Kerbside pickup
Yes
Ace Hardware Antioch in Antioch
Categories
Location on the map
Antioch, Lake County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 847-603-1844
Site: http://www.acehardware.com/mysto...
Site: http://www.acehardware.com/mysto...
Opening hours
- Monday:7:30AM–8PM
- Tuesday:7:30AM–8PM
- Wednesday:7:30AM–8PM
- Thursday:7:30AM–8PM
- Friday:7:30AM–8PM
- Saturday:7:30AM–6PM
- Sunday:8AM–5PM
Comments (197)
Very helpful employees…full service shop. Thank you!
Came in 4 minutes before close and got my spare keys cut. Guy did a pretty good job. Also had the special coin cell battery I needed. Staff is kind a d helpfull. Checkout process was quick and easy. Thank you Ace hardwre. I will be back for more..
Ace is the place I love everything they have here is good quality
Shoutout to the young man Eric at this location. He has been extremely helpful and provides a high level of customer service!
Went in to have a key made. Tommie the key master was so friendly and nice. A hardware store that has everything nuts to vacuum cleaners. Store is well organized.
Almost everything here is significantly more expensive than Menards or Walmart. Their rewards program is a joke. Sends me coupons and reward cards that have so many rules you need a lawyer to figure it out.
Have not been there in years because it is not close to my home. Stopped to look at flowers. Smaller than other ACE Hardwares but friendly, helpful staff who went out of their way to help us.
The garden fertilizer that was advertised was well stocked and a super deal! They still had some healthy looking vegetable and herb plants considering its over a month into planting season. Helpful staff, super clean store.
Guy at the service counter was kind of rude, straight up maze to get to the register/exit. Had to wait in line at service counter which is okay, but the isle was so narrow, and had so many random racks dish the middle of it that there really wasnt anywhere to wait. Everyone was in each others way trying to stay in line, socially distance, and trying to leave the counter. Overall visit was stressful and unimpressive. And Im usually a HUGE ace fan so pretty disappointed by this location.
So many option of thing to buy well layed out store , and the biggest paint dept. And the largest spray paint selection is ever seen !!
Had to return some items the lady was kind and courteous.
Nice to still be able to spend time in a small town hardware store. Customer service is awesome. Been shopping here for 35 years. Thanks for everything Ace!
Helpful staff and great selection.
One star went in to purchase a weber gas grill and cover was told I couldnt have the floor model. Had to wait for delivery 4 to 5 days, had to wait for them to assemble one they lost a $900.00,sale. Will buy some where else!!! Will NEVER GO IN THE STORE AGAIN. Always have been one to buy locally because I owned a buisnes in Antioch. By the way it was a retail buisness . You make 1 customer unhappy 100 people hear it!!!
Ace always has a great selection of hard to find parts, and their prices are a little higher than the big box stores, but they have the part in stock.
I walked the entire store and not one employee asked how I was or if I needed help finding anythingSad Mr Laskowski used to have some pretty good stores but I guess customer service is a thing of of the past if you want customer assistance I guess you gotta visit the local Menards or Home Depot now ......That’s what happens when the younger generation get ownership of the family business I guess
If you need a screw or nut, etc. They still have the bins, not individually wrapped. They also carry items you cant find in other stores. However, thay are a bit pricey, but always have fine quality.
Regretfully Customer service earns the 2. The employees are slow to respond and often only a single register is open. In the new world of masks, customer service needs to be more vocal. A “welcome to ace“, “sorry for the wait”, simple “thank you” Would help change the vibe. Last time I was in there, there was of course a line and an employee was choosing to eat behind the counter rather than assist. Not a good look for the “helpful place”. Guessing Top down could use a customer service refresher. I choose local over chain but it is getting harder not to drive a few more minutes down the road.
Great shop, associates were available, kind and they added labels on all the isle. Nice will continue to shop at Ace.
When in parade grow light and they had exactly what I needed so I just trust me
Prices are very high .but location is good .
Understandably, it was a snowy day and snow blowers were high in demand. If I could my review would be out of zero. I had called the store, in hopes of a snow blower and was told that there were some in stock. I was told first come and first served. I entered the premise and saw a snow blower that no one had yet claimed. But was told by an attendant that someone was holding it. This wasnt the only issue that I had dealt with when I had entered this store. When I had entered the store, I was stared at by workers. The treatment that I had received was one that fellow customers hadnt as I had seen workers socializing with them. Then the fact that I had been interrogated on the logistics of my call was insulting. It was blatantly obvious that I was being discriminated based the color of my skin. There is no chance that I am ever coming back. But for other people of color if you would like to avoid this rude treatment dont come here. It is a shame that as a community member who has worked and given to the community of Antioch that I would be treated like this because of my skin.
Advertised a reclining folding chair I bought the ad in and was told out of stock no more being ordered. I threw the ad on the floor and walked out. No more of my business for sure.
Theyre in the middle of switching over their seasonal stuff, so I had to find the lawnmower blades, not a huge deal though.
Good selection of most things. A place for Weber grill stuff for sure. Prices tend to be higher than alternatives, but not enough to scare me off.
They are friendly people that can help you.
The store is nice and clean. The associates are not very friendly at all. I asked a question and the woman told me If its not there we dont have it.I went to the register and put my stuff on the counter all the while the clerk is just staring at me. Not a word of greeting.
A shout out to Alex today, for fixing my Globe Christmas ornament... He kept working on it, until he got it fixed!!! This is old fashion customer service, only from Ace Hardware in Antioch.It made my day!! Thanks again!!
Visited paint desk. The lady was very helpful with color matching and helping me figure out a metallic finish. I didnt have any wait time to be helped at the desk either. Prices are a little higher, but worth it for the customer service.
Went on a holiday (4th of July)for bug spray, charcoal and a water pressure gauge. They had what we needed and we were in and out in a flash.
Arrived at Ace hardware at 4:55 p.m. soon as I pulld in I was told by an associate that they were closed up. Actually close at 5 pm. Not the kind of person I would hire at my business.
Fantastic results replacing a lost car key. It took 10 minutes (FORD- 7 to 10 DAYS) $30.00 less than Ford also. Pleasant people doing a great service.
The staff here are friendly, helpful, and knowledgeable. Any time I have a personal project I’m working on, this is my first stop to pick up any materials I need. The layout is also a major plus from an organizational standpoint and it never seems to hard to find what I’m looking for.
It always amazes me that with all the big box stores around that they still cant carry what I need but Ace Hardware always seems to have it. How is that possible?
Decent selection of items and usually very helpful with questions. Good go to when the big places are too much to deal with.
Staff was friendly and helpful. They just didnt have something that other Ace Hardware stores have.
I love Ace!! They have been the only place I go for my gardening needs
Call for belt for a riding lawn mower the guy told me straight out I dont think we have anything right now I didnt even give him a part number or model anything just shut me out could of at least pretended to look up the part but yet they say ace has the best customer service Id hate to see their worst customer service
Got what I needed .Great friends staff.Muchbetter than big box stores.5stars.
Yeah, you pay a little more versus menards, home depot, etc. But when they do have a sale, their deals surpass otherrs. Not to mention the helpful and friendly service you get. makes it all well worth it! I dont go anywhere else for keys or paint. Ace gets it spot on, everytime.
Employees are always very helpful, such as loading your car to telling you where to find anything in the store. Can get in & out fast.
Very disappointed in the customer service I received from this Ace location. The manager I spoke to was short and a bit rude.
Love Ace! You just cant beat the customer service! The big box stores will never come close!
Even though the selection in the store is decent, the service and outlandish prices are not worth the trip. Especially considering there’s a Menards right down the road. Stick with Menards, skip the ACE.
Messy store and sales associate was clueless with a toilet/closet flange, but I give one star because he did get me to the plumbing dept. should get 0 stars
Helpful staff, great selection of stuff! They have a little bit of everything.
This is a fantabulous store. I will go to Ace first before going to the big impersonal stores where you cant ever find someone to help you. Any time I have been here everyone is friendly and helpful. Go here first.
Ace is the place! The staff is always so helpful here and willing to go the extra mile. Still a small town hardware store with just about anything you need.
Had a very helpful man help me find what I need. Thank you made my day.
I needed some 2 cycle oil for the weed eater and some cord for it. Also I picked up some decorative lights for my girl.
Stopped into ACE to have a key made and I had issues at first but Mark B was great and made sure I had the key made and it worked. Thank you so much for your help.
Lots of stock, if they dont have it they will order it for you. Plenty of off street parking. Good size store, very accommodating.
Quick service had what I needed close to home.
You can find anything you ever needed in this place parts from the 40s 50s 60s they had it until they close down and put a gas station up and it was the best place to go
Was looking for a few hardware items for a small project. The staff was super helpful in helping me find exactly what I was looking for.
My one stop shop for everything!
Great location with friendly staff. Only problem is they are a on the pricey side.
Great plants. Great selection of BBQ in the summer. Things from grills to spices!Fun store to stop in and look at things!
Friendly staff, good amount of product on hand but some crazy clientele coming in hassling staff members
Quick and easy to find what we needed. Good place to stop if you need something for your trip to Chaino Lakes State Park.
Just wanted to let people know how great I was treated at Antioch Ace,from the young lady that checked me out to the gentleman that helped me load my truck outside!!!!! Thank you
Walked in and the clerk immediately pointed out the leaf bags. No wonder I carry my ACE Rewards card on my key chain.
Online order ready the same day for pickup. Easy curbside pickup as well.
Great local business. Most of the employees are friendly and courteous. Love this place!
Easy access to store. Store is clean with friendly staff who offer help and willing to help or answer questions when asked.
Very helpful staff. Great place to get everything from paint to a key made.
Helpful staff, clean environment, and friendly customers.
Had what we were looking for, however the price was almost 50% more than competitors
The best Ace around. Huge selection, they let you shop in peace but are always there to help.
Everything you need super friendly service
Nice store, but prices are kinda high, 3 times more than Menards on many items.😞
Coupons always a gimmick never can use them,friendly people good plants
Good customer service great local place for small things just over priced compared to nearby hardware and home improvement stores
Very friendly and helpful employees.
Awesome store with helpful, knowledgeable people. Its my first stop on any home improvement project.
Great staff, good products that you cant find at Menards or Home Depot.
They hv great sales, but not enough staff to handle everything.
Great place to go for all your specific hardware needs. Staff is always very friendly.
Very nice store, well laid out.
Ordered online and had curbside pickup. Quick and fast.
Fast and easy keys that is. The only place to get them made that i go to.
Staff members are very nice and helpful.
Very helpful folks who found the right tool for the job.
4 stars because they are getting VERY pricey! But nice staff always helpful and clean.
Little pricey compared to a big box stores. But better customer service then one
Always someone there to help youGreat Hardware store
I love this store, pet friendly, helpful associates, better prices than the big box stores!
Helpful customer service
Friendly staff. Seems to have good quality products
Great service. I love the small town stores!
The staff here is so friendly and helpful.
Great place. Always someone willing to help find what you need.
For a little store they always seem to have exactly what Im looking for. Staff is very helpful.
Reasonable prices and awesome helpful staff. Personable cashiers.
Very nice people working here!
I think I own stock by now! I buy a lot here, so many products!
The staff was very helpful and knew where everything was located
Ace is the place in Antioch! Always have what I need, friendly, and knowledgeable staff!
Great selection, excellent parking, A REAL Hardware store. 🇺🇸
Over priced crowded hard to find things and staff avoids people
Ace is always a little bit pricier than competitor but they always have what I am looking for.
I always find just what I need everytime I go in the store, right down the street 😉
The Ace man who helped me was very knowledgeable and extremely helpful. Ace is the place with the helpful hardware man 👌
A very good selection & a Veteran discount is a plus for this large Ace.
Not to friendly, no one bothers to ask if they can help you.
Always seem to have what you need.
Great service and awesome staff!
Help your local businesses please. Nice helpful people.
Fantastic customer service
Excellent customer service here.
Shop local. Friendly, knowledgeable, great products
Fast, friendly, and always have what Im looking for
They have what I need . Nice people!
Still not sure how this place survives with Menards down the road. Prices at Ace are ridiculous.
Ace is the place! Support your local ace hardware.
Awesome as always. So very helpful
Steep prices but a handy store to have in town
Good selection great staff
Great service. Knowledgeable staff.
Its a peoples store. Beginner and pros alike. You need it: they got It!
Needed one nut and bolt not twenty svc quality level
Because they are always so helpful
I like the easy layout good service.
Always excellant service. Very friendly
Easy in and out. Not very crowded
Very clean and has a helpful staff!
Great selection and service.
Expensive
Nice, clean store.
The person I dealt with wasnt very helpful.
Big projects or small, Ace is the place for all you needs!
Great family staff
Helpful people and great service.
Refused to match Craftsman tool price that Sears sold for much less.
Hood service and service people. Always clean and organized.
The most helpful hardware store in Illinois
Has everything. Great staff
Ace is the place, good customer service
Nice people to do business with!
They have a little bit of everything, plus more.
Friendly and helpful staff.
Nice layout well stocked
Entirely overpriced compared to larger competitors.
When you need car keys made, Ace is the place.
Like it very friendly very helpful
Always helpful and knowledgeable
ACE HARDWARE, my first choice, life is short!
The only place i go to for my nuts, and bolts.
Know the place like the back of my hand
Patient and helpful staff.
Great neighborhood store
Very helpful employees.
Rarely have what I am looking for.
Always my first choice
Prices way to high.
Love it in & out with what I need
Good customer service ..
Employees were helpful
Super helpful.
Very quick service
Nice little store
People here know what their doing
Great Local Ace..
Quick and convenient
Nice service staff
Good people good service
Love that store
Hard to find items
Found the tools I need
Good service
Very very helpful
MY GO TO PLACE!
Great
Love it
Has what you need
Fast
Great service
Excellent
Excellent
Very helpful
Ace is the place!
It was good
Nice place
Had what I needed!
Helpful people
As is the place
Best ACE around :) They’re right across the street when we need them. The staff are fantastic, even the younger kids. Would love to see my kids work there in a few years. Thank you for being friendly and having what we need! Shop local!
Total reviews rating 4.4
197 Reviews for Ace Hardware Antioch 2023:
Review №1
2020-12-21I enjoy going to an old fashion hardware store. The people who work there are extremely helpful. They answered all my questions. The workers were all masked. The store is meet and clean. The checkout lanes have social distancing marks on the floor. You can order online and come to the store for curbside service. You can also order online and have things delivered. I stop in once a month to take advantage of the sales. They offer fast propane tank refilling. I only takes a few minutes.
Review №2
2022-02-08Friendly, knowledgeable staff and a decent selection of items to get your home projects done. Home Depot and Menards could learn a thing, or two, from the staff at this store!
Review №3
2022-04-09Probably my favorite Ace. Theres a guy there named Bill who is always extremely helpful and makes an effort to go out of his way to ask customers if they need help finding anything.
Review №4
2022-02-07Every other time I walk in I get bombarded by employees saying can I help you.....this time they start turning off lights and announcing on the intercom to bring final purchases to front......... basically ignoring me or the fact I was having trouble finding something..........guess thats what you get when all your employees are young enough to need work permits.
Review №5
2022-04-28Love this place. Prices might be a little higher but they know their stuff and can answer questions.paint is way better.
Review №6
2022-05-10Taylor was great! My load of top soil made it home without falling over.
Review №7
2021-11-11Have been in a few times and have always had good interactions with the staff. Tonight I brought in my German Shepherd dog with a muzzle to pick out a toy after his vet visit, everyone was incredibly kind and non-judge mental. I super appreciate the kindness the staff showed towards my special boy. ❤️
Review №8
2022-04-10Friendly and helpful staff. Good selection of top brands.
Review №9
2022-01-08Your curbside worker (older gentleman) went above and beyond for me! Thank you and Ill always be recommending your company!
Review №10
2022-05-10Great place! 😀Ace is really the place of the helpful hardware person! 😁