Kerbside pickup
Yes
AT&T Store in Oak Lawn
Categories
Location on the map
Oak Lawn, Cook County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 708-499-7900
Site: https://www.att.com/stores/illin...
Site: https://www.att.com/stores/illin...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–7PM
- Sunday:10AM–5PM
AT&T Store in other cities:
Comments (199)
I went in to get my phone and the person micha was so much a great help and had great customer service made my day even better
Place is not good. I’ve gone 3 times and I don’t know why. Maybe because it’s close to my house but every time I go they acknowledge I’m there but I never get help. Another guy walks in and gets assistance right away. I understand I have a heavy accent but I even told them I can talk to someone in English and still got no help.
The store did not have the phone I paid for, and the store clerks were not able to give me an actual guarantee for a delivery date, just an approximate. If I had known they didnt have phones in the store, I wouldnt have wasted my time driving over there, I would have ordered it online. I didnt want the phone delivered to my house because people steal packages so much, and I wanted the phone the day I was in there. Sometimes you like to get what you are paying for the day you pay for it, The clerks were very nice and helpful.
My wife called looking to see if a new phone was in stock, was told it was and to come in. after waiting a half an hour in line, its was never in stock! but they will only tell you that after you provide your account info and a scan of your drivers license.I went in a few days later to ask if this phone was in stock. half hour in line i insisted just check stock. nope. I had to provide my account info and another scan of a drivers license. after another wait nothing in stock.I just went to best buy. they were nice to me
Came in for a phone repair. Sometimes cell phone stores feel like used car shops and this felt like the complete opposite! The employees were kind and considerate. No one tried to push any sales just offer their help in accomplishing what I needed. I would definitely go back again. Thanks AT&T
Youg agent in store was great. I had a problem that another ATT store could not resolve. I went in this store and explained the issues and he able to resolve very quickly. Great job!
The young sale rep. Elijah was very professional and informative. One of the best experiences at ATT.
Been in the store 40 minutes patiently waiting, my problem is no one wants to work, including management. Instead of trying to help the people waiting she’s in the back one of the workers finished service for some one and went a break!??? Unprofessional service should mean something, but the employees in this store lack that and it starts with management. Only because I’m in need of a phone that I am here, someone just walked out and they came in way after me. Just Do betters I’m waiting to
Excellent and exceptional care and service: I was desperate to upgrade my iPhone so I can do some work related assignments: I came near closing time and the young lady not only helped me get a new phone but assisted in installing the screen protector and hard case in addition to transfer of data and resets.I was able to conclude the work assignments that evening.Thanks AT&T!
The in store team at this location was awesome. Professional, patient, and very engaging
Oak Lawn Store had a great experience. I was looking to upgrade from Galaxy 9 to SE 20 and I wanted the mint green and I purchased the last one. I was elated. The representative was very nice and helpful. She explained the promotion to me, which I appreciated!! I think her name was Arcaelia!! Thank you!! Love my new phone.
I was able to do what I needed to get done, although got some pessimism by the rep.
Great Service. Just when my husband and I were ready to drop all our services with AT&T because of a bad experience at another location (they made something so simple, extremely complicated), Gina was great and was able to help us out. She was very helpful and professional and made our long weekend of hell with the other location come to an end. She was awesome! The kind of customer service she provided is what the company over all should strive to give.
If I could give my experience at this store 0 stars I WOULD!Two days ago I had gone into another AT&T store in the Northside to port over three lines onto a new business account, I also signed up for business internet and home phone. No complaints there, the rep was very helpful and informative and I walked out feeling good about my purchase. However, I purchased the Samsung Z Flip which in a matter of 2 days I decided the phone wasn’t to my liking so that’s why I came here to the AT&T store on 95th and oak lawn (closer to home).They told me I had 30 days to return it. When I came in I mentioned to the sales rep that I wanted to exchange my Samsung phone for an iPhone. He stated that they only had the 12 mini in stock, I said “perfect that’s what I’m looking for.” He asked me what memory size I was looking for and I said the 128 GB in the Blue.He then went to the back and came out saying they only have the 12 mini in 64GB in the RED AND GREEN. So then I stated RED was alright with me. He proceeded to tell me that the 64GB would not be enough for me and that if I really wanted to upgrade my phone I should stick to the 128 GB. I told him “no that’s alright I hardly use any gigs on my phone (I only use 28) so the 64GB should be fine.He then goes to the back again where I guess they keep the phones.And now this time tells me that in fact they DONT have the Red in stock! That they actually only have the regular 12 in 64GB!!!Are you kidding me?! Honestly that whole experience was so ridiculous and comical!It was very evident that he did NOT WANT TO HELP ME and help me do the exchange. He gave me the run around 3 times and all those times I said I would take whatever iPhone mini they had. You could also tell he was getting frustrated at that!So to PURPOSEFULLY not do the transaction he came back and said “sorry I actually confused the phone, we only have the 12 in RED”Bull****! He just didn’t want to take the time to exchange my phone because he probably wasn’t going to get any incentive out of it.This location was closest to my home and that’s why I chose to come in. I will not be adding the rest of my business lines onto AT&T because this was not acceptable. I knew coming in that I wasn’t going to be the ideal customer but I was friendly and just wanted to do an exchange, I shouldnt be getting the run around just because some rep decided it was a waste of time.
Kayla is the very BEST! For the second time in 2 different weeks this employee went above and beyond and helped us convert an old phone and did NOT push us to buy a new phone. After further use it didn’t work out and she helped us again. She is so nice, courteous and very professional and knowledgeable about your ATT products. Kayla is a true asset to your company and us as customers l!! Thanks Again Kayla, job well done AGAIN!! John & Janet Konopko
Kayla was very informative, patient, professional and helpful. Unfortunately it’s rare to get good customer service in this day and age. But, I must say that I’m truly grateful for the great service received and all with a smile. Thanks again Kayla for a wonderful experience. I am a very satisfied customer.
Stay away from this store! I called in advance to see about getting an account set up; they told me 1-2 hours at most. I was there for over 4 hours, and my phone wasnt set up correctly. I had to spend the entire next day on the line with AT&T because they didnt transfer over my phone number correctly. I also checked my bill, and it magically went from an agreed $80 to $164. They added extra features without my permission, and tried to not pay me for my trade in phone.
Jose was outstanding helping us add a line to our plan. Took the time and saw that everything was completely finished before we left the store. He showed a great attention to detail and helped get a new phone set up and even installed the screen protectors. Thanks for your help!
Elijah & Chris, at the ATT store in Oak Lawn, Illinois were awesome - kudos to them!!
Keiry was an absolute blessing yesterday! After losing a phone the day prior she was extremely helpful. We took a ton of her time and she was so patient with us. She went through everything with us and before making a decision she went over multiple products to make sure it was a good fit for us. She took the time to review our account and add necessary things to help us in the future. Her personality was perfect too as she spent time with us she was just easy to discuss everything with her and nothing was awkward! she explained everything so well. We have been long time customers and she is the exact reason we are with this company!Please give her this positive feedback seeing and people always share the negative and don’t necessarily go out of their way for a positive!Great job, Keiry!
I had a great experience here. Gina was terrific at setting up my new phone and making sure everything was perfect with it. The wait was only about 5 minutes and it took even less time to get it done. Thank you, Gina, and thank you, AT&T!
This at&t is good, the people that work here really do help you, but when it comes to unlocking your phone to be used to another carrier at&t really makes it difficult. They where so easy to take my money when I decided to pay off my iPhone max. They didn’t hesitate to take the money right away but man when I try to unlock my iPhone it took almost 5 days before I could use it with another carrier. I shouldn’t have to wait that long to use my paid off phone with another carrier. Other wise at&t is a really great service. No problems other than that.
They did not help me get my problem solved as they told me that I need to change the number if i want to join in my friends line. I am really disappointed by the service as they told me that the rules for AT&T changes by the state. Is it so?
Every time I go to this store for assistance on anything it’s quick and simple. I really appreciate that. Always fantastic customer service. Kind patient associates.
On 3/23 met with Jorge Botero because I couldnt get into the apps on my Samsung. He immediately said it was a virus, from the Zedge app, and I could 1) factory reset and lose all data or 2) buy a new phone and still lose all data because you cant transfer info from a phone with a virus.Thank God I didnt listen to him.After researching myself, I found articles from 3/21 that said android users are reporting frequent app crashes, particularly owners of Samsung Galaxy smartphones. The problem has been traced back to the Android System WebView and nationwide a outage on 3/22. Simply uninstalling updates from the Android System WebView app should fix the problem.I did so, all my issues were fixed.I dont expect them to be immediately knowledgeable of all issues, but millions of people were having this exact issue 2 days before I came in, and Jorges resolution would have really messed me up.
Im a dinosaur when it comes to technical things, Kerry made the experience so much less stressful. I changed my plan and she was able to retrieve more than 5,000 unread e-mails for me after my phone crapped out in the beginning of June. Two other employees (at a different location) were NOT helpful and told me to keep trying to get into Yahoo. I would recommend Kerry.
Rosie did a great job. She was very patient and knowledgeable with two senior citizens. She sold us two new phones and set-up the phones. Again, she trained us on how to use both phones. I give her an excellent rating and will come to her again. Bob Hennigan
Tanavia runs her business like a pro! every time I walk into the store her staff is on top of it. I really appreciate everything they do for me and my family, they take good care of us!
I was referred to a Tech who called me Via Tx. He was very knowledgeable and gave me instructions on how to transfer data from my android to my newly purchased IPhone. I followed the tech’s instructions and was finished in a very short time. Thank You For Your Professional Service. The follow up tech was not needed. Thank You.
Great customer service from Malik and boss
Ayman assisted me today rectifying a situation I was unaware of saving me time and money. He went the extra distance observing my account noticing overpayment for insurances. He is the best AT&T retail sales consultant Ive had the pleasure of meeting. I have had both wonderful and horrible experiences in the past. Ayman today has reinstalled both me and my wifes trust in AT&T. Please commend him he is one of your most valuable employees. Truly,Eric Landon
Sales Rep Shavonda was very pleasant to work with... she was very patient with me and explained everything with great detail! She’s very knowledgeable and very personable!
Jose C. was amazing! This was truly the best trip to an AT&T store that I have ever had. I highly recommend him. He was extremely knowledgeable and helpful, going above and beyond to help me get what I needed.
Luis was extremely helpful & very patient. He was great in addressing my concerns. I highly recommend him if you come into the store for a new phone or need help or have questions. Very knowledgeable!
Manager Nick L. was completely unsympathetic to customer needs and even went as far as calling a neighboring ATT branch a reseller to avoid addressing a problem. Could not even be bothered to look up details on the account. This man deserves to be nowhere near the customer service industry let alone a manager of anything. Will be gladly switching phone carriers.
Waited almost 2 hours, store was under staffed. Just wanted to trade my daughters phone in for an iPhone 11 including a rebate, however, I was told due to a tiny crack they could not accommodate. Called At & t prior to going into the retail store and they quoted me an amount but the store gave me another amount. Sad you cannot give your customers the best deal possible. I left and went to Sprint and they saved ne $35 per month for the same phone and service. Amazing staff at Sprint...really wanted to help me. I have all my services bundled with At & t but not for long. Sprint will buy out my contract for my phone so I too will switch to their service. As far as my At & t internet and tv...my contracts up in April and I will be cancelling all of it. Oh and while we were there 2 potential customers left and complained due to poor customer service and long wait time.
Sergio shows excellent customer service & a unique employee! 150% better than the Darien store. Thank you!
They cancelled my internet without my knowledge. They scheduled an appointment for tech support but no one showed up and they rescheduled it without telling me. Do not trust this ATT store. So shady. They were rude to me and didn’t assist me with any of my tech issues.
My husband and I went to get a new phone today and Kristen helped us. She was lovely, friendly and just a great help. I highly recommend her services if you’re looking to upgrade or need assistance.
Alex the ASM is the most professional worker and helped me out with all my phone problems. I went to buy 53 phones and he helped me out with all of them, he an og.
Terrible service after 30minutes waiting and not help I leftWent to the AT&T on 41 Pulaski and received great service
I’ve been with AT&T since the days of Cingular. Awesome company, people get retail, customer service and corporate mixed up but if you know how to reach the right department you’ll always be taken care of
Today we went into ATT to transfer my husbands phone number to get the same phone he currently has BUT walked out with not one but TWO OF THE NEWEST PHONES IN THE STORE. Now let me tell you more about the best service I have EVER received in my life. First Moe, the manager came up to us asking what he could help us with and when I told him he suggested the BOGO on a much better phone Note10 Then when our Sales Rep GINA was available to help us she HOOKED IT THE F UP!!! That woman literally did EVERYTHING in her power to make sure our experience was more than unforgettable. She first showed us around the couple phones we were interested in and was kind enough to show me an incredible but more affordable phone for my 11 year old son (s10E). Upon sitting down to getting all our stuff set up we all sat there and had an awesome conversation (my husband, myself, Gina, and Moe). They’re so incredibly personable and kind. Gina went through all the different obstacles she had to as she transferred our old service to ATT all with a smile on her face and laughter and joy in her voice. She was patient as I had to call the old provider to get info and also had to call my mom a few times too. She didn’t say one thing except “take your time.” She made me feel like i was at home and talking with my best friend (which I swear she’s gonna be my bestfriend after that experience lol). Did I mention she got us discount after discount and an extra $200 off my bill?? She literally was there to help us in any way shape or form she possibly could. Hands down that is the BEST ATT store I’ve ever gone to and will never ever go to any other as long as I’m an ATT user (which will be forever lol)Thank you Moe and especially Gina for all your help today and the great conversation and laughs. You’re the real MVP
Every time I go into the AT&T store in Oak Lawn, they are always pleasant, and professional. I have never had to wait more than 15 minutes before I am seen. I love AT&T and the service reps are awesome. I dont have any complaints and I will recommend AT&T to all my friends and family. Thanks again for great service.
Luis was amazing, helped my daughter choose case and pop socket!
I cant say enough about the at&t store in oak lawn. Specifically Gina. I visited the store to buy a new phone, and she caught a billing major billing error. Essentially saving me hundreds of dollars. She spent over an hour fixing the problem, which was beyond her responsibility. I will always be an at&t customer due to her service. She really cares about her customers. Thanks Gina. Your are the best.
Had an awesome experience with Keiry at the Oak Lawn location. Took her time and answered all my questions. Made sure I was happy before I left and did what she could for pricing to help even further. Would recommend her anytime.
My phone was several years old so I needed an upgrade. The phone I upgraded to had problems as well so I wanted to exchange it. The exchange process was a hassle, long, and made me feel like a burden. The representative by the name Stephany told my friend that she was doing me a favor. I didnt appreciate the sense of arrogance and entitlement I felt from this staff. This experience makes me dread the next time I have to buy or upgrade my phone.
I thought that perhaps these reviews were exaggerating but this was definitely one of the worse customer experiences I have ever had. It takes 3 people to man a tablet that just writes your name down. Good thing there were 3 of them because Im not sure how that job would be done. Once they completed the difficult task of jotting my name down they all just stood there for 20 minutes even though the store was 30 minutes from closing. The whole time I periodically asked them questions and only received short, forced answers. Went to T-Mobile and received the exact opposite customer service.
Amarion was a really great guy amazing service probably one of the best service I had . he explained everything to detail and made us smile we will come back to him for any problem from now on 👍 . he is extremely knowledgeable when it come to devices and how things work that helps alot . hope to see him again next time .
Terrible customer service. I went with a friend and couldnt believe how unknowledgeable they were about their products. I over heard a rep telling a customer, I dont know much about those headphones. They just put them out there and never told us anything about them. Not to mention my friend had to go back to exchange the phone and she said they gave her a hard time about it. I dont have at&t, but I would never switch over by seeing how they treat their customers.
The sales rep did a excellent job. I had a minor maintenance issue that he handled with speed and care. He made the trip to the store painless. Kudos to him and to the entire team.
This store is much more helpful than the one in Bridgeview. I came to this CORPORATE store because the one in Bridgeview refused to add my discount. The Hispanic man that helped me was great and helpful. He was able to get me a free phone for adding a line that basically came to $20 a month, Will certainly keep coming back.
I visited this location and was assisted by Ayesha. She advised me on what to do pertaining to a situation that occurred with an in-home expert that assisted me. She’s very knowledgeable and has a skill set that AT&T should utilize beyond her current position.
Every time Ive been here it was super short staffed. I ended up waiting 45 minutes or more. Also both payment machines were broken.
***Update Below***Theyll promise you the world and then drop it on your head. I was promised $650 in credits when I bought the iPhone 7 but what I got was 6 months of headaches and nothing in my pocketbook. Good luck with getting Ron the Store Manager to return your calls if you have any problems. Theyve promised me my issues have been escalated to the Office of the President at AT&T and yet I received no calls or contact in any form. I finally reached out the Office of the President myself, which was no easy manner as AT&T customer service refuses to give you this number, they have no record of any case. Save yourself the stress. Avoid the headache. Avoid this location.***UPDATE***Within one hour of contacting AT&Ts Office of the President the issue has been resolved. Thats how customer service should be.***UPDATE***
Gina is awesome. She went out of her way to make a great experience. She is super friendly & if I could give her 10 stars, I would. Thanks Gina!
If I could give a 0 star I would! Terrible customer service At this location! yesterday I purchased 3 chargers for my samsung phones and when I got home I found out that one of the chargers the rep gave me was the wrong one, today I go back to exchange the one charger and they wouldnt return it unless I had all of my chargers with me so they could refund my Credit card and re purchase everything. How inconvenient of them have me drive to my house and charge my credit card twice! And to find out the charger that fits my phone is 4$ cheaper then the charger they sold me. I ended up having to pay an addtional .88 because I didnt have the other chargers with me!! The manager and staff needs to be well trained to be able to deal with customer service! Stay away from this location!
AT&T is known for bad customer service and this store stands out as horrible even by AT&T standards. When I have to go here I know itll be at least a 25 minute experience even for something simple like buying a charger or case. When I got my Iphone there, it felt like such a used car buying experience. It never used to be like that, but I still dont know if I got the best deal because I had to spend so much time telling the sales guy no when he tried to push products and services I didnt want onto me.
If I could give this place 0 stars or negative 5 stars I would! The manager was a complete bi*** I was told to come in and pick up a sim card at no charge cause my imei # was wrong on the device she literally said she did not mess it up so why would she give to me for free? Really! At&t did your the manager of this location needless to say one of the other associates there helped me out and gave me the card. I have 6 lines with this company and she was fighting over a 5.00 sim card really!!!
Jose went above and beyond to help me out. Very kind and hardworking individual. Will definitely come back to him for whatever I need and will recommend him to friends and family...he was awesome
The best AT&T store. The whole staff here is amazing. I would only go to this one. Everyone is so nice and friendly and helpful.
Corporate AT&T store. They get it all done! Clean and helpful , always a go to when I need to go to a AT&T store.
Great Management and support team at this store, very helpful and knowledgeable in matching the products to the customers needs. I’d recommend this AT&T store to anyone who’s looking for top notch customer service and products.
Service was good. 3 stars because the Rep forgot to make sure all the components that came with my phone was in the box before I left the store. I had to return the following day back to the store which is out of my way to pick up.
If I could give her 10 stars I would. Came into this att store location and Arcelia assisted me very quickly. She was very friendly and helpful. I got everything that I needed and every question answered. I will definitely recommend her for any assistance. Thank you Arcelia!
Ive had ATT forever and went in to ask for help with my bank app. Apparently the employees are told not to help with things like that so I wasted my time. One young girl kind of whispered to me where I could look into the problem. Ask your kids to help you because no one there can be bothered.
Everyone here is very knowledgeable and extremely helpful. This is the only location I go to for assistance. Kayla is an extraordinary girl and took care of the things I needed her to do to my new phone, Thank You.
The store is incredible and Jose Cubas was extremely helpful and professional. I definitely will be returning
We had very friendly sales people but the change of address wasnt fully done. So we had to fix it. It was late evening so we had to wait to get what we came for. They are always busy here and very friendly.
This store used to rate 5 stars but now due to changes in management and other staff, the service has definitely declined. They seem to be more focused on pushing extra accessories instead of focusing on their core business - mobile phones.
Rosie was excellent, knowledgeable and extremely helpful. I upgraded my mom’s phone and Rosie assisted us with setup and answered all our questions and concerns.
AMAZING! I was so frustrated with the non corporate at&t store that I decided to go to the corporate store at 5251 w 95th apon entering the store I was greeted and made to feel very welcom..Kayla was the the sales rep that helped me and she made my time there worthwhile! Thank at&t in oaklawn il...Amazing customer service experience!
WHAT AN EXPERIENCE! If you come here make sure to ask for REGINA! She has an amazing personality, is knowledgeable and makes you feel right at home. Everytime we need anything with At&t we come straight to Regina.
Went in for new phone, came out with new phone. The rep. Was neither nice or friendly. Did his job made his pay I got what I wanted. Gave 4 stars since the wait was very short, came in around 430 on a Tuesday.
Worst experience I have ever had at an ATT store. Both rep and manager were rude and refuse to help me. I came in to simply know what my balance for one of my ATT next phones were and they refused to pull up my account. Told me I had to use the myatt app. I wouldnt have came in if thats the case but Im already there. I was actually going to be adding another line as well as look at new plans to combine with direct TV but I guess there poor customer service is going to make me go else where. I waited for about 10 to then be told they wouldnt help me so I left. Good things theres a T-Mobile next door, Ill be most likely changing my service and changing my cable internet to comcast.
Walked in, no one acknowledged me for 20 minutes when there was available associates. They greeted 4 people that came after me and after getting to me, didn’t try to help out just said to call customer service. I’ve had similar experiences here the same way and will not be returning.
Worst customer experience ever. I came to the store. Half of the representatives were walking through the store with nonsense. It took them 15 minutes to ask me if they can help me.I came to get a new sim card for my “go phone” prepaid hot spot. When I first activated it. I got a sim card from the store in Chicago. With excellent service. It took me like 3 minutes when I came to store to get it. Fast. Free. With great service. Here, Weston D. Law from beginning was rude, not nice, and extremely not professional. He said he need my driving licence and social security. I asked why ? All I need is a sim card like first time when I active it. And I’ll do it online for myself like before. So he immediately said “ no ones gonna help you here bye “ and turned away.Wow!!!! Sorry thats not how you treat customers. I also called before I visited customer service and they told me Because my prepaid service was canceled due to not refills, go to store and get a sim card and active it online. Before I even finish telling it to him, he said again. “ you not gonna do it this way, I won’t give you a sim card “ Most rudest person I ever had to deal with. I asked him for his name. He gave me his business card with another creepy comment “ bye then now “ What ???? This person should not even work washing dishes on bad restaurant, definitely not as a store representative.
I had my phone stolen couldn’t get it to activate I went to the store it took a over a hour to get my problem resolved my issue wasn’t with the store because Keiry Carlin is the best thru all my frustration and keiry being transferred to several agents we finally got the correct one who knew what to do she was patient when I say she is the bomb.com I mean it
Gina is fabulous to work with and saved me money and made me smile!! Five stars for her! Thanks for your thorough care!
Just got the new iPhone was taken care of from Gina. Super awesome real personable and was willing to help anyway would definitely recommend her to anyone
Gina was such a pleasure to work with! She was very pleasant and very patient. Will be returning here for all of my phone service needs!!
Came into Oaklawnl location needing an activation and phone help and representative Gina helped me. This young lady GINA IS NOTHING SHORT OF AWESOME!!!! And she is the reason I will stay an AT&T customer! Give this girl a promation asap! Thank you Gina I will always ask for you when I come in.
Great customer service, Luis was very helpful when activating my iPad, knowledgeable and very courteous. This is the only AT&T location that I like to visit for all my wireless needs.
Jose Cubas was a great salesman that was very knowledgeable of his products and was willing to help me with everything I asked him. I will definitely recommend him to everyone
Execellent customer service. i do not understand these other reviews. the representative that took care of me was great. she was honest and very informative. i have had all major phone carriers. i first had at&t, it was my parents plan and somethings happened to where we couldnt have it anymore and i was honestly very upset about it. i then had verizon for about a month and it was okay. then i had tmobile for five years and went on my own plan with them earlier this year. i found that the service was not worth what i was paying for. i did some looking around and calling and decided to go with sprint because they told me i could use my iphone purchased through tmobile with their service. i found that to be a lie once i had already order anothe iphone and went to activate both my new and old phone. so i decided to go back to at&t. great service and great customer service both over the phone and in store.
Quick service but not exactly helpful. Had a question regarding my bill but they couldnt help me because I set it up elsewhere despite this location being a corporate store. This was one of out of many experiences out there so dont base your opinion of the place solely on my review.
Crowded, long wait time, staff tries to be helpful but I received different quotes for the same cell service from different reps. I like the coverage better than my former carrier, but hard to getthem to get you a good deal on bundled services if you already are a customer ( used to be better to call customer service. Have internet and direct now through them but the prices are getting outragrous. About to switch to Xnifity because $60 for 25 mbps, which is the fastest package available here is a joke ( and there is no equipment fee.) Service is up and down and cant run an x-box one on a 4k. Actually just switched from 24mbps to 25. The pricing is a joke. They had me bumped to $54 a month plus $10 for equipment I had for years for a total of $64. Switched me over to the 25mbps which was $60 But no equipment charge. Ever since then, service has been horrible. They tell me it might be the modem/router cant handle it. For 1 extra mbps? I can get 100 from Xfinity with basic cable for around the same price. Ill be working on that this week. Want to talk to a rep there because it looks like the packages include unlimited talk and text for wireless but they charge for data. Im ticked at At & t because I just switched over and thought my package included a mobile hotspot but no, that was $30 more. Just so I can work on the train. Ridiculous. I can stream you tube unlimited to the phone but need to pay another $30 Just to check Outlook on my laptop and download a file or 2 occasionally? I am so disappointed with their pricing.
Good staff, but way overpriced. Go someplace else. And their satelite tv is also way overpriced. Not to mention it theres clouds, you better find something else to do then watch your favorite show.
The representative made my visit very fast and hassle free. Didnt try to talk me into any more products. He just handle the business that I was there for.
I went into AT & T to get a new phone. My rep was Ayman and he gave me awesome customer service. Whenever I go into the store from now on I will request him!!!!
WORST EXPERIENCE! The employees at this store do NOTHING but stand around and gossip. They wont even assist with simple tasks to get customers out quicker. I was at the Crestwood location 2 days prior & they get BUSY but they prioritize their customers by asking what brings you in and if its something fast they will get you help you out & get you out the door. Not here they could care less Oaklawn store doesnt even want to hear your issue they just take your name and make you sit for 20-30min because God forbid EVERYBODY work at once! When I expressed my concern to.the tech who helped me he told me to go back to Crestwood he will have a job regardless. Huh! With that being said I sat & waited for 30min for nothing he told me he couldnt help me and I wound up having to call ATT customer service and having them assist me. Save yourself the attitude and disrespect and drive the extra 10min to the Crestwood store..i know I will!
Nobody leaves there home just to be told call the 800 number. Were not understanding the phone rep so they said go to a at&t location. These people had us waiting almost an hour and did absolutely Nothing to help. So glad we have other cell phone providers to switch once our contract expires. Ridiculous!
AT&T has the worst customer service from all the phone carriers I have encountered. I went there a couple weeks ago to pay my landline phone. Who still has a landline? I do, sometimes you need it. Anyway, I go to the store in Oak Lawn and try to use the kiosk. I entered the information it asked for, invalid, says the kiosk. It wasnt accepting my zipcode. So I moved over to the next kiosk, same issue. It looked like the couple beforehand also had the same issue because there was a representative helping them. So I go and seek help from the other reps so they can take my payment. 1 was already helping the couple in front of me with the kiosk fiasco. Another helping a different customer. Then there were 4 doing nothing or gossiping, chatting or just socializing. They werent helping anyone, there was only 3 customers including me. So I asked for assistance. They looked at each other and 1 replied You have to see the guy with the tablet.I replied, I just want to make a payment. They referred me back to the guy with the tablet. So, I guess 4 AT&T representatives dont know how to take a payment and even worse, know what customer service is.
Can I give a negative star? All employees were playing and joking while for three days I have tried to get my bill straightened out. These are a bunch of uneducated workers obviously not from the local neighborhood!!! Thats fine if they were qualified to do the job! They are more interested in playing with the equipment and eating (not one was under 200 lbs and taller then 5 5) instead of doing thier job! Thier solution to figuring out my bill was to hand the phone for me to discuss my issue with someone else. Needless to say the other end of the phone was closed for buisness!!To Hell with these workers who couldnt do simple math and to Hell with AT&T!!! There solution to solve my problem was to kick me out of the store because they didnt have an answer and didnt like being showed how to add??? They cant adjust the bill properly? All they can do is sell you products they dont even know how to use!God I miss US Celluar!!!! This generation is all about themselves and are sending this country to rock bottom!!
Jose was great! Very kind and patient we navigated various ways to save on my bill. Definitely rwvommene!
Gina was awesome she made my experiences at at&t the best! I will definitely be back! The only store I will come too!!!
Brendan was great -he went above and beyond BrendN is an asset to the team
Once they get your money, store does not care to help you if you have a problem. They are rude, and take there time not willing to help fix your problem. If I tell them I want to purchase something they will be all smile and helpful.
Gina was very informative, knowledgeable, friendly, real asset to the AT&T Family.Legendary Customer Service provided byGina.
My Representative (Kayla) was extremely accommodating... I love the choice I made in switching over from sprint.... keep up the great work
Airek took his time and was very helpful set up new devices and help save some money by switching from Comcast too!
The parking lot is far from this store. It seems to always be packed so there is a long weight. They do take care of you when you time comes but beware of over-priced accessories you can get for half the price at target or online.
Jose went way out of his way to assist me. Im not good with technology. He was patient & determined to solve the problem which he did. Very pleased.
Sergio assisted me, very knowledgeable and professional....loved this location....definitely would go again.
Bruno is fantastic! He is very knowledgeable and really helped me find the right plan! I would wait for him to help me again!!
I came in to make a payment and the staff was very helpful even though I wasn’t buying anything. Very friendly and helpful people I would definitely recommend this location.
Went into the store to activate my phone- the manager installed an ATT app without asking and made it seem like I had to download it for the activation. In doing so, this changed the username and password for the main account holder. rude. annoying. really disliking ATT more and more....
Kayla and her manager were very helpful going over all of our options!! Great customer service! Recommended!!
ARCELIA is Amazing!!! She helped me with the set up of my phone and I was so thankful! I will always ask for her!
Staff is knowledgeable, but dont work with much of a sense of urgency. They take their sweet time and chat with each other while helping you. Dont go there in a hurry!
I love Gina!!!! We previously worked with her and fell in love with her service. So we came back to her. Thank you!!!!
The staff was very helpful. Managers were also quick to assist and help give me information on my bill.
Went in to see if they have a new iphone, a rep. went in the back to check, 15 minutes pass and I walked out. He probably waited to see if I left in order to come out. Also, I called later to see if the have the phone in stock, 18 minutes pass and I hung up. Called AT&T in Crestwood and it took less then 5 minutes to check their stock. Dont go to Att in oak lawn. Bad service
As soon as we walked in Arcelia greeted us with a smile me and my wife are very happy we definitely go back with her thank you.
Gina was wonderful. Professional and courteous. Well done!!! I will do my business here from now on!
Arceila was very helpful and made my shopping experience was easy. I would definitely recommend this sales person and store.
Staff is not friendly or helpful
When u purchase new phone they dont set up for u..u are given an appointment...service tech calls u to set up...I spent 3 hours on phone /trying to set up with sym card and phone..couldnt set up..telling me have to go back to store and have them put in new card and phone probably deffective..sucks..I am disabled hard for me...
The absolute best support experience I have ever had. Luis was patient, professional and resolved my issue my perfection!!!!
Arcelia was wonderful. Very Helpful and hooked me up with some extras!! Ask for her at the oak lawn store
Gina was awesome to work quick service great personality. She should be running the store.
Wonderful and helpful staff. Hugo has helped me on several occasions. They never rush you and never make you feel inadequate in your tech understanding.
VERY crowded on the weekend, but the friendly staff was accomodating and sold me on a brand new phone by being so nice and helpful.
IF I COULD I WOULD GIVE THEM A NEGATIVE 5 STARS. THEY ARE THE ABSOLUTE WORST STORE IN THE WORLD, AND THE AT&T CORPORATION SHOULD SHUT THIS STORE DOWN BEFORE THEY LOSE MORE, AND MORE CUSTOMERS. I MEAN LOOK HOW TACKY THIS STORE IS THEY HAVE $$ SYMBOLS ON THEIR PICTURE OF THE STORE ON THIS PAGE. SICKENING!!!!!!!!!!
Lousy service. They wont send a technician out to install a basic land line phone service for a disable senior citizen living in a mobile home park. Yet the senior right next door has a basic land line telephone servic
Gina was amazing! Was very easy to work with and was very professional. Management potential.
I left their very confused why are you offering sales that you cant honor
Arcelia took care of me she answered all my questions. Very friendly knowledge knowledgeable, I’ll definitely recommend her to my friend, great attitude Thank you Arcelia
Worst service store for AT&T …They doesn’t help with anything…
One of the worst ATT stores the staff there doesnt have clue what is doing they need training for sure. After spending 3 hours of my time they was still not able to find a answer and solution to one of the preoblems
Rosie was extremely patient and explained everything and made sure I was comfortable using my iPhone.Thanks
Friendly, speedy service. Jose was efficient and helpful with both purchase and phone transfers. Thank you!
I had a great experience.....sergio and jose did a awesome job....thank att....i dont need to go to another phone company....yeahhh
Got a great deal on phones thanks to the staff. The business salesman was very helpful and the manager made the deal sweeter.
I definitely recommend Arcelia when looking for a new phone. Shes very knowledgeable and is personable to work with.
Love this store. Always professional and always getting me what I need instead of pushing something down my throat
Arcelia was so patient and explained everything. It was a ling necessary process and she made it better. Thanks Arcelia!!
Gina & Kayla are great,professional and Good looking!!! Definitely visit!! There Manager should promote them!!!!!
Arcelia was very helpful she answered all my questions I definitely recommend her very friendly always smiling
Kayla was amazing and very friendly. All of the Oak lawn staff is very kind and knowledgeable
I had a great experience at this location working with Kayla she upgraded me from a android to an apple device
Arc Elia was wonderful Very patient help me out a lot with my transfer
Kayla was super amazing 🤩 thank you for your kind service you were wonderful
Gina has excellent service! The absolute best! Many thanks from the bottom of my heart! Thank you
Nick assistant manager is super helpful and friendly! Great and quick customer service.!
Excellent service by luis. He explained everything and answer all my questions. I will tell all my friends to visit him
Gina is very knowledgeable and service oriented. No hard sales pitch, very straightforward!
Gina was so accommodating. Thank you very much .. we will definitely come back.
Arcelia and Moe provided me with excellent service and made sure all my needs were met. See you guys soon
Nice helpful employees, I thought I needed a new phone when my camera quit working, but it was a software issue, 10 minutes and all done, very happy.
She was very helpful she answered all questions very very well takin are I definitely revoked Arcelia
I am so grateful for the excellent service I received from Arcelia. Give her a raise!!!!
Answered all questions I had. Great alternatives offered. Truly helped
Very happy with service. Arcelia was great with all my questions and very patient.
Had to get new phone fast .. did not have the phone I wanted so had to up it .. nice phone just not the one i wanted .. had to get it was leaving town next day ..
Its great experienceThey helped me out and they had every answer to all my questionsBut its a long wait
Our host, Arcelia answered all questions and helped to the fullest. Really good service.
Keiry was wonderful! she really knew how to get me what I wanted and then some.
Ayman was great help and helped us out with all our problems with great patience..
The only reason they got one star is because you had to push a star the manager there is a lying sniveling weasel and the sales representatives lie through their teeth I would strongly suggest that you go to the AT&T store by the Promenade instead I will never do business there again and have called the Better Business Bureau I had to go there because they score to the only store with the phone that I wanted I will never go back there again
Just trying to call and get a question answered. Voice prompt system sucks. When no one answers in four rings, the system sends you back into the prompt again. Such an infuriating waste of 20 minutes. No one ever did answer.
Really nice customer service and awesome staff
Jose is the employee this store has if i need help next time definitely I will ask for jose he is the best
Gina was great, helpful, and went above and beyond in assisting with the purchase of a phone
Great service! Enjoyed getting helped by Arcelia, she was a huge help!
Ayman was very helpful and extremely patient with me setting up my new phone
Ayman was very helpful and friendly. Set up both phones and answered our questions.
We were buying a new phone. The guy was very helpful. We got in and out quickly.
Thet do what you need. BUT, they try to sell you more than you need. I think their plans are waaay tooo high & and their phones $$$
Gina was the extremely helpful and personable! Great customer service!
Worst customer service. The two reps that “helped” me were rude and not helpful at all.
Worst att store Ive ever been at,customer service is terrible,they just walk around with tablets and do notthing,o and it is Sunday,imagine how much they like to work today but they getting paid so I dont understand why they have to be so lazy
Ayman did a great job helping me get my phone set up!
The people were friendly and I was able to get my phone fast.
Super busy on a Tuesday night. Ill have to go to a different location on another night. Wasnt able to speak to someone today.
Arcelia was very helpful nice patient and always smiling thank arcelia
This is the only AT&T location Ill go to anymore. Theyre always so helpful and understanding!
Jose is the most knowledgeable and friendliest ATT retail salesperson ever!!!
My favorite att store all the employees are very helpful all the time!
Ayman was very patient and helpful with my family, excellent service!
Absolute terrible customer service. Sold us the wrong phone and absolutly did not care. Switching carriers as soon as possible.
Busy day yesterday, Sergio took his time to answer my questions and explain my plan.
Very help full very personal with us like family good job Arcelia
Wasn’t very helpful. Very slow service. Very Rude. Good customer service is everything.
Gina was helpful and full of knowledge as well as kind and informative..
The rep I had made a, lackluster effort. Really not paying attention much.
Moe and Gina very extremely helpful and saved me a bunch of money, thanks again for the help
Nice and patient staff. Good experience with Nick and Gina. 👍🏻😀
Total reviews rating 4
199 Reviews for AT&T Store 2023:
Review №1
2022-02-21I came to the AT&T store because I was looking to get a charger for my new phone. They had sold out of the charger online and wanted to be able to get the online price for the charger in the store, since I had just purchased a brand new phone online and there was a promotion going on. I had Lionette M as my representative when I came in. She was so helpful and really nice. Very efficient and knowledgeable. I felt very welcomed and I really appreciate excellent customer service. Thank you!
Review №2
2022-04-02We came in to make up dates to my account for a very complex situation. The account was handle extremely detailed with Araceli who took the time management to set every details. She was a very warm person in handling people and very professional.
Review №3
2022-06-13If I could give zero stars I would. I went to the store to trade in my old phone for a new one. I was told by the associate, L, that she found a better deal for me and I would also receive a free watch. Her “deal” was adding another line to my account without my knowledge. Now I am on the hook for $785. I am furious. Beware of the associates there!
Review №4
2022-07-01If you’d like to be taken advantage of and lied to this is the place to come. A place where poor leadership is treated with promotions. Riziq Abdelruan doesn’t deserve to be promoted when he has customers charged $1200 cause he could care less to pay attention while working. Pawning off problems to those lower than him. Tanavia I expect to receive some sort of answers and resolution when we talk. Till then I would stay clear from visiting this location.
Review №5
2022-03-29I recently went to the AT&T store on 95th St. Oak Lawn. I worked with Tina there, who was fantastic! Got a deal on 3 new Samsung S22 Ultra phones, which came quickly (Mon. 3/21 visit, phones arrived by Thurs. 3/24)Tina was even able to help with getting a new number and sim card for an issue we had with one of the phones/numbers.(Dont call customer support) Let the team at the store help with issues.Thankyou Tina! and AT&T ❤
Review №6
2022-04-19Was told they don’t help set up the phones anymore. I know last time they helped transfer data. Also told me it’s cheaper to order online and get it delivered to home. So if that’s the case then why do they even pay people to be in that store. They won’t help set up the phone and it’s cheaper to get it online. I’m actually considering switching carrier or going to different store. Disappointing
Review №7
2022-01-18Gio and this other associate (woman with curly hair) were amazing and helped me with everything I needed as per usual! Great staff yall got there
Review №8
2022-04-16Crestwood treated me like a disease, so I went to oak lawn , preparing to cancel my account of 25 years, but met Tina a rock star in your company, and she not only kept me from leaving Att, but got me to add a line, as long as Tina is there I’m a lifer with ATT
Review №9
2022-03-08My custome service person Mika was absolutely wonderful. I rated everything exceptional because I was in and out no wait and my cellphone was repaired by a wonderful customer service employee Mika at that Oak Lawn location. Id definitely return there and refer others.Unfortunately my cellphone has been automatically removing itself from the network for the past 3months. It stays off for 12 to 24hrs or more. This makes my cellphone unusable completely. I cannot send nor receive calls & texts. So I have to wait on a At&T store to open up. Then I head over to have another SIM card put in. Ive done this now about 6xs. This is completely frustrating, irritating and dangerous having a cellphone & service not working.
Review №10
2022-06-07Horrible customer service . Went in 30 minutes before close today to get a new phone and the guy acted like I was a bother and had a horrible rude attitude. Ended up leaving and will go to another store to get a phone .