great service with a smile! Installed my wipers quickly and was kind to my kids! Good “local” hometown helpful feel.
The people are nice there and even asked if I wanted to charge my battery for free. Five stars for sure
Car parts store. Do I need to say more
Found everything I needed quickly. Friendly and helpful staff. I was the only patron early in the morning just after they opened.
They never disappoint with the service and they have everthing in stock.
Been going to Auto Zone for over 25 years. Never disappointed.
Love the store. There rewards program is great
I quit going to AutoZone 15 years ago the people there are not very knowledgeable Hannah things they sell and usually try to sell you the wrong part I go to OReillys across the street now those people know what theyre talking about and well go out of their way to get you the right part and possibly and usually on the same day if they dont have it in the store. Bye American Deport illegals vote Trump 2020
Im Glade AutoZone gives money away you need to give it to your costumers instead of your manager. Because the manager at the Collinsville store ( John) he has no respect for any of the costumers. Hatefull on the phone rude in person
Good service - visit here regularly. I like their loyalty program compared to OReillys. Any time they dont have a part, they can call elsewhere.
Always get the best service when I come in. Staff is friendly and knowledgeable. Great prices as well, and they stand behind their manufacturer warranty
The visit was horrible. Simple visit for a battery took 3 times & I even told the guy the second time looked like the wrong one. No confidence in the store!!!
Was nice to go into a place that cares enough about you to enforce the mask rule during a pandemic.
The salesman inside found out what my blinking engine light meant for free. Bought a new wiper blade for a friends car and he helped me figure out the model/yr of the car.
Very helpful and friendly. Got me on my way quickly with a new battery.
I have had nothing but trouble with almost Everything Ive bought there. I now do all my shopping at a store across the street
Great store and they are starting not to have certain items Ive noticed.. ijs!! Extremely pricey, Id order online saves you lots of money!!!!!
Such helpful and friendly service.
Walked in, guy took me to exactly what I need, walked out. Fast, knowledgeable. Cant ask for anything more from a parts store.
My son drove for his first oil change. Everyone was nice and explained everything to him.
They had cabin filter i needed for $10. Dealer said wanted to charge me $70 to install one.
We are about 1000 away from home & mark was so helpful & kind. Thank you for having such wonderful employees!
Always great service! I had an issue and they did better than make it right.
Theyre very helpful and will even help with installs and they give a lot of other free services.
Parts fail quickly lifetime warranty n still had to replace the alternatior 3times in 3years ....so unnecessary
Clerks are clueless about what they are selling they only know what the computer tells them
Fast friendly service my go to auto store on Collinsville.
Had excellent service from employees.
Not very good they take there sweet time to help you.
Has got a good inventory, though not too easy to find anything specific for amateurs.
Friendly employees, and they almost always have what I need. If they dont have it they can order it, and have it in a day.
Always helpful. Lupe is the best!
Love the military discount and the rewards program!
Very nice employees and very helpful
Need employees to pay more attention to the customers and listen to what they say
Great staff to help.
Staff doesnt seem as friendly as other auto parts stores in town.
Needed a new battery and windshield wipers. They even installed them for me.
Good service
They helped me with buying and putting on a windshield wiper.
If they dont have, they will the next day
5-star place and honors vets with a military discount.
Very friendly and helpful staff
Very nolehg top of the line service
Very nice people
Sometimes the jave what i need , always a long wait here
Dg re gfd
They have awesome Hotwheels
They are true to their word
Had the most wonderful experience
Expensive but had a few need items.
Staff was knowable and helpful.
Always great service...
Great service
They have worst customers
Helped with wiper blades and fuse
Stand behind their warranties.
Awesome and nice people
Great products
Like Florida from Shaft age 27
Fast reasonable price
Helpful, friendly, and courteous.
Didnt get much help!!!!
Usually has what you need.
Fast friendly service
Grrrreat
Great service!
Its great
Helpful
Great
Nice bunch of folks
Awesome
Has almost everything.
Staff is helpful
Great parts
Helpful staff.
Good service
Good service
Extremely helpful
Terrible service
Rude people
Standard store
Part store
Never come back to this AutZona again. I received wrongs parts and in one day I went back and fourth 4 times.
I like your service
Perfect👍
Nice chido
Total reviews rating 4.1
111 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-06-05Came in to test my van battery and as suspected it was bad. The worker who assisted I believe his name was Sean was very pleasant and helpful. He sold me the new battery and installed for me quickly. But what caught my attention for 5 star was very rare these days. Another employee was outside assisting an older gentleman and when he was thru he walked by and helped carry old battery in for the guy on my car without being asked or told. That is teamwork and humanity which is needed! Thank you to the employee who help. And other employee for being a decent human in todays world! It’s takes very little to be kind!
Review №2
2022-04-09As a single woman I expect getting hassled & pushed when I go into the auto supply store.This was a wonderful exception where they listened to what I needed & let me buy what I wanted with no issues or arguments ( a mod from a previous owner means the stock part suggested by their computer wouldnt fit anyway)
Review №3
2022-06-26Mark A was really helpful, he made sure that I got the right windshield wipers and helped me put them on and looked at my check engine light even though it was raining.
Review №4
2021-12-26If I could mark zero stars I would! I purchased tire sensors and wiper blades on the same day. During this day the guys said he was adjusting my cars as they were new in the system. The wiper blades did not fit the car. I had to return them for store credit. I had put in the 4 new tire sensors and the sensor light would not turn off. I took it to dobbs in town and they said it was the wrong sensor for my car. I went in to this auto zone again to tell tell them about the sensors and they are not willing to help at all. In the end I’ve lost over $200 because one associate does not know how to do his job and managers stone wall customers. Worst experience at a pets store in my life and I have 8 years in the business and have worked on my own cars since I turned 16. Never got to this store
Review №5
2022-03-18Needed a battery for my car. They had one in stock. Just wish 2022 wasnt the year of the increase. Everything cost to much these days.
Review №6
2018-02-06Had a great experience at this particular Auto Zone. Joe, one of the employees was very helpful in helping me figure out what was wrong with my truck. Providing me tools and information that I do not know and if he didnt tell me I would have ruined my truck engine. So shout out to Joe, I really appreciate it. Awesome, great and friendly customer service. Will be back
Review №7
2021-07-20Went to get a stain remover and decided I should probably get my windshield wipers replaced. However, I didnt know what I needed to get, so I asked the man named Christopher at the front desk. He even put my windshield wipers on and taught me how to do it! Very sweet and nice employees. Will be coming back!
Review №8
2018-09-25Pretty good experiance, better than most autozones that I have been to. Very friendly customer service during my visit, and employees were very willing to assist me. They were somewhat knowledgable but more than expected from visiting previous stores.
Review №9
2021-02-17I walked in and the salesman asked me right away if he could help. I told him I was looking for a headlight for my car. I gave him the information he needed and he told me exactly what bulb would fit my car. He then explained the different types of bulbs there were & suggested which one would possibly last longer than the other. He was very helpful. I would recommend anyone going there. I was waited on immediately.
Review №10
2022-06-13Super friendly service and very knowledgeable