Kerbside pickup
Yes
AT&T Store in Bolingbrook
Categories
Location on the map
Bolingbrook, Will County, Illinois, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 630-869-1099
Site: https://www.att.com/stores/illin...
Site: https://www.att.com/stores/illin...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–6PM
- Sunday:11AM–5PM
AT&T Store in other cities:
Comments (79)
Read some weird stuff online about employees looking though customers phones upon trade in. Mine was a trade in and didn’t get a factory reset or wipe before I left. Hope they did it, I would hate to find out they kept things that were on my phone. Please do right by me! They had to call me for my passcode to get into my phone today, so I know they can still see all my stuff. 😫
Eden was wonderful to work with. Kinda felt more like a friend sharing with me what worked best for my needs rather than a salesperson pushing the promotion. I got exactly what I both wanted & needed and in much less time than I expected. Plus I got some really neat accessories. A+ for this visit. I will most certainly return to this location!
I went to this store to upgrade my phone, and after few days I received email that I “enroll” in Protect Adventage Plan And my account will be charged additional $15 per month. They did that with no my permission and I had to spend over 45 min with customer service to remove that plan. Be aware in this AT&T store.
This is the best AT&T store in the area hands down. They really know their stuff over there. Took care of all my questions and went above and beyond to help set up my new devices for my kids. Kevin and Dan are amazing, go see them
Great customer service. Mike,the manager, went above and beyond.
This location is the best!! Logan helped me out with getting set up with a new phone plan and is the best! Great costumer service would highly recommend going and seeing Logan.
I was helped to set up my New Samsung Ph. The Young Man was very helpful. I will go back so he can help me W/some other issues on my Ph. Hope thats helpful.✌😍💃
I was able to get business taken care of. The sales rep knew what he was doing.
I was super happy with the help that Kevin gave me on my new watch. Made setting it up super easy, which was awesome because I though Id have to go to apple!
I’ve been looking to set up new phone lines and my Sales Rep Kendal was very helpful and answer all my questions I asked. I was in and out at a reasonable time. Also when leaving the store the sales reps would walk you out and open the door. My overall experience was satisfying.
Perfect service. Melissa, the manager, introduced herself and took my name immediately upon entry.The place was busy and a short wait later, Jessica, whom I previously spoke with on the phone, clearly explained and wrote down all my options. I got the phone, plan and savings I wanted, and she made it very comfortable to switch after 15 years at Sprint.All associates at this location had smiles and good attitudes throughout.Previous reviews are likely from before this manager took over.
Logan was fantastic and a great help. He made sure we knew all about how to move my stuff from my old phone and made it supereasy to change over from my Sprint account.
I went in to get help with my phone order as it seemed like it was taking too long to receive it. 2 gentlemen quickly approached and seemed very defensive. When I told them of my issue, without hesitation they quickly blamed whatever was wrong on me. They made no effort to look up the problem initially. It seemed like they were trying to rush me out of the store. After much complaining they finally looked up the issue which was on their end and they fixed it. Not good customer service.
The service was so awesome I bought an iPhone 13, 18 karat gold.the guy are very good sells men.
I went to an at&t store in down town Lagrange and had a horrible experience with a salesman that outright lied and had absolutely no idea what he was talking about, then I went to Best Buy and still no luck. I needed to get my boyfriend a new phone because his old one had stopped working.But then I found this store !!702 E boughton rd at&t store in Boilingbrook was such an easy and GREAT experience. Through my frustrations and long day DAN MONGE (store manager) and ALEX PENA (sales representative) were not only extremely professional and nice but just made my experience super easy and gave me a lot of useful information. They are honest real people and just made my day today. I will always go to this store for all my needs because of them. Thank you Dan and Alex.Sincerely,The girl with the smart 9yr old and the grandma who had no idea what the iCloud was.
This store has always been great at resolving all of my problems. The associate who helped me was awesome and very knowledgeable.
I went to the AT&T store in Bolingbrook to deal with an issue which could not be handled over the phone, because the business division closed at 5 PM.I needed to add my sons line to my plan due to a change in his employment. The store closed at 9 PM, we arrived at 8 PM. Jackson was very helpful identifying the issues and how to handle the situation. When he ran across a few glitches, the manager, Peter, was also very helpful. The whole transaction took over an hour, due to the complexity of the matter, but the staff at this store were all very helpful. I have been to this store before, and have always had great experiences. Thank you Jackson and Peter for all of your assistance.
This store has the best service anywhere around. Great, knowledgeable, and friendly help from Logan. Only place Ill go for any phone needs.
The ATT store by IKEA in Bolingbrook was great. The store on 75th st, however was awful. We were told 10-15 minutes, after 20 minutes we were told 10-15 minutes. After 30 minutes, we just left.
Always get great service at this store. Kevin was awesome took care of all our questions and set up my new phone for me.
Very helpful and friendly staff. Got a nice greeting as I came into the store.
This visit was similar to the many visits we have had at the Bolingbrook AT & T store. Dan and his employees always listen to what we need and then explain the options available so we can make the best choice of products and services for our family.
Much better than Boolingbrooks T-Mobile store, ~1min of waiting time, friendly people. Overall probably this store is good, but I give them 3 stars because after switching to AT&T GoPhone (prepaid) plan from another carrier my brand new phone couldnt pick 4G LTE network. I was told with prepaid plan and especially with Android phone Ill will never get 4G LTE and have to stick with regular 4G (HSPA+). Customer support couldnt help me over the phone as well and told me call phone manufacture. Guy from Auroras store was able to solve the problem during 5 minutes!
I went here recently to get my phone turned on with a prepaid service around 12:30pm and both gentlemen there were very nice and helped me with my questions and concerns . Very happy for that service .
Your company is digging in my back yard (in the easement) in Woodridge, not far from you location. Attached to this post you will find pictures of the Work site. I was told they were installing internet lines. The first picture you will notice a white can by the site. This is coolant they (contractors through At&T) left in my back yard.After talking with Matt Stauner, he informed me it would be taken care of. There was also no coverings over the hole in the ground they dug, making it a safety hazard for my kids and dog. I asked them to ensure it is safe work area.I woke up to find not only was the hole uncovered but wires accessible (at roughly 7-8AM). My hope is that these are communication lines, however I have no information on them. This is not only unsafe, but a continued issue. What if someone had touched these wires or fallen in the hole? Is some yellow tape supposed to stop this?
Extremely Rude Customer Service Representative that answered the phone. Asked for a Manager and he would not give me the information. Asked his name and would not divulge his name because I was now being disrespectful to him for bothering him while he had customers in the store. Also put me on speaker phone so that the customers could witness the conversation. Will not go back there.
Would highly recommend this location to others. Logan was very helpful and informative about any questions I had. Great customer service!
Extremely professional and courteous. Especially Sherri, District Manager.
I normally dread and put off upgrading my phone, but this time around it was seamless and went without issue. Natalie helped me this time, and she is enough to get me to upgrade at the store rather than online.
Extremely rude! I was walking up to the door and an employee pulled it shut and locked it as I was reaching for the door. There are over 10 customers in the store. I understand that its closing time, but a simple greeting would have been wonderful. It seems I will be going across the street to verizion.
They helped me with a case for my old S7 and helped reset my password. Natalie is the best!
I never have problems when i go to this store with questions, they are always so patient and helpful. Excellent customer service every time.
I had a great experience from buying a phone from Logan Knox , this location was awesome!
I went to the other att store on weber and it was horrible but this store was able to fix everything and make me super happy
Extremely happy with this Store. ALL the employees are very helpful & accommodating. Would definitely refer them to EVERYONE.
Had a great experience getting my phone from Logan Knox, great employee 10/10!
Thanks to Dan for his help setting up a new Apple thing. My move from a flip phone was easy.
The experience at the AT&T store Bolingbrook was painless and quick. Perfect customer service. Thanks.
I was very happy with the service I got. Dan and Kevin helped me with everything quickly.
We hit a snag while setting up a new line, but Tevin helped get everything sorted and situated and walked out the same day with a newly activated line
Came in for a new phone Natalie was SUPER helpful and super knowledgeable!! Made the whole thing really easy.
Every time i go to this store they take great care of me and answer all my questions
Natalie has by far the worst customer service, arrogant attitude and pretty much said she couldnt provide information if I was not going to purchase.
Anthony and Natalie were fantastic! My long list was completed quickly and efficiently!! Thank you so much!
Mr Knox did a great job explaining the details of the mobile phone to me.
Store manager want just to stole your money. He don’t know to explain you why you are paying to high bills !!!!He was so rude with me 🤬
Nice store, usually isnt very crowded. Staff has been nice and helpful each time I have visited.
Ben is a great person he helped me with my unlock issue even thought it was out of his way
Tom did my upgrade in record time and was incredibly friendly and knowledgeable
Fantastic service Kevin is the best...see him
They helped me transfer all my data with ease.
The salesman was knowledgeable on all matters that l asked him.
Wonderful; professional; and so informative!!! Hire more excellent professionals like Jordan!!!
Great reps here, always helpful with my TV needs
The guy who works there is high from drugs for sure. Worst att location
Triple charged my credit card and wouldnt offer a refund.
Easy in/easy out. Great guy helped me fix my problem!
Was really happy with the service I received.
Very unfriendly Martin didnt get my problem resolved when asked to speak with manager he says they DO NOT HAVE ONE!!!
Great team working in there willing to help you out where they can
Quick in and out to pay bill.
The worst costumer service ever,Dan u awfull
Awesome! Great people and service
Liars the whole company nothing else to say.
Knowledgeable salespeople, fast service.
Nice friendly staff...
Love it here!
Wouldnt even try to help me...
Great service
Total reviews rating 4.2
79 Reviews for AT&T Store 2023:
Review №1
2022-05-20Melissa was extremely helpful in procuring new phones for my mother and I this week. We felt like she had gone above and beyond in answering all of our questions, however simple or complex they had been at times. She gave my mother peace of mind and confidence in using her new phone before even leaving the store, providing one of the all-time greatest customer service experiences we had ever received from any business transaction within society as a whole. Thank You for everything.
Review №2
2022-04-27This At and t store is the best one ever! They have the best employees and always can help you. Seriously, I couldn’t transfer my old phone to a new one and Logan did a great job, no worries!
Review №3
2022-02-28Ive purchased my last two iPhones at this store. They have always done a great job for me. Most recently my protective glass screen layer became chipped and then cracked. The manufacturer, Pure Gear is very good about honoring their lifetime warranty. Just pay for shipping and handling and they send the replacement right out.I brought my phone back to the store to have the swap done correctly, Michael Engler, the store manager, was very helpful and along with their newest sales associate, Melissa, they helped replace the defective shield. Its quality service like this that makes all of the difference in the world and keeps me coming back as a highly satisfied customer. I highly recommend doing business with the good folks at this AT&T branch.
Review №4
2022-01-28Came to transfer my number. Seemed like Sheri knew what she was doing, but she didnt bother to check if my device is part of the 3G sunset. She should have, considering I noticed my data was not working. Her lack of awareness to this issue unleashed 6 days of no data and 4 hours of customer service hell in the AT&T stores.When I went back after 6 days, I get a different person, who turns out isnt even directly employed by AT&T. He couldnt figure out why the data wasnt working and sent me to another AT&T store which supposedly has actual AT&T employees.Sheri apparently is a higher level employee, so I would expect her to know something as important and urgent as the 3G sunset. I didnt think my phone would be impacted, but it turns out even 2 year old phones will be shut down. Apparently, the way AT&T informs their customers of this, is not through knowledgeable staff, a text, or anything normal like that. They simply shut down your data... Thats right, they shut down the part that isnt even on the 3G bands.After talking with the reps, with people on the phone, all they kept saying it dont work because your phone is unlocked.After I got home, I researched it myself and I probably understand the issue now. All Sheri had to do is show me the list of phones that will continue to be supported after February 2022.None of this matters, AT&T is a duopoly and it can be as horrible as it is and that is never going to change.
Review №5
2022-09-18If i could leave zero stars for this location, I would. Waited for over an hour to be helped in the store with no contact from representatives. No phones on display in store and no help from anyone, not even a hello. An absolute joke of an experience and waste of time. Look elsewhere.
Review №6
2022-05-19Hi my name is Wendy Myrick my husband and I just left the AT&T store in Bolingbrook on 702 E. Boughton Road It is the place to go for good customer service unbelievable good customer service Mr. Michael angler the store manager there was so helpful positive informative to me and my husband we have went to many places to buy our devices for business we’re seniors we own our business we have not seen this type of good customer service and assistance with our Choice of business devices that we received from Mr Michael Engle along with Ms Melissa Presley were very informative helpful in our decision making choices of new phones iPad and anything else we needed loved it I really recommend this place because you will get good customer service thank you again MICHAEL and Melissa we will be back
Review №7
2022-01-09Had an issue with an out of date phone and had to go in for service. The team here was polite, professional, and absolutely outstanding. Logan was the associate who helped me and he was 100% amazing. Friendly, knowledgeable, professional. He listened to my problem and then did absolutely everything he could to resolve it and I left 100% satisfied with the resolution he provided. A++++ customer service. Best store to go to.
Review №8
2022-01-09Received great customer service from both Kevins, Kevin Alvarado and the other Kevin. Kevin A was very helpful and down to earth in explaining the transfer and trade in process, as well as the phone and carrier options! Loved it so much I convinced my parents it was time for them to upgrade.
Review №9
2022-02-20I had a horrible experience trying to switch from tracfone to att. Spent hours on the phone trying to figure it out. I came in one night and Mike fixed everything in 6 minutes. It was a super simple issue but it made the whole experience a million times better!! Thank you Mike!!!!
Review №10
2022-02-26It was time to change providers and my family and I decided to go with AT&T and my experience with them this past Friday was great! Micheal the store manager was there to help me every step of the way!