Americas Best Value Inn & Suites Waukegan Gurnee in Waukegan

Americas Best Value Inn & Suites Waukegan Gurnee image 1Americas Best Value Inn & Suites Waukegan Gurnee image 2Americas Best Value Inn & Suites Waukegan Gurnee image 3Americas Best Value Inn & Suites Waukegan Gurnee image 4Americas Best Value Inn & Suites Waukegan Gurnee image 5Americas Best Value Inn & Suites Waukegan Gurnee image 6Americas Best Value Inn & Suites Waukegan Gurnee image 7Americas Best Value Inn & Suites Waukegan Gurnee image 8Americas Best Value Inn & Suites Waukegan Gurnee image 9Americas Best Value Inn & Suites Waukegan Gurnee image 10

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Total reviews rating 2.9

145 Reviews for Americas Best Value Inn & Suites Waukegan Gurnee 2023:

Review №1

2022-02-13

I wish there was any option less than 1 star because these guys don’t even deserve any. I was sent up here for a month’s school and while I was doing my bookings on DTS, the Navy Lodge and NGIS didn’t show up with the implication that they might be booked already at the time. This hotel popped up as the first recommendation on DTS including other hotel out in town. I chose it since it seemed to appear the closest to base. Upon arrival I was sent to a dirty room with food left overs in the drawer next to the bed. No refrigerator in the room and dirt everywhere. I requested for another room and it wasn’t any better( dust everywhere). They charged me for 8 days, and I checked out after the 6days and these people didn’t give me back my full refund. There was no complementary breakfast like they claim. The towels weren’t properly cleaned. Housekeeping just barge into my room without knocking at all since they have their own key. The craziest part was that they put bed sheets on the floor to clean water leaking from the ceiling which is a health risk. I was sick emotionally, psychologically and physically the whole time I spent in that hotel. I finally got me a reservation at the Navy lodge and moved out.DON’T EVER BOOK THIS PLACE !!!!!

Review №2

2022-06-03

The place is fine but the maid constantly bangs her vacuum on my door so thats super annoying!! She can vacuum without hitting the doors cant she?! I hope their vacuum cleaner doesnt break because of it!!

Review №3

2022-05-09

Positive: Great price Negative: Bathroom sink had almost no pressure, hair on the wall in the shower

Review №4

2022-04-03

The place seems to be still under remodeling but the staff was friendly and the room wasnt bad... super fast free WiFi too, that was important for me.

Review №5

2022-04-26

The room was in pretty rough shape, but it was quiet and cheap. The management was also very nice and helpful.

Review №6

2019-03-14

You get what you pay for, I guess. Dont be distracted by the cheap price. Allergies immediately flare up within the first hour for my wife and myself (I dont have frequent allergies) unsanitary bed frames, sheets, floors and walls. Structure issues with closet doors and front door to room. Fire department walked in room for whatever reason with no effort due to door frame unsecured. After complaining about conditions, we were offered another room which we accepted. This one being worse than the last. Wall sockets exposed, missing sheets and pillows and what appeared to be adult fluids sprayed across the floor and still visible as well as a large stain that hopefully was liquid food. We were told we had to wait until after 2pm to check in for cleaning purposes or be charged an early fee of $40. Didnt know they charged extra to clean our room before we checked in. Glad we waited. After ending up paying for a full night stay for being there about 1 1/2 hours we book else where that was a little more but well worth the extra cost. Customer service was pleasant and had no issue with the staff as they tried to rectify the issue but with bad conditions and unknown room conditions he was at a disadvantage from the start.

Review №7

2019-06-23

The rooms are very dirty, the bedding is rarely changed. I worked here and was trained that if the sheets dont look dirty just leave them on. I couldnt do that. Every room I cleaned I changed everything. Ended up losing my job because of it. Also they change there prices from one person to the next. Also they allow smoking in all there rooms, Marijuana as well. The whole place and hallways wreaked of it.

Review №8

2017-05-03

We came for our son-in-laws Navy boot camp graduation. Richard checked us in and he was very nice. We needed extra blankets and pillow and he did not hesitate to get them for us. We spoke to several front desk employees while we were there and they were just as nice and helpful. They all had very good attitudes and joked with us. After reading the reviews I was a little worried about this motel. But I was very pleased with our stay. The beds were comfortable and the room was clean. Trust me when I say I am a very picky guest and pay attention to detail. I work in a motel in Canaan Valley,WV and I would not stay in a motel that I felt was not safe and not clean. The staff treated my family and me just as I treat my guests!!!!

Review №9

2019-08-23

Worse place to stay! Towels had stains, the curtains had huge rips in them. I must have counted at least rips. The room was so dusty we could write our names in the dust. We could not get fresh towels until they picked them up, washed and dried them. In the meantime you were left without any towels and not able to get more. We had to ask for a roll of toilet paper daily. There were homes in the walls, several of them.

Review №10

2016-03-07

We attempted to stay at this hotel based on the nearby hotels for Navy graduation. This is one of the worst hotels Ive ever attempted to stay in. Lobby is dirty and outdated. While the hotel staff were very pleasant the rooms were disgusting! The air conditioning unit looked as if someone ripped it apart and vomited into it. There was a hole in the carpet, the toilet was barely attached and the linens had hair within the made bed. We prompted checked out and lost our money for the first day. Dont stay here! The nearby town is a dump as well. We moved over to the Marriott Residence Inn and Suites. I should have known you cant get a good room under $150/night!