Delivery
Yes
Aqua Living Factory Outlets in Schaumburg
Categories
Location on the map
Schaumburg, Cook County, Illinois, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 224-265-0250
Site: https://aqualivingstores.com/
Site: https://aqualivingstores.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:1–5PM
Comments (55)
Purchased Dr. Wellness Spa from factory outlet location. Delivery and follow up service have been great so far. Spa works well and we are very happy.
We purchased the G13 spa from Gerry. He was very patient,answers every call and question i had to throw at him. Very knowledgable. I highly recommend that if your looking for a Spa, or swim spa to contact him directly. He was there during and after the sale! Aqua Living after doing months of research builds one of the best Tubs backed by a great Warranty.This tub arrived on truck in A1 condition and with no issues. Very professional salesman and back by a reputable long time business in spas.
Amazing staff. Very helpful and explained everything. Thank you so much!!
They do a great job and are always a phone call away to answer your questions.
This place is a scam! Bought in May 2019. Was told 7 weeks. Now going on 9 months and no swim spa. Paid $17k up front. Kathy (sales/customer service) is awful. Cant get a hold of her and when you can she has no idea where the swim spa is. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!
Gerry was awesome from the initial phone call, to meeting us on Sunday to view tubs, to after the sale. We bought the G10 Series and got a great price and even better customer service. He answered all my calls and answered every question. He even followed up to make sure that it was up U running and that I didnt have any further questions. I would recommend him to anyone in the market for a tub or spa. Nice to see that there are still some companies with customer service left. Thank you Gerry!!
Jerry was wonderful with us!! He allowed us time to shop with no sales pressure. We were amazed at the prices!! His customer service has continued well past the delivery of our tub. He has shared his knowledge numerous times when we had questions!!! We highly recommend this business!!
So I called one of the sales numbers listen for IL because that was closest to me. First the person doesnt say the name of the company when answering g the phone so it sounds like you just called someones person number and you think you have the wrong number. Then the guy says he is with a customer and needs to return my call. No problem I wait for a call back. In the mean time I look around at other options as well. When he calls me back I give him some information so he can help in the decision of the best option for my situation. But instead the guys just keeps telling me everything is online and just before I hang up he says I caught him away from everything. BUT HE IS THE ONE WHO CALLED ME. When I call a sales representative I am expecting them to give opinions and options for my specific situation instead of being rude and dismissive. I just wanted to know what has the best jets for a small spa as my father will be the only one using it so we dont need a very big one.
Bought the G-13 18 months ago. It had a pump break this week. Conveniently my warranty for service expires. I have to pay 400 dollars for service. A hot tub that is only 18 months old should not have a broken pump already which is what the service company said as well. I emailed Gerry Huffman about this and no response. Would not recommend this hot tub or company
After weeks of research, model comparisons, price shopping, and visiting showroom floors I spoke with Gerry at Aqua Living. He was responsive, transparent with details and pricing and best of all provided me with exactly what was sold and promised. STOP SEARCHING AND TALK TO GERRY! He was happy to work with my price range, arranging for delivery to my location and even followed up to make sure everything was as expected. This will be my first repeat purchase if we ever move. Thanks!
We really love the hot tub and all the features it comes with. The staff was very knowledgeable about the product helped us with financial assistance. The spa is solidly constructed, price is amazing it can’t be beat, if your in the market for a hot tub visit Gerry at Aqua Living Hot Tub he will take care of you call him today
GREAT customer service! Ordered my tub, Jerry went through step by step to make sure I got everything I wanted on the tub. Tub was delivered,Set up was easy! Jerry is always a phone call away for any questions I have! Thanks again Jerry! -MH
Gerry was really quick and went right to the point . Helped us pick the right tub at the right price. After everything was done and set in our gazebo we realized the cover lifter doesn’t really work as we thought it would. Gerry gave us a new one without a problem and we were able to return the old one. Thanks for everything ! Def recommend
Purchased a Dr Wellness G-10K Spa.....and I am IN LOVE! Spoke with Gerry in the Schaumburg location and he helped us greatly in purchasing the perfect spa for our wants and needs. All of our needs or questions were taking care of right away, great customer service! Thanks Gerry! We love our spa!!!Sandy K
5 stars to the best hot tub guy around! Garry is an amazing sales person who makes sure you are completely satisfied 100%. The hot tub was delivered on my wifes birthday! George and Sherry Lorenzi would recommend Aqua Living and Dr. Wellness spas .BEST TUB ON THE MARKET!THANKS AGAIN AND AGAIN....
When we finally got ready to buy a hot tub, we searched a lotuntil we came across these guys. The placement of our tubwas a challenge but they did it with a smile. And went out of their way then and since to be sure we are satisfied. And we are some timeswe just need to ask a question and they are there with an answer.I have referred another customer to them and I would again.
Worked with Gerry on a hot tub sale. Exceeded my expectations. Good product, fair price, I would recommend.
Very knowledgeable and helpful when shopping around for these products!
I bought a hot tub off of Gerry very informational and knowledgeable and everything went great love the new hot tub highly recommend
We’ve wanted a hot tub for awhile we finally decided to buy one, lots of jets, great prices, outstanding customer service, excellent product professional and knowledgeable staff we absolutely love it. We have used it almost everyday since we got it, love relaxing after a long day, entertaining family and friends for more details call Gerry today
Our hot tub delivery and set up went great! Cant beat their prices; and Jerrys customer service is excellent. Five stars for sure!!!
What a great experience. Great Customer service and a product that is significantly priced less than the large retail stores. If you are considering purchasing a New whirlpool spa check these guys out. A great product
As with many other reviews, DO NOT DO BUSINESS with this company. The spa hasnt been working correctly since a month after we bought it. Very hard to get in touch with anyone at LPI, their supposed warranty company.Once the spa leaves their facility they throw up their hands and point you to this overwhelmed company that cant keep up with the repairs. Do yourself a favor, go with a local company who will stand behind their spas.
Very happy with our hot tub purchase and spending time with the family instead of computers and phones has been great. We saved so much money and got the perfect spa we absolutely love it the salesman was knowledgeable and helpful answered all my questions will recommend your company to everyone
Excellent place to buy a hot tub.If and when I need to buy a Nother hot tub I definitely would goback to Aqua Living. We’ve had three different Hot tub‘s from three different manufactures the G13 by far has been our best .
GO SOMEWHERE ELSE DONT BUY FROM THESE GUYS!!! Lots of promises ZERO delivery. Customer service is the worst!!! Purchased 10 months ago they still cant even tell me when my spa will go into production GO SOMEWHERE ELSE DONT BUY FROM THESE GUYS!!!
Very happy with Hot Tub, zero complaints very happy customer. For great service and amazing prices contact Aqua Living today and talk to Gerry so you and your family can start relaxing and entertaining friends and family
Brand new six person hot tub offers so many features, sensational pricing, great customer service, very professional and knowledgeable about the product answered all my questions and concerns, relaxing every evening we absolutely love it will recommend this company to others
I had a tremendous experience from start to finish the service we received was excellent and the staff was very knowledgeable about the product and you can’t beat the price. We absolutely love our new spa the features are great and enjoy entertaining our family and friends you can’t go wrong with this company call them today
Back in June we paid $6000 for a hot tubWe were told it would delivered be no later thanSep 22 - ( 14 weeks ) November came still no hot tub so I canceled the order - was told we would have credit back to card 7-10 business days it’s been 16 business days and still no credit -DO NOT buy from this place unless you want to donate $6000 - horrible company
Gerry with Aqua Living Outlets is very knowledgeable about the product, so many features, great prices, therapeutic water jets help relieve my lower back pain I’m a very satisfied customer highly recommend this company
We got an amazing deal at Aqua Living Outlets unbeatable prices, comfortable seating, quality constructed spa, sales associates very knowledgeable and professional, really enjoy entertaining or relaxing after a long day we definitely will recommend this company to everyone
Online says open at 1pm, went there, nobody around. Called the number and male answered said they only operate by appointments. Asked if someone could come since we are actually at the building amd he said not today. Terrible customer services. Also by the looks of the building doesn’t appear to be good.
Best purchase ever. Professional team helped us realize or backyard dream.
Love our hot tub! Great service and Gerry from the store was responsive and always available!!
Never seen Jerry but crew were good. Tricky to back into with car across street. Give as much heads up as possible......
We had a wonderful experience with Gerry! Great customer service at a wonderful price. I have referred many other customers to them.
Very professional. First time spa owner and salesman was helpful and patient. Delivery was on time. Thank you
Outstanding response, service from the store Representative, to the service tech was professional and efficient. What you would expect from a company and all of service employees.
Gerry friendly guy and really knowledgeable with hot tubs also great prices too!
Gerry Huffman made the experience wonderful. I love my hot tub. Thanks
We love our Catalina hot tub!
Gerry is very helpful and even handles his own deliveries. Great location and easy to find.
Best service I could ever imagine!!! First time owner. Thank U Gerry.
Great selection with great prices to match. I bought a Catalina Carlton. Joe made the whole process streamline. I recommend Joe and Aqua Living for your Hot tub
Total reviews rating 4.5
55 Reviews for Aqua Living Factory Outlets 2023:
Review №1
2022-07-06I went into to see what I could get and they helped me decide what I wanted, I chose one that I wanted amd then the guy went through what I should do and what I needed, and he answered and asked questions. Then the delivery was easy, they came in and brought the tub they were really good and as gental as they could be with the tub. I would recommend this place
Review №2
2022-07-06Couldn’t be happier with my experience at Aqua living with Joe! Helped me get the right hot tub for the right price! 10/10 recommend
Review №3
2022-07-04Went shopping for a hot tub first time buyer Joe was so helpful help me through every step show me all the Jets and how they worked was delivered on time love it couldnt ask for a better deal thank you Joe
Review №4
2022-07-04You guys rock. I dont think I have gotten out of my hot tub except for sleep. Thanks Jerry and team for my great hot tub and great service.
Review №5
2020-05-28I had the opportunity to work with Jerry at Aqua Living. I came into his store and my experience was amazing. He showed me some options that really worked for me. His professionalism and his knowledge of hot tubs was great. After purchasing my tub from him, Jerry has continued to be a great resource for me. Any questions that I have I can just call him and he is very helpful. Hey everyone, I know you might go to the other places, but please go see Jerry at Aqua Living. You will not regret it.
Review №6
2018-05-14We loved our experience here! Gerry was extremely helpful with keeping us from buying something we didnt need. Our hot tub has been awesome. We had no problems with the delivery or setting it up. It has worked like a charm and have had no issues. We even contacted the manufacturer with a question and they were very helpful as well. I am now buying my pool through them because of the great experience Gerry provided us. We will continue to be repeat costumers and send people his way!
Review №7
2019-06-05I wanted to thank everybody at aqua living for making my purchase and maintenance such a wonderful experience. I purchased our hot tub six years ago, the selection and delivery process were seamless, including the store manager coming out and supervising the installation process. Whatever routine issue I have had as a follow-up, need for replacement filters, etc., I call or text and receive an immediate return call, the same day. I wish most businesses were run this professionally! Thanks, Lou
Review №8
2019-09-09We bought a hot tub (Lifestyle Series X12) in December of 2014. We dealt with Gerry and he was GREAT! Everything was delivered to perfection at our home. Fast forward to today...for the FIRST time since December of 2014 we got an indicator on our panel that something needed to be fixed. All these years later, I called Gerry, he was still there...and he was SO helpful! Not to mention, the customer service department he connected us to for repair was equally as great. Our hot tub was fixed ASAP! Because of Gerry we referred this company to my daughter and her husband in St. Petersburg, FL. They are now purchasing a hot tub from this company.Thank you Gerry and keep up the OUTSTANDING customer service!!
Review №9
2021-05-03This company is a joke. I own one of their hot tubs just purchased last year which i paid extra for an extended warranty. Of course the unit broke and they simply will not honor the warranty. I was first told that my warranty does not cover labor (that was proven false). Then told on 5 separate occasions that parts are on the way. Nothing has shown up...and its been 3 months. I have wasted hours on emails, phone calls etc. which i now have to get the unit repaired elsewhere. Guilty parties I spoke with are Larry from the factory in Tennessee (complete BSr), Gerry Huffman who sold me the unit who keeps referring me to the BSrs in Tennessee. Buyer BEWARE!
Review №10
2018-04-29Look no further ! This place rocks! We ordered a G-10 Hot Tub and after Looking at there gallery of hot tubs And we even sat in a couple to try out . Gerry was awesome very knowledgeable and We did have a lot of questions . After we picked out and had hot tub custom built to our specs at factory it was installed between 2-3 weeks,The price for the Hot tub was excellent compared to other places we have been to . And the guys that brought over to install were what i thought engineers to figure out how to get in my back yard and they even took down part of my gate and reassembled after they were done , so we have had hot tub for a few months and use it weekly and the benefit is truly remarkable!